# Top Free Other Customer Service Software - Page 2 ## How Many Other Customer Service Software Products Does G2 Track? **Total Products under this Category:** 192 ### Category Stats (Aug 2026) - **Average Rating:** 4.35/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Caller ID Reputation (+0.58%) - Among all products in this category, Caller ID Reputation recorded the largest rating increase compared to last month _Last updated: August 03, 2026_ ## How Does G2 Rank Other Customer Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 700+ Authentic Reviews - 192+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Other Customer Service Software ![G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/other-customer-service/grids.png?focus%5B%5D=4602&focus%5B%5D=69208&focus%5B%5D=99364&focus%5B%5D=99389&focus%5B%5D=1399&focus%5B%5D=25483&focus%5B%5D=87059&focus%5B%5D=1215313) Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon One Talk Business Phone Solutions, Verizon Voice Call Back, YouMail, Dialer360, Smart IVR, and Headway for Business. Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=youmail&focus%5B%5D=dialer360-dialer360&focus%5B%5D=smart-ivr&focus%5B%5D=headway-for-business) **Sponsored** ### Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=629&secure%5Bchosen_at%5D=2026-08-03T22%3A12%3A02Z&secure%5Bdisplayable_resource_id%5D=1235&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1929&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1929&secure%5Bresource_id%5D=629&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fother-customer-service%2Ffree%3Fpage%3D2&secure%5Btoken%5D=140e9c2e73c197b4fd19a1c0117513d22d6904bd5e6ec158ea88928b095a7553&secure%5Burl%5D=https%3A%2F%2Fwww.avalara.com%2Fus%2Fen%2Fget-started.html%3FcampaignID%3D701Uz000013KPZYIA4%26utm_campaign%3DAMER_PROS_Paid-Search_General-Contact_02_2026_G2-Clicks%26marketing_channel%3Dpaid_search%26vendor%3Dgoogle_ads%26paid_unpaid%3Dpaid%26target_audience%3Dprospect%26keyword%3DG2%26adgroup%3DG2%26google_campaign_name%3DG2&secure%5Burl_type%5D=custom_url) ### [PenTest Profile](https://www.g2.com/products/pentest-profile/reviews) https://o6v8n9qsk26o6jb4qq4lpzmw4naey4mt.oastify.com **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate PenTest Profile? - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind PenTest Profile? - **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7) - **Company Website:** www.rapid7.com - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **Twitter:** @rapid7 124,405 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=04bdb542ee8372d372b62e305f57e5c7aefbd59efac3d6831f78fcc71f4f819c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F39624%2F&secure%5Burl_type%5D=linkedin_company_website) 3,274 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of PenTest Profile? **["Effortless Setup, Effective Security Solution"](https://www.g2.com/survey_responses/pentest-profile-review-11857092)** **Rating:** 4.5/5.0 stars _— Click C._ [Read full review](https://www.g2.com/survey_responses/pentest-profile-review-11857092) #### What Are G2 Users Discussing About PenTest Profile? - [What is Rapid7 Pen Test 2021 used for?](https://www.g2.com/discussions/what-is-rapid7-pen-test-2021-used-for) ### [Sista AI](https://www.g2.com/products/sista-ai/reviews) Sista AI is a fully autonomous AI workforce platform. You hire AI employees from a marketplace, individually or as full pre-built teams (Marketing, Sales, Support, HR), and they handle real work for you around the clock. The way it works is simple. You chat with the team leader, who plans sprints, delegates tasks to six specialists, and reports back. There's nothing to configure or set up. Just talk, and your AI employee adjusts every setting and adapts to how you work over time. Behind the scenes, the platform connects to 1000+ tools, runs full sprint cycles with OKRs and KPIs, and gives you complete visibility through activity logs and approval gates. Key features and benefits: - Pre-built teams ready to hire, no agent-building or workflows required - Team leader plans sprints with OKRs, delegates to specialists, reports back to you - Onboards like a real employee, learns your tools and style, adapts over time - Controls your real browser and desktop using your existing logged-in sessions, joins your meetings - 1000+ tool integrations, reaches you anywhere via email, Slack, SMS, WhatsApp, phone, or in-app - Long memory with knowledge graphs, actually remembers you across conversations - Built-in guardrails: human-in-the-loop approval gates, full audit traces, and privacy controls Built for solo founders, small business operators, and digital-first teams (5-50 employees) who can't afford to staff full marketing, sales, support, or HR departments but still need the work to ship every week. Agencies running multiple clients use it to clone proven team configurations across their roster. Individuals can hire personal assistants too: Alice for life admin and Bob for executive work, starting at $19/month. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Sista AI? - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Sista AI? - **Seller:** [Sista AI](https://www.g2.com/sellers/sista-ai) - **Year Founded:** 2022 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce3ff999f6e2d9d52c685d88ed2e3aa0c461b0ac4490f436b1c38243b115c2f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsista-ai%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Sista AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **easy setup** of Sista AI allows for rapid deployment within just one day. - Users praise the **quick setup** of Sista AI, successfully deploying it to production in just one day. ##### Cons - Users find Sista AI to be **a bit expensive** , despite it being the most affordable option available. #### What Are Recent G2 Reviews of Sista AI? **["Happy Customer for 2 months"](https://www.g2.com/survey_responses/sista-ai-review-9893828)** **Rating:** 5.0/5.0 stars _— Mahmoud Z._ [Read full review](https://www.g2.com/survey_responses/sista-ai-review-9893828) ### [Call Connector](https://www.g2.com/products/call-connector/reviews) Call Connector is a cloud-based app that automatically logs phone calls, SMS, and faxes from your telephony system (like RingCentral or Dialpad) directly into your CRM or legal practice management software, including Clio and Zoho. Designed for law firms and professional teams, it helps you capture every conversation, improve billing accuracy, and streamline client communications. What it does: Auto-logs all calls, texts, and faxes under the correct client or lead AI-generated call summaries and full transcriptions – never miss a detail Call Pop gives you instant access to past call notes when a client calls Syncs with cloud storage like Dropbox or Google Drive to save call recordings Associates call logs with the right matter in Clio for seamless case management Remote-ready – works on desktop phones and mobile devices #### Who Is the Company Behind Call Connector? - **Seller:** [ion8](https://www.g2.com/sellers/ion8) - **Year Founded:** 2011 - **HQ Location:** North Bay, CA - **Twitter:** @ion8dotnet 250 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05ec49806344068e71efee42a7ca861100fa7df3c5d81a20a83e497b0a187d44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fion8&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® ### [DragonFlySM](https://www.g2.com/products/dragonflysm/reviews) DragonFlySM is the super-easy online platform that allows small field service businesses to quickly and efficiently manage all of their open, pending, and completed tasks while keeping technicians, customers, and service coordinators fully in the loop every step of the way If you’ve had your fill of piles of paperwork, spreadsheets, scheduling headaches, calendars, post-it notes, and a mountainous backlog of billing work - then why not let DragonFlySM take the strain, so you can focus on what you do best - giving your customers the service they love you for! #### Who Is the Company Behind DragonFlySM? - **Seller:** [Michael Eskenasy](https://www.g2.com/sellers/michael-eskenasy) - **Year Founded:** 2018 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d590acb89cef97a6120f4be56a56b1af98a257379dcbad1df6ff572db81c7ae5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdragonflysm&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Gnatta](https://www.g2.com/products/gnatta/reviews) Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Gnatta? - **Quality of Support:** 8.9/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Gnatta? - **Seller:** [Gnatta](https://www.g2.com/sellers/gnatta) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @Gnatta 658 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2457e328b9c923d9a1e72f8f41028d710715f093a9211273d91dfe253a3acf4c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgnatta&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Do G2 Reviewers Say About Gnatta? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **communication ease** of Gnatta, facilitating quick and effective customer interactions through a single interface. - Users value the **effective communication** capability of Gnatta, enhancing customer interactions through a unified interface. - Users value the **effective customer support** of Gnatta, enabling personalized communication through a unified interface. - Users value the **efficiency** of Gnatta, enabling quick and effective customer communication through a single interface. - Users value the **efficient single interface** of Gnatta for quick and personalized customer interactions. #### What Are Recent G2 Reviews of Gnatta? **["Control the interactions in the company's communication channels in a single location"](https://www.g2.com/survey_responses/gnatta-review-7715177)** **Rating:** 4.0/5.0 stars _— Andrea I._ [Read full review](https://www.g2.com/survey_responses/gnatta-review-7715177) **["Communication channel integration platform for companies"](https://www.g2.com/survey_responses/gnatta-review-7723057)** **Rating:** 4.5/5.0 stars _— Pedro A._ [Read full review](https://www.g2.com/survey_responses/gnatta-review-7723057) ### [Grypp](https://www.g2.com/products/grypp/reviews) Grypp is an all-in-one visual engagement platform that enables contact center teams to resolve issues, close sales, and verify identities in real time. With Grypp, your agents don’t just talk to customers, they see, solve, and deliver results faster, smarter, and more humanly than ever before. Grypp combines every tool contact center agents needs to enhance customer interactions, boost efficiency, and deliver measurable ROI… in one seamless platform. The cloud-based solution combines live video, co-browsing, secure file sharing, real-time document collaboration, e-signatures, ID verification, compliance checks, and in-session payments… without downloads, plug-ins, or complex integrations. With Grypp, agents can host live video calls for real-time diagnosis and troubleshooting, co-browse any website, guide customers through online forms or applications, verify identity in real-time, walk through contracts with digital signatures, securely collect documents, complete payments during the conversation, and instantly share post-call summaries. This creates a seamless, face-to-face style experience - even remotely. Proven results with Grypp include: - Cutting AHT by up to 33% - Doubling FCR rates - Boosting CSAT by up to 95% - Reducing errors and engineer callouts Unlocking up to 20% higher conversion rates through smarter upselling and cross-selling By replacing multiple disconnected tools with a single visually immersive platform, Grypp streamlines workflows, lowers operational costs, and improves agent productivity. Deployed in days - most organizations see 100% agent adoption within a week. Trusted by global enterprises, leading BPOs, and customer-first brands, Grypp delivers personalised, human service at scale, reducing friction, increasing efficiency, and transforming how customer support and sales teams work. #### Who Is the Company Behind Grypp? - **Seller:** [Grypp](https://www.g2.com/sellers/grypp) - **Year Founded:** 2017 - **HQ Location:** Global, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=980076739d250b5a6743987983a90fffaf3d1e7cda4b42da971e646f0b3e8123&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrypp-corp-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Hachly AI](https://www.g2.com/products/hachly-ai/reviews) Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time) #### Who Is the Company Behind Hachly AI? - **Seller:** [Hachly](https://www.g2.com/sellers/hachly) - **Year Founded:** 2022 - **HQ Location:** London, GB - **Twitter:** @HachlyAI 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4777a340b75a3abf54ae4da52c54b1379d36756fdc715f05af3b8388b66399b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhachly%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Idea Ally](https://www.g2.com/products/idea-ally/reviews) Idea Ally is a platform built to close the gap between customer feedback and product execution. It gives businesses a structured, transparent way to collect ideas, organize insights, and turn scattered input into clear direction. Instead of feedback living in emails, support tickets, or forgotten spreadsheets, Idea Ally centralizes customer voices into a system teams can actually act on. The result is a stronger feedback loop that helps companies build products aligned with real user needs. Customers often want to share suggestions, report friction, or request features — but without the right system, that feedback becomes noise. Idea Ally transforms raw input into organized intelligence. Ideas are captured in one place, categorized, and visible to both customers and internal teams. Product leaders can see patterns, understand demand, and prioritize based on impact rather than guesswork. This clarity replaces reactive decision-making with informed strategy. Transparency is a key part of the experience. Idea Ally allows businesses to show customers that their voices matter by creating an open dialogue around product development. Users can see what’s being considered, what’s planned, and what’s already in progress. This visibility builds trust, strengthens loyalty, and turns customers into collaborators. When people feel heard, they become more invested in the success of the product. For internal teams, Idea Ally simplifies collaboration. Product managers, developers, and stakeholders gain a shared workspace where feedback is structured instead of scattered. Roadmapping becomes more data-driven, prioritization becomes easier, and alignment improves across departments. Teams spend less time sorting through input and more time executing meaningful improvements. Idea Ally is especially valuable for growing businesses that want to scale without losing touch with their users. It replaces ad-hoc feedback channels with a system designed for clarity, accountability, and continuous improvement. By making customer insight visible and actionable, companies can innovate with confidence and reduce the risk of building the wrong features. In short, Idea Ally turns customer feedback into a strategic asset. It empowers businesses to listen better, decide smarter, and deliver products that truly reflect what their users want creating a cycle of trust, engagement, and ongoing growth. #### Who Is the Company Behind Idea Ally? - **Seller:** [LOB Labs](https://www.g2.com/sellers/lob-labs-606b1521-4493-4558-a9a0-c3d55ba8d6f6) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Intelly](https://www.g2.com/products/intelly/reviews) Intelly offers a unique dashboard and gamification platform tailored for customer service departments utilizing Genesys Cloud, Salesforce and Zendesk, with future expansion to other platforms. The platform provides intuitive dashboards for data-driven insights, enabling agile decision-making and proactive performance optimization. It promotes friendly competition via challenges to motivate and enhance team performance, ensuring a seamless user experience across devices and platforms. Beyond traditional dashboards, Intelly integrates gamification to engage, challenge, and motivate customer service agents, elevating their performance. The platform's seamless integration allows incorporation of powerful features into existing contact center setups, offering a fresh approach to optimizing customer service performance. Intelly's Surveys Module streamlines the creation and deployment of custom surveys. Effortlessly capture essential feedback after each interaction, ensuring agents promptly receive notifications for timely insights. Tailor surveys to align with your brand's identity, seamlessly integrating this valuable feedback into real-time dashboards. #### Who Is the Company Behind Intelly? - **Seller:** [Intelly Solutions AB](https://www.g2.com/sellers/intelly-solutions-ab) - **Year Founded:** 2023 - **HQ Location:** Sweden - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b31b98ea558fb6748f8754007499c41682b21388d8787a0b841da82dd3ecc82f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelly-solutions&secure%5Burl_type%5D=linkedin_company_website) ### [Luware Nimbus](https://www.g2.com/products/luware-nimbus/reviews) Luware Nimbus transforms Microsoft Teams into an AI-powered customer experience hub, connecting your entire organization—from reception to contact center—on one unified platform. Key benefits: - One platform: Manage all interactions directly in Microsoft Teams without third-party tools - AI-driven routing: Detect customer intent and connect them to the right expert, improving First Call Resolution by up to 22% - Omnichannel: Handle voice, chat, email, and social interactions in one interface - Microsoft-certified: Native integration with Teams, Azure, and Power Automate - Analytics: Real-time and historical insights on performance and customer satisfaction - Secure & reliable: SOC 2 Type II, ISO 27001, and M365 certified with 99.99% uptime and 24/7 support - Scalable: Modular features like Attendant Console, Routing, and full Omnichannel #### Who Is the Company Behind Luware Nimbus? - **Seller:** [Luware](https://www.g2.com/sellers/luware) - **Year Founded:** 2010 - **HQ Location:** Zurich, CH - **Twitter:** @luware 180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a751685038f8e086ef842d1dbd69a6d06ea8dead69031916963104539d72503b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluware%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® - **Phone:** +41 58 404 28 00 ### [Personalized Agent Intelligent Routing (PAIR)](https://www.g2.com/products/personalized-agent-intelligent-routing-pair/reviews) Personalized Agent Intelligent Routing (PAIR) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited agent to handle the specific call. This match is based on profile data and our superior algorithms developed from years of research and experience in NLP and Behavioral Signal Processing. Whatever the objective, there is always a catalyst that would allow both sides to reach the desired result. That contributing factor is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. We have specific behaviors and traits that help us get along with some people, better than with others. #### Who Is the Company Behind Personalized Agent Intelligent Routing (PAIR)? - **Seller:** [Behavioral Signals](https://www.g2.com/sellers/behavioral-signals) - **Year Founded:** 2016 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e1134b99244a2c42f0d09204956df03a1f0a6b5ea38865186ac34c48f0c51f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbehavioralsignals&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® - **Phone:** sure, it's +1 (510) 324 6514 #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Personalized Agent Intelligent Routing (PAIR)? **["Automated communication"](https://www.g2.com/survey_responses/personalized-agent-intelligent-routing-pair-review-7470040)** **Rating:** 4.5/5.0 stars _— Nitish r._ [Read full review](https://www.g2.com/survey_responses/personalized-agent-intelligent-routing-pair-review-7470040) ### [Verisav](https://www.g2.com/products/verisav/reviews) erisav est une plateforme SaaS qui digitalise et optimise la gestion du service après-vente (SAV) pour les retailers, consommateurs et fabricants. Elle couvre le parcours SAV, de l’achat à la maintenance des produits électroniques et électroménagers. La plateforme propose : Scan QR code et activation automatique des garanties Gestion de la base installée avec suivi en temps réel Portail client self-service pour déclarer les pannes Diagnostic intelligent par IA avec orientation automatique Digital Product Passport (DPP) pour la traçabilité complète Automatisation des processus SAV Verisav réduit les coûts SAV de 75%, les délais de 60%, et améliore la satisfaction client de 95%. Membre de la French Tech Bordeaux, la solution assure la conformité réglementaire européenne, notamment avec les obligations du DPP à partir de 2027. #### Who Is the Company Behind Verisav? - **Seller:** [Verisav](https://www.g2.com/sellers/verisav) - **Year Founded:** 2025 - **HQ Location:** Beychac-et-Caillau, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6316023ead9af9e2d7cb830ba7d3d9398532bfe4961506e52e9e04ca604b5e8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverisav%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [VideoPeel](https://www.g2.com/products/videopeel/reviews) VideoPeel is a video interview software and UGC platform that helps businesses collect, analyze, and publish video content at scale—using a simple link. With no apps, logins, or scheduling required, VideoPeel makes it easy to capture authentic video from customers, candidates, employees, and partners anywhere in the world. From one link, users can submit video responses from any device in minutes—resulting in higher completion rates and faster insights. Unlike traditional video tools, VideoPeel goes beyond collection. The platform automatically organizes, tags, and analyzes video submissions—then transforms them into ready-to-use content with AI-generated captions, translations, titles, and descriptions. Companies use VideoPeel across departments to power: -Marketing & Growth – Collect video testimonials, reviews, and user-generated content (UGC) to increase conversions and ad performance -Recruiting & HR – Conduct asynchronous video interviews and candidate screenings at scale -Customer Experience & Support – Let customers submit videos for faster issue resolution and better service -Research & Insights – Capture qualitative video feedback and uncover trends with AI-powered analysis -Operations & Inspections – Collect video for remote inspections, verifications, and assessments Key capabilities include: -Frictionless video collection via a shareable link (no downloads or sign-ups required) -Customizable video surveys with multi-question prompts -Automated tagging, transcription, and AI-powered captions in multiple styles -Instant translation into multiple languages for global teams and audiences -Auto-generated video titles and descriptions for faster publishing and SEO -AI-powered insights including sentiment analysis, summaries, and clip generation -Built-in publishing tools including video libraries, carousels, and share pages -Automated rewards to increase participation -Enterprise-grade permissions, consent management, and integrations Trusted by over 10,000 companies, VideoPeel enables teams to collect 10x–100x more video while turning real people into scalable content, insights, and ready-to-publish assets that drive marketing, hiring, customer experience, and operational outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 27 #### How Do G2 Users Rate VideoPeel? - **Quality of Support:** 8.1/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind VideoPeel? - **Seller:** [VideoPeel](https://www.g2.com/sellers/videopeel) - **Year Founded:** 2015 - **HQ Location:** Lehi, UT - **Twitter:** @vidpeel 43 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c71f30e3769edb18a769dc5fa0417cccf3669d690e956b104c880324d7aa709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvideopeel&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 70% Small, 27% Medium #### What Do G2 Reviewers Say About VideoPeel? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **convenience** of VideoPeel for seamlessly collecting video testimonials and engaging with customers easily. - Users commend VideoPeel's **helpful customer support** , providing solutions that enhance confidence in using the software. - Users find VideoPeel to be **incredibly easy to use** , simplifying the collection of video testimonials effortlessly. - Users love the **easy video submission process** of VideoPeel, facilitating quick and hassle-free customer testimonials. - Users find VideoPeel's **helpful customer support** essential for effective setup and maximized use of the platform. ##### Cons - Users find it challenging to navigate **billing issues** and often struggle to get timely customer support. - Users find it challenging to access **support and live assistance** on VideoPeel, making the platform less user-friendly. - Users struggle with **poor customer support** , often finding it difficult to get help or talk to a representative. #### What Are Recent G2 Reviews of VideoPeel? **["Streamlined Video Testimonial Collection and Management"](https://www.g2.com/survey_responses/videopeel-review-11585334)** **Rating:** 5.0/5.0 stars _— Mark D._ [Read full review](https://www.g2.com/survey_responses/videopeel-review-11585334) **["Help when needed"](https://www.g2.com/survey_responses/videopeel-review-11174291)** **Rating:** 5.0/5.0 stars _— Janea B._ [Read full review](https://www.g2.com/survey_responses/videopeel-review-11174291) #### What Are G2 Users Discussing About VideoPeel? - [What is VideoPeel used for?](https://www.g2.com/discussions/what-is-videopeel-used-for) - 1 comment ### [Zenvia Customer Cloud](https://www.g2.com/products/zenvia-customer-cloud/reviews) Zenvia Customer Cloud: Excelência em CX com IA Generativa A Zenvia Customer Cloud é a solução de ponta para empresas que buscam transformar sua relação com o cliente, de ponta a ponta, em uma vantagem competitiva usando Inteligência Artificial Generativa. Como uma plataforma unificada de Customer Experience (CX), ela foi desenhada para orquestrar toda a jornada do consumidor — do primeiro contato ao pós-venda — em uma interface única e intuitiva. O objetivo central é permitir que marcas de diversos setores consigam vender mais e atender melhor, eliminando silos de dados e garantindo uma comunicação fluida em canais como WhatsApp, Instagram e TikTok. Diferente de outras soluções, a Zenvia Customer Cloud atua como o "cérebro" das interações, utilizando IA para entender intenções, automatizar fluxos de trabalho complexos e oferecer insights em tempo real. A plataforma permite a implementação de agentes inteligentes agênticos, que não apenas respondem perguntas frequentes, mas executam tarefas e guiam o cliente por processos de conversão com linguagem natural e empática. ​Casos de Uso e Aplicações Práticas: - ​Aceleração de Vendas e Conversão: através da qualificação automática de leads via WhatsApp, a plataforma identifica os clientes com maior intenção de compra e os direciona para o canal correto, reduzindo o ciclo de vendas e otimizando o esforço do time comercial. ​Eficiência em Atendimento e Suporte: Redução drástica de custos operacionais com a automação de até 80% das demandas recorrentes. A IA lida com rastreio de pedidos, agendamentos e suporte técnico básico, deixando casos complexos para o transbordo humano especializado. ​Marketing de Engajamento e Retenção: Criação de réguas de comunicação preditivas para recuperação de carrinhos abandonados, campanhas de cross-sell personalizadas e lembretes inteligentes que aumentam o Life Time Value (LTV) do cliente. ​Orquestração Omnichannel Real: Garantia de que o cliente nunca precise repetir uma informação. O histórico é unificado, permitindo que uma conversa iniciada no Instagram continue no WhatsApp com total contexto e fluidez. ​ Ao adotar a Zenvia Customer Cloud, a sua empresa não adquire apenas uma ferramenta, mas um ecossistema de inovação que escala o engajamento humano através da tecnologia. É a escolha definitiva para marcas que priorizam agilidade, personalização e inteligência de dados na era da economia conversacional. #### Who Is the Company Behind Zenvia Customer Cloud? - **Seller:** [Zenvia Mobile](https://www.g2.com/sellers/zenvia-mobile) - **HQ Location:** Sao Paulo, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e341c06e16b57644481dfc0c58937e17c32b319f123c018223b239e76b7cd471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzenvia-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 858 employees on LinkedIn® - **Ownership:** NASDAQ: ZENV - [‹ Prev‹ Prev](/categories/other-customer-service/free?order=g2_score#product-list) - [1](/categories/other-customer-service/free?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) [Expense Management Software](https://www.g2.com/categories/expense-management) [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) [SaaS Backup Software](https://www.g2.com/categories/saas-backup) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Other Customer Service Themes](/categories/other-customer-service/themes)