# Best Professional Services Automation Software ## How Many Professional Services Automation Software Products Does G2 Track? **Total Products under this Category:** 150 ### Category Stats (Aug 2026) - **Average Rating:** 4.3/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Kytes (+0.5%) - Among all products in this category, Kytes recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Professional Services Automation Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,900+ Authentic Reviews - 150+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Professional Services Automation Software ![G2 Grid® for Professional Services Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/professional-services-automation/grids.png?focus%5B%5D=929&focus%5B%5D=1532&focus%5B%5D=51154&focus%5B%5D=101553&focus%5B%5D=1646&focus%5B%5D=19175&focus%5B%5D=104559&focus%5B%5D=152187) Highlighted products: Autotask, BigTime, CMap, Syncro, Kantata Professional Services Automation (formerly Mavenlink+ Kimble), SAP Cloud ERP (SAP S/4HANA Cloud), Deltek Vantagepoint, and Rocketlane. Underlying data: [Grid® JSON](https://www.g2.com/categories/professional-services-automation/grids.json?focus%5B%5D=autotask&focus%5B%5D=bigtime&focus%5B%5D=cmap&focus%5B%5D=syncro&focus%5B%5D=kantata-professional-services-automation-formerly-mavenlink-kimble&focus%5B%5D=sap-cloud-erp-sap-s-4hana-cloud&focus%5B%5D=deltek-vantagepoint&focus%5B%5D=rocketlane-corp) **Sponsored** ### Wrike Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Wrike serves project managers, team leaders, and organizations of all sizes across marketing, IT, product development, professional services, and beyond. Teams use Wrike to track work progress, assign tasks, set deadlines, and facilitate communication, eliminating silos and fostering a culture of transparency and accountability that is crucial for successful delivery. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting capabilities. Teams can build and automate tailored workflows that reflect their unique processes, visualize timelines through Gantt charts and Kanban boards, and integrate seamlessly with tools like Slack, Google Drive, and Microsoft Teams. Wrike's MCP server extends this further, allowing AI assistants to connect directly to the platform where execution actually happens so AI-driven actions become part of the auditable record of how work gets done, not disconnected outputs living outside the system. And powered by the Wrike Work Intelligence® Graph, the platform gives AI the structured context it needs to act reliably inside the same roles, permissions, and access controls as your people. The result goes far beyond task management. Wrike reduces time spent on administrative work, scales alongside growing organizations, and gives teams the governed foundation they need to put AI to work on their most consequential workflows without losing control. With more than 20,000 organizations worldwide, including Siemens, Walmart, NVIDIA, and The Estée Lauder Companies, trusting Wrike to deliver their most important work, the platform has earned its place as a reliable partner for organizations to deliver without doubt [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=156&secure%5Bchosen_at%5D=2026-08-18T11%3A31%3A12Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1382&secure%5Bresource_id%5D=156&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fprofessional-services-automation&secure%5Btoken%5D=6c8bf3d8ee2e5d2db187a36f1a36d2d664e642832bf59701922957b3c676804e&secure%5Burl%5D=https%3A%2F%2Fwww.wrike.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos) ### [Autotask](https://www.g2.com/products/autotask/reviews) Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. **Average Rating:** 4.3/5.0 **Total Reviews:** 621 #### How Do G2 Users Rate Autotask? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Portfolio Performance:** 6.7/10 (Category avg: 7.9/10) - **Workflow:** 8.3/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Autotask? - **Seller:** [Datto Inc.](https://www.g2.com/sellers/datto-inc) - **Company Website:** www.datto.com - **Year Founded:** 2007 - **HQ Location:** Norwalk, Connecticut, United States - **Twitter:** @datto 11,586 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98d1fcce7e9df49808c19efbfa47924b15380a3362cf35aa3e2702b852c1a100&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1477873%2F&secure%5Burl_type%5D=linkedin_company_website) 762 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 69% Small, 28% Medium #### What Do G2 Reviewers Say About Autotask? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Autotask, appreciating its user-friendly interface and quick navigation for efficient management. - Users value the **extensive integration options** in Autotask, allowing for great customization to fit their workflow. - Users appreciate the **efficient ticket management and automation** features of Autotask, enhancing overall operational productivity. - Users value the **automation features** of Autotask, which significantly streamline workflows and enhance efficiency. - Users commend Autotask for its **efficiency** , enabling faster ticket management and enhanced operations support. ##### Cons - Users find the **complex usability** of Autotask frustrating, particularly due to confusing menus and lengthy processes. - Users warn of a **steep learning curve** in Autotask, making report creation and navigation challenging for newcomers. - Users find Autotask's **limited functionality** frustrating, as it lacks essential features for basic tasks and project management. - Users highlight the **missing features** in Autotask, finding the project management module basic and lacking depth. - Users find Autotask to have a **not user-friendly interface** , making navigation and project management frustrating and unintuitive. #### What Are Recent G2 Reviews of Autotask? **["A Breath of Fresh Air: Fast, Fluid, Industry-Savvy Autotask Experience"](https://www.g2.com/survey_responses/autotask-review-13214291)** **Rating:** 5.0/5.0 stars _— Eddie W._ [Read full review](https://www.g2.com/survey_responses/autotask-review-13214291) **["A reliable PSA platform with room for improvement"](https://www.g2.com/survey_responses/autotask-review-8257336)** **Rating:** 4.0/5.0 stars _— Yusuf Mustafa K._ [Read full review](https://www.g2.com/survey_responses/autotask-review-8257336) #### What Are G2 Users Discussing About Autotask? - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) - 1 upvote - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote ### [BigTime](https://www.g2.com/products/bigtime/reviews) BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, and manual handoffs between sales and delivery. This creates misaligned expectations, margin erosion, and frustrated clients. BigTime changes that. We unify the entire professional services journey—from scoping and quoting to staffing and invoicing—so you can sell with confidence, deliver with precision, and grow with profitability.
 BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-making by delivering the information you need, when you need it. By streamlining project operations, maximizing resource utilization, accelerating the account receivable cycle, and connecting scattered data sources, BigTime makes it easier for professional services firms to scale and grow. With 2,800+ customers and 20+ years of experience, BigTime is built to get you up and running quickly, operate with flexibility and agility, and enable you to solve today’s challenges while scaling with you for tomorrow’s opportunities. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,724 #### How Do G2 Users Rate BigTime? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.2/10 (Category avg: 7.9/10) - **Workflow:** 8.1/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind BigTime? - **Seller:** [BigTime](https://www.g2.com/sellers/bigtime) - **Company Website:** bigtime.net - **Year Founded:** 2002 - **HQ Location:** Chicago, IL - **Twitter:** @BigTimeSoftware 2,744 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e625721a119beff90fe9564427c769e6e8214dad6eeb6bee97fc509bcf34bdb0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1457823%2F&secure%5Burl_type%5D=linkedin_company_website) 165 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Office Manager, Principal - **Top Industries:** Accounting, Architecture & Planning - **Company Size:** 74% Small, 19% Medium #### What Do G2 Reviewers Say About BigTime? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of BigTime, finding it simple for time tracking and expense reporting. - Users value the **user-friendly time tracking** of BigTime, facilitating efficient recording and management of hours and resources. - Users appreciate the **user-friendly interface** of BigTime, making time tracking quick and efficient. - Users appreciate the **ease of tracking time** in BigTime, enabling quick and accurate project time management. - Users love the **intuitive interface** of BigTime, making navigation and tracking hours straightforward and simple. ##### Cons - Users are frustrated by **missing features** like unclear reports, difficult documentation, and lack of internal note options on invoices. - Users find the **manual entry process cumbersome** , impacting efficiency due to frequent adjustments and lack of features. - Users find **resource management to be time-consuming** in BigTime, often requiring trial and error during setup. - Users find the **learning curve steep** due to unclear documentation, navigation challenges, and inconsistencies in reporting. - Users experience **software bugs** that occasionally disrupt functionality, causing issues with report windows and timesheet entries. #### What Are Recent G2 Reviews of BigTime? **["Easy to learn with reports I actually use."](https://www.g2.com/survey_responses/bigtime-review-13180755)** **Rating:** 4.5/5.0 stars _— Eleazar R._ [Read full review](https://www.g2.com/survey_responses/bigtime-review-13180755) **["Accessible Anywhere with Reports I Rely On"](https://www.g2.com/survey_responses/bigtime-review-13191689)** **Rating:** 4.5/5.0 stars _— Denise M._ [Read full review](https://www.g2.com/survey_responses/bigtime-review-13191689) #### What Are G2 Users Discussing About BigTime? - [How do I track billable hours accurately using BigTime for client projects?](https://www.g2.com/discussions/how-do-i-track-billable-hours-accurately-using-bigtime-for-client-projects) - [What is BigTime used for?](https://www.g2.com/discussions/what-is-bigtime-used-for) - 1 comment, 1 upvote ### [CMap](https://www.g2.com/products/cmap/reviews) CMap is a PSA software that helps professional services firms, from consultancies to architecture & engineering practices, manage their people, projects, profits and more - all in one place. We help project-based businesses to move on from spreadsheets and retire homegrown, ad-hoc tools to give them complete visibility, clarity, and control over their firm. Whether it’s winning new business, delivering projects, resourcing, billing, or reporting, it can all be done in one easy-to-use platform. CMap is trusted by over 700 service firms around the globe, from executives, operations leaders, finance teams, and project managers, down to individual consultants and architects. We offer four distinct, sector-specific products: CMap Consulting Edition, CMap AEC edition, CMap PIM & CMap Mail. CMap goes far beyond traditional project management or CRM systems. It’s a modular, fully integrated, cloud-based platform designed to support your entire business lifecycle from the first client conversation to the final invoice. Our core features include: - CRM - Win more of the right work. Track opportunities, manage pipelines, and forecast revenue with accuracy. No more fragmented data or endless email chains. - Project Management - Deliver on time and on budget. Plan projects, allocate resources, and monitor progress with live budget-vs-actual insights and milestone tracking. - Resourcing & Capacity Planning - Match the right people to the right projects. Balance workloads, identify bottlenecks early, and make data-driven decisions about hiring and utilization. - Time & Expenses - Give your teams a simple, intuitive way to log time and expenses from any device. Improve compliance and capture billable time effortlessly. - Billing & Financials - Keep cash flowing and admin low. Automate invoicing, track WIP, manage revenue recognition, and connect seamlessly to your accounting software. - Reporting & Business Intelligence - See the full picture. Real-time dashboards and customizable reports turn data into insight, helping you make faster, more confident decisions. CMap helps professional services firms streamline operations, escape
Excel hell, & get back to doing what they do best. **Average Rating:** 4.4/5.0 **Total Reviews:** 305 #### How Do G2 Users Rate CMap? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Portfolio Performance:** 6.4/10 (Category avg: 7.9/10) - **Workflow:** 7.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind CMap? - **Seller:** [CMAP Software Ltd](https://www.g2.com/sellers/cmap-software-ltd) - **Company Website:** www.cmap.io - **Year Founded:** 2000 - **HQ Location:** Alderley Edge, GB - **Twitter:** @CMAPSoftware 396 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=886e97d799f50e15403a596a20d48afc29fe9895e379217404cbc2aa35d0f097&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcmap-software%2F&secure%5Burl_type%5D=linkedin_company_website) 223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Finance Manager - **Top Industries:** Architecture & Planning, Consulting - **Company Size:** 57% Small, 41% Medium #### What Do G2 Reviewers Say About CMap? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of CMap, simplifying project management and enhancing clarity in complex information. - Users appreciate the **ease of use and centralized information** in CMap, which enhances project management efficiency. - Users praise CMap's **helpful and responsive customer support** , enhancing their overall experience and satisfaction with the product. - Users value the **intuitive interface** of CMap, enhancing navigation and simplifying complex processes effectively. - Users highlight the **intuitive organization and visual clarity** of CMap, making complex information easy to manage and understand. ##### Cons - Users find CMap's **limited features** particularly frustrating, especially regarding reporting and integration functionalities. - Users experience **integration issues** with CMap, leading to difficulties in connecting finance and resource data effectively. - Users find CMap's **limited functionality** frustrating, especially with inconsistent page designs and complex reporting tools. - Users find the **report builder's complexity** challenging, making it hard to efficiently create and visualize data. - Users face **significant limitations** in reporting and design consistency, hindering effective data retrieval and usability. #### What Are Recent G2 Reviews of CMap? **["Excellent Timesheets and Centralized Project Info, Backed by Great Onboarding"](https://www.g2.com/survey_responses/cmap-review-13144674)** **Rating:** 4.0/5.0 stars _— Nash C._ [Read full review](https://www.g2.com/survey_responses/cmap-review-13144674) **["CMAP recommendation"](https://www.g2.com/survey_responses/cmap-review-9539237)** **Rating:** 5.0/5.0 stars _— Andrea T._ [Read full review](https://www.g2.com/survey_responses/cmap-review-9539237) #### What Are G2 Users Discussing About CMap? - [What is CMap used for?](https://www.g2.com/discussions/what-is-cmap-used-for) ### [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 537 #### How Do G2 Users Rate Syncro? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Portfolio Performance:** 6.2/10 (Category avg: 7.9/10) - **Workflow:** 7.3/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.8/10 (Category avg: 10/10) #### Who Is the Company Behind Syncro? - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e40e976a73c48924cb8f8b77b9157604f2844aaff62bdc76b30fd2d0d3fd795&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsyncromsp%2F&secure%5Burl_type%5D=linkedin_company_website) 111 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small, 9% Medium #### What Do G2 Reviewers Say About Syncro? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Syncro, enabling efficient troubleshooting and seamless client communication. - Users value Syncro's **game-changing features** like ticket storage, scripting, and seamless integration for enhanced efficiency. - Users find the **initial setup easy** , making it accessible for first-time users and enhancing overall experience. - Users commend Syncro for its **intuitive automation features** , enhancing workflow efficiency and simplifying asset management. - Users value the **seamless integrations** of Syncro, enhancing their overall workflow and aligning tools with company needs. ##### Cons - Users find many **missing features** in Syncro, particularly in remote access and automation capabilities, hindering productivity. - Users highlight the **improvement needed** in Syncro's interface and responsiveness for a better overall experience. - Users find **reporting and invoicing limitations** frustrating and seek improvements in UI and Linux support. - Users are frustrated with **feature issues** in Syncro, citing a lack of intuitive design and limited functionality. - Users find that Syncro **needs improvement** in customization, API features, and overall functionality for better management at scale. #### What Are Recent G2 Reviews of Syncro? **["User-Friendly App that is great for a team in a business"](https://www.g2.com/survey_responses/syncro-review-12059675)** **Rating:** 5.0/5.0 stars _— Michael C._ [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) **["Seamless Tool Integration and Intuitive Setup"](https://www.g2.com/survey_responses/syncro-review-11175905)** **Rating:** 5.0/5.0 stars _— Danilo B._ [Read full review](https://www.g2.com/survey_responses/syncro-review-11175905) #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping to resourcing to forecasting, you can always deliver amazing. The real challenge for most PS organizations is that their projects are so unpredictable. They never really know how an engagement is going to play out until it’s too late to do anything about it. And that undermines profits, strains resources, and leaves clients wondering what they’re really paying for. Kantata PSA puts an end to unpredictable projects by enabling you to: • Instantly assemble the ideal team – so you can deploy resources based on the best match for scope, scheduling, skillsets, and more • Easily amplify institutional knowledge – by turning past experience into real-time intelligence so all your expertise is available to all your people • Confidently forecast every outcome – with an accurate, comprehensive view of everything from revenue and margins to capacity and sentiment Not every services firm operates the same way — and your PSA shouldn’t either. Kantata is the only PSA offering both a Salesforce-native and an open infrastructure option, so you can choose the ecosystem that fits your business. With over 1,200 prebuilt connectors — including Salesforce, NetSuite, HubSpot, Workday, Sage Intacct, Microsoft Dynamics 365, Google Workspace, and Jira — Kantata extends the value of your existing tech stack while keeping all your operational data connected in one AI-powered platform. That’s why professional services organizations across software, IT services, management consulting, and marketing agencies rely on Kantata to operate with greater precision, predictability, and profitability. Leading organizations like Deloitte, Sage, and Hitachi trust Kantata, and our customers consistently achieve a 33% increase in on-time project delivery. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,510 #### How Do G2 Users Rate Kantata Professional Services Automation (formerly Mavenlink+ Kimble)? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Portfolio Performance:** 7.3/10 (Category avg: 7.9/10) - **Workflow:** 7.4/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Kantata Professional Services Automation (formerly Mavenlink+ Kimble)? - **Seller:** [Kantata (formerly Mavenlink + Kimble)](https://www.g2.com/sellers/kantata-formerly-mavenlink-kimble) - **Company Website:** kantata.com - **Year Founded:** 2008 - **HQ Location:** Irvine, CA - **Twitter:** @GoKantata 11,518 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97db9ad169234101d5d6a926830c0e5df9f7e4ea5699f6a5fd79e580b8e43837&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgokantata%2F&secure%5Burl_type%5D=linkedin_company_website) 485 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, Consultant - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 57% Medium, 30% Small #### What Do G2 Reviewers Say About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **integration of project management, resource planning, and finances** , streamlining workflows and improving visibility. - Users value the **effective project tracking** of Kantata, enhancing workflow with real-time data and tailored features. - Users value the **user-friendly interface** of Kantata, simplifying project management and enhancing forecasting accuracy effortlessly. - Users commend Kantata for its **robust reporting efficiency** , allowing access to comprehensive data and real-time insights. - Users appreciate the **custom report generation** features of Kantata, which significantly enhance project management and data analysis. ##### Cons - Users find the **dashboard creation process challenging** and the overall interface unintuitive and overly manual. - Users experience a significant **learning curve** with Kantata PSA, necessitating extensive training and adjustment for optimal use. - Users note the **not intuitive interface** that complicates task management and slows down training for new users. - Users find the **task management process overly manual** , making it cumbersome to mark tasks complete and manage entries. - Users find the **lack of customization** frustrating, especially for unique reporting and intuitive project management tasks. #### What Are Recent G2 Reviews of Kantata Professional Services Automation (formerly Mavenlink+ Kimble)? **["Easy to set up, easy to use... exactly what we needed to drive visibility and consistency."](https://www.g2.com/survey_responses/kantata-professional-services-automation-formerly-mavenlink-kimble-review-2018590)** **Rating:** 4.5/5.0 stars _— Dan C._ [Read full review](https://www.g2.com/survey_responses/kantata-professional-services-automation-formerly-mavenlink-kimble-review-2018590) **["Customer Collaboration and Internal Visibility with Kantata - 2 years in"](https://www.g2.com/survey_responses/kantata-professional-services-automation-formerly-mavenlink-kimble-review-9043064)** **Rating:** 4.5/5.0 stars _— Andy B._ [Read full review](https://www.g2.com/survey_responses/kantata-professional-services-automation-formerly-mavenlink-kimble-review-9043064) #### What Are G2 Users Discussing About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)? - [How do I effectively manage project budgets using Kantata Professional Services Cloud?](https://www.g2.com/discussions/how-do-i-effectively-manage-project-budgets-using-kantata-professional-services-cloud) - [What is Kantata Cloud for Professional Services (formerly Mavenlink + Kimble) used for?](https://www.g2.com/discussions/what-is-kantata-cloud-for-professional-services-formerly-mavenlink-kimble-used-for) - [What does Mavenlink do?](https://www.g2.com/discussions/what-does-mavenlink-do) - 1 comment - [What is a good project management software?](https://www.g2.com/discussions/kantata-cloud-for-professional-services-formerly-mavenlink-kimble-what-is-a-good-project-management-software) - 1 comment - [How much does MavenLink cost?](https://www.g2.com/discussions/how-much-does-mavenlink-cost) - 1 comment ### [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) SAP Cloud ERP (S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the flexibility to add capabilities, users, and functionality as business needs evolve. With proven implementation tools and preconfigured processes, SAP Cloud ERP enables organizations to go live quickly and confidently while supporting ongoing growth and innovation. For organizations who want to adopt SAP Cloud ERP, the primary offering is SAP GROW, which combines SAP Cloud ERP with preconfigured best practices, implementation services, and adoption resources to help businesses achieve rapid, scalable cloud ERP deployment. For even quicker deployment, there’s SAP GROW Fast, a prepackaged offering delivered by SAP partners. **Average Rating:** 4.4/5.0 **Total Reviews:** 945 #### How Do G2 Users Rate SAP Cloud ERP (SAP S/4HANA Cloud)? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.5/10 (Category avg: 7.9/10) - **Workflow:** 9.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SAP Cloud ERP (SAP S/4HANA Cloud)? - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** www.sap.com - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP 297,052 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website) 141,955 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Consultant, Senior Consultant - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 48% Large, 35% Medium #### What Do G2 Reviewers Say About SAP Cloud ERP (SAP S/4HANA Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SAP Cloud ERP, making it effective and time-saving for daily tasks. - Users appreciate the **cloud-based architecture** of SAP S/4HANA Cloud for its scalability and reduced IT overhead. - Users value the **real-time processing and industry-specific functionalities** of SAP S/4HANA Cloud for enhanced financial management. - Users appreciate the **real-time efficiency** of SAP S/4HANA Cloud, with instant access to reports and accurate data. - Users value the **real-time data capabilities** of SAP S/4HANA Cloud, enhancing decision-making with instant access to analytics. ##### Cons - Users find the **complexity and restrictions** of SAP Cloud ERP challenging, leading to costly implementations and training needs. - Users find the **learning curve steep** for SAP Cloud ERP, making initial understanding and training challenging. - Users find the **learning difficulty** significant, as the complex system necessitates extensive training for new users. - Users find the **complex setup** of SAP Cloud ERP challenging, often requiring extensive training and expert assistance. - Users find the **limited customization** of SAP Cloud ERP restrictive, hindering adaptation to unique business processes. #### What Are Recent G2 Reviews of SAP Cloud ERP (SAP S/4HANA Cloud)? **["Unified Real-Time Insights That Make Operations More Efficient"](https://www.g2.com/survey_responses/sap-cloud-erp-sap-s-4hana-cloud-review-13104599)** **Rating:** 4.5/5.0 stars _— Mr. Prakash G._ [Read full review](https://www.g2.com/survey_responses/sap-cloud-erp-sap-s-4hana-cloud-review-13104599) **["SAP: A Complete Logistics Package with Powerful End-to-End Capabilities"](https://www.g2.com/survey_responses/sap-cloud-erp-sap-s-4hana-cloud-review-13058736)** **Rating:** 5.0/5.0 stars _— Daniel G._ [Read full review](https://www.g2.com/survey_responses/sap-cloud-erp-sap-s-4hana-cloud-review-13058736) #### What Are G2 Users Discussing About SAP Cloud ERP (SAP S/4HANA Cloud)? - [What is SAP S/4HANA Cloud used for?](https://www.g2.com/discussions/what-is-sap-s-4hana-cloud-used-for) - 2 comments, 3 upvotes - [What is SAP S/4HANA Asset Management for resource scheduling used for?](https://www.g2.com/discussions/what-is-sap-s-4hana-asset-management-for-resource-scheduling-used-for) - 2 comments - [What is SAP S/4HANA for receivables management used for?](https://www.g2.com/discussions/what-is-sap-s-4hana-for-receivables-management-used-for) - 1 comment - [What is SAP S/4HANA Manufacturing solutions used for?](https://www.g2.com/discussions/what-is-sap-s-4hana-manufacturing-solutions-used-for) - 1 comment - [What are the benefits of SAP HANA?](https://www.g2.com/discussions/what-are-the-benefits-of-sap-hana) - 1 comment ### [Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews) Deltek Vantagepoint is an AI-powered, project-based ERP that helps architecture, engineering, and consulting firms manage projects and financials in one application — so teams gain clarity, speed, and profitability across the entire project lifecycle. It connects pipeline, people, projects, and financials from pursuit through to project closeout, eliminating handoffs and data silos. With embedded AI, predictive insights, and intuitive workflows, Vantagepoint enables firms to win the right work, plan smarter, deliver profitable projects, and close the month faster. Best for: Professional services firms in architecture, engineering, and consulting that need a single ERP built for the way project-based businesses actually work — not a generic system with project features bolted on. Use cases:  Build a healthier pipeline by connecting client, pursuit, and resource intelligence in one CRM  Assign the right people to the right projects by balancing workloads and forecasting demand  Keep projects on track with predictive metrics, project-specific KPIs, and automated notifications  Speed up billing cycles and improve cash flow with automated invoice approvals and interactive billing  Simplify time entry and expense capture using AI-powered Timesheet Assist and intelligent character recognition Key Features:  Ask Dela — the AI orchestrator that answers questions, surfaces insights, and completes tasks  Smart Summaries for firms and projects — concise, AI-generated executive briefings  Interactive dashboards and KPIs with Deltek Clarity A&E industry benchmarks  Resource management with skills-based search, capacity planning, and Gantt-based project scheduling  Automated AP invoice processing, draft invoice markups, and Vantagepoint Payments for AR and AP automation Why project-based firms choose Vantagepoint:  One application replaces disconnected systems across the full project lifecycle. Vantagepoint connects pipeline, resource planning, project delivery, and financials — eliminating the data gaps and duplicate work caused by stitching separate tools together.  AI is embedded where teams already work — not added as a separate tool. Ask Dela, Smart Summaries, Dela Insights, Timesheet Assist, and intelligent character recognition operate inside daily workflows to reduce manual effort and surface insights at the point of decision.  Purpose-built for architecture, engineering, and consulting firms. Workflows, financial structures, and reporting are designed around project- based operations — including multi-company, multi-currency project financials — so firms do not need to force-fit a generic ERP. Used by: Architecture, engineering, and consulting firms — from growing practices to large multi-office enterprises — rely on Vantagepoint to run their project-based operations. 98% of the Top 500 Architecture and Engineering firms rely on Deltek, and more than 2,000 companies run their business on Vantagepoint. **Average Rating:** 4.1/5.0 **Total Reviews:** 672 #### How Do G2 Users Rate Deltek Vantagepoint? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Portfolio Performance:** 7.1/10 (Category avg: 7.9/10) - **Workflow:** 7.4/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Deltek Vantagepoint? - **Seller:** [Deltek](https://www.g2.com/sellers/deltek) - **Company Website:** www.deltek.com - **Year Founded:** 1983 - **HQ Location:** Herndon, VA - **Twitter:** @Deltek 6,574 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=958c4daad13b3f388e84895516e4bbb91fcac55b1ad5c1e3a86b8af357adbfba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163414%2F&secure%5Burl_type%5D=linkedin_company_website) 4,828 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Controller, Accountant - **Top Industries:** Architecture & Planning, Civil Engineering - **Company Size:** 62% Medium, 16% Small #### What Do G2 Reviewers Say About Deltek Vantagepoint? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **exceptional ease of use** of Deltek Vantagepoint, enhancing efficiency in project management and resource planning. - Users value the **ease of project tracking** in Deltek Vantagepoint, enhancing operational efficiency and resource planning. - Users value the **user-friendly functionality** of Deltek Vantagepoint, appreciating its efficient reporting and seamless document management. - Users value the **customizability** of Deltek Vantagepoint, enabling tailored fields and dashboards for enhanced insights. - Users value the **reporting efficiency** of Deltek Vantagepoint, highlighting its user-friendly design and streamlined data management. ##### Cons - Users find **missing features** in Deltek Vantagepoint, hindering tasks like documentation, workflows, and reporting efficiency. - Users struggle with **poor reporting** in Deltek Vantagepoint, finding it cumbersome and inefficient for their needs. - Users find the **complex usability** of Deltek Vantagepoint frustrating, hindering streamlined workflows and efficiency across tasks. - Users face **access limitations** that restrict functionality, making project management less efficient and flexible. - Users struggle with a **steep learning curve** , finding Deltek Vantagepoint complex and lacking adequate training and setup guidance. #### What Are Recent G2 Reviews of Deltek Vantagepoint? **["User-Friendly Interface, Enhances Project Management"](https://www.g2.com/survey_responses/deltek-vantagepoint-review-13078141)** **Rating:** 5.0/5.0 stars _— Leah W._ [Read full review](https://www.g2.com/survey_responses/deltek-vantagepoint-review-13078141) **["User Friendly Project Management"](https://www.g2.com/survey_responses/deltek-vantagepoint-review-10627815)** **Rating:** 4.5/5.0 stars _— Jeanette N._ [Read full review](https://www.g2.com/survey_responses/deltek-vantagepoint-review-10627815) #### What Are G2 Users Discussing About Deltek Vantagepoint? - [What is Deltek Vantagepoint used for?](https://www.g2.com/discussions/what-is-deltek-vantagepoint-used-for) - [What is Deltek CRM?](https://www.g2.com/discussions/what-is-deltek-crm) - 1 comment - [What is Deltek Vision software?](https://www.g2.com/discussions/what-is-deltek-vision-software) - 1 upvote - [Is VantagePoint software any good?](https://www.g2.com/discussions/is-vantagepoint-software-any-good) - 1 comment - [What is Deltek VantagePoint?](https://www.g2.com/discussions/what-is-deltek-vantagepoint) - 1 comment ### [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) Rocketlane is the world’s first Agentic Professional Services Automation (PSA) platform, built to transform how professional services teams deliver value in the AI-first era. While traditional PSAs focus on recording work, Rocketlane accelerates it through a connected system that unifies the entire front and back office. The platform brings together project delivery, resource management, time tracking, billing, and financial operations alongside collaboration capabilities such as Spaces, real-time chat, a modern client portal, Sheets for structured data, and a powerful Custom Apps framework that lets teams model any workflow inside Rocketlane. Everything lives in a single ecosystem, eliminating tool sprawl and fragmented data that slows down services teams. At the core of this is Nitro, Rocketlane's agentic execution layer: a network of intelligent AI agents that execute real delivery tasks, automate setup, manage workflows, detect risks, enforce governance, and continuously learn from patterns across the organization. This shift unlocks faster go-lives, better utilization, proactive issue detection, consistent delivery quality, and a level of operational resilience that was previously impossible. Over 650 companies, including Retool, Coursera, Postman, Intercom, Glean, AuditBoard, Vercel, Sprinklr, Worldpay, Grafana, OpenGov, and Outreach trust Rocketlane to run their mission-critical delivery processes. Customers across SaaS, services, and consulting use Rocketlane to shorten onboarding timelines, reduce escalations, improve forecasting accuracy, and accelerate moving from booked to consumed revenue. Founded in 2020, headquartered in the US, and operating globally with teams across India and the UK, Rocketlane is backed by leading investors, including Nexus Venture Partners and 8VC. The company’s rapid growth reflects strong market confidence in its category-defining vision for Agentic PSA. **Average Rating:** 4.7/5.0 **Total Reviews:** 836 #### How Do G2 Users Rate Rocketlane? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Portfolio Performance:** 9.0/10 (Category avg: 7.9/10) - **Workflow:** 9.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Rocketlane? - **Seller:** [Rocketlane Corp](https://www.g2.com/sellers/rocketlane-corp-a131cbb6-f2af-4f5b-a775-6d3bc6cda8e6) - **Company Website:** www.rocketlane.com - **Year Founded:** 2020 - **HQ Location:** Walnut, US - **Twitter:** @RocketlaneHQ 1,470 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc5f22f7615f879dcd6354b176bca79efa4c25c7a9ce1d556a91855e47716a3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frocketlane%2F&secure%5Burl_type%5D=linkedin_company_website) 290 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 28% Small #### What Do G2 Reviewers Say About Rocketlane? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **extensive features** of Rocketlane, streamlining onboarding and implementation for effective project management. - Users find Rocketlane's interface to be **extremely user-friendly** , allowing for quick report generation and easy customization. - Users value the **streamlined project management and client collaboration** features of Rocketlane, enhancing organization and efficiency. - Users value the **easy project tracking** in Rocketlane, enhancing organization, visibility, and client collaboration effortlessly. - Users appreciate the **effective task management** in Rocketlane, enjoying seamless onboarding and streamlined project setups. ##### Cons - Users are frustrated by the **missing features** in Rocketlane, hindering effective customer health monitoring and experience. - Users experience **slow performance** with Rocketlane, especially as project complexity and data entry grow. - Users face significant **filtering issues** and bugs, complicating their experience with Rocketlane's project management capabilities. - Users find the **learning curve steep** , requiring dedicated resources and understanding for successful implementation and use. - Users find **limited customization** in reporting features, impacting their ability to adapt the tool to specific needs. #### What Are Recent G2 Reviews of Rocketlane? **["Effortless Time Tracking and Organized Reporting"](https://www.g2.com/survey_responses/rocketlane-review-13195924)** **Rating:** 5.0/5.0 stars _— Aakash R._ [Read full review](https://www.g2.com/survey_responses/rocketlane-review-13195924) **["A Reliable Platform for Project Implementation"](https://www.g2.com/survey_responses/rocketlane-review-13224596)** **Rating:** 5.0/5.0 stars _— Rahul C._ [Read full review](https://www.g2.com/survey_responses/rocketlane-review-13224596) #### What Are G2 Users Discussing About Rocketlane? - [What is Rocketlane used for?](https://www.g2.com/discussions/what-is-rocketlane-used-for) ### [Keka](https://www.g2.com/products/keka/reviews) Keka is a global People and Project Operations Platform designed for growing businesses to align teams, drive performance, and streamline HR, payroll, and project delivery. From hiring and onboarding to time tracking, performance reviews, payroll, and project billing, Keka brings everything together in one flexible, modular system that works across countries, roles, and industries. Built for real-world adoption across HR, finance, and delivery teams, Keka supports both desk and frontline workforces, simplifies compliance in every region, and offers project-level insights for service businesses. Whether you’re managing people, processing payroll, or running billable projects, Keka helps your business scale with clarity—not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,050 #### How Do G2 Users Rate Keka? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.8/10 (Category avg: 7.9/10) - **Workflow:** 8.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Keka? - **Seller:** [Keka Technologies](https://www.g2.com/sellers/keka-technologies) - **Company Website:** www.keka.com - **Year Founded:** 2015 - **HQ Location:** Seattle, US - **Twitter:** @kekahr\_official 1,155 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d4a7619b22a3de6db159c7192d59e9e64b0ebe52f52a85287652eb0ba2bfe61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6417440%2F&secure%5Burl_type%5D=linkedin_company_website) 1,265 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** HR Manager, HR Executive - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Medium, 20% Small #### What Do G2 Reviewers Say About Keka? _AI-generated summary from verified user reviews_ ##### Pros - Users find Keka to offer **ease of use** , streamlining HR tasks like payroll and attendance tracking effectively. - Users enjoy Keka’s **intuitive interface** , making payroll and compliance management seamless and user-friendly. - Users appreciate Keka for its **simplicity and accuracy** , enhancing payroll management and saving valuable time. - Users appreciate Keka for its **simple and intuitive interface** , making HR tasks efficient and effortless. - Users appreciate the **simple and user-friendly interface** of Keka, making it accessible even for beginners. ##### Cons - Users express frustration over **missing features** in Keka, such as limited payroll options and inaccurate reporting. - Users are frustrated with **limited features** in Keka, hindering customization and leading to payroll inaccuracies. - Users find **limited customization** in Keka, particularly in payroll, attendance, and reporting features, affecting usability. - Users experience **slow loading times** with Keka, impacting accessibility and efficiency, especially on mobile networks. - Users express frustration over **poor customer support** , limiting assistance and complicating issue resolution after hours. #### What Are Recent G2 Reviews of Keka? **["Streamlined HR Tasks with Some Room for Improvement"](https://www.g2.com/survey_responses/keka-review-13070476)** **Rating:** 4.5/5.0 stars _— Mohammed S._ [Read full review](https://www.g2.com/survey_responses/keka-review-13070476) **["Streamlines HR with Seamless Efficiency"](https://www.g2.com/survey_responses/keka-review-8624783)** **Rating:** 4.5/5.0 stars _— Akash C._ [Read full review](https://www.g2.com/survey_responses/keka-review-8624783) #### What Are G2 Users Discussing About Keka? - [Which software is best for payroll?](https://www.g2.com/discussions/keka-hr-which-software-is-best-for-payroll) - 6 comments, 3 upvotes - [Is KEKA a good company?](https://www.g2.com/discussions/is-keka-a-good-company) - 5 comments, 6 upvotes - [What is HR and payroll software?](https://www.g2.com/discussions/what-is-hr-and-payroll-software) - 3 comments, 4 upvotes - [What is KEKA software?](https://www.g2.com/discussions/what-is-keka-software) - 4 comments, 1 upvote ### [Scoro](https://www.g2.com/products/scoro/reviews) Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, so you don’t need to juggle multiple tools for planning, tracking, and billing for your work. Core features include: - CRM & pipeline – Get a complete overview of your sales funnel and upcoming work - Quote-to-cash – Estimate scope, track progress and budget burn, and bill for work in one system - Capacity & resource planning – Plan ahead with live heatmaps and utilization forecasts - Time & expense tracking – Log time with built-in timers and auto-populated timesheets - Cost & profit forecasts – Understand margins with role or service-level insights - Billing & invoicing – Automate time & material, fixed-fee, and retainer billing - Revenue forecasting – Track project income based on pipeline and committed work - AI-powered insights & actions – Save time with automation and data-driven suggestions - Live dashboards – Monitor progress, profitability, and capacity in real time By uniting this data, Scoro gives you end-to-end visibility across your business. Helping you spot risks sooner, allocate resources smarter, and protect profitability as you scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 488 #### How Do G2 Users Rate Scoro? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.2/10 (Category avg: 7.9/10) - **Workflow:** 8.6/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Scoro? - **Seller:** [Scoro](https://www.g2.com/sellers/scoro) - **Company Website:** www.scoro.com - **Year Founded:** 2013 - **HQ Location:** London - **Twitter:** @ScoroSoftware 8,204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4b840044faa6933148653c2e176735de9e60141f0ee535ec0459b789766380c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294623%2F&secure%5Burl_type%5D=linkedin_company_website) 141 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 66% Small, 25% Medium #### What Do G2 Reviewers Say About Scoro? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Scoro, benefiting from its streamlined, all-in-one platform for various needs. - Users find Scoro's **all-in-one project management** capabilities essential for tracking and streamlining their business operations. - Users value the **comprehensive project tracking** of Scoro, seamlessly integrating tasks, time, and finance in one place. - Users value the **effective time tracking** feature in Scoro, enhancing productivity and simplifying task management. - Users love the **integrated task management** of Scoro, connecting projects, finances, and CRM seamlessly in one platform. ##### Cons - Users find the **learning curve steep** with Scoro, especially during initial setup and task creation. - Users find Scoro's interface **not intuitive** , often needing assistance to navigate its complex functionalities. - Users find **missing features** in Scoro, particularly in the mobile version and integration capabilities. - Users face a **steep learning curve** with Scoro, often requiring extensive training to navigate its complexities. - Users feel that the **complexity of Scoro** requires extensive training, potentially hindering a smooth onboarding experience. #### What Are Recent G2 Reviews of Scoro? **["Subtasks and dependencies made cross-functional delivery planning much easier"](https://www.g2.com/survey_responses/scoro-review-13115286)** **Rating:** 5.0/5.0 stars _— Yaroslav B._ [Read full review](https://www.g2.com/survey_responses/scoro-review-13115286) **["Absolutely essential for time and team management"](https://www.g2.com/survey_responses/scoro-review-4620988)** **Rating:** 4.5/5.0 stars _— Anna-Kaisa R._ [Read full review](https://www.g2.com/survey_responses/scoro-review-4620988) #### What Are G2 Users Discussing About Scoro? - [What is Scoro used for?](https://www.g2.com/discussions/what-is-scoro-used-for) - [What features and benefits does project management software provide?](https://www.g2.com/discussions/what-features-and-benefits-does-project-management-software-provide) - [What are the features of a project?](https://www.g2.com/discussions/what-are-the-features-of-a-project) - [How much does Scoro cost?](https://www.g2.com/discussions/how-much-does-scoro-cost) - [What are some unique features of project management software?](https://www.g2.com/discussions/scoro-what-are-some-unique-features-of-project-management-software) ### [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead. **Average Rating:** 4.4/5.0 **Total Reviews:** 200 #### How Do G2 Users Rate SuperOps? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10) - **Portfolio Performance:** 6.3/10 (Category avg: 7.9/10) - **Workflow:** 7.7/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SuperOps? - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** superops.com - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 84% Small, 14% Medium #### What Do G2 Reviewers Say About SuperOps? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of SuperOps, allowing quick onboarding and effortless integration for all team members. - Users commend SuperOps for its **exceptional customer support** , highlighting quick responses and practical solutions from the team. - Users appreciate the **user-friendly interface and feature-rich capabilities** of SuperOps, making it an essential MSP tool. - Users praise SuperOps for its **intuitive and attractive user interface** , enhancing the efficiency of IT support operations. - Users love the **intuitive interface** of SuperOps, making multitasking and operations management effortless and efficient. ##### Cons - Users note a **lack of features** in SuperOps compared to competitors, affecting functionality and user experience. - Users note several **feature issues** with SuperOps, including limited integrations and cumbersome workflows affecting usability. - Users note **integration issues** with SuperOps, suggesting the need for more enhancements to existing integrations. - Users find **access limitations** frustrating, needing to download files and facing constraints with RMM and file size uploads. - Users find a **lack of integrations** in SuperOps, which limits functionality and potential enhancements. #### What Are Recent G2 Reviews of SuperOps? **["All-in-One RMM + Ticketing That Powers Remote-First Automation"](https://www.g2.com/survey_responses/superops-review-12986642)** **Rating:** 5.0/5.0 stars _— Nick M._ [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) **["Superops: Easy Deployment, Clean UI, and Powerful MSP Tools in One"](https://www.g2.com/survey_responses/superops-review-12981526)** **Rating:** 5.0/5.0 stars _— Martin R._ [Read full review](https://www.g2.com/survey_responses/superops-review-12981526) ### [Planhat](https://www.g2.com/products/planhat/reviews) Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering. The PSA brings resource management, project delivery, and services revenue into the same unified data model that has powered Planhat's category leading CSP for over a decade, helping teams drive adoption, reduce churn, and identify expansion opportunities through Customer 360 profiles, health scoring, and customer analytics. Core capabilities include AI workflows, conversational AI, and customer portals, all based on high-fidelity time-series data. Planhat serves organizations across software, IT and telecoms, healthcare & life sciences, financial services, and security. **Average Rating:** 4.5/5.0 **Total Reviews:** 942 #### How Do G2 Users Rate Planhat? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.8/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Planhat? - **Seller:** [Planhat](https://www.g2.com/sellers/planhat) - **Company Website:** www.planhat.com - **Year Founded:** 2015 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @planhat 1,045 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0532de0a57ab5ad26032eca9b36751853eefa678afdf93aa4efe6efaf1c6d5b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10168756%2F&secure%5Burl_type%5D=linkedin_company_website) 248 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Head of Customer Success - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Medium, 31% Small #### What Do G2 Reviewers Say About Planhat? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Planhat exceptional, facilitating smooth integration and team adoption. - Users commend the **exceptional customer support** from Planhat, enhancing their experience and ensuring effective collaboration. - Users value the **extensive customization** options in Planhat, enhancing their experience and streamlining workflows effectively. - Users appreciate the **automation efficiency** of Planhat, enhancing their workflow and streamlining customer management seamlessly. - Users value the **helpfulness** of Planhat, noting its excellent support and comprehensive features for managing customer success. ##### Cons - Users find the **learning curve steep** , struggling to navigate features and setup pages during initial use of Planhat. - Users find the **complexity of Planhat** daunting, with a challenging learning curve that hinders initial usability. - Users note a **steep learning curve** with Planhat, though support accelerates the process and enhances understanding. - Users face **integration issues** with Planhat, causing challenges in data management and trustworthiness among teams. - Users find the **formula fields restrictive** , desiring greater flexibility and automation for easier customization and efficiency. #### What Are Recent G2 Reviews of Planhat? **["A Strategic Platform for Scaling Customer Success"](https://www.g2.com/survey_responses/planhat-review-11771625)** **Rating:** 5.0/5.0 stars _— Ty R._ [Read full review](https://www.g2.com/survey_responses/planhat-review-11771625) **["Intuitive UI, Powerful Integrations, and a Supportive Planhat Team"](https://www.g2.com/survey_responses/planhat-review-13119419)** **Rating:** 4.5/5.0 stars _— Carly P._ [Read full review](https://www.g2.com/survey_responses/planhat-review-13119419) #### What Are G2 Users Discussing About Planhat? - [What is Planhat used for?](https://www.g2.com/discussions/what-is-planhat-used-for) ### [Wrike](https://www.g2.com/products/wrike/reviews) Wrike is the trusted work delivery platform where AI extends what people can accomplish. By centralizing all work in one governed, context-rich environment, Wrike helps organizations streamline collaboration, project planning, and task execution while maintaining the control and accountability that complex work demands. Wrike serves project managers, team leaders, and organizations of all sizes across marketing, IT, product development, professional services, and beyond. Teams use Wrike to track work progress, assign tasks, set deadlines, and facilitate communication, eliminating silos and fostering a culture of transparency and accountability that is crucial for successful delivery. Key features include AI Agents, Wrike Copilot, Wrike MCP Server, workflow automations, customizable dashboards, real-time collaboration tools, and advanced reporting capabilities. Teams can build and automate tailored workflows that reflect their unique processes, visualize timelines through Gantt charts and Kanban boards, and integrate seamlessly with tools like Slack, Google Drive, and Microsoft Teams. Wrike's MCP server extends this further, allowing AI assistants to connect directly to the platform where execution actually happens so AI-driven actions become part of the auditable record of how work gets done, not disconnected outputs living outside the system. And powered by the Wrike Work Intelligence® Graph, the platform gives AI the structured context it needs to act reliably inside the same roles, permissions, and access controls as your people. The result goes far beyond task management. Wrike reduces time spent on administrative work, scales alongside growing organizations, and gives teams the governed foundation they need to put AI to work on their most consequential workflows without losing control. With more than 20,000 organizations worldwide, including Siemens, Walmart, NVIDIA, and The Estée Lauder Companies, trusting Wrike to deliver their most important work, the platform has earned its place as a reliable partner for organizations to deliver without doubt **Average Rating:** 4.2/5.0 **Total Reviews:** 4,460 #### How Do G2 Users Rate Wrike? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.0/10 (Category avg: 7.9/10) - **Workflow:** 8.7/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Wrike? - **Seller:** [Wrike, Inc.](https://www.g2.com/sellers/wrike-inc) - **Company Website:** www.wrike.com - **Year Founded:** 2006 - **HQ Location:** San Diego, CA - **Twitter:** @wrike 13,574 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc0a9fedd9200dccf5fdb00e343328921320ac02d66dfcc2cca7d10fd882fdce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F612239%2F&secure%5Burl_type%5D=linkedin_company_website) 1,257 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 43% Medium, 35% Small #### What Do G2 Reviewers Say About Wrike? _AI-generated summary from verified user reviews_ ##### Pros - Users value **team collaboration** in Wrike, facilitating seamless workflow and enhancing productivity across diverse projects. - Users value the **effective project tracking** capabilities of Wrike, enhancing organization and teamwork for successful project management. - Users value the **customizable dashboards and real-time tracking** features of Wrike for improved team collaboration and efficiency. - Users appreciate the **organization and clarity** that Wrike provides, enhancing team collaboration and task management effectively. - Users praise the **ease of use** of Wrike, enabling efficient task management and streamlined team collaboration. ##### Cons - Users find the **learning curve steep** with Wrike, struggling with complexity and navigation challenges initially. - Users find Wrike **not intuitive** , making training and navigation difficult, especially for less quick learners. - Users note the **limited features** of Wrike, finding it less effective for comprehensive project management compared to competitors. - Users note a lack of **built-in templates and user-friendly design** in Wrike, making it challenging for newcomers. - Users desire more **customization options** for task and project templates to enhance their Wrike experience. #### What Are Recent G2 Reviews of Wrike? **["Easy-to-Navigate UI with Responsive Performance and Strong Integrations"](https://www.g2.com/survey_responses/wrike-review-13277390)** **Rating:** 4.5/5.0 stars _— Naleen K._ [Read full review](https://www.g2.com/survey_responses/wrike-review-13277390) **["Using Wrike For Collaborative Work"](https://www.g2.com/survey_responses/wrike-review-11079741)** **Rating:** 5.0/5.0 stars _— Melih K._ [Read full review](https://www.g2.com/survey_responses/wrike-review-11079741) #### What Are G2 Users Discussing About Wrike? - [How is Wrike facilitating project management and team collaboration in fast-paced business environments?](https://www.g2.com/discussions/how-is-wrike-facilitating-project-management-and-team-collaboration-in-fast-paced-business-environments) - 1 comment - [How is Wrike being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-wrike-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [What is Wrike used for?](https://www.g2.com/discussions/wrike-what-is-wrike-used-for) - 3 comments - [What should you check for when selecting your tool for a project?](https://www.g2.com/discussions/what-should-you-check-for-when-selecting-your-tool-for-a-project) - [What are the features of project management?](https://www.g2.com/discussions/wrike-what-are-the-features-of-project-management) - 2 comments ### [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability, all in one platform. Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees. Learn more at teamwork.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,177 #### How Do G2 Users Rate Teamwork.com? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.2/10 (Category avg: 7.9/10) - **Workflow:** 9.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Teamwork.com? - **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork) - **Company Website:** www.teamwork.com - **Year Founded:** 2007 - **HQ Location:** Cork - **Twitter:** @teamwork 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7530a7a9a1b50b103b6b37add1ac5ed68ffff24fa826c1ef51bd932ac2c2ae9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1042291%2F&secure%5Burl_type%5D=linkedin_company_website) 549 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Project Manager, Owner - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 57% Small, 31% Medium #### What Do G2 Reviewers Say About Teamwork.com? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **comprehensive project management capabilities** of Teamwork.com, enhancing task tracking and workflow efficiency. - Users value the **easy task management** features of Teamwork.com, enhancing productivity and project visibility effectively. - Users appreciate the **effective team collaboration** in Teamwork.com, enhancing focus and productivity through user-friendly features. - Users value the **comprehensive task tracking** of Teamwork.com, enhancing project management and improving productivity. - Users find Teamwork.com to be exceptionally **user-friendly** , making task management and tracking seamless and efficient. ##### Cons - Users find the **learning curve steep** due to overwhelming features and confusing setup processes, hindering adoption. - Users find **limited features** on Teamwork.com hinder performance, navigation, and reporting capabilities, especially on basic tiers. - Users find the **setup process complex and time-consuming** , leading to frustration and delays in utilizing Teamwork.com effectively. - Users find the **missing invoicing features** in Teamwork.com frustrating, impacting their workflow and project management. - Users find some views of Teamwork.com to be **not intuitive** , complicating navigation and discovery of advanced features. #### What Are Recent G2 Reviews of Teamwork.com? **["Excellent for agencies managing billable client work"](https://www.g2.com/survey_responses/teamwork-com-review-3548097)** **Rating:** 5.0/5.0 stars _— Gaurav G._ [Read full review](https://www.g2.com/survey_responses/teamwork-com-review-3548097) **["Keeping projects organized gets a whole lot easier with Teamwork"](https://www.g2.com/survey_responses/teamwork-com-review-13059979)** **Rating:** 5.0/5.0 stars _— Omar S._ [Read full review](https://www.g2.com/survey_responses/teamwork-com-review-13059979) #### What Are G2 Users Discussing About Teamwork.com? - [How teamwork is important?](https://www.g2.com/discussions/how-teamwork-is-important) - 1 comment - [How much does teamwork cost?](https://www.g2.com/discussions/how-much-does-teamwork-cost) - [How do you use teamwork projects?](https://www.g2.com/discussions/how-do-you-use-teamwork-projects) - [What is teamwork program?](https://www.g2.com/discussions/what-is-teamwork-program) ### [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) Ruddr is an AI-native Professional Services Automation (PSA) platform that helps professional services organizations manage project delivery, resource planning, financial operations, and business performance in a single system. The platform is designed for consulting firms, agencies, IT services companies, and other project-based organizations with 20 to 2,000 billable employees. Our software supports the full professional services lifecycle, including client management, project management, budgeting, task management, resource allocation, time and expense tracking, invoicing, revenue recognition, forecasting, utilization tracking, gross margin analysis, and KPI reporting. The platform also supports more than 150 global currencies, making it suitable for firms operating across multiple regions, subsidiaries, and distributed teams. Ruddr Intelligence, the platform’s embedded AI functionality, enables users to analyze operational data, generate reports and visualizations, answer business questions, and identify trends using natural language prompts. Teams can use AI-powered workflows to reduce manual reporting, improve visibility into project and financial performance, and support faster operational decision-making. Users can also create downloadable custom reports and generate data visualizations for executive reporting and planning. Ruddr is designed to provide enterprise-level functionality with an intuitive user experience and flexible deployment options for growing and established services organizations that need operational visibility, financial oversight, and scalable project management capabilities. Key capabilities include: - Project management, budgeting, forecasting, and resource management - Time tracking, expense management, invoicing, and revenue recognition - AI-powered reporting, analytics, and operational insights through Ruddr Intelligence - Support for multi-currency operations and global professional services teams - Flexible subscription options with monthly or annual billing and free licenses for non-billable users **Average Rating:** 4.6/5.0 **Total Reviews:** 357 #### How Do G2 Users Rate Ruddr Professional Services Automation? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10) - **Portfolio Performance:** 8.9/10 (Category avg: 7.9/10) - **Workflow:** 9.0/10 (Category avg: 8.4/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.8/10 (Category avg: 10/10) #### Who Is the Company Behind Ruddr Professional Services Automation? - **Seller:** [Ruddr](https://www.g2.com/sellers/ruddr) - **Company Website:** www.ruddr.com - **Year Founded:** 2018 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @RuddrHQ 52 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1295b76bf75bdaf880ab7388abaaf3de170d3eb1a9ca08e529134881839cd3be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fruddr&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Account Coordinator - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 52% Small, 44% Medium #### What Do G2 Reviewers Say About Ruddr Professional Services Automation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** in Ruddr Professional Services Automation, enhancing project management and reporting efficiency. - Users value the **efficient time tracking** features of Ruddr, which streamline project management and enhance productivity. - Users find Ruddr's **intuitive interface** to be user-friendly, facilitating efficient resource allocation and project management. - Users love the **clean and intuitive interface** of Ruddr, enhancing project management efficiency for teams. - Users highlight the **excellent customer support** of Ruddr, noting quick responses and helpful assistance with issues. ##### Cons - Users find **report customization limitations** hinder their ability to create tailored reports effectively. - Users find **basic functionality missing** in Ruddr, leading to increased workload and usability challenges. - Users note **limited features** can hinder usability, especially with custom reporting and syncing issues. - Users find the **learning curve steep** , especially during initial setup and for some advanced features of Ruddr. - Users feel the **limited customization** in report filters and dashboards hinders their ability to tailor the experience. #### What Are Recent G2 Reviews of Ruddr Professional Services Automation? **["Efficient Time Tracking with Intuitive UI"](https://www.g2.com/survey_responses/ruddr-professional-services-automation-review-10704254)** **Rating:** 4.5/5.0 stars _— Aihik S._ [Read full review](https://www.g2.com/survey_responses/ruddr-professional-services-automation-review-10704254) **["Simple, Intuitive Time Tracking with Easy Task Automation"](https://www.g2.com/survey_responses/ruddr-professional-services-automation-review-13216367)** **Rating:** 4.5/5.0 stars _— Marcelo G._ [Read full review](https://www.g2.com/survey_responses/ruddr-professional-services-automation-review-13216367) #### What Are G2 Users Discussing About Ruddr Professional Services Automation? - [What is Ruddr used for?](https://www.g2.com/discussions/what-is-ruddr-used-for) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/professional-services-automation?order=g2_score&page=2#product-list) - [3](/categories/professional-services-automation?order=g2_score&page=3#product-list) - [4](/categories/professional-services-automation?order=g2_score&page=4#product-list) - [5](/categories/professional-services-automation?order=g2_score&page=5#product-list) - … - [9](/categories/professional-services-automation?order=g2_score&page=9#product-list) - [10](/categories/professional-services-automation?order=g2_score&page=10#product-list) - [Next › Next ›](/categories/professional-services-automation?order=g2_score&page=2#product-list) Spotlight Categories [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) [Background Check Software](https://www.g2.com/categories/background-check) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) Similar Categories - [Procurement](/categories/procurement) - [Accounting & Finance](/categories/accounting-finance) - [Asset Management](/categories/asset-management) - [Business Activity Monitoring](/categories/business-activity-monitoring) - [Dealer Management Systems](/categories/dealer-management-systems) - [Discrete ERP](/categories/discrete-erp) - [Distribution ERP](/categories/distribution-erp) - [Environmental, Quality and Safety Management](/categories/environmental-quality-and-safety-management) - [ERP Systems](/categories/erp-systems) - [ETO ERP](/categories/eto-erp) - [Government ERP](/categories/government-erp) - [Manufacturing](/categories/manufacturing) - [Mixed Mode ERP](/categories/mixed-mode-erp) - [Other ERP](/categories/other-erp) - [Process ERP](/categories/process-erp) [Browse Professional Services Automation Themes](/categories/professional-services-automation/themes) ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC Researched and written by [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese) Updated October 3, 2024 Professional services automation (PSA) software helps companies in professional services manage most or all back-office and front-office activities. PSA systems track operations, related costs, and the revenues they generate. These products are used by consultants, lawyers, marketing account managers, and other professional services industry roles that conduct business on a client-project level. PSA software delivers insight into the business processes of project and portfolio management to improve the efficiency, productivity, and profitability of the project operations in place. This type of software can be used by all departments of a professional services company, from sales and marketing to accounting, as well as by project managers. There are two major types of PSA software—best of breed (which focuses exclusively on professional services) and ERP systems that provide features for PSA combined with functionality for manufacturing or distribution. PSA systems can be integrated with [accounting software](https://www.g2.com/categories/accounting), [CRM software](https://www.g2.com/categories/crm), and [payroll software](https://www.g2.com/categories/payroll) to make a more end-to-end solution. To qualify for inclusion in the Professional Services Automation category, a product must: - Manage customer profiles, sales opportunities, and communications - Include features for contract management and service level agreements (SLA) - Provide project and portfolio management for professional services - Deliver accounting functionality or integrate with accounting software - Track project and portfolio costs such as time and expenses - Record and allocate resources based on necessity and availability - Recognize revenue by project, portfolio, or business unit - Monitor project and portfolio performance, risk, and profitability Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image")](https://www.g2.com/products/autotask/reviews)[Autotask](https://www.g2.com/products/autotask/reviews)[4.3/5(632)](https://www.g2.com/products/autotask/reviews) | PSA for managed service providers | "A reliable PSA platform with room for improvement" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4d53e4b7f3e04a9956085d9ac0f5aafb/bigtime.png "Product Avatar Image")](https://www.g2.com/products/bigtime/reviews)[BigTime](https://www.g2.com/products/bigtime/reviews)[4.5/5(1,773)](https://www.g2.com/products/bigtime/reviews) | Time tracking and billing for consulting firms | "Easy to learn with reports I actually use." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b31b4a565844701826eaa0625985b983/syncro.png "Product Avatar Image")](https://www.g2.com/products/syncro/reviews)[Syncro](https://www.g2.com/products/syncro/reviews)[4.5/5(538)](https://www.g2.com/products/syncro/reviews) | Unified IT and security operations for MSPs | "Seamless Tool Integration and Intuitive Setup" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e10379688b9627fab5d4f638b4867ccf/kantata-professional-services-automation-formerly-mavenlink-kimble.png "Product Avatar Image")](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews)[Kantata Professional...](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews)[4.2/5(1,572)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) | PSA with deep Salesforce integration | "Customer Collaboration and Internal Visibility with Kantata - 2 years in" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7caad66b1c86da9baaf50e4fe2e07639/sap-cloud-erp-sap-s-4hana-cloud.png "Product Avatar Image")](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews)[4.4/5(1,061)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) | Cloud ERP with real-time financial visibility | "Unified Real-Time Insights That Make Operations More Efficient" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cb9338cf15d1d50db746a9fdee5a4913/deltek-vantagepoint.jpg "Product Avatar Image")](https://www.g2.com/products/deltek-vantagepoint/reviews)[Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews)[4.1/5(677)](https://www.g2.com/products/deltek-vantagepoint/reviews) | PSA for architecture and engineering firms | "User-Friendly Interface, Enhances Project Management" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_260bb5e75826f002b2e503a3090ec537/rocketlane-corp.png "Product Avatar Image")](https://www.g2.com/products/rocketlane-corp/reviews)[Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews)[4.7/5(862)](https://www.g2.com/products/rocketlane-corp/reviews) | Customer onboarding with shared client portals | "Effortless Time Tracking and Organized Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0c06241f4fd750943eec35bd11f7aba8/keka.jpg "Product Avatar Image")](https://www.g2.com/products/keka/reviews)[Keka](https://www.g2.com/products/keka/reviews)[4.4/5(2,233)](https://www.g2.com/products/keka/reviews) | HR-led PSA for India-based services firms | "Streamlined HR Tasks with Some Room for Improvement" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4cc322df33703f7fe84d33fd8e75e65f/scoro.png "Product Avatar Image")](https://www.g2.com/products/scoro/reviews)[Scoro](https://www.g2.com/products/scoro/reviews)[4.5/5(505)](https://www.g2.com/products/scoro/reviews) | Centralized PSA for consultancies and agencies | "Subtasks and dependencies made cross-functional delivery planning much easier" | * * * Show More ### Professional Services Automation Topics - [Professional Services Automation software buying insights at a glance](#professional-services-automation-software-buying-insights-at-a-glance) - [Top 5 FAQs from software buyers:](#top-5-faqs-from-software-buyers) - [What are the top-reviewed Professional Services Automation on G2?](#what-are-the-top-reviewed-professional-services-automation-on-g2) - [What I Often See in Professional Services Automation](#what-i-often-see-in-professional-services-automation) - [My Expert Takeaway on Professional Services Automation Software](#my-expert-takeaway-on-professional-services-automation-software) - [Professional Services Automation Software FAQs](#professional-services-automation-software-faqs) - [Sources](#sources) [ ### Professional Services Automation Topics Expand/Collapse ](#) - [Professional Services Automation software buying insights at a glance](#professional-services-automation-software-buying-insights-at-a-glance) - [Top 5 FAQs from software buyers:](#top-5-faqs-from-software-buyers) - [What are the top-reviewed Professional Services Automation on G2?](#what-are-the-top-reviewed-professional-services-automation-on-g2) - [What I Often See in Professional Services Automation](#what-i-often-see-in-professional-services-automation) - [My Expert Takeaway on Professional Services Automation Software](#my-expert-takeaway-on-professional-services-automation-software) - [Professional Services Automation Software FAQs](#professional-services-automation-software-faqs) - [Sources](#sources) ## Learn More About Professional Services Automation Software ### Professional Services Automation software buying insights at a glance [Professional Services Automation (PSA) software](https://www.g2.com/categories/professional-services-automation) helps services organizations manage how work is delivered, staffed, and billed across projects and clients. As service models grow more complex, spanning multi-project portfolios, mixed billing structures, and tighter margin pressure, manual coordination across disconnected tools often leads to inefficiency and revenue leakage. A dedicated PSA platform centralizes delivery workflows, enforces consistency, and enables service execution at scale. Based on G2 reviews, PSA tools are most commonly adopted to reduce operational fragmentation, improve utilization visibility, and strengthen the link between delivery execution and financial outcomes. The category averages a 4.51/5 rating, with 91% of reviewers giving 4+ stars, reflecting strong buyer confidence as teams move beyond spreadsheets and point solutions. Core use cases include project and portfolio management, time and expense tracking, resource capacity planning, billing, and margin reporting. Reviewers consistently emphasize the need to strike a balance between flexibility and governance. High-performing teams value configurable project and resourcing models, alongside guardrails for time entry, billing rules, and approvals to protect margins. As a result, professional services automation software is increasingly treated not as a back-office admin tool, but as a system of record for forecasting, utilization planning, and executive reporting. Companies evaluating the leading professional services automation solutions typically prioritize the balance between configurability and out-of-the-box workflows, especially for IT consulting firms managing client delivery across multiple engagements. Based on G2 reviews, services delivery leaders evaluate PSA tools by comparing resource utilization tracking, billing complexity coverage, and integrations with their existing ERP and CRM systems. ### Top 5 FAQs from software buyers: - What features should I look for in the best professional services automation software? - How does PSA software integrate with [ERP](https://www.g2.com/categories/erp-systems), [CRM](https://www.g2.com/categories/crm), and [accounting](https://www.g2.com/categories/accounting) systems? - What’s the typical ROI from implementing professional services automation tools? - What are the key differences between leading PSA platforms and ERP-based services modules? - How long does it typically take to implement a professional services automation system? G2’s top-rated Professional Services Automation software includes [Autotask](https://www.g2.com/products/autotask/reviews), [Syncro](https://www.g2.com/products/syncro/reviews), [SAP S/4HANA Cloud](https://www.g2.com/products/sap-s-4hana-cloud/reviews), and [Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Professional Services Automation on G2? [Autotask](https://www.g2.com/products/autotask/reviews) - Number of Reviews: 360 - Satisfaction: 97 - Market Score: 97 - G2 score: 97 [Syncro](https://www.g2.com/products/syncro/reviews) - Number of Reviews: 195 - Satisfaction: 98 - Market Score: 72 - G2 score: 85 [SAP S/4HANA Cloud](https://www.g2.com/products/sap-s-4hana-cloud/reviews) - Number of Reviews: 136 - Satisfaction: 67 - Market Score: 93 - G2 score: 80 [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) - Number of Reviews: 199 - Satisfaction: 90 - Market Score: 66 - G2 score: 78 [Keka](https://www.g2.com/products/keka/reviews) - Number of Reviews: 194 - Satisfaction: 81 - Market Score: 72 - G2 score: 77 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Professional Services Automation Based on G2 reviews, buyers evaluating the leading professional services automation solutions weigh configurability, implementation effort, and how cleanly the platform absorbs the time-tracking, billing, and reporting workflows their teams already run. For consultants and agencies, reviewers consistently call out clean timesheet UX and accurate client invoicing as the workflow features that drive daily adoption across project-based service work. IT consulting firms and MSPs gravitate toward PSA apps that unify ticketing, RMM integration, and contract billing in a single operational hub for managed services delivery. Small IT consulting teams specifically prioritize implementation speed, predictable pricing, and out-of-the-box configurations over deep customization, since most cannot dedicate a full admin to ongoing platform tuning. The reviewer feedback below captures both sides of this tradeoff: what users consistently appreciate, and where leading platforms still fall short. #### Feedback Pros: What Users Consistently Appreciate - **Flexible, flat-fee IT management with easy scripting and broad integrations** - _“Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful.”_ _-_ [_Thomas K._](https://www.g2.com/products/syncro/reviews/syncro-review-12114039)_, Syncro Review_ - **Transformative, AI-powered operations with exceptional support** - _“__Rocketlane has revolutionised out operations and reporting and we use it on a daily basis. It's user-friendly, it allows my Team to do things we've never been able to do before. The AI chat bot is one of the best I've seen and the Support Team who's ready to jump in if AI can't help is outstanding. They're very quick to respond. Our relationship with our CSM and TAM is great too - overall, it's a pleasure to work with Rocketlane!”_ _-_ [_Maja B._](https://www.g2.com/products/rocketlane-corp/reviews/rocketlane-review-11697451)_, Rocketlane Review_ - **Centralized ticketing, projects, and billing with strong RMM integration** - _“__Autotask has become an essential part of our daily operations. By keeping all our tickets, projects, and billing centralized, it makes it much easier for our team to stay organized. The integration with Datto RMM functions smoothly, allowing us to connect technical work directly to the service desk. Although it takes a little time to get familiar with the layout, once you do, it proves to be a powerful system that significantly reduces administrative workload.”_ _-_ [_Phillip P._](https://www.g2.com/products/autotask/reviews/autotask-review-11859915)_, Autotask Review_ #### Cons: Where Many Platforms Fall Short - **Project and opportunity workflows feel rigid and complex to configure** - “_I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remains an area of concern. Additionally, my sales department is dissatisfied with how the opportunities feature functions, as it doesn't fully meet their needs. We are hoping for better guidance on its usage and improvements in managing and viewing opportunities across multiple resources. Moreover, the initial setup of Autotask was challenging due to its size and complexity, requiring a significant investment of time to establish a base configuration.”_ - [David D.](https://www.g2.com/products/autotask/reviews/autotask-review-11658513), Autotask Review - **Confusing permission setup and unreliable tools impact daily workflow** - _“__I find it quite challenging to configure different user permissions effectively. My boss has been trying to figure out my user account permissions for a long time, and yet I still cannot access certain aspects of the platform properly. This makes it quite annoying since some essential features remain out of reach, affecting my workflow. Furthermore, the backgrounding tools that I initially found useful have become increasingly unreliable over time. They don't consistently work, which is frustrating. Although I reached out to customer support to resolve these reliability issues, I did not have much success, which adds to the frustration.”_ _-_ [_Mahmood I._](https://www.g2.com/products/syncro/reviews/syncro-review-11778419)_, Syncro Review_ - **Powerful platform with usability, customization, and support limitations** - _“__My main dislike about SAP S/4HANA Cloud is that even though the system is powerful, the ease of use could still be improved. Some Fiori apps feel unintuitive at first and require extra training. Implementation also takes longer than expected because many processes need to fit into the standard, so customization options are limited. Customer support is helpful but sometimes slow to respond for complex issues. I use the system frequently, and while it offers a wide range of features, a few important ones still feel incomplete or require additional add-ons. Integration with other systems works well overall, but it can become complicated when dealing with non-SAP tools. So the platform is strong, but these areas still have room for improvement.”_ _-_ [_Harsh J._](https://www.g2.com/products/sap-s-4hana-cloud/reviews/sap-s-4hana-cloud-review-12011707)_,_ _SAP S/4HANA Cloud Review_ ### My Expert Takeaway on Professional Services Automation Software Across G2 reviews, professional services automation (PSA) delivers the most value when organizations treat it as an operating discipline rather than a set of loosely connected modules. High-performing teams establish clear ownership over resource planning, time capture, and billing rules early in the rollout, which reduces downstream friction and improves adoption across delivery, finance, and leadership. This pattern is reflected in the dataset, where day-to-day usability and vendor experience score strongly, while setup and administration tend to lag slightly. Teams that achieve the best outcomes with PSA strike a balance between flexibility and governance. While advanced configuration and automation are powerful, ease of use remains a key differentiator for sustained adoption. In IT services and marketing agencies in particular, successful implementations standardize core templates, projects, roles, and rate cards before expanding into custom fields and advanced workflows. When PSA is tightly integrated across delivery, resourcing, and billing, it reduces handoffs and manual rework, becoming the system of record for utilization, margin, and forecasting. For buyers evaluating the best professional services automation software, the core challenge is scaling delivery complexity without slowing teams down. The most effective PSA platforms support disciplined configuration upfront, then enable controlled expansion into deeper analytics, reporting, and integrations as organizational maturity grows. This approach improves trust in the data, minimizes administrative bottlenecks, and drives long-term adoption across services, finance, and executive stakeholders. ### Professional Services Automation Software FAQs #### What is professional services automation software? Professional services automation (PSA) software helps service organizations run their delivery end-to-end, manage projects, schedule resources, capture time/expense, bill, and report on profitability. Instead of stitching spreadsheets and point tools together, PSA centralizes delivery data, allowing teams to forecast utilization, reduce revenue leakage, and standardize client reporting. It’s most common in consultancies, agencies, and IT services firms. #### What are examples of PSA tools? Examples of PSA tools include platforms built for project delivery operations: project + portfolio management, resource capacity planning, timesheets/expenses, invoicing, and margin reporting in one system. Some are services-first suites; others extend from ERP, CRM, or project management ecosystems. In practice, “best fit” depends on whether you need deep financials, lightweight delivery tracking, or strong integrations. #### What is the best PSA software? The best PSA software depends on how your services organization operates, staffing model, billing complexity, and margin tracking needs. On G2, tools like [Kantata (formerly Mavenlink)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews), [Certinia (FinancialForce PSA)](https://www.g2.com/products/certinia-financial-management-cloud/reviews), and [BigTime](https://www.g2.com/products/bigtime/reviews) are consistently rated highly for time tracking, resource forecasting, and billing accuracy. Buyers should compare satisfaction and Market Presence on G2, then validate fit through a real-world workflow pilot. #### What is the difference between ERP and PSA? ERP is primarily a finance-and-operations backbone (general ledger, procurement, inventory, company-wide financial controls). PSA is delivery-centric: planning and tracking services work (projects, staffing, timesheets, and client billing) often feeding clean operational data into the finance system. Some ERPs include PSA modules, but many teams adopt dedicated PSA when they need stronger utilization forecasting, delivery reporting, and services-specific workflows. #### What is a professional services automation system? A professional services automation system is the operational hub that standardizes how services are planned, delivered, and billed. It typically includes project templates, role-based staffing and utilization planning, timesheets/expenses, approvals, invoicing rules, and dashboards for revenue and margin. The goal is consistent delivery governance, allowing leadership to forecast capacity and profitability while teams spend less time on administration. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched By: [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese) **Last updated on: January 9, 2026**