# Best Order Management Software - Page 12 *By [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)* **Order Management software (OMS)** is designed to facilitate and automate the order fulfillment process, reducing the time in the order-to-cash cycle and improving order processing efficiency for suppliers and wholesalers. Order Management software lets business users easily enter and convert orders or quotes, maintain a visual on stock levels, search and identify trends from past invoices, verify shipping preferences, and modify pricing all from within a single system. Order Management products often integrate with [Billing software](https://www.g2.com/categories/billing), and will occasionally overlap in functionalities. Order Management products may also integrate with [CRM software](https://www.g2.com/categories/crm) and [Subscription Management software](https://www.g2.com/categories/subscription-management) depending on the product or service being offered and the number of customers for which the user needs to maintain records. To qualify for inclusion in the [Best Order Management Software](https://learn.g2.com/best-order-management-software) category, a product must: - Provide real-time inventory availability and stock levels - Allow order fulfillment by entering and converting orders or quotes - Update shipping preferences, such as carriers, rates, and insurance options - Track orders from quotes to pickup and invoicing to delivery ## Top Order Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) | 4.0/5.0 (3,743 reviews) | Invoice-to-payment workflows with bank-feed reconciliation | "[QB Online Lets Me Work Anywhere, Anytime](https://www.g2.com/survey_responses/quickbooks-online-review-12994640)" | | 2 | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5.0 (294 reviews) | SAP ERP-anchored omnichannel order orchestration | "[Strong Enterprise Foundations, Slower Innovation Cycles](https://www.g2.com/survey_responses/sap-commerce-cloud-review-12779109)" | | 3 | [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) | 4.2/5.0 (118 reviews) | Post-purchase lifecycle inside Salesforce ecosystem | "[Simplicity Meets Functionality in Order Management](https://www.g2.com/survey_responses/salesforce-order-management-review-12711522)" | | 4 | [ShipHero](https://www.g2.com/products/shiphero/reviews) | 4.5/5.0 (210 reviews) | 3PL fulfillment with barcode-driven pick-pack workflows | "[ShipHero: Streamlined, Customizable, and Efficient](https://www.g2.com/survey_responses/shiphero-review-12973951)" | | 5 | [Unicommerce](https://www.g2.com/products/unicommerce/reviews) | 4.5/5.0 (79 reviews) | Multi-channel e-commerce order and inventory sync | "[Streamlined E-Commerce Operations with Unicommerce](https://www.g2.com/survey_responses/unicommerce-review-12713263)" | | 6 | [Katana Cloud Inventory](https://www.g2.com/products/katana-cloud-inventory/reviews) | 4.4/5.0 (117 reviews) | Manufacturing order fulfillment with multi-level BOMs | "[Always new ways to connect systems together](https://www.g2.com/survey_responses/katana-cloud-inventory-review-6546154)" | | 7 | [Increff WMS](https://www.g2.com/products/increff-wms/reviews) | 4.7/5.0 (109 reviews) | Multi-marketplace order allocation with unit-level inventory | "[Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations](https://www.g2.com/survey_responses/increff-wms-review-13058892)" | | 8 | [Webgility](https://www.g2.com/products/webgility/reviews) | 4.6/5.0 (372 reviews) | QuickBooks Desktop order posting from multichannel ecommerce | "[User-Friendly Software with Outstanding Support and Onboarding](https://www.g2.com/survey_responses/webgility-review-12841597)" | | 9 | [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) | 4.2/5.0 (332 reviews) | Multi-channel order fulfillment with inventory sync | "[Full-Featured, Intuitive UI with Strong Integrations and Responsive Support](https://www.g2.com/survey_responses/cin7-core-review-12952777)" | | 10 | [Zoho Inventory](https://www.g2.com/products/zoho-inventory/reviews) | 4.4/5.0 (86 reviews) | Multi-channel order fulfillment with Zoho Books | "[Zoho Inventory: Intuitive, Reliable, and Perfect for Streamlined Inventory Management](https://www.g2.com/survey_responses/zoho-inventory-review-11882474)" | --- ## What Are the Most Common Questions About Order Management Software? *AI-generated · Last updated: May 26, 2026* ### Which order management tool offers the best returns processing features? Based on G2 reviews, several products in the order management software category stand out for returns handling, but user feedback most often highlights workflows that make cancellations, refunds, exchanges, and return tracking easier to manage in one place. According to verified users, Salesforce Order Management is frequently described as strong for post-purchase service because teams can manage returns and exchanges from a unified order view. G2 reviewers also mention Unicommerce for smooth returns and RTO handling, while SAP Commerce Cloud users reference order visibility and customer self-service features that reduce support effort around order updates. The common buyer takeaway is to prioritize tools that combine return visibility with fulfillment and customer service workflows. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – commonly used for cancellations, refunds, exchanges, and unified post-purchase support workflows - [Unicommerce](https://www.g2.com/products/unicommerce/reviews) – often mentioned for returns handling, RTO workflows, and centralized order operations - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – valued for customer self-service, order visibility, and support for complex commerce operations ### Which vendor provides the fastest order processing capabilities? Based on G2 reviews, QuickBooks Online appears most often in recent feedback discussing fast order handling and streamlined day-to-day processing. According to verified users, it helps teams move quickly through invoicing, accounts receivable, accounts payable, and order copying, with reviewers noting that creating new orders and processing transactions can be done in seconds. G2 reviewers mention that speed often comes from a simple interface, easy setup, and integrations that reduce manual entry. Other products in the category also emphasize automation and centralized workflows, but the strongest recent volume of feedback around quick processing in this dataset points to QuickBooks Online. Buyers should still weigh speed against complexity, reporting needs, and inventory requirements. ### What platform supports global order fulfillment operations? Based on G2 reviews, platforms that support global order fulfillment operations are usually the ones reviewers describe as handling multiple regions, warehouses, channels, or storefronts from a centralized system. According to verified users, SAP Commerce Cloud is frequently associated with international operations, multi-region catalogs, and centralized order management for complex commerce environments. G2 reviewers also mention ShipHero for multi-warehouse and 3PL workflows, and Salesforce Order Management for omnichannel fulfillment across warehouses, stores, and service teams. Across the review set, the strongest pattern is that global fulfillment support depends on visibility across inventory, routing, and customer-facing order updates rather than on a single feature. Buyers with international needs should look closely at integration depth and workflow flexibility. ### Which vendor offers advanced order routing capabilities? Based on G2 reviews, the strongest references to advanced order routing capabilities center on systems that automatically direct orders by warehouse, fulfillment rule, or inventory location. According to verified users, Salesforce Order Management is the clearest fit in this dataset because reviewers specifically describe smart routing across warehouses, stores, and fulfillment partners, along with support for omnichannel models. G2 reviewers also mention Fulfil for order routing logic across multiple locations and ShipHero for automation rules and routing in warehouse workflows. The recurring theme is that advanced routing matters most when businesses need to reduce manual decisions and keep fulfillment efficient across locations. Buyers should evaluate how well routing logic connects with inventory visibility and post-purchase service. ### What is the most affordable OMS for small e-commerce stores? Based on G2 reviews, affordability for smaller e-commerce teams is usually described through ease of implementation, lower operating overhead, and strong day-to-day value rather than detailed pricing comparisons. According to verified users, QuickBooks Online is often described as a good value with straightforward setup and useful integrations, while Veeqo is praised for being free to start and helping streamline order and shipping workflows. G2 reviewers also mention Orderwerks as a cost-effective fit for smaller businesses that need order tracking and QuickBooks connectivity without heavy complexity. For small stores, the best affordable order management software tends to be the one that reduces manual work quickly and is easy for a lean team to adopt. **Here are some of the top-rated products on G2:** - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) – often praised for easy setup, broad integrations, and strong value for smaller teams - [Veeqo](https://www.g2.com/products/veeqo/reviews) – highlighted for low-cost entry, shipping workflows, and centralized order handling - [Orderwerks](https://www.g2.com/products/orderwerks/reviews) – noted as a practical fit for growing small businesses that need simple order workflows and QuickBooks integration ### What is the top order management software for enterprise retail? Based on G2 reviews, enterprise retail buyers tend to favor platforms built for complex catalogs, multiple channels, and large-scale fulfillment workflows. According to verified users, SAP Commerce Cloud is consistently associated with enterprise-scale commerce, large product catalogs, multi-storefront operations, pricing rules, and integrations with broader business systems. G2 reviewers mention its strength in handling both B2B and B2C use cases, centralizing commerce operations, and supporting global growth, though some also note complexity and higher investment requirements. Other products in the category may fit specific enterprise needs, but recent review themes most strongly position SAP Commerce Cloud for large retail environments that need flexibility, scale, and centralized control across channels and regions. **Here are some of the top-rated products on G2:** - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) – built for large catalogs, multi-storefront commerce, and enterprise-scale B2B and B2C operations ### What platform integrates OMS with shipping and fulfillment systems? Based on G2 reviews, the best fits here are products reviewers describe as connecting order workflows directly to shipping, warehouse, or fulfillment operations. According to verified users, ShipHero stands out for combining order management with picking, packing, shipping, barcode scanning, client portals, and marketplace integrations in one operational flow. G2 reviewers also mention Salesforce Order Management for linking order lifecycle workflows with fulfillment and service actions, while Veeqo is frequently praised for shipping-label generation, carrier workflows, and centralizing orders across channels. The main pattern in the review data is that integration value comes from reducing handoffs between order entry, inventory, warehouse execution, and shipment tracking. Buyers should focus on how deeply each platform supports their specific fulfillment model. ### Which order management system offers real-time inventory visibility? Based on G2 reviews, real-time inventory visibility is a major strength across several products, especially those built for multichannel commerce and warehouse operations. According to verified users, Unicommerce is repeatedly described as giving real-time inventory sync across marketplaces and warehouses, helping teams reduce errors and improve dispatch speed. G2 reviewers also mention Increff WMS for near real-time inventory synchronization and item-level tracking, while Salesforce Order Management and SAP Commerce Cloud are noted for broader visibility across fulfillment networks. The strongest buyer takeaway is that real-time visibility matters most when it is tied directly to order processing and inventory accuracy. Reviewers consistently value systems that reduce manual checks and help avoid stock mismatches or overselling. ### Which OMS provides the most detailed order analytics and reporting? Based on G2 reviews, reporting strength varies widely, but buyers looking for detailed order analytics usually benefit most from platforms reviewers describe as centralizing data across channels and operations. According to verified users, Unicommerce is often praised for reports, channel-wise visibility, sales and returns data, and operational dashboards that support daily decisions. G2 reviewers also mention ShipHero for historical logs, labor dashboards, and detailed warehouse reporting, while SAP Commerce Cloud and Salesforce Order Management are associated more with operational visibility across complex environments. Review feedback suggests the best reporting experience depends on whether you need fulfillment metrics, inventory insights, or cross-channel order visibility. Buyers should verify how much reporting is available out of the box versus through exports or additional setup. ### What is the best OMS for multi-channel retail operations? Based on G2 reviews, Salesforce Order Management stands out as the strongest fit for multi-channel retail operations in this dataset. According to verified users, it centralizes order lifecycle management, improves visibility across fulfillment and service teams, and supports omnichannel models such as store fulfillment and pickup workflows. G2 reviewers mention the value of having disconnected order and customer data brought together on one platform, which helps reduce manual steps and improve consistency. Other tools also support multichannel operations, especially for inventory-heavy or marketplace-driven businesses, but recent review themes most directly connect Salesforce Order Management with unified omnichannel order management software. Buyers should still assess implementation complexity and ecosystem fit before deciding. **Here are some of the top-rated products on G2:** - [Salesforce Order Management](https://www.g2.com/products/salesforce-order-management/reviews) – designed to centralize post-purchase workflows, omnichannel fulfillment, and customer service visibility ## How Many Order Management Software Products Does G2 Track? **Total Products under this Category:** 395 ### Category Stats (Jul 2026) - **Average Rating**: 4.32/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: WizCommerce (+2.02%) - Among all products in this category, WizCommerce recorded the largest rating increase compared to last month *Last updated: July 07, 2026* ## How Does G2 Rank Order Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,000+ Authentic Reviews - 395+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Order Management Software Is Best for Your Use Case? - **Leader:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - **Highest Performer:** [Orderwerks](https://www.g2.com/products/orderwerks/reviews) - **Easiest to Use:** [Increff WMS](https://www.g2.com/products/increff-wms/reviews) - **Top Trending:** [Unicommerce](https://www.g2.com/products/unicommerce/reviews) - **Best Free Software:** [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) --- **Sponsored** ### Solid Commerce Solid Commerce is a cloud-based multi-channel operations platform designed to assist users in managing their entire eCommerce operations seamlessly. This solution unifies critical components such as product content, inventory, pricing, orders, and fulfillment across various marketplaces and storefronts, including Amazon, eBay, Walmart, and popular eCommerce platforms like Shopify, BigCommerce, and WooCommerce. By consolidating these functions into one platform, Solid Commerce eliminates the need for disparate tools, allowing teams to efficiently create and optimize listings, synchronize stock levels in near real-time, intelligently route orders, and monitor performance through specialized dashboards. The target audience for Solid Commerce primarily includes retailers, brands, and distributors who sell across multiple channels, often managing a substantial number of SKUs. These users benefit from the platform's ability to handle catalog complexity and scale, accommodating variations, parent-child relationships, and bulk operations. Solid Commerce is particularly advantageous for those looking to streamline their eCommerce processes, reduce manual labor, and enhance their overall operational efficiency. The platform is designed to support businesses ranging from those with a few channels to those operating on ten or more, making it versatile for various eCommerce needs. Key features of Solid Commerce include its innovative “multi-agent” approach to practical AI, which enhances productivity and accuracy. The QuickListGenie feature accelerates the listing creation process by converting product data into channel-compliant formats, while a column/attribute mapper simplifies the normalization of catalog data from various sources. Additionally, the AutoReply Agent assists in managing routine buyer inquiries, significantly reducing response times while maintaining compliance with company policies. These features are integrated into daily workflows, enabling teams to work more efficiently and with fewer errors. Solid Commerce also offers comprehensive capabilities that span the entire operations lifecycle. Merchants can centralize their catalogs, publish updates across all channels using templates and bulk edits, and enforce pricing strategies with dynamic, channel-specific rules. Inventory management is streamlined through configurable routing options and integrated label generation. The platform’s analytics tools provide insights into catalog health, pricing trends, and listing exceptions, empowering teams to make informed decisions about their operations. Furthermore, open APIs and webhooks facilitate easy integration with other systems, such as ERPs and accounting tools, allowing for customized workflows. Implementation of Solid Commerce is supported by onboarding specialists who assist users in normalizing data and setting up priority channels efficiently. The platform operates on Microsoft Azure, ensuring robust security and role-based access controls. With various support options, including in-app chat and a comprehensive knowledge base, users can receive assistance tailored to their needs. Solid Commerce ultimately serves as a single source of operational truth, providing a pragmatic layer of AI that helps eCommerce teams scale confidently and profitably. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=136&secure%5Bchosen_at%5D=2026-07-07T21%3A37%3A56Z&secure%5Bdisplayable_resource_id%5D=136&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=136&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=8384&secure%5Bresource_id%5D=136&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Forder-management%3Fpage%3D25&secure%5Btoken%5D=a9363d28b3d6886e4939895ae35a0055ed3f5e65c7d147f7cd593559cf1b822d&secure%5Burl%5D=https%3A%2F%2Fsolidcommerce.com%2F&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Order Management Software Products in 2026? ### 1. [LynxERP](https://www.g2.com/products/lynxerp/reviews) LynxERP is a full cloud-based ERP system designed for SMBs to streamline business operations. It simplifies sales, purchases, inventory, stock, and accounting while integrating seamlessly with over 25 major marketplaces via EDI and APIs. LynxERP also includes a powerful eCommerce store for a seamless customer experience. With features like real-time inventory tracking, sales automation, and personalized support, LynxERP empowers businesses to optimize efficiency and drive growth. **Who Is the Company Behind LynxERP?** - **Seller:** [Lynx Erp Solutions](https://www.g2.com/sellers/lynx-erp-solutions) - **HQ Location:** Mississauga, CA - **LinkedIn® Page:** https://www.linkedin.com/company/lynx-erp-solutions (10 employees on LinkedIn®) ### 2. [MACH Order Management Software](https://www.g2.com/products/mach-order-management-software/reviews) MACH Software is a full multi-channel order management solution. We manage purchasing, order processing, inventory, marketing, accounting, and more. **Who Is the Company Behind MACH Order Management Software?** - **Seller:** [MACH Software](https://www.g2.com/sellers/mach-software) - **Year Founded:** 1979 - **HQ Location:** Cincinnati, US - **LinkedIn® Page:** https://www.linkedin.com/company/mach-software-data-management-assoc- (2 employees on LinkedIn®) ### 3. [Magento 2 Better Order Grid Extenison](https://www.g2.com/products/magento-2-better-order-grid-extenison/reviews) To provide a better experience for your customers you have to provide excellent support. Most often customers have difficulty with their orders. So it is your job to make sure their requests are processed fast. Unfortunately, Magento 2 default order grid doesn't provide you enough information to manage orders productively. That is why you need Magento 2 Better Order Grid Extension. This module allows you to customize the order grid, delete orders, change order status colors, and much more. Features: -Faster Order Management -Order Status Colors -Hide Orders With Statuses -Display Bought Products -Display Coupon Code -Delete Order Option -Product Thumbnails -Order Grid Templates -Multiple Grid Columns -Filter Orders by Attributes **Who Is the Company Behind Magento 2 Better Order Grid Extenison?** - **Seller:** [Magefan](https://www.g2.com/sellers/magefan) - **Year Founded:** 2015 - **HQ Location:** Ternopil, UA - **Twitter:** @magento2fan (385 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/magefan/about/ (9 employees on LinkedIn®) ### 4. [Mail-Shop](https://www.g2.com/products/mail-shop/reviews) Mail-Shop is the leading Direct Mail Order Management System that meets the needs of companies providing Direct Mail services. Mail-Shop is Quick-to-Install and Easy to Use. **Who Is the Company Behind Mail-Shop?** - **Seller:** [Virtualsystems](https://www.g2.com/sellers/virtualsystems) - **HQ Location:** Bellevue, US - **LinkedIn® Page:** http://www.linkedin.com/company/virtual-management-systems-inc (2 employees on LinkedIn®) ### 5. [MapMyChannel](https://www.g2.com/products/mapmychannel/reviews) Map My Channel by WebBee is an advanced order management software for multi-channel eCommerce Integration. Seamlessly connect your ecommerce store like Shopify, TikTok Shop, Walmart, eBay, BigCommerce and WooCommerce with Amazon FBA, NetSuite ERP, ShipStation and more consolidating your operations for a unified and efficient workflow. You can also route orders of any volume or frequency based on custom rules between eCommerce Selling Channels and Fulfillment/ERPs **Who Is the Company Behind MapMyChannel?** - **Seller:** [WebBee](https://www.g2.com/sellers/webbee) - **Year Founded:** 2005 - **HQ Location:** Noida, IN - **LinkedIn® Page:** https://www.linkedin.com/company/webbee-esolutions-private-limited/ (76 employees on LinkedIn®) ### 6. [MarketSyncer](https://www.g2.com/products/marketsyncer/reviews) MarketSyncer is an e-commerce management platform tailored for businesses, particularly those operating in North America. It offers an integrated solution that helps businesses manage various aspects of their e-commerce operations. Some key features of MarketSyncer include: Comprehensive Dashboard: Provides a consolidated view of key business metrics, including insights into market shares, product performance, shipping statuses, and inventory levels. Integrations: Connects seamlessly with major online marketplaces like Amazon, Shopify, eBay, Walmart, and more. It also integrates with leading shipping carriers to streamline logistics. Order Management: Offers detailed insights into order statuses, allowing businesses to track, manage, and optimize their fulfillment processes. Product Management: A hub for managing the entire product portfolio, analyzing top-performing brands, and understanding sales trends. Inventory Management: Allows businesses to monitor inventory histories, understand product aging, evaluate top brands, and make informed inventory decisions. Brand Restrictions: A unique feature that enables businesses to restrict specific brands from being sold on certain marketplaces, ensuring brand compliance and strategic alignment. Customization and Scalability: Provides module-based subscription pricing, allowing businesses to choose tools and integrations specific to their needs. Engagement & Support: Offers dedicated account management, a community section for user discussions, feedback mechanisms, and a robust support system. In summary, MarketSyncer is a comprehensive solution designed to streamline and optimize e-commerce operations, ensuring efficiency, scalability, and profitability for businesses in the North American market. **Who Is the Company Behind MarketSyncer?** - **Seller:** [MarketSyncer](https://www.g2.com/sellers/marketsyncer) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [MasPedidos](https://www.g2.com/products/maspedidos/reviews) MasPedidos ofrece una solución para aumentar las ventas y la participación de mercado de distribuidoras. Permiten maximizar las ventas con herramientas de personalización, listas de precios especializadas, destacar productos y ofrecer descuentos y ofertas personalizados. Además, brindan funcionalidades como gestión de pedidos, vendedores, clientes y descuentos, así como la integración via API. No solo se centran en la venta, sino que también ayudan a optimizar los recursos internos de la empresa. MasPedidos es utilizado por diversas distribuidoras, generando un aumento promedio del 35% en la facturación en los primeros 3 meses. **Who Is the Company Behind MasPedidos?** - **Seller:** [Máspedidos](https://www.g2.com/sellers/maspedidos) - **Year Founded:** 2022 - **HQ Location:** Ciudad de Buenos Aires, AR - **LinkedIn® Page:** https://www.linkedin.com/company/maspedidos/ (3 employees on LinkedIn®) ### 8. [Mi9 Order Management System](https://www.g2.com/products/mi9-order-management-system/reviews) Mi9 Retail has been empowering retailers with leading-edge enterprise software solutions for 15 years and has developed the only enterprise-grade Merchandising and Business Intelligence solution on the market available as a single product. This enables the software to process high volumes of transactions in real time, optimize inventory across all channels of the business, provide a single, accurate source of the truth, reduce the costs to implement, as well as maintain and provide the industry’s fastest time to value. As a customer-centric company exclusively serving the retail market, Mi9 Retail collaborates closely with customers to define the product development road map ensuring customer satisfaction and success. New technologies are utilized to keep products current as well as to future-proof customer investments. Mi9 Retail focuses on delivering great software and support while minimizing the need for professional services. It is important that meaningful, high ROI solutions are delivered with each major product release and that all customers are guaranteed an upgrade path to the latest version of the product, regardless of which version is in use. **Who Is the Company Behind Mi9 Order Management System?** - **Seller:** [Mi9 Retail](https://www.g2.com/sellers/mi9-retail) - **Year Founded:** 1985 - **HQ Location:** Montreal, CA - **Twitter:** @RaymarkRetail (799 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28663 (73 employees on LinkedIn®) ### 9. [MobilePDQ](https://www.g2.com/products/mobilepdq/reviews) Wholesale distribution application for handheld devices that enables invoicing, AR collection, surveys, inventory tracking, etc. **Who Is the Company Behind MobilePDQ?** - **Seller:** [Foothill Brook Group](https://www.g2.com/sellers/foothill-brook-group) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 10. [Movex Order](https://www.g2.com/products/movex-order/reviews) The MOVEX Order software product bundles all of the important backend functions for a consistent shopping experience across all channels. The system contains all of the important processes for successful omnichannel retailing: from individual customer communication, to the management of orders, consignments and returns through to bonus and discount management. **Who Is the Company Behind Movex Order?** - **Seller:** [Otto Group Solution Provider (OSP)](https://www.g2.com/sellers/otto-group-solution-provider-osp) - **Year Founded:** 1991 - **HQ Location:** Dresden, Saxony, Germany - **LinkedIn® Page:** https://www.linkedin.com/company/ottogroup-one-o/ (581 employees on LinkedIn®) ### 11. [Multichannel Software TheOmniStack](https://www.g2.com/products/multichannel-software-theomnistack/reviews) **Who Is the Company Behind Multichannel Software TheOmniStack?** - **Seller:** [F & L Fashion](https://www.g2.com/sellers/f-l-fashion) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [My Inventory Online](https://www.g2.com/products/my-inventory-online/reviews) My Inventory Online is a web based inventory and order management system aimed at small and medium sized businesses which helps you manage your inventory, orders, customers, suppliers and much more. **Who Is the Company Behind My Inventory Online?** - **Seller:** [My Inventory Online](https://www.g2.com/sellers/my-inventory-online) - **HQ Location:** N/A - **Twitter:** @MyInventOnline (225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [NARLIT](https://www.g2.com/products/narlit/reviews) NARLIT offers orders, services and issues tracking. Assign work to your vendors and employees. Let them update statuses of their tasks. Be well informed how far they are with their work. **Who Is the Company Behind NARLIT?** - **Seller:** [NARLIT](https://www.g2.com/sellers/narlit) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 14. [Natural Order](https://www.g2.com/products/natural-order/reviews) Natural Solutions is a secure back-end application provider for the multi-channel merchant. Whether your order is from a shopping cart, a mail-order catalog, a call-center, or a storefront, our applications streamline all of these channels. **Who Is the Company Behind Natural Order?** - **Seller:** [Natural Solutions](https://www.g2.com/sellers/natural-solutions) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 15. [Neocrm](https://www.g2.com/products/beijing-renke-interactive-network-technology-co-ltd-neocrm/reviews) IngageApp is owned by Beijing Renke Interactive Network Technology Co., Ltd., and is a new-generation SaaS customer relationship management (CRM) software provider by leveraging the latest mobile and social technologies. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Neocrm?** - **Seller:** [Beijing Renke Interactive Network Technology Co., Ltd.](https://www.g2.com/sellers/beijing-renke-interactive-network-technology-co-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Neocrm? **"[Good User Friendly Customisable Dashboards](https://www.g2.com/survey_responses/neocrm-review-8230639)"** **Rating:** 5.0/5.0 stars *— Saurabh K.* [Read full review](https://www.g2.com/survey_responses/neocrm-review-8230639) --- **"[The perfect way to sales](https://www.g2.com/survey_responses/neocrm-review-8214596)"** **Rating:** 5.0/5.0 stars *— rania f.* [Read full review](https://www.g2.com/survey_responses/neocrm-review-8214596) --- ### 16. [Neto by Maropost](https://www.g2.com/products/neto-by-maropost/reviews) Neto by Maropost is an all-in-one ecommerce platform tailored for B2C, B2B and multi-channel businesses, designed to streamline every aspect of online retail. Designed to grow with your business, Neto simplifies the creation and management of online stores, POS systems, and marketplace integrations, all while ensuring the smooth handling of inventory, order management, and shipping. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Neto by Maropost?** - **Seller:** [Maropost, Inc](https://www.g2.com/sellers/maropost-inc) - **Year Founded:** 2011 - **HQ Location:** Toronto, Canada - **Twitter:** @Maropost (21,835 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/386756/ (374 employees on LinkedIn®) - **Phone:** 1-888-438-3152 -ext. 101 **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Neto by Maropost? **"[Best Multichannel Software Available](https://www.g2.com/survey_responses/neto-by-maropost-review-4422470)"** **Rating:** 5.0/5.0 stars *— Verified User in Sporting Goods* [Read full review](https://www.g2.com/survey_responses/neto-by-maropost-review-4422470) --- **"[Brilliant scalable platform that is exceptional value](https://www.g2.com/survey_responses/neto-by-maropost-review-6848053)"** **Rating:** 5.0/5.0 stars *— Iain J.* [Read full review](https://www.g2.com/survey_responses/neto-by-maropost-review-6848053) --- #### What Are G2 Users Discussing About Neto by Maropost? - [What is Maropost Commerce Cloud used for?](https://www.g2.com/discussions/what-is-maropost-commerce-cloud-used-for) ### 17. [Neuro](https://www.g2.com/products/neuro/reviews) Neuro is the ultimate iPaaS solution, effortlessly linking merchants to sales channels and marketplaces. With a no-code/low-code platform, it automates data flow, slashes operational costs, and eliminates integration headaches—so you can scale at speed. **Who Is the Company Behind Neuro?** - **Seller:** [The Despatch Company](https://www.g2.com/sellers/the-despatch-company-8782157b-702f-4082-9497-d2bfa94e2c6f) - **Year Founded:** 2015 - **HQ Location:** Driffield, GB - **LinkedIn® Page:** http://www.linkedin.com/company/despatch-cloud-limited (65 employees on LinkedIn®) ### 18. [NewStore](https://www.g2.com/products/newstore/reviews) NewStore provides a Unified Commerce Platform for global retail brands that want to accelerate their digital transformation. Built with MACH principles, NewStore provides the world’s most advanced Omnichannel POS and Shopping App with built-in order management, inventory, and clienteling. Platform Components: • Mobile Point of Sale • Omnichannel Management • Native Shopping Apps • SaaS Omnichannel Cloud **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate NewStore?** - **Flow Of Goods:** 10.0/10 (Category avg: 8.6/10) - **Stock Levels:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind NewStore?** - **Seller:** [NewStore](https://www.g2.com/sellers/newstore) - **Year Founded:** 2015 - **HQ Location:** Boston, Massachusetts, United States - **Twitter:** @newstoreinc (1,141 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/newstore-inc (199 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of NewStore? **"[Newstore](https://www.g2.com/survey_responses/newstore-review-9454486)"** **Rating:** 5.0/5.0 stars *— Bhushan M.* [Read full review](https://www.g2.com/survey_responses/newstore-review-9454486) --- **"[Hands down - easiest path to implementing your omnichannel goals](https://www.g2.com/survey_responses/newstore-review-5247340)"** **Rating:** 5.0/5.0 stars *— Verified User in Sporting Goods* [Read full review](https://www.g2.com/survey_responses/newstore-review-5247340) --- #### What Are G2 Users Discussing About NewStore? - [What is Newstore used for?](https://www.g2.com/discussions/what-is-newstore-used-for) ### 19. [Nventory](https://www.g2.com/products/nventory/reviews) Nventory is a cloud-based order management system (OMS) and inventory synchronization platform for ecommerce businesses that sell across multiple sales channels. It acts as a central operational layer connecting online storefronts, marketplaces, shipping carriers, and warehouses — keeping inventory levels, order statuses, and fulfillment workflows in sync across all of them from a single dashboard. The platform supports 34 native integrations across marketplaces (Amazon, eBay, Walmart, Etsy, TikTok Shop, Flipkart), ecommerce platforms (Shopify, WooCommerce, BigCommerce, Wix, Squarespace, Magento), shipping carriers (FedEx, UPS, DHL, USPS, Royal Mail, DPD), and accounting or ERP tools (QuickBooks, Xero, NetSuite, Sage, Odoo). Core functionality includes real-time bi-directional inventory sync across connected channels, a unified order queue that aggregates orders from all sources, and rule-based order routing that directs fulfillment to warehouses, third-party logistics providers, or Amazon FBA based on configurable logic. The platform also handles multi-location stock allocation, buffer stock thresholds per channel, low-stock alerts, and automated reorder points. For businesses running dropshipping operations, Nventory manages supplier inventory feeds at varying levels of automation — from scheduled CSV imports to real-time API-based sync — and supports multi-supplier failover and per-SKU stockout actions. An AI-powered automation layer, available on higher-tier plans, allows users to build trigger-condition-action workflows, connect external REST APIs, and configure fulfillment routing rules through a natural language interface without writing code. Additional modules include a built-in online storefront, a point-of-sale system with Stripe Terminal support, and a free tools section with calculators for safety stock, inventory turnover, demand forecasting, and multichannel profit margins. **Who Is the Company Behind Nventory?** - **Seller:** [Techspawn](https://www.g2.com/sellers/techspawn) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/nventory/ (1 employees on LinkedIn®) ### 20. [OAN Order Management](https://www.g2.com/products/oan-order-management/reviews) The OAN Order Management application provides a workspace where people, processes, and technology come together. Cutting-edge technology is used to greatly simplify and automate mundane tasks so that the Customer Service team can better focus their time on value-added activities that will increase their customer engagement. The OAN Order Management application consists of pre-built & pre-configured workflows along with multiple Oracle ERP connectors that make our implementation a breeze. **Who Is the Company Behind OAN Order Management?** - **Seller:** [oAppsNET Partners](https://www.g2.com/sellers/oappsnet-partners) - **Year Founded:** 2007 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/oappsnet (27 employees on LinkedIn®) ### 21. [Omega Order Tracking](https://www.g2.com/products/omega-order-tracking/reviews) Order tracking in real-time with shipment tracking notifications. Reduce support tickets & costs. Omega Order Tracking is designed to help you increase customer satisfaction, customer loyalty & retention rate. Easily track your order from multiple carriers, get notified of shipment status, and view order shipping info all in one place. With branded tracking page & estimated delivery date/ETA, you are set for a smooth and hassle-free tracking experience. Increasing upsell & cross-sell with added marketing assets. Less WISMO with SEO-optimized auto-translated shipment update notifications. **Who Is the Company Behind Omega Order Tracking?** - **Seller:** [Omega Theme](https://www.g2.com/sellers/omega-theme) - **Year Founded:** 2015 - **HQ Location:** Trung Liet Ward, VN - **LinkedIn® Page:** https://www.linkedin.com/company/omega-theme/ (3 employees on LinkedIn®) ### 22. [Omniful Ware House Management System](https://www.g2.com/products/omniful-ware-house-management-system/reviews) Omniful’s Warehouse Management System (WMS) is designed to provide warehouse management solutions tailored to your business needs. Whether you operate a warehouse for commerce, retail, or logistics, our integrated system offers real-time inventory management and seamless connectivity with existing business systems. Our AI-powered WMS enables businesses to optimize warehouse operations, track inventory with precision, and streamline fulfillment from inbound to outbound logistics. With the ability to manage inventory efficiently, companies can reduce costs, enhance their supply chain performance, and improve customer satisfaction. **Who Is the Company Behind Omniful Ware House Management System?** - **Seller:** [Omniful.ai ](https://www.g2.com/sellers/omniful-ai) - **Year Founded:** 2022 - **HQ Location:** Al Malqa, SA - **LinkedIn® Page:** https://www.linkedin.com/company/omniful (120 employees on LinkedIn®) ### 23. [Omnivio](https://www.g2.com/products/omnivio/reviews) Omnivio is an AI-powered commerce intelligence platform for D2C and e-commerce brands. It connects every sales channel into one data pipeline and reconciles each settlement, payout and remittance to the order level — across marketplaces (Amazon, Flipkart, Myntra, Meesho), quick commerce (Blinkit, Zepto, Instamart, Flipkart Minutes) and your own website (Shopify). Beyond reconciliation, Omnivio validates every marketplace fee against your agreed rate card — commission, shipping, pick-and-pack and reverse-logistics charges — surfacing overcharges and undercharges to the rupee. It also unifies inventory across marketplace and own warehouses, tracks ad spend and ROAS against settled revenue, and delivers dashboards, a DIY report builder and automated alerts for short-payments, settlement delays and stockouts. Brands use Omnivio to recover money lost to wrong fees and missing settlements, keep stock visible across channels, and replace hours of manual spreadsheet reconciliation with automated, order-level accuracy. Onboarding is typically completed within 24 hours. **Who Is the Company Behind Omnivio?** - **Seller:** [Omnivio](https://www.g2.com/sellers/omnivio) - **Year Founded:** 2021 - **HQ Location:** Noida, IN - **LinkedIn® Page:** https://www.linkedin.com/company/omnivio (28 employees on LinkedIn®) ### 24. [Ordaze](https://www.g2.com/products/ordaze/reviews) Ordaze is an analytics governance platform that helps product, data, and engineering teams define, maintain, and enforce a shared tracking plan across their codebases. It centralizes the event schema, including names, properties, types, enums, required fields, platform scope, and lifecycle status, and provides tooling to generate type-safe tracking code and verify that what ships in production matches what was specified. Teams use Ordaze to replace tracking spreadsheets, prevent analytics drift, and catch breaking changes before they reach production. It is designed for organizations that send analytics events to tools like Segment, Mixpanel, Amplitude, PostHog, Firebase, Google Analytics, Rudderstack, or Heap, and want a single source of truth for their event contracts independent of any specific destination. Key capabilities include: - Tracking plan registry: a structured event catalog with typed properties, enums, required flags, per-platform scope, custom metadata fields, and configurable lifecycle statuses (draft, active, deprecated). Supports bulk CSV and XLSX import, JSON export, and reusable property templates. - Code generation: Handlebars-based templates produce type-safe tracking code for Swift, Kotlin, TypeScript, and Python. Templates are customizable per workspace so generated output matches existing conventions. - Scanner CLI: a static analysis tool that inspects a codebase, detects analytics calls across common SDKs (Segment, Mixpanel, Amplitude, PostHog, Firebase, gtag, Rudderstack, Heap), and maps them back to the tracking plan. The scanner reports matched, unmatched, and missing events per platform and produces coverage metrics over time. - Versioning and change detection: teams publish snapshots of the tracking plan, compare versions side by side, and automatically surface breaking changes such as removed events, type changes, or newly required properties. Rollback to a previous version is supported. - Collaboration and integrations: workspaces with role-based access control (owner, admin, editor, viewer), invite flows, an activity audit trail, HMAC-signed generic webhooks, Slack incoming webhooks, Bearer-token API keys for CLI and programmatic access, and a public API for retrieving the event catalog and triggering code generation. Ordaze is a governance and contract layer; it does not ingest or forward event data to analytics destinations. Authentication supports email and password, Google OAuth, GitHub OAuth, WebAuth passkeys, email verification, and password reset. Pricing includes a free tier and paid plans that scale with workspace count and event volume. **Who Is the Company Behind Ordaze?** - **Seller:** [Ordaze](https://www.g2.com/sellers/ordaze) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (2 employees on LinkedIn®) ### 25. [Ordazzle](https://www.g2.com/products/ordazzle/reviews) Ordazzle is a cloud-native platform that helps e-Commerce and omni-channel businesses achieve their true potential. It synchronises with multiple marketplaces, webstores, and logistics providers to smartly manage businesses of any size. Ordazzle enables easy management of new products and catalogues with flexible attributes, images, videos, inventory, and promotion and price updates. Designed to handle complex, multi-node operations across countries, Ordazzle smartly allocates and routes orders to ensure the right products reach the right customers at the right time and cost. With built-in AI LLM for instant query resolution, AI-powered order anomaly detection for fraud prevention and inventory optimisation, and ETP WMS for intelligent warehouse operations, Ordazzle delivers unmatched efficiency, security, and control. An intuitive dashboard keeps you on top of revenue, product performance, SLA achievements, and more—making your e-Commerce business smarter, faster, and future-ready. **Who Is the Company Behind Ordazzle?** - **Seller:** [ETP International](https://www.g2.com/sellers/etp-international) - **Year Founded:** 1988 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/etp-international (473 employees on LinkedIn®) ## What Is Order Management Software? [Accounting & Finance Software](https://www.g2.com/categories/accounting-finance) ## What Software Categories Are Similar to Order Management Software? - [Multichannel Retail Software](https://www.g2.com/categories/multichannel-retail) - [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) - [Inventory Control Software](https://www.g2.com/categories/inventory-control-software) --- ## How Do You Choose the Right Order Management Software? ### What You Should Know About Order Management Software ### What is Order Management Software? Order management software (OMS) is a type of software that helps businesses manage their order processing and fulfillment operations. It provides a centralized platform for businesses to manage orders from various sales channels, such as e-commerce stores, marketplaces, and brick-and-mortar stores. This software typically includes features such as order tracking, inventory management, shipping management, and reporting. With an OMS, businesses can automate their order processing workflows, reduce errors, and improve efficiency. For example, when a customer places an order on an e-commerce website, the OMS will automatically process the order, generate a shipping label, and update the inventory levels. This helps ensure the customer receives their order quickly and accurately while reducing the business's workload. The software can also integrate with other systems, such as [accounting software](https://www.g2.com/categories/accounting), [customer relationship management (CRM) tools](https://www.g2.com/categories/crm), and [marketing automation platforms](https://www.g2.com/categories/marketing-automation), to provide a seamless end-to-end solution for businesses. **What Does OMS Stand For?** OMS stands for order management software, or order management systems. ** ** ### What are the Common Features of Order Management Software? OMS commonly provides several features that facilitate order management from initial acceptance to final shipment, as well as order processing, dispatch management, inventory control, and product cataloging.  **Inventory management:** The software keeps track of stock availability, assigns orders to various warehouses, and identifies the best shipping options for users. The feature helps provide customers with a transparent and open experience before and after sales. **Sales history:** It stores product information, availability, and popularity which are consistently updated, with the statistics visible to employees and customers. **Customer database:** It helps manage customer information, contacts, and activities regarding sales and feedback in the OMS’s customer database. **Entering and converting orders or quotes:** OMS allows businesses to process customer orders and quotes efficiently and accurately, reducing the risk of errors and improving customer satisfaction. This allows businesses to manage all of their sales channels in one place, reducing the need for manual data entry and improving order accuracy. ### What are the Benefits of Order Management Software? OMS can bring numerous benefits to businesses of all sizes. **Increased efficiency:** OMS automates many of the manual processes involved in order processing, reducing the likelihood of errors and speeding up the process. **Customer service:** It provides customers with real-time order tracking and updates, leading to higher customer satisfaction levels. **Analytics and reporting:** The software generates reports on orders, inventory levels, and customer behavior, providing insights into business performance. **Integrations:** OMS often integrates with other software systems such as e-commerce platforms, CRM or billing software, and shipping carriers to create a more streamlined and cohesive process. ### Who Uses Order Management Software? OMS can be used by a variety of businesses, including retailers, wholesalers, distributors, manufacturers, and e-commerce businesses. Any business that receives and fulfills orders can benefit from using the software. **Retailers:** Retailers who manage inventory and fulfill orders in-house can benefit from using an OMS to automate order processing and streamline fulfillment. **Wholesalers:** Wholesalers who handle large volumes of orders can use an OMS to manage orders more efficiently and ensure accurate fulfillment. **Distributors:** Distributors can use the software to manage orders across multiple channels, warehouses, and vendors, allowing for better inventory management and more streamlined processes. **Manufacturers:** Manufacturers can use OMS to manage orders from customers and vendors, coordinate production and shipping, and maintain accurate inventory levels. **E-commerce:** E-commerce businesses can use OMS to manage orders from multiple online marketplaces and their own website, helping streamline order processing and fulfillment. ### What are the Alternatives to Order Management Software? There are a variety of alternatives to OMS that businesses can consider, depending on their needs and budget. Here are some of the most common alternatives that can replace this type of software, either partially or completely: [E-commerce software](https://www.g2.com/categories/e-commerce-platforms): Businesses that primarily sell through an e-commerce platform may use the platform's built-in order management tools. [Accounting software](https://www.g2.com/categories/accounting): Some accounting software have order management features that allow businesses to track orders and inventory. [Warehouse management software](https://www.g2.com/categories/warehouse-management): Businesses that operate their own warehouses may use warehouse management software (WMS) that includes order management features. [ERP systems](https://www.g2.com/categories/erp-systems) **:** Enterprises may use ERP software that includes order management as one of its modules. ### Challenges with Order Management Software OMS can come with their own set of challenges.  **Lack of integrations:** Order management platforms are at their best when connected to other business areas. If an OMS doesn’t connect with a CRM, finance management, supply chain, and other software modules, one can miss out on valuable efficiency and customer service opportunities. **Configurations:** A company might want to open access to their OMS to various employees involved at different stages of the customer lifecycle. If an OMS doesn't allow customizable data access, reports, and other information, employees might lack the tools needed to do their jobs well. **Data quality:** Like most systems, an OMS relies heavily on accurate data, and poor data quality can lead to errors, delays, and incorrect order fulfillment. **Complexity:** Depending on the size and complexity of the business, the OMS can be complex, and it may take some time for staff to become proficient in its use. ### How to Buy Order Management Software #### Requirements Gathering (RFI/RFP) for Order Management Software When selecting an OMS, it is essential to first look at how the business operates and then familiarize oneself with the types of software available. There are various options for OMS products, including those designed for the business needs of small and medium-sized companies. Some things to consider include its ability to receive orders from any channel, monitor inventory levels, and provide customer order tracking. #### Compare Order Management Software Products **Create a long list** Depending on the industry, the buyer will want to create a long list of software products designed to help businesses in their particular industry. For example, there are platforms specifically built for enterprises, while others have flexibility with the number of users and allow additional seats as a company grows. **Create a short list** After reviewing and researching the software on the long list, the buyer can whittle it down based on their budget. OMS is available for all budgets, and some general applications may be downloaded for free or bought at a lower price. However, buyers must remember that the more specialized a software is, the more expensive it gets. This is because the user base for specialized software is relatively small. The company should be prepared to pay a premium if it wants something specific to its industry or customized for its business. **Conduct demos** As a rule of thumb, companies should demo all products on their short list. During demos, buyers should ask specific questions about the functionalities they care about most. For example, one might ask to be walked through any features for managing customer data, entering orders, or verifying shipping preferences. #### Selection of Order Management Software **Choose a selection team** The managers from departments such as shipping, procurement, finance, and accounting who will be using this software must be involved in the selection process. Every business is different, and frequent users are in the best position to offer an educated opinion on the business's particular needs. Some users may even be able to help the company install and set up the software of choice. After choosing a software, buyers must remember that they don’t have to be stuck with this selection forever; most platforms allow for add-ons or modifications. However, the company shouldn’t make this decision lightly because no matter what software is chosen, it will involve a considerable commitment of time and money. To see a return on investment (ROI), buyers cannot change their minds in a few months and switch software. **Negotiation** Negotiating a software contract is vital to minimize risk, whether in terms of performance protection, security protection, or simply ensuring that both parties agree on what to expect from the other. If a business has the cash flow, it could ask for a discount in return for an annual upfront payment, and many software providers are happy to make that deal. A software provider may offer unlimited usage if the buyer pays upfront instead of a monthly or quarterly package price.  Buyers should also determine if they need help implementing or integrating the software with other systems. Usually, a software provider's first offer will include some implementation services in a given timeframe. Buyers can ask for these services to be removed if they can manage it themselves or if a third party can do it for cheaper. Buyers also need to decide for how long they will need this software. If the company uses the software for years, the buyer can negotiate longer terms, sometimes resulting in more favorable pricing. **Final decision** The final decision should be based on all the information gathered previously. Businesses should prioritize needs and select the solution that meets most, if not all, of their requirements. Companies must remember that there isn't a perfect software, but there is one that is best for their business.  If possible, buyers should try to conduct a pilot program with a smaller sample size of users to gauge how well the software is received, integrated, and implemented. If the platform receives high marks, then they can buy with confidence. If the tool is inefficient or not performing as expected, it might be time to test another order management tool. ### Order Management Software Trends **Cloud-based** Cloud-based order management systems are becoming increasingly popular, allowing businesses to access the software from anywhere with an internet connection and providing greater scalability and flexibility. **Omnichannel** The rise of omnichannel retailing means that businesses need to be able to manage orders across multiple channels, including brick-and-mortar stores, e-commerce websites, and marketplaces. **Artificial intelligence and machine learning** AI and ML are increasingly used in OMS to automate processes, improve accuracy, and provide predictive analytics.