# Best Review Management Software ## How Many Review Management Software Products Does G2 Track? **Total Products under this Category:** 274 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.53%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: July 23, 2026_ ## How Does G2 Rank Review Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,700+ Authentic Reviews - 274+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Review Management Software ![G2 Grid® for Review Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/review-management-software/grids.png?focus%5B%5D=19432&focus%5B%5D=58412&focus%5B%5D=22329&focus%5B%5D=14037&focus%5B%5D=4177&focus%5B%5D=8307&focus%5B%5D=4506&focus%5B%5D=84697) Highlighted products: Birdeye, Okendo, Klaviyo, Housecall Pro, Reputation, Feefo, Yotpo, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/review-management-software/grids.json?focus%5B%5D=birdeye&focus%5B%5D=okendo&focus%5B%5D=klaviyo&focus%5B%5D=housecall-pro&focus%5B%5D=reputation&focus%5B%5D=feefo&focus%5B%5D=yotpo&focus%5B%5D=experience-com) **Sponsored** ### Bambuser Trusted by the world's leading and largest retailers, Bambuser is the #1 platform for live video shopping and shoppable video. Bring real-time selling to your store and engage customers like never before. Explore the platform. Bambuser is a type of video commerce solution designed to help brands enhance their e-commerce strategies through innovative streaming services. This platform focuses on Social Commerce, Shoppable Video, and Digital Clienteling, enabling businesses to engage with their customers in real-time. By creating immersive shopping experiences, Bambuser blends the convenience of online shopping with the personal touch of in-store interactions, allowing brands to foster deeper connections with their audience. Targeted primarily at retailers and brands seeking to modernize their online presence, Bambuser serves a diverse range of industries, including fashion, beauty, and lifestyle products. The platform's capabilities extend to over 240 countries, making it a versatile option for businesses looking to expand their reach and boost customer engagement. By leveraging live streaming technology, Bambuser facilitates interactive shopping experiences that encourage immediate purchasing decisions, ultimately driving sales and enhancing customer loyalty. Key features of Bambuser include an intuitive interface for live streaming, customizable shoppable video options, and comprehensive analytics tools. Brands can easily set up live shopping events, showcasing their products in real-time while allowing viewers to engage through comments and questions. This interactive element not only fosters a sense of community among customers but also provides brands with valuable insights into consumer preferences and behaviors. The shoppable video feature allows brands to create content that directly links to product pages, streamlining the purchasing process and reducing friction for customers. Additionally, Bambuser's Digital Clienteling solution empowers brands to offer personalized shopping experiences by connecting customers with sales associates through live video. This service enhances the customer journey by providing tailored recommendations and support, akin to the assistance one would expect in a physical store. The combination of these features positions Bambuser as a leader in the virtual commerce space, equipping brands with the necessary tools to thrive in an increasingly digital marketplace. Bambuser distinguishes itself in its category by offering a comprehensive suite of solutions that not only enhance the shopping experience but also deliver measurable results for brands. By integrating live streaming with e-commerce, Bambuser enables businesses to adapt to evolving consumer behaviors and preferences, ensuring they remain competitive in a rapidly changing retail landscape. This innovative approach to video commerce represents a significant advancement in how brands can engage with their customers and drive sales in the digital age. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=96&secure%5Bchosen_at%5D=2026-07-29T04%3A01%3A31Z&secure%5Bdisplayable_resource_id%5D=1002945&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1002945&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55837&secure%5Bresource_id%5D=96&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freview-management-software%3Fhs_amp%3Dtrue&secure%5Btoken%5D=27188d24e3a8de27dc2b806511a98b413b78ca7ac7dc7a75d5755f38c4b51292&secure%5Burl%5D=https%3A%2F%2Fbambuser.com%2Fsocial-commerce%3Futm_medium%3Dcpc%26utm_source%3Dg2.com%26utm_campaign%3Dg2_clicks%26utm_content%3Dtopics%26utm_term%3Dsocial_commerce_platforms&secure%5Burl_type%5D=custom_url) [ Birdeye ](https://www.g2.com/products/birdeye/reviews) By [Birdeye](https://www.g2.com/sellers/birdeye) [ 4.7/5(4,194) ](https://www.g2.com/products/birdeye/reviews) What do users say? Users consistently praise Birdeye for its ease of use and centralized review management, which simplifies the process of monitoring and responding to customer feedback across multiple platforms. The i Pros and Cons [ Ease of Use (1019) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons)[ Missing Features (232) ](https://www.g2.com/products/birdeye/reviews?qs=pros-and-cons) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,062 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Exceptional Support and Ease of Use, Minor Email Hiccups"](https://www.g2.com/survey_responses/birdeye-review-306347)** **Rating:** 5.0/5.0 stars _— JR P._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-306347) **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment [ Okendo ](https://www.g2.com/products/okendo/reviews) By [Okendo](https://www.g2.com/sellers/okendo) [ 4.7/5(417) ](https://www.g2.com/products/okendo/reviews) What do users say? Users consistently praise Okendo for its ease of use and exceptional customer support, which streamline the review collection process and enhance customer engagement. The platform's seamless integrati Pros and Cons [ Ease of Use (183) ](https://www.g2.com/products/okendo/reviews?qs=pros-and-cons)[ Limited Customization (29) ](https://www.g2.com/products/okendo/reviews?qs=pros-and-cons) ### [Okendo](https://www.g2.com/products/okendo/reviews) Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 415 #### How Do G2 Users Rate Okendo? - **Retail:** 7.8/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 7.1/10 (Category avg: 10/10) #### Who Is the Company Behind Okendo? - **Seller:** [Okendo](https://www.g2.com/sellers/okendo) - **Company Website:** www.okendo.io - **Year Founded:** 2016 - **HQ Location:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 152 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CEO - **Top Industries:** Retail, Consumer Goods - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. ##### Cons - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. #### What Are Recent G2 Reviews of Okendo? **["User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support"](https://www.g2.com/survey_responses/okendo-review-13179293)** **Rating:** 5.0/5.0 stars _— Carrie H._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13179293) **["Seamless Migration and Outstanding Support from the Okendo Team"](https://www.g2.com/survey_responses/okendo-review-13138513)** **Rating:** 5.0/5.0 stars _— Shaina M._ [Read full review](https://www.g2.com/survey_responses/okendo-review-13138513) #### What Are G2 Users Discussing About Okendo? - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment [ Klaviyo ](https://www.g2.com/products/klaviyo/reviews) By [Klaviyo](https://www.g2.com/sellers/klaviyo) [ 4.5/5(1,357) ](https://www.g2.com/products/klaviyo/reviews) What do users say? Users consistently praise Klaviyo for its powerful segmentation and easy automation, which enable highly personalized email and SMS campaigns. The platform's seamless integration with Shopify enhances Pros and Cons [ Ease of Use (160) ](https://www.g2.com/products/klaviyo/reviews?qs=pros-and-cons)[ Expensive (73) ](https://www.g2.com/products/klaviyo/reviews?qs=pros-and-cons) ### [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,311 #### How Do G2 Users Rate Klaviyo? - **Retail:** 8.9/10 (Category avg: 8.4/10) - **E-commerce:** 9.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Klaviyo? - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** www.klaviyo.com - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo 22,042 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0686a2fa7814509c58ab9fe4a619a5e97259e7fe70e0f0c792644be6279c7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2908815%2F&secure%5Burl_type%5D=linkedin_company_website) 2,983 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Klaviyo? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Klaviyo, finding it intuitive for managing campaigns and training others. - Users love the **powerful automation** of Klaviyo, enabling easy, effective, and tailored email marketing campaigns. - Users value the **powerful automation** of Klaviyo, enabling tailored campaigns that enhance engagement and boost revenue. - Users love the **scheduling and seamless integrations** of Klaviyo, enhancing campaign management across various platforms. - Users love the **easy integration** of Klaviyo, enhancing personalized campaigns and connecting effectively with customers. ##### Cons - Users find Klaviyo to be **expensive** with limited support, which can be overwhelming for beginners. - Users find the **learning curve steep** in Klaviyo, especially newcomers who struggle with its non-intuitive features. - Users express concerns about **missing features** in Klaviyo, including limited channel options and slow customer support. - Users find the **limited features** of Klaviyo hinder their experience, lacking depth and versatility for brand management. - Users experience **poor customer support** , with limited access and slow response times, especially on the free plan. #### What Are Recent G2 Reviews of Klaviyo? **["Easy-to-Use Platform for Email Marketing Automation"](https://www.g2.com/survey_responses/klaviyo-review-12959044)** **Rating:** 4.0/5.0 stars _— Mohd danish K._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) **["Klaviyo Makes Email Automation Simple, Powerful, and Reliable"](https://www.g2.com/survey_responses/klaviyo-review-12738916)** **Rating:** 4.5/5.0 stars _— Tejas K._ [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) [ Housecall Pro ](https://www.g2.com/products/housecall-pro/reviews) By [Housecall Pro](https://www.g2.com/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980) [ 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) What do users say? Users consistently praise the ease of use and comprehensive features of Housecall Pro, highlighting how it streamlines operations and enhances customer communication. Many appreciate its ability to in Pros and Cons [ Ease of Use (16) ](https://www.g2.com/products/housecall-pro/reviews?qs=pros-and-cons)[ Missing Features (7) ](https://www.g2.com/products/housecall-pro/reviews?qs=pros-and-cons) ### [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) Housecall Pro is a comprehensive business solution designed specifically for home service professionals, providing a suite of innovative tools and features within an easy-to-use platform. Trusted by over 200k+ Pros, Housecall Pro aims to streamline operations for professionals in various home service industries, including plumbing, electrical work, landscaping, and cleaning services. This platform is accessible via both web and mobile applications, allowing users to manage their businesses efficiently from anywhere. The target audience for Housecall Pro includes small to medium-sized businesses in the home services sector that are looking to enhance their operational efficiency and increase revenue. The platform caters to a variety of use cases, such as automating marketing efforts to attract new customers, facilitating online booking, and managing job schedules. By integrating these functionalities, Housecall Pro empowers service professionals to focus more on their core work while effectively managing the business side of operations. Key features of Housecall Pro include automated marketing campaigns that help users reach potential clients, visually appealing proposal creation, and consumer financing options that enable businesses to secure larger jobs. The platform also supports online payment processing, allowing customers to pay via multiple methods, including credit cards, bank transfers, and mobile wallets. This flexibility not only enhances customer satisfaction but also accelerates cash flow for service providers. In addition to revenue growth and payment solutions, Housecall Pro offers robust job management capabilities. Users can automate routine tasks such as scheduling, dispatching, and invoicing, while also tracking leads and job progress through a comprehensive workflow management board. Real-time alerts enhance communication among team members and clients, ensuring everyone stays informed throughout the service process. Furthermore, the platform integrates seamlessly with third-party tools like QuickBooks, enabling users to sync data effortlessly and manage payroll and employee benefits. Housecall Pro also provides valuable insights through detailed analytics and reporting on key business metrics, allowing professionals to make informed decisions and scale their operations effectively. On average, users report a more than 35% increase in monthly revenue after their first year with Housecall Pro. Subscribers gain access to an online community where they can connect with other home service professionals, sharing insights and best practices. This collaborative environment fosters growth and learning, making Housecall Pro not just a tool, but a partner in business success. **Average Rating:** 4.3/5.0 **Total Reviews:** 198 #### How Do G2 Users Rate Housecall Pro? - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 9.5/10 (Category avg: 10/10) #### Who Is the Company Behind Housecall Pro? - **Seller:** [Housecall Pro](https://www.g2.com/sellers/housecall-pro-ad8f2c1c-9810-4fe7-94f6-064d62280980) - **Company Website:** www.housecallpro.com - **Year Founded:** 2013 - **HQ Location:** San Diego, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bffad0275b29a5ac186060ee8a32dfaf2d8285a6798f791212caff415cce2109&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3491149%2F&secure%5Burl_type%5D=linkedin_company_website) 1,506 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 90% Small, 4% Medium #### What Do G2 Reviewers Say About Housecall Pro? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Housecall Pro, highlighting its simple setup and user-friendly features. - Users appreciate the **easy setup** of Housecall Pro, facilitating quick onboarding and enhancing operational efficiency. - Users value the **user-friendly interface** of Housecall Pro, making business management easy and efficient for their teams. - Users appreciate the **user-friendly interface** of Housecall Pro, making it easy to set up and manage tasks efficiently. - Users appreciate the **fast and helpful customer support** of Housecall Pro, enhancing their overall experience significantly. ##### Cons - Users feel that Housecall Pro has **missing features** , lacking customization and tools necessary for efficient job scheduling. - Users find Housecall Pro **expensive** for smaller businesses, especially with additional costs for adding contractors. - Users note that **improvements are needed** in app functionality, reporting consistency, and communication about add-on services. - Users note **limited features** in Housecall Pro, seeking more customization and industry-specific tools for better efficiency. - Users feel that **feature limitations** in Housecall Pro hinder customization, scheduling efficiency, and reporting capabilities. #### What Are Recent G2 Reviews of Housecall Pro? **["Efficient, Feature-Rich, and Easy to Use"](https://www.g2.com/survey_responses/housecall-pro-review-12045862)** **Rating:** 5.0/5.0 stars _— Rod B._ [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12045862) **["Efficient Business Management with Stellar Support"](https://www.g2.com/survey_responses/housecall-pro-review-12050730)** **Rating:** 5.0/5.0 stars _— alberto E._ [Read full review](https://www.g2.com/survey_responses/housecall-pro-review-12050730) #### What Are G2 Users Discussing About Housecall Pro? - [How do you use Housecall pro?](https://www.g2.com/discussions/how-do-you-use-housecall-pro) - [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) - 1 comment - [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) - 1 comment - [What does Housecall Pro do?](https://www.g2.com/discussions/what-does-housecall-pro-do) [ Reputation ](https://www.g2.com/products/reputation/reviews) By [Reputation](https://www.g2.com/sellers/reputation) [ 4.5/5(2,469) ](https://www.g2.com/products/reputation/reviews) What do users say? Users consistently praise the product for its centralized management of reviews and social media, which simplifies their workflow. The intuitive interface and ease of use allow for quick responses and Pros and Cons [ Ease of Use (103) ](https://www.g2.com/products/reputation/reviews?qs=pros-and-cons)[ Improvement Needed (25) ](https://www.g2.com/products/reputation/reviews?qs=pros-and-cons) ### [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **Retail:** 7.3/10 (Category avg: 8.4/10) - **E-commerce:** 7.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Reputation? - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** reputation.com - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 707 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Reputation, appreciating its simplicity and efficiency in managing customer feedback. - Users appreciate the **SMS review requests** feature of Reputation, which enhances customer engagement and feedback collection. - Users value the **user-friendly interface** of Reputation.com, which simplifies review management and enhances communication with stakeholders. - Users value the **centralized reviews** feature of Reputation.com for efficient monitoring and management across multiple platforms. - Users appreciate the **centralized management of reviews** , making it efficient to handle customer feedback seamlessly. ##### Cons - Users feel there's **improvement needed** in integration, implementation, and adapting to unique customer service aspects. - Users find the **survey email issues** frustrating, complicating the collection of essential feedback and insights. - Users express frustration with **survey email bounce issues** , making it difficult to capture essential feedback effectively. - Users find the **missing features** frustrating, including limited social publishing and absence of customizable templates. - Users find the **scoring issues** unclear and feel the grading scale could be improved for better accuracy. #### What Are Recent G2 Reviews of Reputation? **["Visually pleasing & streamlined process. No complaints"](https://www.g2.com/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) **["Centralized Hub for Reputation with Room for Social Media Improvement"](https://www.g2.com/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment [ Feefo ](https://www.g2.com/products/feefo/reviews) By [Feefo](https://www.g2.com/sellers/feefo) [ 4.6/5(150) ](https://www.g2.com/products/feefo/reviews) What do users say? Users consistently praise the platform for its ease of use and excellent customer support, highlighting how intuitive navigation and responsive assistance enhance their experience. The verified review Pros and Cons [ Customer Support (59) ](https://www.g2.com/products/feefo/reviews?qs=pros-and-cons)[ Missing Features (9) ](https://www.g2.com/products/feefo/reviews?qs=pros-and-cons) ### [Feefo](https://www.g2.com/products/feefo/reviews) Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  **Average Rating:** 4.6/5.0 **Total Reviews:** 148 #### How Do G2 Users Rate Feefo? - **Retail:** 8.3/10 (Category avg: 8.4/10) - **E-commerce:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Feefo? - **Seller:** [Feefo](https://www.g2.com/sellers/feefo) - **Company Website:** www.feefo.com - **Year Founded:** 2010 - **HQ Location:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Managing Director - **Top Industries:** Leisure, Travel & Tourism, Retail - **Company Size:** 51% Small, 37% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. ##### Cons - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. #### What Are Recent G2 Reviews of Feefo? **["Exceptional tool for collecting customer feedback"](https://www.g2.com/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11509342) **["Great value for money and helpful staff"](https://www.g2.com/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment [ Yotpo ](https://www.g2.com/products/yotpo/reviews) By [Yotpo](https://www.g2.com/sellers/yotpo) [ 4.3/5(265) ](https://www.g2.com/products/yotpo/reviews) What do users say? Users consistently praise Yotpo for its ease of use and excellent customer support, which streamline the process of managing reviews and loyalty programs. The platform's intuitive interface and seamle Pros and Cons [ Ease of Use (22) ](https://www.g2.com/products/yotpo/reviews?qs=pros-and-cons)[ Expensive (11) ](https://www.g2.com/products/yotpo/reviews?qs=pros-and-cons) ### [Yotpo](https://www.g2.com/products/yotpo/reviews) Yotpo is leading the next era of trust and loyalty in eCommerce. From first impression to repeat purchase, Yotpo helps brands build stronger customer relationships and drive profitable growth. Yotpo’s AI-powered Reviews and industry-leading Loyalty solutions work in tandem to influence buying decisions, build trust, and reward lasting engagement across every touchpoint—on site, on social, and in store. With deep integrations into the eCommerce stack and tools that scale from launch to enterprise, Yotpo empowers brands to: - Convert better with authentic content that answers shopper questions and improves confidence - Retain more by personalizing rewards, driving repeat purchases, and creating emotional brand connection - Adapt faster with AI automation and hands-on strategic support Why brands choose Yotpo: - 400M+ reviews collected and 25K+ loyalty programs launched - 14 BFCMs in a row with 0 downtime - Regional teams and localized onboarding to support global growth Deep integrations with Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk, and many more Join the world’s most iconic and fastest-growing brands: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds, and tens of thousands more **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **Retail:** 7.7/10 (Category avg: 8.4/10) - **E-commerce:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Yotpo? - **Seller:** [Yotpo](https://www.g2.com/sellers/yotpo) - **Company Website:** www.yotpo.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Yotpo 19,212 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 794 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Founder - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yotpo, benefiting from simple integration and streamlined customer communication. - Users praise Yotpo's **exceptional customer support** , noting their team's commitment to enhancing marketing and service outcomes. - Users value Yotpo's **exceptional service and support** , considering them a vital partner for marketing success. - Users value the **seamless integration** of loyalty, reviews, and SMS, enhancing their customer engagement effectively. - Users value Yotpo for its **seamless integration of review management** , enhancing customer feedback and loyalty rewards. ##### Cons - Users find Yotpo to be **expensive** for the chaotic service and features it offers, leading to frustration. - Users are frustrated by Yotpo's **missing features** , which lead to frustrating experiences and hinder overall strategy. - Users express frustration with Yotpo's **limited features** , citing outdated software and confusing user interfaces that hinder performance. - Users express frustration with Yotpo’s **limited functionality** , citing issues with features, reporting, and overall usability. - Users express frustration with **feature limitations** in Yotpo, citing chaos in discount features and complicated support. #### What Are Recent G2 Reviews of Yotpo? **["Yopto is an essential tool for sales websites."](https://www.g2.com/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12394874) **["Effortless Setup and Customer Engagement with Yotpo"](https://www.g2.com/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/survey_responses/yotpo-review-12262971) #### What Are G2 Users Discussing About Yotpo? - [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/discussions/what-is-yotpo) [ Experience.com ](https://www.g2.com/products/experience-com/reviews) By [Experience.com](https://www.g2.com/sellers/experience-com) [ 4.8/5(390) ](https://www.g2.com/products/experience-com/reviews) What do users say? Users consistently praise the ease of use and initial setup of Experience.com, highlighting how it simplifies the process of collecting and managing reviews. Many appreciate the platform's ability to Pros and Cons [ Ease of Use (93) ](https://www.g2.com/products/experience-com/reviews?qs=pros-and-cons)[ Linking Issues (15) ](https://www.g2.com/products/experience-com/reviews?qs=pros-and-cons) ### [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 389 #### How Do G2 Users Rate Experience.com? - **Retail:** 8.4/10 (Category avg: 8.4/10) - **E-commerce:** 8.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Experience.com? - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** experience.com - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 266 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Experience.com, appreciating its seamless setup and intuitive user interface. - Users praise the **exceptional customer support** from Experience.com, highlighting timely assistance and valuable resources available. - Users appreciate the **user-friendly setup** and **exceptional customer service** provided by Experience.com, enhancing their experience. - Users appreciate the **efficiency in managing reviews** with Experience.com, streamlining their workflow and enhancing overall productivity. - Users value the **fact-based customer experiences** provided by Experience.com, boosting their marketing and business growth confidence. ##### Cons - Users find the **linking issues** in Experience.com cumbersome, preferring direct posting to other review sites instead. - Users often face **connection issues** with Experience.com, making account linking and social media integration frustrating. - Users find **integration issues** frustrating, particularly with linking accounts and options tailored for loan officers. - Users find the **social media integration confusing** , often struggling to link their accounts and share reviews effectively. - Users find **improvement needed** in review requests frequency and outdated survey questions on Experience.com, impacting user experience. #### What Are Recent G2 Reviews of Experience.com? **["Effortless Review Management, Seamless Integration"](https://www.g2.com/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) **["Effortless Survey Responses with Helpful AI Follow-Ups"](https://www.g2.com/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment [ ReputationStacker ](https://www.g2.com/products/reputationstacker/reviews) By [ReputationStacker](https://www.g2.com/sellers/reputationstacker) [ 4.9/5(77) ](https://www.g2.com/products/reputationstacker/reviews) What do users say? Users consistently praise the ease of use and automated review requests of ReputationStacker, highlighting how it simplifies the process of collecting customer feedback and reviews. Many appreciate th Pros and Cons [ Ease of Use (12) ](https://www.g2.com/products/reputationstacker/reviews?qs=pros-and-cons)[ Connection Issues (1) ](https://www.g2.com/products/reputationstacker/reviews?qs=pros-and-cons) ### [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search. **Average Rating:** 4.9/5.0 **Total Reviews:** 76 #### How Do G2 Users Rate ReputationStacker? - **Retail:** 10.0/10 (Category avg: 8.4/10) - **E-commerce:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10) #### Who Is the Company Behind ReputationStacker? - **Seller:** [ReputationStacker](https://www.g2.com/sellers/reputationstacker) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Director, Manager - **Top Industries:** Consumer Services, Health, Wellness and Fitness - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Users find ReputationStacker to be **very easy to use** , streamlining review collection with hassle-free setup and automation. - Users love the **ease of use** of ReputationStacker, simplifying review collection and boosting their customer ratings significantly. - Users love the **ease of online reputation management** with ReputationStacker, enjoying seamless setup and support for their locations. - Users value the **automation** of ReputationStacker, streamlining review requests and boosting their business's online presence effectively. - Users find the **easy setup** of ReputationStacker efficient, allowing seamless integration and effective automated review collection. ##### Cons - Users face **connection issues** during setup, but support helps ensure smooth operation afterward. - Users find the filtering options useful but note it can be **difficult to learn** due to complexity and lack of documentation. - Users find ReputationStacker to be **expensive** when exceeding text message limits, leading to higher costs than anticipated. - Users find **filtering issues** arise when combining multiple options, leading to confusion and a need for better documentation. - Users find the **filtering limitations** challenging, particularly when combining multiple options without adequate guidance or documentation. #### What Are Recent G2 Reviews of ReputationStacker? **["All Our Location Reviews in One Place—Easy Follow-Ups That Boost Ratings"](https://www.g2.com/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13166056) **["Intuitive Setup Made Easy, with 10/10 Support"](https://www.g2.com/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [What is ReputationStacker used for?](https://www.g2.com/discussions/what-is-reputationstacker-used-for) - 1 comment [ Reviews.io ](https://www.g2.com/products/reviews-io/reviews) By [clearer.io](https://www.g2.com/sellers/clearer-io) [ 4.8/5(651) ](https://www.g2.com/products/reviews-io/reviews) What do users say? Users consistently praise the product for its excellent customer support and ease of use, highlighting the responsiveness and helpfulness of the support team. Many appreciate how quickly issues are re Pros and Cons [ Customer Support (91) ](https://www.g2.com/products/reviews-io/reviews?qs=pros-and-cons)[ Expensive (11) ](https://www.g2.com/products/reviews-io/reviews?qs=pros-and-cons) ### [Reviews.io](https://www.g2.com/products/reviews-io/reviews) REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. **Average Rating:** 4.8/5.0 **Total Reviews:** 645 #### How Do G2 Users Rate Reviews.io? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Reviews.io? - **Seller:** [clearer.io](https://www.g2.com/sellers/clearer-io) - **Year Founded:** 2022 - **HQ Location:** Boston, MA - **Twitter:** @clearer\_io 169 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15306cc7c5d62745ddd6dedf78ce5b8e14b77f382cc28cd95e2c4e158a17bba8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearerio%2F&secure%5Burl_type%5D=linkedin_company_website) 173 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, Managing Director - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 84% Small, 14% Medium #### What Do G2 Reviewers Say About Reviews.io? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use. - Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently. - Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly. - Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance. - Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience. ##### Cons - Users find the **pricing to be quite expensive** for basic features, impacting overall value perception. - Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members. - Users find the **difficult setup** challenging due to a steep learning curve and limited customization options. - Users find **review import coordination challenging** and seek improvements in SEO and customer profile management. - Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex. #### What Are Recent G2 Reviews of Reviews.io? **["Fair Pricing, Easy Integration, and Reliable Reviews Management"](https://www.g2.com/survey_responses/reviews-io-review-13168916)** **Rating:** 4.5/5.0 stars _— Paul S._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-13168916) **["Quality service with good customer support"](https://www.g2.com/survey_responses/reviews-io-review-10934512)** **Rating:** 5.0/5.0 stars _— Mirek B._ [Read full review](https://www.g2.com/survey_responses/reviews-io-review-10934512) [ SingleInterface ](https://www.g2.com/products/singleinterface/reviews) By [SingleInterface](https://www.g2.com/sellers/singleinterface) [ 4.7/5(101) ](https://www.g2.com/products/singleinterface/reviews) What do users say? Users consistently praise the responsive support team and the user-friendly dashboard of SingleInterface, which simplifies managing multiple Google Business listings. The platform's ability to streaml Pros and Cons [ Customer Support (49) ](https://www.g2.com/products/singleinterface/reviews?qs=pros-and-cons)[ Delays (11) ](https://www.g2.com/products/singleinterface/reviews?qs=pros-and-cons) ### [SingleInterface](https://www.g2.com/products/singleinterface/reviews) SingleInterface is Asia’s largest AI-first retail tech platform, built for a world where discovery is no longer clicks, but answers. What’s fundamentally changed is how customers discover and choose brands. Decisions are increasingly driven by Search, Maps, social platforms, voice assistants, and AI systems — often before a customer ever visits a website or a store. SingleInterface is built exactly for this reality. At its core are eight specialized AI agents, each responsible for a critical part of local growth — all coordinated through what we call AI Mode. AI Mode is our intelligent control layer. It understands goals, detects issues, prioritizes actions, and orchestrates how the AI agents work together — whether you’re managing one location or thousands. Through this system: - Presence AI ensures every location is accurate, trusted, and visible across Search, Maps, social platforms, and AI answers. - Reviews AI turns customer feedback into a reputation and conversion advantage. - Competitor AI reveals local market gaps and competitive opportunities. - Pages AI creates location-aware digital storefronts optimized for discovery. - Interactions AI understands calls and conversations, capturing real customer intent. - Audience AI enriches leads and identifies high-value customers at a local level. - Tasks AI converts insights into prioritized, automated actions. - Insights AI brings everything together into a clear, executive-ready intelligence view. Instead of managing multiple tools and workflows, brands use one intelligent interface where AI Mode continuously guides what to fix, what to automate, and where to grow — location by location. This is especially powerful for brands operating across cities, countries, and languages. Teams get clarity without micromanagement, and leadership gets consistency without slowing growth. In short, SingleInterface helps brands win locally at scale in an AI-driven world. **Average Rating:** 4.7/5.0 **Total Reviews:** 99 #### How Do G2 Users Rate SingleInterface? - **Retail:** 9.0/10 (Category avg: 8.4/10) - **E-commerce:** 8.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.8/10 (Category avg: 10/10) #### Who Is the Company Behind SingleInterface? - **Seller:** [SingleInterface](https://www.g2.com/sellers/singleinterface) - **Year Founded:** 2014 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3bf92e569ba95ab9233d6579ee580a78cc412d9fa210bb6e87bb25cd8ad6ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsingleinterface%2F&secure%5Burl_type%5D=linkedin_company_website) 322 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager - **Top Industries:** Financial Services, Retail - **Company Size:** 62% Large, 30% Medium #### What Do G2 Reviewers Say About SingleInterface? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **responsive customer support** from SingleInterface, which enhances their overall experience and ease of use. - Users value the **simplicity and efficiency** of SingleInterface, enhancing productivity and offering excellent customer support. - Users find SingleInterface to be incredibly **easy to use** , streamlining multiple platforms into a seamless experience. - Users find that SingleInterface enhances **marketing efficiency** by centralizing tasks and simplifying performance tracking across multiple locations. - Users appreciate the **excellent user interface** of SingleInterface, finding it smooth and user-friendly for a great experience. ##### Cons - Users express frustration with **delays** in ticket turnaround and SIS store registration, impacting overall service efficiency. - Users experience **slow performance** during peak traffic, which can impact response times and listing processes. - Users experience **slow loading** times and delays, particularly during peak traffic, impacting the overall efficiency. - Users find that **time issues** significantly hinder efficiency, especially with critical tickets and SIS store registrations. - Users note a need for **improvement in the onboarding process and dashboard interface** for a smoother experience. #### What Are Recent G2 Reviews of SingleInterface? **["Excellent Experience with Single Interface, Seamless Platform and Great Support"](https://www.g2.com/survey_responses/singleinterface-review-11253508)** **Rating:** 5.0/5.0 stars _— boney c._ [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11253508) **["Effortless Multi-Location Management with Stellar Support, Slight Learning Curve"](https://www.g2.com/survey_responses/singleinterface-review-11850888)** **Rating:** 5.0/5.0 stars _— Shwet K._ [Read full review](https://www.g2.com/survey_responses/singleinterface-review-11850888) [ Bazaarvoice ](https://www.g2.com/products/bazaarvoice/reviews) By [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) [ 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) What do users say? Users consistently praise the ease of implementation and responsive customer support of Bazaarvoice, highlighting how quickly they can integrate the platform and receive assistance when needed. Many a Pros and Cons [ Customer Support (6) ](https://www.g2.com/products/bazaarvoice/reviews?qs=pros-and-cons)[ Difficult Learning (6) ](https://www.g2.com/products/bazaarvoice/reviews?qs=pros-and-cons) ### [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. **Average Rating:** 4.2/5.0 **Total Reviews:** 793 #### How Do G2 Users Rate Bazaarvoice? - **Retail:** 7.9/10 (Category avg: 8.4/10) - **E-commerce:** 7.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Bazaarvoice? - **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) - **Company Website:** www.bazaarvoice.com - **Year Founded:** 2005 - **HQ Location:** Austin, Texas - **Twitter:** @Bazaarvoice 19,148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8dd6de9c56ca6b5995d8bbe4d525c2b05f815775dbc446ddc66745985646a576&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21811%2F&secure%5Burl_type%5D=linkedin_company_website) 1,711 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Consumer Goods, Retail - **Company Size:** 40% Medium, 38% Small #### What Do G2 Reviewers Say About Bazaarvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. - Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. - Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. - Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. - Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. ##### Cons - Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. - Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. - Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. - Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. - Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. #### What Are Recent G2 Reviews of Bazaarvoice? **["Game-Changer for Review Management with Stellar Support"](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)** **Rating:** 5.0/5.0 stars _— Alice P._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563) **["Great Syndication Across Retail Partners Like Target, Babylist, and Walmart"](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)** **Rating:** 5.0/5.0 stars _— Gary S._ [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488) #### What Are G2 Users Discussing About Bazaarvoice? - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for) [ Shopper Approved ](https://www.g2.com/products/shopper-approved/reviews) By [Shopper Approved](https://www.g2.com/sellers/shopper-approved) [ 4.7/5(237) ](https://www.g2.com/products/shopper-approved/reviews) What do users say? Users consistently praise the ease of use and responsive customer support of Shopper Approved, highlighting how it simplifies the process of collecting and managing customer reviews. Many appreciate t Pros and Cons [ Ease of Use (8) ](https://www.g2.com/products/shopper-approved/reviews?qs=pros-and-cons)[ Outdated Interface (4) ](https://www.g2.com/products/shopper-approved/reviews?qs=pros-and-cons) ### [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate Shopper Approved? - **Retail:** 8.6/10 (Category avg: 8.4/10) - **E-commerce:** 9.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Shopper Approved? - **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved) - **Company Website:** shopperapproved.com - **Year Founded:** 2010 - **HQ Location:** Ogden, UT - **Twitter:** @ShopperApproved 311 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1036343d7c585510815c11faae14f2a1679b4cd5d7fc57923f507eb2d273472d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4802495%2F&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Retail, Consumer Goods - **Company Size:** 89% Small, 15% Medium #### What Do G2 Reviewers Say About Shopper Approved? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Shopper Approved, appreciating its intuitive dashboard and seamless review collection process. - Users value the **reliable support and effective review management** that enhances reputation and boosts conversion rates effortlessly. - Users benefit from the **visibility growth** through authentic reviews, enhancing SEO and driving high conversion rates. - Users value the **easy integrations** of Shopper Approved, enhancing efficiency and boosting visibility with seamless eCommerce support. - Users value the **significant increase in reviews** facilitated by Shopper Approved, boosting both trust and conversions effectively. ##### Cons - Users find the **outdated interface** of Shopper Approved hampers usability and needs significant modernization to enhance functionality. - Users find the **poor interface design** of Shopper Approved outdated, affecting usability and overall experience. - Users find the **expensive pricing** of Shopper Approved unclear, leading to budgeting challenges and frustration. - Users desire **missing features** like deeper marketing analytics to enhance tracking of social campaigns and influencer partnerships. - Users find the **admin panel contact issues** a bit cumbersome when managing multiple sites, impacting overall usability. #### What Are Recent G2 Reviews of Shopper Approved? **["Excellent for review collection, just wish analytics went deeper"](https://www.g2.com/survey_responses/shopper-approved-review-11465308)** **Rating:** 5.0/5.0 stars _— Jojo p._ [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-11465308) **["The Best Review Tool for Ecomm Business On the Market Today"](https://www.g2.com/survey_responses/shopper-approved-review-9492261)** **Rating:** 4.5/5.0 stars _— Eszter D._ [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-9492261) #### What Are G2 Users Discussing About Shopper Approved? - [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for) - [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment - [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google) - [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments - [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment [ Videowise ](https://www.g2.com/products/videowise/reviews) By [Videowise](https://www.g2.com/sellers/videowise) [ 4.8/5(66) ](https://www.g2.com/products/videowise/reviews) What do users say? Users consistently praise the exceptional support provided by Videowise, highlighting the responsiveness and helpfulness of account managers. Many appreciate the ease of use and seamless integration o Pros and Cons [ Customer Support (26) ](https://www.g2.com/products/videowise/reviews?qs=pros-and-cons)[ Complexity (2) ](https://www.g2.com/products/videowise/reviews?qs=pros-and-cons) ### [Videowise](https://www.g2.com/products/videowise/reviews) Videowise is the all-in-one video commerce platform for ecommerce brands that want shoppable video, live shopping, AI-generated product visuals, and AI video clipping in a single tool. Built for Shopify and headless storefronts, Videowise is trusted by +4,000 brands like Dr. Squatch, Hot Ones, True Classic, Tibi, Sculpted by Aimee, Skullcandy and Fresh Patch to turn video into their highest-converting channel on-site. Key Features: - Shoppable Video & Images: Build interactive shoppable videos, hotspot images, and video quizzes that let customers check out directly from the content. A/B test widgets across homepage, PDPs, collection pages, and checkout to prove lift. Bare Biology saw a 47% increase in homepage CVR after going live. - Live Shopping: Run multi-host live shows with shoppable products, real-time chat, giveaways, RSVP flows, and instant shoppable replays. Tibi generated over $2.8M across 27 episodes. Andar generated $134K in a single 3-hour show. - AI Studio: Turn a single product photo into studio-grade video assets without a shoot. Four generation modes: 180° product spin videos, lookbook videos, image-to-video, and product try-on images. - Clips: AI that understands video and audio context and automatically slices long content (live replays, demos, UGC, interviews) into categorized short clips that are ready to publish back to your site and social. - UGC & Content Import: Upload your own footage or import from TikTok, Instagram (posts, reels, stories), and YouTube. UGC social listening surfaces every brand mention across platforms, with one-click rights requests. - Video Channels: Launch Netflix-style, SEO-indexed video hubs for tutorials, story-driven content, and on-demand live replays. - AI-Optimized Performance: Every video and image is compressed and delivered up to 5x faster with zero impact on Core Web Vitals or SEO. - Native Integrations: Shopify, Shop app, Tapcart, Klaviyo emails, headless setups, and every major ecommerce stack. - Analytics & A/B Testing: Track video-driven revenue, RPS, AOV, completion rate, and engagement down to individual widget placements, with built-in split testing on every surface. - SEO-Optimized Metadata: Video and image assets are indexed with structured metadata to drive organic traffic from Google video results. Why Choose Videowise? Videowise is what brands switch to after Tolstoy, Firework, Vimeo, and LyveCom stop keeping up. One platform covers content generation, shoppable on-site experiences, live shopping, and AI-powered video repurposing, so your team stops stitching tools together. Every feature ships with A/B testing and real performance data, backed by a support team that helps you ship. Turn your product catalog into video at scale, and your storefront into the highest-converting channel you own. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Videowise? - **Retail:** 9.4/10 (Category avg: 8.4/10) - **E-commerce:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.1/10 (Category avg: 10/10) #### Who Is the Company Behind Videowise? - **Seller:** [Videowise](https://www.g2.com/sellers/videowise) - **Company Website:** videowise.com - **Year Founded:** 2021 - **HQ Location:** Dover, DE - **Twitter:** @VideoWiseHQ 921 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e6f9adbaa143458db718500f087d22746d24618d4612e22c500d42b0daffe7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideowisehq%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Goods, Retail - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About Videowise? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **outstanding customer support** from Videowise, highlighting helpful representatives who provide effective implementation strategies. - Users appreciate the **helpfulness of Videowise's team** , noting their responsiveness and collaborative support during setup and beyond. - Users find Videowise to be extremely **easy to use** , enhancing their website experience and ensuring seamless integration. - Users commend Videowise for its **exceptional response time** , with team members being quick and helpful in addressing needs. - Users love the **seamless integrations** of Videowise with eCommerce platforms, enhancing engagement and boosting conversions effortlessly. ##### Cons - Users find the **learning curve and disorganized library** of Videowise challenging, especially with numerous features available. - Users find the **pricing prohibitive** , which can deter potential clients from using Videowise. - Users desire more **advanced customization options** in Videowise to better align the app with their branding. - Users feel that the **limited features** of Videowise hinder their experience and video library organization could improve. - Users find Videowise to be **not user-friendly** , as it can feel clunky and difficult to visualize content before going live. #### What Are Recent G2 Reviews of Videowise? **["Videowise: Stellar onboarding and easy imports turn existing videos into value"](https://www.g2.com/survey_responses/videowise-review-13047688)** **Rating:** 5.0/5.0 stars _— Katie C._ [Read full review](https://www.g2.com/survey_responses/videowise-review-13047688) **["Exceptional Video Hosting with Outstanding Support"](https://www.g2.com/survey_responses/videowise-review-12806417)** **Rating:** 4.0/5.0 stars _— Verified User in Cosmetics_ [Read full review](https://www.g2.com/survey_responses/videowise-review-12806417) [ Trustpilot ](https://www.g2.com/products/trustpilot/reviews) By [Trustpilot](https://www.g2.com/sellers/trustpilot) [ 3.4/5(260) ](https://www.g2.com/products/trustpilot/reviews) What do users say? Users consistently praise the platform for its ease of use and transparent reviews, which help build trust and credibility for businesses. Many appreciate the ability to collect genuine feedback, maki Pros and Cons [ Ease of Use (10) ](https://www.g2.com/products/trustpilot/reviews?qs=pros-and-cons)[ Poor Customer Support (10) ](https://www.g2.com/products/trustpilot/reviews?qs=pros-and-cons) ### [Trustpilot](https://www.g2.com/products/trustpilot/reviews) Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! **Average Rating:** 3.4/5.0 **Total Reviews:** 252 #### How Do G2 Users Rate Trustpilot? - **Retail:** 6.3/10 (Category avg: 8.4/10) - **E-commerce:** 6.6/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.1/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Trustpilot? - **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot) - **Year Founded:** 2007 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @Trustpilot 30,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website) 1,367 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Trustpilot? _AI-generated summary from verified user reviews_ ##### Pros - Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. - Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. - Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. - Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. - Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. ##### Cons - Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. - Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. - Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. - Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. - Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. #### What Are Recent G2 Reviews of Trustpilot? **["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)** **Rating:** 5.0/5.0 stars _— Visal K._ [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) **["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)** **Rating:** 4.5/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258) #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote - ‹ Prev‹ Prev - 1 - [2](/categories/review-management-software?order=g2_score&page=2#product-list) - [3](/categories/review-management-software?order=g2_score&page=3#product-list) - [4](/categories/review-management-software?order=g2_score&page=4#product-list) - [5](/categories/review-management-software?order=g2_score&page=5#product-list) - … - [18](/categories/review-management-software?order=g2_score&page=18#product-list) - [19](/categories/review-management-software?order=g2_score&page=19#product-list) - [Next ›Next ›](/categories/review-management-software?order=g2_score&page=2#product-list) Spotlight Categories [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms) [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) [Employee Communications Software](https://www.g2.com/categories/employee-communications) Similar Categories - [Catalog Management](/categories/catalog-management) - [E-Commerce Platforms](/categories/e-commerce-platforms) - [E-Commerce Tools](/categories/e-commerce-tools) - [E-commerce Fraud Protection](/categories/e-commerce-fraud-protection) - [E-Merchandising](/categories/e-merchandising) - [Multichannel Retail](/categories/multichannel-retail) - [Subscription Management](/categories/subscription-management) - [Age Verification](/categories/age-verification) - [Brand Protection](/categories/brand-protection) - [Conversational Commerce Platforms](/categories/conversational-commerce-platforms) - [Drop Shipping](/categories/drop-shipping) - [E-Commerce Analytics](/categories/e-commerce-analytics) - [E-Commerce Personalization](/categories/e-commerce-personalization) - [E-Commerce Search](/categories/e-commerce-search) - [Live Commerce](/categories/live-commerce) [Browse Review Management Themes](/categories/review-management-software/themes) ![Subhransu Sahu](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Subhransu Sahu") SS Researched and written by [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Updated April 10, 2026 Review management software allows businesses to collect, host, track, monitor, and respond to product and service reviews on their websites, helping e-commerce businesses engage with consumers, understand customer behavior, and improve offerings based on authentic feedback. ### Core Capabilities of Review Management Software To qualify for inclusion in the [Review Management software](https://learn.g2.com/best-review-management-software) category, a product must: - Collect and capture feedback on e-commerce websites through reviews - Be applicable for both product and service reviews - Moderate, manage, and analyze reviews - Deploy as a widget, pop-up, email follow-up, or short-answer Q&A on the website - Optimize for desktop, mobile, or tablet use ### Common Use Cases for Review Management Software E-commerce teams and marketers use review management software to build social proof and drive purchase confidence. Common use cases include: - Collecting post-purchase reviews via automated email follow-ups or on-site prompts - Moderating and responding to customer reviews to demonstrate responsiveness and build trust - Analyzing review data to identify product or service improvement opportunities ### How Review Management Software Differs from Other Tools Unlike online reputation management software, which provides broader capabilities for monitoring brand mentions and managing reputation across the web, review management software focuses specifically on collecting and managing reviews on e-commerce websites. It integrates with e-commerce platforms and works alongside [email marketing software](https://www.g2.com/categories/email-marketing) and social networks to drive review volume and engagement. ### Insights from G2 on Review Management Software Based on category trends on G2, ease of review collection and flexible display options stand out as standout capabilities. Increases in review volume and improved conversion rates stand out as primary outcomes of adoption. Top Tools at a Glance | | Shopify review collection with Klaviyo automation | User Review "User-Friendly Platform with Seamless Onboarding and Responsive Okendo Support" | | | Post-purchase review collection inside email flows | User Review "Easy-to-Use Platform for Email Marketing Automation" | | | Post-job review collection with automated invoicing | User Review "Efficient, Feature-Rich, and Easy to Use" | | | Multi-location review aggregation with centralized response workflows | User Review "Visually pleasing & streamlined process. No complaints" | | | Verified-only review collection with verified purchase enforcement | User Review "Exceptional tool for collecting customer feedback" | | | Shopify review automation with loyalty integration | User Review "Effortless Setup and Customer Engagement with Yotpo" | | | Automated review collection with social syndication | User Review "Effortless Review Management, Seamless Integration" | | | Google-integrated review collection with Shopify automation | User Review "Quality service with good customer support" | * * * Show More * * * ## How Do You Choose the Right Review Management Software? ### What You Should Know About Product Reviews Software ### What is review management software? Review management software is a powerful tool that enables businesses to effectively oversee and engage with customer reviews and feedback across multiple platforms. By consolidating reviews from various sources into a single, centralized dashboard, this software simplifies the process of monitoring and responding to customer interactions. This streamlined approach saves time and enhances businesses' ability to improve their service and reputation based on customer insights. This type of software should not be confused with review platforms, even though they serve similar purposes. Review platforms allow any product or service provider to collect reviews, while a company usually uses review management software to create its own reviews portal. ### Key benefits of review management software - Generate brand awareness to help ensure consumers are aware of the distinctive qualities of a brand. - Encourage authenticity by allowing prospects and customers to learn about brand weaknesses. - Allow consumers to provide feedback since a positive customer experience is essential to attract and retain customers. - Increase sales by understanding the overall brand image ### Why use review management software? Review management software helps companies gather, manage, and analyze reviews from customers and consumers. What matters most, though, is using reviews to better engage with prospects and customers and adapt to market changes and consumer needs. The best review management platforms for brand reputation are built around exactly that: turning feedback into action before it affects the bottom line. **Engagement—** Companies use review management tools to engage reviewers, address their concerns, and provide assistance when necessary. Engagement makes reviewers feel their opinions matter and can create relationships between consumers and brands. The strongest review management software makes this a team effort rather than a one-person job — [Birdeye](https://www.g2.com/products/birdeye/reviews) lets multiple team members collaborate on review responses and add internal notes so context isn't lost when someone's out, and [Reputation](https://www.g2.com/products/reputation/reviews) lets admins assign specific locations or reviews to the right manager rather than leaving everything in one shared inbox. **Improve products and services—** Analyzing large numbers of reviews can generate valuable insights into a product or service's strengths and weaknesses. Companies can use this information to improve their offering, which can improve the customer experience and boost customer loyalty. ### Who uses review management software? Reviewer feedback can benefit multiple company departments, from sales and marketing to product development. **Marketing —** Marketers use review management software to capture and use reviews for promotional purposes. Review data helps marketers identify buyer personas and more accurately target prospects based on their preferences. **Sales—** Salespeople use reviews to help prospects make buying decisions. While case studies and other types of content can still be useful in sales, genuine feedback from many customers is the most beneficial. **Product management —** Product managers analyze customer feedback to define or improve go-to-market strategies to increase sales and customer satisfaction. ### Kinds of review management software Review management software can be categorized in various ways depending on how vendors deliver standard and advanced functionality for review management. **Best-of-breed—** Most review management software focuses exclusively on collecting and managing reviews. Some products provide additional features, such as brand management and technologies like artificial intelligence. Best-of-breed software has the benefit of providing all features as a single solution at a reasonable price. **Suites—** Some vendors provide functionality to manage multiple types of consumer-generated content, such as questions and answers or curated social media content. Other features that may be included are e-commerce personalization, content management, product sampling, or brand protection. Suites are usually delivered as a mix of multiple software products that can be bought and used in multiple configurations. **Point solutions —** A multitude of integrations and tools focus on a subset of the capabilities included in review management tools. These tools complement but cannot replace review management software. ### Review management software features Based on G2 reviews, marketing and product teams evaluate review management software by comparing collection and moderation tools, syndication capabilities, and integration with CRM and marketing systems. **Collection—** Reviews are usually collected through an online portal embedded in the company's website or online store. Reviewers can provide feedback when looking for or buying a product, but companies also use other methods to collect reviews. Some of the most important include email campaigns, social media, or pop-up ads. To streamline the collection process, most review management software solutions allow users to post multiple reviews simultaneously. **Moderation—** Each review should be verified and validated to ensure it is genuine and applies to the right product. Moderation can be done automatically using algorithms to detect potential issues such as duplicate text. The identity of the reviewers and their eligibility for rewards can also be verified. Also, any changes to existing reviews should go through a validation process. **Management—** Once reviews are validated and publicly available, they cannot be modified by reviewers or the company. However, administrators may need to manage reviews in certain situations. For instance, when a product is discontinued and removed from the website, the associated reviews will also be removed. If some of those reviews are also related to another product that is still active, they should not be deleted. Visual display elements such as photos, ratings, or badges can make reviews more attractive. [**Syndication**](https://www.g2.com/categories/product-reviews/f/syndication) **—** Syndication refers to using reviews to provide consumers with an overview of what others think about a product. Through syndication, companies can consolidate reviews about a product and display the results on their website or online store. Therefore, it is critical to match reviews with the right products and analyze all reviews for each product to generate stats. Other features of review management software: [Community Q&A Capabilities](https://www.g2.com/categories/product-reviews/f/community-q-a), [Customer Service Capabilities](https://www.g2.com/categories/product-reviews/f/customer-service), [Engagement Capabilities](https://www.g2.com/categories/product-reviews/f/engagement), [Integration & APIs Capabilities](https://www.g2.com/categories/product-reviews/f/integration-apis), [Marketing Capabilities](https://www.g2.com/categories/product-reviews/f/marketing), [Response Types Capabilities](https://www.g2.com/categories/product-reviews/f/response-types), [Sampling Capabilities](https://www.g2.com/categories/product-reviews/f/sampling) #### Additional review management software features **Brand management—** Review data provides valuable details about how a brand is perceived. Companies can monitor reviews and respond when their brand is at risk due to negative feedback. Since companies cannot remove or alter reviews because they don’t like them, brand managers need to engage and address issues as soon as possible. **Omnichannel communications—** Advanced review management platforms include multiple options for communicating with reviewers, such as email, social media, or SMS. Anyone can share reviews on multiple channels and comment on and rate them. ### Trends related to review management software **Retail use—** While reviews are mostly used online, retailers are starting to gather consumer feedback in physical locations such as stores or public spaces. Retailers also test technologies like virtual and augmented reality to capture reviews and customer feedback. **Artificial intelligence (AI) —** As reviews become more popular, their number can increase exponentially, which makes them challenging to manage and analyze. AI can help companies process large amounts of data and identify fraud attempts or duplicate content. AI makes it easy for companies to moderate tens of thousands of reviews. Furthermore, AI can help provide valuable insights into customer behavior, sentiment analysis, and industry trends. The best review management platforms with sentiment analysis turn this into an early-warning system rather than a retroactive report — [Reputation's](https://www.g2.com/products/reputation/reviews) AI identifies sentiment trends and customer friction points at scale and rolls them into a benchmarked reputation score, while [Birdeye](https://www.g2.com/products/birdeye/reviews) surfaces negative sentiment in near real time so a team can act on reputation alerts before a pattern turns into a bigger problem. ### Potential issues with review management software **Moderation—** Review moderation requires necessary human and technical resources, which many companies cannot afford. While review management software usually provides functionality for moderation, this type of feature can vary significantly from one product to another. Also, moderation features rarely replace human intervention completely, meaning companies still require some moderators. **Integration—** Review management systems integrate with other types of software, such as [CRM](https://www.g2.com/categories/crm), sales, and [marketing automation](https://www.g2.com/categories/marketing-automation). Since review data is essential to improving sales and marketing strategies, seamlessly transferring data between multiple systems is also important. Vendors usually provide standard integration and connectors or APIs, but these aren’t always enough for complex integrations. Companies may need to invest in additional software, such as [data integration software](https://www.g2.com/categories/data-integration). **Review relevance—** Due to the fast pace of change in most markets, especially consumer products, reviews may become irrelevant very quickly. Companies need to constantly receive new reviews and ensure that irrelevant reviews don’t influence buyer behavior. **Privacy —** While review management platform vendors provide secure features, companies in highly regulated industries often require additional privacy functionality. Examples include financial institutions, healthcare organizations, government agencies, and public sector agencies. **Increased competition —** As reviews become more popular, finding new reviewers or convincing existing users to share new reviews will become difficult. More brands will try to source reviews from the same people, and they will need to provide better incentives. ### Software and services related to review management software [**E-commerce personalization software**](https://www.g2.com/categories/e-commerce-personalization) **—** Companies can use reviews to learn about their customers and use this information to personalize their shopping experience. E-commerce personalization uses primarily data gathered through website tracking technology, but product reviews can provide valuable additional information. [**Brand protection software**](https://www.g2.com/categories/brand-protection) **—** Review data can help companies identify threats that may negatively impact their branding. Brand protection software analyzes public data about a company’s products and services. Product data such as names, descriptions, or prices can be mentioned in reviews, and brands need to ensure that it’s accurate information. [**Gamification software**](https://www.g2.com/categories/gamification) **—** Since monetary incentives aren’t always efficient for motivating reviewers, gamification software provides digital awards and achievements to improve engagement. It uses gaming principles to create competition between users, incentivizing them to write reviews or share and comment on reviews posted by others. ### Review Management Software FAQs ### Most Popular FAQs #### Which review management software has the best reviews? Across the[](https://www.g2.com/categories/review-management-software)[Review Management](https://www.g2.com/categories/review-management-software) category, the highest rated platforms for online reputation are also the most trusted names in verified user reviews, the ones that make collecting and responding to reviews feel automatic rather than an extra task. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Carries a solid review base at a perfect satisfaction score, with a hands-off system built to win more customers through consistent review generation. - [Cacao](https://www.g2.com/products/cacao/reviews): Also posts a perfect score, with a synchronized console that keeps multi-location operators on top of consumer feedback across every site. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): A smaller sample so far, though it matches the category's top satisfaction scores. #### What is the best free review management software? A handful of platforms in this category offer a genuine free trial rather than a stripped-down demo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Listed among G2's free review management picks, with the largest review base in the category backing up strong satisfaction at that scale. - [Reviews.io](https://www.g2.com/products/reviews-io/reviews): Also appears on G2's free lists, with solid satisfaction scores across a wide range of company sizes. - [Videowise](https://www.g2.com/products/videowise/reviews): Listed as a free option too, with a supportive team helping with development, integration, and ongoing account management. #### Which review management platform offers the best review aggregation features? The platforms that stand out here treat aggregation as a genuine single-pane-of-glass view, not just a list of links to separate review sites. - [Cacao](https://www.g2.com/products/cacao/reviews): A synchronized console effortlessly aggregates real-time consumer feedback across multiple local business endpoints into one dashboard. - [Okendo](https://www.g2.com/products/okendo/reviews): Makes review aggregation and displaying pretty seamless, consolidating what used to be three separate apps into one. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets a business view all important information in one location across multiple properties, saving time compared to checking each source separately. #### What platform integrates review management with CRM tools? The clearest fits among top review management vendors with business system integration are the platforms built to sync review activity directly with a business's existing customer records rather than operating as a separate silo. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of different CRM platforms, making it easy to set up alongside systems already in place. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): Connects review and customer data together, which matters for teams that want reviews feeding directly into broader marketing workflows. - [Okendo](https://www.g2.com/products/okendo/reviews): Integrates well with a business's site and email systems, keeping review data connected to the tools a team already relies on. #### What is the best review management software? The right answer depends on what a business needs most, but a few platforms come up across a wide range of use cases. - [Okendo](https://www.g2.com/products/okendo/reviews): Carries a large, well-established review base, with expertise in review aggregation built up over a long time in the space. - [Feefo](https://www.g2.com/products/feefo/reviews): A solid review base backs up consistently strong satisfaction, with support reviewers rate among the best in the category. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Makes it easy to manage and improve online reputation all in one place, with a guided onboarding process that gets positive marks. ### Small Business FAQs #### What is the most affordable review management software for SMBs? Within this category, a few platforms stand out specifically for strong price-to-value scores among smaller organizations. - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews): Posts the strongest price-to-value scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates well on value, alongside support scores that hold up strongly for a smaller organization's needs. - [Videowise](https://www.g2.com/products/videowise/reviews): Solid value scores back up a supportive team that helps smaller businesses through setup and integration. #### What is the best review management software for startups? Startups evaluating review management tools tend to prioritize something a lean team can run without a dedicated reputation manager. - [Cacao](https://www.g2.com/products/cacao/reviews): Among small business reviewers, it posts a perfect satisfaction score, with a centralized console that keeps multi-location monitoring simple even for a small team. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also earns a perfect score among smaller organizations, though the review base here is still modest. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): A large small-business review base backs up a fully automated system that gets more reviews without ongoing manual effort. #### Which review management software is the most user-friendly for small teams? Ease of use matters most at this stage, since the person managing reviews is often juggling several other responsibilities too. - [Yotpo](https://www.g2.com/products/yotpo/reviews): Posts strong ease-of-use scores among small business reviewers in this data set. - [EmbedReviews](https://www.g2.com/products/embedreviews/reviews): Also rates highly on ease of use, backed by support scores that stay strong for a smaller team. - [Klaviyo](https://www.g2.com/products/klaviyo/reviews): A strong ease-of-use score pairs with review and customer data working together in one place. #### Which review management tool is easiest to set up for small teams? Setup speed is one of the more differentiated ratings in this category, and small teams generally do best with something usable well before it needs to prove its worth. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Posts some of the strongest setup scores among small business reviewers in this data set. - [Kudoz Reviews](https://www.g2.com/products/kudoz-reviews/reviews): Also posts a top-tier setup score, though the sample here is still small. - [Cacao](https://www.g2.com/products/cacao/reviews): A strong setup score backs up a centralized console that's ready to monitor multiple locations from day one. #### Which review management tool is best for local or service-based small businesses? A distinct pattern in this category is small, service-based businesses focused on winning local search visibility rather than managing a large e-commerce catalog of reviews. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Built specifically to help businesses rank higher in local search and win more customers through automated review generation. - [Experience.com](https://www.g2.com/products/experience-com/reviews): Guides small businesses through setting up a Google My Business page alongside broader online reputation management. - [Lipscore](https://www.g2.com/products/lipscore/reviews): Strong satisfaction scores back up a platform built for straightforward review collection without a heavy setup process. ### Enterprise FAQs #### What is best-rated review management software for large enterprises? Within the Enterprise segment of this category, a smaller set of platforms have the review volume from large organizations to back up a strong rating. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Holds a perfect satisfaction score among its enterprise reviewers, consistent with the top ratings it earns at every organization size. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Carries by far the largest enterprise review base in this category, holding a strong rating even at that scale. - [Experience.com](https://www.g2.com/products/experience-com/reviews): A smaller enterprise sample so far, though satisfaction holds up well among the larger-organization reviewers using it. #### What is the most reliable review management tool for enterprises? Reliability at this scale tends to come down to support responsiveness, since a large organization needs fast answers when reviews are coming in across many locations at once. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews): Support ratings are the strongest in this data set among enterprise reviewers. - [Feefo](https://www.g2.com/products/feefo/reviews): Also posts strong enterprise support scores, consistent with a support team reviewers rate among the best in the category overall. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Support scores stay solid across the largest enterprise review base in the category. #### Which platform offers the strongest review aggregation for enterprise teams? At enterprise scale, aggregation needs to hold up across many properties and locations, not just a handful of review sources. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Lets an enterprise view all important information in one location across multiple properties, backed by the largest enterprise review base in this category. - [Reputation](https://www.g2.com/products/reputation/reviews): Built specifically around aggregating and managing reputation data at scale for larger organizations with multiple locations. #### Which platform offers the strongest CRM integration for enterprise teams? At this scale, CRM integration needs to sync review data across many teams and touchpoints, not just a single sales pipeline. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Integrates with a wide range of CRM platforms, a feature that scales cleanly across the largest enterprise review base in this category. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Solid enterprise satisfaction scores back up a platform built to connect listings, reviews, and customer data across multi-location operations. #### Which review management platform is best for multi-location or franchise enterprises? Large, multi-location organizations need a platform built to manage reputation across many sites at once, not a tool designed for a single storefront. - [Birdeye](https://www.g2.com/products/birdeye/reviews): Reviewers specifically cite the ability to view important information across multiple properties in one place, which matters more as the number of locations grows. - [SingleInterface](https://www.g2.com/products/singleinterface/reviews): Positioned around managing listings and reviews consistently across many locations for larger, multi-site operations. - [Reputation](https://www.g2.com/products/reputation/reviews): A solid enterprise review base backs up a platform built for reputation management at scale across a large portfolio of locations.