### Contents

- [**Discussions**](#resources-discussions)

# Other Customer Service Software Resources

##### Discussions to expand your knowledge on Other Customer Service Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)

## Other Customer Service Software Discussions

0

Question on: Pindrop Security
[Does Pindrop® Protect score every call?](/discussions/does-pindrop-protect-score-every-call)

Yes. Each inbound call encountered is scored using the Pindrop Network for an initial score. Pindrop® Protect then uses PhoneprintingTM technology to analyze over 1300 audio features to update the initial score.

Answered: ben cunningham on October 17, 2019

[Your answer](/discussions/does-pindrop-protect-score-every-call/comments/new?remote=true)

0

Question on: Pindrop Security
[What is Pindrop® Protect?](/discussions/what-is-pindrop-protect)

Pindrop® Protect is a multifactor call center anti-fraud solution. Pindrop® Protect uses every facet of a call — audio, voice, and metadata — to provide risk scores and unique prints using Phoneprinting™, voice biometrics and Pindrop Network™ technology. This technology, used in concert with machine learning and a consortium of over 1.2 billion phone calls per year, allows Pindrop® solutions to provide impactful results for the world's premiere call centers

Answered: ben cunningham on October 17, 2019

[Your answer](/discussions/what-is-pindrop-protect/comments/new?remote=true)

0

Question on: OnOp - Online Operator
[How to make own design of a button?](/discussions/how-to-make-own-design-of-a-button)

How to make own design of a button

1/ Implement our default script to the web in a way that it is not visible (i.e. to invisible DIV). By this, you can set the group of operators you wish. 2/ Instant request on operators' statuses $oo.getOperatorStatus(); Returns int: 0 - offline 1 - online 2 - busy 3/ Callback when operators change: Gives int: 0 - offline 1 - online 2 - busy Example: $oo.setStatusUpdateCallback(function (operatorStatus) { console.log(operatorStatus); });

Answered: Josefína Smrčková on October 17, 2019

1/ Implement our default script to the web in a way that it is not visible (i.e. to invisible DIV). By this, you can set the group of operators you wish. 2/ Instant request on operators' statuses $oo.getOperatorStatus(); Returns int: 0 - offline 1 - online 2 - busy 3/ Callback when operators change: Gives int: 0 - offline 1 - online 2 - busy Example: $oo.setStatusUpdateCallback(function (operatorStatus) { console.log(operatorStatus); });

Answered: Josefína Smrčková on November 30, 2016

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