# Best Online Reputation Management Software with Location-Based Capabilities - Page 2

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 365

### Category Stats (Aug 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,400+ Authentic Reviews
- 365+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=58412&focus%5B%5D=84697)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Okendo, and Experience.com.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=okendo&focus%5B%5D=experience-com)

**Sponsored**

### Uberall

Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-15T00%3A04%3A08Z&secure%5Bdisplayable_resource_id%5D=1258&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1258&secure%5Bplacement_resource_ids%5D%5B%5D=1004661&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=13886&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%2Ff%2Flocation-based%3Ffacet%3Dlocation-based%26filters%255BBusiness%2BType%255D%255B%255D%3D1002684%26page%3D2&secure%5Btoken%5D=cf60b6340f1368ec3e40586a499fcef2cf59fd8a24951d9938dd464ff14958ac&secure%5Burl%5D=https%3A%2F%2Fuberall.com%2Fen-us%2Fdemo%3Futm_source%3Dg2&secure%5Burl_type%5D=book_demo)

### [EmbedReviews](https://www.g2.com/products/embedreviews/reviews)

EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM.

**Average Rating:** 4.9/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate EmbedReviews?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind EmbedReviews?

- **Seller:** [EmbedSocial](https://www.g2.com/sellers/embedsocial)
- **HQ Location:** Skopje, MK
- **Twitter:** @EmbedSocial  
420 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=550446adae44b06bac335e033a722cf96ccf1668098562dba9069de52af321e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492319&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Real Estate
- **Company Size:** 86% Small, 9% Medium

#### What Do G2 Reviewers Say About EmbedReviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent and fast customer support** provided by EmbedReviews, making their experience seamless and enjoyable.
- Users commend the **ease of use** of EmbedReviews, highlighting its straightforward setup and seamless integration into websites.
- Users appreciate the **supportive staff** of EmbedSocial, consistently providing responsive and helpful service for business needs.
- Users praise the **team's helpfulness** at EmbedReviews for providing excellent support and customization for their websites.
- Users value the **customization options** of EmbedReviews, allowing for a personalized and professional presentation of reviews.

##### Cons

- Users find EmbedReviews' pricing **somewhat expensive** , particularly noting significant jumps in monthly costs for higher tiers.
- Users express frustration over the **limited customization** options in EmbedReviews, hindering flexibility and branding alignment.
- Users find the **complexity of multiple software packages** confusing during sign-up and trial processes.
- Users find the **limited templates and customization options** in EmbedReviews lead to repetitive and unvaried displays.
- Users find the **difficult navigation** of EmbedReviews challenging, though support staff readily assist with questions.

#### What Are Recent G2 Reviews of EmbedReviews?

**["Amazing customer service!"](https://www.g2.com/survey_responses/embedreviews-review-10943409)**

**Rating:** 5.0/5.0 stars

_— Mitchell B._

[Read full review](https://www.g2.com/survey_responses/embedreviews-review-10943409)

**["Effortless Review Management and Outstanding Support—Didi Is a Star!"](https://www.g2.com/survey_responses/embedreviews-review-11845373)**

**Rating:** 5.0/5.0 stars

_— Jason M._

[Read full review](https://www.g2.com/survey_responses/embedreviews-review-11845373)

#### What Are G2 Users Discussing About EmbedReviews?

- [What is EmbedReviews used for?](https://www.g2.com/discussions/what-is-embedreviews-used-for)

### [BrightLocal](https://www.g2.com/products/brightlocal/reviews)

BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow.

**Average Rating:** 4.6/5.0

**Total Reviews:** 221

#### How Do G2 Users Rate BrightLocal?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind BrightLocal?

- **Seller:** [BrightLocal](https://www.g2.com/sellers/brightlocal)
- **Year Founded:** 2008
- **HQ Location:** East Sussex
- **Twitter:** @brightlocal  
14,362 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=749b925dcaa3c008c212716c614e15400f12bf4f725c3ebe60cbb2ed57db2e4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1461665%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, SEO Specialist
- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 86% Small, 10% Medium

#### What Do G2 Reviewers Say About BrightLocal?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BrightLocal's **rank tracking tools** invaluable for monitoring SEO performance and competitor insights.
- Users praise the **easy-to-use dashboard** of BrightLocal for managing search rankings and reputation effortlessly.
- Users appreciate the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface.
- Users find **review management** in BrightLocal very effective, enhancing their reputation with an easy-to-use interface.
- Users find **ranking tracking** and review management invaluable, simplifying local search ranking improvements with an intuitive dashboard.

##### Cons

- Users find the **complex interface** challenging to navigate, especially for first-time use, despite good customer support.
- Users find the **navigation complex** due to the abundance of tools and options, especially for first-time use.
- Users find the **difficult navigation** challenging, especially when trying to locate tools and options initially.
- Users find the pricing for BrightLocal to be **expensive** , especially with additional costs for citation building.
- Users find the **extra costs** of BrightLocal, including citation building, to be somewhat high for the full tool.

#### What Are Recent G2 Reviews of BrightLocal?

**["BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results"](https://www.g2.com/survey_responses/brightlocal-review-12214927)**

**Rating:** 4.0/5.0 stars

_— Adam J._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927)

**["Average Keyword Rankings by Radius—A Helpful Map Pack"](https://www.g2.com/survey_responses/brightlocal-review-12661228)**

**Rating:** 4.5/5.0 stars

_— Katie B._

[Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228)

#### What Are G2 Users Discussing About BrightLocal?

- [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for)
- [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local)
- [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost)
- [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote
- [What is Whitespark?](https://www.g2.com/discussions/what-is-whitespark)

### [LocalImpact](https://www.g2.com/products/localimpact/reviews)

LocalImpact is a reputation management platform for local businesses, multi-location businesses, and agencies. It helps businesses generate more reviews, respond faster with AI, monitor competitors, and showcase their best reviews on their website and social media, all from one simple platform. Send review requests by email, SMS, QR codes, or shareable links, then monitor and respond to reviews from a single dashboard. Customize review widgets for your website, turn customer reviews into social media posts, and use AI to save time while staying connected with your customers. Whether you manage one location or hundreds, LocalImpact gives you the tools to build trust, strengthen your online reputation, and win more customers without the complexity of enterprise software.

**Average Rating:** 4.7/5.0

**Total Reviews:** 87

#### How Do G2 Users Rate LocalImpact?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.6/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LocalImpact?

- **Seller:** [LocalImpact](https://www.g2.com/sellers/localimpact)
- **Year Founded:** 2017
- **HQ Location:** Edmonton, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd6574c0e3fff8db9228413cb32dda03a9ba2a963e81bab98a5abc4df0fcb8ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18024952%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About LocalImpact?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LocalImpact, making integration and review management simple and efficient.
- Users appreciate the **easy integrations** with LocalImpact, simplifying setup and enhancing their online presence effectively.
- Users find LocalImpact **user-friendly** and productive, enabling easy tracking of reviews and seamless integration with websites.
- Users find LocalImpact's platform to be **simple and easy to implement** , streamlining client onboarding and review management.
- Users value the **real-time progress tracking** on reviews, enhancing productivity and decision-making for their businesses.

##### Cons

- Users desire **more design customization options** for reviews, seeking greater flexibility in styling for enhanced personalization.
- Users experience **slow update issues** when syncing reviews, which can hinder their overall satisfaction with the platform.

#### What Are Recent G2 Reviews of LocalImpact?

**["Great value and functionality"](https://www.g2.com/survey_responses/localimpact-review-11710402)**

**Rating:** 5.0/5.0 stars

_— Ernest W._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-11710402)

**["Seamless Review Management with Stellar Support"](https://www.g2.com/survey_responses/localimpact-review-12729626)**

**Rating:** 5.0/5.0 stars

_— Kosta P._

[Read full review](https://www.g2.com/survey_responses/localimpact-review-12729626)

#### What Are G2 Users Discussing About LocalImpact?

- [What is ReviewsOnMyWebsite used for?](https://www.g2.com/discussions/what-is-reviewsonmywebsite-used-for) - 1 comment

### [Kenect](https://www.g2.com/products/kenect/reviews)

Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Kenect?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kenect?

- **Seller:** [Kenect](https://www.g2.com/sellers/kenect)
- **Company Website:** www.kenect.com
- **HQ Location:** Pleasant Grove, Utah, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=628925a4763738500cb3279e32082083448a30f85b7ebcb7ad23a65b995463d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkenect%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Small, 24% Medium

#### What Do G2 Reviewers Say About Kenect?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **outstanding client interaction** with Kenect, highlighting personalized support and seamless communication capabilities.
- Users praise the **ease of use** of Kenect, which streamlines tasks and enhances productivity across various roles.
- Users praise Kenect for its **incredibly easy setup** , making the onboarding process quick and hassle-free.
- Users praise Kenect for its **seamless efficiency** , enhancing productivity and simplifying task management for a smooth experience.
- Users value the **simple setup and real-time communication** features of Kenect, enhancing customer interaction and review management.

##### Cons

- Users experience challenges due to **poor customer support** response times, especially across different time zones.
- Users find the **unexpected lockouts** from Repair Orders inconvenient, adding unnecessary steps to their workflow.

#### What Are Recent G2 Reviews of Kenect?

**["Effortless Client Communication, Needs Automated Replies"](https://www.g2.com/survey_responses/kenect-review-12785438)**

**Rating:** 5.0/5.0 stars

_— Alice S._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12785438)

**["Seamless Customer Communication with Kenect"](https://www.g2.com/survey_responses/kenect-review-12799653)**

**Rating:** 5.0/5.0 stars

_— Arthur L._

[Read full review](https://www.g2.com/survey_responses/kenect-review-12799653)

### [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 160

#### How Do G2 Users Rate ReviewTrackers?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewTrackers?

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Director
- **Top Industries:** Marketing and Advertising, Hospitality
- **Company Size:** 46% Medium, 35% Small

#### What Are Recent G2 Reviews of ReviewTrackers?

**["Efficient way on tracking online reviews for our product"](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)**

**Rating:** 5.0/5.0 stars

_— Oliver M._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)

**["Tools is very useful; Customer service is great!"](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)**

**Rating:** 4.5/5.0 stars

_— Kris R._

[Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)

#### What Are G2 Users Discussing About ReviewTrackers?

- [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.1/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

### [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews)

SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.

**Average Rating:** 4.4/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate SmartCustomer?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SmartCustomer?

- **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer)
- **Year Founded:** 2006
- **HQ Location:** Menlo Park, CA
- **Twitter:** @\_smartcustomer  
2,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=355fff5c47028f175db1bcfc4f4c18d1d04957d09b9a2ece9ad9cfe5290952c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartcustomer%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 78% Small, 19% Medium

#### What Do G2 Reviewers Say About SmartCustomer?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings.
- Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings.
- Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings.
- Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes.
- Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs.

##### Cons

- Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively.
- Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences.
- Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses.

#### What Are Recent G2 Reviews of SmartCustomer?

**["The Only Review-Capture Tool That Works with Our Rewards System"](https://www.g2.com/survey_responses/smartcustomer-review-12908150)**

**Rating:** 4.5/5.0 stars

_— ronald w._

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150)

**["Fair Review Management with Great Customer Service"](https://www.g2.com/survey_responses/smartcustomer-review-12908835)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835)

#### What Are G2 Users Discussing About SmartCustomer?

- [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site)
- [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment
- [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment
- [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber)

### [Broadly](https://www.g2.com/products/broadly/reviews)

Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works

**Average Rating:** 4.7/5.0

**Total Reviews:** 72

#### How Do G2 Users Rate Broadly?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.8/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Broadly?

- **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta)
- **Year Founded:** 2008
- **HQ Location:** Saskatchewan
- **Twitter:** @Vendasta  
3,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6544d4f9729fc9e50198db32a7076ab16ab3af165e6fcdb3dd871aa2845ce6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F203666%2F&secure%5Burl_type%5D=linkedin_company_website)  
745 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction, Consumer Services
- **Company Size:** 89% Small, 9% Medium

#### What Do G2 Reviewers Say About Broadly?

_AI-generated summary from verified user reviews_

##### Cons

- Users express frustration over **poor customer support** , making it difficult to receive assistance when needed.

#### What Are Recent G2 Reviews of Broadly?

**["Switched from Broadly to Hatch"](https://www.g2.com/survey_responses/broadly-review-7593751)**

**Rating:** 5.0/5.0 stars

_— Samantha M._

[Read full review](https://www.g2.com/survey_responses/broadly-review-7593751)

**["Great Customer Service"](https://www.g2.com/survey_responses/broadly-review-4286280)**

**Rating:** 5.0/5.0 stars

_— Ed B._

[Read full review](https://www.g2.com/survey_responses/broadly-review-4286280)

#### What Are G2 Users Discussing About Broadly?

- [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for)

### [Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews)

Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns.

**Average Rating:** 4.9/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Score My Reviews?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.6/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Score My Reviews?

- **Seller:** [Score My Reviews](https://www.g2.com/sellers/score-my-reviews)
- **Year Founded:** 2017
- **HQ Location:** Bethesda, Maryland
- **Twitter:** @ScoreMyReviews  
463 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f668c05d4de52f3fbc313ffefa8a01b2332aa7ffe18ecc8dd6974e4b08211bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19138194%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction
- **Company Size:** 94% Small, 6% Medium

#### What Do G2 Reviewers Say About Score My Reviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users love how Score My Reviews helps to **boost review counts** quickly and efficiently after services are completed.
- Users find Score My Reviews to be **very easy to use** , streamlining customer feedback collection effectively.
- Users find **Score My Reviews highly convenient** , streamlining customer feedback and enhancing communication efficiency effortlessly.
- Users value the **automation features** of Score My Reviews, streamlining communication and review collection effortlessly.
- Users value the **client interaction capabilities** of Score My Reviews, which boost their Google reviews effectively.

#### What Are Recent G2 Reviews of Score My Reviews?

**["Highly recommend for any business looking to fix their online reviews"](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)**

**Rating:** 5.0/5.0 stars

_— Jane D._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)

**["Overall, a great tool for our business"](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)**

**Rating:** 5.0/5.0 stars

_— Tatiana N._

[Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)

#### What Are G2 Users Discussing About Score My Reviews?

- [What is Score My Reviews used for?](https://www.g2.com/discussions/what-is-score-my-reviews-used-for)

### [Oggvo](https://www.g2.com/products/oggvo/reviews)

Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

**Average Rating:** 4.8/5.0

**Total Reviews:** 294

#### How Do G2 Users Rate Oggvo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Oggvo?

- **Seller:** [Oggvo](https://www.g2.com/sellers/oggvo)
- **Year Founded:** 2018
- **HQ Location:** Seattle, US
- **Twitter:** @OggvoReputation  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49119b30160d74078669298098a00f4ebc4987e446af2eb59e6f34732dd70e27&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18456165%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Realtor, Real Estate Agent
- **Top Industries:** Real Estate, Financial Services
- **Company Size:** 95% Small, 2% Large

#### What Do G2 Reviewers Say About Oggvo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Oggvo's **ease of use** , with a user-friendly interface simplifying customer review management and boosting online visibility.
- Users praise the **exceptional customer support** from Oggvo, highlighting helpful and insightful staff like Jessica and Cynthia.
- Users commend Oggvo for its **effective content creation support** , enhancing their social media presence and visibility.
- Users value the **exceptional customer service** from Oggvo, highlighting helpful support and guidance from team members.
- Users find Oggvo to be **very easy to use** , with helpful support making the learning process simple and clear.

##### Cons

- Users experience **billing issues** during setup, although assistance from the management team is helpful and supportive.
- Users report significant **deletion issues** , including unaddressed account verifications and concerns over contract renewals.
- Users experienced a **difficult setup** process with Oggvo, especially during the initial stages of use.
- Users feel the price is **too high** for a service that can be managed independently, questioning its overall value.
- Users desire the ability to share videos, highlighting the **photo limitations** of Oggvo's social media feature.

#### What Are Recent G2 Reviews of Oggvo?

**["Jessica at Oggvo is Brilliant!"](https://www.g2.com/survey_responses/oggvo-review-11425756)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/oggvo-review-11425756)

**["Outstanding ongoing service really sets this company apart"](https://www.g2.com/survey_responses/oggvo-review-7785989)**

**Rating:** 5.0/5.0 stars

_— Robynne W._

[Read full review](https://www.g2.com/survey_responses/oggvo-review-7785989)

#### What Are G2 Users Discussing About Oggvo?

- [What is Oggvo used for?](https://www.g2.com/discussions/what-is-oggvo-used-for)

### [Kimoby](https://www.g2.com/products/kimoby/reviews)

Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing.

**Average Rating:** 4.8/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Kimoby?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kimoby?

- **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby)
- **Year Founded:** 2013
- **HQ Location:** Québec, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c58227ffb35f7ce73d9574b9905ab6b800bf93b7a9329c7d24e0e70ff257b1fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkimoby%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Service Advisor
- **Top Industries:** Automotive
- **Company Size:** 57% Small, 41% Medium

#### What Do G2 Reviewers Say About Kimoby?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals.
- Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors.
- Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls.

##### Cons

- Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency.
- Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications.
- Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications.

#### What Are Recent G2 Reviews of Kimoby?

**["a huge time saver"](https://www.g2.com/survey_responses/kimoby-review-4991433)**

**Rating:** 5.0/5.0 stars

_— JT B._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433)

**["Kimoby is great!"](https://www.g2.com/survey_responses/kimoby-review-4997678)**

**Rating:** 4.5/5.0 stars

_— Maria W._

[Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678)

#### What Are G2 Users Discussing About Kimoby?

- [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for)

### [Marketing 360](https://www.g2.com/products/madwire-marketing-360/reviews)

Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business.

**Average Rating:** 3.5/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate Marketing 360?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Customer Feedback:** 6.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.4/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 0.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Marketing 360?

- **Seller:** [Madwire](https://www.g2.com/sellers/madwire-1dbb6f4e-0b38-4f0e-aeae-c1cae5e8c0f5)
- **Year Founded:** 2009
- **HQ Location:** Fort Collins, Colorado
- **Twitter:** @Madwire  
153 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8d9a3bb441d37d981c0da07cc067d05bb67ec2eb7f8da27f98029b08b654bf2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1236339%2F&secure%5Burl_type%5D=linkedin_company_website)  
408 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction, Real Estate
- **Company Size:** 79% Small, 16% Medium

#### What Do G2 Reviewers Say About Marketing 360?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** from Marketing 360, which provides valuable insights and assistance for their businesses.
- Users highlight the **consistent business growth** achieved with Marketing 360's comprehensive services and expert support.
- Users appreciate the **individualized approach** of Marketing 360, enhancing their competitive edge with tailored solutions and support.
- Users commend the **integrated solutions** of Marketing 360, facilitating consistent growth and a seamless user experience.
- Users find the **supportive team** at Marketing 360 invaluable for driving conversions and improving online presence.

##### Cons

- Users find the **billing structure cumbersome** , but appreciate efforts to improve payment solutions.
- Users express concern over the **lack of management check-ins** , which affects support and guidance during use.
- Users find the **billing issues** somewhat cumbersome, though solutions are being developed to alleviate the challenges.
- Users find the **integration difficulty** with social media platforms to be laborious and sometimes glitchy, though improvements are noted.
- Users find **integration issues** with Marketing 360's portal and social media platforms somewhat frustrating, despite some improvements.

#### What Are Recent G2 Reviews of Marketing 360?

**["Hands on Digital Marketing Agency"](https://www.g2.com/survey_responses/marketing-360-review-10705635)**

**Rating:** 5.0/5.0 stars

_— Martin W._

[Read full review](https://www.g2.com/survey_responses/marketing-360-review-10705635)

**["Marketing Company I can count on to move our business forward."](https://www.g2.com/survey_responses/marketing-360-review-11293833)**

**Rating:** 5.0/5.0 stars

_— Jeffrey L._

[Read full review](https://www.g2.com/survey_responses/marketing-360-review-11293833)

#### What Are G2 Users Discussing About Marketing 360?

- [What is Marketing 360 used for?](https://www.g2.com/discussions/what-is-marketing-360-used-for)
- [What does Marketing 360 do?](https://www.g2.com/discussions/what-does-marketing-360-do)
- [What software do marketing managers use?](https://www.g2.com/discussions/what-software-do-marketing-managers-use)
- [Where is marketing 360 located?](https://www.g2.com/discussions/where-is-marketing-360-located) - 1 comment
- [How much does marketing360 cost?](https://www.g2.com/discussions/how-much-does-marketing360-cost) - 1 comment

### [Trustpilot](https://www.g2.com/products/trustpilot/reviews)

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews!

**Average Rating:** 3.4/5.0

**Total Reviews:** 253

#### How Do G2 Users Rate Trustpilot?

- **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Trustpilot?

- **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot)
- **Year Founded:** 2007
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @Trustpilot  
30,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7cbce2e5933c733a4025c188401496ce7a1871ce95c49995934a3fcf271c6e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F862573%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,384 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Financial Services, Retail
- **Company Size:** 60% Small, 32% Medium

#### What Do G2 Reviewers Say About Trustpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information.
- Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making.
- Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes.
- Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products.
- Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes.

##### Cons

- Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes.
- Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation.
- Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process.
- Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites.
- Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain.

#### What Are Recent G2 Reviews of Trustpilot?

**["Genuine Verified Reviews That Boost SEO Visibility"](https://www.g2.com/survey_responses/trustpilot-review-12678034)**

**Rating:** 5.0/5.0 stars

_— Visal K._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034)

**["Trustpilot Makes Confident Buying Decisions Easy"](https://www.g2.com/survey_responses/trustpilot-review-13040258)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258)

#### What Are G2 Users Discussing About Trustpilot?

- [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote

### [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews)

Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale.

**Average Rating:** 4.5/5.0

**Total Reviews:** 118

#### How Do G2 Users Rate Alchemer Reputation Management?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Alchemer Reputation Management?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **Company Website:** www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Director of Marketing
- **Top Industries:** Real Estate, Restaurants
- **Company Size:** 39% Medium, 33% Large

#### What Do G2 Reviewers Say About Alchemer Reputation Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms.
- Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience.
- Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process.
- Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication.
- Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms.

##### Cons

- Users express concern over **limited content options** , facing delays and lack of support for listing creations.
- Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration.
- Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience.
- Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic.
- Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments.

#### What Are Recent G2 Reviews of Alchemer Reputation Management?

**["Great Online Reputation Management Platform"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)**

**Rating:** 4.5/5.0 stars

_— Connor D._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)

**["Review for Leanna Brown"](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)**

**Rating:** 5.0/5.0 stars

_— Mia Y._

[Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)

#### What Are G2 Users Discussing About Alchemer Reputation Management?

- [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for)

### [Social Places](https://www.g2.com/products/social-places/reviews)

Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy.

**Average Rating:** 4.7/5.0

**Total Reviews:** 95

#### How Do G2 Users Rate Social Places?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Social Places?

- **Seller:** [Social Places](https://www.g2.com/sellers/social-places)
- **Year Founded:** 2013
- **HQ Location:** Cape Town, Western Cape
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5885d49331cdb1a02cc4ea40f47dc193f601f00926d2af81f5e78c200083052b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocial-places%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Food & Beverages
- **Company Size:** 45% Small, 34% Medium

#### What Do G2 Reviewers Say About Social Places?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Social Places to be **highly user-friendly** , enabling effortless navigation and streamlined client management on one dashboard.
- Users value the **centralized management** of Social Places, enjoying seamless access to all clients on one dashboard.
- Users praise the **easy setup** of Social Places, enhancing user-friendliness and streamlining dashboard access for clients.
- Users appreciate the **user-friendliness** of Social Places, enjoying seamless management of their clients and features.
- Users value the **convenience of scheduling** in Social Places, allowing quick approvals for multiple store posts.

##### Cons

- Users face **dashboard issues** , struggling with limited calendar visibility and a cluttered interface impacting usability.
- Users face **duplication issues** with Social Places, lacking an intuitive calendar view for scheduling and managing posts efficiently.
- Users dislike the **editing limitations** , preferring a streamlined calendar view for easier scheduling and post management.
- Users note that the **booking feature needs refinement** , indicating it could benefit from a refresh for improved usability.
- Users are frustrated by the **layout issues** , wishing for a clearer calendar view and simplified dashboard experience.

#### What Are Recent G2 Reviews of Social Places?

**["Effortless Scheduling with a User-Friendly Interface"](https://www.g2.com/survey_responses/social-places-review-12248883)**

**Rating:** 5.0/5.0 stars

_— Kristi d._

[Read full review](https://www.g2.com/survey_responses/social-places-review-12248883)

**["Most Affordable & Comprehensive local Marketing Solution Around."](https://www.g2.com/survey_responses/social-places-review-10836678)**

**Rating:** 5.0/5.0 stars

_— Sabrina L._

[Read full review](https://www.g2.com/survey_responses/social-places-review-10836678)

#### What Are G2 Users Discussing About Social Places?

- [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable)
- [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for)

- [‹ Prev ‹ Prev](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score#product-list)
- [1](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score#product-list)
- 2
- [3](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=3#product-list)
- [4](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=4#product-list)
- [5](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=5#product-list)
- [6](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=6#product-list)
- …
- [8](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=8#product-list)
- [9](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=9#product-list)
- [Next › Next ›](/categories/online-reputation-management/f/location-based?filters%5BBusiness+Type%5D%5B%5D=1002684&order=g2_score&page=3#product-list)

Spotlight Categories

[Board Management Software](https://www.g2.com/categories/board-management)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms)

[A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)

[Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking)

Similar Categories

- [Account-Based Marketing](/categories/account-based-marketing)
- [Affiliate Marketing](/categories/affiliate-marketing)
- [App Store Optimization](/categories/app-store-optimization)
- [Audience Intelligence Platforms](/categories/audience-intelligence-platforms)
- [B2B Services Review Platforms](/categories/b2b-services-review-platforms)

- [Blogger Outreach](/categories/blogger-outreach)
- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversational Marketing](/categories/conversational-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

Below are the top-rated Online Reputation Management Software with Location-Based capabilities, as verified by G2’s Research team. Real users have identified Location-Based as an important function of Online Reputation Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Show More