# Best Outbound Call Tracking Software for Small Business - Page 3

## How Many Outbound Call Tracking Software Products Does G2 Track?

**Total Products under this Category:** 183

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Outbound Call Tracking Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 115,800+ Authentic Reviews
- 183+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Outbound Call Tracking Software
 ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=129760&focus%5B%5D=3296&focus%5B%5D=87468&focus%5B%5D=1188166&focus%5B%5D=95230&focus%5B%5D=4872&focus%5B%5D=4215)

Highlighted products: HubSpot Sales Hub, Quo, Close, CloudTalk, Nooks, Ringover, Aircall, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=quo-quo&focus%5B%5D=close&focus%5B%5D=cloudtalk&focus%5B%5D=nooks&focus%5B%5D=ringover&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&segment=small-business)

**Sponsored**

### GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-08-09T19%3A23%3A59Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%2Fsmall-business%3Fpage%3D3%26segment%3Dsmall-business&secure%5Btoken%5D=8d36c5892a13c8b58af8e9d0df2c2f9e298f49c943991b50a2a8b10e11eae327&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Foutbound-call-tracking%3Fcamp_id%3D7017y000023UKOSAA4%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_OutboundCallTracking_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url)

### [MonsterConnect](https://www.g2.com/products/monsterconnect/reviews)

Monsterconnect is a sales acceleration platform that helps sales teams generate more leads through live conversations and multi-touch email cadences.

**Average Rating:** 4.7/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate MonsterConnect?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind MonsterConnect?

- **Seller:** [MonsterConnect](https://www.g2.com/sellers/monsterconnect)
- **Year Founded:** 2011
- **HQ Location:** Indianapolis, IN
- **Twitter:** @MonsterConnect  
78 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c377d622b3a8a9bf6aa84a19d3ebbbcde2c3293cf945abe5f886f916867a6d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1430483%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Hospital & Health Care
- **Company Size:** 57% Small, 34% Medium

#### What Are Recent G2 Reviews of MonsterConnect?

**["Cool product, excited for new features to roll out!"](https://www.g2.com/survey_responses/monsterconnect-review-6625517)**

**Rating:** 4.0/5.0 stars

_— Hayden H._

[Read full review](https://www.g2.com/survey_responses/monsterconnect-review-6625517)

**["Monster is the best job platform"](https://www.g2.com/survey_responses/monsterconnect-review-8185876)**

**Rating:** 5.0/5.0 stars

_— Ravi S._

[Read full review](https://www.g2.com/survey_responses/monsterconnect-review-8185876)

#### What Are G2 Users Discussing About MonsterConnect?

- [What is MonsterConnect used for?](https://www.g2.com/discussions/what-is-monsterconnect-used-for) - 1 comment, 1 upvote

### [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

**Average Rating:** 4.2/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.3/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10)
- **Information Locater:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage  
11,195 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0fd47b72cb7833d6c440e7b6e708f485e89be6dc696026d2430a0c89ab34636d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5028%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,776 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Medium, 28% Small

#### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Vonage Contact Center, appreciating its smooth integration and functional dialer.
- Users value the **excellent customer support** of Vonage Contact Center, enhancing their overall experience with the platform.
- Users value the **easy setup** of Vonage Contact Center, enabling quick implementation and seamless usability for teams.
- Users value the **easy integrations** with CRM systems, facilitating quick implementation and user-friendly experiences.
- Users value the **seamless CRM integration** and reliable cloud platform of Vonage Contact Center for improved service.

##### Cons

- Users struggle with **call issues** like spam markings and slow connectivity, complicating their outreach efforts.
- Users experience **customization difficulty** with Vonage Contact Center, finding it challenging to tailor features to their workflows.
- Users note the **expensive pricing** of Vonage Contact Center, though they believe it's worth the investment compared to alternatives.
- Users find the **limited customization** options in Vonage Contact Center restrict their ability to tailor the system effectively.
- Users report **communication issues** with Vonage Contact Center, particularly with calls marked as spam and recent text messaging problems.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**["I have had Vonage for years and had no issues"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)**

**Rating:** 4.5/5.0 stars

_— Caprice R._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

**["Easy to use, love the simple"](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)**

**Rating:** 4.0/5.0 stars

_— Alba P._

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-9882226)

#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

### [FreJun](https://www.g2.com/products/frejun/reviews)

FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 71

#### How Do G2 Users Rate FreJun?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.2/10)
- **Personalization:** 9.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.8/10 (Category avg: 8.8/10)
- **Information Locater:** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind FreJun?

- **Seller:** [FreJun](https://www.g2.com/sellers/frejun)
- **Year Founded:** 2019
- **HQ Location:** Seattle, WA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca474a9000ed4b638168e06142179e5d8cdc6f7e66c79209f736a8ba21fff514&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrejun%2F&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 80% Medium, 20% Small

#### What Are Recent G2 Reviews of FreJun?

**["FreJun Makes Business Calling Simple, Efficient, and Seamlessly CRM-Integrated"](https://www.g2.com/survey_responses/frejun-review-13096048)**

**Rating:** 5.0/5.0 stars

_— Girija P._

[Read full review](https://www.g2.com/survey_responses/frejun-review-13096048)

**["Easy CRM Integration, Powerful Dialing Features, and Wonderful Support"](https://www.g2.com/survey_responses/frejun-review-12780177)**

**Rating:** 5.0/5.0 stars

_— Ayushi S._

[Read full review](https://www.g2.com/survey_responses/frejun-review-12780177)

### [Koncert](https://www.g2.com/products/koncert/reviews)

Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives.

**Average Rating:** 4.6/5.0

**Total Reviews:** 410

#### How Do G2 Users Rate Koncert?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Koncert?

- **Seller:** [Koncert](https://www.g2.com/sellers/koncert)
- **Company Website:** www.koncert.com
- **Year Founded:** 2004
- **HQ Location:** Windham, NH
- **Twitter:** @koncert  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4eb4a22b72b71ae1eba1e5d71535eb05cc226351c667da1aa888debe1af354cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2590826%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, SDR
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 36% Small

#### What Do G2 Reviewers Say About Koncert?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **time-saving capabilities** of Koncert, allowing efficient cold calling and quick data management.
- Users value the **efficiency** of Koncert, allowing for quicker dialing and increased productivity in booking meetings.
- Users love the **efficient lead generation** capabilities of Koncert, boosting their dialing speed and meeting bookings.
- Users appreciate the **ease of use** of Koncert, highlighting its user-friendly design and effective results.
- Users appreciate the **automation features** of Koncert, enabling efficient prospecting without manual dialing hassle.

##### Cons

- Users report frequent **call issues** , including audio glitches and difficulties with dialing multiple lines effectively.
- Users report frequent **dialer issues** , including glitches and difficulties with audio and tracking multiple calls.
- Users experience **slow loading** issues with Koncert during high volume dialing, affecting call flow and synchronization.
- Users experience occasional **software bugs** with Koncert, including crashes and issues with list uploads from Salesforce.
- Users experience a **delay in communication** when calls are picked up, causing frustration during conversations.

#### What Are Recent G2 Reviews of Koncert?

**["Konsert’s Parallel Dialer, New UI, and AI Notes Supercharge Productivity"](https://www.g2.com/survey_responses/koncert-review-13169696)**

**Rating:** 5.0/5.0 stars

_— Petro C._

[Read full review](https://www.g2.com/survey_responses/koncert-review-13169696)

**["Highly Efficient Calling Solution with Excellent Support"](https://www.g2.com/survey_responses/koncert-review-13089473)**

**Rating:** 5.0/5.0 stars

_— Lam T._

[Read full review](https://www.g2.com/survey_responses/koncert-review-13089473)

#### What Are G2 Users Discussing About Koncert?

- [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for)

### [Freshsales](https://www.g2.com/products/freshsales/reviews)

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,199

#### How Do G2 Users Rate Freshsales?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Freshsales?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®
- **Ownership:** NASDAQ: FRSH

#### Who Uses This Product?

- **Who Uses This:** CEO, Business Development Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Freshsales?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Freshsales, finding it user-friendly and intuitive for managing tasks.
- Users love the **user-friendly interface and extensive features** of Freshsales, enhancing their overall experience and efficiency.
- Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and deals.
- Users appreciate the **responsive customer support** of Freshsales, enhancing their experience with seamless onboarding and guidance.
- Users appreciate the **intuitive design** of Freshsales, finding it easy to learn and navigate across devices.

##### Cons

- Users find **missing features** in Freshsales, leading to frustration with reporting, automation, and configuration inconsistencies.
- Users find Freshsales to have **limited features** that hinder workflow management and overall user experience, prompting consideration of alternatives.
- Users find **configuration complexities** and limited reporting capabilities in Freshsales, impacting their overall CRM experience.
- Users find the **learning curve steep** , particularly with reporting and automated workflows in Freshsales.
- Users find the **limited customization** options frustrating, particularly with reporting and adding custom fields.

#### What Are Recent G2 Reviews of Freshsales?

**["A Practical CRM for Managing Leads and Customer Interactions"](https://www.g2.com/survey_responses/freshsales-review-12946886)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/freshsales-review-12946886)

**["Streamlined CRM, Needs Better Customization"](https://www.g2.com/survey_responses/freshsales-review-12865168)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/freshsales-review-12865168)

#### What Are G2 Users Discussing About Freshsales?

- [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote
- [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) - 2 comments
- [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) - 1 comment
- [What are the major types of CRM?](https://www.g2.com/discussions/what-are-the-major-types-of-crm) - 1 upvote
- [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) - 1 comment

### [InsideSales](https://www.g2.com/products/insidesales/reviews)

Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t.

**Average Rating:** 4.5/5.0

**Total Reviews:** 613

#### How Do G2 Users Rate InsideSales?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind InsideSales?

- **Seller:** [InsideSales](https://www.g2.com/sellers/insidesales)
- **Year Founded:** 2012
- **HQ Location:** Austin, TX
- **Twitter:** @InsideSales\_PB  
19,854 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed17cf00f8d2a441d32892b6c90793dd676ba1383ef7164414af8224e177bfe5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsidesales-playbooks%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®
- **Phone:** (866) 549-0301

#### Who Uses This Product?

- **Who Uses This:** Business Development Representative, Sales Development Representative
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Large, 36% Medium

#### What Are Recent G2 Reviews of InsideSales?

**["this tool made my life so much easier"](https://www.g2.com/survey_responses/insidesales-review-4125642)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/insidesales-review-4125642)

**["Playbooks is the Winners Tool"](https://www.g2.com/survey_responses/insidesales-review-4250902)**

**Rating:** 4.5/5.0 stars

_— Wendell B._

[Read full review](https://www.g2.com/survey_responses/insidesales-review-4250902)

#### What Are G2 Users Discussing About InsideSales?

- [What is InsideSales used for?](https://www.g2.com/discussions/what-is-insidesales-used-for)

### [Natterbox](https://www.g2.com/products/natterbox/reviews)

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Natterbox?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Personalization:** 8.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.3/10 (Category avg: 8.8/10)
- **Information Locater:** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Natterbox?

- **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited)
- **Company Website:** www.natterbox.com
- **Year Founded:** 2010
- **HQ Location:** London, England
- **Twitter:** @Natterbox  
1,508 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=049e8ed08381103b3107f74fe6b8910a93c51e7fc9497d0f2f59925592958701&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnatterbox-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator
- **Top Industries:** Financial Services, Staffing and Recruiting
- **Company Size:** 58% Medium, 31% Small

#### What Do G2 Reviewers Say About Natterbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs.
- Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction.
- Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations.
- Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency.
- Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management.

##### Cons

- Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings.
- Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions.
- Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience.
- Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers.
- Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition.

#### What Are Recent G2 Reviews of Natterbox?

**["Natterbox Keeps Getting Better: Easy Setup, Smart Automation, and Fantastic Support"](https://www.g2.com/survey_responses/natterbox-review-13152054)**

**Rating:** 4.0/5.0 stars

_— Kieran H._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-13152054)

**["Native Salesforce Integration with best in class calling capabilities"](https://www.g2.com/survey_responses/natterbox-review-12191413)**

**Rating:** 5.0/5.0 stars

_— Aneel Y._

[Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413)

#### What Are G2 Users Discussing About Natterbox?

- [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm)
- [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment
- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce)
- [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost)
- [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do)

### [Ring.io](https://www.g2.com/products/ring-io-ring-io/reviews)

Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io helps you build sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Ring.io?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Personalization:** 9.4/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.2/10 (Category avg: 8.8/10)
- **Information Locater:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Ring.io?

- **Seller:** [Ring.io](https://www.g2.com/sellers/ring-io)
- **Year Founded:** 2009
- **HQ Location:** Herndon, VA
- **Twitter:** @ringIO  
907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c389be3336b7071b9cd2f9c4d995030e0add4b815617cb4ac330c8c3386d276a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F943286%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Ring.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Ring.io, making high volume calling and note-taking efficient and seamless.
- Users find the **helpful admin tools** of Ring.io invaluable for efficient management and improved sales performance.
- Users praise **easy integrations** with CRM, enhancing usability and streamlining caller management from any device.
- Users value the **seamless CRM integration** of Ring.io, enhancing monitoring and follow-up capabilities effortlessly.
- Users value the **seamless CRM integration** of Ring.io, enhancing their workflow and caller management efficiency.

##### Cons

- Users experience occasional **call issues** with glitches in the web phone app and live monitor, though fixes are prompt.
- Users are disappointed by the **missing features** like text messaging and call transcription options in Ring.io.
- Users experience occasional **software bugs** in Ring.io, particularly with the web app and power dialer features.
- Users experience **glitches in chat functionality** and issues with sending/receiving photos and messages on Ring.io.
- Users experience **glitches and limited messaging options** on the Ring.io app, impacting their overall functionality.

#### What Are Recent G2 Reviews of Ring.io?

**["i love Ring.Io for all my sales calls"](https://www.g2.com/survey_responses/ring-io-review-11299789)**

**Rating:** 5.0/5.0 stars

_— Dylan N._

[Read full review](https://www.g2.com/survey_responses/ring-io-review-11299789)

**["Ring.io Experience"](https://www.g2.com/survey_responses/ring-io-review-11608123)**

**Rating:** 5.0/5.0 stars

_— kyle s._

[Read full review](https://www.g2.com/survey_responses/ring-io-review-11608123)

#### What Are G2 Users Discussing About Ring.io?

- [What is Ring.io used for?](https://www.g2.com/discussions/what-is-ring-io-used-for) - 2 comments

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 240

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Operations Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 70% Small, 29% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
- Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly.
- Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
- Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times.
- Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust.

##### Cons

- Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first.
- Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain.
- Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights.
- Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options.
- Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features.

#### What Are Recent G2 Reviews of SalesCaptain?

**["AI That Simplifies the Sales Process"](https://www.g2.com/survey_responses/salescaptain-review-13199326)**

**Rating:** 4.5/5.0 stars

_— Kendrick P._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13199326)

**["Fantastic all in one communication tool"](https://www.g2.com/survey_responses/salescaptain-review-13182010)**

**Rating:** 4.5/5.0 stars

_— Ashlyn W._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13182010)

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.9/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10)
- **Information Locater:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
358 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

##### Cons

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### [TeleCMI](https://www.g2.com/products/telecmi/reviews)

TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication.

**Average Rating:** 4.8/5.0

**Total Reviews:** 300

#### How Do G2 Users Rate TeleCMI?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)
- **Personalization:** 8.8/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10)
- **Information Locater:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeleCMI?

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI  
40 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Director
- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 45% Medium, 42% Small

#### What Do G2 Reviewers Say About TeleCMI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents.
- Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup.
- Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality.
- Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues.
- Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance.

##### Cons

- Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month.
- Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience.
- Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface.
- Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation.
- Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface.

#### What Are Recent G2 Reviews of TeleCMI?

**["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)**

**Rating:** 5.0/5.0 stars

_— Payel P._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429)

**["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)**

**Rating:** 5.0/5.0 stars

_— Summeet k._

[Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455)

#### What Are G2 Users Discussing About TeleCMI?

- [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for)

### [Revenue.io](https://www.g2.com/products/revenue-io/reviews)

Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 570

#### How Do G2 Users Rate Revenue.io?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Personalization:** 9.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.3/10 (Category avg: 8.8/10)
- **Information Locater:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Revenue.io?

- **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io)
- **Year Founded:** 2012
- **HQ Location:** Los Angeles, CA
- **Twitter:** @revenue\_io  
4,277 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Medium, 22% Small

#### What Do G2 Reviewers Say About Revenue.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed.
- Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly.
- Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly.
- Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team.
- Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations.

##### Cons

- Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings.
- Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options.
- Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience.
- Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality.
- Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently.

#### What Are Recent G2 Reviews of Revenue.io?

**["Effortless Sales Automation with Salesforce Integration"](https://www.g2.com/survey_responses/revenue-io-review-12801480)**

**Rating:** 4.5/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480)

**["Empowers Sales with Easy Call Review and Coaching"](https://www.g2.com/survey_responses/revenue-io-review-13020882)**

**Rating:** 5.0/5.0 stars

_— Angelique G._

[Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882)

#### What Are G2 Users Discussing About Revenue.io?

- [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for)
- [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for)

### [CTM](https://www.g2.com/products/ctm-ctm/reviews)

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

**Average Rating:** 4.5/5.0

**Total Reviews:** 727

#### How Do G2 Users Rate CTM?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 9.5/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 9.4/10 (Category avg: 8.8/10)
- **Information Locater:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CTM?

- **Seller:** [CTM](https://www.g2.com/sellers/ctm)
- **Company Website:** www.ctm.com
- **Year Founded:** 2009
- **HQ Location:** 231 Najoles Rd Suite 500, Millersville, MD 21108
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 65% Small, 30% Medium

#### What Do G2 Reviewers Say About CTM?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of CallTrackingMetrics, emphasizing their reliability and dedication to assisting users.
- Users appreciate the **user-friendly interface** of CTM, making setup and navigation straightforward and efficient.
- Users appreciate the **excellent customer service** provided by CallTrackingMetrics, enhancing their overall experience and satisfaction.
- Users appreciate the **easy access to data** for tracking marketing success and improved call routing features.
- Users value the **user-friendly interface** and exceptional support of CallTrackingMetrics, enhancing efficiency and scalability in operations.

##### Cons

- Users find the **learning curve steep** , making navigation and reporting functionalities challenging to master over time.
- Users find the **complexity of navigating reports** and settings challenging, impacting their efficiency with CTM.
- Users find the **difficult navigation** of CTM frustrating, making data access and reporting a complex task.
- Users face a **steep learning curve** with CTM, requiring time to master the UI and features effectively.
- Users face significant **missing functionality** issues, leading to unresolved problems and a frustrating experience with CTM.

#### What Are Recent G2 Reviews of CTM?

**["CallTrackingMetrics the #1 call center VOIP software."](https://www.g2.com/survey_responses/ctm-review-5310809)**

**Rating:** 5.0/5.0 stars

_— Alex F._

[Read full review](https://www.g2.com/survey_responses/ctm-review-5310809)

**["CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance"](https://www.g2.com/survey_responses/ctm-review-10369199)**

**Rating:** 4.5/5.0 stars

_— Loganathan V._

[Read full review](https://www.g2.com/survey_responses/ctm-review-10369199)

#### What Are G2 Users Discussing About CTM?

- [What is CallTrackingMetrics used for?](https://www.g2.com/discussions/what-is-calltrackingmetrics-used-for)

### [Clari](https://www.g2.com/products/clari/reviews)

Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth.

**Average Rating:** 4.6/5.0

**Total Reviews:** 5,503

#### How Do G2 Users Rate Clari?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10)
- **Information Locater:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Clari?

- **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft)
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @Salesloft  
18,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,098 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Medium, 41% Large

#### What Do G2 Reviewers Say About Clari?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Clari for forecasting, appreciating its intuitive interface and seamless updates.
- Users appreciate the **ease of use** in Clari's Forecasting, allowing quick updates and excellent tracking against quotas.
- Users appreciate Clari for its **real-time updates and seamless Salesforce integration** , enhancing workflow efficiency and visibility in sales opportunities.
- Users find the **Salesforce integration** invaluable for streamlined data management and enhanced forecasting capabilities within Clari.
- Users find Clari **incredibly helpful** for easy forecasting and effective revenue management, simplifying admin tasks significantly.

##### Cons

- Users experience **customization limitations** with Clari, making it difficult to meet unique business needs effectively.
- Users find **limited customization** in Clari, hindering tailored solutions for unique business needs and team insights.
- Users experience a **steep learning curve** with Clari due to initial configuration and a confusing UI layout.
- Users find **missing features** in Clari, with limitations in filtering, customization, and mobile app functionality affecting their experience.
- Users experience **inconsistent Salesforce data reflection** in Clari, leading to confusion and potential errors in reporting.

#### What Are Recent G2 Reviews of Clari?

**["Clari has met and exceed our expectations for our GTM Oganization"](https://www.g2.com/survey_responses/clari-review-10775002)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/clari-review-10775002)

**["Clari Platform Review from a RevOps Perspective"](https://www.g2.com/survey_responses/clari-review-12400239)**

**Rating:** 5.0/5.0 stars

_— Matt D._

[Read full review](https://www.g2.com/survey_responses/clari-review-12400239)

#### What Are G2 Users Discussing About Clari?

- [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment
- [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field)
- [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment
- [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote
- [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments

### [iPlum](https://www.g2.com/products/iplum/reviews)

Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems.

**Average Rating:** 4.3/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate iPlum?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10)
- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Record Prospect Data:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind iPlum?

- **Seller:** [iplum](https://www.g2.com/sellers/iplum)
- **Company Website:** iplum.com
- **Year Founded:** 2015
- **HQ Location:** Santa Clara, US
- **Twitter:** @iPlumApp  
104 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ed84f365e0b9424ae83426ceba145ef5e124d971b9fbe9181192b066e62229&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9999628%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Therapist, Owner
- **Top Industries:** Mental Health Care, Health, Wellness and Fitness
- **Company Size:** 94% Small, 6% Large

#### What Do G2 Reviewers Say About iPlum?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of iPlum, highlighting its user-friendly app and seamless call management.
- Users value the **HIPAA compliance** of iPlum, providing a secure option for their professional communication needs.
- Users value the **privacy and security** of iPlum, appreciating HIPAA compliance for safe communications in education.
- Users appreciate the **easy setup** of iPlum, finding it straightforward and user-friendly for their business needs.
- Users love the **convenient text messaging** features of iPlum, allowing seamless communication for their business.

##### Cons

- Users face **texting issues** due to delays and complicated processes for sending and receiving messages on iPlum.
- Users often face **call issues** with iPlum, including problems with ringing and transferring calls effectively.
- Users find the **complex processes** of iPlum frustrating, often delaying access to essential features and support resolution.
- Users find iPlum's interface **lack intuitive design** , facing numerous complications during basic tasks such as number approval.
- Users face **call functionality issues** with iPlum, experiencing problems with call pickup and contact transfer.

#### What Are Recent G2 Reviews of iPlum?

**["Dedicated Business Number & Quick Setup Professional Image, Better Work‑Life Balance"](https://www.g2.com/survey_responses/iplum-review-13053638)**

**Rating:** 5.0/5.0 stars

_— Leonardo R._

[Read full review](https://www.g2.com/survey_responses/iplum-review-13053638)

**["Flexible, Secure Business Communication for Remote Teams"](https://www.g2.com/survey_responses/iplum-review-12852734)**

**Rating:** 5.0/5.0 stars

_— Deanna W._

[Read full review](https://www.g2.com/survey_responses/iplum-review-12852734)

#### What Are G2 Users Discussing About iPlum?

- [What is iPlum used for?](https://www.g2.com/discussions/what-is-iplum-used-for)

- [‹ Prev‹ Prev](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list)
- [1](/categories/outbound-call-tracking/small-business?order=g2_score#product-list)
- [2](/categories/outbound-call-tracking/small-business?order=g2_score&page=2#product-list)
- 3
- [4](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list)
- [5](/categories/outbound-call-tracking/small-business?order=g2_score&page=5#product-list)
- [Next ›Next ›](/categories/outbound-call-tracking/small-business?order=g2_score&page=4#product-list)

Spotlight Categories

[Accounting Software](https://www.g2.com/categories/accounting)

[Analytics Platforms](https://www.g2.com/categories/analytics-platforms)

[User Research Tools](https://www.g2.com/categories/user-research)

[Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr)

[Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Conversation Intelligence](/categories/conversation-intelligence)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)

- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
- [Sales Performance Management](/categories/sales-performance-management)
- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes)