### Contents

- [**Discussions**](#resources-discussions)

# Other Customer Service Software Resources

##### Discussions to expand your knowledge on Other Customer Service Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)

## Other Customer Service Software Discussions

0

Question on: OnOp - Online Operator
[How to insert the widget into a webpage?](/discussions/how-to-insert-the-widget-into-a-webpage)

Inserting the widget into a webpage

It is necessary to edit source code of a destination webpage. Code: (function () { var scr = document.createElement('script'); scr.type = 'text/javascript'; scr.async = true; scr.charset = 'UTF-8'; scr.src = 'https://oo1.applicloud/embed/OOWidget.js'; scr.$ooOnLoad = function () { if (!$oo.isSupported) { return; } $oo.setConnectionId("295b1064-cf5b-4a5d-9e05-e7a74f86ae5e", 0); $oo.setCustomData({}); $oo.connectToServer(); $oo.renderWidget("chat"); }; var ffs = document.getElementsByTagName('script')[0]; ffs.parentNode.insertBefore(scr, ffs); })(); This code should be inserted into or element of the webpage. In case of CMS systems the situation can be a bit more complicated; however this procedure should work in most of the cases. Exact location of the code does not influence location of the widget. Script requires usage of window.onload.

Answered: Josefína Smrčková on October 17, 2019

It is necessary to edit source code of a destination webpage. Code: (function () { var scr = document.createElement('script'); scr.type = 'text/javascript'; scr.async = true; scr.charset = 'UTF-8'; scr.src = 'https://oo1.applicloud/embed/OOWidget.js'; scr.$ooOnLoad = function () { if (!$oo.isSupported) { return; } $oo.setConnectionId("295b1064-cf5b-4a5d-9e05-e7a74f86ae5e", 0); $oo.setCustomData({}); $oo.connectToServer(); $oo.renderWidget("chat"); }; var ffs = document.getElementsByTagName('script')[0]; ffs.parentNode.insertBefore(scr, ffs); })(); This code should be inserted into or element of the webpage. In case of CMS systems the situation can be a bit more complicated; however this procedure should work in most of the cases. Exact location of the code does not influence location of the widget. Script requires usage of window.onload.

Answered: Josefína Smrčková on November 30, 2016

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0

Question on: OnOp - Online Operator
[What are functions of OnOp widget?](/discussions/what-are-functions-of-onop-widget)

Functions of OnOp widget?

There are four different modes of entrance (four different renderings of the widget) -Video call Redirecting to the queue of the OnOp app -Chat Text chat at client's web Nowadays, it is working only on webs with https protocol (in the next build, http will be enabled) -Callback Client leaves his tel. number on a web, is called back and offered to connect in a video call -Callshow Instant connection with the operator

Answered: Josefína Smrčková on October 17, 2019

There are four different modes of entrance (four different renderings of the widget) -Video call Redirecting to the queue of the OnOp app -Chat Text chat at client's web Nowadays, it is working only on webs with https protocol (in the next build, http will be enabled) -Callback Client leaves his tel. number on a web, is called back and offered to connect in a video call -Callshow Instant connection with the operator

Answered: Josefína Smrčková on November 30, 2016

[See more answers (1)](javascript:void(0);)

[Your answer](/discussions/what-are-functions-of-onop-widget/comments/new?remote=true)

0

Question on: OnOp - Online Operator
[What is OnOp widget?](/discussions/what-is-onop-widget)

What is OnOp widget?

It is a graphic element, which enables quick connection of an operator and a client through web. Basically, there are two main products in the iCORD's product portfolio- OnOp. OnOp offers up to four different modes of entrance and therefore four different buttons. It is necessary to insert Javascript into your website.

Answered: Josefína Smrčková on October 17, 2019

It is a graphic element, which enables quick connection of an operator and a client through web. Basically, there are two main products in the iCORD's product portfolio- OnOp. OnOp offers up to four different modes of entrance and therefore four different buttons. It is necessary to insert Javascript into your website.

Answered: Josefína Smrčková on November 30, 2016

[See more answers (1)](javascript:void(0);)

[Your answer](/discussions/what-is-onop-widget/comments/new?remote=true)

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