# Best Online Community Management Software - Page 12

## How Many Online Community Management Software Products Does G2 Track?

**Total Products under this Category:** 210

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Disciple (+1.92%) - Among all products in this category, Disciple recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Community Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,000+ Authentic Reviews
- 210+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Community Management Software
 ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=76395&focus%5B%5D=42248&focus%5B%5D=33536)

Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Bevy, Thinkific, and Viafoura.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=bevy&focus%5B%5D=thinkific&focus%5B%5D=viafoura)

**Sponsored**

### Referral Factory

Referral Factory is referral marketing software for mid-market companies, enterprise teams and multi-location businesses that need to launch, manage and scale customer referral programs. Marketing and growth teams can run fully white-labelled referral programs without relying on ongoing development resources, while technical teams can connect referral data to existing systems through integrations, APIs and webhooks. Referral Factory helps businesses promote referral programs across online and offline channels, track referrals and conversions from start to finish, automate communications and rewards, and give customers a branded portal to view their activity. The platform supports referral workflows across industries including financial services, insurance, SaaS and multi-location home services. With Referral Factory, teams can: 👉 Build branded referral pages, forms and customer portals 👉 Create referral links for existing customers or allow customers to register themselves 👉 Promote programs using widgets, pop-ups, sticky bars, QR codes, landing pages and email campaigns 👉 Embed referral experiences inside websites, applications and logged-in portals 👉 Collect referred leads through custom forms 👉 Automate emails when customers join, refer, convert or qualify for rewards 👉 Track who referred whom, which referrals converted and which rewards are due 👉 Measure performance and ROI through real-time reporting and advanced analytics 👉 Integrate with 8,000+ applications, including HubSpot, Salesforce, Stripe, Intercom, Zapier, Make and n8n 👉 Connect referral data to custom systems using APIs and webhooks 👉 Automate 200+ reward options, including gift cards, Stripe credits, PayPal payouts and custom rewards Referral Factory supports the security, integration and governance requirements of established businesses. The platform is GDPR compliant, SOC 2 and ISO 27001 certified, and offers SSO, advanced integrations and flexible data-hosting options for larger organisations. Referral Factory provides 24/7 support, with dedicated onboarding and account support available for Pro and Enterprise customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-08-13T22%3A20%3A50Z&secure%5Bdisplayable_resource_id%5D=1435&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=142296&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=142296&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fai%3D98645f7a-102b-4e4c-af7c-b8b3a61708cf%26page%3D12&secure%5Btoken%5D=30124de0ecd0c5c51b9bf309b9eab97e4e152f6b674457da12200f7458611e4e&secure%5Burl%5D=https%3A%2F%2Freferral-factory.com&secure%5Burl_type%5D=custom_url)

### [Levellr](https://www.g2.com/products/levellr/reviews)

Levellr is the enterprise community intelligence platform for Discord and Reddit, helping gaming companies, consumer brands, music teams, creators, and community-led organisations turn fast-moving community conversations into actionable insight, engagement, and business value. As more meaningful customer and fan conversations move away from open social networks and into closed community spaces, teams are facing a new challenge: how do you understand what thousands, or millions, of members are saying, feeling, asking for, and reacting to — without relying on manual reporting, fragmented tools, or guesswork? Levellr helps teams cut through the noise. Our platform gives community, marketing, publishing, player insights, and customer support teams the tools to analyse conversations, track sentiment, identify emerging themes, understand member behaviour, segment audiences, and surface the moments that matter across Discord and Reddit. Used by some of the world’s largest gaming companies and brands, including Scopely, Krafton, Epic, Google, YouTube, and SoundCloud, Levellr helps organisations grow, manage, and monetise their communities more effectively. Whether you are launching a game update, tracking community sentiment after a campaign, identifying your most valuable members, reporting community impact internally, or turning fan engagement into measurable ROI, Levellr gives you the intelligence and workflows to move faster and make better decisions. Levellr is built for medium to enterprise-level organisations with established or growing communities that need scalable community management, real-time insights, automation, and stronger ways to prove the value of community across the business. Beyond software, Levellr combines product innovation with expert guidance and customer support, helping teams build safer, more connected, and more valuable online communities. Our mission is to help brands, publishers, and creators build with their communities, not just for them. We believe online communities are becoming powerful ecosystems for belonging, collaboration, growth, and revenue — and Levellr provides the enterprise tools to help teams unlock that potential.

#### Who Is the Company Behind Levellr?

- **Seller:** [Levellr](https://www.g2.com/sellers/levellr)
- **Year Founded:** 2021
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec92d68f68b28c4020486a24bc9b47a3e1c57366db153dd874f3a0b7963a2420&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flevellr%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

### [Limzo](https://www.g2.com/products/limzo/reviews)

Limzo is an all-in-one Telegram group analytics and anti-spam bot for community managers. It turns group activity into stats, leaderboards and weekly highlights: members earn XP, levels, badges and karma, and every group gets a shareable public stats page with top members, active hours and reaction magnets. Admins get a private weekly report plus a Mini App dashboard for group management, moderation rules and settings. Smart moderation keeps the group clean: newcomer verification captcha, fake-admin impersonator protection, anti-spam and anti-flood filters, link safety checks, and auto-delete for join/leave messages. Optional mini-games (daily quiz, fast-type, word race, hangman) boost community engagement. 13 languages. Free plan; Pro paid with Telegram Stars. Private groups stay private: message texts never appear on public pages.

#### Who Is the Company Behind Limzo?

- **Seller:** [Limzo](https://www.g2.com/sellers/limzo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74d8e1060e58b2fd068f6b170fb4b01d7554c06163cf3ba0c15f0c0c10a6e681&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimzo&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Makerhunt](https://www.g2.com/products/makerhunt/reviews)

MakerHunt is a weekly product launch and discovery platform created for indie makers, startup founders, and SaaS builders to showcase their products, collect votes, and gain visibility among early adopters. It provides a structured launch environment where creators can submit products to weekly hunts, compete for rankings, earn badges, and receive dofollow backlinks that help improve SEO and online authority. The platform features community voting, curated product discovery, premium spotlight placements, launch promotions, and maker-focused exposure tools designed to help products gain traction beyond a single launch day. MakerHunt emphasizes ongoing discoverability, allowing builders to gather real feedback, attract potential users, and strengthen credibility within the startup ecosystem. Built as an alternative launch channel for founders seeking targeted exposure, MakerHunt helps creators increase awareness, drive traffic, validate ideas, and connect with a community actively exploring new tools and products.

#### Who Is the Company Behind Makerhunt?

- **Seller:** [MakerHunt](https://www.g2.com/sellers/makerhunt)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MatchroomOS](https://www.g2.com/products/matchroomos/reviews)

MatchroomOS is an AI-powered community activation platform built for business communities, founder networks, accelerators, chambers, alumni groups, coworking spaces, and event-led communities. It helps community owners turn passive member lists into active collaboration networks by making members discoverable, searchable, and intelligently matched based on their goals, needs, skills, industry, location, and opportunities. Instead of relying only on noisy WhatsApp, Slack, or Discord groups, MatchroomOS gives every member a structured profile, smart recommendations, and meaningful introductions. Members can find people who can help them, explore relevant opportunities, build business connections, and collaborate with the people already inside the community. For community teams, MatchroomOS supports activation, retention, and monetization by improving member onboarding, increasing engagement, surfacing collaboration potential, and creating a more valuable community experience.

#### Who Is the Company Behind MatchroomOS?

- **Seller:** [YBMLabs](https://www.g2.com/sellers/ybmlabs)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b7b2fd5a90b23f4af266fb278bf05fb56edeab1e204c2726230f2721c4cf6bc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fybmlabs%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Members](https://www.g2.com/products/members/reviews)

Members combines a customizable membership database, self-service member portal, payments, subscription management, and benefit tracking into a single, beautiful platform. Members' is API-first, meaning you can use it as a powerful membership backend-as-a-service for your custom membership website or app. Our customers include gyms, social and sports clubs, social and non-profit organizations, professional associations, universities and colleges, and many more.

#### Who Is the Company Behind Members?

- **Seller:** [Members](https://www.g2.com/sellers/members)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Minds Networks](https://www.g2.com/products/minds-networks/reviews)

Launch your own branded community app for web, iOS and Android in minutes. Integrate with your existing website harnessing embedded comments and ads. A full featured social media platform offering public or private Networks, optional ActivityPub decentralization, Groups, Chat, Explore, On-Demand Push Notifications, Email Digests, Mobile Apps, Custom Theming, Comments, Newsfeed, Profiles, Native Video, Live-streaming, Paid Memberships, Custom Domains, SSO, Native Ad System, Analytics, Data Ownership, Open Source Software and more.

#### Who Is the Company Behind Minds Networks?

- **Seller:** [Minds](https://www.g2.com/sellers/minds)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [miniBB](https://www.g2.com/products/minibb/reviews)

miniBB is a standalone, open source program for building your own Internet forum.

#### Who Is the Company Behind miniBB?

- **Seller:** [miniBB](https://www.g2.com/sellers/minibb)
- **Year Founded:** 2001
- **HQ Location:** Riga, LV
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca76a6efeb8eb596880797b118033da3e73ca708b26e1b60cc43c901a50f2b94&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fminibb&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Netanswer](https://www.g2.com/products/netanswer/reviews)

Netanswer is a solution from the Eudonet Group that helps you manage and animate your network. Fully scalable and developed in SaaS, our solution helps you build a network that is solid, dynamic, and engaged. A leader in France in community management solutions for more than 18 years, our solution brings together more than 3 million members in more than 200 networks. Our expertise allows us to respond to the needs of several types of networks that want a website that is dynamic and performing, has a management system, as well as database management tools.

#### Who Is the Company Behind Netanswer?

- **Seller:** [Netanswer](https://www.g2.com/sellers/netanswer)
- **Year Founded:** 2003
- **HQ Location:** Courbevoie, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9ef5172f81598eea34d8bf677b1ebb927bed4a6d73b17d7a83517a73b41187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetanswer&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Networkli](https://www.g2.com/products/networkli/reviews)

Networkli is an AI‑powered networking platform that helps entrepreneurs, founders, and community leaders build real relationships—not just more contacts. Using intelligent matching driven by business goals, expertise, and compatibility, Networkli connects members who can solve each other’s challenges and unlock measurable growth opportunities. Through its proprietary hybrid AI engine combining attribute‑based matching and graph neural networks, Networkli learns what makes connections valuable and continuously improves over time. Members use intuitive tools such as smart recommendations, in‑app messaging, QR code connections, and automated follow‑ups—allowing 87% higher engagement and 92% better retention across professional communities. Designed for entrepreneurs and community builders, Networkli turns events, online communities, and professional groups into thriving ecosystems of shared growth, mentorship, and collaboration. Key Value Highlights: AI‑powered matching based on business goals, needs, and personality fit Smart reminders and CRM‑style follow‑ups to maintain active relationships Integrated chat and analytics for member engagement tracking QR‑code instant sharing for in‑person networking 14‑day free trial, no credit card required Whether you’re scaling a founders’ network or energizing member engagement in your professional community, Networkli makes every connection count.

#### Who Is the Company Behind Networkli?

- **Seller:** [Networkli](https://www.g2.com/sellers/networkli)
- **Year Founded:** 2024
- **HQ Location:** Boulder, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c234f30a5d9f128600cab353b9636b0f91a21693d0013f7d2a633a4eb5327388&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetworkli%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Noiseless | Smart Message Routing and Community Intelligence Platform](https://www.g2.com/products/noiseless-smart-message-routing-and-community-intelligence-platform/reviews)

Run your community with clarity, not chaos. AI-powered message routing delivers critical signals to the right team, while intelligence briefs surface the business insights shaping product, retention and growth.

#### Who Is the Company Behind Noiseless | Smart Message Routing and Community Intelligence Platform?

- **Seller:** [Noiseless](https://www.g2.com/sellers/noiseless)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e49365c3d84c70187b0a5ddd20b9e01eee5f14953f7f82ad886e89a2e641a5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnoiselessapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [OddsRabbit for Creators](https://www.g2.com/products/oddsrabbit-for-creators/reviews)

OddsRabbit is an all-in-one community platform built for creators and brands. Grow your audience with SEO-optimized communities that rank in search, reach them directly with unlimited built-in newsletters, and monetize through ad revenue sharing, paid subscriptions, and tips — with up to 95% revenue share. Launch your community in under 2 minutes.

#### Who Is the Company Behind OddsRabbit for Creators?

- **Seller:** [OddsRabbit](https://www.g2.com/sellers/oddsrabbit)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1b276b4ee262b0ffecbe8b83f564b609db6400be9a655b1ab2ea705099704d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foddsrabbit%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Orbit](https://www.g2.com/products/orbit-2026-07-22/reviews)

Orbit is a warm-introduction platform that activates warm, high-quality leads that already exist in your professional network. Backed by behavioural science principles and research, Orbit can unlock the hidden revenue in your network. For B2B SaaS companies, recruitment agencies, coaching and management consultancies where trust and relationships drive the sales cycle, Orbit replaces manual, ad hoc referral requests with a structured, always-on referral engine. The platform analyzes network connections, scores introduction opportunities, and predicts the warmest path to the right person at the right time to make a warm intro, turning what used to be a once-in-a-while favor into a repeatable go-to-market motion. Orbit is built for founders, sales leaders, demand generation teams, executive coaches, fractional leaders, recruitment agents who know that warm introductions convert at a dramatically higher rate than cold outreach, but who've lacked the infrastructure to make referrals a scalable, repeatable channel rather than a lucky break. Rather than competing with cold email or paid ads, Orbit complements existing outbound and inbound motions by activating a user' most underused growth lever: the network it already has.

#### Who Is the Company Behind Orbit?

- **Seller:** [Orbit](https://www.g2.com/sellers/orbit-2026-07-22)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Panion](https://www.g2.com/products/panion/reviews)

Panion is an all-in-one community management platform that helps you grow, engage, and unite your community.

#### Who Is the Company Behind Panion?

- **Seller:** [Panion](https://www.g2.com/sellers/panion)
- **Year Founded:** 2018
- **HQ Location:** Malmö, SE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0750b30b3cf1c6f6d876052ab13cde562e9d9a47f17a58e1567ab3f30b3bf44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18122189&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Pivot](https://www.g2.com/products/pivot-technologies-pivot/reviews)

Pivot is a structured collaboration platform that brings communication, documentation, project tracking, and monetization into one connected workspace. Teams, creators, and organizations use Pivot to run long-term initiatives without splitting work across chat apps, document tools, and task managers. Inside each space, members can collaborate on live documents, track goals, host async and real-time conversations, collect structured data with forms, and manage gated access or paid memberships. Unlike tools built for one function only, Pivot connects discussions, decisions, and execution in the same environment. This makes it easier to preserve context, track progress, and scale communities or enterprise teams without adding more software. Pivot supports organizations of all sizes, from paid creator communities to distributed enterprise teams managing programs across regions.

#### Who Is the Company Behind Pivot?

- **Seller:** [Pivot Technologies](https://www.g2.com/sellers/pivot-technologies)
- **Year Founded:** 2023
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd82250330faa99ca092862992cf94dd6af543bb6cb3b7e2b15da18b6e2a0cf1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhellopivot&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Potentiality](https://www.g2.com/products/potentiality/reviews)

Potentiality is a software applications focusing on global Online Communities. Potentiality offers creative and dynamic features to ensure that your organisation maintains an active communication network, suitable to your community.

#### Who Is the Company Behind Potentiality?

- **Seller:** [Potentiality](https://www.g2.com/sellers/potentiality)
- **Year Founded:** 1998
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ed6a4d569b3b827b93cc58a8be1ed40b7b2087a8a0e8591fb7f6ce201700851&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpotentiality%2F%3ForiginalSubdomain%3Dau&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

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- [Audience Intelligence Platforms](/categories/audience-intelligence-platforms)
- [B2B Services Review Platforms](/categories/b2b-services-review-platforms)

- [Blogger Outreach](/categories/blogger-outreach)
- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversational Marketing](/categories/conversational-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Community Management Themes](/categories/online-community-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests.

Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement.

Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions.

Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected.

To qualify for inclusion in the Online Community Management category, a product must:

- Provide a digital platform or forum to host community discussion and peer-to-peer communication
- Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions
- Provide a library of resources to share information and documentation internally and a content management center
- Provide a member directory and CRM features to manage members in one place

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