# Best Remote Desktop Software for Small Business *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Desktop category. In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Small Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,950 reviews) | IT support with unattended cross-platform access | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (692 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,107 reviews) | Patch-driven remote access without VPN dependency | "[Action1 Makes Patch & Vulnerability Management Fast, Easy, and Cloud-Based](https://www.g2.com/survey_responses/action1-review-13138928)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (661 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,079 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (479 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) | 4.5/5.0 (140 reviews) | — | "[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## G2 Grid® for Remote Desktop Software ![G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-desktop/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=55794&focus%5B%5D=70792&focus%5B%5D=32592&focus%5B%5D=101553&focus%5B%5D=13662&focus%5B%5D=15025) Highlighted products: TeamViewer, Zoho Assist, RemotePC, Action1, Splashtop Remote Access, Syncro, AnyDesk, and ScreenConnect. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=remotepc&focus%5B%5D=action1&focus%5B%5D=splashtop-remote-access&focus%5B%5D=syncro&focus%5B%5D=anydesk&focus%5B%5D=screenconnect&segment=small-business) ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TightVNC (+0.58%) - Among all products in this category, TightVNC recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,000+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Best for Small Businesses:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Mid-Market:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Enterprise:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### ManageEngine ADManager Plus ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. 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[TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,950 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. **Cons:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 692 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 22% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Easy Setup (69 reviews) - Reliability (68 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Connection Issues (16 reviews) - Not User-Friendly (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact. - Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient. - Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective. - Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction. - Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality. **Cons:** - Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability. - Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases. - Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times. - Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software. - Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal. #### What Are Recent G2 Reviews of Zoho Assist? **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- **"[Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting](https://www.g2.com/survey_responses/zoho-assist-review-13054711)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 3. [RemotePC](https://www.g2.com/products/remotepc/reviews) RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises **Average Rating:** 4.7/5.0 **Total Reviews:** 661 **How Do G2 Users Rate RemotePC?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind RemotePC?** - **Seller:** [IDrive](https://www.g2.com/sellers/idrive) - **Year Founded:** 2007 - **HQ Location:** Calabasas, CA - **Twitter:** @IDriveBackup (17,846 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (134 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 7% Mid-Market #### What Are RemotePC's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Easy Setup (74 reviews) - Easy Access (55 reviews) - Affordable (47 reviews) - Remote Access (38 reviews) **Cons:** - Slow Performance (18 reviews) - Remote Access Issues (13 reviews) - Screen Resolution (11 reviews) - Connection Issues (10 reviews) - Delay Issues (9 reviews) ### What Do G2 Reviewers Say About RemotePC? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of setup** of RemotePC, enjoying seamless access and hassle-free remote work solutions. - Users love the **easy setup** of RemotePC, enabling quick remote access and hassle-free user management. - Users praise RemotePC for its **easy access** , providing fast and intuitive remote connectivity from any device. - Users appreciate **RemotePC's affordability** , finding it ideal for non-technical users and small businesses seeking cost-effective solutions. - Users value the **seamless remote access** capabilities of RemotePC, enabling hassle-free work-from-home experiences. **Cons:** - Users experience **slow performance** with RemotePC, including lag and syncing issues affecting real-time interactions. - Users experience **remote access issues** , including disconnections and login problems in certain regions like China. - Users experience **fuzzy screen resolution** with RemotePC, which can disrupt real-time interactions and control during use. - Users occasionally experience **connection issues** that result in disconnections and lag during remote sessions. - Users report **delay issues** with RemotePC, experiencing lag that disrupts real-time interactions and performance consistency. #### What Are Recent G2 Reviews of RemotePC? **"[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)"** **Rating:** 4.0/5.0 stars *— Lofty Community Media I.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492) --- **"[Great Value and Lightning-Fast Support](https://www.g2.com/survey_responses/remotepc-review-13102776)"** **Rating:** 5.0/5.0 stars *— Brett N.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-13102776) --- #### What Are G2 Users Discussing About RemotePC? - [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for) - [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments - [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments - [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments - [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments ### 4. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,107 **How Do G2 Users Rate Action1?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Mid-Market, 36% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (84 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users find Action1 extremely easy to set up and **effortless to manage** , streamlining IT responsibilities with efficiency. - Users commend Action1's **effective patch management** , appreciating its reliability, ease of use, and comprehensive features for MSPs. - Users find Action1's **easy setup** and configuration process incredibly user-friendly, streamlining device management effortlessly. - Users appreciate the **automated software deployment** capabilities of Action1, making server management effortless and efficient. - Users highly value the **automation capabilities** of Action1, which streamline server updates and software deployment efficiently. **Cons:** - Users note a significant **absence of a Linux agent** , limiting functionality for users on that platform. - Users find the **remote access issues** to be a drawback, noting slow connections and room for feature enhancements. - Users note **feature limitations** in Action1, particularly with customizations and missing functionalities, affecting overall satisfaction. - Users find that the **reporting and logging features need improvement** , impacting usability and overall effectiveness. - Users note that **report creation and logging readability** need improvement for a better overall experience with Action1. #### What Are Recent G2 Reviews of Action1? **"[Action1 Makes Patch & Vulnerability Management Fast, Easy, and Cloud-Based](https://www.g2.com/survey_responses/action1-review-13138928)"** **Rating:** 5.0/5.0 stars *— ian b.* [Read full review](https://www.g2.com/survey_responses/action1-review-13138928) --- **"[Action1: Fast Setup, Powerful Automation, and Great Value for MSPs](https://www.g2.com/survey_responses/action1-review-13139726)"** **Rating:** 5.0/5.0 stars *— Edwin C.* [Read full review](https://www.g2.com/survey_responses/action1-review-13139726) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 5. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector **Average Rating:** 4.8/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Splashtop Remote Access?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Access?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (349 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Splashtop Remote Access's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Setup (35 reviews) - Remote Access (25 reviews) - Easy to Access (19 reviews) - Remote Support (19 reviews) **Cons:** - Remote Access Issues (22 reviews) - Connection Issues (13 reviews) - Feature Limitations (8 reviews) - Not User-Friendly (7 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Access? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike. - Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access. - Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere. - Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity. - Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization. **Cons:** - Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance. - Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality. - Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop. - Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience. - Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions. #### What Are Recent G2 Reviews of Splashtop Remote Access? **"[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)"** **Rating:** 5.0/5.0 stars *— Josh G.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892) --- **"[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)"** **Rating:** 4.5/5.0 stars *— Luca I.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589) --- #### What Are G2 Users Discussing About Splashtop Remote Access? - [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for) - [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure) - [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use) - [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment - [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment ### 6. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 521 **How Do G2 Users Rate Syncro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 9% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (237 reviews) - Features (159 reviews) - Easy Setup (111 reviews) - Automation (106 reviews) - Integrations (105 reviews) **Cons:** - Missing Features (105 reviews) - Improvement Needed (78 reviews) - Feature Limitations (70 reviews) - Feature Issues (61 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Syncro, facilitating quick troubleshooting and seamless client communication. - Users praise Syncro for its **effective ticket management and comprehensive support** , enhancing efficiency and streamlining processes. - Users find the **initial setup easy** , making Syncro accessible even for first-time users managing complex RMM solutions. - Users praise the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining ticket management processes. - Users value the **seamless integrations** of Syncro, enhancing both internal processes and external partnerships effectively. **Cons:** - Users express a need for **missing features** like real-time messaging and more Linux distro support in Syncro. - Users report that **improvement is needed** for Syncro's interface and responsiveness to enhance overall usability. - Users feel the **feature limitations** of Syncro, particularly in UI, reporting, and Linux support, hinder productivity. - Users express concerns over **feature limitations** in Syncro, requesting improvements and modern updates to enhance usability. - Users find that Syncro **lacks essential advanced features** , making management and automation more complex and less efficient. #### What Are Recent G2 Reviews of Syncro? **"[Effortless MSP Management with Room for Improvement](https://www.g2.com/survey_responses/syncro-review-10401818)"** **Rating:** 5.0/5.0 stars *— Devyn A.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10401818) --- **"[Syncro: Simple, Stable, and Well-Integrated for RMM and Remote Work](https://www.g2.com/survey_responses/syncro-review-13128702)"** **Rating:** 4.5/5.0 stars *— Josh S.* [Read full review](https://www.g2.com/survey_responses/syncro-review-13128702) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 7. [AnyDesk](https://www.g2.com/products/anydesk/reviews) AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,079 **How Do G2 Users Rate AnyDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind AnyDesk?** - **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh) - **Year Founded:** 2014 - **HQ Location:** Stuttgart - **Twitter:** @anydesk (7,883 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (354 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 43% Mid-Market #### What Are AnyDesk's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Remote Control (16 reviews) - Remote Support (15 reviews) - Easy Access (14 reviews) - Easy Setup (14 reviews) **Cons:** - Connection Issues (9 reviews) - Remote Access Issues (8 reviews) - Slow Performance (7 reviews) - Slow Connectivity (6 reviews) - Delay Issues (5 reviews) ### What Do G2 Reviewers Say About AnyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AnyDesk, enabling quick and efficient remote connections for technical support. - Users appreciate the **remote access capabilities** of AnyDesk, enabling seamless control and collaboration from anywhere. - Users appreciate the **s seamless remote support** of AnyDesk, enabling smooth access and excellent IT management features. - Users appreciate the **easy access** of AnyDesk, enjoying seamless connectivity even with slower internet connections. - Users love the **easy setup** of AnyDesk, allowing for quick connections and efficient technical support. **Cons:** - Users often face **connection issues** with AnyDesk, including slow speeds and random disconnections, leading to frustration. - Users face **remote access issues** with AnyDesk, including connection timeouts and unreliable clipboard file transfers. - Users often face **slow performance** with AnyDesk, particularly during connections and when internet speed is low. - Users experience **slow connectivity** issues, especially with network restrictions, affecting the overall performance of AnyDesk. - Users often experience **delay issues** with AnyDesk, particularly with connectivity and slow response times. #### What Are Recent G2 Reviews of AnyDesk? **"[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)"** **Rating:** 5.0/5.0 stars *— Prasanna Kumar D.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183) --- **"[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)"** **Rating:** 4.5/5.0 stars *— Sunil B.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340) --- #### What Are G2 Users Discussing About AnyDesk? - [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 7 comments - [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment - [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment ### 8. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 479 **How Do G2 Users Rate ScreenConnect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ScreenConnect?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small-Business, 31% Mid-Market #### What Are ScreenConnect's Pros and Cons? **Pros:** - Reliability (5 reviews) - Remote Work (5 reviews) - Connection Speed (4 reviews) - Ease of Use (4 reviews) - Easy Communication (4 reviews) **Cons:** - Expensive (4 reviews) - Remote Access Issues (4 reviews) - Internet Dependency (2 reviews) - Security Concerns (2 reviews) - Security Issues (2 reviews) ### What Do G2 Reviewers Say About ScreenConnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access. - Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service. - Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency. - Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction. - Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration. **Cons:** - Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets. - Users often face **remote access issues** , including poor support availability and excessive connection steps for security. - Users face challenges due to **internet dependency** , limiting accessibility in certain locations. - Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server. - Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability. #### What Are Recent G2 Reviews of ScreenConnect? **"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"** **Rating:** 5.0/5.0 stars *— Steve S.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) --- **"[ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools](https://www.g2.com/survey_responses/screenconnect-review-13111682)"** **Rating:** 5.0/5.0 stars *— Cristhian Camilo C.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682) --- #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### 9. [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) The easy way to remotely connect with your home or work computer, or share your screen with others. **Average Rating:** 4.2/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Chrome Remote Desktop?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.2/10 (Category avg: 9.1/10) - **Device Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Chrome Remote Desktop?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are Chrome Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) - Simplicity (1 reviews) **Cons:** - Chat (1 reviews) - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About Chrome Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Chrome Remote Desktop, finding it simple to log in and access anywhere. - Users appreciate the **easy setup** of Chrome Remote Desktop, finding it effortless to connect and manage devices. - Users love the **ease of access** with Chrome Remote Desktop, finding it convenient and user-friendly from any location. - Users appreciate the **effortless simplicity** of connecting to devices, making setup quick and hassle-free. **Cons:** - Users lament the **lack of chat capability** in Chrome Remote Desktop, hindering communication during remote sessions. - Users struggle with **remote access issues** , particularly in printing files to local printers and lacking chat support. #### What Are Recent G2 Reviews of Chrome Remote Desktop? **"[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)"** **Rating:** 5.0/5.0 stars *— Verified User in Farming* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558) --- **"[Chrome Remote desktop review, No Third-Party Apps Needed](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719)"** **Rating:** 4.0/5.0 stars *— Vivek S.* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719) --- #### What Are G2 Users Discussing About Chrome Remote Desktop? - [What is Chrome Remote Desktop used for?](https://www.g2.com/discussions/what-is-chrome-remote-desktop-used-for) - [What is Percepio?](https://www.g2.com/discussions/what-is-percepio) - [How do I use Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-chrome-remote-desktop) - [Is Chrome Remote Desktop secure?](https://www.g2.com/discussions/is-chrome-remote-desktop-secure) - [What can Chrome Remote Desktop do?](https://www.g2.com/discussions/what-can-chrome-remote-desktop-do) - 1 comment ### 10. [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively. **Average Rating:** 4.5/5.0 **Total Reviews:** 140 **How Do G2 Users Rate Remote Desktop Services?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.0/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Remote Desktop Services?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Mid-Market, 34% Enterprise #### What Are Remote Desktop Services's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Remote Desktop Services? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy setup** of Remote Desktop Services, highlighting its user-friendly interface for seamless configuration. - Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup straightforward and accessible. #### What Are Recent G2 Reviews of Remote Desktop Services? **"[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096) --- **"[UP Cloud better platform for your IT needs](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095) --- #### What Are G2 Users Discussing About Remote Desktop Services? - [What is Remote Desktop Services used for?](https://www.g2.com/discussions/remote-desktop-services-what-is-remote-desktop-services-used-for) - [What are some benefits of using the Remote Desktop Connection?](https://www.g2.com/discussions/what-are-some-benefits-of-using-the-remote-desktop-connection) - [What is a good remote desktop software?](https://www.g2.com/discussions/remote-desktop-services-what-is-a-good-remote-desktop-software) - [What is Remote Desktop Services role?](https://www.g2.com/discussions/what-is-remote-desktop-services-role) - [What services enable remote desktop?](https://www.g2.com/discussions/what-services-enable-remote-desktop) ### 11. [ISL Online](https://www.g2.com/products/isl-online/reviews) ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. **Average Rating:** 4.6/5.0 **Total Reviews:** 593 **How Do G2 Users Rate ISL Online?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ISL Online?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Small-Business, 25% Mid-Market #### What Are ISL Online's Pros and Cons? **Pros:** - Ease of Use (43 reviews) - Customer Support (24 reviews) - Easy Setup (21 reviews) - Remote Support (21 reviews) - Remote Access (20 reviews) **Cons:** - Remote Access Issues (12 reviews) - Improvement Needed (6 reviews) - Session Issues (5 reviews) - Connection Issues (4 reviews) - Delay Issues (4 reviews) ### What Do G2 Reviewers Say About ISL Online? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly. - Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance. - Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians. - Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving. - Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency. **Cons:** - Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception. - Users report a need for **faster connections** and a more intuitive interface for improved overall functionality. - Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely. - Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use. - Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management. #### What Are Recent G2 Reviews of ISL Online? **"[Clean interface, stable connection, and great technical support at an excellent price](https://www.g2.com/survey_responses/isl-online-review-13110681)"** **Rating:** 5.0/5.0 stars *— Sebastián H.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-13110681) --- **"[First-Class Security and Versatility in Remote Support](https://www.g2.com/survey_responses/isl-online-review-12236199)"** **Rating:** 5.0/5.0 stars *— Diego M.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199) --- ### 12. [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Microsoft Quick Assist?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Microsoft Quick Assist?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 39% Small-Business, 33% Enterprise #### What Are Microsoft Quick Assist's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Remote Support (1 reviews) ### What Do G2 Reviewers Say About Microsoft Quick Assist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Microsoft Quick Assist, making remote support quick and straightforward. - Users value the **easy setup** of Microsoft Quick Assist, appreciating its seamless integration within Windows for quick access. - Users value the **quick and easy remote support** provided by MS Quick Assist, enhancing convenience without extra software. #### What Are Recent G2 Reviews of Microsoft Quick Assist? **"["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)"** **Rating:** 5.0/5.0 stars *— kaushal p.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447) --- **"[Fastest way to jump onto a user’s PC, provided you don't need file transfers or unattended access.](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671) --- #### What Are G2 Users Discussing About Microsoft Quick Assist? - [Can anyone use Microsoft Quick Assist?](https://www.g2.com/discussions/can-anyone-use-microsoft-quick-assist) - [Can Quick Assist transfer files?](https://www.g2.com/discussions/can-quick-assist-transfer-files) - [What is the difference between Quick Assist and Remote Assistance?](https://www.g2.com/discussions/what-is-the-difference-between-quick-assist-and-remote-assistance) - [How do you use Microsoft Quick Assist?](https://www.g2.com/discussions/how-do-you-use-microsoft-quick-assist) ### 13. [GoToMyPC](https://www.g2.com/products/gotomypc/reviews) GoToMyPC is a VDI tool from Citrix that allows users to remotely access their Mac or PC. **Average Rating:** 4.3/5.0 **Total Reviews:** 236 **How Do G2 Users Rate GoToMyPC?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind GoToMyPC?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are GoToMyPC's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Remote Access (15 reviews) - Easy to Access (12 reviews) - Remote Control (11 reviews) - Reliability (10 reviews) **Cons:** - Expensive (9 reviews) - Pricing Issues (7 reviews) - Remote Access Issues (7 reviews) - Slow Performance (5 reviews) - Login Issues (3 reviews) ### What Do G2 Reviewers Say About GoToMyPC? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of GoToMyPC, enabling seamless and hassle-free remote access from anywhere. - Users value the **remote access** of GoToMyPC, enabling seamless work from anywhere and enhancing business flexibility. - Users appreciate the **easy remote access** of GoToMyPC, enabling convenient connection to offsite computers from anywhere. - Users value the **fast and easy remote access** of GoToMyPC, enhancing productivity from anywhere at any time. - Users value the **extreme reliability** of GoToMyPC, enjoying seamless access to their devices without issues. **Cons:** - Users find the **cost prohibitive** for non-commercial use, despite acknowledging the program's value over time. - Users feel the **pricing issues** of GoToMyPC make it somewhat costly, despite its convenience from afar. - Users often face **remote access issues** with GoToMyPC, leading to frustrations and interruptions during critical tasks. - Users express frustration with the **slow performance** of GoToMyPC, citing lag and clunky functionality during remote sessions. - Users often face **login issues** , including delays and security steps that complicate access when conducting business. #### What Are Recent G2 Reviews of GoToMyPC? **"[Excellent Multi-Monitor Remote Support Equipped with Very Reliable Command Prompt Utility](https://www.g2.com/survey_responses/gotomypc-review-12964862)"** **Rating:** 5.0/5.0 stars *— Anand C.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12964862) --- **"[Simple Interface, Handy Mobile Access](https://www.g2.com/survey_responses/gotomypc-review-12229706)"** **Rating:** 5.0/5.0 stars *— Dominic W.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12229706) --- #### What Are G2 Users Discussing About GoToMyPC? - [What is GoToMyPC used for?](https://www.g2.com/discussions/what-is-gotomypc-used-for) - [Is GoToMyPC a VPN?](https://www.g2.com/discussions/is-gotomypc-a-vpn) - [Which remote desktop software is the best?](https://www.g2.com/discussions/which-remote-desktop-software-is-the-best) - [What does GoToMyPC cost?](https://www.g2.com/discussions/what-does-gotomypc-cost) - 2 comments - [How do I use GoToMyPC?](https://www.g2.com/discussions/how-do-i-use-gotomypc) ### 14. [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Managed Service Providers, IT managers, and many others to grow their businesses with the Cloud. As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity, so you can work faster from anywhere. You can also use V2 Cloud to publish any Windows applications and use them as a Software as a Service (SaaS). Benefit also from the GPU-enhanced VDI to run demanding applications. Delegate your IT resilience and cybersecurity tasks to the V2 Cloud team and enjoy business continuity. Let our support team get rid of your worries—use your cloud computer safely, quickly, and economically. We support you by email, live chat, and phone. Try V2 Cloud and say hello to the all-in-one cloud desktop! **Average Rating:** 4.7/5.0 **Total Reviews:** 237 **How Do G2 Users Rate V2 Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind V2 Cloud?** - **Seller:** [V2 Cloud Solutions](https://www.g2.com/sellers/v2-cloud-solutions) - **Company Website:** https://v2cloud.com - **Year Founded:** 2012 - **HQ Location:** Montreal, CA - **Twitter:** @v2cloudWaas (613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9428521/ (57 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 12% Mid-Market #### What Are V2 Cloud's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Easy Setup (14 reviews) - Customer Support (9 reviews) - Affordable (5 reviews) - Easy Deployment (5 reviews) **Cons:** - Slow Performance (5 reviews) - Pricing Issues (3 reviews) - Expensive (2 reviews) - Remote Access Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About V2 Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of V2 Cloud, enjoying a straightforward, reliable experience for daily tasks. - Users appreciate the **easy setup** of V2 Cloud, enabling quick implementation and streamlined remote access for teams. - Users appreciate the **very helpful customer service** of V2 Cloud, consistently providing quick and effective assistance when needed. - Users highlight the **affordability** of V2 Cloud, finding it a cost-effective solution for enhancing computing power. - Users praise the **easy deployment** of V2 Cloud, quickly setting up VMs on any platform with an internet connection. **Cons:** - Users often experience **slow performance** with V2 Cloud, leading to frustration and the need for costly upgrades. - Users express concerns over **pricing issues** , noting rapid increases and misaligned pricing with client needs. - Users find V2 Cloud **expensive** to upgrade, affecting their experience despite acknowledging the pricing isn't the worst. - Users face **remote access issues** due to limited storage and maintenance modes that hinder usability. - Users suggest that **advanced admin controls** are needed for larger setups, though it doesn't hinder usability significantly. #### What Are Recent G2 Reviews of V2 Cloud? **"[Unmatched Customer Support and Easy Setup](https://www.g2.com/survey_responses/v2-cloud-review-12976762)"** **Rating:** 5.0/5.0 stars *— Sahil P.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12976762) --- **"[Easy Virtualization with Stellar Support. Great for multi-user access.](https://www.g2.com/survey_responses/v2-cloud-review-12776484)"** **Rating:** 5.0/5.0 stars *— Derrick D.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12776484) --- #### What Are G2 Users Discussing About V2 Cloud? - [What is V2 Cloud used for?](https://www.g2.com/discussions/what-is-v2-cloud-used-for) - 1 comment, 1 upvote ### 15. [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations. **Average Rating:** 3.8/5.0 **Total Reviews:** 363 **How Do G2 Users Rate BlackBerry UEM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BlackBerry UEM?** - **Seller:** [BlackBerry](https://www.g2.com/sellers/blackberry) - **Company Website:** https://www.blackberry.com/ - **Year Founded:** 1984 - **HQ Location:** Waterloo, Ontario - **Twitter:** @BlackBerry (2,766,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828/ (2,000 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are BlackBerry UEM's Pros and Cons? **Pros:** - Administration Management (2 reviews) - Ease of Use (2 reviews) - Organization (2 reviews) - Reliability (2 reviews) - Security (2 reviews) **Cons:** - Learning Curve (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Development Challenges (1 reviews) ### What Do G2 Reviewers Say About BlackBerry UEM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **strong security features** of BlackBerry UEM, ensuring confidentiality and precise control over file permissions. - Users find BlackBerry UEM to be **easy to use** , benefiting from its intuitive layout and streamlined communication tools. - Users value the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and control over access. - Users commend the **impressive reliability** of BlackBerry UEM, highlighting its strong security features and data protection. - Users commend the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and robust access control. **Cons:** - Users find the **learning curve steep** for BlackBerry UEM, particularly those unfamiliar with advanced security features. - Users find the **complex features** of BlackBerry UEM challenging, especially those unfamiliar with advanced security options. - Users find the **design and setup complexity** of BlackBerry UEM challenging, discouraging those seeking simpler solutions. - Users find the **complex setup** of BlackBerry UEM challenging, especially those unfamiliar with advanced security features. - Users find the **limited app selection** for BlackBerry UEM a significant challenge, impacting overall usability and experience. #### What Are Recent G2 Reviews of BlackBerry UEM? **"[My Review For Blackberry Workspace](https://www.g2.com/survey_responses/blackberry-uem-review-8628791)"** **Rating:** 4.0/5.0 stars *— Nitin Y.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-8628791) --- **"[Easily usable and diverse platform](https://www.g2.com/survey_responses/blackberry-uem-review-9544132)"** **Rating:** 4.5/5.0 stars *— Komal t.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-9544132) --- #### What Are G2 Users Discussing About BlackBerry UEM? - [What is BlackBerry Workspaces used for?](https://www.g2.com/discussions/what-is-blackberry-workspaces-used-for) - [What is BlackBerry Work used for?](https://www.g2.com/discussions/what-is-blackberry-work-used-for) - [What is BlackBerry UEM used for?](https://www.g2.com/discussions/what-is-blackberry-uem-used-for) - [What is BlackBerry Edit used for?](https://www.g2.com/discussions/what-is-blackberry-edit-used-for) - [What is BlackBerry Spark Communications Services used for?](https://www.g2.com/discussions/what-is-blackberry-spark-communications-services-used-for) ### 16. [TSplus](https://www.g2.com/products/tsplus/reviews) TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access offers a reliable and scalable way to web-enable your Windows Applications hosted on premise or in the cloud. TSplus empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, smartphones and tablets. Connect from any device, customize your Web Portal, Print anywhere with the Universal Printer, Use the Gateway for larger structures and simply manage your farm of servers, all from one intuitive, modern Admin tool. Add powerful add-ons to keep your remote connections secure and your servers healthy: 2FA, Advanced Security or Server Monitoring. **Average Rating:** 4.9/5.0 **Total Reviews:** 62 **How Do G2 Users Rate TSplus?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind TSplus?** - **Seller:** [TSplus](https://www.g2.com/sellers/tsplus) - **Year Founded:** 2005 - **HQ Location:** Lyon, Rhône-Alpes - **Twitter:** @TSplusSoftware (151 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jwts/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are TSplus's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Setup Ease (6 reviews) - Customer Support (5 reviews) - Security Focus (4 reviews) - Performance (3 reviews) **Cons:** - Poor Interface Design (3 reviews) - Remote Access Issues (2 reviews) - Admin (1 reviews) - Complex Features (1 reviews) - Device Compatibility (1 reviews) ### What Do G2 Reviewers Say About TSplus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of TSplus, praising its straightforward setup and effortless management capabilities. - Users find the **setup ease** of TSplus impressive, enabling straightforward installation and configuration for optimal performance. - Users praise the **responsive customer support** of TSplus, noting its quick assistance and availability for resolving issues. - Users value the **enhanced security features** of TSplus, including 2FA and centralized management for safer access. - Users commend TSplus for its **high performance and stability** , enhancing productivity with reliable remote desktop access. **Cons:** - Users express concerns over the **poor interface design** , suggesting a need for a more modern and intuitive experience. - Users find **remote access configuration difficult** with TSplus, experiencing server lag and corrupted remote services. - Users find the **admin portal's design lacking** and experience challenges with software integration, affecting usability. - Users find the **setup and configuration complex** , especially those who are not very tech-savvy. - Users wish for **better mobile device support** alongside PC and MAC compatibility, enhancing overall flexibility and usability. #### What Are Recent G2 Reviews of TSplus? **"[thanks a lot Mr. Andrzej Krystaszek for TSplus Team](https://www.g2.com/survey_responses/tsplus-review-10367743)"** **Rating:** 5.0/5.0 stars *— Wesam E.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-10367743) --- **"[Quick Deployment, Responsive Support](https://www.g2.com/survey_responses/tsplus-review-12574415)"** **Rating:** 5.0/5.0 stars *— Thierry M.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-12574415) --- #### What Are G2 Users Discussing About TSplus? - [Is TSplus secure?](https://www.g2.com/discussions/is-tsplus-secure) - [Is TSplus legal?](https://www.g2.com/discussions/is-tsplus-legal) - 2 comments, 1 upvote - [What is TS Plus software?](https://www.g2.com/discussions/what-is-ts-plus-software) - 1 comment - [How does TSplus work?](https://www.g2.com/discussions/how-does-tsplus-work) ### 17. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (18 reviews) - Remote Support (15 reviews) - Reliability (11 reviews) - Security (11 reviews) **Cons:** - Expensive (10 reviews) - Pricing Issues (8 reviews) - Complexity (6 reviews) - Learning Curve (6 reviews) - Remote Access Issues (6 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient. - Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively. - Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity. - Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions. - Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions. **Cons:** - Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value. - Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets. - Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively. - Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust. - Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 18. [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews) Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate ManageEngine Remote Access Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind ManageEngine Remote Access Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are ManageEngine Remote Access Plus's Pros and Cons? **Pros:** - Automation (3 reviews) - Affordable (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - Automation Issues (1 reviews) - Complexity (1 reviews) - Feature Limitations (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Remote Access Plus? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation of tasks** in ManageEngine Remote Access Plus, ensuring seamless background operations without disruptions. - Users appreciate the **affordability** of ManageEngine Remote Access Plus, valuing its cost-effective nature and ease of setup. - Users praise the **easy deployment** of ManageEngine Remote Access Plus, appreciating its seamless setup and on-premise support. - Users value the **ease of use** of ManageEngine Remote Access Plus, appreciating its straightforward setup and seamless background processes. - Users appreciate the **easy integrations** with Active Directory, simplifying deployment and enhancing overall management efficiency. **Cons:** - Users experience **slow performance** , dealing with lag, high bandwidth usage, and complicated basic tasks during remote connections. - Users face **automation issues** , citing slow performance and the need for quicker host identification during setup. - Users find the **complexity of basic tasks** in ManageEngine Remote Access Plus frustrating and detrimental to performance. - Users note the **feature limitations** of ManageEngine Remote Access Plus, feeling it complicates simple tasks and consumes resources. - Users find the **mobile app lacking functionality** , facing issues with bandwidth usage and complicated basic tasks. #### What Are Recent G2 Reviews of ManageEngine Remote Access Plus? **"[Implementation and Use Case](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)"** **Rating:** 5.0/5.0 stars *— Brian M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159) --- **"[Reliable, Always-On Remote Access for Fast Troubleshooting](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)"** **Rating:** 4.0/5.0 stars *— Manivasagam M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060) --- #### What Are G2 Users Discussing About ManageEngine Remote Access Plus? - [What is ManageEngine Remote Access Plus used for?](https://www.g2.com/discussions/what-is-manageengine-remote-access-plus-used-for) ### 19. [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews) Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure. **Average Rating:** 4.3/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Apple Remote Desktop?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Apple Remote Desktop?** - **Seller:** [Apple](https://www.g2.com/sellers/apple) - **Year Founded:** 1976 - **HQ Location:** Cupertino, CA - **Twitter:** @Apple (9,935,357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/162479/ (187,339 employees on LinkedIn®) - **Ownership:** NASDAQ:AAPL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Small-Business, 34% Enterprise #### What Are Apple Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (1 reviews) **Cons:** - Connection Issues (2 reviews) - Feature Limitations (1 reviews) - Remote Access Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Apple Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users find Apple Remote Desktop to be **easy to use** , streamlining administration and device management tasks effectively. - Users appreciate the **easy file transfer** capabilities, streamlining file copying and distribution across devices. **Cons:** - Users face frequent **connection issues** with Apple Remote Desktop, hindering performance and limiting cross-platform support. - Users find the **feature limitations** of Apple Remote Desktop frustrating, as it lacks updates and Windows connectivity. - Users find **remote access issues** with Apple Remote Desktop due to a lack of updates and Windows connectivity problems. - Users experience **slow performance** with Apple Remote Desktop, affecting connectivity and overall effectiveness with newer OS updates. #### What Are Recent G2 Reviews of Apple Remote Desktop? **"[The Mac Remote Access!](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098) --- **"[No need for any other screen sharing app](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882) --- #### What Are G2 Users Discussing About Apple Remote Desktop? - [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) - 1 comment, 1 upvote - [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) - 1 comment - [What is a good remote desktop software?](https://www.g2.com/discussions/apple-remote-desktop-what-is-a-good-remote-desktop-software) - [How do I use Apple Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-apple-remote-desktop) - [Does Apple support Remote Desktop?](https://www.g2.com/discussions/does-apple-support-remote-desktop) ### 20. [SetMe](https://www.g2.com/products/setme/reviews) Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup. **Average Rating:** 4.7/5.0 **Total Reviews:** 32 **How Do G2 Users Rate SetMe?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind SetMe?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Company Website:** https://www.techinline.com - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are SetMe's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Connection Speed (7 reviews) - Easy Access (7 reviews) - Easy Setup (6 reviews) - File Transfer (6 reviews) **Cons:** - Remote Access Issues (6 reviews) - Update Issues (4 reviews) - Limited Compatibility (3 reviews) - Remote Control Issues (3 reviews) - Session Issues (3 reviews) ### What Do G2 Reviewers Say About SetMe? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of SetMe, highlighting its simple setup and efficient remote support capabilities. - Users love the **fast connection speed** of SetMe, enabling seamless remote access and efficient support across devices. - Users love the **easy access** features of SetMe, enabling seamless remote support across multiple platforms. - Users praise the **easy setup** of SetMe, enabling quick connections and seamless remote support for both PCs and Macs. - Users highlight the **effortless file transfer** capability of SetMe, making remote support seamless and efficient. **Cons:** - Users experience **remote access issues** with crashes on AMD drivers, impacting efficiency and connection reliability. - Users report frequent **update issues** that hinder fast remote access, especially during busy periods with clients. - Users face **limited compatibility** issues, particularly with iOS, Chromebook, and Linux support, hindering connectivity and functionality. - Users experience **remote control issues** with SetMe, particularly with screen sharing, updates, and user notifications. - Users experience **session issues** with SetMe, particularly related to delays and multiple launches during remote assistance. #### What Are Recent G2 Reviews of SetMe? **"[Makes Remote Support Easier](https://www.g2.com/survey_responses/setme-review-13112376)"** **Rating:** 5.0/5.0 stars *— Verified User in Mechanical or Industrial Engineering* [Read full review](https://www.g2.com/survey_responses/setme-review-13112376) --- **"[Effortless Remote Access, Solves All Needs](https://www.g2.com/survey_responses/setme-review-12632781)"** **Rating:** 5.0/5.0 stars *— Nic M.* [Read full review](https://www.g2.com/survey_responses/setme-review-12632781) --- ### 21. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 **How Do G2 Users Rate LogMeIn Resolve?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (13 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. **Cons:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 22. [RealVNC](https://www.g2.com/products/realvnc/reviews) RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/ **Average Rating:** 4.7/5.0 **Total Reviews:** 417 **How Do G2 Users Rate RealVNC?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind RealVNC?** - **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc) - **Year Founded:** 2002 - **HQ Location:** Cambridge, United Kingdom - **Twitter:** @RealVNC (2,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are RealVNC's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Reliability (3 reviews) - Cross-platform Compatibility (2 reviews) - Cross-Platform Support (2 reviews) - Easy Setup (2 reviews) **Cons:** - Admin Access Issues (1 reviews) - Billing Issues (1 reviews) - Connection Issues (1 reviews) - Inadequate Reporting (1 reviews) - Limited Free (1 reviews) ### What Do G2 Reviewers Say About RealVNC? *AI-generated summary from verified user reviews* **Pros:** - Users find RealVNC **easy to use** , appreciating its seamless connectivity and efficient remote support features. - Users value the **reliability** of RealVNC, ensuring stable connections and efficient remote support across devices. - Users appreciate the **cross-platform compatibility** of RealVNC, ensuring seamless remote support across various operating systems. - Users appreciate the **cross-platform support** of RealVNC, ensuring seamless connectivity across various operating systems. - Users value the **easy setup** process of RealVNC, enabling quick connections across devices without hassle. **Cons:** - Users experience **admin access issues** , with slow support and connectivity problems, particularly with satellite connections like Starlink. - Users report **billing issues** with RealVNC, highlighting poor support and unresponsiveness during recent troubleshooting attempts. - Users often experience **connection issues** with RealVNC, including outages and difficulties with satellite connections like Starlink. - Users criticize the **inadequate reporting** and lack of support from RealVNC, feeling abandoned after updates. - Users are disappointed by the **limited free options** of RealVNC, as the retirement of the Home plan impacts casual use. #### What Are Recent G2 Reviews of RealVNC? **"[Efficient, Resource-Light Remote Support Tool](https://www.g2.com/survey_responses/realvnc-review-211136)"** **Rating:** 5.0/5.0 stars *— Brad C.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-211136) --- **"[Completely Reliable for Remote Support with Great Session Recording and File Transfer Features](https://www.g2.com/survey_responses/realvnc-review-12970424)"** **Rating:** 5.0/5.0 stars *— Vivek K.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424) --- #### What Are G2 Users Discussing About RealVNC? - [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for) - [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access) - [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work) - [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments - [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment ### 23. [Parallels Desktop for Mac](https://www.g2.com/products/parallels-desktop-for-mac/reviews) A fast, easy and powerful application for running Windows on your Intel or Apple M1 Mac—all without rebooting. Includes 30+ one-touch tools to simplify everyday tasks on Mac and Windows. **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Parallels Desktop for Mac?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Parallels Desktop for Mac?** - **Seller:** [Corel Corporation](https://www.g2.com/sellers/corel-corporation-10b41cd4-0594-4f58-8f0a-212c911385c6) - **Year Founded:** 2006 - **HQ Location:** Bellevue, WA - **Twitter:** @corelsoftware (83 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/mindmanagerglobal/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 17% Mid-Market #### What Are Parallels Desktop for Mac's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Ease of Use (1 reviews) - Easy Deployment (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Subscription Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Parallels Desktop for Mac? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fast connection speed** of Parallels Desktop, ensuring quick switching between Mac and Windows environments. - Users find **cross-platform integration** invaluable, enabling seamless multitasking between macOS and Windows for engineering tasks. - Users enjoy the **ease of use** with Parallels Desktop, facilitating quick transitions between Mac and Windows. - Users appreciate the **easy deployment** of Parallels Desktop for Mac, enabling quick access to multiple operating systems. - Users value the **mobile compatibility** of Parallels Desktop, seamlessly integrating Windows tools with macOS for efficient multitasking. **Cons:** - Users criticize Parallels for being **expensive and deceptive** , citing auto-renewal issues and poor customer service. - Users find the **feature limitations** of Parallels Desktop a hassle, especially regarding Windows licenses and app performance. - Users experience **subscription issues** with Parallels, including auto-renewal without consent and lack of refund support. - Users face **update issues** that complicate the experience, including installation hassles and performance problems with certain applications. #### What Are Recent G2 Reviews of Parallels Desktop for Mac? **"[Parallels makes running engineering software on Mac easily](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561)"** **Rating:** 4.5/5.0 stars *— Fauzi D.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561) --- **"[Paralles desktop is the best for create virtual machine](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127)"** **Rating:** 5.0/5.0 stars *— Valter M.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127) --- #### What Are G2 Users Discussing About Parallels Desktop for Mac? - [What is Parallels Desktop for Mac used for?](https://www.g2.com/discussions/what-is-parallels-desktop-for-mac-used-for) - [What is the best parallel software for Mac?](https://www.g2.com/discussions/what-is-the-best-parallel-software-for-mac) - [Is parallels good for Mac?](https://www.g2.com/discussions/is-parallels-good-for-mac) - [Is parallels Free for Mac?](https://www.g2.com/discussions/is-parallels-free-for-mac) - 1 comment - [How does parallel desktop work on Mac?](https://www.g2.com/discussions/how-does-parallel-desktop-work-on-mac) - 1 comment ### 24. [LogMeIn Pro](https://www.g2.com/products/goto-logmein-pro/reviews) Maintain Day-to-day Operations with the Most Reliable Remote Access Tool. Ensure peace of mind, flexibility, and productivity from anywhere with Pro. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LogMeIn Pro?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Pro?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting, Construction - **Company Size:** 73% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Pro? **"[Small business approved](https://www.g2.com/survey_responses/logmein-pro-review-6992450)"** **Rating:** 5.0/5.0 stars *— Tanya T.* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-6992450) --- **"[LinkedIn Pro](https://www.g2.com/survey_responses/logmein-pro-review-7663576)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-7663576) --- #### What Are G2 Users Discussing About LogMeIn Pro? - [What is your primary use case for Pro, and how has it enhanced your professional productivity?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-pro-and-how-has-it-enhanced-your-professional-productivity) - [What is Pro used for?](https://www.g2.com/discussions/what-is-pro-used-for) - [How do I use LogMeIn pro?](https://www.g2.com/discussions/how-do-i-use-logmein-pro) - [How much does LogMeIn pro cost?](https://www.g2.com/discussions/how-much-does-logmein-pro-cost) - [How secure is LogMeIn pro?](https://www.g2.com/discussions/how-secure-is-logmein-pro) - 1 comment ### 25. [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history **Average Rating:** 4.8/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Getscreen.me?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Getscreen.me?** - **Seller:** [Getscreen.me](https://www.g2.com/sellers/getscreen-me) - **Year Founded:** 2018 - **HQ Location:** Limassol, CY - **Twitter:** @getscreenme (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-screen-software/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Getscreen.me's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Remote Access (12 reviews) - Easy Setup (10 reviews) - Easy to Access (10 reviews) - Intuitive Interface (9 reviews) **Cons:** - Connection Issues (6 reviews) - Slow Performance (4 reviews) - Feature Limitations (3 reviews) - Limited Compatibility (3 reviews) - Compatibility Issues (2 reviews) ### What Do G2 Reviewers Say About Getscreen.me? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Getscreen.me, finding navigation simple and intuitive for their needs. - Users appreciate the **reliable remote access** of Getscreen.me, enabling seamless monitoring and support for teams. - Users highlight the **easy setup** of Getscreen.me, enjoying fast connections and a user-friendly web interface. - Users value the **instant, browser-based access** of Getscreen.me, enabling quick connections without software hassles. - Users highlight the **intuitive interface** of Getscreen.me, making it easy to use and integrate into daily tasks. **Cons:** - Users report occasional **connection issues** that may affect experience, though these instances are quite rare. - Users experience **slow performance** with Getscreen.me, including low frame rates and delayed responses during use. - Users find **feature limitations** frustrating, as essential tools are restricted to paid plans or review participation. - Users experience **limited compatibility** with Getscreen.me, facing issues like Edge support and Linux Wayland access. - Users often face **compatibility issues** with Getscreen.me, particularly regarding Linux and lack of VPN options. #### What Are Recent G2 Reviews of Getscreen.me? **"[A Reliable Platform for Screensharing and Remote Access](https://www.g2.com/survey_responses/getscreen-me-review-11273026)"** **Rating:** 4.5/5.0 stars *— Lucian M.* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-11273026) --- **"[A Simple and Powerful Web-Based Remote Desktop Solution](https://www.g2.com/survey_responses/getscreen-me-review-12358217)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-12358217) --- #### What Are G2 Users Discussing About Getscreen.me? - [What does Getscreen.Me do?](https://www.g2.com/discussions/what-does-getscreen-me-do) - 3 comments - [How do I use Get Me screen?](https://www.g2.com/discussions/how-do-i-use-get-me-screen) - 2 comments - [What is Getscreen me?](https://www.g2.com/discussions/what-is-getscreen-me) - 3 comments, 2 upvotes - [Is Getscreen me free?](https://www.g2.com/discussions/is-getscreen-me-free) - 7 comments, 1 upvote ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Virtual Desktop Infrastructure (VDI) Software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) - [Desktop as a Service (DaaS) Providers](https://www.g2.com/categories/desktop-as-a-service-daas) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)