# Best Outbound Call Tracking Software - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data ## Top Outbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,264 reviews) | Sequenced outbound calling with unified CRM logging | "[A CRM That Helps Me Focus on My Clients](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13051897)" | | 2 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,666 reviews) | Salesforce-native call logging tied to pipeline | "[Make Sales Management Simple and Efficient](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13046068)" | | 3 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | Parallel dialing with local presence rotation | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 4 | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5.0 (3,365 reviews) | Team-shared call recording with AI transcripts | "[Easy, Professional Call and Text Management for Small Businesses](https://www.g2.com/survey_responses/quo-review-13095748)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-synced call recording with local number masking | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,579 reviews) | CRM-integrated outbound calling with global number flexibility | "[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)" | | 7 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | Outbound call tracking with integrated power dialer | "[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)" | | 8 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (825 reviews) | Parallel dialing with local presence rotation | "[Orum Makes Outbound Dialing Seamless and More Effective](https://www.g2.com/survey_responses/orum-review-13079641)" | | 9 | [Salesloft](https://www.g2.com/products/salesloft/reviews) | 4.5/5.0 (4,153 reviews) | Cadence-driven outbound with Salesforce call logging | "[Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights](https://www.g2.com/survey_responses/salesloft-review-12628860)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-logged outbound calling with AI call summaries | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=1188166&focus%5B%5D=129760&focus%5B%5D=87468&focus%5B%5D=4872&focus%5B%5D=3296&focus%5B%5D=125401) Highlighted products: HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), Nooks, Quo, CloudTalk, Aircall, Close, and Orum. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=nooks&focus%5B%5D=quo-quo&focus%5B%5D=cloudtalk&focus%5B%5D=aircall&focus%5B%5D=close&focus%5B%5D=orum) ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Jul 2026) - **Average Rating**: 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Hosted PBX Business Phone System (+1.01%) - Among all products in this category, Hosted PBX Business Phone System recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 119,100+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Outbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - **Highest Performer:** [Dialaxy](https://www.g2.com/products/dialaxy/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-07-14T10%3A27%3A14Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%3Fpage%3D2%26source%3Dsearch&secure%5Btoken%5D=71aed355e8fe4d797316d4207f1f720b2116f615d325aab7c2598cddefe0f9aa&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Outbound Call Tracking Software Products in 2026? ### 1. [Velocify Dial-IQ](https://www.g2.com/products/velocify-dial-iq/reviews) Velocify Dial-IQ is the only click-to-call sales dialer that enables your sales team to have more conversations and ensures they focus on the right prospects at the right time. **Average Rating:** 4.2/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Velocify Dial-IQ?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Velocify Dial-IQ?** - **Seller:** [Intercontinental Exchange](https://www.g2.com/sellers/intercontinental-exchange) - **Year Founded:** 2000 - **HQ Location:** Pleasanton, CA - **Twitter:** @ICE_Markets (80,524 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11841/ (462 employees on LinkedIn®) - **Ownership:** NYSE: ELLI **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 27% Enterprise #### What Are Velocify Dial-IQ's Pros and Cons? **Pros:** - Lead Management (1 reviews) **Cons:** - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Velocify Dial-IQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent dialing capabilities** of Velocify Dial-IQ, enhancing their customer management experience. **Cons:** - Users often experience **connection issues** with calls lagging and initializing during outbound dialing, disrupting their workflow. #### What Are Recent G2 Reviews of Velocify Dial-IQ? **"[Excellent Customer Management and Dialing Features](https://www.g2.com/survey_responses/velocify-dial-iq-review-12182226)"** **Rating:** 5.0/5.0 stars *— Adrian P.* [Read full review](https://www.g2.com/survey_responses/velocify-dial-iq-review-12182226) --- **"[Dial-IQ Does Okay](https://www.g2.com/survey_responses/velocify-dial-iq-review-6518690)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/velocify-dial-iq-review-6518690) --- #### What Are G2 Users Discussing About Velocify Dial-IQ? - [What is Velocify Dial-IQ used for?](https://www.g2.com/discussions/what-is-velocify-dial-iq-used-for) ### 2. [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 **How Do G2 Users Rate Phonexa?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10) - **Personalization:** 9.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Phonexa?** - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** https://www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls (386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/phonexa/ (168 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are Phonexa's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (45 reviews) - Helpful (38 reviews) - Positive Experience (34 reviews) - Features (32 reviews) **Cons:** - Learning Curve (24 reviews) - Steep Learning Curve (20 reviews) - Complex Setup (11 reviews) - Difficult Learning (10 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Phonexa? *AI-generated summary from verified user reviews* **Pros:** - Users praise Phonexa's **exceptional customer support** , noting its knowledgeable team and outstanding assistance for business growth. - Users find Phonexa to be **easy to use** after training, enhancing their operational efficiency and satisfaction. - Users find the **support team's helpfulness** invaluable, providing essential assistance for successful campaign setup and troubleshooting. - Users value the **excellent functionality and support** of Phonexa, enhancing their lead generation and call tracking efforts. - Users value the **extensive and customizable features** of Phonexa, making campaign management a breeze. **Cons:** - Users find a **steep learning curve** with Phonexa's complexity, suggesting more guidance for a smoother onboarding experience. - Users experience a **steep learning curve** initially but acknowledge the long-term benefits once mastered. - Users find the **complex setup** of Phonexa challenging, requiring additional guidance and support for effective use. - Users find the **difficult learning** curve challenging, requiring time and effort to master Phonexa's features effectively. - Users find the Phonexa interface to be **not intuitive** , requiring additional support for effective use and setup. #### What Are Recent G2 Reviews of Phonexa? **"[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)"** **Rating:** 5.0/5.0 stars *— Simon A.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) --- **"[Effortless Call Routing with Outstanding Support](https://www.g2.com/survey_responses/phonexa-review-12707395)"** **Rating:** 5.0/5.0 stars *— Charm S.* [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) --- #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### 3. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 9.6/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst, Account Manager - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consistent reliability** of Voiso, which ensures smooth operations for daily business activities. - Users appreciate the **ease of use** of Voiso, finding it simple and efficient for their daily tasks. - Users value the **omnichannel workspace** of Voiso, seamlessly integrating calls, texts, and messages for enhanced efficiency. - Users value the **AI predictive dialer and speech analytics** , significantly enhancing their team's efficiency and insights. - Users value the **AI predictive dialer** and analytics features, enhancing team efficiency and customer insights significantly. **Cons:** - Users find the **complex processes** for setup and data export challenging, requiring significant support and training. - Users find the **inadequate reporting** limits insights, needing better analytics for SMS campaigns and manual audit trails. - Users find a **steep learning curve** in Voiso's setup and customization, challenging for non-technical users. - Users struggle with the **lack of intuitiveness** of Voiso, especially during setup and mobile app use. - Users find the **steep learning curve** challenging, especially for non-technical users setting up complex call flows. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 4. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (133 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (62 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly. - Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history. - Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow. - Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems. - Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities. **Cons:** - Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations. - Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience. - Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience. - Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems. - Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience. #### What Are Recent G2 Reviews of Ozonetel? **"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"** **Rating:** 5.0/5.0 stars *— Kishore K.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228) --- **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 5. [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) ConnectAndSell is a cutting-edge sales acceleration solution designed to enhance the efficiency and effectiveness of sales teams by facilitating more meaningful conversations with decision-makers in a shorter amount of time. By integrating human expertise with advanced artificial intelligence, ConnectAndSell streamlines the outbound sales process, making it easier for teams to engage with potential clients and drive revenue growth. Targeted primarily at sales organizations looking to optimize their outbound strategies, ConnectAndSell caters to a diverse audience, including startups, established enterprises, and sales professionals aiming to refine their approach to lead generation. The platform is particularly beneficial for teams launching new outbound initiatives or those seeking to improve existing processes. By leveraging ConnectAndSell's technology, users can expect to see a significant increase in the number of quality conversations, which is essential for closing deals and expanding their customer base. One of the standout features of ConnectAndSell is its unique combination of live agents and automation. This dual approach allows sales representatives to bypass common obstacles, such as gatekeepers, and connect directly with key decision-makers. The platform's AI-driven insights further enhance this process by providing data that helps identify the right buyers to target, ultimately leading to more booked meetings. The emphasis on compliance and scalability ensures that organizations can grow their sales efforts without compromising on regulatory standards or operational efficiency. In addition to its robust technological capabilities, ConnectAndSell positions itself as a partner in the development of sales teams. With over a decade of experience and millions of successful sales conversations under its belt, the company focuses on enablement and coaching, ensuring that sales representatives not only dial faster but also sell smarter. This commitment to rep development sets ConnectAndSell apart from traditional software solutions, as it emphasizes the importance of continuous improvement and skill enhancement within sales teams. Overall, ConnectAndSell offers a comprehensive solution for organizations looking to accelerate their sales processes. By combining human interaction with powerful automation and AI insights, it empowers sales teams to achieve their goals more efficiently while fostering an environment of growth and development. **Average Rating:** 4.3/5.0 **Total Reviews:** 229 **How Do G2 Users Rate ConnectAndSell?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.5/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ConnectAndSell?** - **Seller:** [ConnectAndSell](https://www.g2.com/sellers/connectandsell) - **Company Website:** https://www.connectandsell.com - **Year Founded:** 2007 - **HQ Location:** Los Gatos, California - **Twitter:** @ConnectAndSell (1,627 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/105048/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Development Representative, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 39% Small-Business #### What Are ConnectAndSell's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Time-saving (5 reviews) - Efficiency (4 reviews) - Lead Generation (4 reviews) - Call Recording (3 reviews) **Cons:** - Call Issues (4 reviews) - Delays (3 reviews) - Integration Issues (2 reviews) - Slow Loading (2 reviews) - System Delays (2 reviews) ### What Do G2 Reviewers Say About ConnectAndSell? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **outstanding customer support** from ConnectAndSell, making the experience seamless and productive. - Users value the **time-saving efficiency** of ConnectAndSell, enabling more connected calls and increased productivity. - Users appreciate the **efficiency** of ConnectAndSell, enabling more calls and meetings with less wasted time. - Users highlight the **efficient lead generation** of ConnectAndSell, facilitating numerous conversations and increased meetings booked. - Users appreciate the **easy call recording and transcription** features of ConnectAndSell, enhancing productivity and follow-up efficiency. **Cons:** - Users experience **call issues** due to delays and dropped connections, impacting their overall calling effectiveness. - Users experience **delays in call connections** which can lead to occasional dropped calls during the dialing process. - Users face **integration issues** with ConnectAndSell, as real-time CRM connectivity is currently lacking and cumbersome. - Users experience **slow loading** times, often noticing lags during calls and requiring specific usage for optimal performance. - Users experience **system delays** during calls, leading to occasional dropped calls and connection issues with agents. #### What Are Recent G2 Reviews of ConnectAndSell? **"[ConnectAndSell Supercharged Our Customer Conversations](https://www.g2.com/survey_responses/connectandsell-review-12683115)"** **Rating:** 5.0/5.0 stars *— Rob C.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12683115) --- **"[Helped us launch our Outbound Sales initiatives!](https://www.g2.com/survey_responses/connectandsell-review-12664460)"** **Rating:** 5.0/5.0 stars *— Christina M.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12664460) --- #### What Are G2 Users Discussing About ConnectAndSell? - [What is ConnectAndSell used for?](https://www.g2.com/discussions/what-is-connectandsell-used-for) ### 6. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Vonage Contact Center, highlighting its simple integration and functional dialer. - Users value the **seamless CRM integration** of Vonage Contact Center, enhancing customer management and service quality. - Users love the **easy setup** of Vonage Contact Center, enabling quick integration and hassle-free usage anytime, anywhere. - Users value the **easy integrations** with existing systems, facilitating quick implementation and efficient use in their organizations. - Users value the **seamless CRM integration** in Vonage Contact Center, enhancing personalized service and operational efficiency. **Cons:** - Users face **call issues** including difficulties changing outbound numbers and slow connectivity affecting their work. - Users face challenges with **limited customization** options, making it difficult to tailor the service to their workflows. - Users feel that Vonage Contact Center is **expensive** compared to other options, making pricing a significant concern. - Users note **limited customization** options in Vonage Contact Center, hindering adaptation to specific workflows and processes. - Users experience **communication issues** with texting and cold calling, affecting connectivity and customer interaction. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 7. [800.com](https://www.g2.com/products/800-com/reviews) Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: 📶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads 💻Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA 👱Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement 📲Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,000 **How Do G2 Users Rate 800.com?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 10.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind 800.com?** - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** https://www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/800-com (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small-Business, 12% Mid-Market #### What Are 800.com's Pros and Cons? **Pros:** - Ease of Use (303 reviews) - Easy Setup (234 reviews) - Customer Support (170 reviews) - Number Management (142 reviews) - Positive Experience (116 reviews) **Cons:** - Expensive (50 reviews) - Learning Curve (25 reviews) - Limited Features (25 reviews) - Number Management (25 reviews) - Call Connectivity Issues (21 reviews) ### What Do G2 Reviewers Say About 800.com? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of 800.com, enabling quick setup and seamless connectivity with everyone. - Users value the **easy setup** of 800.com, finding it intuitive for managing telecom features effortlessly. - Users appreciate the **helpful customer support** of 800.com, especially for seamless onboarding and timely issue resolution. - Users value the **efficient number management** by 800.com, enabling easy call forwarding and cost savings. - Users appreciate the **easy setup and reporting features** of 800.com, enhancing contact management and overall satisfaction. **Cons:** - Users find the **pricing to be on the higher side** , especially for additional features and multiple lines. - Users find the **learning curve challenging** , especially for those unfamiliar with phone systems and navigation. - Users feel that 800.com has **limited features** , particularly in customization and functionality within the app. - Users find the **limited app features for number management** frustrating, preferring the website's capabilities. - Users face **call connectivity issues** with 800.com, affecting voicemail access and text message functionality. #### What Are Recent G2 Reviews of 800.com? **"[Perfect for Small Businesses and Remote Teams](https://www.g2.com/survey_responses/800-com-review-13060426)"** **Rating:** 5.0/5.0 stars *— Luis H.* [Read full review](https://www.g2.com/survey_responses/800-com-review-13060426) --- **"[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)"** **Rating:** 4.0/5.0 stars *— Stephanie E.* [Read full review](https://www.g2.com/survey_responses/800-com-review-11866654) --- #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### 8. [Freshsales](https://www.g2.com/products/freshsales/reviews) Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,199 **How Do G2 Users Rate Freshsales?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Freshsales?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) - **Ownership:** NASDAQ: FRSH **Who Uses This Product?** - **Who Uses This:** CEO, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Freshsales's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Features (70 reviews) - Helpful (55 reviews) - Customer Support (50 reviews) - Intuitive (41 reviews) **Cons:** - Missing Features (47 reviews) - Limited Features (32 reviews) - Limitations (28 reviews) - Learning Curve (25 reviews) - Limited Customization (21 reviews) ### What Do G2 Reviewers Say About Freshsales? *AI-generated summary from verified user reviews* **Pros:** - Users find Freshsales to be **user-friendly and easy to navigate** , enhancing their overall experience and efficiency. - Users value the **user-friendly interface and abundant features** of Freshsales, enhancing their CRM experience significantly. - Users find Freshsales to be a **helpful CRM tool** for effectively tracking and managing business development leads. - Users commend the **responsive customer support** from Freshsales, making integration and transitions smooth and effective. - Users appreciate the **intuitive interface** of Freshsales, making it easy to learn and navigate with excellent customization. **Cons:** - Users find **missing features** in Freshsales, particularly in configuration, reporting, and automation, hindering usability. - Users report **limited features** in Freshsales, leading to frustrations with reporting, email functionality, and overall adaptability. - Users find **configuration difficulties** and inconsistent app structures in Freshsales, complicating their overall usage experience. - Users find the **learning curve challenging** , especially with reporting and differentiating features between Freshsales and Freshworks. - Users note the **limited customization** options in Freshsales, which restricts control over features and functionality. #### What Are Recent G2 Reviews of Freshsales? **"[Clean, Easy-to-Use CRM That Streamlines the Entire Sales Pipeline](https://www.g2.com/survey_responses/freshsales-review-12996129)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12996129) --- **"[A Practical CRM for Managing Leads and Customer Interactions](https://www.g2.com/survey_responses/freshsales-review-12946886)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/freshsales-review-12946886) --- #### What Are G2 Users Discussing About Freshsales? - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) - 2 comments - [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) - 1 comment - [What are the major types of CRM?](https://www.g2.com/discussions/what-are-the-major-types-of-crm) - 1 upvote - [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) - 1 comment ### 9. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (56 reviews) - Helpful (55 reviews) - Customer Support (53 reviews) - Time-saving (38 reviews) - Automation (34 reviews) **Cons:** - Call Issues (21 reviews) - Number Issues (11 reviews) - Contact Management (10 reviews) - Missing Features (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users find Kixie PowerCall & SMS incredibly **easy to use** , featuring straightforward setup and seamless CRM integration. - Users find the **helpful support** from Kixie's team invaluable, enhancing their overall experience and efficiency. - Users value the **excellent customer support** from Kixie, praising timely responses and effective assistance from the team. - Users love the **time-saving benefits** of Kixie PowerCall & SMS, enabling quick and efficient outbound sales calls. - Users praise the **automation features** of Kixie PowerCall & SMS for enhancing efficiency and streamlining communication. **Cons:** - Users find the **call issues** in Kixie PowerCall & SMS hinder effective management and communication during power dialing. - Users often face **number issues** with Kixie, including missing call logs and incorrect spam classifications. - Users find the **contact management system lacking** , with issues like syncing delays and limited oversight on communications. - Users note the absence of **ringless voicemail drop** and limited reporting features, which may affect functionality. - Users experience **connection issues** , including outages and SMS failures, affecting reliability and integration with their CRM. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 10. [CallTools](https://www.g2.com/products/calltools/reviews) CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. **Average Rating:** 4.8/5.0 **Total Reviews:** 75 **How Do G2 Users Rate CallTools?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 10.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 10.0/10 (Category avg: 8.8/10) - **Information Locater:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CallTools?** - **Seller:** [Call Tools](https://www.g2.com/sellers/call-tools) - **Company Website:** https://calltools.com - **Year Founded:** 2015 - **HQ Location:** Irvine, CA - **Twitter:** @CallTools (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6383082/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Real Estate, Financial Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are CallTools's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (9 reviews) - Helpful (8 reviews) - Features (4 reviews) - Intuitive (4 reviews) **Cons:** - Expensive (3 reviews) - Learning Curve (3 reviews) - High Cost (2 reviews) - Complex Processes (1 reviews) - Dialer Limitations (1 reviews) ### What Do G2 Reviewers Say About CallTools? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** , highlighting its promptness and helpfulness during onboarding with CallTools. - Users praise the **ease of use** of CallTools, enabling fast setup and quick adaptation without extensive training. - Users praise the **prompt support** of CallTools, noting how quickly and knowledgeably help is provided. - Users praise CallTools for its **intuitive design and innovative features** , enhancing productivity and ease of use for sales teams. - Users praise CallTools for its **intuitive design** , making it easy to use and boosting call productivity significantly. **Cons:** - Users recognize the **high cost** of CallTools, wishing it were more affordable despite its quality and features. - Users find the **learning curve overwhelming** , especially during initial onboarding and getting accustomed to the features. - Users note the **high cost** of CallTools, which can be a barrier despite its otherwise excellent performance. - Users feel that the **onboarding process is complex** , which can lead to inefficiencies for experienced users. - Users experience **dialer limitations** , particularly delays in connecting calls after a previous call ends. #### What Are Recent G2 Reviews of CallTools? **"[CallTools Live Filtering and Outstanding Support Streamline Our Calling Operations](https://www.g2.com/survey_responses/calltools-review-12443012)"** **Rating:** 5.0/5.0 stars *— Florence d.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12443012) --- **"[Phenomenal Support—Issues Resolved in Minutes](https://www.g2.com/survey_responses/calltools-review-12511203)"** **Rating:** 4.0/5.0 stars *— Brady M.* [Read full review](https://www.g2.com/survey_responses/calltools-review-12511203) --- #### What Are G2 Users Discussing About CallTools? - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) ### 11. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 568 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (28 reviews) - Helpful (28 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (10 reviews) - Missing Features (8 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **exceptional customer support** from Revenue.io, appreciating quick and friendly responses to their needs. - Users find Revenue.io **very easy to use and intuitive** , appreciating its seamless integration and organized approach to customer interactions. - Users value the **exceptional support** from Revenue.io, appreciating prompt and friendly assistance throughout their implementation process. - Users praise the **easy setup** process of Revenue.io, noting seamless implementation and excellent support from the team. - Users appreciate the **seamless Salesforce integration** of Revenue.io, significantly enhancing their sales operations and efficiency. **Cons:** - Users face **call issues** with disconnections and difficulties tracking recent calls, impacting their overall experience. - Users desire **enhanced features** like AI integration, better support systems, and UI improvements in Revenue.io. - Users find the **limited features** of Revenue.io restrict functionality, particularly with integrations and mobile capabilities. - Users report **connection issues** with Revenue.io, especially with dropped calls and unreliable mobile functionality. - Users experience **dialer issues** that complicate tracking calls and hinder effective troubleshooting during usage. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 12. [Salesmate](https://www.g2.com/products/salesmate/reviews) Salesmate is an AI-powered Customer Relationship Management (CRM) platform built for mid-market and enterprise teams that need a connected system to run revenue operations at scale. It centralizes customer data, deal pipelines, tasks, and conversations so sales, marketing, support, and revenue operations stay aligned on every account. By bringing execution and visibility into one place, Salesmate reduces operational friction and helps teams move faster from first touch to renewal. Salesmate is designed for organizations scaling across teams, regions, and customer segments - and looking for a CRM that supports structured processes without slowing people down. The platform supports key revenue workflows such as capturing and qualifying leads, managing complex sales cycles, coordinating cross-team handoffs, and tracking performance through reporting and forecasting. Automation through no-code workflows and sequences reduces repetitive work, standardizes best practices, and ensures timely follow-ups without adding unnecessary complexity. A core strength of Salesmate is communication visibility and execution discipline. With seamless email synchronization and tracking, teams can monitor engagement and keep every interaction tied to the right contact, company, and deal. Built-in meeting scheduling improves speed-to-lead and responsiveness, while dashboards and reports give leaders the clarity they need to forecast accurately, identify bottlenecks, and optimize conversion across the funnel. Skara extends Salesmate with CRM-native AI agents that don’t just answer questions - they take action across the customer lifecycle. Skara can engage prospects and customers through real-time conversations, qualify and route inbound leads, book meetings using calendar availability and time-zone logic, and automatically create or update CRM records to keep pipelines clean. Beyond pre-sales, Skara can handle repetitive support requests using knowledge bases, deflect tickets, capture structured data through conversational forms, trigger workflows, assign owners, and escalate complex cases with full context and summaries. For eCommerce and digital-first businesses, Skara also enables conversational commerce use cases such as guided product discovery, answering product and availability questions, handling order status and returns, and capturing high-intent signals that flow directly into the CRM. Together, Salesmate and Skara help mid-market and enterprise organizations operate with greater speed and precision - delivering more qualified conversations, cleaner data, stronger handoffs between teams, and a customer experience that feels responsive and personalized at every stage. **Average Rating:** 4.7/5.0 **Total Reviews:** 114 **How Do G2 Users Rate Salesmate?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Salesmate?** - **Seller:** [Salesmate](https://www.g2.com/sellers/salesmate) - **Company Website:** https://www.salesmate.io - **Year Founded:** 2016 - **HQ Location:** Charlotte, NC - **Twitter:** @SalesmateIO (2,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmate/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 73% Small-Business, 14% Mid-Market #### What Are Salesmate's Pros and Cons? **Pros:** - Customer Support (15 reviews) - Ease of Use (15 reviews) - Features (12 reviews) - Helpful (11 reviews) - Intuitive (9 reviews) **Cons:** - Integration Issues (4 reviews) - Limited Features (4 reviews) - Missing Features (4 reviews) - Learning Curve (3 reviews) - Not Intuitive (3 reviews) ### What Do G2 Reviewers Say About Salesmate? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Salesmate, highlighting quick responses and amazing care in addressing needs. - Users appreciate the **ease of use** in Salesmate, enjoying a seamless all-in-one solution for managing their business. - Users love the **easy user interface** and comprehensive features of Salesmate, streamlining workflows and enhancing customer engagement. - Users appreciate the **super easy interface** of Salesmate, enhancing productivity and providing an all-in-one solution for communication. - Users love the **intuitive user interface** of Salesmate, making workflow creation and management straightforward and efficient. **Cons:** - Users find **integration issues** with Salesmate, particularly with workflow automation and third-party apps, impacting overall experience. - Users note that Salesmate has **limited features** in third-party integrations and email management, needing improvements for better functionality. - Users note the **missing features** in Salesmate, particularly in support, integrations, and mobile functionality. - Users highlight a **learning curve** for advanced configurations, requiring technical support for effective setup and management. - Users find Salesmate **not intuitive** , often struggling with advanced configurations and needing technical assistance for setup. #### What Are Recent G2 Reviews of Salesmate? **"[Dream Team](https://www.g2.com/survey_responses/salesmate-review-12820899)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/salesmate-review-12820899) --- **"[The first CRM that actually keeps up with my deal flow](https://www.g2.com/survey_responses/salesmate-review-12970513)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/salesmate-review-12970513) --- #### What Are G2 Users Discussing About Salesmate? - [Is HubSpot free?](https://www.g2.com/discussions/is-hubspot-free) - [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) - 1 comment - [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) - 1 comment - [How does Salesmate work?](https://www.g2.com/discussions/how-does-salesmate-work) ### 13. [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 334 **How Do G2 Users Rate MightyCall?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind MightyCall?** - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** https://www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall (1,499 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mightycall/about (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small-Business, 7% Mid-Market #### What Are MightyCall's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Customer Support (55 reviews) - Helpful (44 reviews) - Customer Service (31 reviews) - Reliability (31 reviews) **Cons:** - Call Issues (16 reviews) - Number Issues (15 reviews) - Complexity (14 reviews) - Connection Issues (14 reviews) - Missing Features (13 reviews) ### What Do G2 Reviewers Say About MightyCall? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **easy-to-use interface** of MightyCall, making phone management seamless and efficient. - Users praise the **responsive customer support** of MightyCall, appreciating quick resolutions to technical issues and onboarding help. - Users emphasize the **helpful customer support** of MightyCall, quickly addressing queries and enhancing user experience. - Users commend the **outstanding customer support** of MightyCall, highlighting quick responses and knowledgeable assistance. - Users rave about the **reliability** of MightyCall, praising its consistent performance and outstanding call quality. **Cons:** - Users experience **call handling issues** with MightyCall, leading to inefficiencies and potential loss of business opportunities. - Users report experiencing **number issues** such as SMS limitations and call handling problems that hinder efficient communication. - Users find the **IVR setup and tools confusing** , impacting their ability to utilize MightyCall effectively. - Users face **connection issues** with MightyCall, experiencing dropped calls and inconsistent call quality that affect reliability. - Users express frustration over the **missing features** , such as call recording and proper call journal functionality. #### What Are Recent G2 Reviews of MightyCall? **"[Empowers Small Teams with Powerful Call Management](https://www.g2.com/survey_responses/mightycall-review-12833548)"** **Rating:** 4.0/5.0 stars *— Sandy B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) --- **"[Call clarity and intuitive setup make MightyCall a win for organized team communication](https://www.g2.com/survey_responses/mightycall-review-13091012)"** **Rating:** 4.5/5.0 stars *— Hernando B.* [Read full review](https://www.g2.com/survey_responses/mightycall-review-13091012) --- #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### 14. [FreJun](https://www.g2.com/products/frejun/reviews) FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes. **Average Rating:** 4.8/5.0 **Total Reviews:** 69 **How Do G2 Users Rate FreJun?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 9.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10) - **Information Locater:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FreJun?** - **Seller:** [FreJun](https://www.g2.com/sellers/frejun) - **Year Founded:** 2019 - **HQ Location:** Seattle, WA - **LinkedIn® Page:** https://www.linkedin.com/company/frejun/ (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of FreJun? **"[FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated](https://www.g2.com/survey_responses/frejun-review-13096048)"** **Rating:** 5.0/5.0 stars *— Girija P.* [Read full review](https://www.g2.com/survey_responses/frejun-review-13096048) --- **"[Easy CRM Integration, Powerful Dialing Features, and Wonderful Support](https://www.g2.com/survey_responses/frejun-review-12780177)"** **Rating:** 5.0/5.0 stars *— Ayushi S.* [Read full review](https://www.g2.com/survey_responses/frejun-review-12780177) --- ### 15. [lemlist](https://www.g2.com/products/lemlist/reviews) lemlist is the AI outbound platform that lets sales teams reach prospects on email, LinkedIn, calls, WhatsApp, and SMS from one place, so more of their outreach turns into booked meetings and closed deals. With lemlist, you can: - Find leads that match your ICP in a 650M+ database and enrich them with verified emails and phone numbers, no extra tools needed - Spot when prospects are ready to buy with intent signal agents that track buying signals and add leads to campaigns at the right moment - Turn scattered lead data into usable context with data enrichment agents that pull insights from LinkedIn, websites, and your CRM - Build full campaigns by chatting with lemAgent, the built-in AI agent that creates your lead list, sequence, and messages - Run automated multichannel sequences and manage every reply from one unified inbox - Keep emails out of spam with built-in deliverability tools, including lemwarm - Work from your CRM with Salesforce, HubSpot, and Pipedrive integrations, or run lemlist straight from Claude via MCP Most tools cover one part of outbound. lemlist covers the whole workflow, from finding a prospect to booking the meeting, and keeps a human in control at every step. SDRs, sales leaders, ops teams, and founders use lemlist to cut manual work and spend more of their time selling. Learn more and start your free 14-day trial at www.lemlist.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,760 **How Do G2 Users Rate lemlist?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind lemlist?** - **Seller:** [lemlist](https://www.g2.com/sellers/lemlist) - **Company Website:** https://lemlist.com/ - **Year Founded:** 2018 - **HQ Location:** Paris, Île-de-France, France - **Twitter:** @lemlist (2,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18342604/ (254 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 8% Mid-Market #### What Are lemlist's Pros and Cons? **Pros:** - Ease of Use (585 reviews) - Features (369 reviews) - Helpful (292 reviews) - Automation (262 reviews) - LinkedIn Integration (250 reviews) **Cons:** - Missing Features (208 reviews) - Expensive (140 reviews) - Learning Curve (125 reviews) - Campaign Management (83 reviews) - Email Management (77 reviews) ### What Do G2 Reviewers Say About lemlist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of lemlist, valuing its user-friendly UI and excellent customer support. - Users appreciate the **user-friendly layout** of lemlist, enhancing campaign efficiency and streamlining workflow for busy schedules. - Users value **easy personalization for outreach at scale** , facilitating genuine connections while saving time with automation. - Users appreciate the **automation features** of lemlist, enhancing outreach efficiency while maintaining a personal touch. - Users value the **LinkedIn integration** of Lemlist, enhancing their outreach with personalized and authentic communication. **Cons:** - Users note the **missing features** in Lemlist, including limited lead enrichment and sporadic usability issues. - Users find lemlist **expensive** , particularly due to accumulating costs for additional credits and low initial offering. - Users often find the **learning curve steep** , making initial setup and integrations feel cumbersome, especially for new users. - Users find the **interface complex** when managing multiple campaigns, and adjustments can't be made post-launch. - Users find the **email management costly and somewhat clunky** , especially during initial setup and formatting adjustments. #### What Are Recent G2 Reviews of lemlist? **"[Loyal User, Will Continue to be loyal!](https://www.g2.com/survey_responses/lemlist-review-11730822)"** **Rating:** 5.0/5.0 stars *— Omar S.* [Read full review](https://www.g2.com/survey_responses/lemlist-review-11730822) --- **"[A core part of our startup's growth stack](https://www.g2.com/survey_responses/lemlist-review-13062775)"** **Rating:** 5.0/5.0 stars *— Yohann C.* [Read full review](https://www.g2.com/survey_responses/lemlist-review-13062775) --- #### What Are G2 Users Discussing About lemlist? - [What is lemlist used for?](https://www.g2.com/discussions/what-is-lemlist-used-for) - 2 comments ### 16. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 301 **How Do G2 Users Rate NUACOM?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (7 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , noting prompt resolutions and friendly assistance throughout the onboarding process. - Users find NUACOM to be **extremely easy to use** , with excellent onboarding support and a well-laid-out portal. - Users find NUACOM to be very **helpful** , enhancing call handling and offering excellent support throughout the process. - Users value the **easy setup** process of NUACOM, highlighting seamless transitions and quick assistance from the team. - Users praise the **efficient and friendly customer service** of NUACOM, highlighting the staff's helpfulness and expertise. **Cons:** - Users experience **occasional call issues** , including lag, but find support helpful in resolving them. - Users face **call limitations** with NUACOM, including issues accessing calls directly and lack of texting integration. - Users find NUACOM to be **highly expensive** , especially when needing multiple extensions and additional features. - Users express the desire for **missing features** , including more headset options and essential report functions. - Users experience **connection issues** with NUACOM, as call quality relies heavily on stable internet speed and bandwidth. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 17. [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews) Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster. **Average Rating:** 4.5/5.0 **Total Reviews:** 62 **How Do G2 Users Rate Ring.io?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) - **Personalization:** 9.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10) - **Information Locater:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Ring.io?** - **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io) - **Year Founded:** 2009 - **HQ Location:** Herndon, VA - **Twitter:** @ringIO (907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/943286/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 73% Small-Business, 23% Mid-Market #### What Are Ring.io's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Helpful (9 reviews) - Easy Integrations (8 reviews) - CRM Integration (7 reviews) - Integrations (7 reviews) **Cons:** - Call Issues (7 reviews) - Missing Features (6 reviews) - Software Bugs (5 reviews) - Chat Functionality Issues (4 reviews) - App Functionality (3 reviews) ### What Do G2 Reviewers Say About Ring.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Ring.io, highlighting its seamless CRM integration and efficient call tracking. - Users value the **helpful admin tools** of Ring.io, enhancing their ability to manage calls and support effectively. - Users appreciate the **easy integrations** of Ring.io with CRMs, enhancing user experience and accessibility. - Users love the **seamless CRM integration** of Ring.io, enhancing their workflow and caller management experience. - Users love the **seamless CRM integration** of Ring.io, enhancing usability and streamlining their calling experience. **Cons:** - Users experience occasional **call issues** with glitches in the web app and message functionality, though resolutions are prompt. - Users are frustrated by the **missing features** , lacking text/photo options and call transcription capabilities in Ring.io. - Users experience **occasional software bugs** with Ring.io, particularly with the power dialer and communication features. - Users experience **chat functionality issues** , including glitches and limitations on texting and photo sharing. - Users report a **lack of messaging features** in the app, hindering communication while using the mobile interface. #### What Are Recent G2 Reviews of Ring.io? **"[i love Ring.Io for all my sales calls](https://www.g2.com/survey_responses/ring-io-review-11299789)"** **Rating:** 5.0/5.0 stars *— Dylan N.* [Read full review](https://www.g2.com/survey_responses/ring-io-review-11299789) --- **"[Ring.io Experience](https://www.g2.com/survey_responses/ring-io-review-11608123)"** **Rating:** 5.0/5.0 stars *— kyle s.* [Read full review](https://www.g2.com/survey_responses/ring-io-review-11608123) --- #### What Are G2 Users Discussing About Ring.io? - [What is Ring.io used for?](https://www.g2.com/discussions/what-is-ring-io-used-for) - 2 comments ### 18. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,501 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** https://salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Forecasting (486 reviews) - Features (365 reviews) - Helpful (287 reviews) - Forecasting Ease (280 reviews) - Intuitive (246 reviews) **Cons:** - Limitations (186 reviews) - Limited Customization (150 reviews) - Learning Curve (147 reviews) - Missing Features (147 reviews) - Salesforce Integration (131 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Clari's Forecasting, facilitating quick updates and tracking against quotas seamlessly. - Users value Clari's **real-time updates and seamless Salesforce integration** , greatly enhancing their sales workflow and opportunity management. - Users find Clari **extremely helpful** for managing forecasts and dashboards, simplifying the administration process significantly. - Users value the **forecasting ease** of Clari, enabling efficient sales meetings and quick updates without distraction. - Users appreciate the **intuitive design** of Clari, fostering seamless navigation and efficient updates for better decision-making. **Cons:** - Users find **customization limitations** in Clari, facing challenges in tailoring it to unique business needs. - Users experience **limited customization** with Clari, hindering their ability to meet unique business needs effectively. - Users note a **steep learning curve** with Clari, primarily due to initial configuration and confusing UI navigation. - Users find that Clari lacks **essential features** , such as effective filtering and customization options for better usability. - Users experience **data reflection delays** between Salesforce and Clari, complicating their reporting and navigation efforts. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 19. [Koncert](https://www.g2.com/products/koncert/reviews) Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 405 **How Do G2 Users Rate Koncert?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Koncert?** - **Seller:** [Koncert](https://www.g2.com/sellers/koncert) - **Company Website:** https://www.koncert.com/ - **Year Founded:** 2004 - **HQ Location:** Windham, NH - **Twitter:** @koncert (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Koncert's Pros and Cons? **Pros:** - Time-saving (56 reviews) - Efficiency (46 reviews) - Lead Generation (39 reviews) - Ease of Use (32 reviews) - Automation (31 reviews) **Cons:** - Call Issues (35 reviews) - Dialer Issues (28 reviews) - Slow Loading (12 reviews) - Software Bugs (12 reviews) - Delays (11 reviews) ### What Do G2 Reviewers Say About Koncert? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving efficiency** of Koncert for making multiple cold calls quickly and easily organizing results. - Users appreciate the **efficiency** of Koncert, streamlining multitasking and significantly speeding up their cold calling process. - Users value the **efficient lead generation** and the ability to call multiple contacts simultaneously for increased productivity. - Users find Koncert to be **extremely user-friendly** , making it accessible and intuitive for everyone. - Users appreciate the **automation features** of Koncert, enhancing efficiency and allowing focus on meaningful conversations. **Cons:** - Users report occasional **call issues** with Koncert, including audio glitches and delays that disrupt communication. - Users experience **dialer issues** with Koncert, preferring simpler options for making calls and tracking attempts. - Users often experience **slow loading times** when connecting calls, leading to frustrating delays in conversations. - Users experience **software bugs** with Koncert, including issues with audio and confusion over spam filters. - Users report a **notable delay** in audio when calls connect, impacting the flow of conversation. #### What Are Recent G2 Reviews of Koncert? **"[Highly Efficient Calling Solution with Excellent Support](https://www.g2.com/survey_responses/koncert-review-13089473)"** **Rating:** 5.0/5.0 stars *— Lam T.* [Read full review](https://www.g2.com/survey_responses/koncert-review-13089473) --- **"[AI-Powered Parallel Dialing That Connects to Humans Faster—Great Value](https://www.g2.com/survey_responses/koncert-review-13090842)"** **Rating:** 5.0/5.0 stars *— Cindy Z.* [Read full review](https://www.g2.com/survey_responses/koncert-review-13090842) --- #### What Are G2 Users Discussing About Koncert? - [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for) ### 20. [CTM](https://www.g2.com/products/ctm-ctm/reviews) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 **How Do G2 Users Rate CTM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.4/10 (Category avg: 8.8/10) - **Information Locater:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CTM?** - **Seller:** [CTM](https://www.g2.com/sellers/ctm) - **Company Website:** https://www.ctm.com/ - **Year Founded:** 2009 - **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **LinkedIn® Page:** https://www.linkedin.com/company/5377709/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 65% Small-Business, 30% Mid-Market #### What Are CTM's Pros and Cons? **Pros:** - Customer Support (49 reviews) - Ease of Use (47 reviews) - Helpful (43 reviews) - Call Tracking (30 reviews) - Features (28 reviews) **Cons:** - Learning Curve (23 reviews) - Complexity (15 reviews) - Difficult Navigation (15 reviews) - Steep Learning Curve (15 reviews) - Missing Functionality (11 reviews) ### What Do G2 Reviewers Say About CTM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of CTM, ensuring quick assistance and a user-friendly experience. - Users find CTM **easy to use** , benefiting from intuitive design and excellent support for optimizing call management. - Users praise CTM's **outstanding customer support** and user-friendly implementation, enhancing their overall experience and operations. - Users value the **accurate call tracking** of CTM, enhancing marketing insights and team training effectiveness. - Users love the **user-friendly interface** of CTM, coupled with exceptional customer support and robust tracking capabilities. **Cons:** - Users find the **learning curve quite steep** , making it challenging to effectively use the CTM features. - Users find the **complexity** of CTM's features overwhelming, making the learning curve steep and frustrating. - Users find **difficult navigation** in CallTrackingMetrics, especially new users trying to manage reports and updates. - Users find the **learning curve steep** , making setup and integration with CallTrackingMetrics quite challenging. - Users find the **missing functionality** of preset templates and global number availability a significant limitation in CTM. #### What Are Recent G2 Reviews of CTM? **"[CallTrackingMetrics the #1 call center VOIP software.](https://www.g2.com/survey_responses/ctm-review-5310809)"** **Rating:** 5.0/5.0 stars *— Alex F.* [Read full review](https://www.g2.com/survey_responses/ctm-review-5310809) --- **"[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)"** **Rating:** 4.5/5.0 stars *— Loganathan V.* [Read full review](https://www.g2.com/survey_responses/ctm-review-10369199) --- #### What Are G2 Users Discussing About CTM? - [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for) ### 21. [CallRail](https://www.g2.com/products/callrail/reviews) CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,628 **How Do G2 Users Rate CallRail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 8.5/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind CallRail?** - **Seller:** [CallRail](https://www.g2.com/sellers/callrail) - **Company Website:** https://www.callrail.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @CallRail (6,067 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 73% Small-Business, 22% Mid-Market #### What Are CallRail's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Features (102 reviews) - Call Tracking (90 reviews) - Helpful (76 reviews) - Call Recording (64 reviews) **Cons:** - Missing Features (29 reviews) - Integration Issues (26 reviews) - Call Issues (23 reviews) - Expensive (22 reviews) - Learning Curve (22 reviews) ### What Do G2 Reviewers Say About CallRail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CallRail, streamlining call management and enhancing tracking efficiency. - Users value CallRail's **user-friendly platform and effective call tracking** , enhancing their ability to manage and convert leads efficiently. - Users value the **powerful insights** from CallRail, effectively tracking calls and optimizing marketing campaigns with clarity. - Users highly value the **powerful insights** provided by CallRail, enhancing clarity on campaign effectiveness and tracking. - Users value the **call recording features** of CallRail, enhancing customer satisfaction and offering seamless communication tools. **Cons:** - Users are disappointed by the **missing features** like better integrations and more natural AI voice interactions. - Users face significant **integration issues** with CallRail, particularly with third-party apps and CRM systems. - Users face **call issues** with CallRail, including difficulties in forwarding calls and CRM integration complications. - Users find CallRail's **expensive pricing** adds up quickly, making it challenging to justify combined costs with other services. - Users find the **learning curve steep** with CallRail, as managing settings and numbers is often time-consuming. #### What Are Recent G2 Reviews of CallRail? **"[Clear Campaign Call Tracking That Improves Marketing Decisions](https://www.g2.com/survey_responses/callrail-review-13096355)"** **Rating:** 4.5/5.0 stars *— Brandon S.* [Read full review](https://www.g2.com/survey_responses/callrail-review-13096355) --- **"[Intuitive, Reliable Call Tracking with Time-Saving AI Summaries](https://www.g2.com/survey_responses/callrail-review-13096278)"** **Rating:** 5.0/5.0 stars *— Joey H.* [Read full review](https://www.g2.com/survey_responses/callrail-review-13096278) --- #### What Are G2 Users Discussing About CallRail? - [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments ### 22. [SalesExec](https://www.g2.com/products/salesexec/reviews) SalesExec is a web-based sales engagement and lead management solution that helps salespeople contact and close more leads in less time. Salespeople surpass their quota by getting 40−60% more of their prospects on the phone and into a conversation. SalesExec works with SMB and enterprise clients across multiple B2C verticals and has deep experience implementing sales best practices to improve ROI from your lead follow-up process. Clients typically achieve positive ROI in 30 to 60 days by being the first to reach every prospect; with automated lead prioritization and multi-touch marketing outreach, converting more of your leads has never been easier. Main Features • Intelligent dialing and lead prioritization • Sales scripts & guided selling • Inbound call tracking and IVR • Lead capture and lead source integration • Automated text and email nurture • Real-time scoreboards, call dashboards, performance dashboards Benefits • Dedicated customer success and implementation specialist assigned to your account • Improve speed to contact, reach prospects in seconds • Omnichannel marketing outreach including text, email, and dialing • Configure the solution for multiple sales channels • Enterprise capable with development resources for best-of-breed integrations **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **How Do G2 Users Rate SalesExec?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind SalesExec?** - **Seller:** [ClickPoint Software](https://www.g2.com/sellers/clickpoint-software) - **Year Founded:** 2005 - **HQ Location:** Scottsdale, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/1170999/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 26% Mid-Market #### What Are Recent G2 Reviews of SalesExec? **"[Excellent Software for Lead Delivery with Lead Exec](https://www.g2.com/survey_responses/salesexec-review-5162841)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/salesexec-review-5162841) --- **"[Excellent company for immediate web-lead generation and forwarding](https://www.g2.com/survey_responses/salesexec-review-4658339)"** **Rating:** 5.0/5.0 stars *— Bob S.* [Read full review](https://www.g2.com/survey_responses/salesexec-review-4658339) --- #### What Are G2 Users Discussing About SalesExec? - [What is ClickPoint Software used for?](https://www.g2.com/discussions/what-is-clickpoint-software-used-for) ### 23. [FrontSpin](https://www.g2.com/products/frontspin/reviews) FrontSpin is a cloud-based sales communication platform designed to enhance the efficiency and effectiveness of inside sales teams. By integrating advanced tools such as power dialing, email automation, and sales cadence management, FrontSpin enables sales professionals to engage with more prospects in less time, thereby accelerating the sales process and increasing deal closures. Its seamless integration with CRM systems ensures real-time data synchronization, providing a unified interface for managing communications and tracking engagement. Key Features and Functionality: - Power Dialer: Automates dialing processes, allowing sales representatives to contact up to three times more prospects with features like prioritized call lists and pre-recorded voicemails. - Parallel Dialer: Utilizes AI to efficiently process large contact lists, filtering out invalid numbers and classifying leads for targeted outreach. - Cadence Playbooks: Offers customizable playbooks that integrate calls, emails, and social touches, streamlining sales workflows. - Sales Email: Enhances engagement through personalized email templates and real-time notifications for opens and clicks. - Social Touches & SMS: Incorporates social media interactions and SMS into sales strategies, providing a multi-channel approach to prospect engagement. - CRM Integration: Seamlessly syncs with CRM systems like Salesforce, ensuring real-time logging and synchronization of sales activities. Primary Value and Solutions Provided: FrontSpin addresses common challenges faced by inside sales teams, such as low connect rates and inefficient workflows. By automating repetitive tasks like dialing and voicemail, and by providing tools for personalized and multi-channel communication, FrontSpin significantly increases the number of live conversations sales representatives can have. This leads to higher engagement rates, more efficient sales processes, and ultimately, increased revenue. Additionally, its real-time analytics and reporting capabilities offer valuable insights into sales performance, enabling teams to make data-driven decisions and continuously optimize their strategies. **Average Rating:** 4.3/5.0 **Total Reviews:** 65 **How Do G2 Users Rate FrontSpin?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Personalization:** 9.0/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind FrontSpin?** - **Seller:** [FrontSpin](https://www.g2.com/sellers/frontspin) - **Year Founded:** 2015 - **HQ Location:** San Mateo, CA - **Twitter:** @FrontSpinHQ (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3866120 (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Mid-Market, 28% Small-Business #### What Are FrontSpin's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Integrations (3 reviews) - Automation (2 reviews) - Easy Setup (2 reviews) - Reporting (2 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Limited Integrations (1 reviews) - Limited Reporting (1 reviews) - Poor Lead Generation (1 reviews) ### What Do G2 Reviewers Say About FrontSpin? *AI-generated summary from verified user reviews* **Pros:** - Users find FrontSpin to be **easy to use** , allowing quick adaptation and integration with CRM systems for seamless operations. - Users highlight the **easy CRM integrations** of FrontSpin, enhancing efficiency and improving call management for teams. - Users praise the **automation capabilities** in FrontSpin, enhancing call activity and reporting without complications. - Users highlight the **easy setup** of FrontSpin, enabling new reps to quickly learn and use the system effectively. - Users value the **detailed reporting capabilities** of FrontSpin, enhancing their outbound operations and overall performance. **Cons:** - Users face **integration issues** with FrontSpin, requiring manual lead addition from Salesforce for accurate KPI tracking. - Users feel there is **limited customization** in reporting, needing external tools for advanced workflows despite ongoing improvements. - Users note a desire for **more integration options** , as current limitations impact their overall experience with FrontSpin. - Users note the **limited reporting customization** in FrontSpin, but appreciate the ongoing improvements and clear communication. - Users find **poor lead generation** in FrontSpin frustrating, requiring extra steps to sync with Salesforce for accurate KPIs. #### What Are Recent G2 Reviews of FrontSpin? **"[Developer friendly outbound platform with strong support](https://www.g2.com/survey_responses/frontspin-review-12247121)"** **Rating:** 5.0/5.0 stars *— Javier G.* [Read full review](https://www.g2.com/survey_responses/frontspin-review-12247121) --- **"[Dependable Dialer with a Few Setup Hiccups](https://www.g2.com/survey_responses/frontspin-review-12535301)"** **Rating:** 5.0/5.0 stars *— alvaro l.* [Read full review](https://www.g2.com/survey_responses/frontspin-review-12535301) --- #### What Are G2 Users Discussing About FrontSpin? - [What is FrontSpin used for?](https://www.g2.com/discussions/what-is-frontspin-used-for) ### 24. [Natterbox](https://www.g2.com/products/natterbox/reviews) Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 **How Do G2 Users Rate Natterbox?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.4/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.1/10 (Category avg: 8.8/10) - **Information Locater:** 7.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Natterbox?** - **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited) - **Company Website:** https://www.natterbox.com/ - **Year Founded:** 2010 - **HQ Location:** London, England - **Twitter:** @Natterbox (1,508 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are Natterbox's Pros and Cons? **Pros:** - Helpful (6 reviews) - Customer Support (5 reviews) - Features (5 reviews) - CRM Integration (4 reviews) - Ease of Use (4 reviews) **Cons:** - Call Limitations (3 reviews) - AI Limitations (2 reviews) - Call Issues (2 reviews) - Chat Functionality Issues (2 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Natterbox? *AI-generated summary from verified user reviews* **Pros:** - Users find Natterbox **easy to administrate** , enabling quick adjustments to call routings for dynamic business needs. - Users praise Natterbox for its **exceptional customer support** and seamless integration with Salesforce, enhancing productivity and reliability. - Users value the **native Salesforce integration** and additional features like Live call Transcripts and Reporting. - Users love the **seamless CRM integration** with Salesforce, enhancing productivity and streamlining call management effortlessly. - Users find Natterbox to be **easy to administrate** , allowing quick adjustments and seamless integration with Salesforce. **Cons:** - Users face **call limitations** with Natterbox, struggling with hold options and call management issues during transfers. - Users find the **AI implementation glitchy** and feel that more support is needed for smooth transitions in usage. - Users report that **call quality issues** occasionally arise, affecting the overall communication experience on Natterbox. - Users face **chat functionality issues** such as call transfer difficulties and sound management problems during calls. - Users find the **setup complexity** of Natterbox overwhelming, highlighting a need for better support and onboarding resources. #### What Are Recent G2 Reviews of Natterbox? **"[Customer-Focused Support,Seamless Salesforce Integration, and a Big Upgrade with Natterbox Freedom](https://www.g2.com/survey_responses/natterbox-review-12514929)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/natterbox-review-12514929) --- **"[Solid Company with good Support](https://www.g2.com/survey_responses/natterbox-review-7296758)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/natterbox-review-7296758) --- #### What Are G2 Users Discussing About Natterbox? - [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm) - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce) - [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost) - [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do) ### 25. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 213 **How Do G2 Users Rate SalesCaptain?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind SalesCaptain?** - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Business Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small-Business, 28% Mid-Market #### What Are SalesCaptain's Pros and Cons? **Pros:** - Automation (62 reviews) - Communication (54 reviews) - Ease of Use (50 reviews) - Helpful (41 reviews) - Communication Improvement (40 reviews) **Cons:** - Steep Learning Curve (40 reviews) - Time-Consuming (20 reviews) - Limited Reporting (18 reviews) - Limited Customization (17 reviews) - Learning Curve (15 reviews) ### What Do G2 Reviewers Say About SalesCaptain? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of SalesCaptain, enhancing efficiency in communication and follow-up processes. - Users appreciate the **consistent and professional communication** provided by SalesCaptain, enhancing customer engagement and reliability. - Users appreciate the **ease of use** of SalesCaptain, enabling effortless management of customer communication and task tracking. - Users find SalesCaptain's **single, easy-to-use platform** invaluable for managing customer engagements efficiently without missing opportunities. - Users praise SalesCaptain for its **consistent and professional communication** , ensuring timely responses and organized customer interactions. **Cons:** - Users experience a **steep learning curve** during initial setup, needing time to adapt to SalesCaptain's workflows and automations. - Users find that **SalesCaptain can be time-consuming** to set up, impacting efficiency and onboarding for larger teams. - Users find the **limited reporting capabilities** of SalesCaptain restrict insight into performance and workflow efficiency. - Users express frustration with the **limited customization** in SalesCaptain, wishing for more tailored automation and dashboard options. - Users face a **modest learning curve** with SalesCaptain, requiring time to set up and understand advanced features. #### What Are Recent G2 Reviews of SalesCaptain? **"[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)"** **Rating:** 4.5/5.0 stars *— Ari E.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13059403) --- **"[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)"** **Rating:** 4.5/5.0 stars *— Liana S.* [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13055771) --- ## What Is Outbound Call Tracking Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Outbound Call Tracking Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Email Tracking Software](https://www.g2.com/categories/email-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) --- ## How Do You Choose the Right Outbound Call Tracking Software? ### What You Should Know About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not. --- ## What Are the Most Common Questions About Outbound Call Tracking Software? *AI-generated · Last updated: April 27, 2026* ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools.