Best Other Customer Service Software - Page 2

How Many Other Customer Service Software Products Does G2 Track?

Total Products under this Category: 221

Category Stats (Oct 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MightyCall (+0.05%) - Among all products in this category, MightyCall recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Other Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 800+ Authentic Reviews
  • 221+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Other Customer Service Software

G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence

Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon Voice Call Back, Verizon One Talk Business Phone Solutions, Feedbear, ProdCamp, Dialer360, and YouMail.

Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=feedbear&focus%5B%5D=prodcamp&focus%5B%5D=dialer360-dialer360&focus%5B%5D=youmail)

butterflye

Butterflye is a changelog tool that empowers companies to seamlessly share updates, collect user feedback, and drive product improvement

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate butterflye?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind butterflye?

Who Uses This Product?

  • Company Size: 83% Small, 17% Large

What Are Recent G2 Reviews of butterflye?

Customer Reward Management : Magento 2 Extension

Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion.

Average Rating: 4.1/5.0

Total Reviews: 6

How Do G2 Users Rate Customer Reward Management : Magento 2 Extension?

  • Quality of Support: 8.8/10 (Category avg: 8.6/10)
  • Ease of Use: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Customer Reward Management : Magento 2 Extension?

  • Seller: CedCommerce
  • Year Founded: 2011
  • HQ Location: Lucknow, Uttar Pradesh
  • Twitter: @cedcommerce
    2,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Customer Reward Management : Magento 2 Extension?

What Are G2 Users Discussing About Customer Reward Management : Magento 2 Extension?

Customer Support Services

Plaxonic offers call center services to companies operating in all industries.

Average Rating: 4.6/5.0

Total Reviews: 6

How Do G2 Users Rate Customer Support Services?

  • Quality of Support: 8.7/10 (Category avg: 8.6/10)
  • Ease of Use: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Customer Support Services?

Who Uses This Product?

  • Company Size: 50% Small, 33% Large

What Are Recent G2 Reviews of Customer Support Services?

What Are G2 Users Discussing About Customer Support Services?

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eGain ClickToCall

eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate eGain ClickToCall?

  • Quality of Support: 8.8/10 (Category avg: 8.6/10)
  • Ease of Use: 7.5/10 (Category avg: 8.9/10)

Who Is the Company Behind eGain ClickToCall?

  • Seller: eGain
  • Year Founded: 1997
  • HQ Location: Sunnyvale, CA
  • Twitter: @eGain
    2,498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    780 employees on LinkedIn®
  • Ownership: NasdaqCM:EGAN

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of eGain ClickToCall?

AppEQ.ai

AppEQ.ai empowers Customer Success, Sales and Business Development teams in B2B organizations with a composable digital workspace. Seamlessly integrating real-time, contextual insights from multiple enterprise applications as an in-app widget, it eliminates app-switching, enabling faster, data-driven decisions. AppEQ automates workflows and adapts to evolving organizational needs. By increasing data accessibility by 5x, companies can boost productivity, streamline customer interactions, and drive revenue retention and growth through a unified, flexible workspace tailored to their unique needs

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate AppEQ.ai?

  • Quality of Support: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind AppEQ.ai?

  • Seller: AppEQ.ai
  • Year Founded: 2022
  • HQ Location: Lewes, US
  • Twitter: @appEQ_ai
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of AppEQ.ai?

Churnfree

Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again. Don't let churn destroy your business. Fight back with Churnfree amazing features today! 1. Create Retention Flow Win Customers Back by creating Retention Flows 2. Real-Time Analytics Dashboard Handle churn Management is a single dashboard efficiently 3. Personalized Your Offers Increase customer recovery rates with personalized offers 4. Beware of Client Feedback Listen to your customers via feedback to avoid churn 5. Pause Instead of Cancelling Let your customer pause their subscription instead of canceling 6. Add Multiple Products You can add up to any number of products to Churnfree So what are you waiting for Start your Free-Trial Now!

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Churnfree?

  • Quality of Support: 9.6/10 (Category avg: 8.6/10)
  • Ease of Use: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Churnfree?

  • Seller: Abdal
  • Year Founded: 2022
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 25% Medium

What Are Recent G2 Reviews of Churnfree?

Speakpipe

Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Speakpipe?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Speakpipe?

  • Seller: Speakpipe
  • HQ Location: N/A
  • Twitter: @SpeakPipe
    719 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 50% Small

What Are Recent G2 Reviews of Speakpipe?

What Are G2 Users Discussing About Speakpipe?

Voiclet

The rule to a successful business is the ability to provide customer support whenever possible. With Voiclet, you can take customers' calls wherever you are regardless of time and place, from their browsers to your phone directly. Voiclet also allows you to add different support agent to handle all questions any time, from the comfort of their own space. Voiclet supports calls from your website to your phone.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Voiclet?

  • Quality of Support: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Voiclet?

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Are Recent G2 Reviews of Voiclet?

Yonyx

Yonyx is a decision tree platform that empowers businesses to create dynamic call flow scripts and interactive guides tailored to the needs of various teams, including sales, customer service, and technical support. It streamlines operations by offering step-by-step instructions that agents can follow to handle product presentations, address customer objections, troubleshoot issues, and adhere to business processes with consistency. The platform is designed to ensure uniformity across all customer interactions, helping agents deliver a seamless experience. Yonyx also plays a critical role in customer self-service, allowing companies to publish interactive guides that assist users in navigating complex decision-making processes or resolving technical issues without the need for agent involvement. These self-service guides can be embedded in websites or applications, providing customers with immediate assistance and reducing the strain on support teams. One of the key advantages of using Yonyx is its ability to map out process-driven pathways established by subject matter experts. These guides ensure that agents, regardless of their experience or skill level, follow the same optimized workflows. By doing so, businesses can reduce human error, improve service quality, and ensure best practices are followed during customer interactions. The benefits of the Yonyx platform can vary significantly depending on the type of team using it. Here’s a breakdown of how it helps different call center functions: Benefits for Inside Sales Teams: Yonyx is particularly valuable for inside sales teams, where it helps close the performance gap between top and bottom performers. By providing consistent, step-by-step guidance, it increases close rates and improves revenue generation per team member. Additionally, Yonyx’s Cumulative Traversal Analytics feature gives sales managers insights into each stage of the sales process. For instance, if a particular sales rebuttal leads to customers being dissuaded from making a purchase, the language can be refined for better results. This optimization allows for continual improvement and more successful outcomes. Benefits for Technical Support Teams: For technical support teams, Yonyx enhances operational efficiency by improving First Call Resolution (FCR) rates, reducing Average Handle Time (AHT), and boosting overall customer satisfaction (CSAT). As support agents are guided through structured troubleshooting steps, they can resolve issues more quickly and effectively. These improvements also help reduce the overall cost of service, as agents can handle more queries in less time while providing higher-quality support. Benefits for Customer Service Teams: Customer service teams benefit from the consistency that Yonyx brings. It ensures that every agent delivers the same high level of service, which is crucial for maintaining customer satisfaction (CSAT). The structured guides also contribute to reducing the overall cost of service by making customer interactions more efficient and streamlined. Benefits for Customer Self-Service: Yonyx’s self-service capabilities are designed to enhance customer engagement and adoption rates, outperforming traditional knowledgebase articles. These interactive guides offer step-by-step instructions that are easy for customers to follow. In cases where a customer needs to escalate an issue, agents receive a detailed transcript of the steps the customer has already taken. This reduces the need for the customer to repeat themselves and allows agents to resolve issues faster. Moreover, the platform’s Cumulative Traversal Analytics feature gives businesses valuable insights into the effectiveness of each decision tree step, enabling continuous improvement in self-service workflows. In summary, Yonyx is a powerful platform that drives efficiency and consistency across sales, customer service, technical support, and customer self-service teams, while also offering deep analytics to refine and improve business processes.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate Yonyx?

  • Quality of Support: 7.8/10 (Category avg: 8.6/10)
  • Ease of Use: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Yonyx?

  • Seller: Yonyx
  • Year Founded: 2012
  • HQ Location: San Jose, US
  • Twitter: @yonyxtweets
    238 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Yonyx?

What Are G2 Users Discussing About Yonyx?

Feedbucket

Feedbucket is a website feedback tool for agencies to collect feedback during website reviews. Clients submit feedback on the website, and your team manages it in your project management tool. A key feature of Feedbucket is our 2-way integration with project management tools. We know most agencies already use PM tools, so that's where you should handle website feedback: - New feedback becomes tasks in your specified project - Comments sync directly to the task - When feedback is resolved on the website, tasks close automatically - If you close the task in your PM tool, it resolves the feedback and notifies your client - Send follow-up comments from inside your PM tool So, if you are a web agency building websites for clients and already use a project management tool, Feedbucket is built for you! Try Feedbucket today with our 14-day free trial.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Feedbucket?

  • Quality of Support: 7.8/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Feedbucket?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Feedbucket?

Steamboxchat

Steamboxchat es una plataforma para atención al cliente que permite a las empresas gestionar mensajes de WhatsApp API Cloud, Google My Business y Telegram. Proporciona una solución multiagente que combina atención humana y automatización para brindar una experiencia personalizada a los clientes. Además, Steamboxchat ofrece un chatbot y campañas para WhatsApp.

Average Rating: 4.0/5.0

Total Reviews: 3

How Do G2 Users Rate Steamboxchat?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Steamboxchat?

Who Uses This Product?

  • Company Size: 100% Small, 33% Medium

What Do G2 Reviewers Say About Steamboxchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Steamboxchat, enjoying its user-friendly interface and smooth integration with gaming communities.
  • Users appreciate the solid customer support of Steamboxchat, making daily use easy and effective for teams.
  • Users appreciate the user-friendly interface of Steamboxchat, enabling smooth integration with Steam communities and easy content sharing.
  • Users benefit from the AI efficiency of Steamboxchat, which simplifies customer engagement and enhances marketing effectiveness.
  • Users value the easy integrations with Steam communities and games, enhancing their overall experience with Steamboxchat.
Cons
  • Users find the limited language support of Steamboxchat restrictive, impacting communication with a diverse client base.
  • Users report quality issues with Steamboxchat, including frequent UI problems and sluggish response times at peak usage.
  • Users face slow loading issues with Steamboxchat, leading to frustrating experiences during high-traffic periods.

What Are Recent G2 Reviews of Steamboxchat?

The Falcon System

The Falcon System puts information at the fingertips of our Customer Service Representatives (CSR's) to better serve your customer on the first contact. Key information about your businessits locations, service types, special services, and FAQs, is easily accessible on-line. Actual copies of your advertisements, nutritional guides, etc. may be scanned into the system for CSR use in assisting your customers and employees.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate The Falcon System?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 7.2/10 (Category avg: 8.9/10)

Who Is the Company Behind The Falcon System?

  • Seller: Sertec
  • HQ Location: Atlanta, US
  • Twitter: @firstnoticeloss
    1,183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Are Recent G2 Reviews of The Falcon System?

CallTaker

CallTaker is a customer service software that allows users to connect and service their businesses and customers more efficiently. it allows to do log calls, create requests, assign tasks, run reports, dispatch technicians.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate CallTaker?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind CallTaker?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CallTaker?

ChatrHub

With ChatrHub... Automatically chat and text with customers. Use pre-designed or custom conversation workflows. Get started with an easy-to-install chat widget - and add it anywhere you want! Transfer conversations from the AI chatbot to a live agent. Measure conversion and resolution rates, and use data to make improvements. Maintain a central repository of conversations for future reference.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate ChatrHub?

  • Quality of Support: 9.2/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ChatrHub?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of ChatrHub?

ChoiceView Live Agent

ChoiceView Live Agent is a solution that allows you to share visual information with customers and field personnel through mobile devices or web browsers.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind ChoiceView Live Agent?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ChoiceView Live Agent?

What Are G2 Users Discussing About ChoiceView Live Agent?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated June 16, 2025