# Best Patient Engagement Software with Patient Portal / Patient Communication Capabilities ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 404 ### Category Stats (Aug 2026) - **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,800+ Authentic Reviews - 404+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=1824&focus%5B%5D=155274&focus%5B%5D=87629&focus%5B%5D=154579&focus%5B%5D=27950) Highlighted products: Birdeye, Weave, ModMed, eClinicalWorks, Curogram, NexHealth, Carepatron, and Adit. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=eclinicalworks&focus%5B%5D=curogram&focus%5B%5D=nexhealth&focus%5B%5D=carepatron&focus%5B%5D=adit) **Sponsored** ### Product Fruits No-code product adoption platform — user onboarding, feature adoption and in-app support, powered by Elvin AI. Product Fruits is a digital adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base and NPS surveys to scale support and catch friction before it becomes a ticket. Two things set Product Fruits apart: 1. Flows guide every user to the next right step. Instead of showing everyone the same generic tour, Flows adapt to where each user is — their role, their progress, their behavior — so the right guidance appears at the right moment. Users never get stuck, and they never see steps they've already mastered. 2. Elvin, the built-in AI agent, is the speed layer. It generates onboarding flows, copy and adaptive logic in minutes — no design or engineering sprints. Teams ship and iterate on their own. #Who it's for Built for product teams who own activation and adoption, and CS teams who own retention and support. Common industries include financial services, education, healthcare, e-commerce and SaaS. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - Flows & guidance: Adaptive product tours, checklists, tooltips and beacons that route each user to their next right step - AI personalization: Elvin designs flow structure and copy that adapts to each user - In-app communication: AI-generated announcements, banners, pop-ups and newsfeeds that keep users informed about updates and features - Feedback & insights: Elvin creates contextual and NPS surveys based on user behavior, capturing sentiment and surfacing friction - Knowledge & support: Centralized help center and Elvin Copilot answering questions from your approved sources, #Why teams choose Product Fruits AI powers every feature and Flows make sure that power lands at the right moment. From building tours to answering support questions, Product Fruits personalizes each step of the journey. The result: faster adoption, higher satisfaction and fewer support escalations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-15T05%3A48%3A34Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=146555&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=146555&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%2Ff%2Fpatient-portal-patient-communication%3Ffacet%3Dpatient-portal-patient-communication%26filters%255BEngagement%2BMethod%255D%255B%255D%3D215&secure%5Btoken%5D=c9767ec9e6f5335eb73767e1afa02ee90d86b588d303e62582fa0e3b485a09c1&secure%5Burl%5D=https%3A%2F%2Fproductfruits.com%2Fdemo%3Futm_medium%3Dpaid%26utm_source%3DG2%26utm_campaign%3Dclicks&secure%5Burl_type%5D=book_demo) ### [Birdeye](https://www.g2.com/de/products/birdeye/reviews) Birdeye entwickelt KI-Agenten für Marken mit mehreren Standorten – vertrauenswürdig von den größten Unternehmensmarken weltweit, darunter Sutter Health, Aspen Dental, Sun Auto und Caesars Entertainment. Wir bieten Ihnen KI-Kollegen an jedem Standort – für Marketing, Betrieb und Kundenerfahrung – die die Aufgaben erledigen, die Ihr Unternehmen benötigt, indem sie mehrere Agenten einsetzen, die zusammenarbeiten, um KI-Sichtbarkeit zu gewinnen, Nachfrage zu konvertieren und ein konsistentes Kundenerlebnis zu liefern. KI-Kollegen → Erledigen die Aufgaben Jay (Marketing), Robin (Betrieb) und Myna (Kundenerfahrung) übernehmen die Arbeit an Ihren Standorten – von der KI-Suchsichtbarkeit, Bewertungen, Einträgen und sozialen Medien bis hin zur Rezeption und Terminbuchung, zu Umfragen, Ticketing und Einblicken. Sie kaufen keine Funktionen. Sie fügen jedem Standort KI-Mitarbeiter hinzu. So wird die Arbeit an jedem Standort erledigt – ohne Ihr Team weiter zu belasten. Agenten → Erledigen die Arbeit Jeder Kollege beschäftigt mehrere Agenten, die zusammenarbeiten, um eine Aufgabe zu erledigen. Die Art und Weise, wie diese Agenten arbeiten, macht uns einzigartig. Die meisten Softwarelösungen sagen Ihnen, was passiert; unsere Agenten entscheiden, was zu tun ist – und tun es, mit Ihrer Zustimmung. Sie konsolidieren jedes Signal an jedem Standort, egal ob es in Birdeye oder einer Ihrer über 3.000 Integrationen lebt; argumentieren mit Ihrer Markenstimme und im Branchenkontext; und handeln – gemeinsam – um das Ergebnis zu erzielen. So wird eine Bewertung, eine Kampagne, ein verpasster Anruf zu einem abgeschlossenen Ergebnis, nicht zu einer Aufgabe, die in einem Dashboard sitzt. Unternehmensbereit → Für Skalierung gebaut SSO, Audit-Logging, HIPAA, SOC 2 und DSGVO. Rollenbasierter Zugriff, gestufte Genehmigungen und standortbezogene Berichterstattung geben Unternehmens- und lokalen Teams die Kontrolle, die sie benötigen. So bleiben Sie in Kontrolle, während KI die Ausführung an Hunderten von Standorten übernimmt. Mit Teams in den USA, Großbritannien, Australien und Indien definiert Birdeye neu, wie Unternehmen lokal im großen Maßstab gewinnen. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,072 #### How Do G2 Users Rate Birdeye? - **Workflow-Verwaltung:** 8.8/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.0/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 8.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Birdeye? - **Verkäufer:** [Birdeye](https://www.g2.com/de/sellers/birdeye) - **Unternehmenswebsite:** www.birdeye.com - **Gründungsjahr:** 2012 - **Hauptsitz:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, Marketing-Manager - **Top Industries:** Krankenhaus & Gesundheitswesen, Immobilien - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Birdeye unglaublich **einfach zu bedienen** und schätzen die intuitive Einrichtung und nahtlose Navigation zur Verwaltung von Bewertungen. - Benutzer schätzen die **Benutzerfreundlichkeit** von Birdeye und finden die Navigation und das Bewertungsmanagement einfach und effizient. - Benutzer schätzen die **benutzerfreundlichen Bewertungsmanagement** -Funktionen von Birdeye, die Kommunikation und Reputation mühelos verbessern. - Benutzer loben den **ausgezeichneten Kundensupport** von Birdeye, der eine reibungslose Integration und großen Erfolg bei der Implementierung gewährleistet. - Benutzer schätzen die **Benutzerfreundlichkeit und Bequemlichkeit** von Birdeye, insbesondere für das Management von Bewertungen und die Kommunikation mit Patienten. ##### Cons - Benutzer bemerken die **fehlenden Funktionen** in Birdeye und wünschen sich eine Integration mit TikTok sowie andere Verbesserungen. - Benutzer bemerken, dass Birdeyes **langsames UI und notwendige KI-Verbesserungen** die Effizienz und das Kundenerlebnis beeinträchtigen. - Benutzer finden es **verwirrend, Bewertungen** effektiv zu verwalten, aufgrund von Integrations- und Dashboard-Benutzerfreundlichkeitsproblemen. - Benutzer bemerken eine **Lernkurve** bei der Benutzeroberfläche von Birdeye, die für weniger technikaffine Personen eine Herausforderung darstellen kann. - Benutzer finden die **begrenzten Funktionen** von Birdeye, dass es an umfassenden Werkzeugen und Integrationen fehlt, die für ein besseres Erlebnis benötigt werden. #### What Are Recent G2 Reviews of Birdeye? **["Wir sind aus einem Grund nach Birdeye zurückgekehrt"](https://www.g2.com/de/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/de/survey_responses/birdeye-review-13192521) **["Reputationsmanagement Lebensretter!"](https://www.g2.com/de/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/de/survey_responses/birdeye-review-8930451) #### What Are G2 Users Discussing About Birdeye? - [Was macht Birdeye zu einem bevorzugten Werkzeug für Unternehmen, die ihre Online-Reputation und das Management von Kundenfeedback verbessern möchten?](https://www.g2.com/de/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [Wofür wird Birdeye verwendet?](https://www.g2.com/de/discussions/what-is-birdeye-used-for) - 1 comment - [Sind BirdEye-Bewertungen gefälscht?](https://www.g2.com/de/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/de/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/de/discussions/what-does-birdeye-cost) - 1 comment ### [eClinicalWorks](https://www.g2.com/de/products/eclinicalworks/reviews) eClinicalWorks® (eCW), ein führendes Unternehmen im Bereich Gesundheits-IT, bietet innovative Softwarelösungen für Gesundheitsdienstleister aller Art, einschließlich Gesundheitszentren, ASCs, Notfallversorgung und mehr. eCW ist seit 1999 ein vertrauenswürdiger Partner in der Gesundheitsbranche, mit über 180.000 Ärzten und mehr als einer Million medizinischen Fachkräften, die ihre Lösungen nutzen. eCW EMR ist eine umfassende, sichere, skalierbare, intelligente Cloud-Lösung, die es Anbietern ermöglicht, jederzeit und überall auf ihre Daten zuzugreifen. Es verfügt über modernste Technologie, die Ihnen hilft, Prozesse und Strategien zu entwickeln, um die Effizienz im Büro zu verbessern. Diese „KI-Assistenten“ umfassen PRISMA, eine Suchmaschine für Gesundheitsinformationen, die Patientenakten aus verschiedenen Gesundheitssystemen zusammenführt; Scribe, ein automatisiertes Dokumentationstool, das Zeit spart und die Genauigkeit verbessert; und Eva, ein virtueller Assistent, der Anbietern Zugang zu Patientenhistorien, Gesundheitsakten und Terminplanung am Ort der Versorgung bietet. Diese Funktionen rationalisieren Arbeitsabläufe und automatisieren administrative Aufgaben, sodass Anbieter sich mehr auf die Patientenversorgung konzentrieren können. eCW RCM und Abrechnungsdienste ermöglichen es Gesundheitsdienstleistern, Abrechnungsprozesse zu optimieren und ihre Gewinnspanne zu verbessern. Unabhängig davon, ob Anbieter ihre Abrechnung intern verwalten oder an eCW auslagern, können sie sich auf qualitativ hochwertige Dienstleistungen verlassen und eine Erstannahmequote von bis zu 98 % oder höher erreichen. Die internen Abrechnungslösungen bieten eine erhöhte Kontrolle über den Abrechnungsprozess, verbesserte Genauigkeit und Effizienz sowie reduzierte Kosten im Zusammenhang mit der Auslagerung. Anbieter können ihre Abrechnungslösungen auch mit Bots automatisieren, was dazu beitragen kann, administrative Belastungen zu reduzieren und die Genauigkeit zu verbessern. Für Anbieter, die ihre Abrechnung lieber auslagern möchten, bieten eCW-Dienste erfahrene Abrechnungsfachleute, die die neueste Technologie und bewährte Verfahren nutzen, um eine zeitnahe und genaue Abrechnung zu gewährleisten, während sie umfassende Berichte und Analysen bereitstellen, um Anbietern bei der Verwaltung ihres Umsatzzyklus zu helfen. eCW bietet Werkzeuge zur Patientenbindung, die sowohl dem Personal im Front Office als auch den Gesundheitsdienstleistern zugutekommen. Für das Personal im Front Office können Online-Check-in- und Online-Terminbuchungstools die administrative Belastung erheblich reduzieren und die Patientenzufriedenheit verbessern. Für Gesundheitsdienstleister können Tools wie Patient Portal, Messenger, healow Pay und Telemedizin die Koordination der Versorgung verbessern, das Patientenerlebnis verbessern und virtuelle Versorgungsoptionen bieten. Mit dem Aufstieg der wertorientierten Versorgung hat sich der Fokus der Gesundheitsbranche von der Quantität auf die Qualität der Versorgung verlagert. Anbieter werden nun dazu angeregt, qualitativ hochwertige Versorgung zu leisten, die positive Patientenergebnisse erzielt, anstatt sich auf mehr Dienstleistungen zu konzentrieren. Dieser Wandel hat auch neue Herausforderungen geschaffen, insbesondere in der Koordination der Versorgung, Kodierung und im Management der Bevölkerungsgesundheit. eCW überbrückt diese Lücken, indem es Werkzeuge wie HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight und Remote Patient Monitoring anbietet, die es Anbietern ermöglichen, Patientenpopulationen besser zu verwalten und die Koordination der Versorgung zu verbessern. Diese Werkzeuge helfen Anbietern, qualitativ hochwertige Versorgung zu leisten, die den Bedürfnissen von Patienten, Anbietern und Kostenträgern entspricht und sie für den Erfolg in der wertorientierten Versorgungslandschaft positioniert. eCW bietet eine umfassende Suite von Gesundheits-IT-Lösungen, die Anbietern helfen, qualitativ hochwertige Versorgung zu leisten und gleichzeitig die Praxiseffizienz und das Management des Umsatzzyklus zu verbessern. **Average Rating:** 3.7/5.0 **Total Reviews:** 158 #### How Do G2 Users Rate eClinicalWorks? - **Workflow-Verwaltung:** 8.2/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 7.4/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 8.9/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind eClinicalWorks? - **Verkäufer:** [eClinicalWorks](https://www.g2.com/de/sellers/eclinicalworks) - **Gründungsjahr:** 1999 - **Hauptsitz:** Westborough, MA - **Twitter:** @eClinicalWorks 21,008 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8b70da2e0cc30cf0df789afc18ebf61eb6be06aa100e36c0f242ea5068897db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21867%2F&secure%5Burl_type%5D=linkedin_company_website) 5,417 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medizinischer Assistent - **Top Industries:** Krankenhaus & Gesundheitswesen, Medizinische Praxis - **Company Size:** 52% Small, 32% Medium #### What Do G2 Reviewers Say About eClinicalWorks? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von eClinicalWorks und finden es benutzerfreundlich und effizient für ihre Bedürfnisse. - Benutzer schätzen die **benutzerfreundliche Oberfläche** von eClinicalWorks, die den Arbeitsablauf verbessert und mit hilfreichen Funktionen den Fokus erhöht. - Benutzer schätzen die **einfache Zugänglichkeit** von eClinicalWorks, was den Fokus und die Effizienz in kleinen Unternehmen verbessert. - Benutzer schätzen die **effiziente Terminplanung** mit eClinicalWorks, da alle medizinischen Dokumente aktualisiert und zugänglich bleiben. - Benutzer schätzen die **einfache Buchung** von eClinicalWorks, die eine nahtlose Terminplanung und aktuelle Dokumente gewährleistet. ##### Cons - Benutzer finden die **langsamen Ladezeiten** von eClinicalWorks frustrierend, was die Produktivität und das Gesamterlebnis beim Multitasking beeinträchtigt. - Benutzer erleben **langsame Leistung** mit eClinicalWorks, oft mit Verzögerungen und häufigen automatischen Abmeldungen beim Multitasking. - Benutzer erleben **Systeminstabilität** mit eClinicalWorks, sie haben mit Verzögerungen und automatischen Abmeldungen zu kämpfen, die die Effizienz beim Multitasking beeinträchtigen. - Benutzer haben oft **technische Probleme** mit eClinicalWorks, erleben Verzögerungen, automatische Abmeldungen und ineffiziente Updates. - Benutzer haben oft **Anmeldeprobleme** , einschließlich automatischer Abmeldungen und frustrierender Verzögerungen, die ihren Arbeitsablauf beeinträchtigen. #### What Are Recent G2 Reviews of eClinicalWorks? **["Vielseitige EHR für klinische Abläufe, Pflegekoordination und Bevölkerungsgesundheit"](https://www.g2.com/de/survey_responses/eclinicalworks-review-12750469)** **Rating:** 4.5/5.0 stars _— Reneisha H._ [Read full review](https://www.g2.com/de/survey_responses/eclinicalworks-review-12750469) **["Umfassende EHR-Lösung, optimiert Arbeitsabläufe effizient"](https://www.g2.com/de/survey_responses/eclinicalworks-review-13094240)** **Rating:** 4.5/5.0 stars _— Akash C._ [Read full review](https://www.g2.com/de/survey_responses/eclinicalworks-review-13094240) #### What Are G2 Users Discussing About eClinicalWorks? - [Wofür wird eClinicalWorks verwendet?](https://www.g2.com/de/discussions/what-is-eclinicalworks-used-for) ### [Pabau Practice Management](https://www.g2.com/de/products/pabau-practice-management/reviews) Pabau ist die All-in-One-Praxismanagement-Plattform, die entwickelt wurde, um Gesundheitskliniken und Med-Spas dabei zu helfen, intelligenter zu arbeiten, schneller zu wachsen und herausragende Kundenbetreuung zu bieten. Vertraut von über 3500 Praxen weltweit, fungiert Pabau als Ihre Missionskontrolle – es kombiniert leistungsstarke umsatzsteigernde Werkzeuge mit intelligenten Automatisierungen, die Zeit sparen und den Verwaltungsaufwand reduzieren. Von integrierten Zahlungen und Kartenzahlungen bis hin zu EMRs, Diagrammen, Kalendern, Online-Buchungen, Bestandsverfolgung und Vorher-Nachher-Foto-Speicherung – alles, was Sie brauchen, ist an einem Ort. Automatisieren Sie Vor- und Nachsorge-E-Mails, senden Sie Terminerinnerungen per SMS oder E-Mail, verwalten Sie Ihren Ruf und führen Sie mühelos Multi-Standort-Betriebe. Mit Pabau verbringen Sie weniger Zeit mit Verwaltung und mehr Zeit damit, das zu tun, was Sie am besten können – während Ihr Marketing im Hintergrund läuft. **Average Rating:** 4.7/5.0 **Total Reviews:** 313 #### How Do G2 Users Rate Pabau Practice Management? - **Workflow-Verwaltung:** 9.3/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.2/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind Pabau Practice Management? - **Verkäufer:** [Pabau](https://www.g2.com/de/sellers/pabau) - **Gründungsjahr:** 2012 - **Hauptsitz:** London, England - **Twitter:** @PabauCRM 653 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1e62291661305829baabe76291111dfe0d0442e9aff3494b1e26cb6ab61abac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpabau-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 167 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Direktor, Arzt - **Top Industries:** Medizinische Praxis, Gesundheit, Wellness und Fitness - **Company Size:** 99% Small, 1% Medium #### What Do G2 Reviewers Say About Pabau Practice Management? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben den **erstaunlichen Kundensupport** von Pabau und heben ihr echtes Engagement für den Erfolg und die Unterstützung der Benutzer hervor. - Benutzer finden Pabau Practice Management **unglaublich einfach zu bedienen** , da es mühelos mehrere Funktionen für Bequemlichkeit integriert. - Benutzer finden das Team bei Pabau **sehr hilfsbereit** , was ein reibungsloses Onboarding-Erlebnis mit umfassender Unterstützung gewährleistet. - Benutzer loben die **außergewöhnliche Unterstützung durch das Personal** bei Pabau und heben deren Engagement und gründliche Hilfe bei der Erfüllung von Geschäftsanforderungen hervor. - Benutzer schätzen die **breite Palette benutzerfreundlicher Funktionen** in Pabau Practice Management, die die Klinikabläufe verbessern. ##### Cons - Benutzer haben gelegentlich **technische Probleme** , einschließlich Systemfehlern und Störungen, die ihre Erfahrung mit Pabau beeinträchtigen können. - Benutzer finden die Einrichtung **etwas verwirrend** , schätzen jedoch das hilfsbereite Personal und die regelmäßige Anleitung durch den Prozess. - Benutzer finden die **schwierige Einrichtung** des Pabau Praxismanagements frustrierend, trotz hilfsbereitem Personal und laufender Unterstützung. - Benutzer finden den **schwierigen Lernprozess** mit Pabau herausfordernd, insbesondere mit nicht intuitiven Funktionen, die Schulung erfordern. - Benutzer finden die **begrenzten Funktionen** des Pabau Praxismanagements hinderlich für die intuitive Nutzung und benötigen zusätzliche Schulungen für Effizienz. #### What Are Recent G2 Reviews of Pabau Practice Management? **["Eine All-in-One-Plattform, die unsere Praxis kontinuierlich verbessert"](https://www.g2.com/de/survey_responses/pabau-practice-management-review-13074761)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Kosmetik_ [Read full review](https://www.g2.com/de/survey_responses/pabau-practice-management-review-13074761) **["Nahtloses All-in-One-Kliniksystem mit großartigem Pabau-Support"](https://www.g2.com/de/survey_responses/pabau-practice-management-review-12789827)** **Rating:** 5.0/5.0 stars _— Nicole F._ [Read full review](https://www.g2.com/de/survey_responses/pabau-practice-management-review-12789827) #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/de/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/de/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (ehemals bekannt als Health Cloud) ist die vertrauenswürdige, vernetzte, KI-erste Plattform für das Gesundheitswesen, aufgebaut auf unserer tief integrierten Plattform mit gesundheitsspezifischen Datenmodellen, Workflows, Interoperabilität und Compliance. Sie verbindet klinische und nicht-klinische Daten, um vorgefertigte und konfigurierbare KI-Agenten zu betreiben - und hilft Ihnen, Mitarbeiter-Burnout zu reduzieren, personalisierte Patientenbindung zu skalieren und die Zeit bis zur Versorgung zu beschleunigen. Stellen Sie Patienten und Mitglieder an die erste Stelle \*Vereinheitlichen Sie klinische und nicht-klinische Daten in einem einzigen, umfassenden Patienten- oder Mitgliederprofil mit speziell entwickelten Datenmodellen für Anbieter und Zahler \*Bieten Sie nahtlose Self-Service-Erlebnisse mit benutzerfreundlichen Apps für Patientendienste, Verhaltensgesundheit, Krankheitsüberwachung und Krisenmanagement \*Fördern Sie die Mitgliederbindung und schließen Sie Versorgungslücken mit datengesteuerter Segmentierung, ganzheitlicher Versorgung, intelligenten Überweisungen und proaktiver Ansprache Kosten senken und betriebliche Effizienz steigern. \*Starten Sie schneller mit Salesforce Go. Entdecken Sie Funktionen, die Sie bereits besitzen, schalten Sie sie mit einem Klick ein und konfigurieren Sie sie in einer optimierten Oberfläche, um die Zeit bis zum Wert zu verkürzen \*Navigieren Sie mit Zuversicht mit der neuesten Salesforce-Benutzeroberfläche, die entwickelt wurde, um Reibungen für klinische und administrative Teams zu minimieren \*Automatisieren Sie Terminplanung, Bewertungen, Leistungen und Versorgungsansprache mit HIPAA-konformen eingehenden und ausgehenden Sprachagenten \*Beseitigen Sie manuelle Eingaben mit Document AI, um klinische Daten aus Formularen zu extrahieren und zu digitalisieren \*Senken Sie Kosten und beschleunigen Sie die Zeit bis zur Versorgung mit geführten Workflows für das Nutzungsmanagement bei Vorabgenehmigungen, Anbieternetzwerkmanagement und Versorgungskoordination Bereitstellung vorgefertigter Agentforce-Fähigkeiten Out-of-the-Box \*Anbieter: Patienten-Daten-EHR-Abruf, Berechtigungs- und Leistungsüberprüfung, Anbietersuche, Medikamenten-Nachfüllanfragen und mehr \*Zahler: Anspruchsdienst & Mitgliederabdeckungshilfe, Leistungsüberprüfung, Anbieternetzwerk-Zusammenfassung und mehr \*Häusliche Pflege: Patientenzusammenfassung & Empfehlungen, Angebot, Leistungs- & Budgeterstellung Konfigurieren und erweitern Sie Tools mit Low-Code/No-Code-Tools auf der Agentforce-Plattform Liefern Sie intelligente Einblicke am Ort der Versorgung \*Gehen Sie über statische Berichte hinaus zu prädiktiven Einblicken mit Health Intelligence, betrieben von Tableau \*Ermöglichen Sie Versorgungsteams mit umsetzbaren, KI-gestützten Einblicken am Ort der Dienstleistung \*Unterstützen Sie 24/7 Patienten- und Mitgliederbindung mit immer aktiven Agentforce-Agenten Compliance in jedem Schritt \*Setzen Sie KI mit Vertrauen ein, indem Sie die Agentforce Trust Layer verwenden - eingebaute Schutzmaßnahmen maskieren sensible PII/PHI und gewährleisten die Einhaltung von HIPAA \*Legen Sie benutzerbasierte Berechtigungen fest, um die Sichtbarkeit von Patienten- und Mitgliederdaten zu steuern Offenes Ökosystem für Interoperabilität \*Erweitern Sie Gesundheitssysteme mit HL7 FHIR-ausgerichteten APIs und Agentforce MuleSoft-Integrationen mit EHR, CMS und mehr \*Importieren Sie strukturierte und unstrukturierte Daten aus EHRs und Anspruchssystemen mit Data 360 und Zero Copy-Integration \*Integrieren Sie nahtlos mit Agentforce 360-Produkten wie Slack, Agentforce Marketing und Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)? - **Workflow-Verwaltung:** 10.0/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 8.3/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)? - **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce) - **Unternehmenswebsite:** www.salesforce.com - **Gründungsjahr:** 1999 - **Hauptsitz:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Krankenhaus & Gesundheitswesen - **Company Size:** 43% Large, 32% Medium #### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Agentforce Health, die eine nahtlose Verfolgung von Patientendaten ohne Systemwechsel ermöglicht. - Benutzer schätzen die **Patient 360 Ansicht** , die das Verfolgen des Patientenfortschritts in einer einheitlichen Oberfläche vereinfacht. - Benutzer schätzen die **Patient 360 Ansicht** für ihre nahtlose Integration, die den Arbeitsablauf von Klinikern verbessert und die Patientenüberwachung optimiert. - Benutzer schätzen die **Patient 360 Ansicht** , die die Verfolgung von Patientendaten optimiert und die Effizienz der Kliniker bei der Versorgung verbessert. - Benutzer schätzen die **Patient 360 Ansicht** für ihre nahtlose Verfolgung von Patientendaten, die die klinische Effizienz verbessert. ##### Cons - Benutzer finden die **komplexe Benutzeroberfläche** herausfordernd, da sie erheblichen Aufwand für die anfängliche Konfiguration und Datenzuordnung erfordert. - Benutzer erleben **langsame Ladezeiten** , insbesondere bei der "Patienten-Zeitleiste" für Patienten mit umfangreichen historischen Daten. - Benutzer haben mit der **langsamen Leistung** der Patiententimeline zu kämpfen, insbesondere bei umfangreicher Patientenhistorie, die die Effizienz beeinträchtigt. - Benutzer stehen vor **komplexen Softwareeinschränkungen** , insbesondere bei der anfänglichen Konfiguration und dem langsamen Laden von Patientendaten. - Benutzer finden die **anfängliche Konfiguration übermäßig komplex** , was erheblichen Aufwand und Middleware für eine effektive Datenzuordnung erfordert. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **["Eine robuste Plattform für Patientendaten, aber die Implementierung ist aufwendig."](https://www.g2.com/de/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)** **Rating:** 4.5/5.0 stars _— Chintan S._ [Read full review](https://www.g2.com/de/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) **["Salesforce Health Cloud Bewertung"](https://www.g2.com/de/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)** **Rating:** 4.5/5.0 stars _— Vikas S._ [Read full review](https://www.g2.com/de/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/de/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/de/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/de/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/de/discussions/what-does-salesforce-health-cloud-do) ### [Klara](https://www.g2.com/de/products/klara/reviews) Ständige Telefonanrufe führen zu langen Wartezeiten, fragmentierter Kommunikation, endlosem Telefon-Pingpong, unzufriedenen Patienten und Burnout beim Personal. Mit Klara können medizinische Praxen ihre Betriebseffizienz verbessern und die Kommunikationskanäle der Patienten mit einem echten Engagement-System zentralisieren, das in die führenden EHRs integriert ist und in der gesamten Praxis verwendet wird. Jeder Berührungspunkt während der Patientenreise kann mit Klara automatisiert werden, von Terminerinnerungen bis hin zu Anweisungen nach dem Besuch und darüber hinaus. Praxen können auch mit Drittanbietern im Gesundheitswesen, wie Apotheken, kommunizieren, um die Zeit zu verkürzen, die für die Genehmigung von Vorabgenehmigungen benötigt wird. Die Verbesserung der Patientenversorgung und Zusammenarbeit ist so einfach wie das Versenden von Textnachrichten. Klara ist ein führendes Unternehmen in der Patientenkommunikation und Zusammenarbeit, dessen Plattform Patienten befähigt, mehr Kontrolle über ihre Gesundheitsversorgung zu übernehmen, und Praxen, ihre Effizienz zu steigern. Wir helfen HIPAA-konformen Gesundheitsdienstleistern, effektiv mit ihren Patienten zu kommunizieren, indem wir ein hohes Telefonaufkommen in eine bidirektionale Nachrichtenübermittlung umwandeln. Medizinische Praxen in Fachgebieten wie Dermatologie, plastische Chirurgie, Gynäkologie, Familien- und Innere Medizin, Hals-Nasen-Ohren-Heilkunde, Pädiatrie, Primärversorgung und vielen mehr nutzen Klara, um ihre Patientenerfahrung zu verbessern und gleichzeitig ihre internen administrativen Arbeitsabläufe zu optimieren. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 #### How Do G2 Users Rate Klara? - **Workflow-Verwaltung:** 9.2/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 9.0/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Klara? - **Verkäufer:** [Klara](https://www.g2.com/de/sellers/klara) - **Unternehmenswebsite:** www.klara.com - **Gründungsjahr:** 2013 - **Hauptsitz:** New York, NY - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a136dfcaab706c805cb4c3fc325040525850012ad38737d8ff40f5700f062501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetklara%2F&secure%5Burl_type%5D=linkedin_company_website) 89 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Medizinische Praxis, Krankenhaus & Gesundheitswesen - **Company Size:** 72% Small, 21% Medium #### What Do G2 Reviewers Say About Klara? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben Klara für seine **benutzerfreundliche Kommunikation** , die eine schnelle und sichere Interaktion mit den Arztpraxen ermöglicht. - Benutzer lieben die **Benutzerfreundlichkeit** von Klara und genießen nahtlose Kommunikation und Anpassungsoptionen für Patienteninteraktionen. - Benutzer schätzen die **Einfachheit der Patientenkommunikation** mit Klara und genießen den einfachen Zugang und die Reichweitenmöglichkeiten. - Benutzer erkennen die **effiziente Textkommunikation** von Klara, die die Patienteninteraktion verbessert und die Abläufe effektiv rationalisiert. - Benutzer loben die **einfache und intuitive Benutzeroberfläche** von Klara, die Produktivität und Kommunikation mit Patienten verbessert. ##### Cons - Benutzer finden Klaras **begrenzte Funktionen** frustrierend, da sie die einfache Nutzung behindern und notwendige Anpassungsoptionen fehlen. - Benutzer erleben erhebliche **Kommunikationsprobleme** mit Klara, da sie Schwierigkeiten haben, auf vergangene Gespräche zuzugreifen und rechtzeitig Unterstützung zu erhalten. - Benutzer stehen vor **Nachrichtenproblemen** in Klara, einschließlich Störungen, unklarer Nachrichten und Schwierigkeiten bei der effektiven Verwaltung der Kommunikation. - Benutzer haben Schwierigkeiten mit **Suchproblemen** in Klara, oft können sie geschlossene Gespräche nicht finden oder Patienten nicht effizient lokalisieren. - Benutzer äußern Frustration über **begrenzte Messaging-Funktionen** , einschließlich kleiner Texte und fehlender Anpassungsoptionen. #### What Are Recent G2 Reviews of Klara? **["Verbesserte Patientenkommunikation, einfache Einrichtung"](https://www.g2.com/de/survey_responses/klara-review-12000889)** **Rating:** 5.0/5.0 stars _— Abigail S._ [Read full review](https://www.g2.com/de/survey_responses/klara-review-12000889) **["Mühelose Patientenkommunikation mit Klara"](https://www.g2.com/de/survey_responses/klara-review-12657112)** **Rating:** 4.5/5.0 stars _— KRUNAL P._ [Read full review](https://www.g2.com/de/survey_responses/klara-review-12657112) #### What Are G2 Users Discussing About Klara? - [Wofür wird Klara verwendet?](https://www.g2.com/de/discussions/what-is-klara-used-for) - [Was macht Klara?](https://www.g2.com/de/discussions/what-does-klara-do) - 1 comment - [Was ist die Klara-App?](https://www.g2.com/de/discussions/what-is-klara-app) - 1 comment - [Wie viel kostet Klara?](https://www.g2.com/de/discussions/how-much-does-klara-cost) - 1 comment ### [Solutionreach](https://www.g2.com/de/products/solutionreach/reviews) Beschleunigen Sie Ihren Umsatzzyklus mit einer einheitlichen, anpassbaren Patienten-Messaging-Lösung, die die Patientenreise vom ersten Termin bis zur endgültigen Zahlung optimiert. Solutionreach ist die benutzerfreundliche Kommunikationslösung, die hilft, personalisierte Patientenbeziehungen aufzubauen, die Pflegeergebnisse zu verbessern, die Zeit des Personals zu optimieren und den Umsatz zu steigern. Wir transformieren Ihre Patientenkommunikation und integrieren uns nahtlos in bestehende Abläufe. Seit 24 Jahren sorgt Solutionreach dafür, dass Büros täglich reibungslos laufen, indem es den Umsatz steigert und die Anzahl der Nichterscheinen für Gesundheitskunden aller Größen mit unserer branchenführenden Plattform und Servicezuverlässigkeit reduziert. Um zu erfahren, wie Sie mit Solutionreach zufriedenere Patienten und Mitarbeiter erhalten, besuchen Sie www.solutionreach.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Solutionreach? - **Workflow-Verwaltung:** 8.3/10 (Category avg: 8.9/10) - **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 8.7/10) - **Management der Patientenzufriedenheit:** 8.5/10 (Category avg: 8.5/10) - **Patientenkommunikation:** 8.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Solutionreach? - **Verkäufer:** [Solutionreach](https://www.g2.com/de/sellers/solutionreach) - **Gründungsjahr:** 2000 - **Hauptsitz:** Lehi, UT - **Twitter:** @solutionreach 1,828 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b9e2f8996e493377ecc86b037a572fe70d926607780d97d148bdef799392e8a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2326749%2F&secure%5Burl_type%5D=linkedin_company_website) 309 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Büroleiter - **Top Industries:** Medizinische Praxis, Krankenhaus & Gesundheitswesen - **Company Size:** 88% Small, 9% Medium #### What Do G2 Reviewers Say About Solutionreach? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **optimierte Terminplanung** mit Solutionreach, was die Kommunikation und die Zufriedenheit von Mitarbeitern und Patienten verbessert. - Benutzer schätzen die **optimierte Patientenkommunikation** mit Solutionreach, wodurch die Terminplanung sowohl für das Personal als auch für die Patienten mühelos wird. - Benutzer schätzen die **effizienten Kommunikations** fähigkeiten von Solutionreach, die schnelle und einfache Updates für alle Kunden gewährleisten. - Benutzer finden **Kommunikation einfach** mit Solutionreach, was schnelle Aktualisierungen ermöglicht, um Kunden effizient zu erreichen. - Benutzer schätzen die **Kommunikationseffizienz** von Solutionreach und finden es schnell, Updates an Kunden zu senden. ##### Cons - Benutzer sind frustriert über **häufige Updates** , die die Funktionalität von Conversations ändern und zu einem weniger nahtlosen Erlebnis führen. - Benutzer finden die **Browser-Abhängigkeit unpraktisch** , da sie die Nutzung erschwert und zu versehentlichen Schließungen führt. - Benutzer finden die **ineffizienten Updates** frustrierend, da sie das Benutzererlebnis mit unnötigen Browseranforderungen verkomplizieren. - Benutzer wünschen sich eine **Zahlungsoption pro Nutzung** für mehr Flexibilität bei der Abrechnung mit Solutionreach. - Benutzer sind frustriert über die **Aktualisierungsprobleme** in Solutionreach, insbesondere das unbeabsichtigte Öffnen von Conversations im Browser. #### What Are Recent G2 Reviews of Solutionreach? **["Einfache SMS für Zahlungen, Bewertungen und Papierkram"](https://www.g2.com/de/survey_responses/solutionreach-review-12625716)** **Rating:** 5.0/5.0 stars _— Kelsey H._ [Read full review](https://www.g2.com/de/survey_responses/solutionreach-review-12625716) **["Großartiger Partner!"](https://www.g2.com/de/survey_responses/solutionreach-review-12439031)** **Rating:** 5.0/5.0 stars _— Betsy C._ [Read full review](https://www.g2.com/de/survey_responses/solutionreach-review-12439031) #### What Are G2 Users Discussing About Solutionreach? - [Wofür wird Solutionreach verwendet?](https://www.g2.com/de/discussions/solutionreach-what-is-solutionreach-used-for) - [Wofür wird Solutionreach verwendet?](https://www.g2.com/de/discussions/what-is-solutionreach-used-for) ### [Artera](https://www.g2.com/products/artera/reviews) Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. The platform's unique structure combines its core offering, Artera Harmony, with dedicated AI Service Squads. These teams work closely with healthcare organizations to develop tailored solutions that seamlessly integrate into existing workflows and Electronic Health Record (EHR) environments. This collaborative approach ensures that each organization can optimize its patient engagement strategies while maintaining the integrity of its operational processes. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Automated workflows further streamline routine tasks and complex care journeys, including appointment reminders and proactive patient outreach. These workflows are designed to operate without requiring staff intervention, thanks to deep EHR integrations that facilitate seamless communication. The AI Service Squads play a critical role in this process, collaborating directly with provider teams to design, implement, and support customized AI solutions tailored to the specific needs of each practice. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. **Average Rating:** 4.8/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Artera? - **Workflow Management:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Artera? - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera\_io 762 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=976736bd41c5a021848013732114a03579b63ad72296d312b2e9f055af6ecca0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9405895%2F&secure%5Burl_type%5D=linkedin_company_website) 293 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 65% Medium, 18% Large #### What Do G2 Reviewers Say About Artera? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. - Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. - Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. - Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. - Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. ##### Cons - Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. - Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. - Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. - Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. - Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. #### What Are Recent G2 Reviews of Artera? **["Artera: Simple, Fast Campaigns with Easy Message Duplication"](https://www.g2.com/survey_responses/artera-review-13051576)** **Rating:** 5.0/5.0 stars _— Daniel A._ [Read full review](https://www.g2.com/survey_responses/artera-review-13051576) **["Powerful Campaigns for Mass Outreach and Appointment Reminders"](https://www.g2.com/survey_responses/artera-review-13106574)** **Rating:** 4.5/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/artera-review-13106574) #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### [MyChart](https://www.g2.com/products/mychart/reviews) MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate MyChart? - **Workflow Management:** 7.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind MyChart? - **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a) - **Year Founded:** 1979 - **HQ Location:** Verona, WI - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ff08c4f8eae05a807df1b7e218e92d126f6faa65063b30a916c1fcada0738db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163658%2F&secure%5Burl_type%5D=linkedin_company_website) 17,254 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 50% Large, 38% Small #### What Are Recent G2 Reviews of MyChart? **["Easy Doctor Messaging and Quick Access to Test Results"](https://www.g2.com/survey_responses/mychart-review-13219905)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/mychart-review-13219905) **["MyChart - through eyes of a patient and a provider's personnel"](https://www.g2.com/survey_responses/mychart-review-6791215)** **Rating:** 4.0/5.0 stars _— Priscilla H._ [Read full review](https://www.g2.com/survey_responses/mychart-review-6791215) #### What Are G2 Users Discussing About MyChart? - [Is MyChart a software?](https://www.g2.com/discussions/is-mychart-a-software) - [What is the difference between Epic and MyChart?](https://www.g2.com/discussions/what-is-the-difference-between-epic-and-mychart) - [What are the benefits of MyChart?](https://www.g2.com/discussions/what-are-the-benefits-of-mychart) - 1 comment - [What does MyChart app do?](https://www.g2.com/discussions/what-does-mychart-app-do) ### [Practice Better](https://www.g2.com/products/practice-better/reviews) Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. **Average Rating:** 4.7/5.0 **Total Reviews:** 298 #### How Do G2 Users Rate Practice Better? - **Workflow Management:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind Practice Better? - **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc) - **Company Website:** practicebetter.io - **Year Founded:** 2014 - **HQ Location:** Toronto, ON, CA - **Twitter:** @thatcleanlife 4,778 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=574360a36e3a79434b49cd9e640790593b12f4dfb95350e580b320098dad786a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16034130&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Registered Dietitian - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine - **Company Size:** 96% Small #### What Do G2 Reviewers Say About Practice Better? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Practice Better, streamlining processes for both professionals and clients seamlessly. - Users appreciate the **all-in-one platform** of Practice Better that simplifies client communication, billing, and scheduling tasks. - Users value the **efficiency** of Practice Better, thanks to seamless integrations that streamline processes and save time. - Users value the **easy integrations** of Practice Better, enhancing their workflow by consolidating multiple essential tasks. - Users appreciate the **seamless integrations** of Practice Better, consolidating tasks and enhancing workflow efficiency effectively. ##### Cons - Users highlight the **missing features** in Practice Better, particularly in assessments and collaboration tools for therapists. - Users find **limited features** in Practice Better, wishing for improved assessments and collaboration tools tailored for therapists. - Users find the platform **not user-friendly** , citing overwhelming functionality and clunky navigation that hinders efficiency. - Users face **integration issues** with Practice Better, particularly with syncing Google Calendar and connecting to QuickBooks. - Users find the **increasing costs** of Practice Better challenging, particularly for those starting their businesses. #### What Are Recent G2 Reviews of Practice Better? **["Everything at Your Fingertips with Practice Better"](https://www.g2.com/survey_responses/practice-better-review-8288026)** **Rating:** 5.0/5.0 stars _— Elizabeth A._ [Read full review](https://www.g2.com/survey_responses/practice-better-review-8288026) **["Elite, Easy-to-Use Platform with Outstanding Customer Service"](https://www.g2.com/survey_responses/practice-better-review-12488200)** **Rating:** 5.0/5.0 stars _— Stephanie Z._ [Read full review](https://www.g2.com/survey_responses/practice-better-review-12488200) #### What Are G2 Users Discussing About Practice Better? - [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made) - [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment - [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment - [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment ### [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 #### How Do G2 Users Rate Luma Health? - **Workflow Management:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.5/10) - **Patient Communications:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Luma Health? - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq 686 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e3d15a86d881aa1e7579816ce015619b0fe1ecca1b0f4d4b3ca16453090685d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6403362%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Medium, 38% Small #### What Do G2 Reviewers Say About Luma Health? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of Luma Health, enhancing patient engagement while minimizing the need for human intervention. - Users value the **easy communication** with patients, facilitating quick and effective replies. - Users appreciate the **comprehensive features** of Luma Health, enhancing patient engagement and streamlining operational efficiency. - Users appreciate the **easy communication** with patients, enabling seamless text exchanges and quick responses. - Users value the **outstanding customer support** of Luma Health, appreciating the team's brilliance and compassion in problem-solving. ##### Cons - Users find the **complex interface** of Luma Health challenging, needing prior knowledge of products for effective use. - Users face challenges with **data management** in Luma, often stemming from inaccurate or incomplete system-level data. - Users report that **incomplete data** often leads to issues with Luma's functionality, affecting overall user experience. - Users find Luma Health **not user-friendly** due to its complexity and the need for product familiarity to navigate successfully. - Users find Luma Health's **system complexity** challenging, needing prior knowledge for effective use and data management. #### What Are Recent G2 Reviews of Luma Health? **["Luma Leads The Way"](https://www.g2.com/survey_responses/luma-health-review-9733505)** **Rating:** 4.5/5.0 stars _— Vonda M._ [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) **["Effortless Patient Communication Made Easy"](https://www.g2.com/survey_responses/luma-health-review-11980167)** **Rating:** 5.0/5.0 stars _— Stephanie S._ [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### [athenaOne](https://www.g2.com/products/athenaone/reviews) athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. **Average Rating:** 3.4/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate athenaOne? - **Workflow Management:** 9.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 6.7/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind athenaOne? - **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth) - **Year Founded:** 1997 - **HQ Location:** Watertown, MA - **Twitter:** @athenahealth 24,384 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5bef9377c1c5649c78827ffc29fa2fc47bcfdeaebfb487ccc7f0920d9b343b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fathenahealth&secure%5Burl_type%5D=linkedin_company_website) 8,948 employees on LinkedIn® - **Ownership:** NASDAQ: ATHN #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 45% Small, 35% Medium #### What Do G2 Reviewers Say About athenaOne? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **constant feature updates** and deep customization options that enhance their workflow and reporting capabilities. - Users find athenaOne **easy to use** with friendly templates and seamless calendar integration for efficient workflows. - Users value the **top-notch API integration** of athenaOne, allowing seamless connection of essential tools for efficient practice management. - Users value the **exceptional customer service** from AthenaOne, enhancing their practice management experience significantly. - Users value the **user-friendly templates** in athenaOne, enhancing their workflow and productivity significantly. ##### Cons - Users express frustration over **inadequate reporting** , finding it clunky and time-consuming for their documentation needs. - Users find the **high learning curve** of athenaOne frustrating, leading to inefficient documentation and complicated processes. - Users experience **poor customer support** with athenaOne, often facing slow response times from the help desk. - Users report severe **billing issues** with athenaOne, including price increases and frustrating customer support experiences. - Users find the **reporting process inefficient** , requiring too much effort and limiting accessibility for the staff. #### What Are Recent G2 Reviews of athenaOne? **["Easy-to-Navigate EHR with Quick Access to Key Information"](https://www.g2.com/survey_responses/athenaone-review-12619892)** **Rating:** 5.0/5.0 stars _— kelly b._ [Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892) **["All-in-One EMR With Great Defaults and Affordable Pricing"](https://www.g2.com/survey_responses/athenaone-review-13201539)** **Rating:** 4.0/5.0 stars _— Daniel W._ [Read full review](https://www.g2.com/survey_responses/athenaone-review-13201539) #### What Are G2 Users Discussing About athenaOne? - [What are the benefits and challenges of using athenaOne for healthcare practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management) - [What is Athena health system?](https://www.g2.com/discussions/what-is-athena-health-system) - [What is Athena EHR?](https://www.g2.com/discussions/what-is-athena-ehr) - [What is Athena electronic medical records?](https://www.g2.com/discussions/what-is-athena-electronic-medical-records) - [What are the benefits of using athenahealth?](https://www.g2.com/discussions/what-are-the-benefits-of-using-athenahealth) ### [medent](https://www.g2.com/products/medent/reviews) Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals! **Average Rating:** 4.8/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate medent? - **Workflow Management:** 9.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind medent? - **Seller:** [medent](https://www.g2.com/sellers/medent) - **Company Website:** www.medent.com - **Year Founded:** 1968 - **HQ Location:** Auburn, New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1701d68ba8a232569132c5ae8165c349b0fd0431ddd7c60c502e07a7d06e78e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmedentemr%2F&secure%5Burl_type%5D=linkedin_company_website) 119 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 44% Medium, 44% Small #### What Do G2 Reviewers Say About medent? _AI-generated summary from verified user reviews_ ##### Pros - Users find Medent to be **extremely easy to use** , appreciating its straightforward interface and helpful customer support. - Users praise the **helpful and friendly customer support** team of Medent for their responsiveness and willingness to improve. - Users appreciate the **extreme customizability** of Medent, finding it user-friendly and adaptable to various needs. - Users value the **customization options** in Medent, making it user-friendly and adaptable to diverse preferences and departments. - Users find Medent **straightforward and user-friendly** , with helpful customer service that enhances the overall experience. ##### Cons - Users face **interface issues** such as excessive clicking and lack of quick access to the main menu. - Users find the **complex interface** challenging and time-consuming to navigate, especially for a large organization. - Users find the **difficult navigation** frustrating, as returning to the main menu requires excessive clicking. - Users feel the lack of a **practice ticketing system** and a known issues page hampers troubleshooting efficiency. - Users find the **lack of a ticketing system** in Medent frustrating, hindering the identification of open tickets. #### What Are Recent G2 Reviews of medent? **["An easy to use, intuitive EHR system with excellent customer service support."](https://www.g2.com/survey_responses/medent-review-11208439)** **Rating:** 5.0/5.0 stars _— Scott Shaver O._ [Read full review](https://www.g2.com/survey_responses/medent-review-11208439) **["Highly recommend medent!"](https://www.g2.com/survey_responses/medent-review-5073979)** **Rating:** 5.0/5.0 stars _— Erica M._ [Read full review](https://www.g2.com/survey_responses/medent-review-5073979) #### What Are G2 Users Discussing About medent? - [Is Medent cloud based?](https://www.g2.com/discussions/is-medent-cloud-based) - 1 comment - [How does Medent Mobile work?](https://www.g2.com/discussions/how-does-medent-mobile-work) - 1 comment - [Does MEDENT have an app?](https://www.g2.com/discussions/does-medent-have-an-app) - 1 comment - [What is Medent software?](https://www.g2.com/discussions/what-is-medent-software) - 1 comment ### [InteliChart](https://www.g2.com/products/intelichart/reviews) InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. **Average Rating:** 4.4/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate InteliChart? - **Workflow Management:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.5/10) - **Patient Communications:** 8.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind InteliChart? - **Seller:** [InteliChart](https://www.g2.com/sellers/intelichart) - **Company Website:** intelichart.com - **Year Founded:** 2006 - **HQ Location:** Charlotte, North Carolina - **Twitter:** @InteliChart 929 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7079f0c1d85dda7ea0833822ae85d13e9e7f50d1bbcf7316cb6877eb50c0963&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelichart%2F&secure%5Burl_type%5D=linkedin_company_website) 80 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 55% Medium, 35% Small #### What Do G2 Reviewers Say About InteliChart? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of InteliChart, streamlining patient registration and communication effectively. - Users value the **efficient patient communication** features of InteliChart, enhancing both patient experience and staff workflow. - Users appreciate the **easy patient communication** facilitated by InteliChart, enhancing efficiency for both staff and patients. - Users value the **efficiency** of InteliChart, enhancing communication and streamlining workflow for healthcare providers. - Users find **easy integrations** with InteliChart enhance functionality and improve patient experience significantly. ##### Cons - Users find the **limited features** of InteliChart frustrating, particularly regarding patient reminders and population filters. - Users find InteliChart **not user-friendly** , struggling with its complex layout and time-consuming setup process. - Users find the **difficult setup** of InteliChart frustrating, especially for accessing multiple accounts or features. - Users are frustrated by the **missing features** in InteliChart, impacting usability and desired functionalities. - Users report **EMR integration issues** with InteliChart, impacting access to essential patient information and requiring IT intervention. #### What Are Recent G2 Reviews of InteliChart? **["Intelichart has been an amazing product for our Clinic"](https://www.g2.com/survey_responses/intelichart-review-10237753)** **Rating:** 4.5/5.0 stars _— Adriana S._ [Read full review](https://www.g2.com/survey_responses/intelichart-review-10237753) **["Creating a positive patient portal experience, boosting engagement"](https://www.g2.com/survey_responses/intelichart-review-13056501)** **Rating:** 4.5/5.0 stars _— Stacie E._ [Read full review](https://www.g2.com/survey_responses/intelichart-review-13056501) #### What Are G2 Users Discussing About InteliChart? - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote ### [DearDoc](https://www.g2.com/products/deardoc/reviews) DearDoc provides over 2,500+ doctors, physicians, and health and wellness practitioners with a suite of cloud-based tools and services designed to help doctors get more patients, run their practices more efficiently, and improve patient experience. DearDoc offers solutions for every stage of the patient journey, including an AI Smartchat, Autodialer and Review Generator, testimonial displayer, text-to-pay software, and a telemedicine platform. DearDoc also provides creative and technical support services for enhanced patient acquisition and experience including website design, SEO services, Social Media Management, and Google Integration. **Average Rating:** 4.7/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate DearDoc? - **Workflow Management:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.5/10) - **Patient Communications:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind DearDoc? - **Seller:** [Deardoc](https://www.g2.com/sellers/deardoc) - **Year Founded:** 2019 - **HQ Location:** New York, New York - **Twitter:** @getDearDoc 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c0ee602d95a15fc9382e193762f4e9e4ac5d5e05a02150d73ef3e03822091e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetdeardoc%2F&secure%5Burl_type%5D=linkedin_company_website) 125 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 93% Small, 7% Medium #### What Do G2 Reviewers Say About DearDoc? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficient patient communication** of DearDoc, enhancing engagement and simplifying front desk tasks. - Users find DearDoc to be **easy to use** , thanks to its efficient AI chat and seamless integration. - Users value the **efficient appointment scheduling** by DearDoc, converting missed calls into real appointments seamlessly. - Users appreciate the **instant response time** of DearDoc, enhancing patient engagement and increasing appointment requests significantly. - Users appreciate the **efficient AI chat** that captures patient interest and answers questions seamlessly. ##### Cons - Users express frustration over **misleading marketing** , claiming deceptive sales tactics and false guarantees contributed to their dissatisfaction. - Users experience significant **billing issues** with DearDoc, facing unfulfilled guarantees and unresponsive support during onboarding. - Users find the **complex interface** of DearDoc overwhelming due to its multitude of customizable options. #### What Are Recent G2 Reviews of DearDoc? **["Reaching new clientele with excellent onboarding and support"](https://www.g2.com/survey_responses/deardoc-review-13156676)** **Rating:** 4.5/5.0 stars _— Verified User in Veterinary_ [Read full review](https://www.g2.com/survey_responses/deardoc-review-13156676) **["Real-Time Patient Communication That Strengthens Our Web Presence"](https://www.g2.com/survey_responses/deardoc-review-13192692)** **Rating:** 5.0/5.0 stars _— Jeannett M._ [Read full review](https://www.g2.com/survey_responses/deardoc-review-13192692) #### What Are G2 Users Discussing About DearDoc? - [What is DearDoc used for?](https://www.g2.com/discussions/what-is-deardoc-used-for) - 1 comment ### [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. **Average Rating:** 4.2/5.0 **Total Reviews:** 117 #### How Do G2 Users Rate Raintree Systems? - **Workflow Management:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.4/10 (Category avg: 8.5/10) - **Patient Communications:** 8.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Raintree Systems? - **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems) - **Company Website:** www.raintreeinc.com - **Year Founded:** 1983 - **HQ Location:** Chandler, AZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7de253d6fdca9588dd0bf734db06c554ccced869cd687636063f1bae1ba6ef7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F56783%2F&secure%5Burl_type%5D=linkedin_company_website) 304 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 46% Medium, 40% Small #### What Do G2 Reviewers Say About Raintree Systems? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **innovative features** of Raintree Systems, enhancing workflow efficiency and integrating modern technology seamlessly. - Users love the **ease of use** of Raintree Systems, enjoying streamlined workflows and comprehensive features all in one place. - Users appreciate the **efficiency** of Raintree Systems, enhancing workflows and simplifying billing processes effectively. - Users value the **responsive customer support** and seamless documentation integration offered by Raintree Systems. - Users value the **business efficiency** of Raintree Systems, praising its streamlined processes and effective support for clinic operations. ##### Cons - Users find Raintree Systems **not user-friendly** due to its outdated interface and overwhelming complexity for new users. - Users find **poor usability** challenging, with complex features that overwhelm and hinder effective use for ABA therapy. - Users face a **steep learning curve** and find usability challenging without adequate support or training from Raintree Systems. - Users often face **navigation difficulties** with Raintree Systems due to its outdated interface and overwhelming functions. - Users struggle with **difficult navigation** due to an outdated interface and lack of intuitive design in Raintree Systems. #### What Are Recent G2 Reviews of Raintree Systems? **["Raintree Makes Therapy Documentation Fast and Effortless"](https://www.g2.com/survey_responses/raintree-systems-review-13068969)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-13068969) **["Strong Features but Room for Improvement"](https://www.g2.com/survey_responses/raintree-systems-review-11353838)** **Rating:** 4.0/5.0 stars _— Courtni D._ [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838) #### What Are G2 Users Discussing About Raintree Systems? - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=2#product-list) - [3](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=3#product-list) - [4](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=4#product-list) - [5](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=5#product-list) - … - [7](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=7#product-list) - [8](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=8#product-list) - [Next › Next ›](/categories/patient-engagement/f/patient-portal-patient-communication?filters%5BEngagement+Method%5D%5B%5D=215&order=g2_score&page=2#product-list) Spotlight Categories [SAP Store Software](https://www.g2.com/categories/sap-store) [Digital Asset Management Software](https://www.g2.com/categories/digital-asset-management) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) Similar Categories - [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc) - [Other Patient Experience](/categories/other-patient-experience) - [Patient Case Management](/categories/patient-case-management) - [Patient Intake](/categories/patient-intake) - [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm) - [Patient Scheduling](/categories/patient-scheduling) - [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm) [Browse Patient Engagement Themes](/categories/patient-engagement/themes) Below are the top-rated Patient Engagement Software with Patient Portal / Patient Communication capabilities, as verified by G2’s Research team. Real users have identified Patient Portal / Patient Communication as an important function of Patient Engagement Software. Compare different products that offer this feature so you can decide which is best for your business needs. Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image")](https://www.g2.com/products/birdeye/reviews)[Birdeye](https://www.g2.com/products/birdeye/reviews)[4.7/5(4,205)](https://www.g2.com/products/birdeye/reviews) | Automated patient review solicitation with PM integration | "Reputation Management Life Saver!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_59f781932c12f2cbe314502e6312471a/weave-weave.png "Product Avatar Image")](https://www.g2.com/products/weave-weave/reviews)[Weave](https://www.g2.com/products/weave-weave/reviews)[4.6/5(433)](https://www.g2.com/products/weave-weave/reviews) | Two-way patient texting with EHR integration | "Excellent feature development; very useful and integral to our operations." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f5ec38819ec63e0300ec332389d402e5/modmed.png "Product Avatar Image")](https://www.g2.com/products/modmed/reviews)[ModMed](https://www.g2.com/products/modmed/reviews)[4.5/5(362)](https://www.g2.com/products/modmed/reviews) | Specialty EHR-integrated patient communication and recall | "Easy-to-Use, Dependable EHR That Keeps Documentation Efficient" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff1c555802e8f5583e002098100141e9/eclinicalworks.png "Product Avatar Image")](https://www.g2.com/products/eclinicalworks/reviews)[eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)[3.7/5(158)](https://www.g2.com/products/eclinicalworks/reviews) | All-in-one clinical documentation with patient portal | "Versatile EHR for Clinical Operations, Care Coordination, and Population Health" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7f3713c7282c315f18892ebe9d99d1d6/nexhealth.png "Product Avatar Image")](https://www.g2.com/products/nexhealth/reviews)[NexHealth](https://www.g2.com/products/nexhealth/reviews)[4.8/5(137)](https://www.g2.com/products/nexhealth/reviews) | EMR-integrated appointment filling and digital intake | "User-Friendly and Time-Saving Dental Practice Solution" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_10508c416f4220be5d18f7bd984b4b73/curogram.png "Product Avatar Image")](https://www.g2.com/products/curogram/reviews)[Curogram](https://www.g2.com/products/curogram/reviews)[4.8/5(100)](https://www.g2.com/products/curogram/reviews) | Two-way texting with EMR-integrated appointment workflows | "Effortless Patient Communication, Needs Better Merging" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e46c6c7696dc10128034d3e6fc5bbeb/adit.png "Product Avatar Image")](https://www.g2.com/products/adit/reviews)[Adit](https://www.g2.com/products/adit/reviews)[4.8/5(97)](https://www.g2.com/products/adit/reviews) | Two-way texting and automated appointment confirmations | "Adit is awesome!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image")](https://www.g2.com/products/phreesia/reviews)[Phreesia](https://www.g2.com/products/phreesia/reviews)[3.9/5(45)](https://www.g2.com/products/phreesia/reviews) | Pre-visit intake with EHR-integrated insurance verification | "Empowers Remote Work with Ease" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_427897322cf2c985665cd741edd2a9c3/pabau-practice-management.png "Product Avatar Image")](https://www.g2.com/products/pabau-practice-management/reviews)[Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews)[4.7/5(316)](https://www.g2.com/products/pabau-practice-management/reviews) | Automated patient journeys with digital consents | "An All-in-One Platform That Continues to Improve Our Practice" | * * * Show More