# Best Online Reputation Management Software - Page 8

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 364

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,400+ Authentic Reviews
- 364+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=58412&focus%5B%5D=84697)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=experience-com)

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### [Telosa](https://www.g2.com/products/telosa-services-telosa/reviews)

Telosa is a digital reputation management software for local businesses that helps them rank on top of local searches, increasing organic footfall with ease. Telosa not only makes it easy for physical stores to get new customers without spending a dime on advertising, but also makes it hassle-free to win back old customers with custom loyalty programs. Improve your store offerings and services with actionable insights and automations built into Telosa directly. Telosa is the only tool you'll ever need to manage your business's digital reputation from one single place.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Telosa?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Telosa?

- **Seller:** [Telosa Services](https://www.g2.com/sellers/telosa-services)
- **Year Founded:** 2021
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=717496eed7bd26a363c06d3440e0f18a267914ea9f637452dac37dc6a5bc586a&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Ftelosa-reviews&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Telosa?

**["Super Easy to use and has helped to increase my loyal customers"](https://www.g2.com/survey_responses/telosa-review-7954449)**

**Rating:** 5.0/5.0 stars

_— Ron S._

[Read full review](https://www.g2.com/survey_responses/telosa-review-7954449)

**["an efficient way to manage online reviews."](https://www.g2.com/survey_responses/telosa-review-7591255)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/telosa-review-7591255)

### [Ratesight](https://www.g2.com/products/ratesight/reviews)

Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers are willing to spend 31% more on businesses that have garnered great reviews. 84% of consumers say they trust online reviews as much as personal recommendations. Plus, 22% of customers say they are turned off by a negative review. So, what does Ratesight offer for your business? To start, you can enhance your company’s reputation by getting in front of its online reviews. Grow your business by giving your employees actionable tools. Quickly respond to reviews that are not complimentary. Boost your company’s brand image. Utilize the app’s SEO tools to rank higher on popular search engines. Leverage your happy customers and get positive reviews from them. Use the software to gain an edge over competitors in your industry.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Ratesight?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Ratesight?

- **Seller:** [Ratesight](https://www.g2.com/sellers/ratesight)
- **Year Founded:** 2016
- **HQ Location:** Springville, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5d3a5f844c1d9b2a921de240a371c69352d9fdff47175b4b5ddeece49727e80&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18250281&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Medium

#### What Do G2 Reviewers Say About Ratesight?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizable communication** features of Ratesight, enhancing customer feedback interactions effectively.
- Users value the **customizable messaging** feature of Ratesight, enhancing customer feedback engagement.

#### What Are Recent G2 Reviews of Ratesight?

**["Best tool for Lead generation and positive image"](https://www.g2.com/survey_responses/ratesight-review-9984185)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/ratesight-review-9984185)

**["Check and Understand"](https://www.g2.com/survey_responses/ratesight-review-9526237)**

**Rating:** 5.0/5.0 stars

_— Aman K._

[Read full review](https://www.g2.com/survey_responses/ratesight-review-9526237)

### [SocialPilot](https://www.g2.com/products/socialpilot/reviews)

SocialPilot is a social media management software used by marketing agencies, small businesses, and in-house marketing teams to schedule, manage, and analyze social media activity across multiple accounts and clients from one platform. Key features include: 📅 Social media scheduling and bulk scheduling of up to 500 posts via CSV upload 🗓️ Social media calendar for daily, weekly, and monthly post planning 💬 Social media inbox for managing comments, messages, and mentions across platforms 👥 Role-based team collaboration with client approval workflows 🤖 AI-powered content creation with caption generator, hashtag suggestions, content variations, post repurposing, brand voice customization, and multilingual content generation 📊 Social media analytics, post performance tracking, competitor reports, and custom reporting 🏷️ White-label social media management platform and reporting for agencies 🔗 MCP server integration to manage social media workflows directly through Claude AI 🌐 Supports 10 social media networks: Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Threads, Bluesky, and Google Business Profile SocialPilot is designed for agencies and teams managing multiple social media accounts and clients. It centralizes social media scheduling, AI content creation, engagement, reporting, and client collaboration in one platform, eliminating the need to switch between tools. A 14-day free trial is available with no credit card required.

**Average Rating:** 4.5/5.0

**Total Reviews:** 838

#### How Do G2 Users Rate SocialPilot?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SocialPilot?

- **Seller:** [SocialPilot](https://www.g2.com/sellers/socialpilot)
- **Company Website:** socialpilot.co
- **Year Founded:** 2014
- **HQ Location:** Lewes, Delaware
- **Twitter:** @socialpilot\_co  
72,769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c55959b519e65725aeb8ae4166664ad5ba97f4c0bb2389e1fbeea0599a6a6ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3667747%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 87% Small, 12% Medium

#### What Do G2 Reviewers Say About SocialPilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **post scheduling** feature of SocialPilot, allowing easy and convenient management of multiple social platforms.
- Users appreciate the **ease of use** of SocialPilot, enjoying its intuitive interface and streamlined social media management.
- Users commend the **efficient scheduling** feature of SocialPilot, making managing multiple social media accounts easy and hassle-free.
- Users find **scheduling posts in bulk** with SocialPilot easy and convenient, enhancing their social media management experience.
- Users value the **centralized management** of SocialPilot, streamlining multiple social media accounts into one efficient dashboard.

##### Cons

- Users find the **missing features** in SocialPilot frustrating, as essential tools require additional subscription fees.
- Users desire a **more user-friendly archive** for posts, but occasionally face re-verification of social media logins.
- Users find the **limited features** in SocialPilot restrict their ability to fully utilize the platform's potential.
- Users face **linking issues** with SocialPilot, including posting limitations and API connection renewals that disrupt workflow.
- Users express frustration with **social media limitations** , particularly with posting restrictions and missing posts needing manual checks.

#### What Are Recent G2 Reviews of SocialPilot?

**["Easy and Organized Social Media Management for Daily Professional Work"](https://www.g2.com/survey_responses/socialpilot-review-12785426)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/socialpilot-review-12785426)

**["Easy Multi-Account Scheduling That Saves Time"](https://www.g2.com/survey_responses/socialpilot-review-13040180)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/socialpilot-review-13040180)

#### What Are G2 Users Discussing About SocialPilot?

- [What is SocialPilot used for?](https://www.g2.com/discussions/what-is-socialpilot-used-for) - 1 comment
- [What are the best social media management tools?](https://www.g2.com/discussions/socialpilot-what-are-the-best-social-media-management-tools)
- [How do you use a social pilot?](https://www.g2.com/discussions/how-do-you-use-a-social-pilot) - 2 comments
- [Is Social pilot free?](https://www.g2.com/discussions/is-social-pilot-free) - 3 comments, 1 upvote
- [What is Social pilot?](https://www.g2.com/discussions/what-is-social-pilot) - 2 comments

### [CustomerLobby](https://www.g2.com/products/customerlobby/reviews)

Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current customers, boost brand awareness, and ultimately increase revenue. First, our data-driven insights help you identify and connect with prospects matching your Ideal Home Profile (IHP) in your current area or in specific zip codes where you aim to expand your reach. Then, Customer Lobby tracks your history with each customer. We use this information to send out promotions and reminders that are personalized to them. Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. Build better relationships and connect customers with your brand by reaching the right customers at the right time with the right message.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CustomerLobby?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CustomerLobby?

- **Seller:** [CustomerLobby](https://www.g2.com/sellers/customerlobby)
- **Year Founded:** 2007
- **HQ Location:** Oakland, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8782af4a7f912bf2cefc61d91ad7f8d1f55d42f59cb1bbe43964916e2d099f94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomer-lobby&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About CustomerLobby?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of CustomerLobby, simplifying CRM integration and enhancing data analysis and visualization.
- Users value the **easy integrations** with CRM tools, simplifying analysis and visualization of data.

#### What Are Recent G2 Reviews of CustomerLobby?

**["Customer Lobby: Your Secret Weapon for Service Success"](https://www.g2.com/survey_responses/customerlobby-review-11216926)**

**Rating:** 4.5/5.0 stars

_— Saif A._

[Read full review](https://www.g2.com/survey_responses/customerlobby-review-11216926)

**["Customer Lobby is One Stop Solution"](https://www.g2.com/survey_responses/customerlobby-review-11203216)**

**Rating:** 5.0/5.0 stars

_— Shadab S._

[Read full review](https://www.g2.com/survey_responses/customerlobby-review-11203216)

#### What Are G2 Users Discussing About CustomerLobby?

- [What is CustomerLobby used for?](https://www.g2.com/discussions/what-is-customerlobby-used-for)

### [Freshreview](https://www.g2.com/products/freshreview/reviews)

Freshreview is an online review management product that can used by multi-location businesses, franchises or Digital Marketing Agencies to fulfill their ORM needs. Freshreview connects with 40+ software which is popularly used by businesses to automate the omni channel ( Text, Email, Whatsapp and MMS) review collection process. Freshreview leverages the power of AI to provide analytics, support Local SEO features and sentiment analysis

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Freshreview?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 2.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Freshreview?

- **Seller:** [Freshreview](https://www.g2.com/sellers/freshreview)
- **Year Founded:** 2019
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=24ec68223ecf192d69a21a40d79211531af731c1b5d7935687f9b05c049c81cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F31294911&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Freshreview?

**["Makes Review Management A Breeze"](https://www.g2.com/survey_responses/freshreview-review-10238537)**

**Rating:** 4.0/5.0 stars

_— Mellesia L._

[Read full review](https://www.g2.com/survey_responses/freshreview-review-10238537)

**["Great and easy to use"](https://www.g2.com/survey_responses/freshreview-review-10172754)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/freshreview-review-10172754)

#### What Are G2 Users Discussing About Freshreview?

- [What is FreshReview used for?](https://www.g2.com/discussions/what-is-freshreview-used-for)

### [Rallio | Powered by Ignite Visibility](https://www.g2.com/products/rallio-powered-by-ignite-visibility/reviews)

Rallio is the AI-powered marketing platform for franchises and multi-location brands — bringing social media, reputation, listings, local advertising, and local content together in a single operating system rather than a stack of disconnected tools and dashboards. Rallio balances two things that usually pull against each other: corporate brand control and local authenticity. Corporate teams manage brand standards, content libraries, approvals, and reporting across every location; local owners, managers, and employees get an easy way to localize and publish, respond to customers, and market in their own community — with AI doing the heavy lifting. What you can do with Rallio: - Localized social media management — schedule and publish brand-approved content across locations, with local customization, approval workflows, and a shared content library - Employee advocacy & UGC — mobilize employees and franchisees to create and share authentic local content, gamified to drive participation - Reputation & review management — generate new reviews and respond quickly across locations, with AI-assisted responses - Local listings & Google Business Profile — keep business information accurate and optimized across profiles and directories - Local advertising — run and manage paid social and search campaigns at the local level AI content creation — produce localized, search-aware content at scale - Multi-location analytics & reporting — roll up performance across every location and connect marketing activity to business results Available as self-serve software, a supported solution, or full-service, Rallio meets brands wherever they are and grows with them.

**Average Rating:** 4.9/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Rallio | Powered by Ignite Visibility?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Rallio | Powered by Ignite Visibility?

- **Seller:** [Rallio](https://www.g2.com/sellers/rallio)
- **Year Founded:** 2013
- **HQ Location:** Irvine, CA
- **Twitter:** @rallioHQ  
398 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c668babac2a59f8a2ff659dbd3ce1b059fcf6a57a731e67c6e02a948843df207&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frallio%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 38% Small

#### What Do G2 Reviewers Say About Rallio | Powered by Ignite Visibility?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rallio, streamlining social media marketing for franchises in one platform.
- Users love the **multi-platform posting** feature of Rallio, simplifying social media management for franchises.
- Users appreciate the **multiple account functionality** , enabling easy scheduling and management across various platforms.
- Users value the **convenience of scheduling posts** across platforms and appreciate the supportive Rallio team.
- Users appreciate the **centralization** of Rallio, finding it convenient for managing social media across multiple platforms.

##### Cons

- Users express frustration over the inability to **tag users in Instagram photos** , limiting their social engagement capabilities.
- Users find it frustrating that they cannot **tag users in Instagram photos** , limiting engagement and interaction on the platform.
- Users are frustrated with **social media integration issues** , particularly concerning tagging and account disconnections.
- Users find **linking issues** with social accounts frustrating, requiring frequent checks to maintain connections and data access.
- Users desire **missing features** like tagging in Instagram photos and enhanced messaging capabilities for better usability.

#### What Are Recent G2 Reviews of Rallio | Powered by Ignite Visibility?

**["Great social media tool that is easy to centralize your social outreach & monitoring."](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-8408274)**

**Rating:** 5.0/5.0 stars

_— joshua m._

[Read full review](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-8408274)

**["Easy, All-in-One Dashboard for Reviews, Listings Management, and Insights"](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-13140454)**

**Rating:** 5.0/5.0 stars

_— Simone P._

[Read full review](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-13140454)

### [ReviewBot](https://www.g2.com/products/reviewbot/reviews)

ReviewBot is a review tracking solution that send out real-time notifications via Slack.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ReviewBot?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewBot?

- **Seller:** [ReviewBot](https://www.g2.com/sellers/reviewbot)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2e65cde51640ee771c966404a3e998be22b507684fe8cb63049b7f23054af265&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewbot%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Do G2 Reviewers Say About ReviewBot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReviewBot's **ease of use** and implementation straightforward across all major platforms, including iOS and Android.
- Users find the **easy implementation** of ReviewBot enables effortless tracking across major platforms like iOS and Android.
- Users appreciate the **ease of use** and seamless implementation of ReviewBot for tracking reviews across platforms.

##### Cons

- Users experience delays due to **syndication issues** that prevent instant review updates to integrated platforms like Slack.

#### What Are Recent G2 Reviews of ReviewBot?

**["Cheapest way to track all review of your product or app"](https://www.g2.com/survey_responses/reviewbot-review-9697484)**

**Rating:** 4.0/5.0 stars

_— Nitin J._

[Read full review](https://www.g2.com/survey_responses/reviewbot-review-9697484)

**["Useful tool to keep track of app reviews"](https://www.g2.com/survey_responses/reviewbot-review-6738313)**

**Rating:** 4.0/5.0 stars

_— Ann M._

[Read full review](https://www.g2.com/survey_responses/reviewbot-review-6738313)

#### What Are G2 Users Discussing About ReviewBot?

- [What is ReviewBot used for?](https://www.g2.com/discussions/what-is-reviewbot-used-for)

### [SO Connect Platform](https://www.g2.com/products/so-connect-platform/reviews)

Listings helps your local business get found by more customers. Update your company information in one go on 50+ platforms, improve your rankings and receive more website traffic, phone calls and visitors to your location(s). We currently serves more than 100.000 business locations and 50.000 customers in over 30 countries. We aim to empower large and small businesses to engage with their customers and manage their online reputation and reviews while improving local search visibility on a wide range of platforms. Our specialised software includes: Listings - Update your company information on 50+ platforms in one go. Reviews - Collect and manage more reviews in one central location. Website Optimizer - Improve your website SEO and win more customers with a trouble-free website.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate SO Connect Platform?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SO Connect Platform?

- **Seller:** [SO Connect](https://www.g2.com/sellers/so-connect)
- **Year Founded:** 2019
- **HQ Location:** Amsterdam, Noord Holland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57698b942d760178579c5c6caa7cb3450982d90978bfe1ef67e0d9735046bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoconnecthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 8% Medium

#### What Are Recent G2 Reviews of SO Connect Platform?

**["Magnificent system for facilitating the work of the SEO expert."](https://www.g2.com/survey_responses/so-connect-platform-review-5119740)**

**Rating:** 5.0/5.0 stars

_— Roberto G._

[Read full review](https://www.g2.com/survey_responses/so-connect-platform-review-5119740)

**["Great product. Very satisfied with support received."](https://www.g2.com/survey_responses/so-connect-platform-review-6733909)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/so-connect-platform-review-6733909)

#### What Are G2 Users Discussing About SO Connect Platform?

- [What is SO Connect Platform used for?](https://www.g2.com/discussions/what-is-so-connect-platform-used-for)

### [SuperStack](https://www.g2.com/products/superstack/reviews)

A 'link in bio' profile, powered by testimonials.The only 'link in bio' for businesses that enables you to collect and showcase testimonials. One link to all your links and testimonials to grow your business across Instagram, Facebook, TikTok and other social media profiles. Amazingly simple to set up. Warm and fuzzy feelings very likely.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate SuperStack?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SuperStack?

- **Seller:** [SuperStack](https://www.g2.com/sellers/superstack)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About SuperStack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **detailed analytics and reporting** of SuperStack, aiding in progress tracking and informed decision-making.
- Users value the **outstanding client interaction** of SuperStack, noting the team’s proactive communication and support.
- Users commend the **excellent communication** of SuperStack, ensuring seamless collaboration and support throughout projects.
- Users appreciate the **responsive customer support** of SuperStack, ensuring seamless communication and effective collaboration.
- Users commend SuperStack for its **effective communication and organization** , facilitating smooth collaboration across remote teams.

##### Cons

- The **expensive pricing** of SuperStack is a barrier for smaller businesses and individual users with tight budgets.
- Users note the **limited focus on small businesses** , which restricts its applicability to a broader range of companies.

#### What Are Recent G2 Reviews of SuperStack?

**["Fully Remote Web Development"](https://www.g2.com/survey_responses/superstack-review-10740132)**

**Rating:** 5.0/5.0 stars

_— Tushar V._

[Read full review](https://www.g2.com/survey_responses/superstack-review-10740132)

**["A reliable partner for remote web development"](https://www.g2.com/survey_responses/superstack-review-10742471)**

**Rating:** 4.5/5.0 stars

_— Verified User in Publishing_

[Read full review](https://www.g2.com/survey_responses/superstack-review-10742471)

### [Aiplex Bridge](https://www.g2.com/products/aiplex-software-aiplex-bridge/reviews)

AiPlex Bridge is an all-encompassing Omnichannel Customer Experience Management Platform designed to foster long-lasting connections with customers through 25+ digital channels. As India's sole Digital-First Comprehensive Online Reputation Management (ORM) Platform, it enables businesses to effectively listen to customer feedback, comprehend their needs, engage in meaningful interactions, and cultivate enduring relationships. With features such as Digital Removal, Social Listening, Response Management, Review Management, Analytics, and a Digital Command Centre, all integrated into a single platform, AiPlex Bridge empowers businesses to streamline their digital presence and enhance their overall customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Aiplex Bridge?

- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Aiplex Bridge?

- **Seller:** [Aiplex Software](https://www.g2.com/sellers/aiplex-software)
- **Year Founded:** 2003
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7a4b202d2f7ee0f815b93ac319d4114520f697d365ff834dcd4e98f7ff6ec7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiplexbridge&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Aiplex Bridge?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of Aiplex Bridge, enjoying a seamless experience across all social media platforms.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, enhancing convenience and efficiency.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, streamlining their experience.

#### What Are Recent G2 Reviews of Aiplex Bridge?

**["Aiplex Bridge Insights"](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)**

**Rating:** 4.5/5.0 stars

_— Ansh K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)

**["Effective ORM with Smooth Setup"](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)**

**Rating:** 4.5/5.0 stars

_— Anil K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)

### [Cheers](https://www.g2.com/products/cheers/reviews)

Cheers is the local search and AI visibility platform for multi-location service brands. It combines software with hands-on implementation to help operators see whether each location is being recommended across Google, Maps, ChatGPT, Gemini, and Perplexity. From there Cheers improves the signals that influence those recommendations. With Cheers, teams can generate and attribute reviews through NFC and QR employee badges, and track performance by employee and location. This allows brands to monitor AI recommendation share and cited sources, benchmark competitors, identify website and local SEO gaps, and create local content from real customer language. Cheers is built for home service companies, franchise systems, energy and smart-home brands, and other service businesses with 5+ locations or serious frontline teams. Marketing and operations leaders use Cheers to turn customer interactions into measurable local proof, prioritize the actions that improve discovery, and report on performance across every location from one operating view. Cheers was founded in 2024 and is backed by Y Combinator.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Cheers?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cheers?

- **Seller:** [Cheers](https://www.g2.com/sellers/cheers)
- **Company Website:** www.cheers.tech
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ab4a859dc29217c81a373e22dcc55c0849c7f02398cc25548005cddcc1f903a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcheers-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Large

#### What Do G2 Reviewers Say About Cheers?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional customer support** from Cheers, with fast responses and effective collaboration for business success.
- Users commend the **exceptional customer support** from Cheers, praising their responsiveness and willingness to assist effectively.
- Users find Cheers to be **incredibly easy to use** , facilitating a smooth onboarding and effective strategy development process.
- Users commend the **exceptional support and insights** from Cheers, significantly enhancing their online reviews and reputation.
- Users commend the **in-depth analysis and insights** provided by Cheers, enhancing their understanding of online presence.

#### What Are Recent G2 Reviews of Cheers?

**["Innovative and Client-Focused—Cheers Listens and Delivers Real Value"](https://www.g2.com/survey_responses/cheers-review-12272200)**

**Rating:** 5.0/5.0 stars

_— Brady B._

[Read full review](https://www.g2.com/survey_responses/cheers-review-12272200)

**["Cheers has been a huge unlock for my business."](https://www.g2.com/survey_responses/cheers-review-11755045)**

**Rating:** 5.0/5.0 stars

_— Abe L._

[Read full review](https://www.g2.com/survey_responses/cheers-review-11755045)

### [FeedCheck](https://www.g2.com/products/feedcheck/reviews)

FeedCheck is designed to brings all reviews in a single place and help users analyze and react quickly on new reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate FeedCheck?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind FeedCheck?

- **Seller:** [FeedCheck](https://www.g2.com/sellers/feedcheck)
- **Year Founded:** 2016
- **HQ Location:** Bucharest, RO
- **Twitter:** @feedcheckco  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b236ffadf7e318120883af2112a0cf068bf68e5ea4a56a254f03bd4376e985d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedcheck.co%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of FeedCheck?

**["Feed check is one of the coolest tools"](https://www.g2.com/survey_responses/feedcheck-review-6898115)**

**Rating:** 5.0/5.0 stars

_— Naveen C._

[Read full review](https://www.g2.com/survey_responses/feedcheck-review-6898115)

**["Helpful | Organized | Optomized"](https://www.g2.com/survey_responses/feedcheck-review-6799750)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Electronics_

[Read full review](https://www.g2.com/survey_responses/feedcheck-review-6799750)

### [Jooice](https://www.g2.com/products/jooice/reviews)

Jooice is an easy-to-use app that allows you to amplify your business' online presence from a single place. Optimize your online listings, manage your reputation and engage with social media. Jooice AI provides recommendations to beat out your competitors and automatically draft responses to customers. Try a free 7-day trial today to see how Jooice can improve your marketing and save you time. Get discovered online, engage with customers and improve your reputation. Leverage Jooice AI to improve your marketing and make your life easier. Stay on top of your business' performance with real-time alerts and reports. Jooice's dedicated customer support ensures you'll always have the help you need. Jooice integrates with all of the major websites, apps and platforms (Google, Facebook, Instagram, Yellow Pages, Angi, etc). Jooice's easy setup wizard lets you post your business quickly across the internet and easily manage your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Jooice?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Jooice?

- **Seller:** [Webidoo](https://www.g2.com/sellers/webidoo)
- **Year Founded:** 2017
- **HQ Location:** Milano, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc9f8b2342e0e6a51747b58a33dfdcbdb4491cfe3fb31a327eca3fd1a80521b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebidoo&secure%5Burl_type%5D=linkedin_company_website)  
357 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Jooice?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **centralized management** of Jooice, simplifying project tracking and enhancing team collaboration effortlessly.
- Users appreciate the **ease of use** of Jooice, finding it simple, effective, and well-organized for project management.
- Users love the **clarity and focus** of Jooice, effectively managing projects and enhancing team collaboration.
- Users love the **automation features** of Jooice, simplifying tasks and enhancing productivity in their workspace.
- Users love the **convenience of managing multiple products** in one place, enhancing their online marketing efforts significantly.

##### Cons

- Users find the **linking process slow and problematic** , especially with required business account connections for Instagram and Facebook.
- Users find the **difficult learning curve** frustrating, struggling to keep up with Jooice's evolving features.
- Users find the **difficult navigation** of Jooice frustrating, as it requires time to learn the new features.
- Users found the **difficult setup** of Jooice challenging, but appreciated the responsive customer support for assistance.
- Users dislike the **requirement for business accounts** to connect Facebook and Instagram for posting, complicating usage.

#### What Are Recent G2 Reviews of Jooice?

**["Jooice is very user-friendly"](https://www.g2.com/survey_responses/jooice-review-11240721)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/jooice-review-11240721)

**["Useful platform to help me out managing reviews, social media, and my listing activities."](https://www.g2.com/survey_responses/jooice-review-11239006)**

**Rating:** 4.5/5.0 stars

_— Marco V._

[Read full review](https://www.g2.com/survey_responses/jooice-review-11239006)

### [Kudo](https://www.g2.com/products/kudo/reviews)

Kudo is the easiest and most effective way to improve your online ratings and reviews. Designed to do one thing very well, Kudo will transform your online reputation in just a few minutes a day. Kudo is different than most other reputation tools. Kudo's focus is on improving your ratings on popular review sites like Google, Facebook, Yelp as well as industry specific review sites. Just add any review profile page to Kudo and Kudo will send a review request via email to your customers. Positive reviews direct to the profiles you have chosen. Negative ratings are "intercepted" and directed to a private feedback site allowing you to respond directly to resolve issues.

**Average Rating:** 2.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Kudo?

- **Customer Feedback:** 6.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kudo?

- **Seller:** [KUDOS](https://www.g2.com/sellers/kudos-6918a586-af50-4792-b9a5-b98be480c62b)
- **Year Founded:** 2008
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c03da204037c6cd5c5933a66fb12ba8aeab0f9359ce8b08ecff2c1708986db54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkudosnyc&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are G2 Users Discussing About Kudo?

- [What is Kudo used for?](https://www.g2.com/discussions/what-is-kudo-used-for)

### [LOCALACT](https://www.g2.com/products/localact/reviews)

LOCALACT is the premier local digital marketing platform for franchisees. We put your franchisees and business locations front and center in every local market, helping them reach more people online and convert them into customers. From hyper-local ad campaigns, to local store data management and online reporting, LOCALACT helps franchisees and business owners drive revenue and measure marketing performance.

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate LOCALACT?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 5.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 5.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LOCALACT?

- **Seller:** [Location3](https://www.g2.com/sellers/location3)
- **Year Founded:** 1999
- **HQ Location:** Denver, US
- **Twitter:** @location3  
3,976 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e44c204359ac6be46bc8930ff6ca08e10b8c9ec2dc4dcd85b20ba4c7a457a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocation3&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Do G2 Reviewers Say About LOCALACT?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of LOCALACT, appreciating its intuitive user interface for project management.
- Users appreciate the **management ease** of LOCALACT, benefiting from its user-friendly interface for project management.
- Users value the **effective time management** features of LOCALACT, enhancing their project management capabilities effortlessly.
- Users praise the **user-friendly interface** of LOCALACT, enhancing their project management experience effectively.

##### Cons

- Users experience a **poor management** approach with no collaboration to enhance search and PPC performance effectively.

#### What Are Recent G2 Reviews of LOCALACT?

**["The Ulitmate Local Digital Marketing Platform"](https://www.g2.com/survey_responses/localact-review-6964314)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/localact-review-6964314)

**["LOCALACT review"](https://www.g2.com/survey_responses/localact-review-10968666)**

**Rating:** 5.0/5.0 stars

_— Siddhesh S._

[Read full review](https://www.g2.com/survey_responses/localact-review-10968666)

#### What Are G2 Users Discussing About LOCALACT?

- [What is LOCALACT used for?](https://www.g2.com/discussions/what-is-localact-used-for)

- [‹ Prev ‹ Prev](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=7#product-list)
- [1](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score#product-list)
- [2](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=2#product-list)
- …
- [4](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=4#product-list)
- [5](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=5#product-list)
- [6](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=6#product-list)
- [7](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=7#product-list)
- 8
- [9](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=9#product-list)
- [10](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=10#product-list)
- [11](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=11#product-list)
- [12](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=12#product-list)
- …
- [24](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=24#product-list)
- [25](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=25#product-list)
- [Next › Next ›](/categories/online-reputation-management?hsCtaTracking=d512e020-1bcf-4aa4-9c7e-a218fdaabdd4%7Ca6256d43-0c9d-488e-ba35-67d632b2e90c&order=g2_score&page=9#product-list)

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- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
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Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

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