# Best Remote Support Software for Small Business - Page 2

## How Many Remote Support Software Products Does G2 Track?

**Total Products under this Category:** 98

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ManageEngine Zoho Assist - Remote Support and Screen Sharing (+2.72%) - Among all products in this category, ManageEngine Zoho Assist - Remote Support and Screen Sharing recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Remote Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 27,200+ Authentic Reviews
- 98+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Support Software
 ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=25671&focus%5B%5D=15890&focus%5B%5D=2397&focus%5B%5D=16222&focus%5B%5D=70792&focus%5B%5D=68034&focus%5B%5D=32593&focus%5B%5D=135204)

Highlighted products: NinjaOne, Zoho Assist, TeamViewer, Atera, Action1, Datto RMM, Splashtop Remote Support, and AirDroid Business.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=teamviewer&focus%5B%5D=atera&focus%5B%5D=action1&focus%5B%5D=datto-rmm&focus%5B%5D=splashtop-inc-splashtop-remote-support&focus%5B%5D=airdroid-business&segment=small-business)

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-08-04T10%3A38%3A10Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=717eb48457d0daeb8cf3b2a1f576d36477027537ff8e3ef870f7c1be3daf2cf6&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate BeyondTrust Remote Support?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind BeyondTrust Remote Support?

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust  
14,335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53d6389432c932982dffb9b3e388e8999c17b298461d6046c255530ea1f88be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294396%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,707 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 46% Large, 36% Medium

#### What Do G2 Reviewers Say About BeyondTrust Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient.
- Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively.
- Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity.
- Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions.
- Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions.

##### Cons

- Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value.
- Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets.
- Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively.
- Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust.
- Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates.

#### What Are Recent G2 Reviews of BeyondTrust Remote Support?

**["Robust Security and Seamless Cross-Platform Remote Support"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)**

**Rating:** 4.5/5.0 stars

_— Alejandro A._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)

**["Reliable secure access without the VPN headache"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)**

**Rating:** 4.5/5.0 stars

_— Carlos M._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)

#### What Are G2 Users Discussing About BeyondTrust Remote Support?

- [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments
- [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support)
- [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software)
- [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support)
- [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment

### [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews)

Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk.

**Average Rating:** 4.4/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate ManageEngine Remote Access Plus?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ManageEngine Remote Access Plus?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About ManageEngine Remote Access Plus?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation of tasks** in ManageEngine Remote Access Plus, ensuring seamless background operations without disruptions.
- Users appreciate the **affordability** of ManageEngine Remote Access Plus, valuing its cost-effective nature and ease of setup.
- Users praise the **easy deployment** of ManageEngine Remote Access Plus, appreciating its seamless setup and on-premise support.
- Users value the **ease of use** of ManageEngine Remote Access Plus, appreciating its straightforward setup and seamless background processes.
- Users appreciate the **easy integrations** with Active Directory, simplifying deployment and enhancing overall management efficiency.

##### Cons

- Users experience **slow performance** , dealing with lag, high bandwidth usage, and complicated basic tasks during remote connections.
- Users face **automation issues** , citing slow performance and the need for quicker host identification during setup.
- Users find the **complexity of basic tasks** in ManageEngine Remote Access Plus frustrating and detrimental to performance.
- Users note the **feature limitations** of ManageEngine Remote Access Plus, feeling it complicates simple tasks and consumes resources.
- Users find the **mobile app lacking functionality** , facing issues with bandwidth usage and complicated basic tasks.

#### What Are Recent G2 Reviews of ManageEngine Remote Access Plus?

**["Implementation and Use Case"](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)**

**Rating:** 5.0/5.0 stars

_— Brian M._

[Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)

**["Reliable, Always-On Remote Access for Fast Troubleshooting"](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)**

**Rating:** 4.0/5.0 stars

_— Manivasagam M._

[Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)

#### What Are G2 Users Discussing About ManageEngine Remote Access Plus?

- [What is ManageEngine Remote Access Plus used for?](https://www.g2.com/discussions/what-is-manageengine-remote-access-plus-used-for)

### [RemotePC](https://www.g2.com/products/remotepc/reviews)

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises

**Average Rating:** 4.7/5.0

**Total Reviews:** 663

#### How Do G2 Users Rate RemotePC?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RemotePC?

- **Seller:** [IDrive](https://www.g2.com/sellers/idrive)
- **Year Founded:** 2007
- **HQ Location:** Calabasas, CA
- **Twitter:** @IDriveBackup  
17,846 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b55dc1c7e6073ed1925a8b3200d25a9ce81141631f72e583c613d501557f75ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1498880%2F&secure%5Burl_type%5D=linkedin_company_website)  
134 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Accounting, Information Technology and Services
- **Company Size:** 84% Small, 7% Medium

#### What Do G2 Reviewers Say About RemotePC?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of setup** of RemotePC, enjoying seamless access and hassle-free remote work solutions.
- Users love the **easy setup** of RemotePC, enabling quick remote access and hassle-free user management.
- Users praise RemotePC for its **easy access** , providing fast and intuitive remote connectivity from any device.
- Users appreciate **RemotePC's affordability** , finding it ideal for non-technical users and small businesses seeking cost-effective solutions.
- Users value the **seamless remote access** capabilities of RemotePC, enabling hassle-free work-from-home experiences.

##### Cons

- Users experience **slow performance** with RemotePC, including lag and syncing issues affecting real-time interactions.
- Users experience **remote access issues** , including disconnections and login problems in certain regions like China.
- Users experience **fuzzy screen resolution** with RemotePC, which can disrupt real-time interactions and control during use.
- Users occasionally experience **connection issues** that result in disconnections and lag during remote sessions.
- Users report **delay issues** with RemotePC, experiencing lag that disrupts real-time interactions and performance consistency.

#### What Are Recent G2 Reviews of RemotePC?

**["RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price"](https://www.g2.com/survey_responses/remotepc-review-12935492)**

**Rating:** 4.0/5.0 stars

_— Lofty Community Media I._

[Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492)

**["Great Value and Lightning-Fast Support"](https://www.g2.com/survey_responses/remotepc-review-13102776)**

**Rating:** 5.0/5.0 stars

_— Brett N._

[Read full review](https://www.g2.com/survey_responses/remotepc-review-13102776)

#### What Are G2 Users Discussing About RemotePC?

- [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for)
- [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments
- [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments
- [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments
- [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments

### [SuperOps](https://www.g2.com/products/superops/reviews)

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

**Average Rating:** 4.4/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate SuperOps?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.3/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SuperOps?

- **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc)
- **Company Website:** superops.com
- **Year Founded:** 2020
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About SuperOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface.
- Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time.
- Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly.
- Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency.
- Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively.

##### Cons

- Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery.
- Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement.
- Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options.
- Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files.
- Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality.

#### What Are Recent G2 Reviews of SuperOps?

**["Modern, Fast-Evolving RMM with a Great UI and Strong Integrations"](https://www.g2.com/survey_responses/superops-review-12985082)**

**Rating:** 4.5/5.0 stars

_— Kevin J. W._

[Read full review](https://www.g2.com/survey_responses/superops-review-12985082)

**["All-in-One RMM + Ticketing That Powers Remote-First Automation"](https://www.g2.com/survey_responses/superops-review-12986642)**

**Rating:** 5.0/5.0 stars

_— Nick M._

[Read full review](https://www.g2.com/survey_responses/superops-review-12986642)

### [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews)

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

**Average Rating:** 4.7/5.0

**Total Reviews:** 195

#### How Do G2 Users Rate Devolutions Remote Desktop Manager?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Devolutions Remote Desktop Manager?

- **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions)
- **Year Founded:** 2010
- **HQ Location:** Lavaltrie, Quebec
- **Twitter:** @DevolutionsInc  
1,249 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f34a7b9637534edd603ca7fc23692b1d1b653b54a2edac5442786d98b34856b2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1533251%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Small, 41% Medium

#### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **mobile compatibility** of RDM, enabling seamless access to remote management anytime, anywhere.
- Users value the **seamless password management** in RDM, allowing effortless access to credentials from anywhere.
- Users appreciate the **remote access capabilities** of Devolutions Remote Desktop Manager, enabling secure and efficient connection management.
- Users appreciate the **cross-platform support** of RDM, allowing seamless access across all devices and operating systems.
- Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction.

##### Cons

- Users experience frustratingly **slow loading times** when starting Devolutions Remote Desktop Manager for the first time.
- Users face **integration difficulties** with Devolutions Remote Desktop Manager, requiring significant time to learn and utilize effectively.
- Users find the **learning curve steep** due to many functions and a lack of inline help or instructions.
- Users feel that **pricing issues** hinder access to Devolutions Remote Desktop Manager's solutions, calling for more flexibility.
- Users often find the **slow performance** of Devolutions Remote Desktop Manager frustrating, especially during initial loading times.

#### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

**["Centralized Access, Effortless Server Management"](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)**

**Rating:** 5.0/5.0 stars

_— Brad M._

[Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)

**["Must have tool"](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)**

**Rating:** 5.0/5.0 stars

_— Francois F._

[Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)

#### What Are G2 Users Discussing About Devolutions Remote Desktop Manager?

- [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for)
- [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections)
- [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment
- [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments
- [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe)

### [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews)

PDQ Connect is an agent-based endpoint management solution for Windows and macOS, designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments without requiring a VPN. Core capabilities include patch management, software deployment, remote desktop access, and vulnerability management. Patch management supports both Windows updates and third-party applications. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on active risk. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. The curated package library includes 500+ applications and scripts, sourced directly from publishers, virus-scanned, and typically updated within hours of a new release. Custom multistep packages are supported for proprietary or specialized software. Device groups and inventory provide dynamic and static targeting based on device state, installed software, and custom scan data. Native deployment logging captures failure detail without requiring custom scripts. Remote desktop access supports sessions whether or not an end user is logged in. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. PDQ Connect is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required. Founded in 2001, PDQ was built by sysadmins, for sysadmins. Backed by a support team with a 95% customer satisfaction score over the past year. Trusted by 30,000+ IT professionals worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 418

#### How Do G2 Users Rate PDQ Connect?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PDQ Connect?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
366 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 55% Medium, 15% Large

#### What Do G2 Reviewers Say About PDQ Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of PDQ Connect, highlighting its simple setup and efficient management capabilities.
- Users appreciate the **easy software deployment** of PDQ Connect, enabling efficient management of multiple devices seamlessly.
- Users value the **easy deployment** capabilities of PDQ Connect, enabling efficient software management across diverse environments.
- Users commend the **easy setup** of PDQ Connect, facilitating swift and efficient deployment for offline support.
- Users value the **remote access capabilities** of PDQ Connect, enhancing support and management for off-site employees.

##### Cons

- Users note the **missing features** in PDQ Connect hinder flexibility and efficiency in administrative tasks.
- Users seek significant **improvements** in PDQ Connect, including better patch management and enhanced user notifications.
- Users note the **limited features** of PDQ Connect, particularly missing functionalities compared to its on-premises counterpart.
- Users report **remote access issues** primarily due to poor internet connectivity impacting support capabilities and efficiency.
- Users often face **deployment issues** with PDQ Connect, including difficulty distinguishing long device names and creating packages.

#### What Are Recent G2 Reviews of PDQ Connect?

**["Straightforward, Fast Remote Support That Makes IT Work Easier"](https://www.g2.com/survey_responses/pdq-connect-review-13079062)**

**Rating:** 5.0/5.0 stars

_— Abdul Barik G._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-13079062)

**["Quick Setup, Intuitive Interface, and Fast Deployments with PDQ Connect"](https://www.g2.com/survey_responses/pdq-connect-review-12890173)**

**Rating:** 4.5/5.0 stars

_— Jeff M._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-12890173)

### [SureMDM by 42Gears](https://www.g2.com/products/suremdm-by-42gears/reviews)

SureMDM is an intuitive and powerful Unified Endpoint Management (UEM) solution that supports Android, iOS/iPadOS, Windows, Linux, macOS, Wear OS, Chrome OS, VR, and IoT platforms. It also enables management of rugged handhelds and mobile computing devices from various OEMs, along with Peripheral or Things Management capabilities through plugins. In addition, SureMDM has built in Mobile Threat Defense to protect Android devices from cyberthreats, Zero Trust Network Access through SureAccess, and Identity and Access Management via SureIdP.

**Average Rating:** 4.8/5.0

**Total Reviews:** 96

#### How Do G2 Users Rate SureMDM by 42Gears?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SureMDM by 42Gears?

- **Seller:** [42Gears Mobility Systems](https://www.g2.com/sellers/42gears-mobility-systems)
- **Year Founded:** 2009
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @42gears  
4,934 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32e428e4873e4a30aa8adbad9eaf760a4ef717155b970957eda4265928fad377&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F42gears&secure%5Burl_type%5D=linkedin_company_website)  
574 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 48% Medium, 33% Large

#### What Do G2 Reviewers Say About SureMDM by 42Gears?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SureMDM by 42Gears to be **easy to use** , enabling quick implementation and effective mobile device management.
- Users commend the **exceptional customer support** of SureMDM, praising its speed, knowledge, and efficiency.
- Users value the **remote device management** of SureMDM, praising its simplicity and efficiency in daily operations.
- Users commend the **robust features** of SureMDM, enhancing their experience with excellent support and easy setup.
- Users appreciate the **ease of remote device management** with SureMDM, praising its intuitive interface for hassle-free monitoring.

##### Cons

- Users find the **device enrollment process cumbersome** , often facing complications that delay setup and access.
- Users feel that **profile and policy management is inflexible** , complicating scalability and creating unnecessary duplication.
- Users find the **poor UI** challenging and feel it hinders the experience for new users.
- Users experience **slow performance** with SureMDM, facing lag and delays in console operation and remote sessions.
- Users find the **learning curve steep** , with initial complexity and a need for better support and examples.

#### What Are Recent G2 Reviews of SureMDM by 42Gears?

**["Managing 206 locations was chaos before this - SureMDM changed how our whole IT operation woks"](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616)**

**Rating:** 5.0/5.0 stars

_— Shibu K._

[Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12952616)

**["SureMDM: The MDM Solution That Keeps Your Endpoints in Check"](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592)**

**Rating:** 5.0/5.0 stars

_— Ansh B._

[Read full review](https://www.g2.com/survey_responses/suremdm-by-42gears-review-12963592)

#### What Are G2 Users Discussing About SureMDM by 42Gears?

- [What is Android for enterprise?](https://www.g2.com/discussions/suremdm-what-is-android-for-enterprise) - 1 comment
- [What is Android for enterprise?](https://www.g2.com/discussions/what-is-android-for-enterprise)
- [What are device management apps?](https://www.g2.com/discussions/what-are-device-management-apps) - 1 comment
- [What is SureMDM Nix used for?](https://www.g2.com/discussions/what-is-suremdm-nix-used-for) - 2 comments, 1 upvote
- [What is a common feature of MDM software?](https://www.g2.com/discussions/what-is-a-common-feature-of-mdm-software) - 1 comment

### [SetMe](https://www.g2.com/products/setme/reviews)

Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup.

**Average Rating:** 4.7/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate SetMe?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Multi-Platform Support:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SetMe?

- **Seller:** [Techinline](https://www.g2.com/sellers/techinline)
- **Company Website:** www.techinline.com
- **Year Founded:** 2007
- **HQ Location:** Toronto
- **Twitter:** @techinline  
730 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1151118958d502c5451619542b164f0a473fe51d74185ab819e0620d1bd6638d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3743785%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 79% Small, 18% Medium

#### What Do G2 Reviewers Say About SetMe?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of SetMe, highlighting its simple setup and efficient remote support capabilities.
- Users love the **fast connection speed** of SetMe, enabling seamless remote access and efficient support across devices.
- Users love the **easy access** features of SetMe, enabling seamless remote support across multiple platforms.
- Users praise the **easy setup** of SetMe, enabling quick connections and seamless remote support for both PCs and Macs.
- Users highlight the **effortless file transfer** capability of SetMe, making remote support seamless and efficient.

##### Cons

- Users experience **remote access issues** with crashes on AMD drivers, impacting efficiency and connection reliability.
- Users report frequent **update issues** that hinder fast remote access, especially during busy periods with clients.
- Users face **limited compatibility** issues, particularly with iOS, Chromebook, and Linux support, hindering connectivity and functionality.
- Users experience **remote control issues** with SetMe, particularly with screen sharing, updates, and user notifications.
- Users experience **session issues** with SetMe, particularly related to delays and multiple launches during remote assistance.

#### What Are Recent G2 Reviews of SetMe?

**["Makes Remote Support Easier"](https://www.g2.com/survey_responses/setme-review-13112376)**

**Rating:** 5.0/5.0 stars

_— Erik H._

[Read full review](https://www.g2.com/survey_responses/setme-review-13112376)

**["Reasonable price without compromising features or performance"](https://www.g2.com/survey_responses/setme-review-13179771)**

**Rating:** 4.5/5.0 stars

_— Gerry C._

[Read full review](https://www.g2.com/survey_responses/setme-review-13179771)

### [Pulseway](https://www.g2.com/products/pulseway/reviews)

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

**Average Rating:** 4.6/5.0

**Total Reviews:** 120

#### How Do G2 Users Rate Pulseway?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Pulseway?

- **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design)
- **Year Founded:** 2011
- **HQ Location:** Dublin, Ireland
- **Twitter:** @pulsewayapp  
6,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13461eda98452f19db968c93270151f7e273ce2a1fb4a8c11bd2f26c9027a97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1987200%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 51% Small, 43% Medium

#### What Do G2 Reviewers Say About Pulseway?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Pulseway, making it simple to implement and enhancing customer support experiences.
- Users appreciate the **easy setup** of Pulseway, allowing for efficient implementation and enhanced service management.
- Users commend the **easy implementation** of Pulseway, appreciating its quick setup and supportive resources throughout the process.
- Users value the **easy integrations** of Pulseway, enhancing their workflow and simplifying infrastructure management across systems.
- Users appreciate the **easy integrations** with other software, enhancing their overall experience with Pulseway.

##### Cons

- Users note the **limited features** of Pulseway, particularly missing Microsoft Office integration and inadequate network monitoring tools.
- Users face **limited compatibility** with Pulseway, especially regarding Microsoft Office and Linux integration challenges.
- Users find Pulseway's performance to be **slow** , particularly with ticketing and during peak hours, affecting usability.
- Users feel the pricing is **very high** compared to similar services, indicating potential for better licensing options.
- Users express frustration with **unfinished features** and constant upselling, complicating their overall Pulseway experience.

#### What Are Recent G2 Reviews of Pulseway?

**["Brilliant Mobile Control and Versatile Remote Management"](https://www.g2.com/survey_responses/pulseway-review-12750546)**

**Rating:** 4.5/5.0 stars

_— Rinalon E._

[Read full review](https://www.g2.com/survey_responses/pulseway-review-12750546)

**["Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation"](https://www.g2.com/survey_responses/pulseway-review-12795320)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320)

#### What Are G2 Users Discussing About Pulseway?

- [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based)
- [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version)
- [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment
- [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for)

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 257

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Business Analyst
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews)

ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity.

**Average Rating:** 4.2/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate ConnectWise RMM?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 7.5/10 (Category avg: 8.9/10)
- **Compliance:** 7.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ConnectWise RMM?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,388 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 26% Medium

#### What Do G2 Reviewers Say About ConnectWise RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful for monitoring and automation tasks.
- Users value the **seamless remote access** of ConnectWise RMM, enabling efficient support from any location with minimal lag.
- Users value **automation** in ConnectWise RMM, appreciating its convenience in managing tasks and enhancing security.
- Users value the **All-in-One Solution** of ConnectWise RMM for its simplicity and effective management capabilities.
- Users appreciate the **user-friendly interface** of ConnectWise RMM, enhancing visibility and efficiency in managing organizations.

##### Cons

- Users are frustrated with the **missing features** in ConnectWise RMM, hindering workflow and reporting efficiency.
- Users experience **poor customer support** , often facing delays and communication issues that hinder prompt issue resolution.
- Users find **feature issues** in ConnectWise RMM, leading to complexity and underutilization for smaller businesses.
- Users face significant **integration issues** with ConnectWise RMM, impacting functionality and causing connectivity problems.
- Users find ConnectWise RMM to be **expensive** due to charges per device and per technician, seeking more affordable options.

#### What Are Recent G2 Reviews of ConnectWise RMM?

**["Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool."](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)**

**Rating:** 5.0/5.0 stars

_— Parag R._

[Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)

**["Access and maintain your endpoints from a web browser"](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)

#### What Are G2 Users Discussing About ConnectWise RMM?

- [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment
- [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command)
- [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm)

### [FixMe.IT](https://www.g2.com/products/fixme-it/reviews)

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 220

#### How Do G2 Users Rate FixMe.IT?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 9.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind FixMe.IT?

- **Seller:** [Techinline](https://www.g2.com/sellers/techinline)
- **Year Founded:** 2007
- **HQ Location:** Toronto
- **Twitter:** @techinline  
730 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1151118958d502c5451619542b164f0a473fe51d74185ab819e0620d1bd6638d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3743785%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 32% Medium

#### What Are Recent G2 Reviews of FixMe.IT?

**["FixMe.IT is the best for technical support internally and externally!!"](https://www.g2.com/survey_responses/fixme-it-review-8943398)**

**Rating:** 5.0/5.0 stars

_— Jessica K._

[Read full review](https://www.g2.com/survey_responses/fixme-it-review-8943398)

**["best remote access tool for windows"](https://www.g2.com/survey_responses/fixme-it-review-8075064)**

**Rating:** 4.5/5.0 stars

_— Verified User in Program Development_

[Read full review](https://www.g2.com/survey_responses/fixme-it-review-8075064)

#### What Are G2 Users Discussing About FixMe.IT?

- [What is FixMe.IT used for?](https://www.g2.com/discussions/what-is-fixme-it-used-for)

### [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

**Average Rating:** 4.0/5.0

**Total Reviews:** 313

#### How Do G2 Users Rate Kaseya VSA?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 7.4/10 (Category avg: 8.9/10)
- **Compliance:** 7.7/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Kaseya VSA?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 52% Small, 42% Medium

#### What Do G2 Reviewers Say About Kaseya VSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Kaseya VSA, appreciating the intuitive interface and efficient management tools.
- Users value the **automation capabilities** of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly.
- Users value the **intuitive interface** of Kaseya VSA, enhancing efficiency and simplifying management in one platform.
- Users appreciate the **advanced reporting and automation features** of Kaseya VSA, streamlining IT operations efficiently.
- Users find Kaseya VSA's **intuitive interface** enhances their experience, making configuration and management seamless.

##### Cons

- Users find the **missing features** in Kaseya VSA hinder its potential compared to competitors like DattoRMM.
- Users face frequent **connectivity issues** with Kaseya VSA, including slow loading and occasional website downtime.
- Users face **remote access issues** with multiple clicks required for connections, leading to a cumbersome experience.
- Users experience **slow performance** with Kaseya VSA, leading to frustration during operations and support delays.
- Users experience **connection issues** with Kaseya VSA, finding the process cumbersome and the tool unreliable at times.

#### What Are Recent G2 Reviews of Kaseya VSA?

**["Very reliable, Best set of vetted features in the industry."](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)**

**Rating:** 5.0/5.0 stars

_— Justin B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)

**["Powerful Remote Management with a Steep Learning Curve"](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)**

**Rating:** 4.5/5.0 stars

_— Harsh B._

[Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)

#### What Are G2 Users Discussing About Kaseya VSA?

- [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote
- [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote
- [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote
- [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote
- [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote

### [EV Reach](https://www.g2.com/products/ev-reach/reviews)

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

**Average Rating:** 4.5/5.0

**Total Reviews:** 428

#### How Do G2 Users Rate EV Reach?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind EV Reach?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
369 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About EV Reach?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members.
- Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management.
- Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction.
- Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly.
- Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management.

##### Cons

- Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability.
- Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages.
- Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product.
- Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency.
- Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams.

#### What Are Recent G2 Reviews of EV Reach?

**["Amazing Remote Tool"](https://www.g2.com/survey_responses/ev-reach-review-8400091)**

**Rating:** 5.0/5.0 stars

_— Camilo C._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091)

**["EV Reach is a tool in our IT EUS toolkit"](https://www.g2.com/survey_responses/ev-reach-review-9896365)**

**Rating:** 5.0/5.0 stars

_— SANJEET K._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365)

### [Help Lightning](https://www.g2.com/products/help-lightning/reviews)

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Help Lightning?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Help Lightning?

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning  
3,961 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5579096d3ae0f1c5a4ab1af7aa416a0be68696036e60448c68a2720b1788b6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10175859%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Chemicals, Information Technology and Services
- **Company Size:** 40% Medium, 37% Large

#### What Do G2 Reviewers Say About Help Lightning?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone.
- Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience.
- Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently.
- Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues.
- Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions.

##### Cons

- Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions.
- Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions.
- Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration.
- Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing.
- Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail.

#### What Are Recent G2 Reviews of Help Lightning?

**["Help Lightning: Instant Visual Support Made Easy"](https://www.g2.com/survey_responses/help-lightning-review-4670118)**

**Rating:** 4.5/5.0 stars

_— Verified User in Machinery_

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118)

**["Help Lighting the Deciding Factor"](https://www.g2.com/survey_responses/help-lightning-review-8164084)**

**Rating:** 5.0/5.0 stars

_— Angel M._

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084)

#### What Are G2 Users Discussing About Help Lightning?

- [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for)

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[Browse Remote Support Themes](/categories/remote-support/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated 

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Small Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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