Onboarding Software Resources

Yes, this option can be changed through the self service area. Log in to your account, on the menu bar, go to Your Account —> Manage Account —> Manage Payments.

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Once you have a signed Authorization Form from the individual, you will need the following information: Last Name; First name; Middle Name (preferable) or Initial; Social Security Number; Date of Birth; and your subject’s e-mail address (required), physical address (optional). Additional information may be useful and/or required for some states (for example, the Kentucky Criminal search requires a last known address and Puerto Rico requires mother's maiden name).

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IntelliCorp understands your sense of urgency to make decisions regarding employees and volunteers. Our standard turnaround time is 3-5 business days. However, turnaround times for background checks can vary greatly depending on a number of factors that are beyond our control. Reasons for search delays can include: • County court closures, holidays, policies, furloughs, budget constraints • County court staffing issues and outdated record keeping methods • Clerk controlled county court records • Education and employment verification sources (slow response time, policies) • Weather delays, natural disasters • Inaccurate/incomplete subject information or additional identifiers needed • Common names/multiple records for the same subject While IntelliCorp’s goal is to return the results back to you as quickly as possible, we do not sacrifice our commitment to quality. We verify at the source of the data to bring you additional value and increased assurance when making hiring and recruiting decisions.

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