# Best Remote Support Software for Medium-Sized Businesses - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Support category. In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Medium-Sized Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Remote Support Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,942 reviews) | Unattended IT support across global endpoints | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,439 reviews) | Background remote access with unified endpoint automation | "[Turning Endpoint Management Into a Competitive Advantage](https://www.g2.com/survey_responses/ninjaone-review-8769111)" | | 3 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (690 reviews) | Unattended access with Zoho suite integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 4 | [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) | 4.5/5.0 (3,891 reviews) | Cloud directory with cross-platform remote assist | "[All-in-One Access and Device Management That Saves Time](https://www.g2.com/survey_responses/jumpcloud-review-12977315)" | | 5 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,201 reviews) | Per-technician RMM with unlimited endpoint patching | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 6 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,094 reviews) | Patch-driven remote access without VPN | "[Great Platform and easy to use.](https://www.g2.com/survey_responses/action1-review-10908416)" | | 7 | [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews) | 4.9/5.0 (426 reviews) | Unattended Android fleet troubleshooting and kiosk lockdown | "[AirDroid Business Makes Remote Support, Updates, and Monitoring Effortless](https://www.g2.com/survey_responses/airdroid-business-review-13088861)" | | 8 | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5.0 (777 reviews) | MSP endpoint support with background automation | "[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)" | | 9 | [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) | 4.6/5.0 (413 reviews) | Agent-based Windows patching without VPN dependency | "[Straightforward, Fast Remote Support That Makes IT Work Easier](https://www.g2.com/survey_responses/pdq-connect-review-13079062)" | | 10 | [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5.0 (386 reviews) | Privileged remote support with compliance auditing | "[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)" | --- ## What Are the Most Common Questions About Remote Support Software? *AI-generated · Last updated: May 26, 2026* ### Which remote support platform offers the most advanced troubleshooting tools? Based on G2 reviews, [TeamViewer](https://www.g2.com/products/teamviewer/reviews) stands out for advanced troubleshooting workflows in this remote support software category. According to verified users, it is frequently used for unattended access, file transfers, remote printing, screen sharing, session recording, and cross-platform support across Windows, macOS, Linux, and mobile devices. G2 reviewers mention that teams rely on it for remote debugging, server access, software installs, and resolving issues without being physically present. Reviewers also highlight centralized management and enterprise deployment options, though some note that newer admin workflows can feel more complex and pricing can be a concern for some teams. ### What platform provides analytics on support resolution times? Based on G2 reviews, several products in remote support software include reporting or analytics that help teams understand support activity, but the feedback is mixed on depth. G2 reviewers mention that TeamViewer includes analytics, session summaries, and insights that can reduce manual documentation work for IT teams. According to verified users, NinjaOne and Atera are also used to monitor tickets, alerts, and operational workflows from centralized dashboards, which helps support teams track issues and improve response processes. However, reviewers also note that reporting depth and customization can vary by product, so buyers often focus on whether basic visibility or more tailored reporting matters most for their support environment. ### What is the most affordable remote support software for SMBs? Based on G2 reviews, affordability for SMBs usually comes down to balancing simple setup, dependable remote access, and manageable pricing rather than broad enterprise complexity. According to verified users, products like Zoho Assist, Action1, and NinjaOne are often described as budget-friendly or strong value options for smaller teams. G2 reviewers mention Zoho Assist for lower-cost unattended access and easy client support, Action1 for its free endpoint tier and strong patching plus remote access value, and NinjaOne for competitive pricing paired with endpoint management and automation. Buyers should note that reviewers also mention tradeoffs, such as lighter reporting, remote performance differences, or feature gaps depending on the product. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – often used for affordable unattended access, browser-based support, and quick troubleshooting for clients and remote teams - [Action1](https://www.g2.com/products/action1/reviews) – frequently used by smaller IT teams for patching, vulnerability management, and remote support from a single console - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – commonly chosen by SMB and MSP reviewers for centralized device management, patching, and responsive remote support workflows ### What is the top-rated remote support platform for enterprises? Based on G2 reviews, enterprise buyers often prioritize unattended access, centralized administration, broad device support, and the ability to support distributed teams at scale. G2 reviewers mention TeamViewer for global enterprise support, large-scale deployment, secure unattended access, and centralized management across many endpoints. According to verified users, NinjaOne is also used to manage remote endpoints, automate patching, and support large fleets from a single dashboard. Some reviewers additionally point to JumpCloud for organizations that need device management and remote support alongside identity and access controls. Overall, reviews suggest the best enterprise fit depends on whether the priority is deep remote support, endpoint operations, or broader device and identity management. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used by enterprise IT teams for unattended access, centralized management, and large-scale endpoint support - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – favored for centralized endpoint monitoring, patching, scripting, and remote support across distributed environments - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) – used for cross-platform device management, remote assistance, and policy enforcement for distributed workforces ### What platform integrates remote support with ticketing systems? Based on G2 reviews, several platforms combine remote support with ticketing or support workflows inside one system. According to verified users, Atera is frequently praised for bringing RMM, PSA, ticketing, patching, and remote access into a single platform, helping teams avoid switching between multiple tools. G2 reviewers also mention NinjaOne for organized ticketing and remote scripting, and Syncro for combining ticketing, asset management, remote access, and billing in one interface. Zoho Assist is highlighted by some reviewers for direct integration with Zoho Desk, making helpdesk support more efficient. Overall, reviews show that the best fit depends on whether teams want a full MSP-style workflow or tighter support desk integration. ### Which vendor offers AI-powered issue resolution recommendations? Based on G2 reviews, AI capabilities are mentioned across a handful of vendors, but the depth and use cases vary. G2 reviewers mention TeamViewer for AI-generated session summaries and analytics that help with documentation and handoffs. According to verified users, NinjaOne includes AI-assisted patching and issue identification before applying updates, while Atera reviewers reference AI agents and copilots that help reduce repetitive help desk work. Some reviewers also mention integrated AI in products like Zoho Assist and TeamViewer for issue identification or workflow support. At the same time, users note that AI features are still evolving, so buyers often evaluate whether they need practical admin assistance or broader automation features. ### Which solution supports remote support for mobile devices? Based on G2 reviews, mobile device support is an important differentiator for buyers that need to assist users beyond desktops and laptops. According to verified users, TeamViewer is used across desktop and mobile environments, and Zoho Assist reviewers mention support for mobile and desktop devices with clear customer-facing access flows. G2 reviewers also highlight BeyondTrust Remote Support for supporting laptops, desktops, and mobile devices, and Splashtop Remote Support for working across computers, phones, and tablets. Help Lightning is mentioned for guiding users visually on device and cabling issues. Reviews suggest the right choice depends on whether teams need full control, guided visual support, or broad cross-platform access. ### What is the best remote support software for customer service teams? Based on G2 reviews, the best remote support software for customer service teams usually combines simple connection flows, dependable remote control, and a low-friction experience for non-technical users. According to verified users, TeamViewer is widely used to help customers quickly, reduce travel, and handle troubleshooting in real time. G2 reviewers also describe Zoho Assist as especially easy for customers to download and join, while Splashtop Remote Support is praised for quick links and efficient support sessions. SetMe reviewers repeatedly highlight easy client connection steps and unattended access for support providers. Overall, reviews point to products that minimize user confusion and let support staff resolve issues fast. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for customer troubleshooting, screen sharing, file transfer, and quick remote fixes without onsite visits - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for simple customer join flows, unattended access, and efficient support across desktop and mobile devices - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) – used by support teams for fast remote sessions, support links, and helping users without heavy setup ### Which vendor provides real-time co-browsing and screen sharing? Based on G2 reviews, several vendors support real-time visual collaboration, but the type of experience differs. G2 reviewers mention Cobrowse.io for interactive customer assistance that helps teams guide users directly through workflows in real time. According to verified users, Help Lightning is used for live visual support with annotations, making it easier to identify cables, device issues, or physical setup problems remotely. TeamViewer is also frequently mentioned for real-time screen sharing and remote control in support scenarios. Buyers should note that some products focus on browser guidance and customer experience, while others emphasize full remote desktop access and technician-led troubleshooting. ### Which tool supports remote support for regulated industries? Based on G2 reviews, tools used in regulated industries are usually chosen for secure access, auditability, compliance support, and strong administrative controls. According to verified users, BeyondTrust Remote Support is often highlighted for encrypted sessions, audit logs, session recording, and secure unattended access that support compliance-sensitive environments. G2 reviewers also mention JumpCloud for centralized identity, access, and device controls that help with compliance and policy enforcement. Action1 is cited by reviewers for patching, vulnerability management, and reporting that support security and audit readiness. Overall, reviews show that regulated buyers often prioritize control, visibility, and reliable remote support over lighter-weight convenience features. ## G2 Grid® for Remote Support Software ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=25671&focus%5B%5D=2397&focus%5B%5D=36316&focus%5B%5D=15890&focus%5B%5D=135204&focus%5B%5D=3683&focus%5B%5D=68034&focus%5B%5D=15025) Highlighted products: NinjaOne, TeamViewer, JumpCloud, Zoho Assist, AirDroid Business, BeyondTrust Remote Support, Datto RMM, and ScreenConnect. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=teamviewer&focus%5B%5D=jumpcloud&focus%5B%5D=zoho-assist&focus%5B%5D=airdroid-business&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=datto-rmm&focus%5B%5D=screenconnect&segment=mid-market) ## How Many Remote Support Software Products Does G2 Track? **Total Products under this Category:** 98 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ManageEngine Zoho Assist - Remote Support and Screen Sharing (+2.72%) - Among all products in this category, ManageEngine Zoho Assist - Remote Support and Screen Sharing recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Remote Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 26,500+ Authentic Reviews - 98+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### NinjaOne NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=gdm_share&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1207&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=true&secure%5Bproduct_id%5D=25671&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=2dc1fa6a8b595d626fed9fba14cf57a59348177e11e4d96fa989001fc203046d&secure%5Burl%5D=https%3A%2F%2Fwww.capterra.com%2Fppc%2Fclicks%2Fcollect%2FCA%2Fdirectory%2Fa9c83307-dacf-4f3d-85db-a7c4005a0803%2Fdestination%3FaffiliateDomain%3Dwww.g2.com%26specificLocation%3Dorganic-g2%26categoryId%3D8b99407f-7cb2-4d71-bcdf-d7f9942fe2f2%26listingPosition%3D1%26sessionStartPage%3DaHR0cHM6Ly93d3cuZzIuY29tL2NhdGVnb3JpZXMvcmVtb3RlLXN1cHBvcnQvbWlkLW1hcmtldD9wYWdlPTI%26ts%3D1784272614006%26s%3D1ED384454A80A9D412D4AC213E5F40125A89D20E7C6881D6B628B3254A267BEB&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Remote Support Software Products in 2026? ### 1. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 249 **How Do G2 Users Rate Hexnode UEM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Features (29 reviews) - Device Management (24 reviews) - Ease of Use (22 reviews) - Customer Support (17 reviews) - App Management (11 reviews) **Cons:** - Missing Features (12 reviews) - Device Management (9 reviews) - Limited Features (9 reviews) - Expensive (8 reviews) - Lacking Features (8 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly UI and smooth navigation** of Hexnode UEM, enhancing the overall configuration experience. - Users value the **flexibility of device management** across various OS, appreciating ease of setup and security features. - Users find Hexnode UEM incredibly **easy to use** , with excellent support guiding them through any challenges. - Users value the **stellar customer support** from Hexnode UEM, offering guidance through any issues encountered. - Users appreciate the **easy app management interface** of Hexnode UEM, enhancing their ability to control app installations seamlessly. **Cons:** - Users note a **lack of essential features** , especially for user management and Windows environments, hindering usability. - Users are frustrated with **inefficient MFA processes** for bulk device removal, causing delays and inbox clutter. - Users find the **limited features** of Hexnode UEM hinder effective management of user profiles and app switching. - Users find Hexnode UEM **expensive** , especially for smaller teams, with inflexible pricing and high upgrade costs. - Users find the **lack of advanced features** in Hexnode UEM limiting, particularly for Windows management and automation. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 2. [N-able Take Control](https://www.g2.com/products/n-able-take-control/reviews) N-able™ Take Control Plus is a cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. N-able Take Control Plus offers: • Attended and unattended remote sessions • Fast connection in under 8 seconds • Support for Windows®, Mac®, and Linux® machines (MSPs can work from those platforms or their iOS® or Android® devices with our native app) • Customizable dashboards and reports • Effective diagnostics tools • Available branding, with tailored logos, post-session surveys, calling cards, and emails • N-able Passportal integration for automated credential injection during remote support sessions • Multiple in-session features such as file transfer, power shell access, chat, desktop customization, remote printing, etc. Take Control Plus offers 500 install agents and 10 end-user accounts—try it free for 14 days and then buy with simple online purchasing. No credit card required. **Average Rating:** 4.5/5.0 **Total Reviews:** 138 **How Do G2 Users Rate N-able Take Control?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Compliance:** 8.3/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind N-able Take Control?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are N-able Take Control's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Remote Access (2 reviews) - Remote Control (2 reviews) - Dashboard Usability (1 reviews) **Cons:** - Implementation Difficulty (2 reviews) - Mobile App Issues (2 reviews) - Complexity (1 reviews) - Delay Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About N-able Take Control? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of adding endpoints** in N-able Take Control invaluable for efficient remote assistance. - Users value the **easy setup** of N-able Take Control, enabling quick and efficient remote assistance connections. - Users appreciate the **fast and reliable remote access** of N-able Take Control, enhancing troubleshooting efficiency without client interruptions. - Users appreciate the **ease of adding endpoints** with N-able Take Control, streamlining remote assistance effectively. - Users appreciate the **centralized dashboard** of N-able Take Control, making it easy to manage all customers efficiently. **Cons:** - Users dislike the **implementation difficulty** of N-able Take Control, citing a complex installation process that frustrates many. - Users report **mobile app issues** that hinder functionality and mar the overall experience with N-able Take Control. - Users find the **installation process cumbersome** , often requiring multiple steps that can be stressful and confusing. - Users experience **delay issues** with N-able Take Control, especially when handling larger files or high-resolution screens. - Users find N-able Take Control to be **expensive** with poor support and a frustrating user experience. #### What Are Recent G2 Reviews of N-able Take Control? **"[Great remote assistance package to pair with RMM](https://www.g2.com/survey_responses/n-able-take-control-review-11755906)"** **Rating:** 4.5/5.0 stars *— Kevin Y.* [Read full review](https://www.g2.com/survey_responses/n-able-take-control-review-11755906) --- **"[Take Control - Great Remote Tool](https://www.g2.com/survey_responses/n-able-take-control-review-11461051)"** **Rating:** 5.0/5.0 stars *— Paul B.* [Read full review](https://www.g2.com/survey_responses/n-able-take-control-review-11461051) --- #### What Are G2 Users Discussing About N-able Take Control? - [What is N-able Take Control used for?](https://www.g2.com/discussions/what-is-n-able-take-control-used-for) ### 3. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 8.4/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (236 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of RDM, enabling seamless access to remote management anytime, anywhere. - Users value the **seamless password management** in RDM, allowing effortless access to credentials from anywhere. - Users appreciate the **remote access capabilities** of Devolutions Remote Desktop Manager, enabling secure and efficient connection management. - Users appreciate the **cross-platform support** of RDM, allowing seamless access across all devices and operating systems. - Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users experience frustratingly **slow loading times** when starting Devolutions Remote Desktop Manager for the first time. - Users face **integration difficulties** with Devolutions Remote Desktop Manager, requiring significant time to learn and utilize effectively. - Users find the **learning curve steep** due to many functions and a lack of inline help or instructions. - Users feel that **pricing issues** hinder access to Devolutions Remote Desktop Manager's solutions, calling for more flexibility. - Users often find the **slow performance** of Devolutions Remote Desktop Manager frustrating, especially during initial loading times. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 4. [Realtime](https://www.g2.com/products/recursive-labs-realtime/reviews) Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Realtime?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Compliance:** 9.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Realtime?** - **Seller:** [Recursive Labs](https://www.g2.com/sellers/recursive-labs) - **Year Founded:** 2011 - **HQ Location:** Wildwood, US - **LinkedIn® Page:** https://www.linkedin.com/company/recursive-labs/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Research Analyst, Business Development Representative - **Top Industries:** Information Technology and Services - **Company Size:** 78% Mid-Market, 17% Small-Business #### What Are Realtime's Pros and Cons? **Pros:** - Customer Support (18 reviews) - Remote Support (15 reviews) - Customer Engagement (14 reviews) - Service Quality (10 reviews) - Communication (9 reviews) **Cons:** - Internet Dependency (11 reviews) - Network Issues (11 reviews) - Internet Requirements (10 reviews) - Poor Connectivity (10 reviews) - Expensive (8 reviews) ### What Do G2 Reviewers Say About Realtime? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **instant interactive support** of Realtime, enabling quick problem-solving through co-browsing and live video chat. - Users value the **instant interactive support** of Realtime, enabling efficient problem-solving through co-browsing and video chat. - Users commend the **instant interactive support** of Realtime, enabling efficient problem-solving and enhancing customer satisfaction. - Users value the **instant video chat** of Realtime, enhancing support through real-time communication and personalized assistance. - Users value the **instant communication** of Realtime, enhancing engagement and accelerating support resolutions effectively. **Cons:** - Users find the **dependency on a stable internet connection** limits accessibility, especially in areas with slow networks. - Users often face difficulties due to the **dependency on stable internet connection** , limiting accessibility in slower network areas. - Users face challenges due to the **dependency on a stable internet connection** , limiting accessibility for some users. - Users find the **poor connectivity** of Realtime limits accessibility, especially in areas with slower networks. - Users find the **implementation cost high** , making it challenging for smaller businesses to adopt Realtime effectively. #### What Are Recent G2 Reviews of Realtime? **"[Enhancing Customer Support with Recursive Lab's Realtime No Download Co-browser and Screenshare Tool](https://www.g2.com/survey_responses/realtime-review-10483470)"** **Rating:** 4.5/5.0 stars *— Shivani P.* [Read full review](https://www.g2.com/survey_responses/realtime-review-10483470) --- **"[Helpful and efficient platform for clinical trial management](https://www.g2.com/survey_responses/realtime-review-11447567)"** **Rating:** 5.0/5.0 stars *— Verified User in Public Relations and Communications* [Read full review](https://www.g2.com/survey_responses/realtime-review-11447567) --- ### 5. [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews) Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate ManageEngine Remote Access Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 9.1/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind ManageEngine Remote Access Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are ManageEngine Remote Access Plus's Pros and Cons? **Pros:** - Automation (3 reviews) - Affordable (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - Automation Issues (1 reviews) - Complexity (1 reviews) - Feature Limitations (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Remote Access Plus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of ManageEngine Remote Access Plus, enabling seamless background tasks without disruption. - Users value the **affordability** of ManageEngine Remote Access Plus, praising its cost-efficiency and ease of setup. - Users appreciate the **easy deployment** of ManageEngine Remote Access Plus, praising its seamless setup and effective integration. - Users highlight the **ease of use** in ManageEngine Remote Access Plus, appreciating its straightforward setup and seamless operation. - Users value the **easy integrations** with Active Directory for seamless deployment and management through GPO. **Cons:** - Users face **slow performance** issues, causing frustration with basic tasks and excessive resource usage during connections. - Users experience **automation issues** with slow performance and delayed agent installation, affecting overall efficiency. - Users find the **complexity of basic tasks** in ManageEngine Remote Access Plus frustrating and bandwidth-intensive. - Users face **feature limitations** in the mobile app, resulting in complications and high resource usage during connections. - Users find the **lack of functionality** in the mobile app frustrating, leading to bandwidth and performance issues. #### What Are Recent G2 Reviews of ManageEngine Remote Access Plus? **"[Implementation and Use Case](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)"** **Rating:** 5.0/5.0 stars *— Brian M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159) --- **"[Reliable, Always-On Remote Access for Fast Troubleshooting](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)"** **Rating:** 4.0/5.0 stars *— Manivasagam M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060) --- #### What Are G2 Users Discussing About ManageEngine Remote Access Plus? - [What is ManageEngine Remote Access Plus used for?](https://www.g2.com/discussions/what-is-manageengine-remote-access-plus-used-for) ### 6. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate SuperOps?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.3/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps remarkably **easy to use** , enabling a smooth setup and efficient team collaboration without hassle. - Users praise SuperOps for its **exceptional customer support** , providing quick responses and effective guidance at all times. - Users value the **robust integrations and responsive support** of SuperOps, enhancing efficiency and satisfaction in their workflow. - Users love the **intuitive and user-friendly interface** of SuperOps, enhancing productivity for both new and experienced technicians. - Users appreciate the **intuitive interface** of SuperOps, making it simple for technicians to navigate and use effectively. **Cons:** - Users note a desire for **missing features** like advanced Runbook options and improved mobile app functionality. - Users face **feature issues** with SuperOps, including accidental deletions and limited functionalities on mobile apps. - Users face significant **integration issues** with SuperOps, limiting functionality and increasing costs for essential tools. - Users face **access limitations** due to advanced licensing requirements for essential Runbook options and app functionality. - Users regret the **lack of integrations** with popular tools like SharePoint and Google Docs, limiting functionality. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 7. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 508 **How Do G2 Users Rate Syncro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Quality of Support:** 8.5/10 (Category avg: 8.9/10) - **Compliance:** 8.0/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 9% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (237 reviews) - Features (159 reviews) - Easy Setup (111 reviews) - Automation (106 reviews) - Integrations (105 reviews) **Cons:** - Missing Features (105 reviews) - Improvement Needed (78 reviews) - Feature Limitations (70 reviews) - Feature Issues (61 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Syncro, making remote support and client communication seamless and efficient. - Users appreciate the **robust features** of Syncro, enhancing efficiency with easy setup and extensive support resources. - Users commend the **easy setup** of Syncro, finding the process straightforward and beginner-friendly. - Users love the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining processes effectively. - Users commend the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. **Cons:** - Users note the **lack of support for Linux distros** and advanced features like real-time messaging and time tracking. - Users find that **improvement is needed** in Syncro's interface, responsiveness, and integration with Xero for invoicing. - Users find **feature limitations** frustrating, especially regarding UI, Linux support, and limited reporting capabilities. - Users often face **feature issues** with Syncro's outdated interface and limited options for customization and reporting. - Users find **Syncro's automation and customization capabilities lacking** , which complicates workflow and efficiency at scale. #### What Are Recent G2 Reviews of Syncro? **"[All-in-One Ticketing and Inventory Solution](https://www.g2.com/survey_responses/syncro-review-11068673)"** **Rating:** 5.0/5.0 stars *— slade@caw.co.nz S.* [Read full review](https://www.g2.com/survey_responses/syncro-review-11068673) --- **"[Easy to Set Up, Integrates Smoothly, and Great Value for MSPs](https://www.g2.com/survey_responses/syncro-review-13110103)"** **Rating:** 4.5/5.0 stars *— Josh H.* [Read full review](https://www.g2.com/survey_responses/syncro-review-13110103) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 8. [Atlassian Enterprise Support](https://www.g2.com/products/atlassian-enterprise-support/reviews) Keep your systems running smoothly with access to highly-trained support teams and quick response times **Average Rating:** 4.3/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Atlassian Enterprise Support?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Quality of Support:** 8.4/10 (Category avg: 8.9/10) - **Compliance:** 8.3/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Atlassian Enterprise Support?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) - **Ownership:** NASDAQ:TEAM **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 47% Mid-Market, 32% Small-Business #### What Are Recent G2 Reviews of Atlassian Enterprise Support? **"[Brilliant task management tool!!](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8698426)"** **Rating:** 5.0/5.0 stars *— Ayona P.* [Read full review](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8698426) --- **"[Best Project management platform](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8163781)"** **Rating:** 5.0/5.0 stars *— Akash N.* [Read full review](https://www.g2.com/survey_responses/atlassian-enterprise-support-review-8163781) --- #### What Are G2 Users Discussing About Atlassian Enterprise Support? - [What is Confluence enterprise?](https://www.g2.com/discussions/what-is-confluence-enterprise) - [What services does Atlassian offer?](https://www.g2.com/discussions/atlassian-enterprise-support-what-services-does-atlassian-offer) - [What is Enterprise Support?](https://www.g2.com/discussions/what-is-enterprise-support) - [What are the main features of Atlassian Jira?](https://www.g2.com/discussions/what-are-the-main-features-of-atlassian-jira) ### 9. [Addigy](https://www.g2.com/products/addigy/reviews) Addigy is the only Apple Device Management platform that lets IT admins manage Apple devices in real-time, including macOS, iOS, iPadOS and tvOS devices. Our cloud-based multi-tenant platform combines MDM with live agent capabilities to manage and secure your Apple ecosystem — whether you’re managing 100 devices or 10,000. Addigy Guarantees Your Apple Success! How? Let us show you: • Real-time monitoring and management of all your Apple devices. • Secure user onboarding, fully automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t. Addigy also integrates with other leading IT solutions, including ConnectWise Manage, Datto/Autotask, BrightGauge, Liongard, ITGlue, Malwarebytes, Zapier, Zendesk, Freshdesk, Augmentt, CloudRadial, and Splashtop. **Average Rating:** 4.5/5.0 **Total Reviews:** 210 **How Do G2 Users Rate Addigy?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Compliance:** 9.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Addigy?** - **Seller:** [Addigy](https://www.g2.com/sellers/addigy) - **Company Website:** https://www.addigy.com - **Year Founded:** 2013 - **HQ Location:** Miami, FL - **Twitter:** @addigy (478 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3738632/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 60% Small-Business, 34% Mid-Market #### What Are Addigy's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Features (27 reviews) - Customer Support (26 reviews) - Device Management (23 reviews) - Apple Device Management (22 reviews) **Cons:** - Missing Features (11 reviews) - Improvement Needed (9 reviews) - Feature Issues (7 reviews) - UX Improvement (7 reviews) - Device Management (5 reviews) ### What Do G2 Reviewers Say About Addigy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Addigy, benefiting from intuitive design and excellent support resources. - Users value the **versatile feature set** of Addigy, enhancing Mac support and simplifying management tasks efficiently. - Users praise the **responsive customer support** of Addigy, enhancing their experience and ensuring effective problem resolution. - Users find Addigy’s **device management** intuitive and efficient, enhancing productivity for busy IT departments and MSPs. - Users highlight the **streamlined Apple device management** of Addigy, enabling easy deployment and efficient policy management. **Cons:** - Users express concerns about **missing features** , including inconsistent macOS patching and lack of support for other operating systems. - Users find that **improvement is needed** in app management and community script sharing, affecting the overall user experience. - Users report **feature issues** with Addigy, citing a clunky UI and unresponsive elements that hinder usability. - Users find the **UI clunky and unresponsive** , which hampers usability and affects the overall experience with Addigy. - Users face **device management challenges** with Addigy, especially when connecting Windows machines and needing additional MDM solutions. #### What Are Recent G2 Reviews of Addigy? **"[Strong macOS Management Backed by an A+ Team](https://www.g2.com/survey_responses/addigy-review-11960968)"** **Rating:** 5.0/5.0 stars *— Hector D.* [Read full review](https://www.g2.com/survey_responses/addigy-review-11960968) --- **"[Stable and powerful. Their’s does what Brand J does for less](https://www.g2.com/survey_responses/addigy-review-8980562)"** **Rating:** 4.5/5.0 stars *— Vincent H.* [Read full review](https://www.g2.com/survey_responses/addigy-review-8980562) --- #### What Are G2 Users Discussing About Addigy? - [What is Addigy used for?](https://www.g2.com/discussions/what-is-addigy-used-for) ### 10. [SecureLink Customer Connect](https://www.g2.com/products/securelink-customer-connect/reviews) Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability. **Average Rating:** 4.4/5.0 **Total Reviews:** 32 **How Do G2 Users Rate SecureLink Customer Connect?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Compliance:** 9.7/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind SecureLink Customer Connect?** - **Seller:** [SecureLink](https://www.g2.com/sellers/securelink) - **Year Founded:** 2003 - **HQ Location:** Austin, TX - **Twitter:** @securelink (42 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/101420/ (127 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Computer Software - **Company Size:** 53% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of SecureLink Customer Connect? **"[Create Uniform access for Vendors into your environment.](https://www.g2.com/survey_responses/securelink-customer-connect-review-7961478)"** **Rating:** 4.0/5.0 stars *— Matt A.* [Read full review](https://www.g2.com/survey_responses/securelink-customer-connect-review-7961478) --- **"[Solve customer issues faster, easy install, secure access](https://www.g2.com/survey_responses/securelink-customer-connect-review-5348962)"** **Rating:** 5.0/5.0 stars *— Adam M.* [Read full review](https://www.g2.com/survey_responses/securelink-customer-connect-review-5348962) --- #### What Are G2 Users Discussing About SecureLink Customer Connect? - [Who uses SecureLink?](https://www.g2.com/discussions/who-uses-securelink) - [What is a SecureLink?](https://www.g2.com/discussions/what-is-a-securelink) - [How do I set up SecureLink?](https://www.g2.com/discussions/how-do-i-set-up-securelink) ### 11. [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Cisco Webex Support?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Compliance:** 9.2/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Cisco Webex Support?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Company Size:** 47% Enterprise, 33% Small-Business #### What Are Cisco Webex Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (1 reviews) - Mobile Compatibility (1 reviews) - Remote Control (1 reviews) - Remote Support (1 reviews) **Cons:** - Difficulty (1 reviews) - Remote Access Issues (1 reviews) - Remote Control Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Cisco Webex Support? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Cisco Webex Support, highlighting its functional and compatible design. - Users find Cisco Webex Support to be **intuitive** , facilitating easy use and compatibility across various platforms. - Users value the **mobile compatibility** of Cisco Webex Support, enhancing functionality and ease of use on the go. - Users value the **remote control access permission** feature, highlighting its ease of use in Cisco Webex Support. - Users appreciate the **ease of use** in Cisco Webex Support, valuing its time-tested effectiveness and remote control features. **Cons:** - Users often face **performance issues** with Cisco Webex Support, including slow loading times and sharing control challenges. - Users face **remote access issues** with slow performance and challenges in sharing control with others during sessions. - Users often face **remote control issues** , leading to slow performance and difficulties in sharing control with others. - Users experience **slow performance** at times, making it difficult to share control with others during sessions. #### What Are Recent G2 Reviews of Cisco Webex Support? **"[One of the most likely app for supports.](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554)"** **Rating:** 5.0/5.0 stars *— Alberto B.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554) --- **"[Cisco WebEx is the best of Remote Support Tool in the Industry](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812)"** **Rating:** 4.5/5.0 stars *— Shreeram R.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812) --- #### What Are G2 Users Discussing About Cisco Webex Support? - [How do I use Webex support?](https://www.g2.com/discussions/how-do-i-use-webex-support) - [What software do I need for Webex?](https://www.g2.com/discussions/what-software-do-i-need-for-webex) - [What is Webex Support Center?](https://www.g2.com/discussions/what-is-webex-support-center) ### 12. [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews) Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. **Average Rating:** 4.3/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Matrix42 FastViewer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.2/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Matrix42 FastViewer?** - **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42) - **Year Founded:** 1992 - **HQ Location:** Frankfurt, Germany - **Twitter:** @Matrix42_global (1,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45631 (628 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Matrix42 FastViewer's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Work (14 reviews) - Security (8 reviews) - Video Conferencing (8 reviews) - Video Quality (7 reviews) **Cons:** - Expensive (8 reviews) - Limited Features (6 reviews) - Connectivity Issues (5 reviews) - Connection Issues (4 reviews) - Slow Loading (4 reviews) ### What Do G2 Reviewers Say About Matrix42 FastViewer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. **Cons:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. #### What Are Recent G2 Reviews of Matrix42 FastViewer? **"[fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)"** **Rating:** 4.5/5.0 stars *— Singh R.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956) --- **"[Better One For Online Meeting & Webinar](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)"** **Rating:** 4.0/5.0 stars *— Sahaya S.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256) --- #### What Are G2 Users Discussing About Matrix42 FastViewer? - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote ### 13. [FixMe.IT](https://www.g2.com/products/fixme-it/reviews) FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 220 **How Do G2 Users Rate FixMe.IT?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Quality of Support:** 9.4/10 (Category avg: 8.9/10) - **Compliance:** 9.5/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind FixMe.IT?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of FixMe.IT? **"[FixMe.IT is the best for technical support internally and externally!!](https://www.g2.com/survey_responses/fixme-it-review-8943398)"** **Rating:** 5.0/5.0 stars *— Jessica K.* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8943398) --- **"[best remote access tool for windows](https://www.g2.com/survey_responses/fixme-it-review-8075064)"** **Rating:** 4.5/5.0 stars *— Verified User in Program Development* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8075064) --- #### What Are G2 Users Discussing About FixMe.IT? - [What is FixMe.IT used for?](https://www.g2.com/discussions/what-is-fixme-it-used-for) ### 14. [Help Lightning](https://www.g2.com/products/help-lightning/reviews) Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 62 **How Do G2 Users Rate Help Lightning?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Help Lightning?** - **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning) - **Year Founded:** 2016 - **HQ Location:** Birmingham, AL - **Twitter:** @helplightning (3,961 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10175859/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Chemicals, Information Technology and Services - **Company Size:** 40% Mid-Market, 37% Enterprise #### What Are Help Lightning's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (5 reviews) - Screen Sharing (4 reviews) - Reliability (3 reviews) - Team Collaboration (3 reviews) **Cons:** - Delay Issues (4 reviews) - Connectivity Issues (3 reviews) - Screen Sharing (3 reviews) - Screen Resolution (2 reviews) - Admin Control (1 reviews) ### What Do G2 Reviewers Say About Help Lightning? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone. - Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience. - Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently. - Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues. - Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions. **Cons:** - Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions. - Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions. - Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration. - Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing. - Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail. #### What Are Recent G2 Reviews of Help Lightning? **"[Help Lightning: Instant Visual Support Made Easy](https://www.g2.com/survey_responses/help-lightning-review-4670118)"** **Rating:** 4.5/5.0 stars *— Verified User in Machinery* [Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118) --- **"[Help Lighting the Deciding Factor](https://www.g2.com/survey_responses/help-lightning-review-8164084)"** **Rating:** 5.0/5.0 stars *— Angel M.* [Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084) --- #### What Are G2 Users Discussing About Help Lightning? - [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for) ### 15. [Surfly](https://www.g2.com/products/surfly/reviews) Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on  **Average Rating:** 4.8/5.0 **Total Reviews:** 90 **How Do G2 Users Rate Surfly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Compliance:** 8.8/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Surfly?** - **Seller:** [Surfly](https://www.g2.com/sellers/surfly) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, Netherlands - **Twitter:** @Surfly (903 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1943587/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 44% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of Surfly? **"[The best and easiest co-browsing tool I've found](https://www.g2.com/survey_responses/surfly-review-10042079)"** **Rating:** 5.0/5.0 stars *— Dave K.* [Read full review](https://www.g2.com/survey_responses/surfly-review-10042079) --- **"[The best onboarding experience](https://www.g2.com/survey_responses/surfly-review-9902090)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/surfly-review-9902090) --- #### What Are G2 Users Discussing About Surfly? - [What advice do you have for others considering Surfly for co-browsing solutions?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-surfly-for-co-browsing-solutions) - [What is Surfly used for?](https://www.g2.com/discussions/what-is-surfly-used-for) - 1 comment, 1 upvote ### 16. [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history **Average Rating:** 4.8/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Getscreen.me?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Getscreen.me?** - **Seller:** [Getscreen.me](https://www.g2.com/sellers/getscreen-me) - **Year Founded:** 2018 - **HQ Location:** Limassol, CY - **Twitter:** @getscreenme (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-screen-software/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Getscreen.me's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Remote Access (12 reviews) - Easy Setup (10 reviews) - Easy to Access (10 reviews) - Intuitive Interface (9 reviews) **Cons:** - Connection Issues (6 reviews) - Slow Performance (4 reviews) - Feature Limitations (3 reviews) - Limited Compatibility (3 reviews) - Compatibility Issues (2 reviews) ### What Do G2 Reviewers Say About Getscreen.me? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Getscreen.me, finding navigation simple and the experience enjoyable. - Users value the **seamless remote access** of Getscreen.me, enhancing their ability to monitor and support teams efficiently. - Users praise the **easy setup** of Getscreen.me, appreciating its fast implementation and reliable connections. - Users laud the **instant, browser-based access** of Getscreen.me, enabling quick and easy connection without installation. - Users rave about the **intuitive interface** of Getscreen.me, making daily tasks effortless and efficient. **Cons:** - Users occasionally face **connection issues** , such as latency and window stability, but these are generally infrequent. - Users experience **slow performance** with Getscreen.me, noting low frame rates and unresponsive UI during usage. - Users find the **feature limitations** in the free plan frustrating, wishing for more essential tools without additional costs. - Users wish for improved **compatibility across devices** , noting limitations with Linux and browser support affecting usability. - Users experience **compatibility issues** with Getscreen.me, particularly regarding Linux support and VPN connectivity options. #### What Are Recent G2 Reviews of Getscreen.me? **"[A Reliable Platform for Screensharing and Remote Access](https://www.g2.com/survey_responses/getscreen-me-review-11273026)"** **Rating:** 4.5/5.0 stars *— Lucian M.* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-11273026) --- **"[A Simple and Powerful Web-Based Remote Desktop Solution](https://www.g2.com/survey_responses/getscreen-me-review-12358217)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-12358217) --- #### What Are G2 Users Discussing About Getscreen.me? - [What does Getscreen.Me do?](https://www.g2.com/discussions/what-does-getscreen-me-do) - 3 comments - [How do I use Get Me screen?](https://www.g2.com/discussions/how-do-i-use-get-me-screen) - 2 comments - [What is Getscreen me?](https://www.g2.com/discussions/what-is-getscreen-me) - 3 comments, 2 upvotes - [Is Getscreen me free?](https://www.g2.com/discussions/is-getscreen-me-free) - 7 comments, 1 upvote ### 17. [RemotePC](https://www.g2.com/products/remotepc/reviews) RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises **Average Rating:** 4.7/5.0 **Total Reviews:** 658 **How Do G2 Users Rate RemotePC?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Compliance:** 8.9/10 (Category avg: 8.8/10) - **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind RemotePC?** - **Seller:** [IDrive](https://www.g2.com/sellers/idrive) - **Year Founded:** 2007 - **HQ Location:** Calabasas, CA - **Twitter:** @IDriveBackup (17,846 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (134 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 7% Mid-Market #### What Are RemotePC's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Easy Setup (74 reviews) - Easy Access (55 reviews) - Affordable (47 reviews) - Remote Access (38 reviews) **Cons:** - Slow Performance (18 reviews) - Remote Access Issues (13 reviews) - Screen Resolution (11 reviews) - Connection Issues (10 reviews) - Delay Issues (9 reviews) ### What Do G2 Reviewers Say About RemotePC? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of setup** of RemotePC, enjoying seamless access and hassle-free remote work solutions. - Users love the **easy setup** of RemotePC, enabling quick remote access and hassle-free user management. - Users praise RemotePC for its **easy access** , providing fast and intuitive remote connectivity from any device. - Users appreciate **RemotePC's affordability** , finding it ideal for non-technical users and small businesses seeking cost-effective solutions. - Users value the **seamless remote access** capabilities of RemotePC, enabling hassle-free work-from-home experiences. **Cons:** - Users experience **slow performance** with RemotePC, including lag and syncing issues affecting real-time interactions. - Users experience **remote access issues** , including disconnections and login problems in certain regions like China. - Users experience **fuzzy screen resolution** with RemotePC, which can disrupt real-time interactions and control during use. - Users occasionally experience **connection issues** that result in disconnections and lag during remote sessions. - Users report **delay issues** with RemotePC, experiencing lag that disrupts real-time interactions and performance consistency. #### What Are Recent G2 Reviews of RemotePC? **"[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)"** **Rating:** 4.0/5.0 stars *— Lofty Community Media I.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492) --- **"[Great Value and Lightning-Fast Support](https://www.g2.com/survey_responses/remotepc-review-13102776)"** **Rating:** 5.0/5.0 stars *— Brett N.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-13102776) --- #### What Are G2 Users Discussing About RemotePC? - [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for) - [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments - [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments - [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments - [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments ## What Is Remote Support Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Support Software? - [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## How Do You Choose the Right Remote Support Software? ### What You Should Know About Remote Support Software ### What is Remote Support Software? Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks.  These platforms leverage remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks. With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices. #### What Types of Remote Support Software Exist? The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician. **Unattended remote support** Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app. **Attended remote support** This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device. ### What are the Common Features of Remote Support Software? Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution: **Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes. **Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of the functions like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time. **File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself. **Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly. **Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes.  **Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems. **Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible. **Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively. **Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced. **Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices. **Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily. Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features) ### What are the Benefits of Remote Support Software? With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways: **Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance. **Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location. **Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow. **Streamlines remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings. ** ** **Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction. ### Who Uses Remote Support Software? With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software: **IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally.  **Customers:** For the companies that supply the remote support software, customers are the external users of the software. #### Software Related to Remote Support Software Related solutions that can be used together with remote support solutions include: [Remote desktop software](https://www.g2.com/categories/remote-desktop) **:** It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops. [Help desk](https://www.g2.com/categories/help-desk) **and** [service desk software](https://www.g2.com/categories/service-desk) **:** Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require. [IT management software](https://www.g2.com/categories/it-management) **:** Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service. ### Challenges with Remote Support Software This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems: **Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard. **Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support. **Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices. ### Which Companies Should Buy Remote Support Software? **Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices. **Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software.  ### How to Buy Remote Support Software #### Requirements Gathering (RFI/RFP) for Remote Support Software Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization. #### Compare Remote Support Software Products **Create a long list** This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software closely matching the requirements.  **Create a short list** After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter). **Conduct demos** Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works. #### Selection of Remote Support Software **Choose a selection team** A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization.  **Negotiation** Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user.  **Final decision** This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors. ### What Does Remote Support Software Cost? There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations. #### Return on Investment (ROI) A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services.  ### Remote Support Software Trends **Clientless remote support** With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.