# Best Online Community Management Software - Page 9

## How Many Online Community Management Software Products Does G2 Track?

**Total Products under this Category:** 210

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Disciple (+1.92%) - Among all products in this category, Disciple recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Online Community Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,000+ Authentic Reviews
- 210+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Community Management Software
 ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=76395&focus%5B%5D=42248&focus%5B%5D=33536)

Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Bevy, Thinkific, and Viafoura.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=bevy&focus%5B%5D=thinkific&focus%5B%5D=viafoura)

**Sponsored**

### ToucanTech

ToucanTech is all-in-one community software, used by more than 400 organisations across 30 countries to bring their database, website, emails, events and fundraising into one connected platform. Built for alumni offices, development teams, charity fundraisers and membership managers, ToucanTech replaces the disconnected tools most community organizations rely on — database, CRM, member portal, directory, email, events, forms and payments — with a single, purpose-built system, accelerated by AI-enabled workflows and automations that cut down daily admin. The result is one source of truth for every member, alumni, donor and supporter: accurate records, personalized communications, and clear reporting on what's working. Schools, universities, professional associations and charities use ToucanTech to grow engagement, raise more, and retire the legacy systems they've outgrown. ToucanTech securely manages $4.5 billion in donation data, hosts 5 million community member records, and processes over $13 million in online payments every year. ToucanTech integrates with Stripe, PayPal, GoCardless, Xero, iSAMS and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-08-13T23%3A39%3A04Z&secure%5Bdisplayable_resource_id%5D=297&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=297&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=67938&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fai%3D28babcc3-388a-4f01-ac1a-0a6bdbc0d287%26page%3D9&secure%5Btoken%5D=e7682ebb4b9cc1442bccb087f4b13c17e00993fc9757fbc27c97a9c4d744b3c9&secure%5Burl%5D=https%3A%2F%2Ftoucantech.com%2F&secure%5Burl_type%5D=company_website)

### [Arena.im](https://www.g2.com/products/arena-im/reviews)

Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Top industry leaders in news publishing and media trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce.

**Average Rating:** 4.6/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Arena.im?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Arena.im?

- **Seller:** [Arena.im](https://www.g2.com/sellers/arena-im)
- **Year Founded:** 2018
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5724ff2a9f1fbdb677934d3910b7f98d3b439f283bdc194a46861dd71a20ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farenaim%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 27% Medium

#### What Are Recent G2 Reviews of Arena.im?

**["Driving traffic to our website for video curation"](https://www.g2.com/survey_responses/arena-im-review-5213028)**

**Rating:** 5.0/5.0 stars

_— John K._

[Read full review](https://www.g2.com/survey_responses/arena-im-review-5213028)

**["Arena Chat & Q&A Functions"](https://www.g2.com/survey_responses/arena-im-review-5281791)**

**Rating:** 4.0/5.0 stars

_— Kit Joy C._

[Read full review](https://www.g2.com/survey_responses/arena-im-review-5281791)

#### What Are G2 Users Discussing About Arena.im?

- [What is Arena.im used for?](https://www.g2.com/discussions/what-is-arena-im-used-for)

### [Aroopa Community](https://www.g2.com/products/aroopa-community/reviews)

Aroopa Community serves as a dedicated platform aimed at nurturing collaboration, facilitating knowledge exchange, and encouraging active engagement among its users. Below are some typical features you'll encounter within Aroopa Community spaces: Forums Knowledge Base Ideas Exchange Events and Webinars User Profiles Gamification Customization Moderation Tools Integration with Other Aroopa suite of Apps Analytics and Reporting

#### Who Is the Company Behind Aroopa Community?

- **Seller:** [Aroopa Apps](https://www.g2.com/sellers/aroopa-apps)
- **HQ Location:** Princeton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b1b15bd99233000240b1e916df9bc3bddfad8f0dac7cd7df4e5274d319edade&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Faroopa-apps%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)

### [Bizligo](https://www.g2.com/products/bizligo/reviews)

A strong online community facilitates virtual networking and collaboration opportunities as never before. People and organizations – suppliers, distributors, customers, competitors, government agencies, universities, and more – can collaborate in one unified location, developing stronger connections and relationships. Integrate event and membership data, website, and bulk email easily and rapidly build connections. Connect and grow with BizLigo.

#### Who Is the Company Behind Bizligo?

- **Seller:** [Bizligo](https://www.g2.com/sellers/bizligo)
- **HQ Location:** Princeton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=130856865ea7bba68c93fe94ae528ff984d2adf7f85b97053ed609a7aa7a2f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizligo&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About Bizligo?

- [What is Bizligo used for?](https://www.g2.com/discussions/what-is-bizligo-used-for)

### [BrandBastion Lite](https://www.g2.com/products/brandbastion-lite/reviews)

BrandBastion Lite allows you to monitor and manage all your social media conversations easily, ensuring a strong online presence.

#### Who Is the Company Behind BrandBastion Lite?

- **Seller:** [BrandBastion](https://www.g2.com/sellers/brandbastion-1f61c1b8-6f68-4c51-9c68-bc10b5a51f39)
- **Year Founded:** 2013
- **HQ Location:** Helsinki, FI
- **Twitter:** @BrandBastion  
844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb1a51089a42df0ffe3a20f66872439fad12fb99ea8b6f73dd4ef6fe9dead707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandbastion%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

### [BuddyActivity](https://www.g2.com/products/buddyactivity/reviews)

BuddyActivity is a WordPress plugin that automates engagement in BuddyBoss and BuddyPress communities. It solves the cold start problem by automatically creating posts, comments, and replies — so new members always arrive to an active, engaging community. Available as a self-serve plugin, AI-generated plan, or fully managed Done For You service.

#### Who Is the Company Behind BuddyActivity?

- **Seller:** [BuddyActivity](https://www.g2.com/sellers/buddyactivity)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88f89c1deb0aa0cdbe9dd1b9aaf1ef145351b808a605ca2cfeabe614dd454ed8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbuddyactivity%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Bumpy](https://www.g2.com/products/bumpy/reviews)

Bumpy is an international dating app that connects singles worldwide. The platform features a three-step process that includes creating a profile, browsing verified profiles, and using a swiping interface to find matches. An automatic translation feature facilitates conversations between users speaking different languages, eliminating communication barriers. The platform prioritizes authenticity and safety with a photo verification system that confirms users' identities. Bumpy fosters an inclusive community with a balanced demographic. Multiple sign-up options, including social media or email, streamline onboarding. Accessible across devices, the app connects individuals from diverse locations and backgrounds, offering a global dating experience beyond local boundaries.

#### Who Is the Company Behind Bumpy?

- **Seller:** [Bumpy](https://www.g2.com/sellers/bumpy)
- **Year Founded:** 2021
- **HQ Location:** Kyiv, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=484140ba7773984ab9f218d475d18f36cd5c8bf2388b0e82f4a695570d9507a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbumpy-inc&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

### [Caucus](https://www.g2.com/products/caucus/reviews)

Caucus is a modern constituent services platform designed to enhance the efficiency and responsiveness of government offices. By automating repetitive tasks and integrating siloed systems, Caucus enables staff to focus on delivering meaningful service to constituents. The platform centralizes data from various communication channels, including emails, web forms, mail, and phone calls, into a unified inbox. This consolidation allows for efficient tracking of responses, casework, and tasks. Caucus employs AI agents and automated workflows to triage and respond to inquiries, significantly reducing response times from an average of 45 days to mere seconds. Additionally, the platform offers robust analytics to monitor constituent engagement and identify key issues, ensuring continuous improvement in service delivery. With 24/7 availability across all channels, Caucus ensures that constituents receive timely and accurate assistance, even when staff are unavailable. Built to meet rigorous public-sector security standards, including SOC 2 Type II compliance and NIST-aligned controls, Caucus provides a secure and efficient solution for modernizing constituent services.

#### Who Is the Company Behind Caucus?

- **Seller:** [Caucus](https://www.g2.com/sellers/caucus)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66acd2159a430902541d73e04fc06eb2d346612904d58b1e6471ce574f880566&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaucusgov&secure%5Burl_type%5D=linkedin_company_website)  
654 employees on LinkedIn®

### [ComBase](https://www.g2.com/products/combase/reviews)

ComBase is an AI-powered community platform that helps businesses build branded customer communities, support forums, internal communities, and partner portals. Teams can create discussion spaces, knowledge bases, events, announcements, and product feedback boards in one place. ComBase includes AI-assisted community generation, customizable branding, SSO, APIs, integrations, analytics, and hands-on migration and implementation support to help businesses launch and grow their communities faster.

#### Who Is the Company Behind ComBase?

- **Seller:** [InBio](https://www.g2.com/sellers/inbio)
- **HQ Location:** Delaware, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=147975f5932ae63bc41fd03324e3e5cefa1d98cd73cfdb67500a1642cc9f1298&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetcombase&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Community](https://www.g2.com/products/gravyty-technologies-inc-community/reviews)

Community from Gravyty is the leading provider of employee, volunteer and member community platforms. Build an engaging and thriving online community that empowers meaningful connections through knowledge sharing, mentoring, and professional guidance. Empower your team with exclusive access to highly valuable personal and professional mentoring. Invest in your community by showcasing members’ businesses and achievements to drive engagement and morale. Give your community access to a personalized feed, a directory to connect with their peers, and virtual events—all in one place. - Build a powerful employee and volunteer directory and deliver a dynamic experience for members. Elevate your outreach with interactive feed posts, custom-designed digests and automated emails and videos. - Foster strong relationships with structured mentoring programs, while providing valuable career growth opportunities and exclusive access to jobs. - Connect with leading CRMs to easily manage constituent records and sync with careers and event platforms to promote learning, development and volunteering opportunities.

#### Who Is the Company Behind Community?

- **Seller:** [Gravyty](https://www.g2.com/sellers/gravyty)
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c32b73b35e6223779c8e1cc0f000a2927f41c08bbff15c8b7e437374de1d9a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgravytyco%2F&secure%5Burl_type%5D=linkedin_company_website)  
243 employees on LinkedIn®

### [Community-Box CSI](https://www.g2.com/products/community-box-csi/reviews)

Community-Box CSI offers you a community platform which allows you to optimally tap into the knowledge of your employees, clients, and suppliers and use it for yourself and for a faster innovation process

#### Who Is the Company Behind Community-Box CSI?

- **Seller:** [crowd-creation](https://www.g2.com/sellers/crowd-creation)
- **Year Founded:** 2009
- **HQ Location:** Waldsolms, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0969fbc70e6f240c15e756005b412291044a239ed1130a20b05a0a466388cb6d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrowd-creation&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [CommunityOS](https://www.g2.com/products/levee-investments-communityos/reviews)

CommunityOS is a community intelligence and activation platform for X (Twitter) audiences. It scans a brand's followers and runs a pre-scoring Bot-Kill layer to remove bots and inauthentic accounts. Every remaining real account is scored by a deterministic engine — 60% linguistic features, 40% normalized vanity metrics — so the same inputs always produce the same result. Accounts are sorted into four archetypes (Champion, Amplifier, Builder, Early Adopter) and surfaced as a ranked "Act Now" queue. Completed outreach missions pass through Proof Review before they count toward reporting. Built for brand, community, and agency teams that need defensible answers about who matters.

#### Who Is the Company Behind CommunityOS?

- **Seller:** [Levee Investments](https://www.g2.com/sellers/levee-investments)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Comunify](https://www.g2.com/products/comunify/reviews)

Comunify Online Community Management Software that connects People, Conversations, and Data.

#### Who Is the Company Behind Comunify?

- **Seller:** [Comunify](https://www.g2.com/sellers/comunify)
- **HQ Location:** N/A
- **Twitter:** @comunifyllc  
13 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Connester](https://www.g2.com/products/connester/reviews)

Connester is the all-in-one professional ecosystem built for Gen Z to Learn, Earn, and Meet. Unlike traditional resume-based platforms, Connester empowers students and early-career professionals to showcase their skills through a dynamic Web Portfolio, find freelance gigs, and discover real-world opportunities like hackathons and events.

#### Who Is the Company Behind Connester?

- **Seller:** [Connester](https://www.g2.com/sellers/connester)
- **Year Founded:** 2025
- **HQ Location:** Pathanamthitta, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e5e6fae7c0d6d476827d6487121b263121c2d9d7095c323eeb10da93163a803&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnester&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Countable](https://www.g2.com/products/countable/reviews)

Countable’s community engagement platform, a privately-branded social+ network, empowers enterprises to establish a vibrant experience with core communities, garner audience-generated content, and data resulting in increased revenue, retention, and innovation. Today, Countable’s client list includes, Uber, Starbucks, Patagonia, Twitch, PG&E, and the DNCC to name a few. With over 120 successful client implementations leveraging scalability, security, and flexibility, our platform creates and measures impact.

#### Who Is the Company Behind Countable?

- **Seller:** [Countable](https://www.g2.com/sellers/countable)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0de5f6fec1150d1fb0954235bedcb575438cf05e359c4d8b339d58deace7ba92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5057551%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [Crowded Communities](https://www.g2.com/products/crowded-communities/reviews)

Crowded is an all-in-one online community platform designed to help organizations to engage with customers, partners, citizens or employees to reach their business goals. Our software is designed with our clients and end users in mind, with an intuitive user interface and a rich set of features to ensure maximum engagement. Crowded communities are bespoke solutions tailored to your needs. Thanks to our modular design and custom styling, you can create a community that's completely on brand. So whether you want to empower your customers with a helpful support hub, crowdsource ideas for your next product, or connect local talent, we've got you covered.

#### Who Is the Company Behind Crowded Communities?

- **Seller:** [Crowded.co](https://www.g2.com/sellers/crowded-co)
- **Year Founded:** 2015
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54e1c634acae2ddca2516e0e5abf75038a6f536c503e95e0fd74c3d1a0290c94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9185925&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Crowded Communities?

**["Crowded is a Powerful Beautiful Community Platform with Excellent Support "](https://www.g2.com/survey_responses/crowded-communities-review-1983400)**

**Rating:** 5.0/5.0 stars

_— Mark F._

[Read full review](https://www.g2.com/survey_responses/crowded-communities-review-1983400)

#### What Are G2 Users Discussing About Crowded Communities?

- [What is Crowded Communities used for?](https://www.g2.com/discussions/what-is-crowded-communities-used-for)

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- [Next › Next ›](/categories/online-community-management?ai=28babcc3-388a-4f01-ac1a-0a6bdbc0d287&order=g2_score&page=10#product-list)

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- [Book Marketing Tools](/categories/book-marketing-tools)
- [Brand Intelligence](/categories/brand-intelligence)
- [Consumer Insights Platforms](/categories/consumer-insights-platforms)
- [Consumer Video Feedback](/categories/consumer-video-feedback)

- [Content Curation](/categories/content-curation)
- [Content Marketing](/categories/content-marketing)
- [Conversational Marketing](/categories/conversational-marketing)
- [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools)
- [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp)

[Browse Online Community Management Themes](/categories/online-community-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests.

Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement.

Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions.

Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected.

To qualify for inclusion in the Online Community Management category, a product must:

- Provide a digital platform or forum to host community discussion and peer-to-peer communication
- Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions
- Provide a library of resources to share information and documentation internally and a content management center
- Provide a member directory and CRM features to manage members in one place

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