# Best Review Management Software - Page 10 ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 277 ### Category Stats (Aug 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 277+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### GMBapi.com GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-08-04T03%3A25%3A39Z&secure%5Bdisplayable_resource_id%5D=96&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=96&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1211717&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fpage%3D10&secure%5Btoken%5D=18a09fa54993cc72711b6b9be1f76eac5352bbbd415cf976842b1f83194f1bba&secure%5Burl%5D=https%3A%2F%2Fgmbapi.com%2Frequest-demo%2F%3Futm_source%3DB2B_Platform%26utm_medium%3DG2%26utm_content%3DAds_CTA_Button&secure%5Burl_type%5D=free_trial) ### [E-Commerce Chrome](https://www.g2.com/products/e-commerce-chrome/reviews) Reviews are most important element for the growth of your business. At Amazon, eBay, Wall-mart and many other online sites you need reviews to increase your sale from root to top. #### Who Is the Company Behind E-Commerce Chrome? - **Seller:** [ecommercechrome](https://www.g2.com/sellers/ecommercechrome) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Editorify](https://www.g2.com/products/editorify/reviews) The biggest reason why online reviews are important to businesses is that ultimately they increase sales by giving consumers the information they need to make the decision to purchase a product and create FOMO to increase social proof. Editorify is a must-have app for store owners who are running their business on Shopify, Wix & WooCommerce and would like to maximize their conversion rate. It helps you to easily collect and import authentic reviews from multiple wholesalers into your store to boost customers' trust, maximize engagement, build social proof and get more sales. #### Who Is the Company Behind Editorify? - **Seller:** [Editorify](https://www.g2.com/sellers/editorify) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Elocent](https://www.g2.com/products/elocent/reviews) Elocent is the testimonial software that lets you collect video testimonials, photo reviews, and written customer feedback in minutes — then display them as beautiful social proof widgets on any website to boost conversions automatically. #### Who Is the Company Behind Elocent? - **Seller:** [Elocent](https://www.g2.com/sellers/elocent) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Endorsa](https://www.g2.com/products/endorsa/reviews) Endorsa is a SaaS platform that automates Google review generation and management to help businesses boost their local SEO, enhance online reputation, and attract more customers—effortlessly. By combining SMS & email automation, AI-powered review responses, and actionable analytics, Endorsa helps businesses get more Google reviews, saves them time, while also driving measurable growth. #### Who Is the Company Behind Endorsa? - **Seller:** [Endorsa](https://www.g2.com/sellers/endorsa) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b20c601542a2ae53c641fbb54ec77da1671163ff6e0f9240491ed989a117a17&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fendorsa%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® ### [Euro.reviews](https://www.g2.com/products/euro-reviews/reviews) AI-powered international review platform for building global customer trust. Our AI-driven platform helps international sellers collect, manage, and analyze reviews from all countries, automatically translating them into any language. It can automatically respond to reviews based on your instructions, import reviews from other systems, and supports unlimited domains and e-commerce stores. With a robust API interface, scaling your review management is seamless. By centralizing and responding to customer feedback worldwide, your business can build trust and credibility with international customers. #### Who Is the Company Behind Euro.reviews? - **Seller:** [European Business Solutions](https://www.g2.com/sellers/european-business-solutions-f355966a-2344-4160-bf36-5710e4487288) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=99d6d02489781ce1fbb1b5bde33e24cadc86a9f49a3955cc7839c96462b4bfe1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feuroreviews%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Experify Social Reviews](https://www.g2.com/products/experify-social-reviews/reviews) Go beyond star ratings to feature real people and stories for a more connected feedback experience. In a world where online reviews are a dime a dozen, it's easy to get lost in a sea of star ratings. Traditional reviews often feel transactional—a final step following a purchase—so it’s tough for your products to truly stand out from the crowd. Social reviews are real stories from real people, eager to share their authentic experiences. Experify showcases their stories throughout the shopper journey, and allows any shopper needing more firsthand insight to message directly with the reviewer. With Experify Social Reviews you'll get: 1. A Social Reviews plugin to show user stories for a contextual review experience. 2. A map view of your community, so shoppers can connect to customers nearby. 3. A messaging system to securely connect shoppers and existing customers. 4. A fully customizable onsite button that can be embedded anywhere in your shop. 5. Analytics and sentiment of community conversations to gain valuable insights. #### Who Is the Company Behind Experify Social Reviews? - **Seller:** [Experify](https://www.g2.com/sellers/experify) - **Year Founded:** 2019 - **HQ Location:** Zürich, CH - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfbd2757421191e219f1eb94ee1f34fd65e7efeb66752edad83472e3ba36f748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperify-io%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® ### [Feedaty](https://www.g2.com/products/feedaty/reviews) Feedaty is a social commerce service dedicated to online shops for professional customer feedback management. #### Who Is the Company Behind Feedaty? - **Seller:** [Zoorate](https://www.g2.com/sellers/zoorate) - **HQ Location:** Giussago, IT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e128c073db15a00e2fdc3c35bf0bf5b13ced7a85123ef455c3e11cb02529247&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedaty&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [FeedbackTuner](https://www.g2.com/products/feedbacktuner/reviews) FeedbackTuner provides an all-inclusive platform for Amazon sellers to create, manage, and optimize automated email campaigns. Built-in analytics in a user-friendly dashboard allow sellers to track the data behind seller feedback statistics. Customizable parameters allow users to personalize pre-made templates and translated messages for international marketplaces. #### Who Is the Company Behind FeedbackTuner? - **Seller:** [Seller Kit](https://www.g2.com/sellers/seller-kit) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Fera](https://www.g2.com/products/fera/reviews) Fera is a customer reviews app for Shopify, Wix, BigCommerce and other eCommerce businesses. We let you easily request and display customer reviews, photos and videos from a variety of channels, including your own. Earn the trust of your customers & improve your conversions, by showing your shoppers how great your product is with: 1. Product Reviews, Photo Reviews, Video Reviews & Testimonials 2. A Photo Gallery or Video Gallery 3. SEO/Google Snippets for Reviews 4. Average Ratings for Product Reviews Try Fera for your Shopify store today: https://apps.shopify.com/fera Try Fera for your Wix store today: https://www.wix.com/app-market/fera-product-reviews We serve 40,000 merchants worldwide and have a 4.9.5.0 star rating with over 8,000 reviews. #### Who Is the Company Behind Fera? - **Seller:** [Fera Commerce](https://www.g2.com/sellers/fera-commerce) - **Year Founded:** 2017 - **HQ Location:** Kitchener, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=518e19025df25c8436ffa723904de6761e176f7fb8a392563db53cdc959c39c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fferacommerce%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [Fetch Review](https://www.g2.com/products/fetch-review/reviews) Fetch Review helps local businesses collect more Google reviews and richer customer feedback with almost no setup. Send a courteous request by SMS or email, add a QR poster to your counter, or share an NFC card on site. Each touch-point opens a branded landing page where customers can rate their experience, leave comments, and if they wish publish a public review in a single tap. Real-time dashboards track ratings, response times, and overall sentiment, so owners can celebrate success and act on improvement tips fast. Start with 30 complimentary SMS credits, ready-to-print posters, and an email-signature generator—free for 30 days. #### Who Is the Company Behind Fetch Review? - **Seller:** [Fetch Review](https://www.g2.com/sellers/fetch-review) - **Year Founded:** 2024 - **HQ Location:** Coffs Harbour, AU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a350a01c32f55bf0493ab45add90ffcd3430b9b37f6259b749903b13b351bbfb&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffetch-review&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Fintrano](https://www.g2.com/products/fintrano/reviews) Fintrano is a smart, simple diary app that provides automatic job confirmations, reminders and location tracking. After a job, customer feedback is requested, and happy customers are asked for a review. This can be on Google, Facebook, Checkatrade, Trustpilot, or wherever they like. With a fully-featured web admin system and mobile apps for both Android and iOS, this is the simplest system for job management and tracking on the market. You can create an account and be managing jobs within 10 minutes of signup. Each job costs just 80p, with a minimum of 25 jobs per month. We give you a free credit to cover the first month, so there is zero risk; you can give it a try with no obligation to continue. There's no ongoing contract or minimum term; just month-by-month value. #### Who Is the Company Behind Fintrano? - **Seller:** [Prominent Media](https://www.g2.com/sellers/prominent-media) - **Year Founded:** 2000 - **HQ Location:** Milton Keynes, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e36bece63692cfb1b406faaf8f503596f5b4fc419a9c9a376f0678a2ea2bb77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprominent-media-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [FiveStarPing](https://www.g2.com/products/fivestarping/reviews) FiveStarPing is the simplest way for tradespeople and small service businesses to collect reviews on Google, Yelp, Facebook, or Trustpilot. Enter your customer's name and phone number, and they receive a review request in their own language: choose from 30 languages. Send via SMS, email, or let them scan a QR code. Free plan: 5 requests/month, email only, QR code, 30 languages. No credit card required. Pro plan: $15/month: unlimited requests, SMS, automated follow-ups, analytics dashboard. No contracts. Cancel anytime. #### Who Is the Company Behind FiveStarPing? - **Seller:** [JRK Digital](https://www.g2.com/sellers/jrk-digital-94e3e4ee-aab8-4db0-87a6-7e4bb6873c53) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Foore](https://www.g2.com/products/foore/reviews) Foore is a customer communication and engagement platform for beauty and wellness businesses. Now automate and engage with your customers on FB messenger, SMS, Website, etc with single clicks. Back-up receptionist to handle and automate all your customer missed calls and convert them to appointments(paying customers). Easy to set-up and even easier to use. Easy integration with all your existing tools. 24/7 customer support. Super competitive in terms of pricing and get started for free! Cool, isn't it? #### Who Is the Company Behind Foore? - **Seller:** [Foore Data Labs](https://www.g2.com/sellers/foore-data-labs) - **Year Founded:** 2017 - **HQ Location:** Bangalore, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=514250282f2374d31a4d822d32401b2f53bcd5d0dcc0affb6e50602ec65d0376&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffoore&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Get Review](https://www.g2.com/products/get-review/reviews) The Business Online Review Collection and Distribution Tools #### Who Is the Company Behind Get Review? - **Seller:** [Get Review](https://www.g2.com/sellers/get-review) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [GiveMe5](https://www.g2.com/products/giveme5/reviews) GiveMe5 is an AI-powered presence management platform that helps multi-location businesses and agencies automate reviews, manage Google Business Profiles, and track local rankings from one dashboard. Two modules work independently or together: AI Reviews sends automated invitations via email and SMS, generates responses in your brand voice, monitors feedback across 50+ platforms including Google, Facebook, and Trustpilot, and provides sentiment analysis. AI Listings & Rankings manages your full Google Business Profile—info, hours, photos, posts, categories, and services—while a rank tracker scans map pack positions and benchmarks competitors. AI agents power review responses, auto-replies, review writing assistance, and performance analysis around the clock. Includes bulk invitations, QR and NFC collection, integrations with QuickBooks, Jobber, Simpro, Zapier, and white-label support for agencies. Free plan available. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 #### How Do G2 Users Rate GiveMe5? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind GiveMe5? - **Seller:** [GiveMe5](https://www.g2.com/sellers/giveme5) - **Year Founded:** 2022 - **HQ Location:** GIVEME5 INC. 440 N BARRANCA AVE #4233 COVINA, CA 91723 - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb198b1d66c2dad9f1a597ed5b86caed93d8cf69b52de9f6874deb0d53167824&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgiveme5-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 90% Small, 10% Medium #### What Are Recent G2 Reviews of GiveMe5? **["Passport Service"](https://www.g2.com/survey_responses/giveme5-review-8059142)** **Rating:** 5.0/5.0 stars _— Himanshu P._ [Read full review](https://www.g2.com/survey_responses/giveme5-review-8059142) **["Best Online Reputation Manager"](https://www.g2.com/survey_responses/giveme5-review-8058847)** **Rating:** 5.0/5.0 stars _— Ashish C._ [Read full review](https://www.g2.com/survey_responses/giveme5-review-8058847) - 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[Next ›Next ›](/categories/review-management-software?order=g2_score&page=11#product-list) Spotlight Categories [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [Chatbots Software](https://www.g2.com/categories/chatbots) [Audit Management Software Solutions](https://www.g2.com/categories/audit-management) [Retail POS Systems](https://www.g2.com/categories/retail-pos) [Attribution Software](https://www.g2.com/categories/attribution) Similar Categories - [Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. Show More