# Best Online Reputation Management Software - Page 3

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 364

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,400+ Authentic Reviews
- 364+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=58412&focus%5B%5D=84697)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=experience-com)

**Sponsored**

### Jiminny

Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-14T14%3A45%3A08Z&secure%5Bdisplayable_resource_id%5D=2641&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=25440&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=25440&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3FhsCtaTracking%3Dd512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Cad6073ae-6430-40be-8579-49459de85dd5%26page%3D3&secure%5Btoken%5D=34df0ec336b34e17744c4f4445166cab5ee063f15973fc419e95d1f1e5b5d615&secure%5Burl%5D=https%3A%2F%2Fjiminny.com%2Fproduct%2Fconversation-intelligence&secure%5Burl_type%5D=custom_url)

### [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews)

From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. Visit our Trust Center at trust.vendasta.com for security documentation, compliance certifications, and data privacy details.

**Average Rating:** 4.5/5.0

**Total Reviews:** 534

#### How Do G2 Users Rate Vendasta AI Platform?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Vendasta AI Platform?

- **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta)
- **Company Website:** www.vendasta.com
- **Year Founded:** 2008
- **HQ Location:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
745 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Management Consulting
- **Company Size:** 84% Small, 10% Medium

#### What Do G2 Reviewers Say About Vendasta AI Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction.
- Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs.
- Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly.
- Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless.
- Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity.

##### Cons

- Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage.
- Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize.
- Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex.
- Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform.
- Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution.

#### What Are Recent G2 Reviews of Vendasta AI Platform?

**["Revolutionized Our Client AI Integration"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)**

**Rating:** 5.0/5.0 stars

_— Chris H._

[Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)

**["Amazing AI Assistants, Simple to Use, and Fairly Priced"](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)**

**Rating:** 5.0/5.0 stars

_— Carl B._

[Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)

#### What Are G2 Users Discussing About Vendasta AI Platform?

- [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment
- [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for)
- [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for)
- [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for)
- [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment

### [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews)

Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate Shopper Approved?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Shopper Approved?

- **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved)
- **Company Website:** shopperapproved.com
- **Year Founded:** 2010
- **HQ Location:** Ogden, UT
- **Twitter:** @ShopperApproved  
311 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1036343d7c585510815c11faae14f2a1679b4cd5d7fc57923f507eb2d273472d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4802495%2F&secure%5Burl_type%5D=linkedin_company_website)  
66 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 88% Small, 15% Medium

#### What Do G2 Reviewers Say About Shopper Approved?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Shopper Approved, appreciating its intuitive dashboard and seamless review collection process.
- Users value the **reliable support and effective review management** that enhances reputation and boosts conversion rates effortlessly.
- Users benefit from the **visibility growth** through authentic reviews, enhancing SEO and driving high conversion rates.
- Users value the **easy integrations** of Shopper Approved, enhancing efficiency and boosting visibility with seamless eCommerce support.
- Users value the **significant increase in reviews** facilitated by Shopper Approved, boosting both trust and conversions effectively.

##### Cons

- Users find the **outdated interface** of Shopper Approved hampers usability and needs significant modernization to enhance functionality.
- Users find the **poor interface design** of Shopper Approved outdated, affecting usability and overall experience.
- Users find the **expensive pricing** of Shopper Approved unclear, leading to budgeting challenges and frustration.
- Users desire **missing features** like deeper marketing analytics to enhance tracking of social campaigns and influencer partnerships.
- Users find the **admin panel contact issues** a bit cumbersome when managing multiple sites, impacting overall usability.

#### What Are Recent G2 Reviews of Shopper Approved?

**["The Best Review Tool for Ecomm Business On the Market Today"](https://www.g2.com/survey_responses/shopper-approved-review-9492261)**

**Rating:** 4.5/5.0 stars

_— Eszter D._

[Read full review](https://www.g2.com/survey_responses/shopper-approved-review-9492261)

**["Shooper Approved - A gamechanger for building customer trust"](https://www.g2.com/survey_responses/shopper-approved-review-13223391)**

**Rating:** 4.5/5.0 stars

_— Shivam K._

[Read full review](https://www.g2.com/survey_responses/shopper-approved-review-13223391)

#### What Are G2 Users Discussing About Shopper Approved?

- [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for)
- [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment
- [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google)
- [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments
- [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment

### [AppTweak](https://www.g2.com/products/apptweak/reviews)

AppTweak is a leading app marketing and intelligence platform that helps app marketers increase visibility, optimize performance, and scale growth across the app stores and AI search. Trusted by thousands of apps worldwide, AppTweak provides powerful data, insights, automation, and AI to strengthen App Store Optimization (ASO), Apple Ads performance, and AI app discovery. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face.

**Average Rating:** 4.6/5.0

**Total Reviews:** 205

#### How Do G2 Users Rate AppTweak?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind AppTweak?

- **Seller:** [AppTweak](https://www.g2.com/sellers/apptweak)
- **Company Website:** www.apptweak.com
- **Year Founded:** 2014
- **HQ Location:** Brussels, Brussels Region
- **Twitter:** @AppTweak  
4,438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d303e6f34b1d529494abd90b7e88d7fbe660600bbd2cfbdc6ce2fd9173de9bf8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3055780%2F&secure%5Burl_type%5D=linkedin_company_website)  
138 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** ASO Manager
- **Top Industries:** Computer Games, Marketing and Advertising
- **Company Size:** 40% Small, 36% Medium

#### What Do G2 Reviewers Say About AppTweak?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of AppTweak, enabling quick learning and seamless integration for efficient client management.
- Users find AppTweak **easy to use** , facilitating smooth workflows and effective competitor tracking for growth opportunities.
- Users value the **extensive insights** and proactive support from AppTweak, enhancing their ASO strategies effectively.
- Users value the **ease of use and comprehensive insights** provided by AppTweak, facilitating effective mobile marketing strategies.
- Users value the **helpful Customer Support** from AppTweak, appreciating their responsiveness and innovative solutions.

##### Cons

- Users note concerns with **data inaccuracy** , particularly in global impressions and download metrics affecting reporting reliability.
- Users feel that the **data insights are limited** , restricting access for broader parts of their organization.
- Users find the **lack of information** on deeper analytics and data connections hinders the onboarding experience and reporting accuracy.
- Users find the **difficult learning curve** due to overwhelming features and unclear navigation, especially for new team members.
- Users find the platform to be **expensive for smaller companies** needing only basic features, limiting its accessibility.

#### What Are Recent G2 Reviews of AppTweak?

**["Strong mobile app intelligence, UI could be simpler"](https://www.g2.com/survey_responses/apptweak-review-12803653)**

**Rating:** 4.0/5.0 stars

_— Andy F._

[Read full review](https://www.g2.com/survey_responses/apptweak-review-12803653)

**["Easy-to-Use ASO Platform with Constant New Features and Helpful Certification"](https://www.g2.com/survey_responses/apptweak-review-13252997)**

**Rating:** 5.0/5.0 stars

_— Georges D._

[Read full review](https://www.g2.com/survey_responses/apptweak-review-13252997)

#### What Are G2 Users Discussing About AppTweak?

- [What do you like most about AppTweak for ASO, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-apptweak-for-aso-and-what-improvements-would-you-suggest)
- [How do you use Apptweak?](https://www.g2.com/discussions/how-do-you-use-apptweak)
- [Does AppTweak Pro work?](https://www.g2.com/discussions/does-apptweak-pro-work)
- [Is AppTweak good?](https://www.g2.com/discussions/is-apptweak-good)
- [What does AppTweak do?](https://www.g2.com/discussions/what-does-apptweak-do) - 1 comment

### [BrightLocal](https://www.g2.com/products/brightlocal/reviews)

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate BrightLocal?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind BrightLocal?

- **Seller:** [BrightLocal](https://www.g2.com/sellers/brightlocal)
- **Year Founded:** 2008
- **HQ Location:** East Sussex
- **Twitter:** @brightlocal  
14,362 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=749b925dcaa3c008c212716c614e15400f12bf4f725c3ebe60cbb2ed57db2e4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1461665%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, SEO Specialist
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 86% Small, 10% Medium

#### What Do G2 Reviewers Say About BrightLocal?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BrightLocal's **rank tracking tools** invaluable for monitoring SEO performance and competitor insights.
- Users praise the **easy-to-use dashboard** of BrightLocal for managing search rankings and reputation effortlessly.
- Users appreciate the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface.
- Users find **review management** in BrightLocal very effective, enhancing their reputation with an easy-to-use interface.
- Users find **ranking tracking** and review management invaluable, simplifying local search ranking improvements with an intuitive dashboard.

##### Cons

- Users find the **complex interface** challenging to navigate, especially for first-time use, despite good customer support.
- Users find the **navigation complex** due to the abundance of tools and options, especially for first-time use.
- Users find the **difficult navigation** challenging, especially when trying to locate tools and options initially.
- Users find the pricing for BrightLocal to be **expensive** , especially with additional costs for citation building.
- Users find the **extra costs** of BrightLocal, including citation building, to be somewhat high for the full tool.

#### What Are Recent G2 Reviews of BrightLocal?

**["BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results"](https://www.g2.com/survey_responses/brightlocal-review-12214927)**

**Rating:** 4.0/5.0 stars

_— Adam J._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927)

**["Average Keyword Rankings by Radius—A Helpful Map Pack"](https://www.g2.com/survey_responses/brightlocal-review-12661228)**

**Rating:** 4.5/5.0 stars

_— Katie B._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228)

#### What Are G2 Users Discussing About BrightLocal?

- [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for)
- [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local)
- [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost)
- [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote
- [What is Whitespark?](https://www.g2.com/discussions/what-is-whitespark)

### [LocalImpact](https://www.g2.com/products/localimpact/reviews)

LocalImpact is a reputation management platform for local businesses, multi-location businesses, and agencies. It helps businesses generate more reviews, respond faster with AI, monitor competitors, and showcase their best reviews on their website and social media, all from one simple platform. Send review requests by email, SMS, QR codes, or shareable links, then monitor and respond to reviews from a single dashboard. Customize review widgets for your website, turn customer reviews into social media posts, and use AI to save time while staying connected with your customers. Whether you manage one location or hundreds, LocalImpact gives you the tools to build trust, strengthen your online reputation, and win more customers without the complexity of enterprise software.

**Average Rating:** 4.7/5.0

**Total Reviews:** 87

#### How Do G2 Users Rate LocalImpact?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LocalImpact?

- **Seller:** [LocalImpact](https://www.g2.com/sellers/localimpact)
- **Year Founded:** 2017
- **HQ Location:** Edmonton, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd6574c0e3fff8db9228413cb32dda03a9ba2a963e81bab98a5abc4df0fcb8ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18024952%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About LocalImpact?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LocalImpact, making integration and review management simple and efficient.
- Users appreciate the **easy integrations** with LocalImpact, simplifying setup and enhancing their online presence effectively.
- Users find LocalImpact **user-friendly** and productive, enabling easy tracking of reviews and seamless integration with websites.
- Users find LocalImpact's platform to be **simple and easy to implement** , streamlining client onboarding and review management.
- Users value the **real-time progress tracking** on reviews, enhancing productivity and decision-making for their businesses.

##### Cons

- Users desire **more design customization options** for reviews, seeking greater flexibility in styling for enhanced personalization.
- Users experience **slow update issues** when syncing reviews, which can hinder their overall satisfaction with the platform.

#### What Are Recent G2 Reviews of LocalImpact?

**["Great value and functionality"](https://www.g2.com/survey_responses/localimpact-review-11710402)**

**Rating:** 5.0/5.0 stars

_— Ernest W._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-11710402)

**["Seamless Review Management with Stellar Support"](https://www.g2.com/survey_responses/localimpact-review-12729626)**

**Rating:** 5.0/5.0 stars

_— Kosta P._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-12729626)

#### What Are G2 Users Discussing About LocalImpact?

- [What is ReviewsOnMyWebsite used for?](https://www.g2.com/discussions/what-is-reviewsonmywebsite-used-for) - 1 comment

### [Kenect](https://www.g2.com/products/kenect/reviews)

Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Kenect?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kenect?

- **Seller:** [Kenect](https://www.g2.com/sellers/kenect)
- **Company Website:** www.kenect.com
- **HQ Location:** Pleasant Grove, Utah, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=628925a4763738500cb3279e32082083448a30f85b7ebcb7ad23a65b995463d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkenect%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Small, 24% Medium

#### What Do G2 Reviewers Say About Kenect?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding client interaction** with Kenect, highlighting personalized support and seamless communication capabilities.
- Users praise the **ease of use** of Kenect, which streamlines tasks and enhances productivity across various roles.
- Users praise Kenect for its **incredibly easy setup** , making the onboarding process quick and hassle-free.
- Users praise Kenect for its **seamless efficiency** , enhancing productivity and simplifying task management for a smooth experience.
- Users value the **simple setup and real-time communication** features of Kenect, enhancing customer interaction and review management.

##### Cons

- Users experience challenges due to **poor customer support** response times, especially across different time zones.
- Users find the **unexpected lockouts** from Repair Orders inconvenient, adding unnecessary steps to their workflow.

#### What Are Recent G2 Reviews of Kenect?

**["Effortless Client Communication, Needs Automated Replies"](https://www.g2.com/survey_responses/kenect-review-12785438)**

**Rating:** 5.0/5.0 stars

_— Alice S._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12785438)

**["Seamless Customer Communication with Kenect"](https://www.g2.com/survey_responses/kenect-review-12799653)**

**Rating:** 5.0/5.0 stars

_— Arthur L._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12799653)

### [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 160

#### How Do G2 Users Rate ReviewTrackers?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewTrackers?

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Director
- **Top Industries:** Marketing and Advertising, Hospitality
- **Company Size:** 46% Medium, 35% Small

#### What Are Recent G2 Reviews of ReviewTrackers?

**["Efficient way on tracking online reviews for our product"](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)**

**Rating:** 5.0/5.0 stars

_— Oliver M._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)

**["Tools is very useful; Customer service is great!"](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)**

**Rating:** 4.5/5.0 stars

_— Kris R._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)

#### What Are G2 Users Discussing About ReviewTrackers?

- [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

### [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews)

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

**Average Rating:** 4.4/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate SmartCustomer?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SmartCustomer?

- **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer)
- **Year Founded:** 2006
- **HQ Location:** Menlo Park, CA
- **Twitter:** @\_smartcustomer  
2,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=355fff5c47028f175db1bcfc4f4c18d1d04957d09b9a2ece9ad9cfe5290952c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartcustomer%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 78% Small, 19% Medium

#### What Do G2 Reviewers Say About SmartCustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings.
- Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings.
- Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings.
- Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes.
- Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs.

##### Cons

- Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively.
- Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences.
- Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses.

#### What Are Recent G2 Reviews of SmartCustomer?

**["The Only Review-Capture Tool That Works with Our Rewards System"](https://www.g2.com/survey_responses/smartcustomer-review-12908150)**

**Rating:** 4.5/5.0 stars

_— ronald w._

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150)

**["Fair Review Management with Great Customer Service"](https://www.g2.com/survey_responses/smartcustomer-review-12908835)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835)

#### What Are G2 Users Discussing About SmartCustomer?

- [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site)
- [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment
- [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment
- [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber)

### [Broadly](https://www.g2.com/products/broadly/reviews)

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

**Average Rating:** 4.7/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate Broadly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.8/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Broadly?

- **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta)
- **Year Founded:** 2008
- **HQ Location:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
745 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 89% Small, 9% Medium

#### What Do G2 Reviewers Say About Broadly?

_AI-generated summary from verified user reviews_

##### Cons

- Users express frustration over **poor customer support** , making it difficult to receive assistance when needed.

#### What Are Recent G2 Reviews of Broadly?

**["Switched from Broadly to Hatch"](https://www.g2.com/survey_responses/broadly-review-7593751)**

**Rating:** 5.0/5.0 stars

_— Samantha M._

[Read full review](https://www.g2.com/survey_responses/broadly-review-7593751)

**["Great Customer Service"](https://www.g2.com/survey_responses/broadly-review-4286280)**

**Rating:** 5.0/5.0 stars

_— Ed B._

[Read full review](https://www.g2.com/survey_responses/broadly-review-4286280)

#### What Are G2 Users Discussing About Broadly?

- [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for)

### [Textedly](https://www.g2.com/products/textedly/reviews)

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,387

#### How Do G2 Users Rate Textedly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Textedly?

- **Seller:** [Textedly](https://www.g2.com/sellers/textedly)
- **Company Website:** www.textedly.com
- **Year Founded:** 2015
- **HQ Location:** Los Angeles, CA
- **Twitter:** @textedly\_  
400 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Non-Profit Organization Management, Real Estate
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About Textedly?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence.
- Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking.
- Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences.
- Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly.
- Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations.

##### Cons

- Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans.
- Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities.
- Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality.
- Users find the **learning curve challenging** with setup and initial processes being complex and unclear.
- Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility.

#### What Are Recent G2 Reviews of Textedly?

**["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)**

**Rating:** 5.0/5.0 stars

_— Bethany V._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13041290)

**["Textedly Has Made Our Marketing So Much Easier"](https://www.g2.com/survey_responses/textedly-review-13098157)**

**Rating:** 4.5/5.0 stars

_— Team S._

[Read full review](https://www.g2.com/survey_responses/textedly-review-13098157)

#### What Are G2 Users Discussing About Textedly?

- [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment
- [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms)
- [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments
- [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments
- [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments

### [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,025

#### How Do G2 Users Rate SurveySparrow?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SurveySparrow?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** surveysparrow.com
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 25% Medium

#### What Do G2 Reviewers Say About SurveySparrow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates.
- Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective.
- Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly.
- Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
- Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze.

##### Cons

- Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use.
- Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis.
- Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting.
- Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights.
- Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access.

#### What Are Recent G2 Reviews of SurveySparrow?

**["Easy Setup, Clean Interface, and Smooth Survey Creation"](https://www.g2.com/survey_responses/surveysparrow-review-12863198)**

**Rating:** 4.5/5.0 stars

_— Muhammad O._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198)

**["SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback"](https://www.g2.com/survey_responses/surveysparrow-review-12780059)**

**Rating:** 5.0/5.0 stars

_— Sidharth B._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059)

#### What Are G2 Users Discussing About SurveySparrow?

- [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights)
- [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments

### [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews)

Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem.

**Average Rating:** 4.9/5.0

**Total Reviews:** 281

#### How Do G2 Users Rate The Ansira platform?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind The Ansira platform?

- **Seller:** [Ansira](https://www.g2.com/sellers/ansira)
- **Company Website:** ansira.com
- **Year Founded:** 1919
- **HQ Location:** St. Louis, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=92bb7436dfee14d1f0cad90047039efaf4e3b6b15eba1a468c623ad06dd7d9f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15013%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,243 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Travel Advisor, Marketing Manager
- **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising
- **Company Size:** 60% Small, 22% Medium

#### What Do G2 Reviewers Say About The Ansira platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ansira's **ease of use** invaluable for deeper analysis and efficient marketing management.
- Users find the **easy integration** of the Ansira platform enhances their marketing efficiency and effectiveness significantly.
- Users commend the **easy integrations** of the Ansira platform, enhancing their efficiency and marketing effectiveness.
- Users praise the **easy integrations** of the Ansira platform, enhancing marketing efficiency and streamlining analytics efforts.
- Users enjoy the **ease of use and powerful features** of Ansira, enhancing their marketing analysis and campaign management.

##### Cons

- Users find it challenging to adapt due to the platform's **difficult learning curve** and complex features.
- Users find the **pricing high** compared to cheaper alternatives that offer similar quality and features.
- Users find the **high pricing** of the Ansira platform concerning, especially when cheaper alternatives exist.
- Users feel the **customer service and integration processes require improvement** , affecting overall efficiency and satisfaction.
- Users express frustration with **inadequate support** , citing unresponsiveness and delays that hinder their overall experience.

#### What Are Recent G2 Reviews of The Ansira platform?

**["Responsive, Helpful Team and a User-Friendly, Efficient Platform"](https://www.g2.com/survey_responses/the-ansira-platform-review-13139392)**

**Rating:** 5.0/5.0 stars

_— Verified User in Wine and Spirits_

[Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-13139392)

**["Helped me improve sales insights and marketing performance"](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)**

**Rating:** 4.5/5.0 stars

_— Nitin S._

[Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)

#### What Are G2 Users Discussing About The Ansira platform?

- [What is the Ansira platform used for?](https://www.g2.com/discussions/what-is-the-ansira-platform-used-for)
- [How do you use Ansira?](https://www.g2.com/discussions/how-do-you-use-ansira) - 1 comment
- [How much does Ansira cost?](https://www.g2.com/discussions/how-much-does-ansira-cost) - 1 comment
- [What is Ansira?](https://www.g2.com/discussions/what-is-ansira) - 1 comment

### [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews)

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Bizrate Insights?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 4.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Bizrate Insights?

- **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights)
- **Company Website:** bizrateinsights.com
- **Year Founded:** 1996
- **HQ Location:** Stamford, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d23aa3a075a39ecad9ad30293324d257c35d27058f820d05192e962ed2c7c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizrateinsights%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 51% Medium, 26% Small

#### What Do G2 Reviewers Say About Bizrate Insights?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience.
- Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care.
- Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights.
- Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services.
- Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks.

##### Cons

- Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts.
- Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility.
- Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis.
- Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys.
- Users express concerns over **missing features** , such as limited data depth and survey engagement challenges.

#### What Are Recent G2 Reviews of Bizrate Insights?

**["Driving Smarter Decisions Through Customer Feedback"](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)**

**Rating:** 4.5/5.0 stars

_— J M._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)

**["A fantastic platform for customer insights"](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)**

**Rating:** 5.0/5.0 stars

_— Geoffrey N._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)

### [Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews)

Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns.

**Average Rating:** 4.9/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Score My Reviews?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Score My Reviews?

- **Seller:** [Score My Reviews](https://www.g2.com/sellers/score-my-reviews)
- **Year Founded:** 2017
- **HQ Location:** Bethesda, Maryland
- **Twitter:** @ScoreMyReviews  
463 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f668c05d4de52f3fbc313ffefa8a01b2332aa7ffe18ecc8dd6974e4b08211bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19138194%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction
- **Company Size:** 94% Small, 6% Medium

#### What Do G2 Reviewers Say About Score My Reviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users love how Score My Reviews helps to **boost review counts** quickly and efficiently after services are completed.
- Users find Score My Reviews to be **very easy to use** , streamlining customer feedback collection effectively.
- Users find **Score My Reviews highly convenient** , streamlining customer feedback and enhancing communication efficiency effortlessly.
- Users value the **automation features** of Score My Reviews, streamlining communication and review collection effortlessly.
- Users value the **client interaction capabilities** of Score My Reviews, which boost their Google reviews effectively.

#### What Are Recent G2 Reviews of Score My Reviews?

**["Highly recommend for any business looking to fix their online reviews"](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)**

**Rating:** 5.0/5.0 stars

_— Jane D._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)

**["Overall, a great tool for our business"](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)**

**Rating:** 5.0/5.0 stars

_— Tatiana N._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)

#### What Are G2 Users Discussing About Score My Reviews?

- [What is Score My Reviews used for?](https://www.g2.com/discussions/what-is-score-my-reviews-used-for)

- [‹ Prev ‹ Prev](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=2#product-list)
- [1](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score#product-list)
- [2](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=2#product-list)
- 3
- [4](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=4#product-list)
- [5](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=5#product-list)
- [6](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=6#product-list)
- [7](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=7#product-list)
- …
- [24](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=24#product-list)
- [25](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=25#product-list)
- [Next › Next ›](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=4#product-list)

Spotlight Categories

[Sales Enablement Software](https://www.g2.com/categories/sales-enablement)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

[Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing)

[Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp)

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- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

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