# Best Outbound Call Tracking Software - Page 3 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data ## Top Outbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,269 reviews) | Sequenced outbound calling with unified CRM logging | "[Excellent CRM for sales teams](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963)" | | 2 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,622 reviews) | Parallel dialing with local presence rotation | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,668 reviews) | Salesforce-native call logging tied to pipeline | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,369 reviews) | Team-shared call recording with AI transcripts | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-synced call recording with local number masking | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,586 reviews) | CRM-integrated outbound calling with global number flexibility | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 7 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (855 reviews) | Parallel dialing with local presence rotation | "[Orum: Easy to Use, Seamless Integrations, and a Huge Productivity Boost](https://www.g2.com/survey_responses/orum-review-13123272)" | | 8 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,030 reviews) | Outbound call tracking with integrated power dialer | "[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)" | | 9 | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5.0 (4,153 reviews) | Cadence-driven outbound with Salesforce call logging | "[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (467 reviews) | CRM-logged outbound calling with AI call summaries | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=1188166&focus%5B%5D=129760&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=125401&focus%5B%5D=3296) Highlighted products: HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), Nooks, Quo, Aircall, CloudTalk, Orum, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=nooks&focus%5B%5D=quo-quo&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=orum&focus%5B%5D=close) ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jul 2026) - **Average Rating**: 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Hosted PBX Business Phone System (+1.78%) - Among all products in this category, Hosted PBX Business Phone System recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,300+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Outbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - **Highest Performer:** [Dialaxy](https://www.g2.com/products/dialaxy/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-17T22%3A27%3A26Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%3Fpage%3D3%26source%3Dsearch&secure%5Btoken%5D=41388f8d0cf2f4f607fa299eace95807f17a8cc450db1d364529943571912616&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026? ### 1. [InsideSales](https://www.g2.com/products/insidesales/reviews) Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. **Average Rating:** 4.5/5.0 **Total Reviews:** 613 **How Do G2 Users Rate InsideSales?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind InsideSales?** - **Seller:** [InsideSales](https://www.g2.com/sellers/insidesales) - **Year Founded:** 2012 - **HQ Location:** Austin, TX - **Twitter:** @InsideSales_PB (19,854 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/insidesales-playbooks/ (25 employees on LinkedIn®) - **Phone:** (866) 549-0301 **Who Uses This Product?** - **Who Uses This:** Business Development Representative, Sales Development Representative - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Enterprise, 36% Mid-Market #### What Are Recent G2 Reviews of InsideSales? **"[Playbooks is the Winners Tool](https://www.g2.com/survey_responses/insidesales-review-4250902)"** **Rating:** 4.5/5.0 stars *— Wendell B.* [Read full review](https://www.g2.com/survey_responses/insidesales-review-4250902) --- **"[this tool made my life so much easier](https://www.g2.com/survey_responses/insidesales-review-4125642)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/insidesales-review-4125642) --- #### What Are G2 Users Discussing About InsideSales? - [What is InsideSales used for?](https://www.g2.com/discussions/what-is-insidesales-used-for) ### 2. [MonsterConnect](https://www.g2.com/products/monsterconnect/reviews) Monsterconnect is a sales acceleration platform that helps sales teams generate more leads through live conversations and multi-touch email cadences. **Average Rating:** 4.7/5.0 **Total Reviews:** 46 **How Do G2 Users Rate MonsterConnect?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MonsterConnect?** - **Seller:** [MonsterConnect](https://www.g2.com/sellers/monsterconnect) - **Year Founded:** 2011 - **HQ Location:** Indianapolis, IN - **Twitter:** @MonsterConnect (78 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1430483/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Hospital & Health Care - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are Recent G2 Reviews of MonsterConnect? **"[Cool product, excited for new features to roll out!](https://www.g2.com/survey_responses/monsterconnect-review-6625517)"** **Rating:** 4.0/5.0 stars *— Hayden H.* [Read full review](https://www.g2.com/survey_responses/monsterconnect-review-6625517) --- **"[Monster is the best job platform](https://www.g2.com/survey_responses/monsterconnect-review-8185876)"** **Rating:** 5.0/5.0 stars *— Ravi S.* [Read full review](https://www.g2.com/survey_responses/monsterconnect-review-8185876) --- #### What Are G2 Users Discussing About MonsterConnect? - [What is MonsterConnect used for?](https://www.g2.com/discussions/what-is-monsterconnect-used-for) - 1 comment, 1 upvote ### 3. [FlashIntel](https://www.g2.com/products/flashintel/reviews) FlashRev OS is a cutting-edge Agentic AI platform that enhances sales and customer experience (CX) by leveraging autonomous AI agents, omnichannel engagement, and hyper-personalized interactions. Our AI-powered solutions help businesses unlock 30% more conversions and achieve 25% higher customer retention while significantly reducing operational costs. Core Capabilities & Features - Unified GTM stack: FlashRev integrates multiple sales and outreach tools in one interface — from data enrichment, lead generation, outreach sequencing, to calling and engagement. - AI-driven prospecting & lead generation: It can generate high-quality lead lists using large B2B databases and data enrichment, help segment and prioritize leads, and perform real-time company research and analysis. - Omnichannel outreach: Supports outreach via multiple channels — email, phone (call), SMS / messaging / social — allowing companies to reach prospects in the way that works best. - Automated & high-volume calling: Through an “AI Parallel Dialer,” FlashRev can dial many contacts simultaneously (e.g. up to 10 at once), dramatically increasing outreach volume and improving connection rates. - Automated follow-up & messaging sequences: Once leads are identified, FlashRev can run outreach sequences — sending personalized emails or messages automatically, following up, and managing schedule/appointments. - CRM and CRM-stack integration: FlashRev integrates with existing CRM tools, enabling seamless workflow from lead generation to deal tracking. **Average Rating:** 4.6/5.0 **Total Reviews:** 664 **How Do G2 Users Rate FlashIntel?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind FlashIntel?** - **Seller:** [FlashIntel](https://www.g2.com/sellers/flashintel) - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/myflashcloud/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sr. BDR - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Mid-Market, 37% Small-Business #### What Are FlashIntel's Pros and Cons? **Pros:** - Ease of Use (143 reviews) - Features (140 reviews) - Lead Generation (93 reviews) - Automation (79 reviews) - Effective (68 reviews) **Cons:** - Outdated Data (40 reviews) - Outdated Information (30 reviews) - Inaccurate Data (26 reviews) - Data Inaccuracy (22 reviews) - Data Accuracy (21 reviews) ### What Do G2 Reviewers Say About FlashIntel? *AI-generated summary from verified user reviews* **Pros:** - Users find FlashIntel to be **easy to use** , enhancing team management and streamlining sales processes effectively. - Users praise FlashIntel for its **AI-driven simplicity** , enhancing team management and providing valuable market insights effortlessly. - Users rave about the **efficient lead generation** of FlashIntel, praising its powerful features and data insights. - Users value the **automation features** of FlashIntel, enhancing efficiency in lead generation and team management. - Users value the **effective AI-driven sales intelligence** of FlashIntel, enhancing team monitoring and insightful decision-making. **Cons:** - Users encounter **outdated data** issues that affect accuracy, though it's a common challenge with lead generation tools. - Users experience **outdated information** with FlashIntel, leading to lost time and unreliable sales intelligence. - Users experience **inaccurate data** occasionally, requiring extra effort to filter for the European market's specific needs. - Users report **data inaccuracy** issues with FlashIntel, noting outdated information can hinder effective communication efforts. - Users often face **data accuracy issues** with FlashIntel, as information can be outdated or inaccurate at times. #### What Are Recent G2 Reviews of FlashIntel? **"[Remarkable Sales Intelligence App, but Calls for Data Refinement](https://www.g2.com/survey_responses/flashintel-review-11679329)"** **Rating:** 4.5/5.0 stars *— Sunnysher H.* [Read full review](https://www.g2.com/survey_responses/flashintel-review-11679329) --- **"[Revolutionary Auto Dialer That 3x Boosts My Outbound Operations](https://www.g2.com/survey_responses/flashintel-review-11220704)"** **Rating:** 5.0/5.0 stars *— Anna k.* [Read full review](https://www.g2.com/survey_responses/flashintel-review-11220704) --- ### 4. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. **Cons:** - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 5. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 679 **How Do G2 Users Rate Dialpad Support?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section incredibly helpful** , enabling quick answers and enhancing the support experience. - Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient. - Users enjoy the **responsive customer support** of Dialpad, appreciating quick resolutions and effective communication for their issues. - Users value the **transcription and CRM integration** features of Dialpad Support, enhancing efficiency in client communications. - Users appreciate the **quick response times** of Dialpad Support, effectively addressing issues with prompt assistance. **Cons:** - Users find the **poor customer support** of Dialpad Support time-consuming and often unhelpful in resolving issues. - Users experience **call connection delays** and find reporting and app functionality lacking, impacting their overall experience. - Users are frustrated with the **delayed support** , making urgent assistance difficult to obtain when needed most. - Users experience **dialer issues** including delays, call queue inaccuracies, and challenges with reporting and app utilization. - Users experience frustratingly **long wait times** for responses, especially during peak hours, hindering quick resolutions. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 6. [Salesfinity](https://www.g2.com/products/salesfinity/reviews) Salesfinity – The AI Dialer Built for Modern SDR & AE Teams Salesfinity is the AI-powered dialer built for high-performing outbound teams who want more conversations, more meetings, and less grind. Traditional dialers are slow, disconnected, and waste 80% of reps’ time on voicemails, spam numbers, and manual follow-ups. Salesfinity changes that. Our AI Parallel Dialer connects SDRs with 5.2× more prospects by calling multiple validated numbers at once—only transferring live human answers to reps. But speed is just the start. Salesfinity also enriches your contact lists in real time using 6+ data providers to replace bad numbers and recover lost leads. Once a rep speaks with a “good fit, not now” contact, Nurture AI automatically schedules the perfect follow-up, tracks buying signals, and re-engages when timing is right. Remote team? No problem. The Salesfloor feature brings everyone together with live leaderboards, whisper coaching, and call competitions that make dialing exciting again. Meanwhile, AI Call Scoring and 360° Rep Profiles show managers exactly who’s improving and where to coach—no more guessing. Salesfinity integrates natively with HubSpot, Salesforce, Outreach, Salesloft, Amplemarket, and Apollo, auto-logging every call and outcome so your CRM stays clean without manual work. Join fast-growing companies like Coderabbit.ai, Insight Assurance, Qodo AI, and Oligo Security, who doubled their connect rates and slashed calling time by 75%. If your SDRs still spend hours clicking “next call,” it’s time to upgrade. Book a 30-minute demo and see how Salesfinity helps your team 3–5× their live connects—without adding headcount. **Average Rating:** 4.8/5.0 **Total Reviews:** 117 **How Do G2 Users Rate Salesfinity?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesfinity?** - **Seller:** [Salesfinity](https://www.g2.com/sellers/salesfinity) - **Year Founded:** 2022 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/salesfinity-co (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** BDR, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small-Business, 32% Mid-Market #### What Are Salesfinity's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Time-saving (41 reviews) - Easy Setup (23 reviews) - Helpful (21 reviews) - Parallel Dialer (21 reviews) **Cons:** - Call Issues (16 reviews) - Missing Features (7 reviews) - Audio Issues (5 reviews) - Connection Issues (5 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About Salesfinity? *AI-generated summary from verified user reviews* **Pros:** - Users find Salesfinity to be very **easy to use** , appreciating its clean layout and strong customer support. - Users value the **time-saving features** of Salesfinity, significantly enhancing call volume while reducing dialing time. - Users enjoy the **easy setup** of Salesfinity, allowing quick integration and immediate booking of meetings. - Users find Salesfinity's **efficient multi-call feature** and organized interface highly beneficial for managing their calls effectively. - Users love the **parallel dialer** of Salesfinity for its speed and convenience in making multiple calls simultaneously. **Cons:** - Users experience **call issues** with delays and limitations in dialing features, affecting overall efficiency and satisfaction. - Users note **missing features** in Salesfinity, including account mapping and improved call switching in the dialer. - Users report **audio issues** with Salesfinity, affecting quality and causing repetitive sounds during extensive calling sessions. - Users report **connection issues** with Salesfinity, citing delays and voice quality problems during calls. - Users experience a **short learning curve** with Salesfinity's advanced features, but adaptability leads to a smooth workflow. #### What Are Recent G2 Reviews of Salesfinity? **"[Salesfinity: Transformative Productivity and User-Friendly Interface](https://www.g2.com/survey_responses/salesfinity-review-12749945)"** **Rating:** 4.0/5.0 stars *— Mark D.* [Read full review](https://www.g2.com/survey_responses/salesfinity-review-12749945) --- **"[Awesome Team, Ever-Improving Product, and Responsive Support](https://www.g2.com/survey_responses/salesfinity-review-13079592)"** **Rating:** 5.0/5.0 stars *— John O.* [Read full review](https://www.g2.com/survey_responses/salesfinity-review-13079592) --- ### 7. [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) Marketo Engage is a comprehensive, AI-powered marketing automation platform that enables teams to scale personalized buyer engagement and drive predictable pipeline and revenue growth. It helps attract the right buyers, nurture them across channels and journeys, align sales and marketing efforts, and deliver insights that maximize marketing’s impact on revenue. As a centralized hub for cross-channel campaign orchestration and execution, Adobe Marketo Engage supports businesses of all sizes—helping them acquire, nurture, expand, and retain customers along complex buying journeys. By integrating with sales tools, it streamlines marketing automation, campaign management, and lead nurturing. Whether you’re a fast-growing small business or a global enterprise, Marketo Engage empowers marketing teams to launch more campaigns, generate more sales-ready leads, and boost sales performance. Backed by proven technology, comprehensive services, and expert guidance, Marketo Engage helps thousands of companies worldwide transform marketing from a cost center into a revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 3,025 **How Do G2 Users Rate Adobe Marketo Engage?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.2/10) - **Personalization:** 7.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.4/10 (Category avg: 8.8/10) - **Information Locater:** 7.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Adobe Marketo Engage?** - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Company Website:** https://adobe.com - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe (956,842 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1480/ (42,087 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Operations Manager - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 54% Mid-Market, 25% Enterprise #### What Are Adobe Marketo Engage's Pros and Cons? **Pros:** - Ease of Use (193 reviews) - Automation (185 reviews) - Features (143 reviews) - Integrations (131 reviews) - Marketing Automation (120 reviews) **Cons:** - Learning Curve (176 reviews) - Steep Learning Curve (135 reviews) - Not Intuitive (109 reviews) - Complexity (100 reviews) - Expensive (87 reviews) ### What Do G2 Reviewers Say About Adobe Marketo Engage? *AI-generated summary from verified user reviews* **Pros:** - Users find Marketo Engage's **ease of use** exceptional, simplifying updates and enhancing overall marketing efficiency. - Users value the **effective automation** in Adobe Marketo Engage, enhancing productivity and campaign management seamlessly. - Users value the **robust features and strong integration capabilities** of Adobe Marketo Engage, enhancing their marketing effectiveness. - Users praise Marketo Engage for its **strong integration capabilities** , making it easy to connect with other tools effectively. - Users appreciate the **effective marketing automation** of Adobe Marketo Engage, enhancing campaign management and customization significantly. **Cons:** - Users find the **steep learning curve** of Adobe Marketo Engage challenging, requiring time and technical expertise to navigate. - Users experience a **steep learning curve** with Adobe Marketo Engage, requiring time and technical skills to navigate effectively. - Users find Marketo Engage to have a **not intuitive interface** that complicates learning and usability significantly. - Users find the **complexity around campaigns and file management** cumbersome, making organization and usability challenging. - Users find Adobe Marketo Engage **extremely expensive** , particularly compared to other marketing automation platforms, affecting accessibility. #### What Are Recent G2 Reviews of Adobe Marketo Engage? **"[The Most Powerful Marketing Operations & Automation Tool](https://www.g2.com/survey_responses/adobe-marketo-engage-review-8166383)"** **Rating:** 5.0/5.0 stars *— Robyn H.* [Read full review](https://www.g2.com/survey_responses/adobe-marketo-engage-review-8166383) --- **"[Scalable, Flexible Platform for Complex Marketing Automation](https://www.g2.com/survey_responses/adobe-marketo-engage-review-12880708)"** **Rating:** 4.0/5.0 stars *— Lindsay C.* [Read full review](https://www.g2.com/survey_responses/adobe-marketo-engage-review-12880708) --- #### What Are G2 Users Discussing About Adobe Marketo Engage? - [How does Adobe Marketo Engage enable marketers to create more personalized and effective marketing campaigns?](https://www.g2.com/discussions/how-does-adobe-marketo-engage-enable-marketers-to-create-more-personalized-and-effective-marketing-campaigns) - 1 comment - [What is Adobe Marketo Engage used for?](https://www.g2.com/discussions/what-is-adobe-marketo-engage-used-for) - 2 comments, 2 upvotes - [What is Marketo Sales Connect (formerly ToutApp) used for?](https://www.g2.com/discussions/what-is-marketo-sales-connect-formerly-toutapp-used-for) - [Who uses Marketo?](https://www.g2.com/discussions/who-uses-marketo) - 2 comments - [Is marketo a CRM?](https://www.g2.com/discussions/is-marketo-a-crm) - 3 comments ### 8. [iPlum](https://www.g2.com/products/iplum/reviews) Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 201 **How Do G2 Users Rate iPlum?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind iPlum?** - **Seller:** [iplum](https://www.g2.com/sellers/iplum) - **Company Website:** https://iplum.com - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @iPlumApp (104 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9999628/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 6% Enterprise #### What Are iPlum's Pros and Cons? **Pros:** - Ease of Use (104 reviews) - HIPAA Compliance (52 reviews) - Privacy (40 reviews) - Easy Setup (38 reviews) - Text Messaging (38 reviews) **Cons:** - Texting Issues (28 reviews) - Call Issues (25 reviews) - Complex Processes (21 reviews) - Lack of Intuitiveness (19 reviews) - Call Functionality Issues (18 reviews) ### What Do G2 Reviewers Say About iPlum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management. - Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs. - Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education. - Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs. - Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business. **Cons:** - Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum. - Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively. - Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution. - Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval. - Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer. #### What Are Recent G2 Reviews of iPlum? **"[Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance](https://www.g2.com/survey_responses/iplum-review-13053638)"** **Rating:** 5.0/5.0 stars *— Leonardo R.* [Read full review](https://www.g2.com/survey_responses/iplum-review-13053638) --- **"[Flexible, Secure Business Communication for Remote Teams](https://www.g2.com/survey_responses/iplum-review-12852734)"** **Rating:** 5.0/5.0 stars *— Deanna W.* [Read full review](https://www.g2.com/survey_responses/iplum-review-12852734) --- #### What Are G2 Users Discussing About iPlum? - [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for) ### 9. [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. **Average Rating:** 4.2/5.0 **Total Reviews:** 405 **How Do G2 Users Rate Gryphon ONE?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 7.7/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.9/10 (Category avg: 8.8/10) - **Information Locater:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Gryphon ONE?** - **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai) - **Company Website:** https://gryphon.ai/ - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @GryphonNetworks (4,059 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18373/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Agent, Sales Representative - **Top Industries:** Security and Investigations, Financial Services - **Company Size:** 78% Enterprise, 12% Mid-Market #### What Are Gryphon ONE's Pros and Cons? **Pros:** - Helpful (5 reviews) - Ease of Use (3 reviews) - User Interface (3 reviews) - Accuracy (2 reviews) - Features (2 reviews) **Cons:** - Call Issues (3 reviews) - Complex Customization (2 reviews) - Dialer Issues (2 reviews) - Difficult Setup (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Gryphon ONE? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **peace of mind** from Gryphon ONE's effective call-blocking features during restrictions and holidays. - Users find the **ease of use** of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly. - Users appreciate the **user-friendly interface** of Gryphon ONE, noting its straightforwardness and logical design for efficient use. - Users value the **accuracy** of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions. - Users appreciate the **simple and reliable compliance management** of Gryphon ONE, enhancing efficiency and confidence in regulations. **Cons:** - Users highlight **call issues** with Gryphon ONE, noting clunky reports and lack of features like speakerphone. - Users note that **customization can be complex** , leading to implementation challenges and unexpected costs during budgeting. - Users face **dialer issues** including no speakerphone option and lack of effective training for optimal use. - Users struggle with the **difficult setup** of Gryphon ONE, finding implementation and training to be challenging and unclear. - Users note the **high yearly costs** of Gryphon ONE, making budgeting and implementation more challenging than anticipated. #### What Are Recent G2 Reviews of Gryphon ONE? **"[Implementing Call Blocking with Gryphon: A True Game Changer](https://www.g2.com/survey_responses/gryphon-one-review-11415223)"** **Rating:** 5.0/5.0 stars *— Kim L.* [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11415223) --- **"[Gryphon ONE Helps Us Stay Confidently Compliant](https://www.g2.com/survey_responses/gryphon-one-review-11645382)"** **Rating:** 4.5/5.0 stars *— Venu M.* [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11645382) --- #### What Are G2 Users Discussing About Gryphon ONE? - [What is Gryphon.ai used for?](https://www.g2.com/discussions/what-is-gryphon-ai-used-for) - [What does Gryphon Networks do?](https://www.g2.com/discussions/what-does-gryphon-networks-do) - [#N/A](https://www.g2.com/discussions/gryphon-ai-n-a) - [Is Gryphon Networks free?](https://www.g2.com/discussions/is-gryphon-networks-free) - [https://www.google.com/search?q=gryphon+networks+software+features](https://www.g2.com/discussions/https-www-google-com-search-q-gryphon-networks-software-features) ### 10. [Reply](https://www.g2.com/products/reply/reviews) Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!). - 1B+ verified B2B contacts built right into the platform, so no need for extra tools. - Multichannel sequences with email, LinkedIn, SMS, WhatsApp, calls, and more. All automated, all in one place. - Email Deliverability Suite includes SPF/DKIM/DMARC checks, inbox warm-up via Mailtoaster.ai, custom tracking domains, and more. - Lead enrichment to fill in gaps and improve targeting. - Findy Chrome extension to quickly grab contacts from LinkedIn and the web. - White-label option for agencies to fully brand and resell Reply. What makes it different? - AI SDR that goes beyond automation: it learns, adapts, and handles the full outreach cycle for you. - Built-in data and enrichment – no more paying for third-party tools. - Fully customizable for agencies with white-label, dashboards, and bulk client setup. Ideal for: - Founders and sales teams looking to scale outbound without hiring more reps. - Agencies managing outreach and lead gen for multiple clients. - RevOps teams that want one platform for the entire outbound workflow. - Anyone who wants AI to handle prospecting, outreach, and meeting booking end-to-end. Trusted by 3,000+ companies and named a Top 50 Sales Product on G2 for 2025. Loved for its powerful automation, top-tier support, and real results! **Average Rating:** 4.6/5.0 **Total Reviews:** 1,503 **How Do G2 Users Rate Reply?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Reply?** - **Seller:** [Reply.io](https://www.g2.com/sellers/reply-io) - **Year Founded:** 2016 - **HQ Location:** San Jose, US - **Twitter:** @ReplyAppTeam (1,769 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/replynow/about/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 80% Small-Business, 17% Mid-Market #### What Are Reply's Pros and Cons? **Pros:** - Ease of Use (77 reviews) - Automation (59 reviews) - Time-saving (56 reviews) - Features (51 reviews) - Helpful (51 reviews) **Cons:** - Learning Curve (26 reviews) - Learning Difficulty (21 reviews) - Limited Customization (20 reviews) - Sequence Issues (19 reviews) - Missing Features (18 reviews) ### What Do G2 Reviewers Say About Reply? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Reply, appreciating its intuitive design and seamless integration with other tools. - Users love the **seamless automation** capabilities of Reply, streamlining workflows and enhancing sales outreach efficiency. - Users value the **time-saving features** of Reply, simplifying campaign setup and allowing focus on engaged leads. - Users value the **intuitive multi-step outreach management** of Reply, enhancing efficiency and personalization in email campaigns. - Users value the **helpful automation and intuitive interface** of Reply, enhancing their sales outreach and productivity. **Cons:** - Users find the **learning curve challenging** , especially when configuring complex automation sequences and branching logic. - Users find the platform's **learning difficulty** challenging, often requiring tutorials to navigate effectively and manage automation. - Users express frustration with the **limited customization** , hindering their ability to effectively utilize the platform's features. - Users report significant **sequence issues** , including malfunctions and difficulties in managing multiple sequences effectively. - Users note the **missing features** like macros and improved analytics hinder efficiency and CRM integration. #### What Are Recent G2 Reviews of Reply? **"[Intuitive Email Sequences and Team Mailboxes, but Reply-Based Removal Can Miss](https://www.g2.com/survey_responses/reply-review-12455326)"** **Rating:** 4.0/5.0 stars *— Stephanie G.* [Read full review](https://www.g2.com/survey_responses/reply-review-12455326) --- **"[Multi-Channel Outbound at Scale](https://www.g2.com/survey_responses/reply-review-12798052)"** **Rating:** 5.0/5.0 stars *— Verified User in Venture Capital & Private Equity* [Read full review](https://www.g2.com/survey_responses/reply-review-12798052) --- #### What Are G2 Users Discussing About Reply? - [What is Reply used for?](https://www.g2.com/discussions/what-is-reply-used-for) - 1 comment ### 11. [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 **How Do G2 Users Rate Aloware?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Aloware?** - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** https://aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk (392 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Aloware's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Helpful (84 reviews) - User-Friendly (68 reviews) - Time-saving (63 reviews) - Integrations (62 reviews) **Cons:** - Call Issues (90 reviews) - Slow Performance (51 reviews) - Slow Loading (50 reviews) - Software Glitches (46 reviews) - Software Bugs (42 reviews) ### What Do G2 Reviewers Say About Aloware? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. **Cons:** - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. #### What Are Recent G2 Reviews of Aloware? **"[Great VM and SMS Templates with Smooth HubSpot Integration](https://www.g2.com/survey_responses/aloware-review-12862372)"** **Rating:** 4.0/5.0 stars *— Randy S.* [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) --- **"[Review](https://www.g2.com/survey_responses/aloware-review-12880526)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) --- #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### 12. [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 **How Do G2 Users Rate Readymode?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Readymode?** - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** https://readymode.com/ - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xencall (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 64% Small-Business, 35% Mid-Market #### What Are Readymode's Pros and Cons? **Pros:** - Efficiency (31 reviews) - Time-saving (24 reviews) - Ease of Use (22 reviews) - Helpful (21 reviews) - Customer Support (14 reviews) **Cons:** - Learning Curve (12 reviews) - Difficult Learning (10 reviews) - Call Issues (9 reviews) - Slow Loading (8 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Readymode? *AI-generated summary from verified user reviews* **Pros:** - Users commend Readymode for its **efficiency** in streamlining workflows and enhancing collaboration across teams. - Users value the **time-saving capabilities** of Readymode, streamlining processes and enhancing team collaboration efficiently. - Users appreciate the **ease of use** in Readymode, enabling efficient collaboration and streamlined content creation. - Users appreciate the **granular control** of multi-touch client engagement in Readymode, enhancing communication with clients. - Users highlight the **helpful customer support** of Readymode, enhancing their overall experience and efficiency. **Cons:** - Users find Readymode's **steep learning curve** challenging for new members, delaying overall team adaptability and flexibility. - Users find the **difficult learning curve** of Readymode slows adaptation and hinders efficient use of its extensive features. - Users report **call issues** like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls. - Users experience **slow loading** times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks. - Users experience **slow performance** with Readymode, facing delays in syncing and occasional crashes, hindering productivity. #### What Are Recent G2 Reviews of Readymode? **"[Easy to Use, But Integration Issues and Lacking AI Features](https://www.g2.com/survey_responses/readymode-review-11972859)"** **Rating:** 4.0/5.0 stars *— Ahmed K.* [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) --- **"[Readymode: Simple to Learn, Fast Dialing, Seamless Integrations, and Responsive Support](https://www.g2.com/survey_responses/readymode-review-12701961)"** **Rating:** 5.0/5.0 stars *— Connor S.* [Read full review](https://www.g2.com/survey_responses/readymode-review-12701961) --- #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ### 13. [NeoDove](https://www.g2.com/products/neodove/reviews) NeoDove is a complete telecalling solution that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team. It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more. Here’s a gist of what you can do with NeoDove: 1) Create and prioritize campaigns. Add leads. Assign users. 2) Create customizable customer details forms and message templates. Add attachments. 3) Get complete lead history. Make calls through the auto dialer. 4) Send instant WhatsApp, email and SMS without saving customer details manually. 5) Set follow-ups and never miss a single lead. 6) Prioritize leads and assign tasks to other members. 7) Get sales pipeline overview and call reports. 8) Track and manage team performance. 9) Get both direct and custom integrations. Capture all the leads in one place. 10) Access the Marketplace for value-added services. NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements. Visit our website: https://neodove.com/ **Average Rating:** 4.0/5.0 **Total Reviews:** 17 **How Do G2 Users Rate NeoDove?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.2/10) - **Personalization:** 6.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 7.4/10 (Category avg: 8.7/10) **Who Is the Company Behind NeoDove?** - **Seller:** [NeoDove](https://www.g2.com/sellers/neodove) - **Year Founded:** 2020 - **HQ Location:** Jaipur, Rajasthan - **Twitter:** @NeoDoveCRM (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/neodove/ (83 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 18% Mid-Market #### What Are NeoDove's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - CRM Integration (1 reviews) - Features (1 reviews) - Helpful (1 reviews) **Cons:** - Buggy Features (1 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About NeoDove? *AI-generated summary from verified user reviews* **Pros:** - Users find NeoDove **very user-friendly** , greatly enhancing lead management and supported by exceptional customer service. - Users rave about the **exceptional customer support** from NeoDove, enhancing their experience and resolving issues promptly. - Users value the **seamless CRM integration** of NeoDove, enhancing lead management and overall operational efficiency. - Users value the **user-friendly interface and comprehensive features** of NeoDove that enhance lead management efficiency. - Users appreciate the **exceptional support** from NeoDove, particularly the dedicated assistance from Poulami for their needs. **Cons:** - Users often face **lagging and bugs** with NeoDove, which disrupts their user experience and efficiency. - Users experience occasional **slow loading** issues with NeoDove, causing frustration and hindering effectiveness. - Users often experience **lags and software bugs** that hinder the overall effectiveness of NeoDove. #### What Are Recent G2 Reviews of NeoDove? **"[Impressive NeoDove CRM: Easy Meta Ads Integration and Smart Lead Distribution](https://www.g2.com/survey_responses/neodove-review-12553473)"** **Rating:** 4.5/5.0 stars *— Vansh J.* [Read full review](https://www.g2.com/survey_responses/neodove-review-12553473) --- **"[Excellent CRM with Outstanding Support from Bhavya Srivastava](https://www.g2.com/survey_responses/neodove-review-10303375)"** **Rating:** 5.0/5.0 stars *— Arpit J.* [Read full review](https://www.g2.com/survey_responses/neodove-review-10303375) --- ### 14. [Adversus](https://www.g2.com/products/adversus/reviews) Adversus is a Danish software company founded in 2015 and headquartered in Aarhus, Denmark. We build cloud-based outbound sales software for teams that rely on the phone as a primary revenue channel. Our platform supports over 20 million calls every month across more than 150 countries. Adversus gives sales teams the tools to run structured outbound calling operations at scale. Core features include automated and power dialing, real-time campaign dashboards, call recording, live agent monitoring, built-in compliance controls, and flexible CRM integrations. Managers get a live view of what every rep is doing, how campaigns are converting, and where performance is lagging, all from a single platform. Outbound sales teams typically lose productivity to manual dialing, inconsistent rep activity, and limited visibility into what is actually happening on the floor. Adversus solves this by automating the parts of the workflow that slow reps down while giving managers the oversight they need to coach effectively and run campaigns with confidence. With over 194,000 successes generated for customers every month, the results show up in the numbers. **Average Rating:** 4.8/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Adversus?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Adversus?** - **Seller:** [Adversus](https://www.g2.com/sellers/adversus) - **Year Founded:** 2015 - **HQ Location:** Aarhus C, Midtjylland - **Twitter:** @adversus (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/adversus/ (77 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Marketing and Advertising - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are Adversus's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Case Management (1 reviews) - CRM Integration (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Adversus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Adversus, enhancing lead management and pipeline maintenance effectively. - Users value the **effective lead management** of Adversus, ensuring timely calls and smooth pipeline maintenance. - Users value the **CRM integration** that simplifies lead management and enhances pipeline maintenance. - Users value the **exceptional customer support** of Adversus, enhancing their lead management and pipeline maintenance experience. - Users highlight the **ease of use** of Adversus for managing leads and maintaining an efficient pipeline. **Cons:** - Users feel that **inbound call handling** in Adversus needs significant improvements for a smoother experience. #### What Are Recent G2 Reviews of Adversus? **"[Very satisfied and quick good support](https://www.g2.com/survey_responses/adversus-review-9517581)"** **Rating:** 5.0/5.0 stars *— Emil J.* [Read full review](https://www.g2.com/survey_responses/adversus-review-9517581) --- **"[Very useful dialer system to maximize efficiency](https://www.g2.com/survey_responses/adversus-review-10916722)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/adversus-review-10916722) --- #### What Are G2 Users Discussing About Adversus? - [What is Adversus used for?](https://www.g2.com/discussions/what-is-adversus-used-for) ### 15. [PersistIQ](https://www.g2.com/products/persistiq/reviews) PersistIQ is a sales engagement platform that automates prospecting, email outreach, calls, tasks, and social selling. Thousands of sales teams use PersistIQ to find prospect’s emails, send personalized outreach emails, automate follow-ups, and book more meetings. PersistIQ’s sales outreach platform includes: \* Multi-channel Outreach Sequences: Email, call, Linkedin outreach, and tasks \* Prospecting: Find verified emails to build your prospect lists \* Call Dialer: Call prospects inside PersistIQ, use local phone numbers, and save call recordings \* Automation Triggers: Trigger outreach campaigns based on email opens, replies, and CRM data \* Gmail Extension: Email templates, notifications, campaigns, and prospect profiles inside Gmail \* Analytics: A/B Testing, reply sentiment analysis, and reporting \* Team Collaboration: Shared templates, team reporting, and user management \* Integrations: Copper, Hubspot, Pipedrive, Salesforce, and Zapier Use cases: \* Outbound Sales: Find prospect’s emails and automate personalized outbound campaigns at scale \* Inbound Sales: Automate follow-ups with inbound leads to close more deals \* Recruiting: Reach out to prospective job candidates **Average Rating:** 4.5/5.0 **Total Reviews:** 316 **How Do G2 Users Rate PersistIQ?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind PersistIQ?** - **Seller:** [PersistIQ](https://www.g2.com/sellers/persistiq) - **HQ Location:** San Francisco, CA - **Twitter:** @persistiq (2,241 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3824320/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are PersistIQ's Pros and Cons? **Pros:** - Automation (2 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) - Time-saving (2 reviews) - Campaign Management (1 reviews) **Cons:** - Email Spamming (2 reviews) - Inaccuracy Issues (2 reviews) - Poor Customer Support (2 reviews) - Campaign Management (1 reviews) - Email Functionality (1 reviews) ### What Do G2 Reviewers Say About PersistIQ? *AI-generated summary from verified user reviews* **Pros:** - Users praise PersistIQ for its **effective automation** of outreach, simplifying sales processes and enhancing client engagement. - Users praise the **incredible customer support** of PersistIQ, which makes setup and assistance effortless for teams. - Users find the **easy setup** of PersistIQ convenient, as it simplifies the initial process and ensures effective outreach. - Users find PersistIQ to be a **time-saving tool** , simplifying outreach and automating the sales process effectively. - Users appreciate the **easy setup and managed campaign process** with PersistIQ, resulting in effective outreach every month. **Cons:** - Users are frustrated with **email spamming** practices, receiving unsolicited emails that harm their brand reputation and yield no results. - Users report frequent **inaccuracy issues** with PersistIQ, leading to failed outreach campaigns and wasted resources. - Users report experiencing **poor customer support** from PersistIQ, leading to unmet expectations and disappointing results. - Users report significant **disappointment in campaign management** , citing wasted resources and zero positive leads despite extensive outreach efforts. - Users find PersistIQ's **email functionality ineffective** , leading to disappointing results and no positive responses from outreach efforts. #### What Are Recent G2 Reviews of PersistIQ? **"[Excellent meeting booking via email marketing to support a small team](https://www.g2.com/survey_responses/persistiq-review-10888107)"** **Rating:** 4.0/5.0 stars *— Verified User in Logistics and Supply Chain* [Read full review](https://www.g2.com/survey_responses/persistiq-review-10888107) --- **"[Persist IQ, A game changer for effective lead generation](https://www.g2.com/survey_responses/persistiq-review-10746932)"** **Rating:** 5.0/5.0 stars *— Derek P.* [Read full review](https://www.g2.com/survey_responses/persistiq-review-10746932) --- #### What Are G2 Users Discussing About PersistIQ? - [What is PersistIQ used for?](https://www.g2.com/discussions/what-is-persistiq-used-for) - 1 comment ### 16. [Channels](https://www.g2.com/products/channels/reviews) Channels is the only app you need to power up your customer service! How come? Well, the biggest problem of customer service and - especially - of customer support phone calls is that they’re painful for both customers and customer service reps. This neither helps your business nor improves customer satisfaction. And that’s where Channels comes to the rescue. With Channels, you can... 1. Use customer data to end interview-like customer support phone calls Channels integrates with your favorite eCommerce platforms such as Shopify and Magento to collect customer data stored in them. Then, when your customers are calling, Channels shows you the most important customer details so you can get straight to the point. 2. Set up IVR to always connect customers to the right agent Besides that, Channels lets you build an IVR-based helpline so your customers can get help whenever they need it. Plus, you can handle customer support phone calls from your PC, laptop and even your smartphone thanks to our Mobile App! 3. Make your live chat even more versatile Also, Channels integrates with your LiveChat and lets you offer a way to call your company when the chat is not enough. After all, not everything can be resolved through text… On top of all of that, Channels comes packed with useful features that will help your business thrive and your customers happy! Some of them are: \*Call recordings - so you can always come back to an important conversation and lose no important detail \*International phone numbers - so you can make it easy for anyone to connect with you, no matter where they’re calling from \*Affordable call rates - so your customer service solution doesn’t hurt your wallet \*Toll-Free numbers - so it’s a no-brainer for any customer that would like to call you If you’d like to try out Channels, there was no better time to do so, as there’s a 7-day free trial. No credit card required, no limitations! **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Channels?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Channels?** - **Seller:** [Channels](https://www.g2.com/sellers/channels) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @channels (74 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6382503/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of Channels? **"[The application is cloud-based to casting the live transmission.](https://www.g2.com/survey_responses/channels-review-4428122)"** **Rating:** 5.0/5.0 stars *— Alfered E.* [Read full review](https://www.g2.com/survey_responses/channels-review-4428122) --- **"[Channel provides the best and practical CRM solutions.](https://www.g2.com/survey_responses/channels-review-4448449)"** **Rating:** 4.5/5.0 stars *— Luz E.* [Read full review](https://www.g2.com/survey_responses/channels-review-4448449) --- ### 17. [Call Box](https://www.g2.com/products/call-box/reviews) Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. **Average Rating:** 4.2/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Call Box?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Record Prospect Data:** 6.7/10 (Category avg: 8.8/10) - **Information Locater:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Call Box?** - **Seller:** [Call Box](https://www.g2.com/sellers/call-box) - **Year Founded:** 1988 - **HQ Location:** Dallas, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/10261360/ (756 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Automotive - **Company Size:** 59% Small-Business, 28% Mid-Market #### What Are Recent G2 Reviews of Call Box? **"[Quality appointments](https://www.g2.com/survey_responses/call-box-review-6711444)"** **Rating:** 5.0/5.0 stars *— William P.* [Read full review](https://www.g2.com/survey_responses/call-box-review-6711444) --- **"[Outsourced Multi Channnel Lead Generation](https://www.g2.com/survey_responses/call-box-review-6535693)"** **Rating:** 5.0/5.0 stars *— Verified User in Insurance* [Read full review](https://www.g2.com/survey_responses/call-box-review-6535693) --- #### What Are G2 Users Discussing About Call Box? - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) ### 18. [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 3.8/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MyOperator?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.2/10) - **Personalization:** 7.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.0/10 (Category avg: 8.8/10) - **Information Locater:** 6.2/10 (Category avg: 8.7/10) **Who Is the Company Behind MyOperator?** - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** https://myoperator.com/ - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator (1,797 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2036252/ (307 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 45% Mid-Market #### What Are MyOperator's Pros and Cons? **Pros:** - Customer Support (8 reviews) - Helpful (8 reviews) - Ease of Use (6 reviews) - Easy Setup (5 reviews) - Staff Support (5 reviews) **Cons:** - Missing Features (5 reviews) - Poor Customer Support (5 reviews) - Missing Functionality (4 reviews) - Integration Issues (3 reviews) - Poor UI Design (3 reviews) ### What Do G2 Reviewers Say About MyOperator? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. **Cons:** - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. #### What Are Recent G2 Reviews of MyOperator? **"[Reliable Cloud Telephony & WhatsApp Messaging Platform](https://www.g2.com/survey_responses/myoperator-review-12279275)"** **Rating:** 5.0/5.0 stars *— Prayut Raj G.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-12279275) --- **"[Great transparency and impressive AI features, minor setup and app unification issues](https://www.g2.com/survey_responses/myoperator-review-13115395)"** **Rating:** 4.5/5.0 stars *— Rahul N.* [Read full review](https://www.g2.com/survey_responses/myoperator-review-13115395) --- #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### 19. [CallHub](https://www.g2.com/products/callhub/reviews) CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today! **Average Rating:** 4.8/5.0 **Total Reviews:** 32 **How Do G2 Users Rate CallHub?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 6.7/10 (Category avg: 8.8/10) - **Information Locater:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind CallHub?** - **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306) - **Year Founded:** 2011 - **HQ Location:** Claymont, DE - **Twitter:** @CallHub (2,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callhub.io/ (212 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Political Organization - **Company Size:** 74% Small-Business, 23% Mid-Market #### What Are CallHub's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) - Helpful (1 reviews) **Cons:** - Call Issues (1 reviews) - Campaign Issues (1 reviews) - Connection Issues (1 reviews) - Dialer Limitations (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About CallHub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes. - Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments. - Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly. - Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments. - Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly. **Cons:** - Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality. - Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns. - Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality. - Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality. - Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses. #### What Are Recent G2 Reviews of CallHub? **"[makes 100s of calls in minutes](https://www.g2.com/survey_responses/callhub-review-10751335)"** **Rating:** 5.0/5.0 stars *— Adrian C.* [Read full review](https://www.g2.com/survey_responses/callhub-review-10751335) --- **"[Good calling app for those wanting flexibilty](https://www.g2.com/survey_responses/callhub-review-9212662)"** **Rating:** 4.0/5.0 stars *— Norman P.* [Read full review](https://www.g2.com/survey_responses/callhub-review-9212662) --- #### What Are G2 Users Discussing About CallHub? - [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for) ### 20. [CONQUER](https://www.g2.com/products/conquer/reviews) Conquer.io is a leading sales engagement platform designed to empower revenue teams to achieve their goals with greater efficiency and effectiveness. Our mission is to transform the way teams engage with prospects and customers, unlocking new opportunities for growth and success. By unifying communication channels, automating repetitive tasks, and providing actionable insights, Conquer.io helps organizations close deals faster and foster meaningful customer relationships. Our platform offers a comprehensive suite of tools, including auto-dialing, SMS capabilities, AI-powered cadencing, conversational intelligence, call sentiment analysis, and more, all seamlessly integrated into your CRM. With a proven track record of enhancing sales productivity, reducing time-to-close, and increasing pipeline coverage, Conquer.io is trusted by some of the most innovative and successful teams across a variety of industries. By partnering with Conquer.io, organizations gain access to a scalable, customizable solution that adapts to their unique needs, ensuring sustained competitive advantage in an ever-evolving marketplace. SOLUTIONS: Conquer.io has multiple offerings depending upon customer need. These include our Conquer Voice or Conquer Cadence modules, as well as our full Conquer Platform for organizations looking to accelerate their sales to the next level. 1. Conquer Voice: Boost productivity, engage more leads, and close deals faster with Conquer’s advanced voice dialer. Native to Salesforce, Conquer Voice revolutionizes your sales process without having to leave Salesforce, empowering reps to reach their full potential across voice, SMS, and social channels. Additionally, Conquer Voice has been ranked as the leader in dialer quality compared to other popular dialers on the market. 2. Conquer Cadence: Reach buyers on their terms with the only sales engagement platform native to Salesforce. Conquer’s optimized sales cadence empowers your team to build meaningful connections, shorten sales cycles, and close more deals—all with seamless automation that enhances every engagement. 3. Conquer Platform: Includes access to both Conquer Voice and Conquer Cadence, as well as a suite of next-level sales acceleration capabilities: • Omnichannel communication: Boost rep productivity with enterprise-grade multichannel sales management that connects voice, SMS, and social channels—all within your CRM. • AI-driven Insights: Turn data into revenue with AI sales coaching that refines your sales strategy, predicts outcomes, and drives decisions that boost your bottom line. Conquer’s AI insights give your team real-time guidance, identifying high-impact actions. Say goodbye to guesswork and watch your revenue grow like never before. • Dynamic Battlecards: CRM-integrated insights provide real-time objection-handling tips and strategy recommendations based on competitive intel—helping reps confidently navigate negotiations and close deals faster. • Sales Optimization Analytics: Gain a competitive edge with Conquer’s sales optimization analytics. Our platform not only streamlines processes but also provides powerful analytics that unveil trends and performance metrics. By harnessing this data, your team can make informed decisions, optimize strategies, and drive consistent growth. Don’t just manage your pipeline—master it. • Customization and Scalability: Our platform is highly customizable to fit the specific needs of each customer, whether a small team or a global organization. **Average Rating:** 4.3/5.0 **Total Reviews:** 119 **How Do G2 Users Rate CONQUER?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind CONQUER?** - **Seller:** [CONQUER](https://www.g2.com/sellers/conquer) - **Year Founded:** 2007 - **HQ Location:** Reno, NV - **LinkedIn® Page:** https://www.linkedin.com/company/727098/ (82 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** District Manager - **Top Industries:** Sports, Human Resources - **Company Size:** 36% Enterprise, 35% Mid-Market #### What Are CONQUER's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Automation (2 reviews) - Call Recording (2 reviews) - Customizability (2 reviews) - Customization (2 reviews) **Cons:** - Call Issues (3 reviews) - Call Management Issues (2 reviews) - Difficult Implementation (2 reviews) - Implementation Challenges (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About CONQUER? *AI-generated summary from verified user reviews* **Pros:** - Users find CONQUER's **ease of use** exceptional, enabling quick calls and effortless recording of dispositions. - Users appreciate the **seamless automation** features of CONQUER, making it easy to train and utilize effectively. - Users value the **efficient call recording** feature, enhancing their workflow and simplifying employee training. - Users value the **customizability** of CONQUER, allowing tailored experiences that enhance representative autonomy and effectiveness. - Users value the **customization options** of CONQUER, enhancing autonomy and aligning with specific needs effectively. **Cons:** - Users report significant **call issues** , including audio delays and unreliable call recordings, posing major compliance risks. - Users face **call management issues** , including tricky voicemail, missing recordings, and lack of user-friendliness, impacting compliance. - Users find the **difficult implementation** process lengthy, though support remains helpful throughout the experience. - Users find the **implementation challenges** of CONQUER frustrating, despite helpful support during the lengthy setup process. - Users report **missing features** in Conquer, including unreliable call recording and syncing issues with reports. #### What Are Recent G2 Reviews of CONQUER? **"[Conquer has made our team more efficient!](https://www.g2.com/survey_responses/conquer-review-10554746)"** **Rating:** 4.5/5.0 stars *— Justice H.* [Read full review](https://www.g2.com/survey_responses/conquer-review-10554746) --- **"[Very customizable Salesforce platform with a great vendor relatioship](https://www.g2.com/survey_responses/conquer-review-9728321)"** **Rating:** 5.0/5.0 stars *— Nurcan S.* [Read full review](https://www.g2.com/survey_responses/conquer-review-9728321) --- ### 21. [Outplay](https://www.g2.com/products/outplay/reviews) Outplay is the only sales engagement platform that every growing sales team needs. It helps reps prospect, engage, track and sell from a single place without the need to juggle multiple tools and pay multiple bills.Outplay offers powerful and personalized multichannel outreach, outbound sales automations that level up efficiency, advanced reporting for data-powered insights and much more. Outplay has bi-directional integrations with a wide range of CRMs, inboxes and more to help sales teams book meetings and track performances from a single dashboard. Outplay's intuitive UI and industry-leading customer support gets teams up and running rapidly, to start booking meetings now. Not next quarter. With game-changing features like power dialing, AI-powered conversational intelligence and a lead sourcing database of millions, Outplay transforms sales engagement, without the hefty price tag.Switch out multiple point solutions and invoices with Outplay - the all-in-one sales stack for new-age teams. Get a built-in Sales Prospecting tool, Multi-channel Sales Engagement platform, Inbound Conversion and Scheduling tool and Conversational Intelligence platform to exceed your targets, not your budgets. **Average Rating:** 4.5/5.0 **Total Reviews:** 269 **How Do G2 Users Rate Outplay?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 8.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outplay?** - **Seller:** [Outplay HQ](https://www.g2.com/sellers/outplay-hq) - **Year Founded:** 2019 - **HQ Location:** Wilmington, Delaware - **Twitter:** @OutplayHQ (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outplayhq/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, Business Development Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small-Business, 35% Mid-Market #### What Are Outplay's Pros and Cons? **Pros:** - Features (3 reviews) - Helpful (3 reviews) - User Interface (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) **Cons:** - Integration Issues (2 reviews) - Admin Issues (1 reviews) - Complexity (1 reviews) - Confusion (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Outplay? *AI-generated summary from verified user reviews* **Pros:** - Users love the **efficient automated outreach** and structured workflows of Outplay, boosting their meeting frequency and sales. - Users find the **streamlined workflows** of Outplay enhance meeting frequency and boost sales effectively. - Users appreciate the **intuitive user interface** of Outplay, enhancing workflow efficiency and supporting streamlined outreach efforts. - Users praise the **incredible customer support** of Outplay, appreciating the ease of interaction and workflow efficiency. - Users enjoy the **ease of use** of Outplay, enhancing workflows and streamlining outreach for increased sales. **Cons:** - Users face **integration issues** , particularly with the multidialer and Pipedrive, complicating overall functionality. - Users report significant **admin issues** with Outplay, facing billing problems and unresponsive customer service. - Users find the **complexity** of setting up Outplay challenging, with a tricky learning curve and difficult navigation. - Users face significant **confusion** with billing and customer service, leading to wasted time and money on Outplay. - Users report significant **connection issues** that severely hinder productivity and result in frustrating experiences with customer service. #### What Are Recent G2 Reviews of Outplay? **"[Great Email Sequences, Helpful Lead Stats, and Smooth Onboarding Support](https://www.g2.com/survey_responses/outplay-review-13055812)"** **Rating:** 5.0/5.0 stars *— Jayalakshmi S.* [Read full review](https://www.g2.com/survey_responses/outplay-review-13055812) --- **"[Efficient Outreach Tools, But Dialer Needs Improvement](https://www.g2.com/survey_responses/outplay-review-12988933)"** **Rating:** 4.5/5.0 stars *— Binbash F.* [Read full review](https://www.g2.com/survey_responses/outplay-review-12988933) --- #### What Are G2 Users Discussing About Outplay? - [What is Outplay used for?](https://www.g2.com/discussions/what-is-outplay-used-for) ### 22. [Tenfold](https://www.g2.com/products/tenfold/reviews) Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tenfold?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Tenfold?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) - **Ownership:** NASDAQ: LPSN **Who Uses This Product?** - **Who Uses This:** Business Account Manager, Account Executive - **Top Industries:** Internet, Marketing and Advertising - **Company Size:** 42% Mid-Market, 30% Enterprise #### What Are Tenfold's Pros and Cons? **Pros:** - Accuracy of Information (1 reviews) - Call Management (1 reviews) - CRM Integration (1 reviews) - Integrations (1 reviews) - Salesforce Integration (1 reviews) **Cons:** - Limited Features (1 reviews) - Not Intuitive (1 reviews) - Screen Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Tenfold? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. **Cons:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. #### What Are Recent G2 Reviews of Tenfold? **"[Tenfold is an easy click to dial!!](https://www.g2.com/survey_responses/tenfold-review-7381539)"** **Rating:** 5.0/5.0 stars *— Verified User in Wholesale* [Read full review](https://www.g2.com/survey_responses/tenfold-review-7381539) --- **"[Good IAM tool with a small learning curve, but strong added value in everyday life](https://www.g2.com/survey_responses/tenfold-review-11877165)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/tenfold-review-11877165) --- #### What Are G2 Users Discussing About Tenfold? - [What does Tenfold do?](https://www.g2.com/discussions/what-does-tenfold-do) - [What is a tenfold increase?](https://www.g2.com/discussions/what-is-a-tenfold-increase) - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment ### 23. [Acqueon](https://www.g2.com/products/acqueon/reviews) Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships. **Average Rating:** 4.2/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Acqueon?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Acqueon?** - **Seller:** [Acqueon Technologies Inc.](https://www.g2.com/sellers/acqueon-technologies-inc) - **Year Founded:** 2019 - **HQ Location:** Dallas, Texas - **Twitter:** @Acqueon (489 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/acqueon/ (228 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Insurance - **Company Size:** 59% Enterprise, 30% Mid-Market #### What Are Acqueon's Pros and Cons? **Pros:** - Helpful (7 reviews) - Customer Support (6 reviews) - Ease of Use (4 reviews) - Integrations (4 reviews) - Customer Satisfaction (3 reviews) **Cons:** - Limited Customization (3 reviews) - Technical Issues (3 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Acqueon? *AI-generated summary from verified user reviews* **Pros:** - Users value the **supportive team** at Acqueon, ensuring customer satisfaction and seamless integration with existing systems. - Users praise the **outstanding customer support** from Acqueon, ensuring satisfaction and seamless integration with existing systems. - Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities. - Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance. - Users commend Acqueon for its **excellent customer satisfaction** , highlighting the team's support and seamless integration experience. **Cons:** - Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs. - Users face **technical issues** with Acqueon, leading to delays, bugs, and communication problems during implementation and upgrades. - Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets. - Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies. - Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation. #### What Are Recent G2 Reviews of Acqueon? **"[Tawuniya LCM Implementation](https://www.g2.com/survey_responses/acqueon-review-11387133)"** **Rating:** 5.0/5.0 stars *— Dina E.* [Read full review](https://www.g2.com/survey_responses/acqueon-review-11387133) --- **"[Good partner to work with.](https://www.g2.com/survey_responses/acqueon-review-11408403)"** **Rating:** 4.0/5.0 stars *— Farid K.* [Read full review](https://www.g2.com/survey_responses/acqueon-review-11408403) --- #### What Are G2 Users Discussing About Acqueon? - [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for) ### 24. [Uptics](https://www.g2.com/products/uptics/reviews) Meet Uptics. Your new secret weapon to dominate outbound sales, book 3x more meetings and close more deals with ease. Uptics is an easy to use, sales software that helps you automate all the manual, boring sales stuff so you can focus on things that matter - taking care of customers and closing sales. The software is an all-in-one sales automation platform for remote and inside sales teams to easily launch outbound campaigns, nurture inbound leads, pack your deal pipeline, and drive top-line revenue. **Average Rating:** 4.4/5.0 **Total Reviews:** 60 **How Do G2 Users Rate Uptics?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Uptics?** - **Seller:** [Uptics](https://www.g2.com/sellers/uptics) - **Year Founded:** 2021 - **HQ Location:** Minneapolis, MN - **LinkedIn® Page:** https://www.linkedin.com/company/uptics (6 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 92% Small-Business, 3% Mid-Market #### What Are Uptics's Pros and Cons? **Pros:** - Features (1 reviews) **Cons:** - Poor Customer Support (2 reviews) - Unintuitive Interface (2 reviews) - Call Issues (1 reviews) - Complexity (1 reviews) - Data Deletion (1 reviews) ### What Do G2 Reviewers Say About Uptics? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **great features** of Uptics, noting successful implementations and positive experiences. **Cons:** - Users report **poor customer support** from Uptics, with delayed responses and unresolved issues creating frustration. - Users find the **unintuitive interface** of Uptics frustrating, leading to significant challenges in navigation and setup. - Users express frustration with **call issues** in Uptics, reporting delays and inadequate support for new users. - Users find the **complexity of the setup process** overwhelming, leading to frustration and delays in support response. - Users experience **frustrating data deletion issues** , with insufficient support and a lack of robustness in the platform. #### What Are Recent G2 Reviews of Uptics? **"[Hyper focused on email outreach](https://www.g2.com/survey_responses/uptics-review-7924111)"** **Rating:** 4.5/5.0 stars *— Daniel V.* [Read full review](https://www.g2.com/survey_responses/uptics-review-7924111) --- **"[Effortless Sales Automation](https://www.g2.com/survey_responses/uptics-review-6967076)"** **Rating:** 4.5/5.0 stars *— Sumit P.* [Read full review](https://www.g2.com/survey_responses/uptics-review-6967076) --- #### What Are G2 Users Discussing About Uptics? - [What is Uptics used for?](https://www.g2.com/discussions/what-is-uptics-used-for) ### 25. [Pipes.ai](https://www.g2.com/products/pipes-ai/reviews) Pipes.ai helps businesses turn leads into real conversations—fast. Our AI-driven platform automates outbound calls and SMS, ensuring potential customers connect with your team at the right time. Whether you're looking to boost conversions, reduce lead waste, or improve customer retention, Pipes.ai keeps engagement running 24/7 with intelligent automation and real-time insights.
 Key Features: AI-Driven Calls and SMS: Pipes.ai utilizes advanced AI to automate inbound phone calls and text messages, delivering personalized content that resonates with each lead, with a warm transfer to your sales team. Continuous Engagement: Operating around the clock, the platform ensures that no opportunity is missed, engaging leads and customers at optimal times to enhance conversion rates. Enhanced Customer Journeys: Beyond initial contact, Pipes.ai employs intelligent follow-up strategies to nurture leads through the sales funnel, fostering long-term customer relationships. Compliance and Accuracy: With built-in lead verification and adherence to regulations like the Do Not Call (DNC) list, Pipes.ai maintains high standards of compliance, ensuring outreach efforts are both effective and lawful. Seamless Integrations: The platform effortlessly integrates with existing CRM and marketing tools, providing a cohesive workflow that enhances operational efficiency. Pipes.ai not only enhances customer engagement but also streamlines operations by reducing unproductive interactions, allowing sales teams to focus on higher-value opportunities. The implementation of this Voice AI service has led to significant outcomes, including: Cost Efficiency: Achieving up to 70% lower costs with greater savings potential as call volumes scale. Increased Conversion Rates: Realizing a 10-15% increase in conversion rates overall, despite a 30% reduction in calls, thereby improving conversion while maximizing efficiency. Reduced Opt-Out Rates: Experiencing a 30-40% reduction in opt-out rates, directly improving customer engagement. Pipes.ai optimizes every interaction, focusing on the full customer journey to achieve remarkable efficiency at scale without compromising the customer experience. This holistic approach enables businesses to automate customer interactions and optimize lead conversions, overcoming challenges like slow follow-ups, high operational costs, and repetitive tasks—freeing up resources for more impactful, value-driven work through innovation and scalable AI solutions.
 Empower your team with Pipes.ai's AI-driven platform to transform lead conversion and customer retention, ensuring that every interaction is timely, personalized, and effective. **Average Rating:** 4.9/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Pipes.ai?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 9.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Pipes.ai?** - **Seller:** [Pipes.ai](https://www.g2.com/sellers/pipes-ai) - **Company Website:** https://pipes.ai/ - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/18928405/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 48% Small-Business, 32% Mid-Market #### What Are Pipes.ai's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Features (2 reviews) - Helpful (2 reviews) **Cons:** - Functionality Issues (1 reviews) - Inadequate Activity Tracking (1 reviews) - Lack of Guidance (1 reviews) - Missing Features (1 reviews) - Poor UI Design (1 reviews) ### What Do G2 Reviewers Say About Pipes.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of Pipes.ai, highlighting responsiveness and problem-solving at every step. - Users value the **automation capabilities** of Pipes.ai, significantly enhancing lead management and operational efficiency. - Users value the **efficiency** of Pipes.ai, finding it reliable and effective for fast lead generation and engagement. - Users value the **fast lead capture and automation features** of Pipes.ai, significantly enhancing their sales process efficiency. - Users value the **exceptional customer support** from Pipes.ai, enhancing their experience and problem-solving capabilities significantly. **Cons:** - Users face **functionality issues** with Pipes.ai's API, affecting essential information extraction and operational tracking. - Users find the **inadequate activity tracking** hampers their ability to monitor operations and automate KPIs efficiently. - Users find the **lack of guidance** in extracting information from Pipes.ai limits their ability to automate KPI tracking. - Users find the **missing features** of Pipes.ai impede effective tracking and automation of cross-platform KPIs. - Users note the **poor UI design** of Pipes.ai, expressing a need for a more engaging and advanced dashboard experience. #### What Are Recent G2 Reviews of Pipes.ai? **"[Great Platform and Amazing Support](https://www.g2.com/survey_responses/pipes-ai-review-11084067)"** **Rating:** 5.0/5.0 stars *— Sagi G.* [Read full review](https://www.g2.com/survey_responses/pipes-ai-review-11084067) --- **"[Efficient Automation with Stellar Support](https://www.g2.com/survey_responses/pipes-ai-review-11852777)"** **Rating:** 4.0/5.0 stars *— Morgan M.* [Read full review](https://www.g2.com/survey_responses/pipes-ai-review-11852777) --- #### What Are G2 Users Discussing About Pipes.ai? - [What is Pipes.ai used for?](https://www.g2.com/discussions/what-is-pipes-ai-used-for) ## What Is Outbound Call Tracking Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Outbound Call Tracking Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not. --- ## What Are the Most Common Questions About Outbound Call Tracking Software? *AI-generated · Last updated: April 27, 2026* ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.