# Best Remote Support Software for Small Business - Page 3

## How Many Remote Support Software Products Does G2 Track?

**Total Products under this Category:** 98

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TeamViewer ONE (+2.85%) - Among all products in this category, TeamViewer ONE recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Remote Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 27,200+ Authentic Reviews
- 98+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Support Software
 ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=25671&focus%5B%5D=15890&focus%5B%5D=2397&focus%5B%5D=16222&focus%5B%5D=70792&focus%5B%5D=68034&focus%5B%5D=32593&focus%5B%5D=135204)

Highlighted products: NinjaOne, Zoho Assist, TeamViewer, Atera, Action1, Datto RMM, Splashtop Remote Support, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=teamviewer&focus%5B%5D=atera&focus%5B%5D=action1&focus%5B%5D=datto-rmm&focus%5B%5D=splashtop-inc-splashtop-remote-support&focus%5B%5D=airdroid-business&segment=small-business)

**Sponsored**

### Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-08-05T14%3A17%3A49Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support%2Fsmall-business%3Fpage%3D3%26segment%3Dsmall-business&secure%5Btoken%5D=a23cb28ab74e9fe8ff6ba590c016d27c0f601f079950dfc4b0a19601d5b4021e&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=custom_url)

### [Help Lightning](https://www.g2.com/products/help-lightning/reviews)

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Help Lightning?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Help Lightning?

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning  
3,961 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5579096d3ae0f1c5a4ab1af7aa416a0be68696036e60448c68a2720b1788b6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10175859%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Chemicals, Information Technology and Services
- **Company Size:** 40% Medium, 37% Large

#### What Do G2 Reviewers Say About Help Lightning?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone.
- Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience.
- Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently.
- Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues.
- Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions.

##### Cons

- Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions.
- Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions.
- Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration.
- Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing.
- Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail.

#### What Are Recent G2 Reviews of Help Lightning?

**["Help Lightning: Instant Visual Support Made Easy"](https://www.g2.com/survey_responses/help-lightning-review-4670118)**

**Rating:** 4.5/5.0 stars

_— Verified User in Machinery_

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118)

**["Help Lighting the Deciding Factor"](https://www.g2.com/survey_responses/help-lightning-review-8164084)**

**Rating:** 5.0/5.0 stars

_— Angel M._

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084)

#### What Are G2 Users Discussing About Help Lightning?

- [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for)

### [Addigy](https://www.g2.com/products/addigy/reviews)

Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t. Addigy also integrates with other leading IT solutions, including ConnectWise Manage, Datto/Autotask, BrightGauge, Liongard, ITGlue, Malwarebytes, Zapier, Zendesk, Freshdesk, Augmentt, CloudRadial, and Splashtop.

**Average Rating:** 4.5/5.0

**Total Reviews:** 211

#### How Do G2 Users Rate Addigy?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 9.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Addigy?

- **Seller:** [Addigy](https://www.g2.com/sellers/addigy)
- **Company Website:** www.addigy.com
- **Year Founded:** 2013
- **HQ Location:** Miami, FL
- **Twitter:** @addigy  
478 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d64fda1b17e2035147d2c9b0bdfafe853bd4bec2cc0a0de0d1b2317a184c9bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3738632%2F&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 61% Small, 34% Medium

#### What Do G2 Reviewers Say About Addigy?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Addigy, benefiting from intuitive design and excellent support resources.
- Users value the **versatile feature set** of Addigy, enhancing Mac support and simplifying management tasks efficiently.
- Users praise the **responsive customer support** of Addigy, enhancing their experience and ensuring effective problem resolution.
- Users find Addigy’s **device management** intuitive and efficient, enhancing productivity for busy IT departments and MSPs.
- Users highlight the **streamlined Apple device management** of Addigy, enabling easy deployment and efficient policy management.

##### Cons

- Users express concerns about **missing features** , including inconsistent macOS patching and lack of support for other operating systems.
- Users find that **improvement is needed** in app management and community script sharing, affecting the overall user experience.
- Users report **feature issues** with Addigy, citing a clunky UI and unresponsive elements that hinder usability.
- Users find the **UI clunky and unresponsive** , which hampers usability and affects the overall experience with Addigy.
- Users face **device management challenges** with Addigy, especially when connecting Windows machines and needing additional MDM solutions.

#### What Are Recent G2 Reviews of Addigy?

**["Outstanding Automation, Compliance, and Best-in-Class Support"](https://www.g2.com/survey_responses/addigy-review-13192867)**

**Rating:** 5.0/5.0 stars

_— Brent P._

[Read full review](https://www.g2.com/survey_responses/addigy-review-13192867)

**["Stable and powerful. Their’s does what Brand J does for less"](https://www.g2.com/survey_responses/addigy-review-8980562)**

**Rating:** 4.5/5.0 stars

_— Vincent H._

[Read full review](https://www.g2.com/survey_responses/addigy-review-8980562)

#### What Are G2 Users Discussing About Addigy?

- [What is Addigy used for?](https://www.g2.com/discussions/what-is-addigy-used-for)

### [Surfly](https://www.g2.com/products/surfly/reviews)

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

**Average Rating:** 4.8/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Surfly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Surfly?

- **Seller:** [Surfly](https://www.g2.com/sellers/surfly)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, Netherlands
- **Twitter:** @Surfly  
903 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4f435ac4c77a5608276bd97bb0ac862ad52153439d74a871056189fe7c4032a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1943587%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 44% Small, 34% Medium

#### What Are Recent G2 Reviews of Surfly?

**["The best and easiest co-browsing tool I've found"](https://www.g2.com/survey_responses/surfly-review-10042079)**

**Rating:** 5.0/5.0 stars

_— Dave K._

[Read full review](https://www.g2.com/survey_responses/surfly-review-10042079)

**["The best onboarding experience"](https://www.g2.com/survey_responses/surfly-review-9902090)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/surfly-review-9902090)

#### What Are G2 Users Discussing About Surfly?

- [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions)
- [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote

### [Atlassian Enterprise Support](https://www.g2.com/products/atlassian-enterprise-support/reviews)

Keep your systems running smoothly with access to highly-trained support teams and quick response times

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Atlassian Enterprise Support?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Atlassian Enterprise Support?

- **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian)
- **Year Founded:** 2002
- **HQ Location:** Sydney and San Francisco
- **Twitter:** @Atlassian  
106,496 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website)  
21,081 employees on LinkedIn®
- **Ownership:** NASDAQ:TEAM

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 47% Medium, 32% Small

#### What Are Recent G2 Reviews of Atlassian Enterprise Support?

**["Brilliant task management tool!!"](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8698426)**

**Rating:** 5.0/5.0 stars

_— Ayona P._

[Read full review](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8698426)

**["Best Project management platform"](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8163781)**

**Rating:** 5.0/5.0 stars

_— Akash N._

[Read full review](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8163781)

#### What Are G2 Users Discussing About Atlassian Enterprise Support?

- [What is Confluence enterprise?](https://www.g2.com/discussions/what-is-confluence-enterprise)
- [What services does Atlassian offer?](https://www.g2.com/discussions/atlassian-enterprise-support-what-services-does-atlassian-offer)
- [What is Enterprise Support?](https://www.g2.com/discussions/what-is-enterprise-support)
- [What are the main features of Atlassian Jira?](https://www.g2.com/discussions/what-are-the-main-features-of-atlassian-jira)

### [RealVNC](https://www.g2.com/products/realvnc/reviews)

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

**Average Rating:** 4.7/5.0

**Total Reviews:** 417

#### How Do G2 Users Rate RealVNC?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RealVNC?

- **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc)
- **Year Founded:** 2002
- **HQ Location:** Cambridge, United Kingdom
- **Twitter:** @RealVNC  
2,207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2a51a3a0e22abc4427a3be851fdcb220a70718a77311e5c187180b7dec47272&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1432337%2F&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 56% Small, 32% Medium

#### What Do G2 Reviewers Say About RealVNC?

_AI-generated summary from verified user reviews_

##### Pros

- Users find RealVNC **easy to use** , appreciating its seamless connectivity and efficient remote support features.
- Users value the **reliability** of RealVNC, ensuring stable connections and efficient remote support across devices.
- Users appreciate the **cross-platform compatibility** of RealVNC, ensuring seamless remote support across various operating systems.
- Users appreciate the **cross-platform support** of RealVNC, ensuring seamless connectivity across various operating systems.
- Users value the **easy setup** process of RealVNC, enabling quick connections across devices without hassle.

##### Cons

- Users experience **admin access issues** , with slow support and connectivity problems, particularly with satellite connections like Starlink.
- Users report **billing issues** with RealVNC, highlighting poor support and unresponsiveness during recent troubleshooting attempts.
- Users often experience **connection issues** with RealVNC, including outages and difficulties with satellite connections like Starlink.
- Users criticize the **inadequate reporting** and lack of support from RealVNC, feeling abandoned after updates.
- Users are disappointed by the **limited free options** of RealVNC, as the retirement of the Home plan impacts casual use.

#### What Are Recent G2 Reviews of RealVNC?

**["Efficient, Resource-Light Remote Support Tool"](https://www.g2.com/survey_responses/realvnc-review-211136)**

**Rating:** 5.0/5.0 stars

_— Brad C._

[Read full review](https://www.g2.com/survey_responses/realvnc-review-211136)

**["Completely Reliable for Remote Support with Great Session Recording and File Transfer Features"](https://www.g2.com/survey_responses/realvnc-review-12970424)**

**Rating:** 5.0/5.0 stars

_— Vivek K._

[Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424)

#### What Are G2 Users Discussing About RealVNC?

- [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for)
- [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access)
- [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work)
- [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments
- [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment

### [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews)

LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate LogMeIn Rescue?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind LogMeIn Rescue?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
993 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 38% Medium, 34% Small

#### What Do G2 Reviewers Say About LogMeIn Rescue?

_AI-generated summary from verified user reviews_

##### Pros

- Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording.
- Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient.
- Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting.
- Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere.
- Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access.

##### Cons

- Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options.
- Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options.
- Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors.
- Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals.
- Users often face **application crashes and poor support** , complicating account management across multiple platforms.

#### What Are Recent G2 Reviews of LogMeIn Rescue?

**["Effortless Remote Support with Stellar Security"](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)**

**Rating:** 4.5/5.0 stars

_— Reena S._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)

**["Easy to Use with Seamless Connection and Great Screen Sharing Features"](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)**

**Rating:** 5.0/5.0 stars

_— MOBOLAJI O._

[Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)

#### What Are G2 Users Discussing About LogMeIn Rescue?

- [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for)

### [N-able Take Control](https://www.g2.com/products/n-able-take-control/reviews)

N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required.

**Average Rating:** 4.5/5.0

**Total Reviews:** 138

#### How Do G2 Users Rate N-able Take Control?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind N-able Take Control?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 71% Small, 23% Medium

#### What Do G2 Reviewers Say About N-able Take Control?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able Take Control, facilitating quick and seamless remote assistance for clients.
- Users appreciate the **easy setup** of N-able Take Control, allowing for quick remote assistance without hassle.
- Users appreciate the **efficient remote access** of N-able Take Control, enabling seamless troubleshooting without interrupting target device work.
- Users value the **easy endpoint addition** for efficient remote assistance, enhancing the support experience with N-able Take Control.
- Users value the **central dashboard** of N-able Take Control, enhancing ease of use for managing customers effectively.

##### Cons

- Users find the **implementation process overly complex** , making installation challenging and frustrating for many.
- Users report **severe mobile app issues** , including bugs and poor support, detracting from their overall experience.
- Users find the **installation process complex** , facing multiple prompts and difficulties with software removal post-session.
- Users experience **delay issues** with N-able Take Control, especially when handling large files or high-resolution displays.
- Users find the product to be **expensive for its ineffective support and poor usability** , leading to frustration and dissatisfaction.

#### What Are Recent G2 Reviews of N-able Take Control?

**["Take Control - Great Remote Tool"](https://www.g2.com/survey_responses/n-able-take-control-review-11461051)**

**Rating:** 5.0/5.0 stars

_— Paul B._

[Read full review](https://www.g2.com/survey_responses/n-able-take-control-review-11461051)

**["Great remote assistance package to pair with RMM"](https://www.g2.com/survey_responses/n-able-take-control-review-11755906)**

**Rating:** 4.5/5.0 stars

_— Kevin Y._

[Read full review](https://www.g2.com/survey_responses/n-able-take-control-review-11755906)

#### What Are G2 Users Discussing About N-able Take Control?

- [What is N-able Take Control used for?](https://www.g2.com/discussions/what-is-n-able-take-control-used-for)

### [Iperius Remote](https://www.g2.com/products/iperius-remote/reviews)

Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Manage all your tasks remotely from a centralized panel Once you get in your own account, you’ll be able to see a list of all connected computers and therefore obtain an immediately accessible list of customers to whom you can provide support and managing tasks remotely. Check your Detailed Session Reports The Pro versions allow you to quickly view all the statistics relating to remote connections made. These statistics can be grouped by group, computer or operator, and filtered by specific dates. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards and Two-Factor Authentication. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS. Iperius Remote is a multi-platform software, you can use it on Mac, Windows, Linux but also on Android and iOS.

**Average Rating:** 4.5/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate Iperius Remote?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Iperius Remote?

- **Seller:** [Enter](https://www.g2.com/sellers/enter)
- **HQ Location:** Grottammare, AP
- **Twitter:** @enter  
2,965 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a6de8723d2872d4c4c16204b0ff99f61cad1c7f29a39ffa88d7b182c673edfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenter-srl%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 85% Small, 15% Medium

#### What Do G2 Reviewers Say About Iperius Remote?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **automation features** of Iperius Remote, enabling efficient and reliable unattended access for seamless service management.
- Users appreciate the **super fast connection speed** of Iperius Remote, enhancing service reliability and support efficiency.
- Users appreciate the **superb connectivity** of Iperius Remote, enabling easy and fast access for seamless service management.
- Users commend the **ease of use** of Iperius Remote, finding it intuitive and quick for effective remote access.
- Users love the **easy access** of Iperius Remote, enabling quick service restarts and seamless troubleshooting for colleagues.

##### Cons

- Users find Iperius Remote has **audio issues** that detract from its effectiveness in video conferencing situations.
- Users find Iperius Remote has **limited video conferencing capabilities** , impacting its effectiveness during collaborative sessions.
- Users find **poor video quality** in Iperius Remote affects the overall experience, especially during video conferencing.

#### What Are Recent G2 Reviews of Iperius Remote?

**["Secure and Efficient Remote Desktop Solution"](https://www.g2.com/survey_responses/iperius-remote-review-8220178)**

**Rating:** 4.5/5.0 stars

_— Shubham K._

[Read full review](https://www.g2.com/survey_responses/iperius-remote-review-8220178)

**["Like a Ferrari: simple, intuitive, powerful, italian"](https://www.g2.com/survey_responses/iperius-remote-review-7696250)**

**Rating:** 5.0/5.0 stars

_— Franco F._

[Read full review](https://www.g2.com/survey_responses/iperius-remote-review-7696250)

#### What Are G2 Users Discussing About Iperius Remote?

- [What is Remote Desktop features?](https://www.g2.com/discussions/iperius-remote-what-is-remote-desktop-features) - 1 comment, 1 upvote
- [Is Iperius remote safe?](https://www.g2.com/discussions/is-iperius-remote-safe) - 1 comment, 1 upvote
- [What are the features of remote access?](https://www.g2.com/discussions/iperius-remote-what-are-the-features-of-remote-access) - 1 comment, 1 upvote
- [What is Iperius remote?](https://www.g2.com/discussions/what-is-iperius-remote) - 1 comment, 1 upvote

### [SightCall](https://www.g2.com/products/sightcall/reviews)

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate SightCall?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SightCall?

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall  
1,329 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8537b1c1bb8635d54b31154119283fb492195bcf0613cc9d2154e6814b782153&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsightcall%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 52% Small, 43% Medium

#### What Are Recent G2 Reviews of SightCall?

**["SightCall is the Best leading Product"](https://www.g2.com/survey_responses/sightcall-review-8684217)**

**Rating:** 5.0/5.0 stars

_— Vaishnavi M._

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8684217)

**["Best Tool For Technical Assistance"](https://www.g2.com/survey_responses/sightcall-review-8668288)**

**Rating:** 5.0/5.0 stars

_— Alpesh C._

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8668288)

### [HelpWire](https://www.g2.com/products/helpwire/reviews)

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

**Average Rating:** 4.8/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate HelpWire?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 9.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HelpWire?

- **Seller:** [Electronic Team](https://www.g2.com/sellers/electronic-team)
- **Year Founded:** 2018
- **HQ Location:** 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA
- **Twitter:** @inc\_electronic  
268 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6b57dc07dd01a9f3aef63ea8541c7455f7578098801552db19b234450832fe4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felectronic-team-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 20% Medium

#### What Do G2 Reviewers Say About HelpWire?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend HelpWire for its **reliable connection** , ensuring seamless performance without frustrating interruptions.
- Users find HelpWire's **simplicity** refreshing, appreciating its easy setup and reliable performance without interruptions.
- Users are impressed by the **stable and reliable connection speeds** of HelpWire, enhancing their remote assistance experience.
- Users value the **cross-platform compatibility** of HelpWire, making it perfect for diverse operating systems in their enterprises.
- Users value the **cross-platform support** of HelpWire, enhancing collaboration between Mac and Windows environments.

##### Cons

- Users occasionally face **connection issues** , but appreciate the product's current free access despite these challenges.
- Users find the **client connection setup challenging** , suggesting a better UI for managing connections would be beneficial.
- Users find the **steep learning curve** for HelpWire's client challenging, wishing for a more user-friendly interface.

#### What Are Recent G2 Reviews of HelpWire?

**["A Reliable Alternative to TeamViewer"](https://www.g2.com/survey_responses/helpwire-review-11439425)**

**Rating:** 4.0/5.0 stars

_— Muhammad Ammar Z._

[Read full review](https://www.g2.com/survey_responses/helpwire-review-11439425)

**["Fabulous - FREE - Option to Support My Clients"](https://www.g2.com/survey_responses/helpwire-review-11451142)**

**Rating:** 4.5/5.0 stars

_— Mark V._

[Read full review](https://www.g2.com/survey_responses/helpwire-review-11451142)

#### What Are G2 Users Discussing About HelpWire?

- [What is HelpWire used for?](https://www.g2.com/discussions/what-is-helpwire-used-for)

### [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews)

Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations.

**Average Rating:** 4.3/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Matrix42 FastViewer?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Matrix42 FastViewer?

- **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42)
- **Year Founded:** 1992
- **HQ Location:** Frankfurt, Germany
- **Twitter:** @Matrix42\_global  
1,097 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2d8bfc59bf29bc475111b57746fa1c7e11ac1ca9953a3e595c79254b844bf450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F45631&secure%5Burl_type%5D=linkedin_company_website)  
626 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Matrix42 FastViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface.
- Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly.
- Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support.
- Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings.
- Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency.

##### Cons

- Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users.
- Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs.
- Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience.
- Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer.
- Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency.

#### What Are Recent G2 Reviews of Matrix42 FastViewer?

**["fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration"](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)**

**Rating:** 4.5/5.0 stars

_— Singh R._

[Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)

**["Better One For Online Meeting & Webinar"](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)**

**Rating:** 4.0/5.0 stars

_— Sahaya S._

[Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)

#### What Are G2 Users Discussing About Matrix42 FastViewer?

- [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote

### [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews)

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

**Average Rating:** 4.2/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Cisco Webex Support?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 9.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cisco Webex Support?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®
- **Ownership:** NASDAQ:CSCO

#### Who Uses This Product?

- **Company Size:** 47% Large, 33% Small

#### What Do G2 Reviewers Say About Cisco Webex Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Cisco Webex Support, highlighting its functionality and compatibility as key strengths.
- Users love the **intuitive interface** of Cisco Webex Support, making it easy to use and highly functional.
- Users find the **mobile compatibility** of Cisco Webex Support enhances their experience, making it easy to use on-the-go.
- Users value the **remote control access permissions** of Cisco Webex Support, appreciating its ease of use as a trusted tool.
- Users value the **ease of use** and reliability of Cisco Webex Support as a longstanding remote support tool.

##### Cons

- Users often face **performance issues** with slow response times and challenges in sharing control with others.
- Users face occasional **remote access issues** with Webex Support, as performance can be slow and sharing control is difficult.
- Users experience occasional **remote control issues** , facing slowness and difficulty in sharing control with others.
- Users experience **slow performance** and occasional difficulties in sharing control to other users during sessions.

#### What Are Recent G2 Reviews of Cisco Webex Support?

**["Cisco WebEx is the best of Remote Support Tool in the Industry"](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812)**

**Rating:** 4.5/5.0 stars

_— Shreeram R._

[Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812)

**["One of the most likely app for supports."](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554)**

**Rating:** 5.0/5.0 stars

_— Alberto B._

[Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554)

#### What Are G2 Users Discussing About Cisco Webex Support?

- [How do I use Webex support?](https://www.g2.com/discussions/how-do-i-use-webex-support)
- [What software do I need for Webex?](https://www.g2.com/discussions/what-software-do-i-need-for-webex)
- [What is Webex Support Center?](https://www.g2.com/discussions/what-is-webex-support-center)

### [ScreenMeet](https://www.g2.com/products/screenmeet/reviews)

Increase First Contact Resolution by 35% and solve issues in minutes not days with ScreenMeet. Our cloud-native enterprise collaboration platform provides Easy Enterprise ROI. Screen share, video chat and remote desktop all now web-based, embedded within your existing CRM/ITSM platform and globally available over AWS for a quick ROI. Create magical experiences between agents, customers and employees. Replace your legacy remote support systems with ScreenMeet, to experience up to a 50% decrease in OpEx, full ROI in in just months, a 35% increase in first contact resolution, and significantly improved customer and employee satisfaction.

**Average Rating:** 4.4/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate ScreenMeet?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 10.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ScreenMeet?

- **Seller:** [Screenmeet](https://www.g2.com/sellers/screenmeet-addb9e48-2fb4-4b91-9c59-2581b13cd7af)
- **Company Website:** www.screenmeet.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @screenmeet  
236 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5e4a83e4e886db16fc63813ca926269eeaa5f00a04d53767c0bec1367c6540&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6630925%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Small, 30% Large

#### What Are Recent G2 Reviews of ScreenMeet?

**["ScreenMeet is the future of remote assistance"](https://www.g2.com/survey_responses/screenmeet-review-7972153)**

**Rating:** 5.0/5.0 stars

_— Luis G._

[Read full review](https://www.g2.com/survey_responses/screenmeet-review-7972153)

**["Seamless ServiceNow Integration for End Users and Technicians"](https://www.g2.com/survey_responses/screenmeet-review-12596390)**

**Rating:** 4.5/5.0 stars

_— Joshua K._

[Read full review](https://www.g2.com/survey_responses/screenmeet-review-12596390)

#### What Are G2 Users Discussing About ScreenMeet?

- [What is ScreenMeet Support used for?](https://www.g2.com/discussions/what-is-screenmeet-support-used-for) - 1 comment

### [XMReality](https://www.g2.com/products/xmreality/reviews)

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate XMReality?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind XMReality?

- **Seller:** [XMReality](https://www.g2.com/sellers/xmreality)
- **Year Founded:** 2007
- **HQ Location:** Linkoping, Sweden
- **Twitter:** @XMReality  
551 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6eaa1b5ccd36bec5b44fb47e14765356edbc3c0ead2937f902f2c9d426e25dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxmreality%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®
- **Ownership:** STO: XMR

#### Who Uses This Product?

- **Company Size:** 39% Small, 37% Large

#### What Are Recent G2 Reviews of XMReality?

**["Review for XM - easy to use and so helpful for tech support"](https://www.g2.com/survey_responses/xmreality-review-6586919)**

**Rating:** 5.0/5.0 stars

_— Erich R._

[Read full review](https://www.g2.com/survey_responses/xmreality-review-6586919)

**["XMReality - An innovative new tool that offers a great experience for both customer and user"](https://www.g2.com/survey_responses/xmreality-review-8830609)**

**Rating:** 5.0/5.0 stars

_— Oliwer S._

[Read full review](https://www.g2.com/survey_responses/xmreality-review-8830609)

#### What Are G2 Users Discussing About XMReality?

- [What is XMReality used for?](https://www.g2.com/discussions/what-is-xmreality-used-for)

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