# Best Review Management Software - Page 2 ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 274 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.53%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: July 23, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 274+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### Brand24 Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-07-31T03%3A08%3A35Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D2%26spc-source%3Dblog&secure%5Btoken%5D=6b3076685bf9f1bbb4b80cf266823737c8dc73fdf96e65ac4b4c59b2d9968a03&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url) ### [Trustpilot](https://www.g2.com/es/products/trustpilot/reviews) Trustpilot es una herramienta de gestión de reseñas de clientes que ayuda a las empresas a interactuar y construir confianza con sus clientes. Fundada en 2007 con una idea simple pero poderosa que es más relevante hoy que nunca: ser el símbolo universal de confianza, reuniendo a consumidores y empresas a través de reseñas. Trustpilot es abierta, independiente e imparcial: ayudamos a los consumidores a tomar las decisiones correctas y a las empresas a construir confianza, crecer y mejorar. Hoy, tenemos más de 300 millones de reseñas y 67 millones de usuarios activos mensuales en todo el mundo, con 127 mil millones de impresiones anuales de la marca Trustpilot, y los números siguen creciendo. Tenemos más de 900 empleados y nuestra sede está en Copenhague, con operaciones en Ámsterdam, Denver, Edimburgo, Hamburgo, Londres, Melbourne, Milán y Nueva York. Trustpilot proporciona a las empresas las herramientas necesarias para ayudar con invitaciones de reseñas, widgets en el sitio, calificaciones de vendedores de Google, estrellas de fragmentos enriquecidos, y más, para ayudar a destacar donde más importa: en la búsqueda. Nuestro potente informe y análisis también permite a las marcas aumentar el LTV, las tasas de conversión y el ROI. **Average Rating:** 3.4/5.0 **Total Reviews:** 253 #### How Do G2 Users Rate Trustpilot? - **venta al por menor:** 6.3/10 (Category avg: 8.4/10) - **Comercio electrónico:** 6.6/10 (Category avg: 8.5/10) - **¿Ha sido the product un buen socio para hacer negocios?:** 6.8/10 (Category avg: 9.1/10) - **¿Cuál es el ROI estimado de su organización en the product (período de recuperación en meses)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Trustpilot? - **Vendedor:** [Trustpilot](https://www.g2.com/es/sellers/trustpilot) - **Año de fundación:** 2007 - **Ubicación de la sede:** Copenhagen, Denmark - **Twitter:** @Trustpilot 30,190 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website) 1,367 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Fundador - **Top Industries:** Servicios Financieros, Venta al por Menor - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Trustpilot? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que la plataforma de Trustpilot es **fácil de navegar** , facilitando el acceso rápido a reseñas e información vital. - Los usuarios valoran Trustpilot por sus **herramientas eficientes de gestión de reputación** , que agilizan la integración de comentarios y mejoran la toma de decisiones. - Los usuarios elogian a Trustpilot por su **fácil configuración** , lo que permite una rápida iniciación y gestión efectiva de los procesos de retroalimentación. - Los usuarios aprecian las **respuestas rápidas** en Trustpilot, valorando su facilidad de uso para aprender sobre productos. - Los usuarios valoran las **herramientas eficientes de gestión de reseñas** de Trustpilot, que agilizan la integración de comentarios y automatizan procesos que consumen mucho tiempo. ##### Cons - Los usuarios experimentan **un mal servicio al cliente** con Trustpilot, enfrentándose a procesos poco claros y asistencia inadecuada durante las disputas. - Los usuarios experimentan **una moderación de reseñas estresante** con políticas agresivas y comunicación vaga, complicando las interacciones y la reputación del negocio. - Los usuarios sienten que la **manipulación de reseñas** en Trustpilot lleva a la pérdida de reseñas y a un proceso de moderación excesivamente estresante. - Los usuarios encuentran que los precios de Trustpilot son **excesivamente altos** , especialmente para las funciones básicas y las invitaciones limitadas a reseñas. - Los usuarios enfrentan **problemas de facturación** con Trustpilot debido a aumentos de precios inesperados y renovaciones de contratos rígidas, causando tensión financiera. #### What Are Recent G2 Reviews of Trustpilot? **["Trustpilot hace que las decisiones de compra seguras sean fáciles"](https://www.g2.com/es/survey_responses/trustpilot-review-13040258)** **Rating:** 4.5/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/es/survey_responses/trustpilot-review-13040258) **["Reseñas verificadas genuinas que aumentan la visibilidad SEO"](https://www.g2.com/es/survey_responses/trustpilot-review-12678034)** **Rating:** 5.0/5.0 stars _— Visal K._ [Read full review](https://www.g2.com/es/survey_responses/trustpilot-review-12678034) #### What Are G2 Users Discussing About Trustpilot? - [¿Para qué se utiliza Trustpilot?](https://www.g2.com/es/discussions/what-is-trustpilot-used-for) - 1 upvote ### [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs **Average Rating:** 4.1/5.0 **Total Reviews:** 1,143 #### How Do G2 Users Rate Sprinklr Social? - **Retail:** 7.6/10 (Category avg: 8.4/10) - **E-commerce:** 7.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Sprinklr Social? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Specialist, Social Media Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 48% Large, 29% Medium #### What Do G2 Reviewers Say About Sprinklr Social? _AI-generated summary from verified user reviews_ ##### Pros - Users find **Sprinklr Social easy to use** , enhancing team collaboration and simplifying content scheduling effortlessly. - Users value the **centralized management** of Sprinklr Social for seamless control over multiple social media platforms. - Users appreciate the **omni-channel experience** of Sprinklr Social, valuing its comprehensive support and customizable features. - Users value the **advanced analytics and reporting tools** of Sprinklr Social, enhancing insights into performance and strategy. - Users value the **omni-channel integration** of Sprinklr Social, enhancing engagement across all major social media platforms. ##### Cons - Users find the **complex usage** of Sprinklr Social to be overwhelming, hindering their ability to fully utilize the platform. - Users find the **learning curve steep** for Sprinklr, requiring significant IT knowledge to navigate its complexities. - Users find Sprinklr Social's **complex setup and configuration** challenging, often requiring external assistance for effective use. - Users feel there is a need for **improvement in AI capabilities** and desire more user-friendly workflows and statistics. - Users experience a **steep learning curve** with Sprinklr Social, citing its overwhelming interface and multitude of features. #### What Are Recent G2 Reviews of Sprinklr Social? **["All-in-One Social Management with a Powerful Unified Inbox"](https://www.g2.com/survey_responses/sprinklr-social-review-13134659)** **Rating:** 4.0/5.0 stars _— lindokuhle n._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-13134659) **["Feature Rich Social Platform That Keeps Getting Smarter"](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)** **Rating:** 5.0/5.0 stars _— Shruti D._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11426970) ### [EmbedReviews](https://www.g2.com/products/embedreviews/reviews) EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM. **Average Rating:** 4.9/5.0 **Total Reviews:** 97 #### How Do G2 Users Rate EmbedReviews? - **Retail:** 8.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.4/10 (Category avg: 10/10) #### Who Is the Company Behind EmbedReviews? - **Seller:** [EmbedSocial](https://www.g2.com/sellers/embedsocial) - **HQ Location:** Skopje, MK - **Twitter:** @EmbedSocial 420 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=550446adae44b06bac335e033a722cf96ccf1668098562dba9069de52af321e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492319&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Retail, Real Estate - **Company Size:** 86% Small, 9% Medium #### What Do G2 Reviewers Say About EmbedReviews? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **excellent and fast customer support** provided by EmbedReviews, making their experience seamless and enjoyable. - Users commend the **ease of use** of EmbedReviews, highlighting its straightforward setup and seamless integration into websites. - Users appreciate the **supportive staff** of EmbedSocial, consistently providing responsive and helpful service for business needs. - Users praise the **team's helpfulness** at EmbedReviews for providing excellent support and customization for their websites. - Users value the **customization options** of EmbedReviews, allowing for a personalized and professional presentation of reviews. ##### Cons - Users find EmbedReviews' pricing **somewhat expensive** , particularly noting significant jumps in monthly costs for higher tiers. - Users express frustration over the **limited customization** options in EmbedReviews, hindering flexibility and branding alignment. - Users find the **complexity of multiple software packages** confusing during sign-up and trial processes. - Users find the **limited templates and customization options** in EmbedReviews lead to repetitive and unvaried displays. - Users find the **difficult navigation** of EmbedReviews challenging, though support staff readily assist with questions. #### What Are Recent G2 Reviews of EmbedReviews? **["Amazing customer service!"](https://www.g2.com/survey_responses/embedreviews-review-10943409)** **Rating:** 5.0/5.0 stars _— Mitchell B._ [Read full review](https://www.g2.com/survey_responses/embedreviews-review-10943409) **["Effortless Review Management and Outstanding Support—Didi Is a Star!"](https://www.g2.com/survey_responses/embedreviews-review-11845373)** **Rating:** 5.0/5.0 stars _— Jason M._ [Read full review](https://www.g2.com/survey_responses/embedreviews-review-11845373) #### What Are G2 Users Discussing About EmbedReviews? - [What is EmbedReviews used for?](https://www.g2.com/discussions/what-is-embedreviews-used-for) ### [Cacao](https://www.g2.com/products/cacao/reviews) Cacao is a Google-first review and reputation management platform built for restaurant chains, retail brands, franchises, and multi-location businesses. Cacao helps teams generate more Google reviews, manage customer feedback, respond faster with AI, and improve local visibility across Google Search and Google Maps. The platform is designed for companies operating dozens, hundreds, or 500+ locations that need one centralized system to monitor reputation, customer experience, and location performance across their entire network. With QR-code surveys, automated review requests, Google review workflows, and AI-powered feedback analysis, Cacao helps businesses capture real-time customer insights from every location and turn them into more reviews, faster responses, and better operational decisions. Unlike traditional review generation tools, Cacao connects reputation management with location-level customer experience. Corporate, regional, marketing, operations, and local teams can compare stores, monitor ratings and review trends, detect recurring issues, prioritize critical cases, and understand customer sentiment from a single dashboard. Cacao uses AI to analyze feedback, classify complaints, identify trends, detect negative reviews, and generate personalized review responses. Teams can publish responses automatically or use AI-generated replies as suggestions, helping brands respond consistently while maintaining control over tone, quality, and escalation rules. The platform also provides multi-location analytics for reviews, ratings, sentiment, feedback themes, response activity, and operational performance. This gives leadership the visibility needed to identify underperforming locations, improve customer satisfaction, and protect brand reputation at scale. For multi-location companies that rely on Google as a key customer acquisition channel, Cacao offers a focused, cost-efficient alternative to broader enterprise reputation suites. Pricing is based on locations, with no additional user-seat fees, so corporate, regional, and local teams can collaborate without adding unnecessary seat-based costs. Key features include Google review generation, review management, automated AI review responses, QR-code surveys, customer feedback analysis, sentiment analysis, complaint detection, negative review alerts, Google Business Profile workflows, multi-location reporting, role-based access, location analytics, and centralized reputation management. **Average Rating:** 5.0/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate Cacao? - **Retail:** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Cacao? - **Seller:** [Cacao](https://www.g2.com/sellers/cacao) - **Year Founded:** 2021 - **HQ Location:** Cordoba, AR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5bccfceba7e29958f449712128ffe81f2b09f186a1204af113744683ffd6b5fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcacao-to&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 61% Medium, 39% Small #### What Are Recent G2 Reviews of Cacao? **["Consolidating Distributed Location Vectors and Mitigating Macro-Sentiment Fragmentation"](https://www.g2.com/survey_responses/cacao-review-13039357)** **Rating:** 5.0/5.0 stars _— Anand S._ [Read full review](https://www.g2.com/survey_responses/cacao-review-13039357) **["Scaling Local Asset Portfolios via Unified Reputation Governance"](https://www.g2.com/survey_responses/cacao-review-13034525)** **Rating:** 5.0/5.0 stars _— Avinash R._ [Read full review](https://www.g2.com/survey_responses/cacao-review-13034525) ### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. **Average Rating:** 4.4/5.0 **Total Reviews:** 373 #### How Do G2 Users Rate Emplifi? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Emplifi? - **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) - **HQ Location:** Columbus , US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website) 547 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 44% Medium, 31% Large #### What Do G2 Reviewers Say About Emplifi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management. - Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms. - Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement. - Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance. - Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics. ##### Cons - Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics. - Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability. - Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights. - Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab. - Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights. #### What Are Recent G2 Reviews of Emplifi? **["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)** **Rating:** 4.5/5.0 stars _— John M. C._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996) **["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)** **Rating:** 4.5/5.0 stars _— Mel H._ [Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587) #### What Are G2 Users Discussing About Emplifi? - [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) - [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for) - [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment - [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free) - [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software) ### [Loox](https://www.g2.com/products/loox/reviews) Loox is a fully-featured product review app that enables brands of all sizes to automatically collect customer reviews with photos & videos and beautifully display happy customer content. 5 reasons merchants choose Loox Read why over 100,000 Shopify & Shopify Plus merchants use Loox to boost trust, drive word of mouth and referrals, and increase customer retention and sales. 1. Collect more reviews, photos and videos - Loox gathers authentic product reviews by using smart and customizable review request emails. - Schedule by delivery time or order status - Offer a discount for photo / video reviews - Send review request reminders - Photo / Video reminders for text reviews - Send review requests up to 3 months back upon install - Review widget multi-lingual support 2. Beautiful displays that make YOUR brand shine - Loox’s Shopify reviews app provides merchants with eye-catching widgets for showcasing - - their happy customer content. - Galleries in list/grid layout, product review carousels, review popups, and a reviews sidebar - Customizable to match your brand - Looks great on any theme, mobile-friendly & 100% responsive 3. High ROI: Loox is a revenue generator Encourage word of mouth and repeat purchases with photo and video review incentives, referral discounts, and post-purchase upsells. - Site-wide referral widgets - One/Two-sided incentives (Give 10%, Get $5) - Next-purchase discount codes for photo and video reviews - Combine photo reviews & one-click post-purchase upsells - Drive brand discovery via social media & Google Shopping 4. Easy setup and 24/7 support - A simple interface to configure and manage the app - No technical knowledge needed - World-class support available to answer you 24/7 5. Loox reviews do not slow down your website - A CDN (content delivery network) to serve all scripts and photos in milliseconds - Only starts loading after the page is fully loaded 6. (Bonus) Additional Features - Available in English, French (Avis) & 17 other languages - Import reviews from any source. 1-Click AliExpress reviews importer. Built-in imports all other review apps. - Customization & branding - Define email timing, review form questions, widget colors, looks, font, size & position - Moderation - You decide which product reviews get published - Reply to reviews - Add a public response to published customer reviews - Inline SEO - Display product reviews & ratings on search results with Rich Snippets - Google Shopping - Display ratings, reviews & photos - Facebook pixel - Create look-alike campaigns based on your happiest customers - Grouping - Automatically share reviews between similar or identical products - Happy Customers page - Show off all your product reviews in one place - GDPR Compliant **Average Rating:** 4.9/5.0 **Total Reviews:** 30 #### How Do G2 Users Rate Loox? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 9.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Loox? - **Seller:** [Loox](https://www.g2.com/sellers/loox) - **Year Founded:** 2016 - **HQ Location:** Ramat Gan, Israel - **Twitter:** @looxio 1,001 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d9cf6eee6f50b560348e13efec2634ca0c5fb0a72220fcb070a9c33ff2e58372&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10227899%2F&secure%5Burl_type%5D=linkedin_company_website) 81 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 87% Small, 13% Medium #### What Are Recent G2 Reviews of Loox? **["Friendly, Easy to Use, and Seamless Shopify Integration"](https://www.g2.com/survey_responses/loox-review-12704164)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/loox-review-12704164) **["why to use Loox"](https://www.g2.com/survey_responses/loox-review-10011597)** **Rating:** 4.0/5.0 stars _— Verified User in Consulting_ [Read full review](https://www.g2.com/survey_responses/loox-review-10011597) #### What Are G2 Users Discussing About Loox? - [What is Loox used for?](https://www.g2.com/discussions/what-is-loox-used-for) - [Is loox review free?](https://www.g2.com/discussions/is-loox-review-free) - [What is loox?](https://www.g2.com/discussions/what-is-loox) - 2 comments, 1 upvote - [How much does loox cost?](https://www.g2.com/discussions/how-much-does-loox-cost) - [How does loox work?](https://www.g2.com/discussions/how-does-loox-work) ### [Lipscore](https://www.g2.com/products/lipscore/reviews) Lipscore is a customer feedback and review management platform specifically designed for retail and e-commerce businesses to efficiently collect and display verified product and service reviews. This solution focuses on enhancing trust, boosting conversion rates, and improving search engine visibility through high-volume customer feedback. By ensuring that only verified customers can submit reviews, Lipscore effectively combats fake feedback, aligning with compliance standards such as those set by EU regulations. Targeted primarily at retailers and brands, Lipscore addresses a critical need in the online retail space: the necessity for authentic customer feedback. With the platform's rapid growth, expanding from 25 clients in 2020 to over 1,000 by 2024, it has established itself as a trusted partner for numerous well-known brands, including Kappahl, The Body Shop, and Peak Performance. The platform's reach extends beyond Norway, making significant inroads into markets in Sweden, the UK, Denmark, Finland, the Netherlands, and the US, with an impressive addition of 50+ new clients each month. Key features of Lipscore include its verified-only review system, which guarantees that only genuine customers can leave feedback, thereby fostering a trustworthy environment. This feature is complemented by the platform's ability to collect high volumes of ratings efficiently, providing businesses with a comprehensive overview of customer satisfaction. Notably, Lipscore boasts the highest response rates in the industry, yielding 2-4 times more feedback than competing platforms.The platform integrates seamlessly with most e-commerce solutions, ensuring easy adoption and smooth operation. The advantages of using Lipscore extend beyond just collecting ratings and reviews. By integrating with Google, verified ratings and reviews can be displayed in Google Search and Google Shopping Ads, significantly enhancing SEO and visibility. Additionally, the platform supports multiple languages, automatically translating reviews to help global retailers establish trust in new markets. Businesses benefit from transparent pricing with no hidden costs, ensuring a cost-effective solution that provides high value regardless of size. Importantly, Lipscore allows businesses to retain full ownership of their data, giving them complete control over their reviews and insights. Overall, Lipscore stands out as a robust solution for retail and e-commerce businesses seeking to harness the power of customer feedback. By prioritizing verified reviews and high engagement rates, it empowers brands to build credibility, enhance conversion rates, and make informed business decisions, ultimately driving long-term growth in a competitive online marketplace. **Average Rating:** 4.6/5.0 **Total Reviews:** 85 #### How Do G2 Users Rate Lipscore? - **Retail:** 8.0/10 (Category avg: 8.4/10) - **E-commerce:** 9.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.0/10 (Category avg: 10/10) #### Who Is the Company Behind Lipscore? - **Seller:** [lipscore.com](https://www.g2.com/sellers/lipscore-com) - **Company Website:** lipscore.com - **Year Founded:** 2014 - **HQ Location:** Oslo, Norway - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9664c5149ec0b30ddea694b1fe4a4ba240004fc857177c139cc49efab80df80b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flipscore%2F&secure%5Burl_type%5D=linkedin_company_website) 42 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Ecommerce Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 76% Small, 17% Medium #### What Do G2 Reviewers Say About Lipscore? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Lipscore for its **quick and helpful customer support** , enhancing their overall experience and relationships. - Users value the **ease of use** of Lipscore, praising its intuitive interface and efficient review collection process. - Users value the **seamless integration with Shopify** , enhancing product-specific reviews and boosting response rates significantly. - Users appreciate the **setup ease** of Lipscore, highlighting its intuitive interface and quick implementation process. - Users praise Lipscore's **helpful and attentive team** , enhancing implementation and ongoing support for a seamless experience. ##### Cons - Users express concerns about the **high cost** of Lipscore relative to their low order volume and ROI uncertainty. - Users find the **limited customization options** of Lipscore frustrating, hindering tailored experiences and brand alignment. - Users find the **interface outdated** , affecting the overall experience and limiting brand customization in email templates. - Users experience **billing issues** and lack of support, feeling overwhelmed by the service demands and high costs. - Users find **difficult navigation** a challenge when sorting reviews and using the export function effectively. #### What Are Recent G2 Reviews of Lipscore? **["Excellent Review Platfom With Great Results"](https://www.g2.com/survey_responses/lipscore-review-10871179)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Goods_ [Read full review](https://www.g2.com/survey_responses/lipscore-review-10871179) **["Seamless Shopify Integration, Easy Real Reviews"](https://www.g2.com/survey_responses/lipscore-review-12261660)** **Rating:** 4.0/5.0 stars _— Steve B._ [Read full review](https://www.g2.com/survey_responses/lipscore-review-12261660) #### What Are G2 Users Discussing About Lipscore? - [What is Lipscore used for?](https://www.g2.com/discussions/what-is-lipscore-used-for) ### [PowerReviews](https://www.g2.com/products/powerreviews/reviews) A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales. **Average Rating:** 4.4/5.0 **Total Reviews:** 196 #### How Do G2 Users Rate PowerReviews? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind PowerReviews? - **Seller:** [Syndigo](https://www.g2.com/sellers/syndigo) - **Company Website:** www.syndigo.com - **Year Founded:** 2017 - **HQ Location:** Chicago, Illinois - **Twitter:** @syndigoLLC 281 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b31df4100632d3c4a3872a01d2318660d853b4c18c13f473ab419cbbb6b3ce80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28625135%2F&secure%5Burl_type%5D=linkedin_company_website) 1,727 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Goods - **Company Size:** 45% Medium, 41% Large #### What Do G2 Reviewers Say About PowerReviews? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of PowerReviews, benefiting from its intuitive dashboard and seamless integrations. - Users admire the **robust capabilities** of PowerReviews for gathering and managing client feedback effectively. - Users appreciate the **robust capabilities** of PowerReviews for gathering and analyzing client information across multiple channels. - Users commend the **effective reputation management** provided by PowerReviews, enhancing credibility and boosting sales through authentic reviews. - Users highlight the **visibility growth** enabled by PowerReviews, enhancing their reputation and boosting sales through insightful analytics. ##### Cons - Users find PowerReviews to be **expensive** , particularly challenging for smaller players due to high costs and limited integration. - Users criticize the **missing features** of PowerReviews, particularly the lack of display options and dashboard functionality. - Users experience **slow performance** with PowerReviews, facing delays in features, UI changes, and email notifications. - Users express frustration over **poor customer support** , feeling a lack of proactive assistance and inadequate guidance. - Users note the **poor integration** of PowerReviews, complicating compatibility with essential tools and limiting customization options. #### What Are Recent G2 Reviews of PowerReviews? **["Thoughtful Planning, Customer-Centered Execution"](https://www.g2.com/survey_responses/powerreviews-review-11570069)** **Rating:** 5.0/5.0 stars _— Evelyn V._ [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11570069) **["Vibrant UGC and Display, but Integration and Customization Need Improvement"](https://www.g2.com/survey_responses/powerreviews-review-11846103)** **Rating:** 4.5/5.0 stars _— Ifeoma E._ [Read full review](https://www.g2.com/survey_responses/powerreviews-review-11846103) #### What Are G2 Users Discussing About PowerReviews? - [What is PowerReviews used for?](https://www.g2.com/discussions/what-is-powerreviews-used-for) ### [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 118 #### How Do G2 Users Rate Alchemer Reputation Management? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Alchemer Reputation Management? - **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer) - **Company Website:** www.alchemer.com - **HQ Location:** Louisville, CO - **Twitter:** @AlchemerHQ 7,024 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website) 230 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Director of Marketing - **Top Industries:** Real Estate, Restaurants - **Company Size:** 39% Medium, 33% Large #### What Do G2 Reviewers Say About Alchemer Reputation Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms. - Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience. - Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process. - Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication. - Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms. ##### Cons - Users express concern over **limited content options** , facing delays and lack of support for listing creations. - Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration. - Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience. - Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic. - Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments. #### What Are Recent G2 Reviews of Alchemer Reputation Management? **["Review for Leanna Brown"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)** **Rating:** 5.0/5.0 stars _— Mia Y._ [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335) **["Great Online Reputation Management Platform"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)** **Rating:** 4.5/5.0 stars _— Connor D._ [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422) #### What Are G2 Users Discussing About Alchemer Reputation Management? - [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for) ### [tagembed](https://www.g2.com/products/tagembed/reviews) Tagembed is a social media aggregator tool designed to help businesses and agencies effortlessly bring real customer voices and social content to their websites. It enables you to aggregate posts from multiple social networks using hashtags, mentions, handles, stories, reels, and more, then moderate, customize, and display them through stunning, responsive social widgets and review galleries. Whether you're showcasing Instagram Reels, Twitter feeds, YouTube videos, TikTok content, or collecting Google/Facebook/Amazon reviews, Tagembed turns user-generated content into powerful social proof. Features like real-time updates, content moderation, multiple layouts (grid, slider, masonry, etc.), and shoppable elements help increase engagement, build trust, and convert visitors into customers. It’s integrates smoothly with major cms platforms like WordPress, Shopify, Wix, Elementor, and more, making it ideal for marketers, e-commerce brands, and agencies looking to amplify authentic content and drive better results. Features: Collect social content & reviews from 20+ networks Curate, moderate, and manage UGC Embed beautiful social media widgets and review feeds Real-time updates with customizable layouts (grid, slider, gallery, etc.) Boost engagement, traffic, trust, and conversions Supports Instagram, Facebook, Twitter/X, TikTok, YouTube, LinkedIn, Google Reviews, and more Easy integration with WordPress, Wix, Shopify, etc. Free plan with no credit card required **Average Rating:** 4.7/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate tagembed? - **Retail:** 8.9/10 (Category avg: 8.4/10) - **E-commerce:** 9.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind tagembed? - **Seller:** [Taggbox](https://www.g2.com/sellers/taggbox) - **Year Founded:** 2016 - **HQ Location:** Covina, US - **Twitter:** @taggbox - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67719d7b2746a831281ba25fe48614d73aaebb4c759c5430ef36f8c111a76087&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13221223%2F&secure%5Burl_type%5D=linkedin_company_website) 70 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Health, Wellness and Fitness - **Company Size:** 78% Small, 15% Medium #### What Do G2 Reviewers Say About tagembed? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** of Tagembed, providing quick and helpful assistance whenever necessary. - Users praise the **ease of use** of Tagembed, appreciating its straightforward installation and seamless integration with WordPress. - Users love Tagembed for its **seamless integration and wide range of features** , making live social media boards effortless. - Users commend Tagembed for its **excellent customer service** and reliability in embedding various feeds effortlessly. - Users find **setup ease** with Tagembed remarkable, enjoying seamless installation and integration for enhanced website functionality. ##### Cons - Users find the **initial complexity of the package tiers** to be confusing and challenging to navigate. - Users find the **limited customization** options frustrating, wishing for more flexibility in widget and plan adjustments. - Users find **pricing issues** with Tagembed, desiring more flexible plans tailored to individual needs. - Users find the **billing issues** complicated, particularly when charging invoices to their company instead of online transactions. - Users find the product **expensive** and desire more flexible or customizable pricing options to better suit their needs. #### What Are Recent G2 Reviews of tagembed? **["Ultra-responsive customer service, a seamless experience"](https://www.g2.com/survey_responses/tagembed-review-12997276)** **Rating:** 5.0/5.0 stars _— Aloïs A._ [Read full review](https://www.g2.com/survey_responses/tagembed-review-12997276) **["Tagembed Best Solution for Social Proof: Simple Setup, Custom Widgets, Auto Updates"](https://www.g2.com/survey_responses/tagembed-review-13180011)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/tagembed-review-13180011) #### What Are G2 Users Discussing About tagembed? - [What is tagembed used for?](https://www.g2.com/discussions/what-is-tagembed-used-for) ### [Localyser](https://www.g2.com/products/localyser/reviews) Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Tashas Group, Drive Auto Group and The Old Spaghetti Factory turn every review into an opportunity to impress. The platform has four major modules to help businesses grow their brand at every location: Reviews - Automate your review management process, then take it one step further. Start using reviews as fuel to build your brand. Messages - Reviews are just the beginning. Connect all your social media accounts into one unified inbox for all of your direct messages. Feedback - Turn feedbacks into positive reviews. Increase your online ranking by boosting your star rating, so more customers find you. Insights - See what's working and what's not, our analytics let you slice and dice the data any way you like. Have all the data at your fingertips. Get a free trial today at www.localyser.com **Average Rating:** 4.8/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Localyser? - **Retail:** 8.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 4.7/10 (Category avg: 10/10) #### Who Is the Company Behind Localyser? - **Seller:** [Digital Interactive Middle East](https://www.g2.com/sellers/digital-interactive-middle-east) - **Year Founded:** 2016 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03d4ecd625ac6d4659f2a5fdd42e0e2b06c1a6f1ce117bd30625f775aa6ac76e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocalyser&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Food & Beverages, Hospitality - **Company Size:** 69% Medium, 17% Small #### What Do G2 Reviewers Say About Localyser? _AI-generated summary from verified user reviews_ ##### Pros - Users find LocaLyser to be **user-friendly and easy to use** , streamlining the management of local listings and reviews. - Users value the **responsive customer support** of Localyser, enhancing their experience while managing local business listings. - Users appreciate the **helpful customer support** of Localyser, enhancing their experience with prompt and efficient assistance. - Users value the **centralized management** of LocaLyser, streamlining access to reviews and improving local business efficiency. - Users appreciate the **intuitive and user-friendly interface** of Localyser, which enhances location-based insights for businesses. ##### Cons - Users feel that the **limited customization** options restrict their ability to tailor reports and analytics effectively. - Users experience **update issues** with Localyser, noting delays in review appearances and a need for better customization. - Users note the **occasional delays** in pulling reviews from platforms, impacting timely responses and analytics customizability. - Users find Localyser **expensive** for smaller businesses, though it saves administrative time and proves its value. - Users face **integration issues** with Localyser, experiencing delays and limited options for niche review site connections. #### What Are Recent G2 Reviews of Localyser? **["Centralizes All Locations and Weekly Feedback in One Place"](https://www.g2.com/survey_responses/localyser-review-12800846)** **Rating:** 4.5/5.0 stars _— Verified User in Restaurants_ [Read full review](https://www.g2.com/survey_responses/localyser-review-12800846) **["My reviews knight in shining armor"](https://www.g2.com/survey_responses/localyser-review-11489549)** **Rating:** 4.5/5.0 stars _— Kim A._ [Read full review](https://www.g2.com/survey_responses/localyser-review-11489549) #### What Are G2 Users Discussing About Localyser? - [What is Localyser used for?](https://www.g2.com/discussions/what-is-localyser-used-for) ### [bayreviews](https://www.g2.com/products/bayreviews/reviews) TargetBay, an Ecommerce Marketing Cloud, used by thousands of online stores. It has six eCommerce products - BayReviews for Reviews & Ratings, BayMail for Email Marketing, BayServe for Behavioral Pop-ups, BaySmart for Product Recommendations, BayAds for Retargeting Ads, and BayPics for Instagram Curation. They are seamlessly integrated to drive more conversions for your online store and to lower customer acquisition costs. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate bayreviews? - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10) #### Who Is the Company Behind bayreviews? - **Seller:** [TargetBay](https://www.g2.com/sellers/targetbay) - **Year Founded:** 2016 - **HQ Location:** Atlanta, GA - **Twitter:** @TargetBay 543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eb6b7aa70555e5cd4c3f0d4954ffc41333dcf450614a9c727ca35fcc6c5a4d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftargetbay%2F&secure%5Burl_type%5D=linkedin_company_website) 100 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 73% Small, 18% Medium #### What Are Recent G2 Reviews of bayreviews? **["Excellent customer service and quality product."](https://www.g2.com/survey_responses/bayreviews-review-8416734)** **Rating:** 4.5/5.0 stars _— Verified User in Executive Office_ [Read full review](https://www.g2.com/survey_responses/bayreviews-review-8416734) **["Incredible program and top tier customer service."](https://www.g2.com/survey_responses/bayreviews-review-7486636)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/bayreviews-review-7486636) #### What Are G2 Users Discussing About bayreviews? - [What is bayreviews used for?](https://www.g2.com/discussions/what-is-bayreviews-used-for) ### [Sekel Tech](https://www.g2.com/products/sekel-tech/reviews) Sekel Tech is a pioneer in hyperlocal discovery and omni-commerce SaaS solutions, empowering brands, dealers, and stores to drive foot traffic and generate high-quality leads. We help businesses bridge the gap between online discovery and in-store experiences by leveraging advanced technology to deliver targeted, location-based solutions that convert digital interactions into real-world sales. Sekel Tech has successfully generated 4.6 million high-quality calls and form leads quarterly for Fortune 500 brands, achieving an impressive 18-20% leads-to-sales conversion rate. We are SOC2, ISO, and GDPR-compliant to ensure secure data management while building trust with our clients. We deliver measurable, data-driven results that drive success across various industries. At Sekel Tech, we’re redefining the way brands can amplify the channel partners' sales with local audiences, turning digital engagement into tangible business outcomes. Let us help you elevate your brand's presence, increase foot traffic, and boost your sales. **Average Rating:** 5.0/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Sekel Tech? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Sekel Tech? - **Seller:** [SEKEL TECHNOLOGIES PVT LTD](https://www.g2.com/sellers/sekel-technologies-pvt-ltd) - **Year Founded:** 2016 - **HQ Location:** Pune, IN - **Twitter:** @SekelTech 31 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e4d3edc8009379d4643a1cd98db15c4a00161a04a8fe48474212afaae9e22e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsekel-tech%2F&secure%5Burl_type%5D=linkedin_company_website) 38 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 62% Medium, 23% Small #### What Do G2 Reviewers Say About Sekel Tech? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **centralized management** of Sekel Tech, enjoying streamlined access to all inventory and marketing details. - Users highlight the **fantastic customer support** from Sekel Tech, especially during onboarding and daily usage. - Users find Sekel Tech's platform **easy to use** , appreciating the convenience of having everything in one place. - Users find the **fantastic support** provided by Sekel Tech during onboarding and usage highly beneficial. - Users value the **app integration** with Sellrapp, enhancing the onboarding experience and meeting essential needs. ##### Cons - Users find the **onboarding process time-consuming** due to complexities with Google policies, affecting their experience. - Users experience **onboarding difficulties** with Sekel Tech, as the process can be slow and affected by Google policies. - Users experience **delays in onboarding** new stores, which can hinder their overall productivity and efficiency. - Users report that the **onboarding process for new stores** can be time-consuming, impacting their initial experience. #### What Are Recent G2 Reviews of Sekel Tech? **["Smoother connect with better results"](https://www.g2.com/survey_responses/sekel-tech-review-11467209)** **Rating:** 5.0/5.0 stars _— George D._ [Read full review](https://www.g2.com/survey_responses/sekel-tech-review-11467209) **["Easy and Efficient Platform for Business Operations!"](https://www.g2.com/survey_responses/sekel-tech-review-11459170)** **Rating:** 4.5/5.0 stars _— Arpit S._ [Read full review](https://www.g2.com/survey_responses/sekel-tech-review-11459170) ### [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 #### How Do G2 Users Rate ClearlyRated? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind ClearlyRated? - **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated) - **Company Website:** www.clearlyrated.com - **Year Founded:** 2003 - **HQ Location:** Portland, Oregon - **Twitter:** @ClearlyRated 1,630 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15b95b8982275d0fb82e0fff438ce8b1fbaedf4060206e7f4c3de540bdb3dc02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18669814%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Staffing and Recruiting, Accounting - **Company Size:** 59% Medium, 25% Small #### What Do G2 Reviewers Say About ClearlyRated? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies. - Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team. - Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction. - Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies. - Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction. ##### Cons - Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition. - Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys. - Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated. - Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability. - Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features. #### What Are Recent G2 Reviews of ClearlyRated? **["Powerful Feedback, Easy Setup, Enhances Client Relations"](https://www.g2.com/survey_responses/clearlyrated-review-12705325)** **Rating:** 5.0/5.0 stars _— Laura B._ [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) **["Custom survey with great data analytics."](https://www.g2.com/survey_responses/clearlyrated-review-11050660)** **Rating:** 4.5/5.0 stars _— Julia L._ [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### [StackTome](https://www.g2.com/products/stacktome/reviews) StackTome is a Review Optimization platform for D2C eCommerce brands designed for getting more positive reviews on multiple review platforms, without paying premium subscription fees. StackTome helps you segment your best customers, and send targeted review invitation campaigns, so you can get more positive reviews & improve your rating. **Average Rating:** 5.0/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate StackTome? - **Retail:** 8.7/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0.6/10 (Category avg: 10/10) #### Who Is the Company Behind StackTome? - **Seller:** [Stacktome](https://www.g2.com/sellers/stacktome) - **Year Founded:** 2017 - **HQ Location:** Tallin, Estonia - **Twitter:** @stacktome 30 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a5881af3018d8bd20cead35c734fdfda7ad6dff12a6ccec108c916b11ba602e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstacktome%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 57% Small, 43% Medium #### What Do G2 Reviewers Say About StackTome? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **easy integrations** and automation of StackTome, enhancing marketing efficiency and customer engagement. - Users benefit from **efficient automation** in marketing and reviews, greatly enhancing customer engagement and productivity. - Users commend the **excellent customer support** from StackTome, noting responsiveness and helpful optimization beyond basic assistance. - Users find the **setup ease** of StackTome remarkable, enabling quick implementation and efficient use within minutes. - Users commend the **exceptional support and efficient review management** of StackTome, leading to improved conversion rates and credibility. ##### Cons - Users report occasional **delays in sends** , but the issues were resolved each time, resulting in minimal complaints. - Users find the **difficult setup** of StackTome time-consuming, often requiring clearer guidance for a smoother experience. - Users find the **poor design** aspects of StackTome affect its overall usability and refinement. - Users report encountering **technical issues** during implementation, though support quickly resolves them, leading to valuable outcomes. - Users find the **documentation unclear** , making initial setup challenging, especially for newcomers unfamiliar with the terms. #### What Are Recent G2 Reviews of StackTome? **["Impressive Results and Best-in-Class Support from StackTome"](https://www.g2.com/survey_responses/stacktome-review-12413718)** **Rating:** 5.0/5.0 stars _— Michael J._ [Read full review](https://www.g2.com/survey_responses/stacktome-review-12413718) **["I really like Stacktome"](https://www.g2.com/survey_responses/stacktome-review-11530862)** **Rating:** 4.5/5.0 stars _— Ceel H._ [Read full review](https://www.g2.com/survey_responses/stacktome-review-11530862) #### What Are G2 Users Discussing About StackTome? - [What is StackTome used for?](https://www.g2.com/discussions/what-is-stacktome-used-for) - [‹ Prev‹ Prev](/categories/review-management-software?order=g2_score#product-list) - [1](/categories/review-management-software?order=g2_score#product-list) - 2 - [3](/categories/review-management-software?order=g2_score&page=3#product-list) - [4](/categories/review-management-software?order=g2_score&page=4#product-list) - [5](/categories/review-management-software?order=g2_score&page=5#product-list) - [6](/categories/review-management-software?order=g2_score&page=6#product-list) - … - [18](/categories/review-management-software?order=g2_score&page=18#product-list) - [19](/categories/review-management-software?order=g2_score&page=19#product-list) - [Next ›Next ›](/categories/review-management-software?order=g2_score&page=3#product-list) Spotlight Categories [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) [Core HR Software](https://www.g2.com/categories/core-hr) [ETL Tools](https://www.g2.com/categories/etl-tools) [SAP Store Software](https://www.g2.com/categories/sap-store) Similar Categories - [Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems. **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others. ### Review Management Software FAQs ### Most Popular FAQs #### Which review management software has the best reviews? Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation. - [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores. #### What is the best free review management software? A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale. - [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes. - [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management. #### Which review management platform offers the best review aggregation features? The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites. - [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard. - [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately. #### What platform integrates review management with CRM tools? The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows. - [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on. #### What is the best review management software? The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases. - [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space. - [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks. ### Small Business FAQs #### What is the most affordable review management software for SMBs? Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations. - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs. - [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration. #### What is the best review management software for startups? Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager. - [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort. #### Which review management software is the most user-friendly for small teams? Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too. - [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place. #### Which review management tool is easiest to set up for small teams? Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small. - [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one. #### Which review management tool is best for local or service-based small businesses? A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management. - [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process. ### Enterprise FAQs #### What is best-rated review management software for large enterprises? Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale. - [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it. #### What is the most reliable review management tool for enterprises? Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers. - [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category. #### Which platform offers the strongest review aggregation for enterprise teams? At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category. - [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations. #### Which platform offers the strongest CRM integration for enterprise teams? At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations. #### Which review management platform is best for multi-location or franchise enterprises? Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations. - [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.