# Best Review Management Software - Page 15 ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 277 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.57%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 277+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### GMBapi.com GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-04T20%3A19%3A33Z&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1211717&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fp%3Dt%26page%3D15&secure%5Btoken%5D=5fb84e4f74f17e6013089a60a58683dfdf2fa755d76029b89073c31bcbd4d712&secure%5Burl%5D=https%3A%2F%2Fgmbapi.com%2Frequest-demo%2F%3Futm_source%3DB2B_Platform%26utm_medium%3DG2%26utm_content%3DAds_CTA_Button&secure%5Burl_type%5D=free_trial) ### [Review Reach](https://www.g2.com/products/review-reach/reviews) Review Reach can turn your good feedback into reviews for any of the following local business review websites. #### Who Is the Company Behind Review Reach? - **Seller:** [Loclweb](https://www.g2.com/sellers/loclweb) - **Year Founded:** 2017 - **HQ Location:** Lincoln, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=31792152ddbe0dd63c6f0b6e7e54f5ea3083b94440399a13881b0b849773dc68&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floclweb&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [ReviewResponder](https://www.g2.com/products/reviewresponder/reviews) ReviewResponder helps businesses craft professional review responses using psychology-based guidance. Built by a psychology student, it keeps your authentic voice while leveraging AI to work more productively. #### Who Is the Company Behind ReviewResponder? - **Seller:** [ReviewResponder](https://www.g2.com/sellers/reviewresponder) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ReviewRoket](https://www.g2.com/products/reviewroket/reviews) ReviewRocket is the comprehensive reputation management platform designed to help local businesses capture, manage, and leverage customer feedback at scale. By automating the review solicitation process and centralizing multi-platform monitoring into a single dashboard, ReviewRocket turns customer satisfaction into a measurable growth engine. From automated SMS/email campaigns to AI-powered sentiment analysis, we empower brands to build trust, improve local SEO rankings, and close the loop with customers faster than ever. #### Who Is the Company Behind ReviewRoket? - **Seller:** [ReviewRoket](https://www.g2.com/sellers/reviewroket) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Reviews Genie](https://www.g2.com/products/reviews-genie/reviews) Reviews Genie allows you to generate online reviews instantly #### Who Is the Company Behind Reviews Genie? - **Seller:** [Generate Online Reviews Instantly with Reviews Genie](https://www.g2.com/sellers/generate-online-reviews-instantly-with-reviews-genie) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ReviewsIA](https://www.g2.com/products/reviewsia/reviews) https://www.osdata.es ReviewsIA is an AI-powered review management platform built for businesses that rely on Google reviews to attract and retain customers. It goes beyond monitoring — it transforms raw customer feedback into structured, actionable intelligence that helps you improve operations, outperform competitors, and protect your online reputation. Deep Review Analysis ReviewsIA connects to your Google Maps and Google My Business profiles and automatically processes every review using advanced natural language AI. Instead of a single star rating, you get a breakdown by topic: cleanliness, staff friendliness, wait times, value for money, and more. Each topic receives its own sentiment score, so you know exactly which aspects of your business customers love — and which ones are costing you stars. Gorgraphic Intelligence The platform maps your reviews geographically, revealing where your customers come from and how reputation varies by region. Identify locations that are underperforming locally, spot patterns across your network, and make decisions based on real geographic data rather than assumptions. Historical Tracking and Trend Detection ReviewsIA tracks your review performance over time, letting you correlate rating changes with operational decisions. Did a new hire improve your staff scores? Did a price increase affect value ratings? Historical data makes those connections visible. Competitive Benchmarking Compare your review performance against direct competitors side by side. See whether you're gaining or losing ground on specific topics, and understand what makes customers choose a competitor over you. AI-Generated Summaries Every month, ReviewsIA produces plain-language summaries per location: what customers praised, what they criticized, and what to act on next. No manual reading, no guesswork — just clear priorities. Multi-location Management A centralized dashboard lets you manage all your locations from one place. Filter by location, date range, rating, or sentiment. Set up alerts so your team responds to negative reviews before they compound. No Technical Expertise Required ReviewsIA is designed for business owners, operations managers, and marketing teams — not data analysts. The interface is intuitive, insights are presented in plain language, and onboarding requires no technical setup. Who is it for ReviewsIA is built for multi-location businesses in hospitality, retail, healthcare, and personal services — anywhere Google reviews directly influence customer decisions and revenue. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind ReviewsIA? - **Seller:** [OsData Analytics](https://www.g2.com/sellers/osdata-analytics) - **Year Founded:** 2024 - **HQ Location:** Madrid, ES - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21eb76e784f38857369401c65e3b888c512e11402bd1413a3cb56a018e71b14c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fosdata%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About ReviewsIA? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **Centralized Management** of ReviewsIA, effectively tracking reviews and improving marketing strategies across locations. - Users value the **Centralized Reviews** feature for enhancing location tracking and improving marketing strategies effectively. - Users love the **insightful dashboards** of ReviewsIA, enabling effective review management and strategic marketing decisions. - Users value the **insightful dashboards** of ReviewsIA, which enhance review tracking and inform effective marketing strategies. - Users appreciate the **service quality** of ReviewsIA, especially for tracking reviews and competitor insights effectively. ##### Cons - Users find the lack of **replying to reviews functionality** cumbersome, affecting their overall management efficiency on ReviewsIA. - Users find the lack of **reply functionality** frustrating, making review management more challenging in ReviewsIA. - Users find the lack of **replying to reviews functionality** challenging when managing their experience with ReviewsIA. #### What Are Recent G2 Reviews of ReviewsIA? **["Actionable Dashboards That Centralize Reviews and Power Smarter Marketing"](https://www.g2.com/survey_responses/reviewsia-review-12386513)** **Rating:** 4.5/5.0 stars _— Marcos José D._ [Read full review](https://www.g2.com/survey_responses/reviewsia-review-12386513) ### [ReviewSpreader](https://www.g2.com/products/reviewspreader/reviews) ReviewSpreader helps businesses generate critical feedback and reviews from customers. #### Who Is the Company Behind ReviewSpreader? - **Seller:** [ReviewSpreader](https://www.g2.com/sellers/reviewspreader) - **Year Founded:** 2016 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79c866182835395d25efd9377ceb4ed0557feb42551df5f5f8e57f26374fd0ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freview-spreader&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Review Star](https://www.g2.com/products/review-star/reviews) Cloud-based submission and review for event speaker management, publications, and the arts. Review Star is a powerful cloud-based platform with transparent, budget-friendly pricing. We can help manage your call for speakers, artist applications, award nominations, and writer submissions. Admins love our sophisticated workflow, tagging, and audit features. Submitters and reviewers love our simple, intuitive interfaces. Free trial account and free migration support if you need help switching from another tool. #### Who Is the Company Behind Review Star? - **Seller:** [Review Star](https://www.g2.com/sellers/review-star) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ReviewStream](https://www.g2.com/products/reviewstream/reviews) ReviewStream is a SaaS that allows you to collect reviews from your real customers and direct them to platforms that matter to your business. #### Who Is the Company Behind ReviewStream? - **Seller:** [ReviewStream](https://www.g2.com/sellers/reviewstream) - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b4ed0630c0004d541d4ef5e259e5540b6c1f4e0654ae13b1d2b613a4db4bc23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewstream-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Reviewsub](https://www.g2.com/products/reviewsub/reviews) Reviewsub is a review exchange platform where you can GIVE REVIEWS TO GET FREE REVIEWS. #### Who Is the Company Behind Reviewsub? - **Seller:** [Reviewsub](https://www.g2.com/sellers/reviewsub) - **Year Founded:** 2012 - **HQ Location:** Fort Mill, US - **Twitter:** @reviewsub 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0eaa16bdb034cb0248b50d98bbbb06d081cb93e473d76d5993233b65f7fc704&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviews-com%2F&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [ReviewTower](https://www.g2.com/products/reviewtower/reviews) Monitor, reply to, and manage all your App Store and Google Play reviews in one place. Sync iOS and Android reviews automatically, reply with AI, and get notified of new feedback. #### Who Is the Company Behind ReviewTower? - **Seller:** [ReviewTower](https://www.g2.com/sellers/reviewtower) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [ReviewTrail](https://www.g2.com/products/reviewtrail/reviews) ReviewTrail helps you streamline the process of acquiring and managing customer reviews. #### Who Is the Company Behind ReviewTrail? - **Seller:** [ReviewTrail](https://www.g2.com/sellers/reviewtrail) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Review Writer](https://www.g2.com/products/review-writer/reviews) ReviewWriter is an innovative AI-driven review management solution that empowers businesses to effortlessly handle customer feedback. It is a comprehensive tool that automates review responses across various platforms, such as TripAdvisor, Expedia, Google My Business, Yelp, and Booking.com. With ReviewWriter, you can conveniently monitor all your reviews in one place, saving valuable time and ensuring prompt and personalized responses. The advanced AI technology generates human-like responses while maintaining consistency with your brand voice. By leveraging ReviewWriter, you can enhance your online reputation, build trust with your audience, and drive your business forward. It's the ultimate solution for streamlining review management and taking control of your online presence. #### Who Is the Company Behind Review Writer? - **Seller:** [Review Writer AI](https://www.g2.com/sellers/review-writer-ai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Revioly](https://www.g2.com/products/revioly/reviews) Revioly is a Software as a Service (SaaS) company that connects retailers and manufacturers to their target customers and provides them with authentic reviews of their products. #### Who Is the Company Behind Revioly? - **Seller:** [Revioly](https://www.g2.com/sellers/revioly) - **HQ Location:** San Mateo, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56fba36b1aa7c0343453ebcffb5b6ecd8d428b82ddfa6c1fdf0cf33cc17ddd92&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevioly&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [RevuCue](https://www.g2.com/products/revucue/reviews) RevuCue makes it easy to ask for, generate and monitor customer reviews #### Who Is the Company Behind RevuCue? - **Seller:** [RevuCue](https://www.g2.com/sellers/revucue) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0101481862d96298e73e7ecdf34705a9199c22d09419b3f88a3e7bf0425dabee&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevucue&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Revueforce](https://www.g2.com/products/revueforce/reviews) Revueforce is a powerful Ratings & Reviews platform built for Salesforce Commerce Cloud. It enables brands to collect, moderate, and showcase customer reviews across product pages to build trust, driving conversions, and improving how your products appear in search results. #### Who Is the Company Behind Revueforce? - **Seller:** [Ranosys Technologies](https://www.g2.com/sellers/ranosys-technologies) - **Year Founded:** 2008 - **HQ Location:** Singapore, SG - **Twitter:** @ranosys 926 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bc9e4f6ad32771114589d897977226a8d00357075fb4f1e6a7dbae369394729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Franosys&secure%5Burl_type%5D=linkedin_company_website) 321 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/review-management-software?offset=60&order=g2_score&page=14#product-list) - [1](/categories/review-management-software?offset=60&order=g2_score#product-list) - [2](/categories/review-management-software?offset=60&order=g2_score&page=2#product-list) - … - [11](/categories/review-management-software?offset=60&order=g2_score&page=11#product-list) - [12](/categories/review-management-software?offset=60&order=g2_score&page=12#product-list) - [13](/categories/review-management-software?offset=60&order=g2_score&page=13#product-list) - [14](/categories/review-management-software?offset=60&order=g2_score&page=14#product-list) - 15 - [16](/categories/review-management-software?offset=60&order=g2_score&page=16#product-list) - [17](/categories/review-management-software?offset=60&order=g2_score&page=17#product-list) - [18](/categories/review-management-software?offset=60&order=g2_score&page=18#product-list) - [19](/categories/review-management-software?offset=60&order=g2_score&page=19#product-list) - [Next ›Next ›](/categories/review-management-software?offset=60&order=g2_score&page=16#product-list) Spotlight Categories [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) Similar Categories - [Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. Show More