# Best Online Reputation Management Software - Page 4

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 364

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,400+ Authentic Reviews
- 364+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=58412&focus%5B%5D=84697)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=experience-com)

**Sponsored**

### GMBapi.com

GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-13T19%3A30%3A50Z&secure%5Bdisplayable_resource_id%5D=1258&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1191&secure%5Bplacement_resource_ids%5D%5B%5D=1258&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1211717&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3FhsCtaTracking%3Dd512e020-1bcf-4aa4-9c7e-a218fdaabdd4%257Ca6256d43-0c9d-488e-ba35-67d632b2e90c%26page%3D4&secure%5Btoken%5D=8706022995b5675076e74acfc79f490f53d503a30bf708f94e05935e918ed304&secure%5Burl%5D=https%3A%2F%2Fgmbapi.com%2Frequest-demo%2F%3Futm_source%3DB2B_Platform%26utm_medium%3DG2%26utm_content%3DAds_CTA_Button&secure%5Burl_type%5D=free_trial)

### [Oggvo](https://www.g2.com/products/oggvo/reviews)

Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

**Average Rating:** 4.8/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Oggvo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Oggvo?

- **Seller:** [Oggvo](https://www.g2.com/sellers/oggvo)
- **Year Founded:** 2018
- **HQ Location:** Seattle, US
- **Twitter:** @OggvoReputation  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49119b30160d74078669298098a00f4ebc4987e446af2eb59e6f34732dd70e27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18456165%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Realtor, Real Estate Agent
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 95% Small, 2% Large

#### What Do G2 Reviewers Say About Oggvo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Oggvo's **ease of use** , with a user-friendly interface simplifying customer review management and boosting online visibility.
- Users praise the **exceptional customer support** from Oggvo, highlighting helpful and insightful staff like Jessica and Cynthia.
- Users commend Oggvo for its **effective content creation support** , enhancing their social media presence and visibility.
- Users value the **exceptional customer service** from Oggvo, highlighting helpful support and guidance from team members.
- Users find Oggvo to be **very easy to use** , with helpful support making the learning process simple and clear.

##### Cons

- Users experience **billing issues** during setup, although assistance from the management team is helpful and supportive.
- Users report significant **deletion issues** , including unaddressed account verifications and concerns over contract renewals.
- Users experienced a **difficult setup** process with Oggvo, especially during the initial stages of use.
- Users feel the price is **too high** for a service that can be managed independently, questioning its overall value.
- Users desire the ability to share videos, highlighting the **photo limitations** of Oggvo's social media feature.

#### What Are Recent G2 Reviews of Oggvo?

**["Outstanding ongoing service really sets this company apart"](https://www.g2.com/survey_responses/oggvo-review-7785989)**

**Rating:** 5.0/5.0 stars

_— Robynne W._

[Read full review](https://www.g2.com/survey_responses/oggvo-review-7785989)

**["Jessica at Oggvo is Brilliant!"](https://www.g2.com/survey_responses/oggvo-review-11425756)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/oggvo-review-11425756)

#### What Are G2 Users Discussing About Oggvo?

- [What is Oggvo used for?](https://www.g2.com/discussions/what-is-oggvo-used-for)

### [Kimoby](https://www.g2.com/products/kimoby/reviews)

Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing.

**Average Rating:** 4.8/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Kimoby?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kimoby?

- **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby)
- **Year Founded:** 2013
- **HQ Location:** Québec, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c58227ffb35f7ce73d9574b9905ab6b800bf93b7a9329c7d24e0e70ff257b1fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkimoby%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Service Advisor
- **Top Industries:** Automotive
- **Company Size:** 57% Small, 41% Medium

#### What Do G2 Reviewers Say About Kimoby?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals.
- Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors.
- Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls.

##### Cons

- Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency.
- Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications.
- Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications.

#### What Are Recent G2 Reviews of Kimoby?

**["a huge time saver"](https://www.g2.com/survey_responses/kimoby-review-4991433)**

**Rating:** 5.0/5.0 stars

_— JT B._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433)

**["Kimoby is great!"](https://www.g2.com/survey_responses/kimoby-review-4997678)**

**Rating:** 4.5/5.0 stars

_— Maria W._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678)

#### What Are G2 Users Discussing About Kimoby?

- [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for)

### [Locobuzz](https://www.g2.com/products/locobuzz/reviews)

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

**Average Rating:** 4.3/5.0

**Total Reviews:** 122

#### How Do G2 Users Rate Locobuzz?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Locobuzz?

- **Seller:** [Locobuzz Solutions Pvt Ltd](https://www.g2.com/sellers/locobuzz-solutions-pvt-ltd)
- **Year Founded:** 2015
- **HQ Location:** Mumbai, IN
- **Twitter:** @Locobuzz\_India  
67 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72d4f8e418044dc1b65e6e082060dab1b95d2409ea4172da87e1874ae0d64ff9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocobuzz%2F&secure%5Burl_type%5D=linkedin_company_website)  
297 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Financial Services
- **Company Size:** 38% Small, 37% Medium

#### What Do G2 Reviewers Say About Locobuzz?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Locobuzz, aided by its intuitive CRM and supportive team.
- Users commend Locobuzz for its **helpful features** , enhancing user experience with quick insights and excellent support.
- Users commend Locobuzz for its **powerful AI-enabled features** that enhance social media listening and reporting capabilities.
- Users appreciate the **efficiency** of Locobuzz, praising its user-friendly interface and seamless workflow automation for complex tasks.
- Users commend Locobuzz for its **excellent customer support** , featuring responsive teams and effective training that enhance user experience.

##### Cons

- Users express frustration with the **slow loading** times of Locobuzz, leading to performance issues during use.
- Users feel that **improvement is needed** in dashboard customization and AI features to enhance overall performance.
- Users find the **limited features** of Locobuzz lacking depth, affecting usability and overall experience.
- Users often face **login issues** and auto logouts, which can lead to frustration and delays in their workflow.
- Users report **performance issues** including lag and slow portal response times, affecting their overall experience.

#### What Are Recent G2 Reviews of Locobuzz?

**["Locobuzz: User-Friendly App with an Always-Available Customer Success Team"](https://www.g2.com/survey_responses/locobuzz-review-13173623)**

**Rating:** 5.0/5.0 stars

_— Shabana B._

[Read full review](https://www.g2.com/survey_responses/locobuzz-review-13173623)

**["Streamlined Customer Service Experience Efficient, and Reliable"](https://www.g2.com/survey_responses/locobuzz-review-13048369)**

**Rating:** 5.0/5.0 stars

_— Aaysha Aasmin K._

[Read full review](https://www.g2.com/survey_responses/locobuzz-review-13048369)

#### What Are G2 Users Discussing About Locobuzz?

- [What is Locobuzz used for?](https://www.g2.com/discussions/what-is-locobuzz-used-for) - 1 comment

### [Marketing 360](https://www.g2.com/products/madwire-marketing-360/reviews)

Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business.

**Average Rating:** 3.5/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate Marketing 360?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 6.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 0.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Marketing 360?

- **Seller:** [Madwire](https://www.g2.com/sellers/madwire-1dbb6f4e-0b38-4f0e-aeae-c1cae5e8c0f5)
- **Year Founded:** 2009
- **HQ Location:** Fort Collins, Colorado
- **Twitter:** @Madwire  
153 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8d9a3bb441d37d981c0da07cc067d05bb67ec2eb7f8da27f98029b08b654bf2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1236339%2F&secure%5Burl_type%5D=linkedin_company_website)  
408 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Real Estate, Construction
- **Company Size:** 79% Small, 16% Medium

#### What Do G2 Reviewers Say About Marketing 360?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** from Marketing 360, which provides valuable insights and assistance for their businesses.
- Users highlight the **consistent business growth** achieved with Marketing 360's comprehensive services and expert support.
- Users appreciate the **individualized approach** of Marketing 360, enhancing their competitive edge with tailored solutions and support.
- Users commend the **integrated solutions** of Marketing 360, facilitating consistent growth and a seamless user experience.
- Users find the **supportive team** at Marketing 360 invaluable for driving conversions and improving online presence.

##### Cons

- Users find the **billing structure cumbersome** , but appreciate efforts to improve payment solutions.
- Users express concern over the **lack of management check-ins** , which affects support and guidance during use.
- Users find the **billing issues** somewhat cumbersome, though solutions are being developed to alleviate the challenges.
- Users find the **integration difficulty** with social media platforms to be laborious and sometimes glitchy, though improvements are noted.
- Users find **integration issues** with Marketing 360's portal and social media platforms somewhat frustrating, despite some improvements.

#### What Are Recent G2 Reviews of Marketing 360?

**["Hands on Digital Marketing Agency"](https://www.g2.com/survey_responses/marketing-360-review-10705635)**

**Rating:** 5.0/5.0 stars

_— Martin W._

[Read full review](https://www.g2.com/survey_responses/marketing-360-review-10705635)

**["Marketing Company I can count on to move our business forward."](https://www.g2.com/survey_responses/marketing-360-review-11293833)**

**Rating:** 5.0/5.0 stars

_— Jeffrey L._

[Read full review](https://www.g2.com/survey_responses/marketing-360-review-11293833)

#### What Are G2 Users Discussing About Marketing 360?

- [What is Marketing 360 used for?](https://www.g2.com/discussions/what-is-marketing-360-used-for)
- [What does Marketing 360 do?](https://www.g2.com/discussions/what-does-marketing-360-do)
- [What software do marketing managers use?](https://www.g2.com/discussions/what-software-do-marketing-managers-use)
- [Where is marketing 360 located?](https://www.g2.com/discussions/where-is-marketing-360-located) - 1 comment
- [How much does marketing360 cost?](https://www.g2.com/discussions/how-much-does-marketing360-cost) - 1 comment

### [Trustpilot](https://www.g2.com/products/trustpilot/reviews)

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

**Average Rating:** 3.4/5.0

**Total Reviews:** 253

#### How Do G2 Users Rate Trustpilot?

- **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Trustpilot?

- **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot)
- **Year Founded:** 2007
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information.
- Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making.
- Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes.
- Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products.
- Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes.

##### Cons

- Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes.
- Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation.
- Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process.
- Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites.
- Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain.

#### What Are Recent G2 Reviews of Trustpilot?

**["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034)

**["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258)

#### What Are G2 Users Discussing About Trustpilot?

- [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote

### [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews)

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

**Average Rating:** 4.5/5.0

**Total Reviews:** 118

#### How Do G2 Users Rate Alchemer Reputation Management?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Alchemer Reputation Management?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **Company Website:** www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Director of Marketing
- **Top Industries:** Real Estate, Restaurants
- **Company Size:** 39% Medium, 33% Large

#### What Do G2 Reviewers Say About Alchemer Reputation Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms.
- Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience.
- Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process.
- Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication.
- Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms.

##### Cons

- Users express concern over **limited content options** , facing delays and lack of support for listing creations.
- Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration.
- Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience.
- Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic.
- Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments.

#### What Are Recent G2 Reviews of Alchemer Reputation Management?

**["Review for Leanna Brown"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)**

**Rating:** 5.0/5.0 stars

_— Mia Y._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)

**["Great Online Reputation Management Platform"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)**

**Rating:** 4.5/5.0 stars

_— Connor D._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)

#### What Are G2 Users Discussing About Alchemer Reputation Management?

- [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for)

### [Social Places](https://www.g2.com/products/social-places/reviews)

Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy.

**Average Rating:** 4.7/5.0

**Total Reviews:** 95

#### How Do G2 Users Rate Social Places?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Social Places?

- **Seller:** [Social Places](https://www.g2.com/sellers/social-places)
- **Year Founded:** 2013
- **HQ Location:** Cape Town, Western Cape
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5885d49331cdb1a02cc4ea40f47dc193f601f00926d2af81f5e78c200083052b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocial-places%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Food & Beverages
- **Company Size:** 45% Small, 34% Medium

#### What Do G2 Reviewers Say About Social Places?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Social Places to be **highly user-friendly** , enabling effortless navigation and streamlined client management on one dashboard.
- Users value the **centralized management** of Social Places, enjoying seamless access to all clients on one dashboard.
- Users praise the **easy setup** of Social Places, enhancing user-friendliness and streamlining dashboard access for clients.
- Users appreciate the **user-friendliness** of Social Places, enjoying seamless management of their clients and features.
- Users value the **convenience of scheduling** in Social Places, allowing quick approvals for multiple store posts.

##### Cons

- Users face **dashboard issues** , struggling with limited calendar visibility and a cluttered interface impacting usability.
- Users face **duplication issues** with Social Places, lacking an intuitive calendar view for scheduling and managing posts efficiently.
- Users dislike the **editing limitations** , preferring a streamlined calendar view for easier scheduling and post management.
- Users note that the **booking feature needs refinement** , indicating it could benefit from a refresh for improved usability.
- Users are frustrated by the **layout issues** , wishing for a clearer calendar view and simplified dashboard experience.

#### What Are Recent G2 Reviews of Social Places?

**["Effortless Scheduling with a User-Friendly Interface"](https://www.g2.com/survey_responses/social-places-review-12248883)**

**Rating:** 5.0/5.0 stars

_— Kristi d._

[Read full review](https://www.g2.com/survey_responses/social-places-review-12248883)

**["Most Affordable & Comprehensive local Marketing Solution Around."](https://www.g2.com/survey_responses/social-places-review-10836678)**

**Rating:** 5.0/5.0 stars

_— Sabrina L._

[Read full review](https://www.g2.com/survey_responses/social-places-review-10836678)

#### What Are G2 Users Discussing About Social Places?

- [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable)
- [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for)

### [StoryTap](https://www.g2.com/products/storytap/reviews)

StoryTap is an authentic video platform that powers AI search. With six utility patents, StoryTap is the only software company that makes it easy for businesses to automate authentic customer video testimonials from anyone, anywhere. By unlocking the power of your real customers, StoryTap helps websites rank with LLMs, increase conversions, and provide endless, authentic social proof at your fingertips.

**Average Rating:** 4.7/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate StoryTap?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind StoryTap?

- **Seller:** [StoryTap](https://www.g2.com/sellers/storytap)
- **Company Website:** storytap.com
- **Year Founded:** 2015
- **HQ Location:** Vancouver, BC
- **Twitter:** @storytapvideo  
456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67f1c5ce7eff3b0172b272efc9c008cf61d0db4dbb1cee6ad103279a71f097e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstorytapvideo%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Do G2 Reviewers Say About StoryTap?

_AI-generated summary from verified user reviews_

##### Pros

- Users find StoryTap's **user-friendly interface** easy to navigate, enhancing their experience in sourcing testimonials.
- Users praise the **user-friendly interface** of StoryTap, finding it easy to use for sourcing testimonials.
- Users praise StoryTap for its **user-friendly interface** , making it easy to use and navigate for video content creation.
- Users appreciate the **user-friendly interface** of StoryTap, finding it easy to use for video content creation.

##### Cons

- Users find StoryTap **expensive** compared to alternatives, limiting its appeal despite its features.
- Users find the **pricing issues** of StoryTap problematic, noting more cost-effective alternatives exist for their needs.

#### What Are Recent G2 Reviews of StoryTap?

**["A Simple Way to Capture Real Client Stories"](https://www.g2.com/survey_responses/storytap-review-12578894)**

**Rating:** 5.0/5.0 stars

_— Alex M._

[Read full review](https://www.g2.com/survey_responses/storytap-review-12578894)

**["Instant Results with StoryTap Video FAQ—Easy to Use and Boosts Conversions"](https://www.g2.com/survey_responses/storytap-review-12576534)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/storytap-review-12576534)

#### What Are G2 Users Discussing About StoryTap?

- [What is StoryTap used for?](https://www.g2.com/discussions/what-is-storytap-used-for) - 1 comment

### [ReviewInc](https://www.g2.com/products/reviewinc/reviews)

ReviewInc is a platform for reputation and listing management designed to strengthen business reputation, improve local visibility, and simplify review and social media management—all from one dashboard. Used by over 2,000 businesses, ReviewInc helps brands stay visible and consistent across platforms. With ReviewInc, you can: • Generate positive reviews, improve Google rankings, and attract new customers. • Respond to reviews and social media comments in real time. • Centralize listings on major directories for easy customer access. • Use flexible, no-contract plans for easy adaptation. For Resellers and Partners: ReviewInc offers a white-label program that allows you to provide reputation and listing management solutions to clients. Request a free consultation to see the impact on sales and customer engagement. ReviewInc is a partner in building a stronger, more visible brand.

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate ReviewInc?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewInc?

- **Seller:** [ReviewInc](https://www.g2.com/sellers/reviewinc)
- **Year Founded:** 2012
- **HQ Location:** Woodland Hills, California
- **Twitter:** @ReviewInc  
227 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8bba45470cf6b162356c6bfb65e5b031305b52c3e5b236b5a64c8b8e058608fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2698507%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 47% Small

#### What Do G2 Reviewers Say About ReviewInc?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from ReviewInc, highlighting the helpfulness and patience of their support team.
- Users greatly value the **exceptional support team** of Review Inc, enhancing their experience and product understanding.
- Users appreciate the **effective tracking** of customer feedback, significantly improving service scores and engagement.

##### Cons

- Users struggle with **difficult navigation** , finding menus unintuitive and features hard to locate within the program.

#### What Are Recent G2 Reviews of ReviewInc?

**["Would Refer Others to Use Review Inc."](https://www.g2.com/survey_responses/reviewinc-review-6994089)**

**Rating:** 4.5/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/reviewinc-review-6994089)

**["Fantastic software packed with features"](https://www.g2.com/survey_responses/reviewinc-review-11190630)**

**Rating:** 5.0/5.0 stars

_— Lee R._

[Read full review](https://www.g2.com/survey_responses/reviewinc-review-11190630)

#### What Are G2 Users Discussing About ReviewInc?

- [What is ReviewInc used for?](https://www.g2.com/discussions/what-is-reviewinc-used-for)

### [DemandHub](https://www.g2.com/products/demandhub/reviews)

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate DemandHub?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind DemandHub?

- **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub)
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @DemandHub
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43701f29f7cd95ab86731531b0157ba9f499412b9f4eafa24e53e34acf46e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdemandhub%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Hospital & Health Care
- **Company Size:** 95% Small, 3% Medium

#### What Do G2 Reviewers Say About DemandHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively.
- Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently.
- Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options.
- Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time.
- Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time.

##### Cons

- Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use.
- Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain.

#### What Are Recent G2 Reviews of DemandHub?

**["Effortless Google Review Integration with Rapid Support"](https://www.g2.com/survey_responses/demandhub-review-12404501)**

**Rating:** 5.0/5.0 stars

_— Marion M._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501)

**["Automation and Quick Responses Elevate Our Practice"](https://www.g2.com/survey_responses/demandhub-review-12310659)**

**Rating:** 4.5/5.0 stars

_— Doug P._

[Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659)

#### What Are G2 Users Discussing About DemandHub?

- [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for)

### [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews)

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 235

#### How Do G2 Users Rate Uberall?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Uberall?

- **Seller:** [uberall GmbH](https://www.g2.com/sellers/uberall-gmbh)
- **Company Website:** uberall.com
- **Year Founded:** 2013
- **HQ Location:** Berlin, Berlin
- **Twitter:** @getuberall  
1,257 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=156063e7ec51b29d44e44e4393436a206a340f6d8759b25ca5aa6c6d9983ff59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2832960%2F&secure%5Burl_type%5D=linkedin_company_website)  
463 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Marketing Manager, Marketing Manager
- **Top Industries:** Marketing and Advertising, Restaurants
- **Company Size:** 38% Medium, 31% Large

#### What Do G2 Reviewers Say About Uberall?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Uberall, facilitating seamless customer interactions and ad management across platforms.
- Users value the **centralized management** of Uberall, enjoying the convenience of an integrated solution across platforms.
- Users find Uberall's **centralized platform** invaluable for efficiently managing multiple locations with ease and convenience.
- Users find the **easy setup** of Uberall a significant advantage, streamlining their connection with customers effortlessly.
- Users highlight the **helpfulness** of Uberall in connecting with customers across multiple platforms efficiently.

##### Cons

- Users find the **setup challenges** with connecting locations to Meta and Google time-consuming and complicated.
- Users face **reporting issues** with Uberall, as changes may not sync properly and resolved reviews aren't always marked correctly.
- Users struggle with **linking issues** in Uberall, as changes often don't reflect on Google profiles, causing extra work.
- Users find the **difficult setup** of Uberall to be time-consuming and complicated, especially when managing location updates.
- Users find that **improvement is needed** in dashboard intuitiveness and ensuring updates reflect accurately across platforms.

#### What Are Recent G2 Reviews of Uberall?

**["Centralized Multi-Location Management That Saves Time and Boosts Visibility"](https://www.g2.com/survey_responses/uberall-review-12775963)**

**Rating:** 5.0/5.0 stars

_— Josh C._

[Read full review](https://www.g2.com/survey_responses/uberall-review-12775963)

**["Streamlined Social Media Management with Stellar Support"](https://www.g2.com/survey_responses/uberall-review-12320759)**

**Rating:** 5.0/5.0 stars

_— Shannon H._

[Read full review](https://www.g2.com/survey_responses/uberall-review-12320759)

### [Appbot](https://www.g2.com/products/appbot/reviews)

Appbot is app review and ratings analysis for mobile teams. Our analytical tools are trained on 400M+ real reviews across over a decade, in every category and every language. Over 25% of the Fortune 100 use Appbot, along with 35% of top charting app developers. Customers include BMW, Microsoft, Strava, The New York Times and Deutsche Bank. The key use cases for these teams are: Monitor Near real-time reviews and ratings from the Apple App Store, Google Play, the Mac App Store and the Microsoft Store. Every country, out of the box. Reviews auto-translate to English and the original is always preserved. Analyze Proprietary sentiment analysis at 93%+ accuracy. Automatic topic detection for bugs, UI, performance, onboarding and pricing. Keyword tracking, emotional analysis, and Custom Topics for themes specific to your app. Version comparison shows exactly what each release changed. Ask Ask Appbot answers questions about your reviews in plain language, backed by Appbot's own review intelligence in partnership with a general-purpose model. Reply AI-drafted replies for App Store and Google Play reviews save you hours, and deliver more personalized, meaningful replies. Canned replies are there for your most common questions or issues, and auto-replies use your own rules and can run overnight. Replying lifts star ratings, which lifts store rankings, which lifts downloads and revenue. Integrate Connect Slack, Microsoft Teams, Zendesk, Google Chat and more. Create custom connectors using webhooks and our RESTful API. Our MCP server lets Claude and other AI assistants query your review data directly. Teams save an average of 6 hours a week. Setup takes about 5 minutes. Free 14-day trial, no credit card required. Iterate faster, boost user engagement and watch your app grow, with Appbot.

**Average Rating:** 4.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Appbot?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Appbot?

- **Seller:** [Appbot](https://www.g2.com/sellers/appbot)
- **Year Founded:** 2012
- **HQ Location:** N/A
- **Twitter:** @AppbotX  
1,003 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74d2033e3e3de3b877a36276f0b8789fe0a07373be74bbed1b5a3d47462a91fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6434835%2F&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 33% Small, 33% Large

#### What Are Recent G2 Reviews of Appbot?

**["Unlocking Reviews and Rating with AI"](https://www.g2.com/survey_responses/appbot-review-8081966)**

**Rating:** 4.0/5.0 stars

_— Nitin J._

[Read full review](https://www.g2.com/survey_responses/appbot-review-8081966)

**[""Appbot - Uncover App Insights""](https://www.g2.com/survey_responses/appbot-review-8133002)**

**Rating:** 4.5/5.0 stars

_— Sandhya R._

[Read full review](https://www.g2.com/survey_responses/appbot-review-8133002)

#### What Are G2 Users Discussing About Appbot?

- [What is Appbot used for?](https://www.g2.com/discussions/what-is-appbot-used-for)

### [GMBapi.com](https://www.g2.com/products/gmbapi-com/reviews)

GMBapi.com is the last all-in-one local SEO software solution you will use. Stop Overpaying for Local SEO. Get 90% of Enterprise Power at 15% of the Cost. GMBapi.com is the high-performance, cost-effective alternative to "black box" enterprise tools you are currently using. Built specifically for multi-location brands, retail chains, and agencies, we provide the automation you need to dominate local search without the "per-credit" fees or restrictive long-term contracts. Why 50+ Location Brands are Switching to GMBapi: Unlimited Geo Grids (Local Rank Tracking): We are the only platform offering free, unlimited local rank tracking heatmaps. See exactly how you rank block-by-block against 20+ competitors—no credits or top-up fees required. The "Operational" Advantage: Unlike competitors who "take over" your listings, GMBapi acts as a powerful layer on top of your Google Business Profile. Your local managers can still use the native Google app, while your central team uses our dashboard for bulk automation. AI-Powered Reputation Guard: Go beyond simple templates. Our AI generates on-brand, localized review responses and includes a unique Deleted Review Tracker so you never lose valuable customer sentiment data. Bulk Management at Scale: Sync business hours, services, photos, and localized posts across 10 or 10,000 locations instantly. We sync your data to Google, Apple Business Connect, Bing, Foursquare, and more. Built for the Future of AI Search (LLM Visibility) Traditional SEO isn't enough in 2026. GMBapi includes specialized Local LLM Tracking to monitor how your brand appears in AI-driven results like ChatGPT, Perplexity, and Gemini. The Agency-First Engine For agencies, GMBapi provides a complete solution with automated, location-specific reporting that proves ROI to your clients along with integration into your reporting structure. That comes with stellar support from ex Google experts and the operational efficiency that comes with using GBP as your source of truth. Transparency as a Feature With a near-perfect score for "Ease of Setup" and four consecutive G2 awards for "Best Estimated ROI," we deliver a comprehensive solution that fits your budget. Dominate your local markets at scale. Experience the platform free for 14 days—no commitment required. Single or only a few locations? Still worth a try. Single location business owners love to use our citation module, our free geo grids, monitor their competitor, and get recommendations to optimize their local visibility, content and reputation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate GMBapi.com?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GMBapi.com?

- **Seller:** [GMBapi.com](https://www.g2.com/sellers/gmbapi-com)
- **Company Website:** gmbapi.com
- **Year Founded:** 2020
- **HQ Location:** s-Hertogenbosch, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ed0e1b897f643da92a684bf4015244f6b2ea039050ea44ba18dbb69211295d3&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgmbapi&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 38% Small, 30% Large

#### What Do G2 Reviewers Say About GMBapi.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** at GMBapi.com, highlighting the team's helpfulness and commitment to success.
- Users praise the **ease of use** of GMBapi.com, highlighting its intuitive navigation and efficient location management.
- Users praise the **efficient review management and online reputation features** of GMBapi.com for optimizing local visibility.
- Users value the **time-saving efficiency** of GMBapi.com, allowing quick management of multiple Google Business profiles.
- Users value the **automation features** of GMBapi.com, dramatically streamlining bulk updates and management across multiple locations.

##### Cons

- Users experience occasional **software bugs** , but the responsive support team addresses them promptly to improve functionality.
- Users experience occasional **technical issues** , but the responsive support team effectively addresses and resolves them quickly.
- Users feel GMBapi.com needs **more actionable recommendations** for improving scores and a smoother user experience.
- Users express frustration with the **limited customization options** for features like bulk uploading videos and services.
- Users find the **limited customization options** frustrating, especially for bulk uploading videos and managing listings effectively.

#### What Are Recent G2 Reviews of GMBapi.com?

**["Efficient, Cost-Effective Solution for Google Business Management"](https://www.g2.com/survey_responses/gmbapi-com-review-12331880)**

**Rating:** 5.0/5.0 stars

_— Matt ._

[Read full review](https://www.g2.com/survey_responses/gmbapi-com-review-12331880)

**["Supercharge Local SEO with GMBapi.com"](https://www.g2.com/survey_responses/gmbapi-com-review-12621144)**

**Rating:** 5.0/5.0 stars

_— Roland K._

[Read full review](https://www.g2.com/survey_responses/gmbapi-com-review-12621144)

### [Snoball](https://www.g2.com/products/best-company-snoball/reviews)

Referrals. Done For You. Get more customers. Snoball generates referrals, creates marketing assets, and collects reviews from your happy customers. Finally, a word of mouth marketing platform that does it all for you. The Snoball Referrals Module automates the process of turning your satisfied customers into referring customers. This software complements our existing review generation and reputation-building tools to boost your word of mouth marketing. Snoball helps businesses of all sizes and departments. From marketing and sales to finance and business owners, we provide tools to grow, increase revenue, safeguard reputation, and make your current sales funnel more efficient.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Snoball?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Snoball?

- **Seller:** [Snoball](https://www.g2.com/sellers/snoball)
- **Year Founded:** 2019
- **HQ Location:** Pleasant Grove, UT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6ffc34ca6434b856db31869bbe0a6e0bb2031bee89eaa0463088cd0103b77d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsnoballplatform%2F&secure%5Burl_type%5D=linkedin_company_website)  
320 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager
- **Top Industries:** Renewables & Environment, Consumer Services
- **Company Size:** 47% Medium, 41% Small

#### What Do G2 Reviewers Say About Snoball?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Snoball for its **responsive support team** , ensuring quick and efficient communication for customer needs.
- Users find Snoball's **referral programs highly effective** , appreciating the easy setup and significant time savings.
- Users appreciate the **time-saving automation** of Snoball, allowing them to focus on other business areas effectively.
- Users praise the **responsive support team** of Snoball, leading to strong ROI and successful outreach efforts.
- Users appreciate the **ease of use** of Snoball, valuing its seamless setup and efficient onboarding process.

#### What Are Recent G2 Reviews of Snoball?

**["Seamless End-to-End Customer Engagement That Drives New and Returning Business"](https://www.g2.com/survey_responses/snoball-review-12479941)**

**Rating:** 5.0/5.0 stars

_— Gavin P._

[Read full review](https://www.g2.com/survey_responses/snoball-review-12479941)

**["Effortless Referral Management with Snoball"](https://www.g2.com/survey_responses/snoball-review-11817899)**

**Rating:** 5.0/5.0 stars

_— Alex K._

[Read full review](https://www.g2.com/survey_responses/snoball-review-11817899)

#### What Are G2 Users Discussing About Snoball?

- [What is Best Company used for?](https://www.g2.com/discussions/what-is-best-company-used-for)

### [ProManage](https://www.g2.com/products/promanage/reviews)

We help multi-location brands win where it matters most - local search! ProManage is an AI-powered local growth engine built for businesses with multiple locations. Our goal is to turn every listing, review, and customer interaction into a revenue opportunity, helping brands rank higher, respond faster, measure smarter, and convert better across Google and 30+ directories. From accurate listings and hyperlocal SEO to AI-powered review replies, call intelligence, and customer chat, everything is centralized in one platform. Whether you're running 50 locations or 5,000+ ProManage makes it simple to maintain consistent local presence, trust, and engagement. What sets us apart? Our AI suite - Merlin, Midas, Monitor, and Marvel works behind the scenes to automate your growth. Get insights on what’s working (and what’s not), protect your brand from listing hijacks, generate reviews on autopilot, and never miss a high-intent call again. We’re proud to be trusted by 100,000+ locations and backed by results like 3.9x ROI, +500% lift in engagement actions, and +1 uplift in ratings all without ad spend. Whether you're in healthcare, retail, automotive, or services, if customers are searching for you locally, ProManage helps you get found and grow faster. See how leading brands are turning local search into sale. → Check our reviews, try a free trial, or ask your solution expert for a walkthrough.

**Average Rating:** 4.7/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate ProManage?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ProManage?

- **Seller:** [ProManage.biz](https://www.g2.com/sellers/promanage-biz)
- **Year Founded:** 2020
- **HQ Location:** Chennai, Tamil Nadu
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f40f94884e038826a167e44060faff19bd1e970f09a767c79c260dd6c934d6d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F80209145&secure%5Burl_type%5D=linkedin_company_website)  
83 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Education Management
- **Company Size:** 55% Large, 29% Medium

#### What Do G2 Reviewers Say About ProManage?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive interface** of ProManage, enabling effortless management of multiple listings from a single dashboard.
- Users rave about the **responsive customer support** of ProManage, ensuring quick resolution and assistance for all inquiries.
- Users appreciate the **centralized management** of ProManage, saving time and streamlining customer interactions and analytics.
- Users value the **efficient customer interaction tracking** in ProManage, streamlining reviews and analytics in one platform.
- Users find ProManage to be extremely **helpful** with intuitive management tools and excellent support for online presence.

##### Cons

- Users find the **lack of advanced insights** in ProManage limits their understanding of listing performance over time.
- Users note a need for **missing advanced analytics** and more customization options for better brand alignment.
- Users find the **communication issues** with frequent update emails overwhelming and suggest consolidating them for convenience.
- Users find the **data accuracy lacking** , desiring more advanced analytics for better insights into performance over time.
- Users feel overwhelmed by the **excessive email notifications** regarding protection profile updates, requesting a more manageable frequency.

#### What Are Recent G2 Reviews of ProManage?

**["One Year with ProManage — A Must Have for Managing GMB & Local SEO"](https://www.g2.com/survey_responses/promanage-review-11446961)**

**Rating:** 5.0/5.0 stars

_— Abhishek P._

[Read full review](https://www.g2.com/survey_responses/promanage-review-11446961)

**["An easy platform with high-impact results"](https://www.g2.com/survey_responses/promanage-review-11452937)**

**Rating:** 5.0/5.0 stars

_— Mahima D._

[Read full review](https://www.g2.com/survey_responses/promanage-review-11452937)

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[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

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