# Best Order Management Software - Page 25 *By [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)* **Order Management software (OMS)** is designed to facilitate and automate the order fulfillment process, reducing the time in the order-to-cash cycle and improving order processing efficiency for suppliers and wholesalers. Order Management software lets business users easily enter and convert orders or quotes, maintain a visual on stock levels, search and identify trends from past invoices, verify shipping preferences, and modify pricing all from within a single system. Order Management products often integrate with [Billing software](https://www.g2.com/categories/billing), and will occasionally overlap in functionalities. Order Management products may also integrate with [CRM software](https://www.g2.com/categories/crm) and [Subscription Management software](https://www.g2.com/categories/subscription-management) depending on the product or service being offered and the number of customers for which the user needs to maintain records. To qualify for inclusion in the [Best Order Management Software](https://learn.g2.com/best-order-management-software) category, a product must: - Provide real-time inventory availability and stock levels - Allow order fulfillment by entering and converting orders or quotes - Update shipping preferences, such as carriers, rates, and insurance options - Track orders from quotes to pickup and invoicing to delivery ## Top Order Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) | 4.0/5.0 (3,742 reviews) | Invoice-to-payment workflows with bank-feed reconciliation | "[QB Online Lets Me Work Anywhere, Anytime](https://www.g2.com/survey_responses/quickbooks-online-review-12994640)" | | 2 | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5.0 (294 reviews) | SAP ERP-anchored omnichannel order orchestration | "[Strong Enterprise Foundations, Slower Innovation Cycles](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12779109)" | | 3 | [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) | 4.2/5.0 (118 reviews) | Post-purchase lifecycle inside Salesforce ecosystem | "[Simplicity Meets Functionality in Order Management](https://www.g2.com/survey_responses/salesforce-order-management-review-12711522)" | | 4 | [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5.0 (209 reviews) | 3PL fulfillment with barcode-driven pick-pack workflows | "[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)" | | 5 | [Unicommerce](https://www.g2.com/products/unicommerce/reviews) | 4.5/5.0 (79 reviews) | Multi-channel e-commerce order and inventory sync | "[Streamlined E-Commerce Operations with Unicommerce](https://www.g2.com/survey_responses/unicommerce-review-12713263)" | | 6 | [Katana Cloud Inventory](https://www.g2.com/products/katana-cloud-inventory/reviews) | 4.4/5.0 (117 reviews) | Manufacturing order fulfillment with multi-level BOMs | "[Always new ways to connect systems together](https://www.g2.com/survey_responses/katana-cloud-inventory-review-6546154)" | | 7 | [Increff WMS](https://www.g2.com/products/increff-wms/reviews) | 4.7/5.0 (107 reviews) | Multi-marketplace order allocation with unit-level inventory | "[Enhanced Inventory Accuracy and Operational Efficiency](https://www.g2.com/survey_responses/increff-wms-review-12369234)" | | 8 | [Webgility](https://www.g2.com/products/webgility/reviews) | 4.6/5.0 (371 reviews) | QuickBooks Desktop order posting from multichannel ecommerce | "[User-Friendly Software with Outstanding Support and Onboarding](https://www.g2.com/survey_responses/webgility-review-12841597)" | | 9 | [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) | 4.2/5.0 (332 reviews) | Multi-channel order fulfillment with inventory sync | "[Full-Featured, Intuitive UI with Strong Integrations and Responsive Support](https://www.g2.com/survey_responses/cin7-core-review-12952777)" | | 10 | [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) | 4.4/5.0 (86 reviews) | Multi-channel order fulfillment with Zoho Books | "[Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management](https://www.g2.com/survey_responses/zoho-inventory-review-11882474)" | --- ## What Are the Most Common Questions About Order Management Software? *AI-generated · Last updated: May 26, 2026* ### Which order management tool offers the best returns processing features? Based on G2 reviews, several products in the order management software category stand out for returns handling, but user feedback most often highlights workflows that make cancellations, refunds, exchanges, and return tracking easier to manage in one place. According to verified users, Salesforce Order Management is frequently described as strong for post-purchase service because teams can manage returns and exchanges from a unified order view. G2 reviewers also mention Unicommerce for smooth returns and RTO handling, while SAP Commerce Cloud users reference order visibility and customer self-service features that reduce support effort around order updates. The common buyer takeaway is to prioritize tools that combine return visibility with fulfillment and customer service workflows. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – commonly used for cancellations, refunds, exchanges, and unified post-purchase support workflows - [Unicommerce](https://www.g2.com/products/unicommerce/reviews) – often mentioned for returns handling, RTO workflows, and centralized order operations - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – valued for customer self-service, order visibility, and support for complex commerce operations ### Which vendor provides the fastest order processing capabilities? Based on G2 reviews, QuickBooks Online appears most often in recent feedback discussing fast order handling and streamlined day-to-day processing. According to verified users, it helps teams move quickly through invoicing, accounts receivable, accounts payable, and order copying, with reviewers noting that creating new orders and processing transactions can be done in seconds. G2 reviewers mention that speed often comes from a simple interface, easy setup, and integrations that reduce manual entry. Other products in the category also emphasize automation and centralized workflows, but the strongest recent volume of feedback around quick processing in this dataset points to QuickBooks Online. Buyers should still weigh speed against complexity, reporting needs, and inventory requirements. ### What platform supports global order fulfillment operations? Based on G2 reviews, platforms that support global order fulfillment operations are usually the ones reviewers describe as handling multiple regions, warehouses, channels, or storefronts from a centralized system. According to verified users, SAP Commerce Cloud is frequently associated with international operations, multi-region catalogs, and centralized order management for complex commerce environments. G2 reviewers also mention ShipHero for multi-warehouse and 3PL workflows, and Salesforce Order Management for omnichannel fulfillment across warehouses, stores, and service teams. Across the review set, the strongest pattern is that global fulfillment support depends on visibility across inventory, routing, and customer-facing order updates rather than on a single feature. Buyers with international needs should look closely at integration depth and workflow flexibility. ### Which vendor offers advanced order routing capabilities? Based on G2 reviews, the strongest references to advanced order routing capabilities center on systems that automatically direct orders by warehouse, fulfillment rule, or inventory location. According to verified users, Salesforce Order Management is the clearest fit in this dataset because reviewers specifically describe smart routing across warehouses, stores, and fulfillment partners, along with support for omnichannel models. G2 reviewers also mention Fulfil for order routing logic across multiple locations and ShipHero for automation rules and routing in warehouse workflows. The recurring theme is that advanced routing matters most when businesses need to reduce manual decisions and keep fulfillment efficient across locations. Buyers should evaluate how well routing logic connects with inventory visibility and post-purchase service. ### What is the most affordable OMS for small e-commerce stores? Based on G2 reviews, affordability for smaller e-commerce teams is usually described through ease of implementation, lower operating overhead, and strong day-to-day value rather than detailed pricing comparisons. According to verified users, QuickBooks Online is often described as a good value with straightforward setup and useful integrations, while Veeqo is praised for being free to start and helping streamline order and shipping workflows. G2 reviewers also mention Orderwerks as a cost-effective fit for smaller businesses that need order tracking and QuickBooks connectivity without heavy complexity. For small stores, the best affordable order management software tends to be the one that reduces manual work quickly and is easy for a lean team to adopt. **Here are some of the top-rated products on G2:** - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) – often praised for easy setup, broad integrations, and strong value for smaller teams - [Veeqo](https://www.g2.com/products/veeqo/reviews) – highlighted for low-cost entry, shipping workflows, and centralized order handling - [Orderwerks](https://www.g2.com/products/orderwerks/reviews) – noted as a practical fit for growing small businesses that need simple order workflows and QuickBooks integration ### What is the top order management software for enterprise retail? Based on G2 reviews, enterprise retail buyers tend to favor platforms built for complex catalogs, multiple channels, and large-scale fulfillment workflows. According to verified users, SAP Commerce Cloud is consistently associated with enterprise-scale commerce, large product catalogs, multi-storefront operations, pricing rules, and integrations with broader business systems. G2 reviewers mention its strength in handling both B2B and B2C use cases, centralizing commerce operations, and supporting global growth, though some also note complexity and higher investment requirements. Other products in the category may fit specific enterprise needs, but recent review themes most strongly position SAP Commerce Cloud for large retail environments that need flexibility, scale, and centralized control across channels and regions. **Here are some of the top-rated products on G2:** - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – built for large catalogs, multi-storefront commerce, and enterprise-scale B2B and B2C operations ### What platform integrates OMS with shipping and fulfillment systems? Based on G2 reviews, the best fits here are products reviewers describe as connecting order workflows directly to shipping, warehouse, or fulfillment operations. According to verified users, ShipHero stands out for combining order management with picking, packing, shipping, barcode scanning, client portals, and marketplace integrations in one operational flow. G2 reviewers also mention Salesforce Order Management for linking order lifecycle workflows with fulfillment and service actions, while Veeqo is frequently praised for shipping-label generation, carrier workflows, and centralizing orders across channels. The main pattern in the review data is that integration value comes from reducing handoffs between order entry, inventory, warehouse execution, and shipment tracking. Buyers should focus on how deeply each platform supports their specific fulfillment model. ### Which order management system offers real-time inventory visibility? Based on G2 reviews, real-time inventory visibility is a major strength across several products, especially those built for multichannel commerce and warehouse operations. According to verified users, Unicommerce is repeatedly described as giving real-time inventory sync across marketplaces and warehouses, helping teams reduce errors and improve dispatch speed. G2 reviewers also mention Increff WMS for near real-time inventory synchronization and item-level tracking, while Salesforce Order Management and SAP Commerce Cloud are noted for broader visibility across fulfillment networks. The strongest buyer takeaway is that real-time visibility matters most when it is tied directly to order processing and inventory accuracy. Reviewers consistently value systems that reduce manual checks and help avoid stock mismatches or overselling. ### Which OMS provides the most detailed order analytics and reporting? Based on G2 reviews, reporting strength varies widely, but buyers looking for detailed order analytics usually benefit most from platforms reviewers describe as centralizing data across channels and operations. According to verified users, Unicommerce is often praised for reports, channel-wise visibility, sales and returns data, and operational dashboards that support daily decisions. G2 reviewers also mention ShipHero for historical logs, labor dashboards, and detailed warehouse reporting, while SAP Commerce Cloud and Salesforce Order Management are associated more with operational visibility across complex environments. Review feedback suggests the best reporting experience depends on whether you need fulfillment metrics, inventory insights, or cross-channel order visibility. Buyers should verify how much reporting is available out of the box versus through exports or additional setup. ### What is the best OMS for multi-channel retail operations? Based on G2 reviews, Salesforce Order Management stands out as the strongest fit for multi-channel retail operations in this dataset. According to verified users, it centralizes order lifecycle management, improves visibility across fulfillment and service teams, and supports omnichannel models such as store fulfillment and pickup workflows. G2 reviewers mention the value of having disconnected order and customer data brought together on one platform, which helps reduce manual steps and improve consistency. Other tools also support multichannel operations, especially for inventory-heavy or marketplace-driven businesses, but recent review themes most directly connect Salesforce Order Management with unified omnichannel order management software. Buyers should still assess implementation complexity and ecosystem fit before deciding. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – designed to centralize post-purchase workflows, omnichannel fulfillment, and customer service visibility ## How Many Order Management Software Products Does G2 Track? **Total Products under this Category:** 393 ### Category Stats (Jun 2026) - **Average Rating**: 4.32/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: WizCommerce (+2.02%) - Among all products in this category, WizCommerce recorded the largest rating increase compared to last month *Last updated: June 30, 2026* ## How Does G2 Rank Order Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,000+ Authentic Reviews - 393+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Order Management Software Is Best for Your Use Case? - **Leader:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - **Highest Performer:** [Orderwerks](https://www.g2.com/products/orderwerks/reviews) - **Easiest to Use:** [LEAFIO AI Retail Platform](https://www.g2.com/products/leafio-ai-retail-platform/reviews) - **Top Trending:** [Unicommerce](https://www.g2.com/products/unicommerce/reviews) - **Best Free Software:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) --- **Sponsored** ### SAP Commerce Cloud The SAP Commerce solutions delivers feature rich digital commerce capabilities built on a modern cloud native platform that will enable businesses to innovate quickly and deliver the perfect fit digital commerce solution for your business. SAP Commerce has the broadest and varying customer base with over 3500 customers, representing 20 industries across 100 countries. Customers trust our solution for its ability to scale and perform, customers has transacted over 570B+ dollars of gross merchandising value representing over 120M+ orders on our ecommerce platform. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=136&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=785&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%3Fpage%3D25&secure%5Btoken%5D=700405c5f77a3241ae500877ec875e49e5638e49ec294524c0754d205a64785d&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Findia%2Fproducts%2Fcrm%2Fcommerce-cloud.html&secure%5Burl_type%5D=paid_promos) --- ## What Is Order Management Software? [Accounting & Finance Software](https://www.g2.com/categories/accounting-finance) ## What Software Categories Are Similar to Order Management Software? - [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail) - [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) - [Inventory Control Software](https://www.g2.com/categories/inventory-control-software) --- ## How Do You Choose the Right Order Management Software? ### What You Should Know About Order Management Software ### What is Order Management Software? Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency. For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses. **What Does OMS Stand For?** OMS stands for order management software, or order management systems. ** ** ### What are the Common Features of Order Management Software? OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging.  **Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales. **Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers. **Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database. **Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy. ### What are the Benefits of Order Management Software? OMS can bring numerous benefits to businesses of all sizes. **Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process. **Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels. **Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance. **Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process. ### Who Uses Order Management Software? OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software. **Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment. **Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment. **Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes. **Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels. **E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment. ### What are the Alternatives to Order Management Software? There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely: [E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools. [Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory. [Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features. [ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules. ### Challenges with Order Management Software OMS can come with their own set of challenges.  **Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities. **Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well. **Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment. **Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use. ### How to Buy Order Management Software #### Requirements Gathering (RFI/RFP) for Order Management Software When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking. #### Compare Order Management Software Products **Create a long list** Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows. **Create a short list** After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price. However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business. **Conduct demos** As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences. #### Selection of Order Management Software **Choose a selection team** The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software. **Negotiation** Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price.  Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business.  If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool. ### Order Management Software Trends **Cloud-based** Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility. **Omnichannel** The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces. **Artificial intelligence and machine learning** AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.