### Contents

- [**Discussions**](#resources-discussions)

# Other Customer Service Software Resources

##### Discussions to expand your knowledge on Other Customer Service Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [discussions](#resources-discussions) from users like you.

[ContentsExpand/Collapse Contents](#)
- [**Discussions**](#resources-discussions)

## Other Customer Service Software Discussions

0

Question on: Pindrop Security
[How will Pindrop® Protect help you fight voice fraud?](/discussions/how-will-pindrop-protect-help-you-fight-voice-fraud)

Because Pindrop ® Protect is multi-factor, it can typically offer a higher rate of true detection than single-factor anti-fraud solutions or knowledge based authentication. Using every facet of the call, the metadata, audio, and voice, allows Pindrop to get detailed information on every call. The information from multiple sources helps to provide risk scores for every call, utilize anomaly detection for unknown callers, and develop fraud profiles for spotting repeat fraudsters. This multi-factor approach allows us to continue to help detect fraudsters that attempt to hide them- selves. As they try to evade one technology, they illuminate themselves in another.

Answered: ben cunningham on October 17, 2019

[Your answer](/discussions/how-will-pindrop-protect-help-you-fight-voice-fraud/comments/new?remote=true)

0

Question on: Pindrop Security
[How is Pindrop Phoneprinting™ technology used?](/discussions/how-is-pindrop-phoneprinting-technology-used)

Phoneprinting is used for anomaly detection by analyzing the audio attributes of a call and com- paring that to the expected results based on the calling ANI. Additionally, if a call is deemed to be fraudulent, a fraudster phoneprint is created for matching future calls against. A phoneprint match to a stored fraudster phoneprint results in a high-risk score component.

Answered: ben cunningham on October 17, 2019

[Your answer](/discussions/how-is-pindrop-phoneprinting-technology-used/comments/new?remote=true)

0

Question on: Pindrop Security
[Does Pindrop® Protect authenticate legitimate callers?](/discussions/does-pindrop-protect-authenticate-legitimate-callers)

No. Pindrop ® Protect is a fraud detection platform and not an authentication platform. See Pindrop® Passport for authentication solutions from Pindrop. 

Answered: ben cunningham on October 17, 2019

[Your answer](/discussions/does-pindrop-protect-authenticate-legitimate-callers/comments/new?remote=true)

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