# Best Outbound Call Tracking Software - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data ## Top Outbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,269 reviews) | Sequenced outbound calling with unified CRM logging | "[Excellent CRM for sales teams](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963)" | | 2 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,622 reviews) | Parallel dialing with local presence rotation | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,668 reviews) | Salesforce-native call logging tied to pipeline | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,369 reviews) | Team-shared call recording with AI transcripts | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-synced call recording with local number masking | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,586 reviews) | CRM-integrated outbound calling with global number flexibility | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 7 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (855 reviews) | Parallel dialing with local presence rotation | "[Orum: Easy to Use, Seamless Integrations, and a Huge Productivity Boost](https://www.g2.com/survey_responses/orum-review-13123272)" | | 8 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,030 reviews) | Outbound call tracking with integrated power dialer | "[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)" | | 9 | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5.0 (4,153 reviews) | Cadence-driven outbound with Salesforce call logging | "[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-logged outbound calling with AI call summaries | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=1188166&focus%5B%5D=129760&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=125401&focus%5B%5D=3296) Highlighted products: HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), Nooks, Quo, Aircall, CloudTalk, Orum, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=nooks&focus%5B%5D=quo-quo&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=orum&focus%5B%5D=close) ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jul 2026) - **Average Rating**: 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: telecrm (+1.84%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,300+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Outbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - **Highest Performer:** [Dialaxy](https://www.g2.com/products/dialaxy/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-18T13%3A58%3A02Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%3Fpage%3D5%26source%3Dsearch&secure%5Btoken%5D=12c5dc8334cff734daef796b5c1ba193e24e1f783e887158246ae74dc02884af&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026? ### 1. [Velocify Dial-IQ](https://www.g2.com/products/velocify-dial-iq/reviews) Velocify Dial-IQ is the only click-to-call sales dialer that enables your sales team to have more conversations and ensures they focus on the right prospects at the right time. **Average Rating:** 4.2/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Velocify Dial-IQ?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Velocify Dial-IQ?** - **Seller:** [Intercontinental Exchange](https://www.g2.com/sellers/intercontinental-exchange) - **Year Founded:** 2000 - **HQ Location:** Pleasanton, CA - **Twitter:** @ICE_Markets (80,524 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11841/ (462 employees on LinkedIn®) - **Ownership:** NYSE: ELLI **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 27% Enterprise #### What Are Velocify Dial-IQ's Pros and Cons? **Pros:** - Lead Management (1 reviews) **Cons:** - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Velocify Dial-IQ? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent dialing capabilities** in Velocify Dial-IQ, enhancing their customer management experience. **Cons:** - Users often face **connection issues** with lagging and initializing calls during outbound dialing, impacting their experience. #### What Are Recent G2 Reviews of Velocify Dial-IQ? **"[Excellent Customer Management and Dialing Features](https://www.g2.com/survey_responses/velocify-dial-iq-review-12182226)"** **Rating:** 5.0/5.0 stars *— Adrian P.* [Read full review](https://www.g2.com/survey_responses/velocify-dial-iq-review-12182226) --- **"[Dial-IQ Does Okay](https://www.g2.com/survey_responses/velocify-dial-iq-review-6518690)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/velocify-dial-iq-review-6518690) --- #### What Are G2 Users Discussing About Velocify Dial-IQ? - [What is Velocify Dial-IQ used for?](https://www.g2.com/discussions/what-is-velocify-dial-iq-used-for) ### 2. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 9.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (168 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users praise Phonexa for its **exceptional customer support** , highlighting friendly and knowledgeable assistance that enhances their experience. - Users find Phonexa **easy to use** after training, simplifying campaign management and enhancing operational efficiency. - Users find Phonexa's **helpful support team** invaluable, enhancing their experience and driving business success. - Users praise the **excellent functionality** of Phonexa, appreciating its comprehensive tools and responsive customer support. - Users value the **extensive features** of Phonexa, appreciating its upgrades and user-friendly campaign customization. **Cons:** - Users note a **steep learning curve** with Phonexa due to its feature-rich nature, requiring additional guidance for ease of use. - Users experience a **steep learning curve** with Phonexa, finding initial setup and navigation challenging and overwhelming. - Users find the **complex setup** of Phonexa confusing, needing more guidance and support to navigate effectively. - Users experience a **difficult learning** process due to the platform's complexity and steep learning curve. - Users find Phonexa's interface to be **not intuitive** , requiring additional support to navigate its complex features. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 3. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 9.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable call quality** of Voiso, enhancing their international outreach and boosting campaign effectiveness. - Users find the **Flow Builder easy to use** , enabling non-technical team members to create custom interactions effortlessly. - Users commend the **Local Caller ID feature** , enhancing callback rates and making Voiso essential for international campaigns. - Users value the **AI predictive dialer** , enhancing efficiency and providing critical insights through speech analytics and call transcription. - Users appreciate the **AI predictive dialer and speech analytics** of Voiso, enhancing efficiency and call quality. **Cons:** - Users find the **dashboard customization complex** , requiring time and effort for less technical users to manage. - Users find the **inadequate reporting** tools cumbersome, especially when needing timely data and customization options. - Users find the **dashboard complexity** challenging, especially for less technical personnel managing the platform. - Users find the **lack of intuitiveness** in the mobile app challenging for agents who are often on the move. - Users noted a **learning curve** for older agents and non-technical staff, requiring time to adapt to the interface. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 4. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (86 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (61 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. **Cons:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. #### What Are Recent G2 Reviews of Ozonetel? **"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"** **Rating:** 5.0/5.0 stars *— Kishore K.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 5. [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) ConnectAndSell is a cutting-edge sales acceleration solution designed to enhance the efficiency and effectiveness of sales teams by facilitating more meaningful conversations with decision-makers in a shorter amount of time. By integrating human expertise with advanced artificial intelligence, ConnectAndSell streamlines the outbound sales process, making it easier for teams to engage with potential clients and drive revenue growth. Targeted primarily at sales organizations looking to optimize their outbound strategies, ConnectAndSell caters to a diverse audience, including startups, established enterprises, and sales professionals aiming to refine their approach to lead generation. The platform is particularly beneficial for teams launching new outbound initiatives or those seeking to improve existing processes. By leveraging ConnectAndSell's technology, users can expect to see a significant increase in the number of quality conversations, which is essential for closing deals and expanding their customer base. One of the standout features of ConnectAndSell is its unique combination of live agents and automation. This dual approach allows sales representatives to bypass common obstacles, such as gatekeepers, and connect directly with key decision-makers. The platform's AI-driven insights further enhance this process by providing data that helps identify the right buyers to target, ultimately leading to more booked meetings. The emphasis on compliance and scalability ensures that organizations can grow their sales efforts without compromising on regulatory standards or operational efficiency. In addition to its robust technological capabilities, ConnectAndSell positions itself as a partner in the development of sales teams. With over a decade of experience and millions of successful sales conversations under its belt, the company focuses on enablement and coaching, ensuring that sales representatives not only dial faster but also sell smarter. This commitment to rep development sets ConnectAndSell apart from traditional software solutions, as it emphasizes the importance of continuous improvement and skill enhancement within sales teams. Overall, ConnectAndSell offers a comprehensive solution for organizations looking to accelerate their sales processes. By combining human interaction with powerful automation and AI insights, it empowers sales teams to achieve their goals more efficiently while fostering an environment of growth and development. **Average Rating:** 4.3/5.0 **Total Reviews:** 229 **How Do G2 Users Rate ConnectAndSell?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.5/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ConnectAndSell?** - **Seller:** [ConnectAndSell](https://www.g2.com/sellers/connectandsell) - **Company Website:** https://www.connectandsell.com - **Year Founded:** 2007 - **HQ Location:** Los Gatos, California - **Twitter:** @ConnectAndSell (1,627 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/105048/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Development Representative, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 39% Small-Business #### What Are ConnectAndSell's Pros and Cons? **Pros:** - Customer Support (7 reviews) - Time-saving (6 reviews) - Ease of Use (5 reviews) - Efficiency (5 reviews) - Lead Generation (5 reviews) **Cons:** - Call Issues (4 reviews) - Delays (4 reviews) - Slow Loading (4 reviews) - System Delays (3 reviews) - Connection Issues (2 reviews) ### What Do G2 Reviewers Say About ConnectAndSell? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** provided by ConnectAndSell, noting responsiveness and helpfulness from the team. - Users value the **time-saving features** of ConnectAndSell, enhancing productivity by connecting directly with decision-makers. - Users value the **ease of use** of ConnectAndSell, along with excellent support that enhances their calling experience. - Users highlight the **efficiency** of ConnectAndSell, boosting meetings booked while reducing dialing time significantly. - Users value the **high lead generation efficiency** of ConnectAndSell, enabling more conversations and increased meeting bookings. **Cons:** - Users often face **call issues** like delays and dropped calls, complicating their cold calling experience. - Users experience occasional **delays** in connecting calls, which leads to some dropped calls during the dialing process. - Users experience **slow loading times** with ConnectAndSell, especially when handling large contact lists and multiple tabs. - Users experience **system delays** affecting call connections, leading to dropped calls and resource-intensive applications. - Users report **connection issues** with ConnectAndSell, including call drops, delays, and resource-intensive performance problems. #### What Are Recent G2 Reviews of ConnectAndSell? **"[ConnectAndSell Supercharged Our Customer Conversations](https://www.g2.com/survey_responses/connectandsell-review-12683115)"** **Rating:** 5.0/5.0 stars *— Rob C.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12683115) --- **"[Helped us launch our Outbound Sales initiatives!](https://www.g2.com/survey_responses/connectandsell-review-12664460)"** **Rating:** 5.0/5.0 stars *— Christina M.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12664460) --- #### What Are G2 Users Discussing About ConnectAndSell? - [What is ConnectAndSell used for?](https://www.g2.com/discussions/what-is-connectandsell-used-for) ### 6. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer. - Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform. - Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams. - Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences. - Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service. **Cons:** - Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts. - Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows. - Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives. - Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively. - Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 7. [800.com](https://www.g2.com/products/800-com/reviews) Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,003 **How Do G2 Users Rate 800.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 10.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind 800.com?** - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** https://www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/800-com (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small-Business, 12% Mid-Market #### What Are 800.com's Pros and Cons? **Pros:** - Ease of Use (301 reviews) - Easy Setup (232 reviews) - Customer Support (168 reviews) - Number Management (141 reviews) - Positive Experience (112 reviews) **Cons:** - Expensive (50 reviews) - Learning Curve (25 reviews) - Limited Features (25 reviews) - Number Management (25 reviews) - Call Connectivity Issues (20 reviews) ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. **Cons:** - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. #### What Are Recent G2 Reviews of 800.com? **"[Perfect for Small Businesses and Remote Teams](https://www.g2.com/survey_responses/800-com-review-13060426)"** **Rating:** 5.0/5.0 stars *— Luis H.* [Read full review](https://www.g2.com/survey_responses/800-com-review-13060426) --- **"[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)"** **Rating:** 4.0/5.0 stars *— Stephanie E.* [Read full review](https://www.g2.com/survey_responses/800-com-review-11866654) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 8. [Freshsales](https://www.g2.com/products/freshsales/reviews) Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,199 **How Do G2 Users Rate Freshsales?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshsales?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** CEO, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Freshsales's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Features (70 reviews) - Helpful (55 reviews) - Customer Support (50 reviews) - Intuitive (41 reviews) **Cons:** - Missing Features (47 reviews) - Limited Features (32 reviews) - Limitations (28 reviews) - Learning Curve (25 reviews) - Limited Customization (21 reviews) ### What Do G2 Reviewers Say About Freshsales? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Freshsales, finding it user-friendly and intuitive for managing tasks. - Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their overall experience and efficiency. - Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and deals. - Users appreciate the **responsive customer support** of Freshsales, enhancing their experience with seamless onboarding and guidance. - Users appreciate the **intuitive design** of Freshsales, finding it easy to learn and navigate across devices. **Cons:** - Users find **missing features** in Freshsales, leading to frustration with reporting, automation, and configuration inconsistencies. - Users find Freshsales to have **limited features** that hinder workflow management and overall user experience, prompting consideration of alternatives. - Users find **configuration complexities** and limited reporting capabilities in Freshsales, impacting their overall CRM experience. - Users find the **learning curve steep** , particularly with reporting and automated workflows in Freshsales. - Users find the **limited customization** options frustrating, particularly with reporting and adding custom fields. #### What Are Recent G2 Reviews of Freshsales? **"[Clean, Easy-to-Use CRM That Streamlines the Entire Sales Pipeline](https://www.g2.com/survey_responses/freshsales-review-12996129)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12996129) --- **"[A Practical CRM for Managing Leads and Customer Interactions](https://www.g2.com/survey_responses/freshsales-review-12946886)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12946886) --- #### What Are G2 Users Discussing About Freshsales? - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) - 2 comments - [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) - 1 comment - [What are the major types of CRM?](https://www.g2.com/discussions/what-are-the-major-types-of-crm) - 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) - 1 comment ### 9. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,723 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (122 reviews) - Features (109 reviews) - Call Tracking (99 reviews) - Helpful (82 reviews) - Attribution Accuracy (69 reviews) **Cons:** - Missing Features (33 reviews) - Integration Issues (30 reviews) - Learning Curve (26 reviews) - Call Issues (25 reviews) - Number Issues (25 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. - Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. - Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. - Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. - Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. **Cons:** - Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. - Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. - Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. - Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. - Users often face **number issues** , including spam calls and concerns about billing based on call minutes. #### What Are Recent G2 Reviews of CallRail? **"[Efficient and easy to detect where the missed calls come from](https://www.g2.com/survey_responses/callrail-review-10167092)"** **Rating:** 4.5/5.0 stars *— Nathalie I.* [Read full review](https://www.g2.com/survey_responses/callrail-review-10167092) --- **"[CallRail Makes Media Tracking and AI Automation Easy](https://www.g2.com/survey_responses/callrail-review-13124220)"** **Rating:** 4.0/5.0 stars *— Michael S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-13124220) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 10. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (55 reviews) - Customer Support (53 reviews) - Time-saving (38 reviews) - Automation (34 reviews) **Cons:** - Call Issues (21 reviews) - Number Issues (11 reviews) - Contact Management (10 reviews) - Missing Features (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users find Kixie PowerCall & SMS to be **incredibly easy to use** , enhancing productivity with seamless CRM integration. - Users find the **helpfulness of Kixie’s support team** invaluable for quick resolutions and improved productivity. - Users appreciate the **excellent customer support** from Kixie, particularly highlighting quick and helpful responses from their team. - Users find Kixie PowerCall & SMS a **time-saving tool** , streamlining outbound sales with efficient dialing and integration. - Users praise the **automation capabilities** of Kixie PowerCall & SMS, streamlining communication and enhancing efficiency significantly. **Cons:** - Users feel the **call issues** hinder their ability to manage communications effectively during power dialing sessions. - Users highlight **number issues** with Kixie, such as lack of call history and spam notifications affecting usability. - Users find **contact management lacks intuitive navigation** and suffers from syncing delays and limited visibility of call history. - Users find the **missing ringless voicemail drop** and limited reporting features to detract from Kixie PowerCall & SMS experience. - Users report **connection issues** with Kixie PowerCall & SMS, affecting integration and reliability during usage. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 11. [lemlist](https://www.g2.com/products/lemlist/reviews) lemlist is the AI outbound platform that lets sales teams reach prospects on email, LinkedIn, calls, WhatsApp, and SMS from one place, so more of their outreach turns into booked meetings and closed deals. With lemlist, you can: - Find leads that match your ICP in a 650M+ database and enrich them with verified emails and phone numbers, no extra tools needed - Spot when prospects are ready to buy with intent signal agents that track buying signals and add leads to campaigns at the right moment - Turn scattered lead data into usable context with data enrichment agents that pull insights from LinkedIn, websites, and your CRM - Build full campaigns by chatting with lemAgent, the built-in AI agent that creates your lead list, sequence, and messages - Run automated multichannel sequences and manage every reply from one unified inbox - Keep emails out of spam with built-in deliverability tools, including lemwarm - Work from your CRM with Salesforce, HubSpot, and Pipedrive integrations, or run lemlist straight from Claude via MCP Most tools cover one part of outbound. lemlist covers the whole workflow, from finding a prospect to booking the meeting, and keeps a human in control at every step. SDRs, sales leaders, ops teams, and founders use lemlist to cut manual work and spend more of their time selling. Learn more and start your free 14-day trial at www.lemlist.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,782 **How Do G2 Users Rate lemlist?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind lemlist?** - **Seller:** [lemlist](https://www.g2.com/sellers/lemlist) - **Company Website:** https://lemlist.com/ - **Year Founded:** 2018 - **HQ Location:** Paris, Île-de-France, France - **Twitter:** @lemlist (2,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18342604/ (254 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 8% Mid-Market #### What Are lemlist's Pros and Cons? **Pros:** - Ease of Use (585 reviews) - Features (369 reviews) - Helpful (292 reviews) - Automation (262 reviews) - LinkedIn Integration (250 reviews) **Cons:** - Missing Features (208 reviews) - Expensive (140 reviews) - Learning Curve (125 reviews) - Campaign Management (83 reviews) - Email Management (77 reviews) ### What Do G2 Reviewers Say About lemlist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of lemlist, thanks to its intuitive interface and supportive customer service. - Users appreciate the **user-friendly integration** of lemlist, enhancing efficiency in campaign management and workflow. - Users find Lemlist to be **incredibly helpful** for personalizing outreach at scale while maintaining a human touch. - Users value the **automation features** of lemlist, enhancing engagement while saving time and streamlining workflows. - Users love the **LinkedIn integration** of Lemlist, enhancing outreach with personalized automation for authentic engagement. **Cons:** - Users find the **missing features** in lemlist limiting, hindering adjustments and usability during campaigns. - Users find lemlist **too expensive** , especially with additional credit costs that can escalate during campaigns. - Users find the **learning curve for setup and integrations challenging** , especially when managing multiple inboxes and advanced features. - Users find the **interface complex** for managing multiple campaigns, especially when scaling and adjusting post-launch. - Users find the **email management process costly and cumbersome** , citing a steep learning curve and bugs in functionality. #### What Are Recent G2 Reviews of lemlist? **"[Ease of use, fun and effiency... I love it](https://www.g2.com/survey_responses/lemlist-review-11977691)"** **Rating:** 5.0/5.0 stars *— Julien S.* [Read full review](https://www.g2.com/survey_responses/lemlist-review-11977691) --- **"[Loyal User, Will Continue to be loyal!](https://www.g2.com/survey_responses/lemlist-review-11730822)"** **Rating:** 5.0/5.0 stars *— Omar S.* [Read full review](https://www.g2.com/survey_responses/lemlist-review-11730822) --- #### What Are G2 Users Discussing About lemlist? - [What is lemlist used for?](https://www.g2.com/discussions/what-is-lemlist-used-for) - 2 comments ### 12. [CallTools](https://www.g2.com/products/calltools/reviews) CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 75 **How Do G2 Users Rate CallTools?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 10.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CallTools?** - **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools) - **Company Website:** https://calltools.com - **Year Founded:** 2015 - **HQ Location:** Irvine, CA - **Twitter:** @CallTools (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6383082/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Real Estate, Financial Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are CallTools's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (9 reviews) - Helpful (8 reviews) - Features (4 reviews) - Intuitive (4 reviews) **Cons:** - Expensive (3 reviews) - Learning Curve (3 reviews) - High Cost (2 reviews) - Complex Processes (1 reviews) - Dialer Limitations (1 reviews) ### What Do G2 Reviewers Say About CallTools? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding. - Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training. - Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity. - Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks. - Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity. **Cons:** - Users note that while CallTools is effective, the service is **expensive** , making it a significant investment. - Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals. - Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance. - Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals. - Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency. #### What Are Recent G2 Reviews of CallTools? **"[CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations](https://www.g2.com/survey_responses/calltools-review-12443012)"** **Rating:** 5.0/5.0 stars *— Florence d.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12443012) --- **"[Phenomenal Support—Issues Resolved in Minutes](https://www.g2.com/survey_responses/calltools-review-12511203)"** **Rating:** 4.0/5.0 stars *— Brady M.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12511203) --- #### What Are G2 Users Discussing About CallTools? - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) ### 13. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 569 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (28 reviews) - Helpful (28 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (10 reviews) - Missing Features (8 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed. - Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly. - Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly. - Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team. - Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations. **Cons:** - Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings. - Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options. - Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience. - Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality. - Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 14. [FreJun](https://www.g2.com/products/frejun/reviews) FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes. **Average Rating:** 4.8/5.0 **Total Reviews:** 70 **How Do G2 Users Rate FreJun?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 9.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FreJun?** - **Seller:** [FreJun](https://www.g2.com/sellers/frejun) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **LinkedIn® Page:** https://www.linkedin.com/company/frejun/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of FreJun? **"[FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated](https://www.g2.com/survey_responses/frejun-review-13096048)"** **Rating:** 5.0/5.0 stars *— Girija P.* [Read full review](https://www.g2.com/survey_responses/frejun-review-13096048) --- **"[Easy CRM Integration, Powerful Dialing Features, and Wonderful Support](https://www.g2.com/survey_responses/frejun-review-12780177)"** **Rating:** 5.0/5.0 stars *— Ayushi S.* [Read full review](https://www.g2.com/survey_responses/frejun-review-12780177) --- ### 15. [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 336 **How Do G2 Users Rate MightyCall?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind MightyCall?** - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** https://www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall (1,499 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mightycall/about (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small-Business, 7% Mid-Market #### What Are MightyCall's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Customer Support (43 reviews) - Helpful (35 reviews) - Reliability (29 reviews) - Customer Service (27 reviews) **Cons:** - Number Issues (14 reviews) - Call Issues (13 reviews) - Complexity (13 reviews) - Connection Issues (13 reviews) - Missed Calls (10 reviews) ### What Do G2 Reviewers Say About MightyCall? *AI-generated summary from verified user reviews* **Pros:** - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. **Cons:** - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **"[Seamless Setup and Cost-Effective Solution](https://www.g2.com/survey_responses/mightycall-review-13078323)"** **Rating:** 5.0/5.0 stars *— Lora A.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) --- **"[Empowers Small Teams with Powerful Call Management](https://www.g2.com/survey_responses/mightycall-review-12833548)"** **Rating:** 4.0/5.0 stars *— Sandy B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) --- #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### 16. [Salesmate](https://www.g2.com/products/salesmate/reviews) Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 114 **How Do G2 Users Rate Salesmate?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesmate?** - **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate) - **Company Website:** https://www.salesmate.io - **Year Founded:** 2016 - **HQ Location:** Charlotte, NC - **Twitter:** @SalesmateIO (2,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmate/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 73% Small-Business, 14% Mid-Market #### What Are Salesmate's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Customer Support (15 reviews) - Features (14 reviews) - Helpful (12 reviews) - Automation (9 reviews) **Cons:** - Integration Issues (4 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) - Learning Curve (3 reviews) - Not Intuitive (3 reviews) ### What Do G2 Reviewers Say About Salesmate? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Salesmate, finding it intuitive and convenient for managing their sales functions. - Users commend Salesmate's **excellent customer support** , appreciating quick responses and a clean interface for enhanced experience. - Users love the **super clean interface** and **amazing customer care** that enhance their Salesmate experience. - Users appreciate the **amazing support** from Salesmate, which greatly enhances their user experience and confidence. - Users appreciate the **efficient automation features** of Salesmate, significantly saving time and enhancing productivity during the sales process. **Cons:** - Users encounter **integration issues** with Salesmate, affecting workflow automation and third-party compatibility experiences. - Users find the **limited features** of Salesmate challenging, particularly regarding advanced configurations and third-party integrations. - Users find **missing features** in Salesmate, particularly in customer support, email management, and mobile functionality. - Users face a **learning curve** for advanced configurations, requiring significant involvement from technical support initially. - Users find Salesmate to be **not intuitive** , requiring technical help for advanced configurations and setup adjustments. #### What Are Recent G2 Reviews of Salesmate? **"[Dream Team](https://www.g2.com/survey_responses/salesmate-review-12820899)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899) --- **"[The first CRM that actually keeps up with my deal flow](https://www.g2.com/survey_responses/salesmate-review-12970513)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513) --- #### What Are G2 Users Discussing About Salesmate? - [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free) - [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment - [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment - [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work) ### 17. [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews) Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster. **Average Rating:** 4.5/5.0 **Total Reviews:** 62 **How Do G2 Users Rate Ring.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Ring.io?** - **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io) - **Year Founded:** 2009 - **HQ Location:** Herndon, VA - **Twitter:** @ringIO (907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/943286/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Ring.io's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (9 reviews) - Easy Integrations (8 reviews) - CRM Integration (7 reviews) - Integrations (7 reviews) **Cons:** - Call Issues (7 reviews) - Missing Features (6 reviews) - Software Bugs (5 reviews) - Chat Functionality Issues (4 reviews) - App Functionality (3 reviews) ### What Do G2 Reviewers Say About Ring.io? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Ring.io, making high volume calling and note-taking efficient and seamless. - Users find the **helpful admin tools** of Ring.io invaluable for efficient management and improved sales performance. - Users praise **easy integrations** with CRM, enhancing usability and streamlining caller management from any device. - Users value the **seamless CRM integration** of Ring.io, enhancing monitoring and follow-up capabilities effortlessly. - Users value the **seamless CRM integration** of Ring.io, enhancing their workflow and caller management efficiency. **Cons:** - Users experience occasional **call issues** with glitches in the web phone app and live monitor, though fixes are prompt. - Users are disappointed by the **missing features** like text messaging and call transcription options in Ring.io. - Users experience occasional **software bugs** in Ring.io, particularly with the web app and power dialer features. - Users experience **glitches in chat functionality** and issues with sending/receiving photos and messages on Ring.io. - Users experience **glitches and limited messaging options** on the Ring.io app, impacting their overall functionality. #### What Are Recent G2 Reviews of Ring.io? **"[i love Ring.Io for all my sales calls](https://www.g2.com/survey_responses/ring-io-review-11299789)"** **Rating:** 5.0/5.0 stars *— Dylan N.* [Read full review](https://www.g2.com/survey_responses/ring-io-review-11299789) --- **"[Ring.io Experience](https://www.g2.com/survey_responses/ring-io-review-11608123)"** **Rating:** 5.0/5.0 stars *— kyle s.* [Read full review](https://www.g2.com/survey_responses/ring-io-review-11608123) --- #### What Are G2 Users Discussing About Ring.io? - [What is Ring.io used for?](https://www.g2.com/discussions/what-is-ring-io-used-for) - 2 comments ### 18. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,503 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Ease of Use (722 reviews) - Forecasting (486 reviews) - Features (365 reviews) - Salesforce Integration (326 reviews) - Helpful (287 reviews) **Cons:** - Limitations (186 reviews) - Limited Customization (150 reviews) - Learning Curve (147 reviews) - Missing Features (147 reviews) - Salesforce Integration (131 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Clari for forecasting, appreciating its intuitive interface and seamless updates. - Users appreciate the **ease of use** in Clari's Forecasting, allowing quick updates and excellent tracking against quotas. - Users appreciate Clari for its **real-time updates and seamless Salesforce integration** , enhancing workflow efficiency and visibility in sales opportunities. - Users find the **Salesforce integration** invaluable for streamlined data management and enhanced forecasting capabilities within Clari. - Users find Clari **incredibly helpful** for easy forecasting and effective revenue management, simplifying admin tasks significantly. **Cons:** - Users experience **customization limitations** with Clari, making it difficult to meet unique business needs effectively. - Users find **limited customization** in Clari, hindering tailored solutions for unique business needs and team insights. - Users experience a **steep learning curve** with Clari due to initial configuration and a confusing UI layout. - Users find **missing features** in Clari, with limitations in filtering, customization, and mobile app functionality affecting their experience. - Users experience **inconsistent Salesforce data reflection** in Clari, leading to confusion and potential errors in reporting. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 19. [Koncert](https://www.g2.com/products/koncert/reviews) Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 407 **How Do G2 Users Rate Koncert?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Koncert?** - **Seller:** [Koncert](https://www.g2.com/sellers/koncert) - **Company Website:** https://www.koncert.com/ - **Year Founded:** 2004 - **HQ Location:** Windham, NH - **Twitter:** @koncert (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 36% Small-Business #### What Are Koncert's Pros and Cons? **Pros:** - Time-saving (56 reviews) - Efficiency (46 reviews) - Lead Generation (39 reviews) - Ease of Use (32 reviews) - Automation (31 reviews) **Cons:** - Call Issues (35 reviews) - Dialer Issues (28 reviews) - Slow Loading (12 reviews) - Software Bugs (12 reviews) - Delays (11 reviews) ### What Do G2 Reviewers Say About Koncert? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving capabilities** of Koncert, allowing efficient cold calling and quick data management. - Users value the **efficiency** of Koncert, allowing for quicker dialing and increased productivity in booking meetings. - Users love the **efficient lead generation** capabilities of Koncert, boosting their dialing speed and meeting bookings. - Users appreciate the **ease of use** of Koncert, highlighting its user-friendly design and effective results. - Users appreciate the **automation features** of Koncert, enabling efficient prospecting without manual dialing hassle. **Cons:** - Users report frequent **call issues** , including audio glitches and difficulties with dialing multiple lines effectively. - Users report frequent **dialer issues** , including glitches and difficulties with audio and tracking multiple calls. - Users experience **slow loading** issues with Koncert during high volume dialing, affecting call flow and synchronization. - Users experience occasional **software bugs** with Koncert, including crashes and issues with list uploads from Salesforce. - Users experience a **delay in communication** when calls are picked up, causing frustration during conversations. #### What Are Recent G2 Reviews of Koncert? **"[Highly Efficient Calling Solution with Excellent Support](https://www.g2.com/survey_responses/koncert-review-13089473)"** **Rating:** 5.0/5.0 stars *— Lam T.* [Read full review](https://www.g2.com/survey_responses/koncert-review-13089473) --- **"[AI-Powered Parallel Dialing That Connects to Humans Faster—Great Value](https://www.g2.com/survey_responses/koncert-review-13090842)"** **Rating:** 5.0/5.0 stars *— Cindy Z.* [Read full review](https://www.g2.com/survey_responses/koncert-review-13090842) --- #### What Are G2 Users Discussing About Koncert? - [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for) ### 20. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 302 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (7 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , appreciating the friendly and efficient service they received throughout integration. - Users highlight the **ease of use** of NUACOM, appreciating its intuitive design and excellent support throughout onboarding. - Users find NUACOM's support to be **very helpful** , enhancing call management and overall efficiency in their operations. - Users praise the **easy setup** of NUACOM, highlighting seamless onboarding and quick integration with no issues. - Users commend NUACOM's **efficient and friendly customer service** , appreciating their helpfulness and knowledgeable support. **Cons:** - Users report **occasional call issues** and lag, though support assists in resolving these problems effectively. - Users find **call limitations** with NUACOM frustrating, particularly concerning Keap CRM integration and missed calls. - Users find NUACOM to be **high cost** , especially when needing multiple extensions and additional features like texting. - Users express a desire for a **wider selection of features** in NUACOM, limiting their overall experience and convenience. - Users face **connection issues** with NUACOM, often experiencing dropped calls and difficulties connecting to networks. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 21. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.4/10 (Category avg: 8.8/10) - **Information Locater:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (48 reviews) - Helpful (43 reviews) - Call Tracking (31 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (12 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users. - Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient. - Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction. - Users appreciate the **easy access to data** for tracking marketing success and improved call routing features. - Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations. **Cons:** - Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time. - Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM. - Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task. - Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively. - Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 22. [SalesExec](https://www.g2.com/products/salesexec/reviews) SalesExec is a web-based sales engagement and lead management solution that helps salespeople contact and close more leads in less time. Salespeople surpass their quota by getting 40−60% more of their prospects on the phone and into a conversation. SalesExec works with SMB and enterprise clients across multiple B2C verticals and has deep experience implementing sales best practices to improve ROI from your lead follow-up process. Clients typically achieve positive ROI in 30 to 60 days by being the first to reach every prospect; with automated lead prioritization and multi-touch marketing outreach, converting more of your leads has never been easier. Main Features • Intelligent dialing and lead prioritization • Sales scripts & guided selling • Inbound call tracking and IVR • Lead capture and lead source integration • Automated text and email nurture • Real-time scoreboards, call dashboards, performance dashboards Benefits • Dedicated customer success and implementation specialist assigned to your account • Improve speed to contact, reach prospects in seconds • Omnichannel marketing outreach including text, email, and dialing • Configure the solution for multiple sales channels • Enterprise capable with development resources for best-of-breed integrations **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate SalesExec?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind SalesExec?** - **Seller:** [ClickPoint Software](https://www.g2.com/sellers/clickpoint-software) - **Year Founded:** 2005 - **HQ Location:** Scottsdale, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/1170999/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of SalesExec? **"[Excellent Software for Lead Delivery with Lead Exec](https://www.g2.com/survey_responses/salesexec-review-5162841)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/salesexec-review-5162841) --- **"[Excellent company for immediate web-lead generation and forwarding](https://www.g2.com/survey_responses/salesexec-review-4658339)"** **Rating:** 5.0/5.0 stars *— Bob S.* [Read full review](https://www.g2.com/survey_responses/salesexec-review-4658339) --- #### What Are G2 Users Discussing About SalesExec? - [What is ClickPoint Software used for?](https://www.g2.com/discussions/what-is-clickpoint-software-used-for) ### 23. [Natterbox](https://www.g2.com/products/natterbox/reviews) Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. **Average Rating:** 4.4/5.0 **Total Reviews:** 129 **How Do G2 Users Rate Natterbox?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Natterbox?** - **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited) - **Company Website:** https://www.natterbox.com/ - **Year Founded:** 2010 - **HQ Location:** London, England - **Twitter:** @Natterbox (1,508 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are Natterbox's Pros and Cons? **Pros:** - Helpful (6 reviews) - Customer Support (5 reviews) - Features (5 reviews) - CRM Integration (4 reviews) - Ease of Use (4 reviews) **Cons:** - Call Limitations (3 reviews) - AI Limitations (2 reviews) - Call Issues (2 reviews) - Chat Functionality Issues (2 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Natterbox? *AI-generated summary from verified user reviews* **Pros:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. **Cons:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. #### What Are Recent G2 Reviews of Natterbox? **"[Seamless CRM Integration, Stellar Support, and Rock Solid Call Quality](https://www.g2.com/survey_responses/natterbox-review-13110224)"** **Rating:** 5.0/5.0 stars *— India M.* [Read full review](https://www.g2.com/survey_responses/natterbox-review-13110224) --- **"[Native Salesforce Integration with best in class calling capabilities](https://www.g2.com/survey_responses/natterbox-review-12191413)"** **Rating:** 5.0/5.0 stars *— Aneel Y.* [Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413) --- #### What Are G2 Users Discussing About Natterbox? - [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm) - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce) - [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost) - [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do) ### 24. [FrontSpin](https://www.g2.com/products/frontspin/reviews) FrontSpin is a cloud-based sales communication platform designed to enhance the efficiency and effectiveness of inside sales teams. By integrating advanced tools such as power dialing, email automation, and sales cadence management, FrontSpin enables sales professionals to engage with more prospects in less time, thereby accelerating the sales process and increasing deal closures. Its seamless integration with CRM systems ensures real-time data synchronization, providing a unified interface for managing communications and tracking engagement. Key Features and Functionality: - Power Dialer: Automates dialing processes, allowing sales representatives to contact up to three times more prospects with features like prioritized call lists and pre-recorded voicemails. - Parallel Dialer: Utilizes AI to efficiently process large contact lists, filtering out invalid numbers and classifying leads for targeted outreach. - Cadence Playbooks: Offers customizable playbooks that integrate calls, emails, and social touches, streamlining sales workflows. - Sales Email: Enhances engagement through personalized email templates and real-time notifications for opens and clicks. - Social Touches & SMS: Incorporates social media interactions and SMS into sales strategies, providing a multi-channel approach to prospect engagement. - CRM Integration: Seamlessly syncs with CRM systems like Salesforce, ensuring real-time logging and synchronization of sales activities. Primary Value and Solutions Provided: FrontSpin addresses common challenges faced by inside sales teams, such as low connect rates and inefficient workflows. By automating repetitive tasks like dialing and voicemail, and by providing tools for personalized and multi-channel communication, FrontSpin significantly increases the number of live conversations sales representatives can have. This leads to higher engagement rates, more efficient sales processes, and ultimately, increased revenue. Additionally, its real-time analytics and reporting capabilities offer valuable insights into sales performance, enabling teams to make data-driven decisions and continuously optimize their strategies. **Average Rating:** 4.3/5.0 **Total Reviews:** 65 **How Do G2 Users Rate FrontSpin?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind FrontSpin?** - **Seller:** [FrontSpin](https://www.g2.com/sellers/frontspin) - **Year Founded:** 2015 - **HQ Location:** San Mateo, CA - **Twitter:** @FrontSpinHQ (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3866120 (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Mid-Market, 28% Small-Business #### What Are FrontSpin's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Integrations (3 reviews) - Automation (2 reviews) - Easy Setup (2 reviews) - Reporting (2 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Limited Integrations (1 reviews) - Limited Reporting (1 reviews) - Poor Lead Generation (1 reviews) ### What Do G2 Reviewers Say About FrontSpin? *AI-generated summary from verified user reviews* **Pros:** - Users find FrontSpin's interface **easy to use** , enabling quick integration and efficient operation for daily tasks. - Users value the **seamless integrations** of FrontSpin, enhancing their CRM experiences and improving call tracking efficiency. - Users praise the **automation capabilities** of FrontSpin, enhancing reporting and streamlining outbound operations effectively. - Users value the **easy setup** of FrontSpin, enabling quick onboarding and usage by new reps. - Users commend FrontSpin for its **robust reporting capabilities** , enhancing call activity and providing detailed insights effortlessly. **Cons:** - Users face **integration issues** as they must manually add leads from Salesforce to FrontSpin for accurate KPI tracking. - Users note the **limited customization** options in reporting, though improvements are actively being addressed by FrontSpin. - Users desire **more integration options** with FrontSpin to enhance its overall functionality and flexibility. - Users find **limited reporting customization** with FrontSpin, needing more self-service options to enhance their workflow efficiency. - Users find **poor lead generation** in FrontSpin necessitates manual lead entry, complicating KPI tracking. #### What Are Recent G2 Reviews of FrontSpin? **"[Developer friendly outbound platform with strong support](https://www.g2.com/survey_responses/frontspin-review-12247121)"** **Rating:** 5.0/5.0 stars *— Javier G.* [Read full review](https://www.g2.com/survey_responses/frontspin-review-12247121) --- **"[Dependable Dialer with a Few Setup Hiccups](https://www.g2.com/survey_responses/frontspin-review-12535301)"** **Rating:** 5.0/5.0 stars *— alvaro l.* [Read full review](https://www.g2.com/survey_responses/frontspin-review-12535301) --- #### What Are G2 Users Discussing About FrontSpin? - [What is FrontSpin used for?](https://www.g2.com/discussions/what-is-frontspin-used-for) ### 25. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 218 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 27% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (49 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly. - Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly. - Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency. - Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times. - Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust. **Cons:** - Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first. - Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain. - Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights. - Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options. - Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features. #### What Are Recent G2 Reviews of SalesCaptain? **"[Turning Follow Ups into Closed Deals](https://www.g2.com/survey_responses/salescaptain-review-13122266)"** **Rating:** 4.5/5.0 stars *— Alana W.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13122266) --- **"[Less manual work, more consistent follow-ups](https://www.g2.com/survey_responses/salescaptain-review-13117683)"** **Rating:** 4.5/5.0 stars *— Roy S.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13117683) --- ## What Is Outbound Call Tracking Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Outbound Call Tracking Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not. --- ## What Are the Most Common Questions About Outbound Call Tracking Software? *AI-generated · Last updated: April 27, 2026* ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.