# Best Remote Desktop Software for Medium-Sized Businesses - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Remote Desktop category. In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Medium-Sized Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,950 reviews) | IT support with unattended cross-platform access | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (692 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,107 reviews) | Patch-driven remote access without VPN dependency | "[Action1 Makes Patch & Vulnerability Management Fast, Easy, and Cloud-Based](https://www.g2.com/survey_responses/action1-review-13138928)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (661 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,079 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (479 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) | 4.5/5.0 (140 reviews) | — | "[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## G2 Grid® for Remote Desktop Software ![G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-desktop/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=70792&focus%5B%5D=15101&focus%5B%5D=15025&focus%5B%5D=3683&focus%5B%5D=15097&focus%5B%5D=13662) Highlighted products: TeamViewer, Zoho Assist, Action1, Chrome Remote Desktop, ScreenConnect, BeyondTrust Remote Support, Remote Desktop Services, and AnyDesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=action1&focus%5B%5D=chrome-remote-desktop&focus%5B%5D=screenconnect&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=remote-desktop-services&focus%5B%5D=anydesk&segment=mid-market) ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TightVNC (+0.58%) - Among all products in this category, TightVNC recorded the largest rating increase compared to last month *Last updated: July 22, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,000+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Cobrowse.io Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=890&secure%5Bchosen_at%5D=2026-07-22T21%3A41%3A57Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=890&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-desktop%2Fmid-market%3Fpage%3D2&secure%5Btoken%5D=cfc62bdc1894b0820755166a504c70176039abe26252ac084c4e830c82eba0b1&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Remote Desktop Software Products in 2026? ### 1. [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate MobaXTerm?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MobaXTerm?** - **Seller:** [Mobatek](https://www.g2.com/sellers/mobatek) - **HQ Location:** Toulouse, France - **Twitter:** @mobatek (3,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25263109/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 29% Small-Business #### What Are MobaXTerm's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (2 reviews) - Simplicity (2 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) **Cons:** - Information Deficiency (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Pricing Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About MobaXTerm? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MobaXterm, benefiting from its intuitive interface for managing multiple connections efficiently. - Users value the **efficient file transfer capabilities** of MobaXterm, enhancing their remote connection management experience. - Users value the **simplicity** of MobaXterm, enjoying its organized and efficient management of remote connections. - Users enjoy the **easy setup** of MobaXterm, appreciating its organized and efficient management of remote connections. - Users value the **easy access** to organized RDP connections, enhancing efficiency and simplicity while managing multiple sessions. **Cons:** - Users find **log viewing difficult** at times, although it doesn't significantly impact their overall experience. - Users find the **limited customization** options frustrating, feeling the interface is outdated and lacks flexibility. - Users find the **user interface outdated** and experience frustrating limitations in customization and saved credentials. - Users often criticize the **pricing issues** with MobaXTerm, finding it a significant drawback of the product. - Users report **update issues** that disrupt saved credentials, compounded by a somewhat outdated interface and limited customization options. #### What Are Recent G2 Reviews of MobaXTerm? **"[Effortless Remote Management with a Clean, Tab-Based Interface](https://www.g2.com/survey_responses/mobaxterm-review-12065180)"** **Rating:** 5.0/5.0 stars *— Ljupcho T.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12065180) --- **"[A Swiss Army Knife for IT Tasks and Remote Access](https://www.g2.com/survey_responses/mobaxterm-review-12993998)"** **Rating:** 5.0/5.0 stars *— Leonidas R.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12993998) --- #### What Are G2 Users Discussing About MobaXTerm? - [What are the benefits and drawbacks of using MobaXTerm for remote computing?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-mobaxterm-for-remote-computing) - [What is MobaXTerm used for?](https://www.g2.com/discussions/mobaxterm-what-is-mobaxterm-used-for) - 1 comment - [Why MobaXterm is better than PuTTY?](https://www.g2.com/discussions/why-mobaxterm-is-better-than-putty) - 2 comments - [Is MobaXterm free?](https://www.g2.com/discussions/is-mobaxterm-free) - 2 comments - [What is MobaXterm?](https://www.g2.com/discussions/what-is-mobaxterm) - 1 comment ### 2. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.8/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable remote monitoring** of Pandora FMS, appreciating its seamless integration and ease of access. - Users appreciate the **ease of use** of Pandora FMS, making server monitoring and management seamless and efficient. - Users value the **real-time monitoring** capabilities of Pandora FMS, enhancing visibility and quick response across IT systems. - Users value the **flexibility** of Pandora FMS, easily adapting monitoring to diverse systems and specific needs. - Users value the **real-time network monitoring** of Pandora FMS, which provides instant alerts for any issues. **Cons:** - Users find the **learning curve steep** , especially for beginners navigating complex scripts and configurations. - Users find the **complex setup** of Pandora FMS to be challenging, impacting initial experiences and usability. - Users find the **learning curve steep** with Pandora FMS, particularly when customizing and integrating specific functionalities. - Users struggle with the **complex configuration** of Pandora FMS, finding the setup process time-consuming and challenging to navigate. - Users find the **difficult learning curve** of Pandora FMS challenging, affecting their overall experience with the software. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 3. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.3/10 (Category avg: 9.1/10) - **Device Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Glance? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Glance particularly helpful for authorizing and reviewing claims payouts efficiently. #### What Are Recent G2 Reviews of Glance? **"[Makes paying out insurance claims easy](https://www.g2.com/survey_responses/glance-review-10523297)"** **Rating:** 5.0/5.0 stars *— Brittany R.* [Read full review](https://www.g2.com/survey_responses/glance-review-10523297) --- **"[Incredible Experience ( Support)](https://www.g2.com/survey_responses/glance-review-7100055)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/glance-review-7100055) --- #### What Are G2 Users Discussing About Glance? - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) ### 4. [Vysor](https://www.g2.com/products/vysor/reviews) Vysor is a application that enables users to mirror and control their iOS or Android devices directly from their desktop computers. Compatible with Windows, macOS, Linux, and web browsers, Vysor offers a seamless integration between mobile devices and desktops, allowing users to interact with their mobile apps, play games, and manage their devices using a keyboard and mouse. This functionality is particularly beneficial for developers, IT professionals, and general users seeking enhanced productivity and convenience. Key Features and Functionality: - Device Mirroring and Control: View and operate your iOS or Android device on your desktop, facilitating easy access to mobile applications and content. - Keyboard and Mouse Integration: Utilize your desktop's keyboard for efficient typing and your mouse for navigation, enhancing the user experience. - High-Quality Mirroring: Experience clear and responsive screen mirroring, ensuring a smooth interaction with your mobile device. - Fullscreen Mode: Expand the mirrored display to fullscreen for an immersive experience. - Wireless Connectivity: Connect to your device wirelessly, eliminating the need for USB cables and providing greater flexibility. - Vysor Share: Share your device screen and ADB (Android Debug Bridge) access with others, enabling remote collaboration and support. - Drag and Drop Files: Easily transfer files between your desktop and mobile device using a simple drag-and-drop interface. Primary Value and User Solutions: Vysor addresses the need for efficient and integrated control of mobile devices from desktop environments. For developers, it offers a practical alternative to emulators by providing real-time interaction with physical devices, streamlining the development and testing process. IT professionals can leverage Vysor for remote device management and troubleshooting, enhancing support capabilities. General users benefit from the convenience of managing their mobile devices through a larger screen and more precise input devices, improving productivity and ease of use. By bridging the gap between mobile and desktop platforms, Vysor enhances user experience, facilitates efficient workflows, and supports a wide range of applications across various industries. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Vysor?** - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Vysor?** - **Seller:** [ClockworkMod](https://www.g2.com/sellers/clockworkmod) - **HQ Location:** N/A - **Twitter:** @clockworkmod (23,911 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clockworkmod-llc/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Mid-Market, 25% Small-Business #### What Are Vysor's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Cross-Platform (1 reviews) - Intuitive Interface (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Slow Performance (2 reviews) - Expensive (1 reviews) - Internet Speed (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Vysor? *AI-generated summary from verified user reviews* **Pros:** - Users find Vysor to be **incredibly easy to use** , allowing seamless mirroring and control of their Android devices. - Users love the **super easy setup** of Vysor, making mirroring and controlling their Android devices a breeze. - Users appreciate the **cross-platform functionality** of Vysor, making it a convenient tool for diverse workflows. - Users value the **intuitive interface** of Vysor, making it simple and efficient for various tasks. - Users appreciate the **mobile compatibility** of Vysor, allowing seamless mirroring and control of their Android devices. **Cons:** - Users experience **slow performance** with Vysor, particularly during screen sharing on slower connections. - Users find the Pro plan to be **a bit pricey** , impacting their overall perception of Vysor's value. - Users notice a **slight lag during screen sharing** on slower connections, impacting their experience with Vysor. - Users report **slow customer support** that can hinder assistance when needed, impacting their overall experience with Vysor. #### What Are Recent G2 Reviews of Vysor? **"[Great tool for Android screen mirroring](https://www.g2.com/survey_responses/vysor-review-11863290)"** **Rating:** 5.0/5.0 stars *— Sagar D.* [Read full review](https://www.g2.com/survey_responses/vysor-review-11863290) --- **"[Vysor – A Lifesaver for Developers](https://www.g2.com/survey_responses/vysor-review-11773578)"** **Rating:** 5.0/5.0 stars *— Goutam P.* [Read full review](https://www.g2.com/survey_responses/vysor-review-11773578) --- #### What Are G2 Users Discussing About Vysor? - [How much does Vysor cost?](https://www.g2.com/discussions/how-much-does-vysor-cost) - 1 comment - [What is better than Vysor?](https://www.g2.com/discussions/what-is-better-than-vysor) - [How good is Vysor?](https://www.g2.com/discussions/how-good-is-vysor) - [What is Vysor used for?](https://www.g2.com/discussions/what-is-vysor-used-for) ### 5. [FixMe.IT](https://www.g2.com/products/fixme-it/reviews) FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 220 **How Do G2 Users Rate FixMe.IT?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FixMe.IT?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of FixMe.IT? **"[FixMe.IT is the best for technical support internally and externally!!](https://www.g2.com/survey_responses/fixme-it-review-8943398)"** **Rating:** 5.0/5.0 stars *— Jessica K.* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8943398) --- **"[best remote access tool for windows](https://www.g2.com/survey_responses/fixme-it-review-8075064)"** **Rating:** 4.5/5.0 stars *— Verified User in Program Development* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8075064) --- #### What Are G2 Users Discussing About FixMe.IT? - [What is FixMe.IT used for?](https://www.g2.com/discussions/what-is-fixme-it-used-for) ### 6. [TSplus](https://www.g2.com/products/tsplus/reviews) TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access offers a reliable and scalable way to web-enable your Windows Applications hosted on premise or in the cloud. TSplus empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, smartphones and tablets. Connect from any device, customize your Web Portal, Print anywhere with the Universal Printer, Use the Gateway for larger structures and simply manage your farm of servers, all from one intuitive, modern Admin tool. Add powerful add-ons to keep your remote connections secure and your servers healthy: 2FA, Advanced Security or Server Monitoring. **Average Rating:** 4.9/5.0 **Total Reviews:** 62 **How Do G2 Users Rate TSplus?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind TSplus?** - **Seller:** [TSplus](https://www.g2.com/sellers/tsplus) - **Year Founded:** 2005 - **HQ Location:** Lyon, Rhône-Alpes - **Twitter:** @TSplusSoftware (151 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jwts/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are TSplus's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Setup Ease (6 reviews) - Customer Support (5 reviews) - Security Focus (4 reviews) - Performance (3 reviews) **Cons:** - Poor Interface Design (3 reviews) - Remote Access Issues (2 reviews) - Admin (1 reviews) - Complex Features (1 reviews) - Device Compatibility (1 reviews) ### What Do G2 Reviewers Say About TSplus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of TSplus, praising its straightforward setup and effortless management capabilities. - Users find the **setup ease** of TSplus impressive, enabling straightforward installation and configuration for optimal performance. - Users praise the **responsive customer support** of TSplus, noting its quick assistance and availability for resolving issues. - Users value the **enhanced security features** of TSplus, including 2FA and centralized management for safer access. - Users commend TSplus for its **high performance and stability** , enhancing productivity with reliable remote desktop access. **Cons:** - Users express concerns over the **poor interface design** , suggesting a need for a more modern and intuitive experience. - Users find **remote access configuration difficult** with TSplus, experiencing server lag and corrupted remote services. - Users find the **admin portal's design lacking** and experience challenges with software integration, affecting usability. - Users find the **setup and configuration complex** , especially those who are not very tech-savvy. - Users wish for **better mobile device support** alongside PC and MAC compatibility, enhancing overall flexibility and usability. #### What Are Recent G2 Reviews of TSplus? **"[Quick Deployment, Responsive Support](https://www.g2.com/survey_responses/tsplus-review-12574415)"** **Rating:** 5.0/5.0 stars *— Thierry M.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-12574415) --- **"[thanks a lot Mr. Andrzej Krystaszek for TSplus Team](https://www.g2.com/survey_responses/tsplus-review-10367743)"** **Rating:** 5.0/5.0 stars *— Wesam E.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-10367743) --- #### What Are G2 Users Discussing About TSplus? - [Is TSplus secure?](https://www.g2.com/discussions/is-tsplus-secure) - [Is TSplus legal?](https://www.g2.com/discussions/is-tsplus-legal) - 2 comments, 1 upvote - [What is TS Plus software?](https://www.g2.com/discussions/what-is-ts-plus-software) - 1 comment - [How does TSplus work?](https://www.g2.com/discussions/how-does-tsplus-work) ### 7. [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations. **Average Rating:** 3.8/5.0 **Total Reviews:** 363 **How Do G2 Users Rate BlackBerry UEM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BlackBerry UEM?** - **Seller:** [BlackBerry](https://www.g2.com/sellers/blackberry) - **Company Website:** https://www.blackberry.com/ - **Year Founded:** 1984 - **HQ Location:** Waterloo, Ontario - **Twitter:** @BlackBerry (2,766,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828/ (2,000 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are BlackBerry UEM's Pros and Cons? **Pros:** - Administration Management (2 reviews) - Ease of Use (2 reviews) - Organization (2 reviews) - Reliability (2 reviews) - Security (2 reviews) **Cons:** - Learning Curve (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Development Challenges (1 reviews) ### What Do G2 Reviewers Say About BlackBerry UEM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **strong security features** of BlackBerry UEM, ensuring confidentiality and precise control over file permissions. - Users find BlackBerry UEM to be **easy to use** , benefiting from its intuitive layout and streamlined communication tools. - Users value the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and control over access. - Users commend the **impressive reliability** of BlackBerry UEM, highlighting its strong security features and data protection. - Users commend the **impressively strong security features** of BlackBerry UEM, ensuring data confidentiality and robust access control. **Cons:** - Users find the **learning curve steep** for BlackBerry UEM, particularly those unfamiliar with advanced security features. - Users find the **complex features** of BlackBerry UEM challenging, especially those unfamiliar with advanced security options. - Users find the **design and setup complexity** of BlackBerry UEM challenging, discouraging those seeking simpler solutions. - Users find the **complex setup** of BlackBerry UEM challenging, especially those unfamiliar with advanced security features. - Users find the **limited app selection** for BlackBerry UEM a significant challenge, impacting overall usability and experience. #### What Are Recent G2 Reviews of BlackBerry UEM? **"[My Review For Blackberry Workspace](https://www.g2.com/survey_responses/blackberry-uem-review-8628791)"** **Rating:** 4.0/5.0 stars *— Nitin Y.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-8628791) --- **"[Easily usable and diverse platform](https://www.g2.com/survey_responses/blackberry-uem-review-9544132)"** **Rating:** 4.5/5.0 stars *— Komal t.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-9544132) --- #### What Are G2 Users Discussing About BlackBerry UEM? - [What is BlackBerry Workspaces used for?](https://www.g2.com/discussions/what-is-blackberry-workspaces-used-for) - [What is BlackBerry Work used for?](https://www.g2.com/discussions/what-is-blackberry-work-used-for) - [What is BlackBerry UEM used for?](https://www.g2.com/discussions/what-is-blackberry-uem-used-for) - [What is BlackBerry Edit used for?](https://www.g2.com/discussions/what-is-blackberry-edit-used-for) - [What is BlackBerry Spark Communications Services used for?](https://www.g2.com/discussions/what-is-blackberry-spark-communications-services-used-for) ### 8. [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews) Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. **Average Rating:** 4.3/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Matrix42 FastViewer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Matrix42 FastViewer?** - **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42) - **Year Founded:** 1992 - **HQ Location:** Frankfurt, Germany - **Twitter:** @Matrix42_global (1,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45631 (628 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Matrix42 FastViewer's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Work (14 reviews) - Security (8 reviews) - Video Conferencing (8 reviews) - Video Quality (7 reviews) **Cons:** - Expensive (8 reviews) - Limited Features (6 reviews) - Connectivity Issues (5 reviews) - Connection Issues (4 reviews) - Slow Loading (4 reviews) ### What Do G2 Reviewers Say About Matrix42 FastViewer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. **Cons:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. #### What Are Recent G2 Reviews of Matrix42 FastViewer? **"[fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)"** **Rating:** 4.5/5.0 stars *— Singh R.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956) --- **"[Better One For Online Meeting & Webinar](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)"** **Rating:** 4.0/5.0 stars *— Sahaya S.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256) --- #### What Are G2 Users Discussing About Matrix42 FastViewer? - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote ### 9. [LogMeIn Pro](https://www.g2.com/products/goto-logmein-pro/reviews) Maintain Day-to-day Operations with the Most Reliable Remote Access Tool. Ensure peace of mind, flexibility, and productivity from anywhere with Pro. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LogMeIn Pro?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Pro?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting, Construction - **Company Size:** 73% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Pro? **"[Small business approved](https://www.g2.com/survey_responses/logmein-pro-review-6992450)"** **Rating:** 5.0/5.0 stars *— Tanya T.* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-6992450) --- **"[LinkedIn Pro](https://www.g2.com/survey_responses/logmein-pro-review-7663576)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-7663576) --- #### What Are G2 Users Discussing About LogMeIn Pro? - [What is your primary use case for Pro, and how has it enhanced your professional productivity?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-pro-and-how-has-it-enhanced-your-professional-productivity) - [What is Pro used for?](https://www.g2.com/discussions/what-is-pro-used-for) - [How do I use LogMeIn pro?](https://www.g2.com/discussions/how-do-i-use-logmein-pro) - [How much does LogMeIn pro cost?](https://www.g2.com/discussions/how-much-does-logmein-pro-cost) - [How secure is LogMeIn pro?](https://www.g2.com/discussions/how-secure-is-logmein-pro) - 1 comment ### 10. [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history **Average Rating:** 4.8/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Getscreen.me?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Getscreen.me?** - **Seller:** [Getscreen.me](https://www.g2.com/sellers/getscreen-me) - **Year Founded:** 2018 - **HQ Location:** Limassol, CY - **Twitter:** @getscreenme (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-screen-software/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Getscreen.me's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Remote Access (12 reviews) - Easy Setup (10 reviews) - Easy to Access (10 reviews) - Intuitive Interface (9 reviews) **Cons:** - Connection Issues (6 reviews) - Slow Performance (4 reviews) - Feature Limitations (3 reviews) - Limited Compatibility (3 reviews) - Compatibility Issues (2 reviews) ### What Do G2 Reviewers Say About Getscreen.me? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Getscreen.me, finding navigation simple and intuitive for their needs. - Users appreciate the **reliable remote access** of Getscreen.me, enabling seamless monitoring and support for teams. - Users highlight the **easy setup** of Getscreen.me, enjoying fast connections and a user-friendly web interface. - Users value the **instant, browser-based access** of Getscreen.me, enabling quick connections without software hassles. - Users highlight the **intuitive interface** of Getscreen.me, making it easy to use and integrate into daily tasks. **Cons:** - Users report occasional **connection issues** that may affect experience, though these instances are quite rare. - Users experience **slow performance** with Getscreen.me, including low frame rates and delayed responses during use. - Users find **feature limitations** frustrating, as essential tools are restricted to paid plans or review participation. - Users experience **limited compatibility** with Getscreen.me, facing issues like Edge support and Linux Wayland access. - Users often face **compatibility issues** with Getscreen.me, particularly regarding Linux and lack of VPN options. #### What Are Recent G2 Reviews of Getscreen.me? **"[A Reliable Platform for Screensharing and Remote Access](https://www.g2.com/survey_responses/getscreen-me-review-11273026)"** **Rating:** 4.5/5.0 stars *— Lucian M.* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-11273026) --- **"[A Simple and Powerful Web-Based Remote Desktop Solution](https://www.g2.com/survey_responses/getscreen-me-review-12358217)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-12358217) --- #### What Are G2 Users Discussing About Getscreen.me? - [What does Getscreen.Me do?](https://www.g2.com/discussions/what-does-getscreen-me-do) - 3 comments - [How do I use Get Me screen?](https://www.g2.com/discussions/how-do-i-use-get-me-screen) - 2 comments - [What is Getscreen me?](https://www.g2.com/discussions/what-is-getscreen-me) - 3 comments, 2 upvotes - [Is Getscreen me free?](https://www.g2.com/discussions/is-getscreen-me-free) - 7 comments, 1 upvote ### 11. [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Managed Service Providers, IT managers, and many others to grow their businesses with the Cloud. As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity, so you can work faster from anywhere. You can also use V2 Cloud to publish any Windows applications and use them as a Software as a Service (SaaS). Benefit also from the GPU-enhanced VDI to run demanding applications. Delegate your IT resilience and cybersecurity tasks to the V2 Cloud team and enjoy business continuity. Let our support team get rid of your worries—use your cloud computer safely, quickly, and economically. We support you by email, live chat, and phone. Try V2 Cloud and say hello to the all-in-one cloud desktop! **Average Rating:** 4.7/5.0 **Total Reviews:** 237 **How Do G2 Users Rate V2 Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind V2 Cloud?** - **Seller:** [V2 Cloud Solutions](https://www.g2.com/sellers/v2-cloud-solutions) - **Company Website:** https://v2cloud.com - **Year Founded:** 2012 - **HQ Location:** Montreal, CA - **Twitter:** @v2cloudWaas (613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9428521/ (57 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 12% Mid-Market #### What Are V2 Cloud's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Easy Setup (14 reviews) - Customer Support (9 reviews) - Affordable (5 reviews) - Easy Deployment (5 reviews) **Cons:** - Slow Performance (5 reviews) - Pricing Issues (3 reviews) - Expensive (2 reviews) - Remote Access Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About V2 Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of V2 Cloud, enjoying a straightforward, reliable experience for daily tasks. - Users appreciate the **easy setup** of V2 Cloud, enabling quick implementation and streamlined remote access for teams. - Users appreciate the **very helpful customer service** of V2 Cloud, consistently providing quick and effective assistance when needed. - Users highlight the **affordability** of V2 Cloud, finding it a cost-effective solution for enhancing computing power. - Users praise the **easy deployment** of V2 Cloud, quickly setting up VMs on any platform with an internet connection. **Cons:** - Users often experience **slow performance** with V2 Cloud, leading to frustration and the need for costly upgrades. - Users express concerns over **pricing issues** , noting rapid increases and misaligned pricing with client needs. - Users find V2 Cloud **expensive** to upgrade, affecting their experience despite acknowledging the pricing isn't the worst. - Users face **remote access issues** due to limited storage and maintenance modes that hinder usability. - Users suggest that **advanced admin controls** are needed for larger setups, though it doesn't hinder usability significantly. #### What Are Recent G2 Reviews of V2 Cloud? **"[Unmatched Customer Support and Easy Setup](https://www.g2.com/survey_responses/v2-cloud-review-12976762)"** **Rating:** 5.0/5.0 stars *— Sahil P.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12976762) --- **"[Easy Virtualization with Stellar Support. Great for multi-user access.](https://www.g2.com/survey_responses/v2-cloud-review-12776484)"** **Rating:** 5.0/5.0 stars *— Derrick D.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12776484) --- #### What Are G2 Users Discussing About V2 Cloud? - [What is V2 Cloud used for?](https://www.g2.com/discussions/what-is-v2-cloud-used-for) - 1 comment, 1 upvote ### 12. [Parsec](https://www.g2.com/products/parsec/reviews) Remote desktop reimagined. Enable your creative teams to work together from anywhere, in seamless 4k at 60 frames per second with near-zero latency. Parsec’s peer-to-peer streaming provides secure, flexible, effortless access to whatever you do, at any time, from wherever you go. Quickly deploy on-prem or in the cloud, and team members can access their Mac or PC from anywhere. Parsec installs in seconds, and teams can take their preferred peripherals with them to create from wherever inspiration strikes – Parsec supports mouse, keyboard, gamepads, and drawing tablets with precise pen tilt and pressure. Parsec offers two business solutions: Parsec for Teams and Parsec for Enterprise. Parsec for Teams is built to support remote and hybrid work by keeping data secure on the host while empowering admins with simple yet powerful security and access controls. Teams security and admin features include SAML single sign-on, audit logs, and group and computer management. Upgrade to Enterprise for additional security and scalability, with access to features including a high performance relay, and API automation and reporting. **Average Rating:** 4.7/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Parsec?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) - **Device Management:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Parsec?** - **Seller:** [Parsec Cloud](https://www.g2.com/sellers/parsec-cloud) - **Year Founded:** 2016 - **HQ Location:** New York, US - **Twitter:** @parsecteam (12,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/parsec-cloud/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Media Production - **Company Size:** 50% Mid-Market, 35% Small-Business #### What Are Parsec's Pros and Cons? **Pros:** - Mobile Compatibility (1 reviews) - Tool Utility (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Slow Performance (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Parsec? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of Parsec, enabling seamless access to work PCs from anywhere. - Users value the **tool utility** of Parsec, enabling efficient remote access to work PCs for extended periods. **Cons:** - Users report **poor customer support** from Parsec, citing unresponsiveness and ineffective solutions to ongoing issues. - Users experience **slow performance** with Parsec, facing frequent freezes that render it unusable and hamper productivity. - Users often face **frequent technical issues** with Parsec, leading to frustration and delayed work due to unstable performance. #### What Are Recent G2 Reviews of Parsec? **"[One of the best applications for screen sharing or remote desktop I use](https://www.g2.com/survey_responses/parsec-review-9487696)"** **Rating:** 5.0/5.0 stars *— Verified User in Motion Pictures and Film* [Read full review](https://www.g2.com/survey_responses/parsec-review-9487696) --- **"[Fast, Intuitive Remote Access with a Lag-Free Connection](https://www.g2.com/survey_responses/parsec-review-12755497)"** **Rating:** 5.0/5.0 stars *— Valeria S.* [Read full review](https://www.g2.com/survey_responses/parsec-review-12755497) --- #### What Are G2 Users Discussing About Parsec? - [What is Parsec used for?](https://www.g2.com/discussions/what-is-parsec-used-for) ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Virtual Desktop Infrastructure (VDI) Software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) - [Desktop as a Service (DaaS) Providers](https://www.g2.com/categories/desktop-as-a-service-daas) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)