# Best Multilingual Customer Support Software for Small Business

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Multilingual Customer Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Multilingual Customer Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Multilingual Customer Support category.

In addition to qualifying for inclusion in the Multilingual Customer Support Software category, to qualify for inclusion in the Small Business Multilingual Customer Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  
## How Many Multilingual Customer Support Software Products Does G2 Track?
**Total Products under this Category:** 49

### Category Stats (Jun 2026)
- **Average Rating**: 4.57/5 The average rating of products in this category, based on all submitted ratings
- **New Reviews This Quarter**: 7
- **Buyer Segments**: Small-Business 73% │ Enterprise 18% │ Mid-Market 9% Represents the distribution of reviewers across all products in this category.
- **Top Trending Product**: Crowdin (+0.003) - Among all products in this category, Crowdin recorded the largest rating increase compared to last month
*Last updated: June 01, 2026*

  
## How Does G2 Rank Multilingual Customer Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,600+ Authentic Reviews
- 49+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

**Sponsored**

### Ada

Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1004166&secure%5Bdisplayable_resource_id%5D=1004166&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1004166&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1004166&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmultilingual-customer-support%2Fenterprise&secure%5Btoken%5D=ee22896af1cd9bf0865ec1c422575aa5fa7a077215567c113f1cb39986c48257&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo)

---

  ## What Are the Top-Rated Multilingual Customer Support Software Products in 2026?
### 1. [Crowdin](https://www.g2.com/products/crowdin/reviews)
  Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, software, websites, games, help documentation, and designs to create a native experience for your customers around the globe. Speed up localization and automate content updates with our core features: ✓ 700+ apps, including integrations with tools, where your content lives like git, marketing, support, and other tools ✓ Native AI Integration: providers supported: OpenAI, Google Gemini, Microsoft Azure AI, Anthropic, Mistral AI, xAI, DeepSeek, IBM Watsonx ✓ Get translations from Crowdin language services, choose an agency from the marketplace, or bring your own translation team ✓ Content integrations with your repository on GitHub/GitLab/Bitbucket/Azure Repos ✓ Integrations with Google Play, Android Studio, VS Code and other systems ✓ iOS and Android SDKs (over-the-air content delivery, real-time preview, and screenshots) ✓ Figma, Adobe XD, and Sketch plugins ✓ Integrations with marketing tools: Mailchimp, Contentful, SendGrid, Hubspot, Dropbox, and more ✓ API, CLI, webhooks ✓ Translation Memory ✓ Screenshots ✓ In-Context Visual Editor ✓ Machine Translations ✓ Quality Assurance checks ✓ Reports ✓ Marketplace with apps that integrate with other tools or extend the functionality of Crowdin ✓ Tasks, and more. Crowdin's powerful tools, including the AI Context Harvester, Translation Memory, In-Context Visual Editor, and Quality Assurance checks, ensure high-quality translations. For enterprise needs, Crowdin for Enterprise provides advanced capabilities tailored to large organizations. Security is paramount at Crowdin. Accounts are secured by encrypted AWS-hosted databases, and the platform is ISO/IEC 27001 certified with features like Two-Factor Authentication (2FA), IP allowlists, granular access control, role-based permissions, and SSO integration. For more information visit crowdin.com For enterprise businesses, try our new product – Crowdin for Enterprise: https://crowdin.com/enterprise


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 687
**How Do G2 Users Rate Crowdin?**

- **Real-Time:** 8.0/10 (Category avg: 8.7/10)
- **Self-Improving:** 7.8/10 (Category avg: 8.3/10)
- **Quality:** 8.2/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

**Who Is the Company Behind Crowdin?**

- **Seller:** [Crowdin](https://www.g2.com/sellers/crowdin)
- **Company Website:** https://crowdin.com/
- **Year Founded:** 2008
- **HQ Location:** Tallinn
- **Twitter:** @crowdin (2,679 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/966966/ (127 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, CEO
  - **Top Industries:** Computer Software, Computer Games
  - **Company Size:** 56% Small-Business, 31% Mid-Market


#### What Are Crowdin's Pros and Cons?

**Pros:**

- Ease of Use (197 reviews)
- Translation Services (128 reviews)
- Collaboration (108 reviews)
- Easy Integrations (107 reviews)
- Integrations (101 reviews)

**Cons:**

- Usability Issues (162 reviews)
- Translation Issues (79 reviews)
- Difficult Navigation (51 reviews)
- Integration Issues (50 reviews)
- Poor Usability (50 reviews)

### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,424
**How Do G2 Users Rate Talkdesk?**

- **Real-Time:** 10.0/10 (Category avg: 8.7/10)
- **Self-Improving:** 10.0/10 (Category avg: 8.3/10)
- **Quality:** 10.0/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,958 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Supervisor, Team Lead
  - **Top Industries:** Consumer Services, Computer Software
  - **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (310 reviews)
- Efficiency (175 reviews)
- Features (171 reviews)
- Call Management (170 reviews)
- Helpful (167 reviews)

**Cons:**

- Call Issues (119 reviews)
- Technical Issues (78 reviews)
- Missing Features (76 reviews)
- Notification Issues (58 reviews)
- Connection Issues (54 reviews)

### 3. [BoldDesk](https://www.g2.com/products/bolddesk/reviews)
  BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 134
**How Do G2 Users Rate BoldDesk?**

- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)

**Who Is the Company Behind BoldDesk?**

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** https://www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion (11,915 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,611 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** IT Manager, Software Developer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 35% Mid-Market


#### What Are BoldDesk's Pros and Cons?

**Pros:**

- Ease of Use (41 reviews)
- Simple (19 reviews)
- Customer Support (17 reviews)
- Easy Setup (17 reviews)
- Features (17 reviews)

**Cons:**

- Missing Features (13 reviews)
- Learning Curve (9 reviews)
- Limited Customization (9 reviews)
- Not Intuitive (8 reviews)
- Ticketing Issues (8 reviews)

### 4. [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews)
  Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 42
**How Do G2 Users Rate Robylon AI?**

- **Ease of Use:** 9.8/10 (Category avg: 9.0/10)

**Who Is the Company Behind Robylon AI?**

- **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai)
- **Year Founded:** 2024
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://linkedin.com/company/robylonai (23 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software
  - **Company Size:** 83% Small-Business, 7% Mid-Market


#### What Are Robylon AI's Pros and Cons?

**Pros:**

- Artificial Intelligence (27 reviews)
- Automation (25 reviews)
- Efficiency (25 reviews)
- Customer Satisfaction (24 reviews)
- Ease of Use (23 reviews)

**Cons:**

- Learning Curve (2 reviews)
- Limited AI Capabilities (2 reviews)
- Accent Recognition (1 reviews)
- AI Performance (1 reviews)
- Chat Issues (1 reviews)

### 5. [Unbabel](https://www.g2.com/products/unbabel/reviews)
  Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 195
**How Do G2 Users Rate Unbabel?**

- **Real-Time:** 8.9/10 (Category avg: 8.7/10)
- **Self-Improving:** 8.5/10 (Category avg: 8.3/10)
- **Quality:** 8.8/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)

**Who Is the Company Behind Unbabel?**

- **Seller:** [Unbabel](https://www.g2.com/sellers/unbabel)
- **Company Website:** https://www.unbabel.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @Unbabel (3,716 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3327165/ (683 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Consumer Services, Leisure, Travel & Tourism
  - **Company Size:** 47% Mid-Market, 32% Enterprise


#### What Are Unbabel's Pros and Cons?

**Pros:**

- Translation Services (7 reviews)
- Multilingual Support (6 reviews)
- Ease of Use (5 reviews)
- Speed (5 reviews)
- Efficiency (4 reviews)

**Cons:**

- Expensive (3 reviews)
- Translation Issues (3 reviews)
- Usability Issues (3 reviews)
- High Subscription Cost (2 reviews)
- Slow Performance (2 reviews)

### 6. [Language Weaver](https://www.g2.com/products/rws-language-weaver/reviews)
  Language Weaver, is the world's most powerful, comprehensive, and adaptable neural machine translation platform. Language Weaver helps global enterprises, governments, law firms, and financial institutions to solve multilingual data and content challenges securely and at scale across the global organization. Language Weaver is the only complete solution, blending the best of innovative AI technologies with human expertise to take you the last mile in machine translation to translate more content accurately and in less time.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 28
**How Do G2 Users Rate Language Weaver?**

- **Real-Time:** 9.2/10 (Category avg: 8.7/10)
- **Self-Improving:** 8.3/10 (Category avg: 8.3/10)
- **Quality:** 7.5/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)

**Who Is the Company Behind Language Weaver?**

- **Seller:** [RWS](https://www.g2.com/sellers/rws-feb37b7a-b3be-4ac2-8036-086a1d54de9f)
- **Company Website:** https://rws.com
- **Year Founded:** 1958
- **HQ Location:** Maidenhead
- **LinkedIn® Page:** https://www.linkedin.com/company/rws-group (13,831 employees on LinkedIn®)
- **Ownership:** RWS HOLDINGS PLC

**Who Uses This Product?**
  - **Top Industries:** Translation and Localization
  - **Company Size:** 70% Small-Business, 23% Enterprise


### 7. [Lokalise](https://www.g2.com/products/lokalise/reviews)
  Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies worldwide, Lokalise helps product, engineering, design, marketing, and content teams work smarter, not harder, across every stage of localization. With 60+ out-of-the-box integrations, including GitHub, Figma, Jira, Contentful, Adobe, and multiple leading CMS, Lokalise fits seamlessly into your existing workflows. Its open architecture and transparent pricing let you scale on your terms without vendor lock-in or surprises. At the core is our advanced AI-powered orchestration engine, combining translation, evaluation, and automation to deliver human-level high quality results at 10x the speed. It analyses language pairs and context, then routes content through multiple LLMs for the best possible outcome. With Custom Models, over 90% of translations are ready to publish instantly – cutting review time and reducing costs by up to 80% compared to traditional workflows. Translation Scoring ensures every content meets your brand and quality standards. It flags critical content, boosts consistency, and reduces the need for manual review. With Lokalise, continuous localization becomes a natural part of how you build and ship. Your teams stay aligned, your brand stays consistent, and your product feels native in every market. From your first market to your next 20, Lokalise is the platform and partner built to grow with you – offering the tech, support, and expertise you need to go global with confidence.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 755
**How Do G2 Users Rate Lokalise?**

- **Real-Time:** 8.9/10 (Category avg: 8.7/10)
- **Self-Improving:** 7.7/10 (Category avg: 8.3/10)
- **Quality:** 8.5/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)

**Who Is the Company Behind Lokalise?**

- **Seller:** [Lokalise, Inc.](https://www.g2.com/sellers/lokalise-inc)
- **Company Website:** https://lokalise.com
- **Year Founded:** 2017
- **HQ Location:** Dover, DE
- **Twitter:** @lokalise (2,055 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10917347/ (242 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Product Manager, Localization Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 39% Small-Business


#### What Are Lokalise's Pros and Cons?

**Pros:**

- Ease of Use (74 reviews)
- Customer Support (63 reviews)
- Integrations (42 reviews)
- Helpful (40 reviews)
- Translation Services (40 reviews)

**Cons:**

- Usability Issues (74 reviews)
- Integration Issues (27 reviews)
- Translation Issues (25 reviews)
- Limitations (21 reviews)
- Missing Features (17 reviews)

### 8. [Helpshift](https://www.g2.com/products/helpshift/reviews)
  Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 338
**How Do G2 Users Rate Helpshift?**

- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)

**Who Is the Company Behind Helpshift?**

- **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios)
- **Company Website:** https://www.keywordsstudios.com
- **Year Founded:** 1998
- **HQ Location:** Dublin, County Dublin, Ireland
- **Twitter:** @KeywordsStudios (5,055 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Customer Service Representative, Customer Support
  - **Top Industries:** Computer Games, Entertainment
  - **Company Size:** 62% Mid-Market, 22% Small-Business


#### What Are Helpshift's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Features (3 reviews)
- Case Management (2 reviews)
- Efficiency (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)
- Difficult Navigation (1 reviews)
- Downtime (1 reviews)
- Lack of Detail (1 reviews)

### 9. [TextUnited](https://www.g2.com/products/textunited/reviews)
  TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel communication for companies across a multitude of industries around the globe. Combining cutting-edge machine translation, our powerful computer-assisted translation tool and a global network of over 5000 on-demand professional translators - TextUnited enables companies to communicate accurately and authentically, in any international market. Founded in 2009 and based in Vienna, Austria, TextUnited remains the platform of choice for hundreds of international brands, including Boston Scientific, Rosenbauer and OECD. Each and every one of our clients' benefits from faster turnarounds, decreased translation costs, and the ability to streamline their translation management. Our strength and mobility are rooted in our solution architecture, allowing us to offer an array of potential integrations and deployments to best suit our clients' needs.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 55
**How Do G2 Users Rate TextUnited?**

- **Real-Time:** 6.7/10 (Category avg: 8.7/10)
- **Self-Improving:** 6.7/10 (Category avg: 8.3/10)
- **Quality:** 8.3/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

**Who Is the Company Behind TextUnited?**

- **Seller:** [Text United](https://www.g2.com/sellers/text-united)
- **Year Founded:** 2009
- **HQ Location:** Vienna, Vienna
- **Twitter:** @TextUnited (375 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5069495/ (18 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Translation and Localization, Computer Software
  - **Company Size:** 59% Small-Business, 28% Enterprise


### 10. [Language IO](https://www.g2.com/products/language-io/reviews)
  Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 80
**How Do G2 Users Rate Language IO?**

- **Real-Time:** 8.8/10 (Category avg: 8.7/10)
- **Self-Improving:** 8.1/10 (Category avg: 8.3/10)
- **Quality:** 8.5/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)

**Who Is the Company Behind Language IO?**

- **Seller:** [Language IO](https://www.g2.com/sellers/language-io)
- **Company Website:** https://languageio.com/
- **Year Founded:** 2011
- **HQ Location:** Cheyenne, US
- **Twitter:** @languageio (1,274 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/languageio/ (65 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 26% Enterprise


#### What Are Language IO's Pros and Cons?

**Pros:**

- Translation Services (7 reviews)
- Multilingual Support (5 reviews)
- Translation Efficiency (5 reviews)
- Ease of Use (4 reviews)
- Customer Support (3 reviews)

**Cons:**

- Usability Issues (5 reviews)
- Billing Issues (2 reviews)
- Expensive (2 reviews)
- Interface Issues (2 reviews)
- Missing Features (2 reviews)

### 11. [Tiledesk](https://www.g2.com/products/tiledesk/reviews)
  To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 23
**How Do G2 Users Rate Tiledesk?**

- **Real-Time:** 10.0/10 (Category avg: 8.7/10)
- **Self-Improving:** 10.0/10 (Category avg: 8.3/10)
- **Quality:** 10.0/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)

**Who Is the Company Behind Tiledesk?**

- **Seller:** [Tiledesk S.r.l.](https://www.g2.com/sellers/tiledesk-s-r-l)
- **Year Founded:** 2020
- **HQ Location:** Milan, Lombardy
- **Twitter:** @tiledesk (116 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tiledesk/ (14 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 74% Small-Business, 22% Mid-Market


#### What Are Tiledesk's Pros and Cons?

**Pros:**

- Customer Support (7 reviews)
- AI Efficiency (6 reviews)
- Artificial Intelligence (6 reviews)
- Automation (6 reviews)
- Ease of Use (6 reviews)

**Cons:**

- Usability Issues (2 reviews)
- Integration Issues (1 reviews)
- Lack of Integrations (1 reviews)
- Limited Features (1 reviews)
- Missing Features (1 reviews)

### 12. [Molin AI](https://www.g2.com/products/molin-ai/reviews)
  Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole new level. It's an advanced chatbot made for e-commerce shops that understands what your customers want, suggests the right products, and handles routine tasks automatically. This means more sales and less time spent on support. Works perfectly with popular platforms like Shopify, WooCommerce, Wix, Shoper, UNAS, Shoprenter, and others. Molin AI keeps your product list updated in real time and responds immediately in 92 different languages. Why Pick Molin AI? - Sell More: Increase your sales by recommending relevant products during chats. - Instant Answers: Give customers immediate and accurate replies, across many languages. - AI Actions: Track and update orders, initiate refunds, and do other tasks automatically. - Integrations: Chat with customers directly on your website and through Facebook Messenger. - Accurate Responses: Automatically answer up to 80% of customer questions. What Does Molin AI’s Knowledge Base Include? Molin uses various data sources to give the most accurate answers: - Product Catalog: Shows details such as product names, prices, descriptions, stock status, and images. - Website Data: Pulls information directly from your website to respond to customer questions. - Merchant Documents: Lets businesses upload PDFs with important guides and policy documents. - FAQs: Shops can add custom question and answer pairs to help your visitors quickly. - Customer Data & Order History: With Molin connected to your ecommerce system, it can easily access past orders, customer preferences, and important information to give hyper-personalized support. - Real-Time Order Tracking: Using API integration to instantly fetch order updates without extra coding, so your customers can quickly check their order status anytime. How Molin AI Makes Your Life Easier? - Understands & Answers Quickly: Uses ChatGPT to deliver clear, natural replies. - Suggests Products: Helps customers quickly discover and buy exactly what they're looking for. - Order Tracking: Provides instant order status updates, reducing your support workload. Already trusted by more than 1,000 stores and supported by investors, Molin AI is the ideal AI tool for e-commerce companies who want to automate their support and increase sales.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 16
**How Do G2 Users Rate Molin AI?**

- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)

**Who Is the Company Behind Molin AI?**

- **Seller:** [Molin AI](https://www.g2.com/sellers/molin-ai)
- **Year Founded:** 2023
- **HQ Location:** London, England
- **Twitter:** @molin_ai (67 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/molin-ai/ (9 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 75% Small-Business, 19% Mid-Market


#### What Are Molin AI's Pros and Cons?

**Pros:**

- Content Creation (8 reviews)
- Efficiency (5 reviews)
- AI Technology (4 reviews)
- Ease of Use (4 reviews)
- Time-saving (4 reviews)

**Cons:**

- Usability Issues (4 reviews)
- Contextual Understanding (1 reviews)
- Expensive (1 reviews)
- Inaccuracy (1 reviews)
- Limited Features (1 reviews)


    ## What Is Multilingual Customer Support Software?
  [Customer Service Software](https://www.g2.com/categories/customer-service)
  ## What Software Categories Are Similar to Multilingual Customer Support Software?
    - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
    - [Conversational Support Software](https://www.g2.com/categories/conversational-support)
    - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)