# Melhor Software de Monitoramento e Gerenciamento Remoto (RMM) ## How Many Software de Monitoramento e Gerenciamento Remoto (RMM) Products Does G2 Track? **Total Products under this Category:** 55 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 (↑0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** RMM Central (+8.33%) - Among all products in this category, RMM Central recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Software de Monitoramento e Gerenciamento Remoto (RMM) Products? **Por que você pode confiar nos rankings de software do G2:** - 30 Analistas e Especialistas em Dados - 18,000+ Avaliações Autênticas - 55+ Produtos - Rankings Imparciais Os rankings de software da G2 são baseados em avaliações de usuários verificadas, moderação rigorosa e uma metodologia de pesquisa consistente mantida por uma equipe de analistas e especialistas em dados. Cada produto é medido usando os mesmos critérios transparentes, sem colocação paga ou influência de fornecedores. Embora as avaliações reflitam experiências reais dos usuários, que podem ser subjetivas, elas oferecem insights valiosos sobre como o software funciona nas mãos de profissionais. Juntos, esses dados alimentam o G2 Score, uma maneira padronizada de comparar ferramentas dentro de cada categoria. ## G2 Grid® for Software de Monitoramento e Gerenciamento Remoto (RMM) ![G2 Grid® for Software de Monitoramento e Gerenciamento Remoto (RMM) plotting products by satisfaction and market presence](https://www.g2.com/pt/categories/remote-monitoring-management-rmm/grids.png?focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=126474&focus%5B%5D=2397&focus%5B%5D=68034&focus%5B%5D=70792&focus%5B%5D=101553&focus%5B%5D=67528) Highlighted products: NinjaOne, Atera, Acronis Cyber Protect Cloud, TeamViewer, Datto RMM, Action1, Syncro, e N-able N-central. Underlying data: [Grid® JSON](https://www.g2.com/pt/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=acronis-cyber-protect-cloud&focus%5B%5D=teamviewer&focus%5B%5D=datto-rmm&focus%5B%5D=action1&focus%5B%5D=syncro&focus%5B%5D=n-able-n-central) **Sponsored** ### Auditi Auditi - Uma Solução Poderosa para Acelerar Seus Fluxos de Trabalho de Auditoria Desde 2012, a Auditi tem capacitado empresas de auditoria, contabilidade e advocacia com uma plataforma simplificada e eficiente para troca de arquivos, garantindo comunicação fluida e fluxos de trabalho produtivos. Confiada por mais de 500 empresas e utilizada por mais de 40.000 clientes diariamente, a Auditi é certificada pela ISO 27001, atendendo aos mais altos padrões de segurança de dados. Uma das características mais valorizadas da Auditi é a capacidade de acompanhar facilmente todos os documentos em um local centralizado. Nada de e-mails dispersos ou arquivos perdidos – a Auditi garante que tudo permaneça organizado para um processo de auditoria mais suave. O que é o produto? Solicitações PBC (Fornecido pelo Cliente): Centralize transferências de dados e mantenha todos os seus arquivos de auditoria em um só lugar para fácil acesso e organização. - Delegar e Monitorar Tarefas: Atribua tarefas, acompanhe o progresso e receba notificações em tempo real, garantindo que cada etapa do processo de auditoria permaneça no caminho certo. - Economize Tempo com Modelos: Use modelos em toda a empresa e facilmente os avance para agilizar auditorias futuras, beneficiando-se de uma seleção de modelos adaptados às necessidades da sua empresa. - Melhore a Experiência do Cliente: Ofereça aos seus clientes um processo de auditoria profissional e de última geração que melhora os relacionamentos e constrói confiança através da transparência e eficiência. NOVO! Quickshare A Auditi agora oferece o Quickshare, um recurso que permite às empresas enviar e receber arquivos grandes de forma rápida e segura através do MS Outlook ou da plataforma Auditi. Para maior segurança, os arquivos são automaticamente excluídos após a transferência, garantindo proteção de alto nível. Com a Auditi, você pode parar de correr atrás de arquivos e se concentrar no que importa – entregar auditorias eficientes e de alta qualidade. Descubra como a Auditi pode transformar seu processo de auditoria. [Visitar site](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1717&secure%5Bchosen_at%5D=2026-08-14T07%3A55%3A21Z&secure%5Bdisplayable_resource_id%5D=1592&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=123062&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=123062&secure%5Bresource_id%5D=1717&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fpt%2Fcategories%2Fremote-monitoring-management-rmm&secure%5Btoken%5D=6dea2587e74782233177a14c230aa3060baa92c75688be690a7171af2aefbeb2&secure%5Burl%5D=https%3A%2F%2Fwww.auditi.com%2F&secure%5Burl_type%5D=company_website) ### [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,954 #### How Do G2 Users Rate NinjaOne? - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Device Management:** 9.4/10 (Category avg: 9.3/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10) #### Who Is the Company Behind NinjaOne? - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** www.ninjaone.com - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne 3,607 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website) 2,376 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Medium, 45% Small #### What Do G2 Reviewers Say About NinjaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. ##### Cons - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)** **Rating:** 4.5/5.0 stars _— Robert M._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731) **["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)** **Rating:** 5.0/5.0 stars _— Drew B._ [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### [Atera](https://www.g2.com/products/atera/reviews) Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,227 #### How Do G2 Users Rate Atera? - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Device Management:** 9.0/10 (Category avg: 9.3/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.3/10) #### Who Is the Company Behind Atera? - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small, 31% Medium #### What Do G2 Reviewers Say About Atera? _AI-generated summary from verified user reviews_ ##### Pros - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. ##### Cons - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **["Easy-to-Use RMM With Strong Patching, Scripting, and a Central Device View"](https://www.g2.com/survey_responses/atera-review-13223481)** **Rating:** 4.0/5.0 stars _— Kyle R._ [Read full review](https://www.g2.com/survey_responses/atera-review-13223481) **["Stable, Clean, and Easy Monitoring with Built-In AI"](https://www.g2.com/survey_responses/atera-review-13213152)** **Rating:** 4.5/5.0 stars _— Dieter S._ [Read full review](https://www.g2.com/survey_responses/atera-review-13213152) #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### [Acronis Cyber Protect Cloud](https://www.g2.com/pt/products/acronis-cyber-protect-cloud/reviews) Acronis oferece a plataforma de resiliência cibernética mais completa do mundo, combinando backup, recuperação de desastres, cibersegurança, RMM e ferramentas de operações de negócios em uma única solução nativamente integrada. Desenvolvido especificamente para Provedores de Serviços Gerenciados (MSPs) e equipes de TI, Acronis simplifica as operações com um único agente, um console e um modelo de licença. Automação, insights impulsionados por IA e gerenciamento multi-inquilino garantem que menos técnicos possam gerenciar mais clientes a um custo menor. Com preços previsíveis e faturamento transparente, Acronis permite que parceiros e equipes de TI escalem de forma eficiente, cumpram regulamentos e ofereçam resiliência incomparável. Nenhum outro fornecedor oferece esse nível de integração, eficiência e alinhamento com MSPs. Acronis Cyber Protect Cloud une backup e anti-malware de próxima geração baseado em IA, antivírus e gerenciamento de proteção de endpoint em uma solução. Integração e automação proporcionam facilidade incomparável para provedores de serviços — reduzindo a complexidade enquanto aumentam a produtividade e diminuem os custos operacionais. Acronis Cyber Protect Cloud é a solução única para provedores de serviços que combina backup, anti-malware (incluindo antivírus, anti-ransomware e anti-cryptojacking) e capacidades de segurança e gerenciamento, como avaliações de vulnerabilidade, gerenciamento de patches, filtragem de URL e mais. Agora, os provedores de serviços podem eliminar a complexidade e fazer da segurança um ponto central de suas ofertas enquanto aumentam os SLAs, diminuem a rotatividade e geram mais receita recorrente. Obtenha segurança aprimorada com defesas integradas baseadas em IA que protegem os clientes contra ameaças modernas, use os recursos de forma mais inteligente para que sua equipe possa se concentrar nos clientes e ganhe novas receitas recorrentes e margens mais altas que fortalecem seu negócio. Enriquecido com proteção anti-malware de próxima geração e ferramentas de gerenciamento abrangentes, mas simples, construídas sobre nossa solução líder do setor de backup e recuperação de dados, Acronis Cyber Protect Cloud simplifica a integração, as operações diárias e os relatórios, e combate ataques avançados com novos casos de uso habilitados pela integração. Acronis Cyber Protect Cloud facilita a entrega da proteção cibernética moderna que seus clientes procuram. A Acronis é majoritariamente de propriedade da EQT. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,374 #### How Do G2 Users Rate Acronis Cyber Protect Cloud? - **Facilidade de administração:** 9.1/10 (Category avg: 8.8/10) - **Gerenciamento de dispositivos:** 9.7/10 (Category avg: 9.3/10) - **Monitoramento Remoto:** 9.9/10 (Category avg: 9.3/10) #### Who Is the Company Behind Acronis Cyber Protect Cloud? - **Vendedor:** [Acronis](https://www.g2.com/pt/sellers/acronis) - **Website da Empresa:** www.acronis.com - **Ano de Fundação:** 2003 - **Localização da Sede:** Schaffhausen - **Twitter:** @acronis 94,498 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfed911f15c75b6702b83ad383200829a52b1edbacc27b958946b137ca4df95d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13179%2F&secure%5Burl_type%5D=linkedin_company_website) 1,965 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Diretor, CEO - **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores - **Company Size:** 68% Small, 28% Medium #### What Do G2 Reviewers Say About Acronis Cyber Protect Cloud? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Acronis Cyber Protect Cloud, desfrutando de uma gestão simplificada a partir de um único console. - Os usuários apreciam as **soluções de backup rápidas e eficientes** do Acronis Cyber Protect Cloud, melhorando a gestão geral. - Os usuários valorizam a **facilidade de gerenciamento de backup** com a Acronis, beneficiando-se de uma plataforma unificada para todas as suas necessidades. - Os usuários apreciam a **proteção tudo-em-um** que o Acronis Cyber Protect Cloud oferece para necessidades de backup e cibersegurança. - Os usuários apreciam a **confiabilidade** do Acronis Cyber Protect Cloud, destacando suas capacidades de backup e recuperação sem falhas. ##### Cons - Os usuários experimentam **desempenho lento** com o Acronis Cyber Protect Cloud, particularmente durante backups e interações com o software. - Os usuários acham o Acronis Cyber Protect Cloud **caro** em comparação com os concorrentes, com preços pouco claros complicando a tomada de decisão. - Os usuários expressam preocupação com o **pobre suporte ao cliente** , particularmente com tempos de resposta lentos e falta de disponibilidade nos fins de semana. - Os usuários acham a **complexidade** da interface e dos preços do Acronis Cyber Protect Cloud difícil de navegar inicialmente. - Os usuários enfrentam **problemas de backup** com o Acronis Cyber Protect Cloud, particularmente com vários arquivos .pst grandes e suporte limitado nos fins de semana. #### What Are Recent G2 Reviews of Acronis Cyber Protect Cloud? **["Plataforma Tudo-em-Um de Backup e Cibersegurança Que Simplifica as Operações de MSP"](https://www.g2.com/pt/survey_responses/acronis-cyber-protect-cloud-review-13071003)** **Rating:** 5.0/5.0 stars _— Hatem A._ [Read full review](https://www.g2.com/pt/survey_responses/acronis-cyber-protect-cloud-review-13071003) **["Implantação Fácil, Gestão Intuitiva e Grande Valor"](https://www.g2.com/pt/survey_responses/acronis-cyber-protect-cloud-review-13120536)** **Rating:** 5.0/5.0 stars _— Jony d._ [Read full review](https://www.g2.com/pt/survey_responses/acronis-cyber-protect-cloud-review-13120536) #### What Are G2 Users Discussing About Acronis Cyber Protect Cloud? - [What is Acronis Cyber Protect Cloud used for?](https://www.g2.com/pt/discussions/what-is-acronis-cyber-protect-cloud-used-for) - 2 comments ### [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,046 #### How Do G2 Users Rate TeamViewer? - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Device Management:** 9.4/10 (Category avg: 9.3/10) - **Service Management:** 9.4/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.3/10) #### Who Is the Company Behind TeamViewer? - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer 48,070 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website) 2,769 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small, 34% Medium #### What Do G2 Reviewers Say About TeamViewer? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. ##### Cons - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **["Remote support my customers "](https://www.g2.com/survey_responses/teamviewer-review-4988600)** **Rating:** 4.5/5.0 stars _— Fadi K._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4988600) **["Awesome remote connecting software"](https://www.g2.com/survey_responses/teamviewer-review-6713136)** **Rating:** 5.0/5.0 stars _— Haritha C._ [Read full review](https://www.g2.com/survey_responses/teamviewer-review-6713136) #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 791 #### How Do G2 Users Rate Datto RMM? - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Device Management:** 9.2/10 (Category avg: 9.3/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.3/10) #### Who Is the Company Behind Datto RMM? - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** www.kaseya.com - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp 17,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website) 5,471 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About Datto RMM? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Datto RMM, enjoying seamless management and troubleshooting across multiple sites. - Users appreciate the **automation capabilities** of Datto RMM, streamlining processes and enhancing efficiency in their workflows. - Users value the **wealth of information** and **support** Datto RMM offers for managing customer devices efficiently. - Users value the **seamless integrations** of Datto RMM, enhancing efficiency and streamlining management tasks significantly. - Users value the **ease of remote access** in Datto RMM, enhancing support and monitoring capabilities effectively. ##### Cons - Users experience **remote access issues** with Datto RMM, facing connectivity problems and slow recovery times. - Users experience **slow performance** with Datto RMM, particularly with remote portal functionality and endpoint controls. - Users face **feature issues** with Datto RMM, finding custom monitors challenging and installations problematic without admin rights. - Users often feel overwhelmed by **missing features** , desiring stability and additional functionality within Datto RMM. - Users find that Datto RMM **needs improvement** in modernizing its features, making updates, and enhancing usability. #### What Are Recent G2 Reviews of Datto RMM? **["Comprehensive Management with Limited Automation in Patches"](https://www.g2.com/survey_responses/datto-rmm-review-13210156)** **Rating:** 4.0/5.0 stars _— Ronald J._ [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-13210156) **["Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs"](https://www.g2.com/survey_responses/datto-rmm-review-12813084)** **Rating:** 4.0/5.0 stars _— D S._ [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084) #### What Are G2 Users Discussing About Datto RMM? - [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure) - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto) - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments ### [Action1](https://www.g2.com/pt/products/action1/reviews) Action1 é uma plataforma de gerenciamento de endpoints autônoma confiada por muitas empresas da Fortune 500. Nativa da nuvem, infinitamente escalável, altamente segura e configurável em 5 minutos—simplesmente funciona e é sempre gratuita para os primeiros 200 endpoints, sem limites funcionais. Ao ser pioneira em correção autônoma de SO e de terceiros com distribuição de patches peer-to-peer e avaliação de vulnerabilidades em tempo real sem necessidade de VPN, elimina o trabalho rotineiro, previne ransomware e riscos de segurança, e protege a experiência digital dos funcionários. Em 2025, a Action1 foi reconhecida pela Inc. 5000 como a empresa de software privado de crescimento mais rápido na América. A empresa é liderada pelos fundadores Alex Vovk e Mike Walters, empreendedores americanos que anteriormente fundaram a Netwrix, uma empresa de cibersegurança avaliada em bilhões de dólares. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,166 #### How Do G2 Users Rate Action1? - **Facilidade de administração:** 9.5/10 (Category avg: 8.8/10) - **Gerenciamento de dispositivos:** 9.1/10 (Category avg: 9.3/10) - **Gerenciamento de Serviços:** 8.0/10 (Category avg: 8.5/10) - **Monitoramento Remoto:** 8.9/10 (Category avg: 9.3/10) #### Who Is the Company Behind Action1? - **Vendedor:** [Action1](https://www.g2.com/pt/sellers/action1) - **Website da Empresa:** www.action1.com - **Ano de Fundação:** 2018 - **Localização da Sede:** Houston, Texas - **Twitter:** @Action1corp 609 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website) 124 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de TI, Administrador de Sistemas - **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores - **Company Size:** 55% Medium, 37% Small #### What Do G2 Reviewers Say About Action1? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Action1 extremamente fácil de configurar e **sem esforço para gerenciar** , simplificando as responsabilidades de TI com eficiência. - Os usuários elogiam o **eficaz gerenciamento de patches** do Action1, apreciando sua confiabilidade, facilidade de uso e recursos abrangentes para MSPs. - Os usuários acham o **fácil configuração** e o processo de configuração do Action1 incrivelmente amigável, simplificando o gerenciamento de dispositivos sem esforço. - Os usuários apreciam as capacidades de **implantação de software automatizada** do Action1, tornando o gerenciamento de servidores fácil e eficiente. - Os usuários valorizam muito as **capacidades de automação** do Action1, que agilizam as atualizações de servidores e a implantação de software de forma eficiente. ##### Cons - Os usuários notam uma **ausência significativa de um agente Linux** , limitando a funcionalidade para usuários nessa plataforma. - Os usuários consideram os **problemas de acesso remoto** uma desvantagem, observando conexões lentas e espaço para melhorias de recursos. - Os usuários observam **limitações de recursos** no Action1, particularmente com personalizações e funcionalidades ausentes, afetando a satisfação geral. - Os usuários acham que as **funcionalidades de relatórios e registros precisam de melhorias** , impactando a usabilidade e a eficácia geral. - Os usuários observam que a **criação de relatórios e a legibilidade dos registros** precisam de melhorias para uma experiência geral melhor com o Action1. #### What Are Recent G2 Reviews of Action1? **["Action1 torna o patching de terceiros e o suporte remoto sem esforço para MSPs"](https://www.g2.com/pt/survey_responses/action1-review-13218996)** **Rating:** 5.0/5.0 stars _— Alex A._ [Read full review](https://www.g2.com/pt/survey_responses/action1-review-13218996) **["Action1 Oferece Valor Incrível: Endpoints Gratuitos, Escalonamento Acessível e Relatórios Fenomenais"](https://www.g2.com/pt/survey_responses/action1-review-13040126)** **Rating:** 5.0/5.0 stars _— Ryan H._ [Read full review](https://www.g2.com/pt/survey_responses/action1-review-13040126) #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/pt/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [Para que serve o Action1 RMM?](https://www.g2.com/pt/discussions/what-is-action1-rmm-used-for) - 1 comment ### [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 542 #### How Do G2 Users Rate N-able N-central? - **Ease of Admin:** 7.9/10 (Category avg: 8.8/10) - **Device Management:** 8.8/10 (Category avg: 9.3/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.1/10 (Category avg: 9.3/10) #### Who Is the Company Behind N-able N-central? - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable 15,859 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website) 2,287 employees on LinkedIn® - **Ownership:** NYSE: NABL #### Who Uses This Product? - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 60% Small, 33% Medium #### What Do G2 Reviewers Say About N-able N-central? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of N-able N-central, which simplifies remote management and integration of tools. - Users value the **automation capabilities** of N-able N-central, appreciating the control and flexibility it provides. - Users value the **customizable scripting options** and excellent remote access for effective IT management in N-able N-central. - Users value the **solid remote access** features of N-able N-central, enhancing monitoring and management capabilities. - Users value the **extensive monitoring capabilities** of N-able N-central, enabling proactive support without client disruption. ##### Cons - Users find the **missing features** in N-able N-central, like better chat and credential management, frustrating for support tasks. - Users experience **feature issues** with N-able N-central, including bugs, inconsistent filters, and a lack of reporting. - Users express frustration with the **inability to edit filters** and the complexity of managing patches in N-able N-central. - Users experience a challenging **learning curve** with N-able N-central due to scattered documentation and complexity. - Users find the **user interface confusing** , often struggling with navigation and frequent issues with the take control feature. #### What Are Recent G2 Reviews of N-able N-central? **["N-central - Great software to manage a fleet of device and get proper information"](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)** **Rating:** 4.5/5.0 stars _— Jeremi D._ [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-13077800) **["Very powerful, flexible platform with strong integrations and automation"](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)** **Rating:** 5.0/5.0 stars _— Patrick K._ [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749) #### What Are G2 Users Discussing About N-able N-central? - [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment - [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do) - [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central) - [What is N Central?](https://www.g2.com/discussions/what-is-n-central) ### [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 536 #### How Do G2 Users Rate Syncro? - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Device Management:** 8.9/10 (Category avg: 9.3/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.3/10) #### Who Is the Company Behind Syncro? - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e40e976a73c48924cb8f8b77b9157604f2844aaff62bdc76b30fd2d0d3fd795&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsyncromsp%2F&secure%5Burl_type%5D=linkedin_company_website) 111 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small, 9% Medium #### What Do G2 Reviewers Say About Syncro? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Syncro, facilitating quick troubleshooting and seamless client communication. - Users praise Syncro for its **effective ticket management and comprehensive support** , enhancing efficiency and streamlining processes. - Users find the **initial setup easy** , making Syncro accessible even for first-time users managing complex RMM solutions. - Users praise the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining ticket management processes. - Users value the **seamless integrations** of Syncro, enhancing both internal processes and external partnerships effectively. ##### Cons - Users express a need for **missing features** like real-time messaging and more Linux distro support in Syncro. - Users report that **improvement is needed** for Syncro's interface and responsiveness to enhance overall usability. - Users feel the **feature limitations** of Syncro, particularly in UI, reporting, and Linux support, hinder productivity. - Users express concerns over **feature limitations** in Syncro, requesting improvements and modern updates to enhance usability. - Users find that Syncro **lacks essential advanced features** , making management and automation more complex and less efficient. #### What Are Recent G2 Reviews of Syncro? **["User-Friendly App that is great for a team in a business"](https://www.g2.com/survey_responses/syncro-review-12059675)** **Rating:** 5.0/5.0 stars _— Michael C._ [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) **["Seamless Tool Integration and Intuitive Setup"](https://www.g2.com/survey_responses/syncro-review-11175905)** **Rating:** 5.0/5.0 stars _— Danilo B._ [Read full review](https://www.g2.com/survey_responses/syncro-review-11175905) #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user. **Average Rating:** 4.3/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Ivanti Neurons for Unified Endpoint Management? - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) - **Device Management:** 8.9/10 (Category avg: 9.3/10) - **Service Management:** 8.5/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.6/10 (Category avg: 9.3/10) #### Who Is the Company Behind Ivanti Neurons for Unified Endpoint Management? - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Company Website:** www.ivanti.com - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti 6,761 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website) 3,023 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 35% Medium, 33% Large #### What Do G2 Reviewers Say About Ivanti Neurons for Unified Endpoint Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **strong automation and centralized control** of Ivanti Neurons, simplifying endpoint management in distributed environments. - Users value the **strong automation and comprehensive visibility** offered by Ivanti Neurons for effective endpoint management. - Users value the **robust automation and AI-driven features** of Ivanti Neurons, enhancing efficiency in device management. - Users highlight the **user-friendly interface** of Ivanti Neurons, making endpoint management and security effortless and efficient. - Users commend the **easy implementation** of Ivanti Neurons, enhancing management and integration across diverse environments. ##### Cons - Users experience **poor customer support** , with slow response times affecting issue resolution during critical incidents. - Users experience **communication delays** impacting troubleshooting and responsiveness, particularly during critical incidents and complex configurations. - Users face **feature issues** with a cluttered UI and slow performance, complicating navigation and customization. - Users find the **steep learning curve** of Ivanti Neurons for UEM challenging, hindering their overall user experience. - Users experience **inconsistent patch deployment** timelines and delays in support, impacting their overall efficiency and productivity. #### What Are Recent G2 Reviews of Ivanti Neurons for Unified Endpoint Management? **["Reliable Endpoint Management for Enterprise IT Operations"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130)** **Rating:** 4.0/5.0 stars _— Rajat M._ [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130) **["Ivanti Neurons: Massive ROI, Fast Performance, and Seamless Cross-Platform Management"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)** **Rating:** 5.0/5.0 stars _— Angelique C._ [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936) ### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 #### How Do G2 Users Rate Milvus TI? - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Device Management:** 9.8/10 (Category avg: 9.3/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10) #### Who Is the Company Behind Milvus TI? - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website) 72 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analista de TI, Analista de Suporte - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small, 42% Medium #### What Do G2 Reviewers Say About Milvus TI? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. ##### Cons - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. #### What Are Recent G2 Reviews of Milvus TI? **["Intuitive system with complete inventory, service, and tickets, good cost-benefit"](https://www.g2.com/survey_responses/milvus-ti-review-12376802)** **Rating:** 4.0/5.0 stars _— Gabriel M._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) **["Strategic dashboards that elevate real-time support management"](https://www.g2.com/survey_responses/milvus-ti-review-12378087)** **Rating:** 5.0/5.0 stars _— Pytter S._ [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) ### [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use. **Average Rating:** 4.3/5.0 **Total Reviews:** 348 #### How Do G2 Users Rate N-able N-Sight RMM? - **Ease of Admin:** 8.2/10 (Category avg: 8.8/10) - **Device Management:** 8.5/10 (Category avg: 9.3/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.0/10 (Category avg: 9.3/10) #### Who Is the Company Behind N-able N-Sight RMM? - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable 15,859 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website) 2,287 employees on LinkedIn® - **Ownership:** NYSE: NABL #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 74% Small, 20% Medium #### What Do G2 Reviewers Say About N-able N-Sight RMM? _AI-generated summary from verified user reviews_ ##### Pros - Users find N-able N-Sight RMM incredibly **easy to use** , appreciating its smooth navigation and straightforward setup. - Users appreciate the **efficient remote access** features of N-able N-Sight RMM, simplifying workstation management and troubleshooting. - Users appreciate the **automation capabilities** of N-able N-Sight RMM, streamlining tasks and enhancing overall efficiency. - Users value the **comprehensive remote monitoring** capabilities of N-able N-Sight RMM, enhancing efficiency and ease of use. - Users value the **useful and stable features** of N-able N-Sight RMM that enhance customer support and service quality. ##### Cons - Users are frustrated with **feature issues** due to lack of integration, poor monitoring, and insufficient bug resolution efforts. - Users find N-able N-Sight RMM **not user-friendly** , struggling with navigation and an overwhelming interface for new users. - Users experience **laggy performance** with N-able N-Sight RMM, especially during remote access with multiple sessions. - Users highlight the **lack of features** in N-able N-Sight RMM, requesting improved integrations and customization options. - Users experience significant **patching issues** , with unreliable agents and inconsistent management creating more work, not less. #### What Are Recent G2 Reviews of N-able N-Sight RMM? **["Extremely Comprehensive Tool"](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-13200894)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-13200894) **["Recommended"](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186)** **Rating:** 4.0/5.0 stars _— Reece B._ [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186) #### What Are G2 Users Discussing About N-able N-Sight RMM? - [What does remote monitoring mean?](https://www.g2.com/discussions/what-does-remote-monitoring-mean) - [What is SolarWinds RMM?](https://www.g2.com/discussions/what-is-solarwinds-rmm) - [How does SolarWinds monitoring tool work?](https://www.g2.com/discussions/how-does-solarwinds-monitoring-tool-work) - [What is SolarWinds monitoring?](https://www.g2.com/discussions/what-is-solarwinds-monitoring) ### [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead. **Average Rating:** 4.4/5.0 **Total Reviews:** 200 #### How Do G2 Users Rate SuperOps? - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Device Management:** 9.0/10 (Category avg: 9.3/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.0/10 (Category avg: 9.3/10) #### Who Is the Company Behind SuperOps? - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** superops.com - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 84% Small, 14% Medium #### What Do G2 Reviewers Say About SuperOps? _AI-generated summary from verified user reviews_ ##### Pros - Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. - Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. - Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. - Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. - Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. ##### Cons - Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. - Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. - Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. - Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. - Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. #### What Are Recent G2 Reviews of SuperOps? **["Superops: Easy Deployment, Clean UI, and Powerful MSP Tools in One"](https://www.g2.com/survey_responses/superops-review-12981526)** **Rating:** 5.0/5.0 stars _— Martin R._ [Read full review](https://www.g2.com/survey_responses/superops-review-12981526) **["All-in-One RMM + Ticketing That Powers Remote-First Automation"](https://www.g2.com/survey_responses/superops-review-12986642)** **Rating:** 5.0/5.0 stars _— Nick M._ [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) ### [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate LogMeIn Resolve? - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Device Management:** 9.3/10 (Category avg: 9.3/10) - **Service Management:** 9.2/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10) #### Who Is the Company Behind LogMeIn Resolve? - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto 41,211 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website) 993 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Medium, 36% Small #### What Do G2 Reviewers Say About LogMeIn Resolve? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. ##### Cons - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **["Centralized IT Solution with Robust Features"](https://www.g2.com/survey_responses/logmein-resolve-review-9611674)** **Rating:** 4.5/5.0 stars _— Ruban B._ [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-9611674) **["Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding"](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)** **Rating:** 4.0/5.0 stars _— Steve K._ [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### [Splashtop Autonomous Endpoint Management](https://www.g2.com/products/splashtop-autonomous-endpoint-management/reviews) Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop AEM enables IT to: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively **Average Rating:** 4.5/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate Splashtop Autonomous Endpoint Management? - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Device Management:** 10.0/10 (Category avg: 9.3/10) - **Remote Monitoring:** 8.3/10 (Category avg: 9.3/10) #### Who Is the Company Behind Splashtop Autonomous Endpoint Management? - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop 5,216 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website) 353 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Medium, 33% Small #### What Do G2 Reviewers Say About Splashtop Autonomous Endpoint Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Splashtop, noting its intuitive interface and seamless integration into workflows. - Users value the **reliability** of Splashtop Endpoint Management for timely updates and seamless software compatibility. - Users love the **easy remote access** of Splashtop, facilitating quick troubleshooting and efficient team collaboration. - Users value the **robust security features** of Splashtop, ensuring comprehensive protection against threats and seamless updates. - Users praise the **intuitive interface and automation features** of Splashtop, enhancing efficiency and proactive management significantly. ##### Cons - Users find that Splashtop lacks **advanced reporting and compliance features** , limiting its effectiveness for strict regulatory needs. - Users note **limited features** in Splashtop Autonomous Endpoint Management, hoping for improvements in software updates and reporting. - Users find **limited admin functionality** challenging in large organizations, affecting efficiency and reporting capabilities. - Users note that Splashtop Autonomous Endpoint Management shows **excessive memory and CPU usage** on some systems, impacting performance. - Users experience **remote access issues** due to IP conflicts and background service disruptions affecting connectivity. #### What Are Recent G2 Reviews of Splashtop Autonomous Endpoint Management? **["Comprehensive Endpoint Management with Powerful Automation and Visibility"](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)** **Rating:** 4.0/5.0 stars _— Verified User in Consulting_ [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577) **["Efficient Endpoint Management with Automation, Proactive Alerts, and a Clear Dashboard"](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13142498)** **Rating:** 4.5/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13142498) ### [Pulseway](https://www.g2.com/products/pulseway/reviews) Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself. **Average Rating:** 4.5/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Pulseway? - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) - **Device Management:** 9.3/10 (Category avg: 9.3/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10) #### Who Is the Company Behind Pulseway? - **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design) - **Year Founded:** 2011 - **HQ Location:** Dublin, Ireland - **Twitter:** @pulsewayapp 6,073 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13461eda98452f19db968c93270151f7e273ce2a1fb4a8c11bd2f26c9027a97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1987200%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small, 42% Medium #### What Do G2 Reviewers Say About Pulseway? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Pulseway, making it simple to implement and enhancing customer support experiences. - Users appreciate the **easy setup** of Pulseway, allowing for efficient implementation and enhanced service management. - Users commend the **easy implementation** of Pulseway, appreciating its quick setup and supportive resources throughout the process. - Users value the **easy integrations** of Pulseway, enhancing their workflow and simplifying infrastructure management across systems. - Users appreciate the **easy integrations** with other software, enhancing their overall experience with Pulseway. ##### Cons - Users note the **limited features** of Pulseway, particularly missing Microsoft Office integration and inadequate network monitoring tools. - Users face **limited compatibility** with Pulseway, especially regarding Microsoft Office and Linux integration challenges. - Users find Pulseway's performance to be **slow** , particularly with ticketing and during peak hours, affecting usability. - Users feel the pricing is **very high** compared to similar services, indicating potential for better licensing options. - Users express frustration with **unfinished features** and constant upselling, complicating their overall Pulseway experience. #### What Are Recent G2 Reviews of Pulseway? **["Clear, Intuitive PSA/RMM Interface with Fast Mobile App and Predictable Pricing"](https://www.g2.com/survey_responses/pulseway-review-13212303)** **Rating:** 4.0/5.0 stars _— Giovanni C._ [Read full review](https://www.g2.com/survey_responses/pulseway-review-13212303) **["Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation"](https://www.g2.com/survey_responses/pulseway-review-12795320)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320) #### What Are G2 Users Discussing About Pulseway? - [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based) - [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version) - [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment - [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for) - ‹ Prev ‹ Prev - 1 - [2](/pt/categories/remote-monitoring-management-rmm?order=g2_score&page=2#product-list) - [3](/pt/categories/remote-monitoring-management-rmm?order=g2_score&page=3#product-list) - [4](/pt/categories/remote-monitoring-management-rmm?order=g2_score&page=4#product-list) - [Next › Next ›](/pt/categories/remote-monitoring-management-rmm?order=g2_score&page=2#product-list) Categorias em Destaque [Software de Inteligência de Liderança](https://www.g2.com/pt/categories/lead-intelligence) [Software de Colaboração de Conteúdo em Nuvem](https://www.g2.com/pt/categories/cloud-content-collaboration) [Software de Gestão de Despesas](https://www.g2.com/pt/categories/spend-management) [Software de Reconhecimento de Voz](https://www.g2.com/pt/categories/voice-recognition) [Software da Loja SAP](https://www.g2.com/pt/categories/sap-store) Categorias Similares - [Gerenciamento de Portfólio de Aplicações](/pt/categories/application-portfolio-management) - [Dimensionamento Automático](/pt/categories/auto-scaling) - [Gestão de Custos em Nuvem](/pt/categories/cloud-cost-management) - [Plataformas de Gerenciamento de Nuvem](/pt/categories/cloud-management-platforms) - [Ferramentas de Avaliação de Migração para a Nuvem](/pt/categories/cloud-migration-assessment-tools) - [Bancos de Dados Colunares](/pt/categories/columnar-databases) - [Dados como Serviço (DaaS)](/pt/categories/data-as-a-service-daas) - [Destruição de Dados](/pt/categories/data-destruction) - [Extração de Dados](/pt/categories/data-extraction-tools) - [Governança de Dados](/pt/categories/data-governance-tools) - [Observabilidade de Dados](/pt/categories/data-observability) - [Recuperação de Dados](/pt/categories/data-recovery) - [Gestão da Experiência Digital do Empregado (DEX)](/pt/categories/digital-employee-experience-dex-management) - [Monitoramento da Experiência Digital (MED)](/pt/categories/digital-experience-monitoring-dem) - [Governança Digital](/pt/categories/digital-governance) [Browse Monitoramento e Gerenciamento Remoto (RMM) Themes](/pt/categories/remote-monitoring-management-rmm/themes) ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL Pesquisado e escrito por [Tian Lin](https://research.g2.com/insights/author/tian-lin) Updated April 10, 2026 O software de monitoramento e gerenciamento remoto (RMM) permite que equipes de TI e provedores de serviços gerenciados (MSPs) supervisionem, controlem e mantenham remotamente sistemas, redes e dispositivos a partir de um painel centralizado, possibilitando a detecção proativa de problemas, remediação automatizada e gerenciamento eficiente de infraestruturas de TI distribuídas sem a necessidade de acesso no local. ### Capacidades Principais do Software RMM Para se qualificar para inclusão na categoria de Monitoramento e Gerenciamento Remoto (RMM), um produto deve: - Monitorar ativos de TI, como endpoints, servidores, dispositivos móveis e aplicativos - Fornecer visibilidade básica da rede, como conectividade de endpoints e verificações de tempo de atividade - Descobrir e rastrear problemas relacionados a TI por meio de alertas automatizados e limites - Fornecer acesso remoto seguro e controle de endpoints para diagnósticos, manutenção e suporte ao usuário sem presença física - Suportar a automação de tarefas recorrentes de manutenção de TI, como implantação de scripts, gerenciamento de serviços ou execução de operações em lote em vários endpoints - Suportar o gerenciamento de patches para atualizações de SO e aplicativos - Fornecer inventário de ativos e gerenciamento de configuração - Gerar alertas e notificações em tempo real - Oferecer painéis centralizados e ferramentas de relatórios ### Casos de Uso Comuns para Software RMM Departamentos internos de TI e MSPs usam software RMM para manter o desempenho contínuo do sistema e resolver problemas antes que impactem os usuários. Casos de uso comuns incluem: - Monitorar endpoints e servidores distribuídos a partir de um único painel para garantir tempo de atividade e desempenho - Automatizar a implantação de patches e tarefas de manutenção rotineiras em vários dispositivos sem intervenção manual - Detectar e remediar proativamente problemas antes que eles se transformem em interrupções ou falhas de serviço ### Como o Software RMM Difere de Outras Ferramentas As ferramentas RMM funcionam em segundo plano monitorando sistemas e lidando com a manutenção rotineira, enquanto [software de help desk](https://www.g2.com/pt/categories/help-desk) e [software de service desk](https://www.g2.com/pt/categories/service-desk) gerenciam a comunicação com o usuário e o rastreamento de problemas. As plataformas RMM frequentemente se integram diretamente com essas ferramentas para que dados de desempenho, alertas e detalhes de ativos alimentem automaticamente os sistemas de ticket, criando uma abordagem proativa e orientada por dados para o gerenciamento de serviços de TI quando os dois são combinados. ### Insights da G2 sobre Software RMM Com base nas tendências de categoria na G2, o acesso remoto a endpoints e o gerenciamento automatizado de patches se destacam como as capacidades mais valorizadas. Essas plataformas proporcionam reduções nas visitas de suporte no local e melhoram o tempo médio de resolução como principais resultados da adoção. Principais Ferramentas em Resumo | Product | Melhor para | User Review | | --- | --- | --- | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/ninjaone/reviews)[NinjaOne](https://www.g2.com/pt/products/ninjaone/reviews)[4.7/5(5,025)](https://www.g2.com/pt/products/ninjaone/reviews) | Conformidade automatizada de patches com script remoto em segundo plano | "Capacite nosso MSP para resolver problemas rapidamente e crescer rapidamente" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7550bcff45895b9a0bd1ebb5c48260a6/atera.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/atera/reviews)[Atera](https://www.g2.com/pt/products/atera/reviews)[4.6/5(1,247)](https://www.g2.com/pt/products/atera/reviews) | RMM por técnico com escalonamento ilimitado de endpoints | "RMM Fácil de Usar Com Forte Correção, Scripting e uma Visão Central de Dispositivos" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/acronis-cyber-protect-cloud/reviews)[Acronis Cyber Protect Cloud](https://www.g2.com/pt/products/acronis-cyber-protect-cloud/reviews)[4.7/5(1,441)](https://www.g2.com/pt/products/acronis-cyber-protect-cloud/reviews) | Backup unificado e segurança de endpoint de um único agente | "Implantação Fácil, Gestão Intuitiva e Grande Valor" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/teamviewer/reviews)[TeamViewer](https://www.g2.com/pt/products/teamviewer/reviews)[4.5/5(4,153)](https://www.g2.com/pt/products/teamviewer/reviews) | Suporte remoto instantâneo de desktop com acesso não supervisionado | "Software incrível de conexão remota" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b9a918b71ff9f6df97b4308479b380d/datto-rmm.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/datto-rmm/reviews)[Datto RMM](https://www.g2.com/pt/products/datto-rmm/reviews)[4.5/5(795)](https://www.g2.com/pt/products/datto-rmm/reviews) | Automação MSP com fluxos de trabalho PSA integrados | "Gestão Integral com Automação Limitada em Patches" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_54cff0c7d284d4afc2e693a97e1978d9/action1.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/action1/reviews)[Action1](https://www.g2.com/pt/products/action1/reviews)[4.9/5(1,173)](https://www.g2.com/pt/products/action1/reviews) | Correção nativa da nuvem sem dependência de VPN | "Action1 Oferece Valor Incrível: Endpoints Gratuitos, Escalonamento Acessível e Relatórios Fenomenais" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c5d4dfd82e94592723258562ddc1c4c1/n-able-n-central.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/n-able-n-central/reviews)[N-able N-central](https://www.g2.com/pt/products/n-able-n-central/reviews)[4.4/5(563)](https://www.g2.com/pt/products/n-able-n-central/reviews) | Automação MSP com flexibilidade profunda de script | "N-central - Ótimo software para gerenciar uma frota de dispositivos e obter informações adequadas" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b31b4a565844701826eaa0625985b983/syncro.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/syncro/reviews)[Syncro](https://www.g2.com/pt/products/syncro/reviews)[4.5/5(538)](https://www.g2.com/pt/products/syncro/reviews) | Roteirização MSP e precificação RMM por técnico | "Integração de Ferramentas Sem Costura e Configuração Intuitiva" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2aacb99ec8270d26bdd9dea8d3c37848/milvus-ti.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/milvus-ti/reviews)[Milvus TI](https://www.g2.com/pt/products/milvus-ti/reviews)[4.8/5(132)](https://www.g2.com/pt/products/milvus-ti/reviews) | Ticketing MSP multi-cliente com acesso remoto integrado | "Sistema intuitivo com inventário, atendimento e tickets completos, bom custo benefício" | * * * Show More ### Tópicos de Monitoramento e Gerenciamento Remoto (RMM) - [O que é Software de Monitoramento e Gerenciamento Remoto (RMM)?](#o-que-e-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Por que Usar Software de Monitoramento e Gerenciamento Remoto (RMM)?](#por-que-usar-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Quem Usa Software de Monitoramento e Gerenciamento Remoto (RMM)?](#quem-usa-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Recursos do Software de Monitoramento e Gerenciamento Remoto (RMM)](#recursos-do-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Qual é o melhor software RMM para pequenas empresas?](#qual-e-o-melhor-software-rmm-para-pequenas-empresas) - [Qual é a plataforma RMM mais recomendada para médias empresas?](#qual-e-a-plataforma-rmm-mais-recomendada-para-medias-empresas) - [Tendências Relacionadas ao Software de Monitoramento e Gerenciamento Remoto](#tendencias-relacionadas-ao-software-de-monitoramento-e-gerenciamento-remoto) - [Problemas Potenciais com Software de Monitoramento e Gerenciamento Remoto (RMM)](#problemas-potenciais-com-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Software e Serviços Relacionados ao Software de Monitoramento e Gerenciamento Remoto (RMM)](#software-e-servicos-relacionados-ao-software-de-monitoramento-e-gerenciamento-remoto-rmm) [ ### Tópicos de Monitoramento e Gerenciamento Remoto (RMM) Expandir/Recolher ](#) - [O que é Software de Monitoramento e Gerenciamento Remoto (RMM)?](#o-que-e-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Por que Usar Software de Monitoramento e Gerenciamento Remoto (RMM)?](#por-que-usar-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Quem Usa Software de Monitoramento e Gerenciamento Remoto (RMM)?](#quem-usa-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Recursos do Software de Monitoramento e Gerenciamento Remoto (RMM)](#recursos-do-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Qual é o melhor software RMM para pequenas empresas?](#qual-e-o-melhor-software-rmm-para-pequenas-empresas) - [Qual é a plataforma RMM mais recomendada para médias empresas?](#qual-e-a-plataforma-rmm-mais-recomendada-para-medias-empresas) - [Tendências Relacionadas ao Software de Monitoramento e Gerenciamento Remoto](#tendencias-relacionadas-ao-software-de-monitoramento-e-gerenciamento-remoto) - [Problemas Potenciais com Software de Monitoramento e Gerenciamento Remoto (RMM)](#problemas-potenciais-com-software-de-monitoramento-e-gerenciamento-remoto-rmm) - [Software e Serviços Relacionados ao Software de Monitoramento e Gerenciamento Remoto (RMM)](#software-e-servicos-relacionados-ao-software-de-monitoramento-e-gerenciamento-remoto-rmm) ## Saiba Mais Sobre Software de Monitoramento e Gerenciamento Remoto (RMM) ### O que é Software de Monitoramento e Gerenciamento Remoto (RMM)? Ferramentas de monitoramento e gerenciamento remoto (RMM) permitem que empresas gerenciem remotamente dispositivos como servidores, desktops, dispositivos móveis e outros hardwares. Elas utilizam _agentes_ instalados localmente (um programa ator para tomar ações para uma solução diferente) para implantar patches, instalar novos aplicativos e monitorar o desempenho dos dispositivos. Se um agente detectar um problema potencial, ele gerará automaticamente um ticket e notificará a equipe de TI da organização para solução de problemas e resolução. Algumas soluções RMM permitem que as empresas implementem medidas de segurança específicas para dispositivos também. Principais Benefícios do Software de Monitoramento e Gerenciamento Remoto - Fornece consciência e visibilidade sobre todo o hardware da empresa à distância - Monitora e mantém dispositivos remotamente - Destaca problemas potenciais e soluciona antes que um problema ocorra ### Por que Usar Software de Monitoramento e Gerenciamento Remoto (RMM)? Hardware e dispositivos — especialmente dispositivos móveis e IoT — são cada vez mais integrais às funções diárias de negócios. À medida que o número de dispositivos e hardwares cresce, pode ser difícil rastrear, gerenciar e proteger esses dispositivos. O software RMM pode ajudar as empresas a lidar com a expansão crescente de dispositivos. As soluções RMM também são uma espécie de "loja única", pois permitem registro, monitoramento, alertas, gerenciamento e insights gerais do ecossistema. ### Quem Usa Software de Monitoramento e Gerenciamento Remoto (RMM)? O software RMM é frequentemente usado por provedores de serviços gerenciados (MSPs), que geralmente não estariam no local com uma empresa enquanto fornecem um serviço gerenciado — neste caso, monitorando e gerenciando os dispositivos de uma empresa. Mas o software RMM não é usado exclusivamente por MSPs. Independentemente do tipo de negócio, administradores de TI que cobrem administração de ativos são os usuários mais típicos de RMM. Administradores de segurança de dispositivos ou ativos também podem utilizar essas soluções. Tickets gerados por soluções RMM são enviados para equipes de suporte de TI para resolução. ### Recursos do Software de Monitoramento e Gerenciamento Remoto (RMM) Os seguintes são recursos comuns entre soluções RMM: **Compatibilidade de dispositivos —** Pela natureza do produto, o software RMM precisa ser compatível com um grande número de dispositivos; no entanto, alguns produtos podem ter compatibilidade apenas com certos grupos de dispositivos. **Detecção de dispositivos —** Se um novo dispositivo de negócios for adicionado à rede, as soluções RMM podem detectar esse dispositivo e sinalizá-lo para instalação de agente ou instalar o agente automaticamente. **Gerenciamento de dispositivos —** Uma vez que um dispositivo é registrado na solução RMM e tem um agente instalado, os dispositivos podem ser configurados, corrigidos, atualizados com novos softwares e mais, sem a necessidade de levar esses dispositivos diretamente para TI. **Monitoramento —** As soluções RMM permitem que as empresas monitorem o desempenho de seus dispositivos, permitindo que detectem problemas potenciais — lentidão do dispositivo, novos programas questionáveis, etc. — cedo ou forneçam insights sobre por que novos problemas ocorreram. [**Geração de tickets**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** Quando o agente RMM detecta um possível problema, um ticket é gerado automaticamente e arquivado para que as equipes de TI solucionem. **Relatórios e visualização de dados —** As ferramentas RMM geralmente incluem capacidades de painel para visibilidade de "painel único" no desempenho geral dos dispositivos de negócios. Muitas ferramentas também permitem painéis e relatórios personalizados para que as empresas possam se concentrar especificamente nas métricas que consideram mais importantes. Este recurso ajuda as empresas a gerar insights baseados em dados e usar essa análise para fazer planos para seu hardware. **Integração de soluções —** Para maximizar a eficácia de uma solução RMM, ela precisa se integrar com outras soluções orientadas para TI. Estas podem ser monitoramento mais aprofundado, segurança, backup e mais. **Acesso remoto —** As soluções RMM permitem que os usuários acessem remotamente dispositivos no caso de certas instalações, patches, etc. exigirem uma abordagem mais prática sem que um técnico esteja fisicamente presente. ### Qual é o melhor software RMM para pequenas empresas? Quando o suporte de TI é limitado, mas a proliferação de dispositivos está crescendo,[pequenas empresas](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) confiam em ferramentas RMM que reduzem cargas de trabalho manuais e mantêm os sistemas funcionando sem problemas sem estourar o orçamento. Plataformas que enfatizam simplicidade, automação e baixo custo operacional tendem a receber altas avaliações no G2. Aqui estão as melhores opções: - [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Oferece uma interface moderna e intuitiva com recursos de acesso remoto, correção e alertas projetados para equipes de TI enxutas, classificado como líder de categoria para pequenas empresas. - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Fornece monitoramento remoto poderoso, automação baseada em políticas e controle seguro de endpoints apoiado pela infraestrutura de recuperação de desastres da Datto, adequado para MSPs e PMEs. - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combina controle remoto e monitoramento em uma plataforma, com complementos para rastreamento de ativos, correção e backup. É ideal para pequenas equipes que gerenciam ambientes híbridos. - [Atera](https://www.g2.com/products/atera/reviews): Oferece uma solução RMM + PSA tudo-em-um com monitoramento ilimitado de dispositivos por técnico, modelos de automação e um modelo de preços transparente que é altamente amigável para PMEs. ### Qual é a plataforma RMM mais recomendada para médias empresas? Para [empresas de médio porte](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), as plataformas RMM mais recomendadas oferecem acesso remoto seguro, monitoramento centralizado e gerenciamento eficiente de patches, adaptados para atender às demandas de infraestrutura em expansão e ambientes de trabalho híbridos. Com base nas avaliações do G2, estas são as escolhas de destaque: À medida que as empresas crescem além de algumas dezenas de endpoints, elas precisam de plataformas RMM que possam orquestrar ambientes complexos sem sacrificar visibilidade ou controle. Essas ferramentas consistentemente recebem elogios de empresas de médio porte, equilibrando flexibilidade e governança: - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Oferece acesso remoto rápido e seguro com registro robusto de sessões, agrupamento de dispositivos e gerenciamento de técnicos, ideal para equipes de TI que precisam de suporte responsivo em endpoints distribuídos. - [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Fornece monitoramento, rastreamento de ativos, correção e automação tudo-em-um em uma plataforma escalável, com forte suporte para implantações em vários sites e conformidade. - [Action1:](https://www.g2.com/products/action1/reviews) Um RMM nativo da nuvem projetado para correção em tempo real, controle remoto e implantação de software, otimizado para empresas de médio porte com operações remotas ou híbridas. - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Oferece visibilidade de dispositivos multiplataforma e capacidades de gerenciamento remoto que atendem equipes de TI que buscam controle mais rigoroso sobre endpoints móveis e de desktop. #### Recursos Adicionais de Software de Monitoramento e Gerenciamento Remoto (RMM) **Segurança de endpoint —** Algumas soluções RMM incluirão capacidades de proteção de endpoint para melhorar a segurança em todos os dispositivos da empresa. Embora não seja um recurso universal, um software RMM que inclua esse recurso seria particularmente útil para pequenas e médias empresas que podem não precisar de um produto de produção de endpoint separado e mais robusto. **Backup de dados —** Não é um recurso tão comum, alguns softwares RMM incluem a capacidade de fazer backup e/ou recuperar dados perdidos no caso de falha do dispositivo. Este recurso é especificamente menos comum devido à quantidade de espaço de armazenamento que potencialmente seria necessário para fazer backup de um grande número de dispositivos. Mas, para empresas especificamente menores, o dilema do espaço de armazenamento pode não ser um problema tão grande. Outros Recursos de Software de Monitoramento e Gerenciamento Remoto (RMM): [Rastreamento de Ativos](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [Conformidade com Políticas ITIL](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Gerenciamento de Serviços](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Gerenciamento de Fluxo de Trabalho](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management) ### Tendências Relacionadas ao Software de Monitoramento e Gerenciamento Remoto **Automação —** A automação se encaixa muito bem com as capacidades de RMM e é um recurso chave para se tornar mainstream no futuro. Ao automatizar a descoberta, correção e outras tarefas de manutenção, as soluções RMM podem economizar tempo significativo dos usuários para ser usado em outras tarefas. **Conformidade —** À medida que mais estados, regiões e países aprovam leis de privacidade mais rigorosas, as empresas precisarão manter a conformidade em mente. Introduzir capacidades de conformidade e governança na solução RMM padrão ajudará muito as empresas a cumprir essas novas leis à medida que são implementadas e ajudá-las a se proteger de possíveis problemas de privacidade. ### Problemas Potenciais com Software de Monitoramento e Gerenciamento Remoto (RMM) **Compatibilidade —** Comprar uma solução RMM que seja incompatível com alguns dos dispositivos que precisam ser monitorados é autodestrutivo. Verifique se a solução RMM que você está avaliando seria compatível com todos os dispositivos e endpoints necessários. **Perda de visibilidade —** Perder visibilidade sobre um dispositivo(s) — ou talvez perder um dispositivo completamente — pode atrasar sua empresa, potencialmente sem perceber. Com as ameaças de segurança evoluindo constantemente, um dispositivo atrasado em relação aos demais pode ser uma vulnerabilidade perigosa. As empresas devem, com alguma regularidade, tentar trabalhar contra esse problema verificando se a lista de dispositivos reconhecidos pela solução RMM corresponde à lista de ativos ao vivo de uma solução de gerenciamento de ativos. ### Software e Serviços Relacionados ao Software de Monitoramento e Gerenciamento Remoto (RMM) [**Software de proteção de endpoint**](https://www.g2.com/categories/endpoint-protection) **—** Soluções de proteção de endpoint ajudam as empresas a proteger seus dispositivos. Combinar uma dessas soluções com um software RMM ajuda a proteger e proteger mais completamente os dispositivos de negócios. [**Software de gerenciamento unificado de endpoints (UEM)**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** Para pequenas empresas que não possuem uma infraestrutura de rede ou servidor mais extensa, o UEM pode ser uma alternativa sólida. Essas soluções são mais focadas em gerenciar dispositivos de negócios como tablets, telefones, laptops e outros dispositivos conectados à internet.