Best Enterprise Multilingual Customer Support Software

How Many Multilingual Customer Support Software Products Does G2 Track?

Total Products under this Category: 59

Category Stats (Sep 2026)

  • Average Rating: 4.59/5 The average rating of products in this category, based on all submitted ratings

Last updated: September 14, 2026

How Does G2 Rank Multilingual Customer Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 5,400+ Authentic Reviews
  • 59+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Multilingual Customer Support Software

G2 Grid® for Multilingual Customer Support Software plotting products by satisfaction and market presence

Highlighted products: Talkdesk, Unbabel, Language IO, Lokalise, Crowdin, and TextUnited.

Underlying data: [Grid® JSON](https://www.g2.com/categories/multilingual-customer-support/grids.json?focus%5B%5D=talkdesk&focus%5B%5D=unbabel&focus%5B%5D=language-io&focus%5B%5D=lokalise&focus%5B%5D=crowdin&focus%5B%5D=textunited&segment=enterprise)

Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,508

How Do G2 Users Rate Talkdesk?

  • Real-Time: 10.0/10 (Category avg: 8.7/10)
  • Self-Improving: 10.0/10 (Category avg: 8.4/10)
  • Quality: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
  • Users appreciate the enhanced efficiency of Talkdesk, benefiting from streamlined communication and robust reporting tools.
  • Users appreciate the all-in-one communication platform of Talkdesk, enabling efficient customer assistance across various channels.
  • Users appreciate the seamless call management in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
  • Users value the seamless CRM integration of Talkdesk, enhancing productivity with automated features and strong customer support.
Cons
  • Users experience call issues with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
  • Users experience technical issues with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
  • Users express frustration over missing features in Talkdesk, including spellcheck and flexible scheduling options during calls.
  • Users face notification issues with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Unbabel

Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors

Average Rating: 4.6/5.0

Total Reviews: 195

How Do G2 Users Rate Unbabel?

  • Real-Time: 8.9/10 (Category avg: 8.7/10)
  • Self-Improving: 8.5/10 (Category avg: 8.4/10)
  • Quality: 8.8/10 (Category avg: 9.1/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Unbabel?

  • Seller: Unbabel
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @Unbabel
    3,715 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    662 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Leisure, Travel & Tourism
  • Company Size: 47% Medium, 32% Large

What Do G2 Reviewers Say About Unbabel?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the high-quality and efficient translations by Unbabel, enjoying user-friendly access to multilingual support.
  • Users value the exceptional multilingual support of Unbabel, enhancing communication and accessibility across different languages.
  • Users commend Unbabel for its ease of use, facilitating fast, reliable translations with seamless integration into workflows.
  • Users value the fast and efficient translations provided by Unbabel, significantly enhancing their multilingual communication experience.
  • Users value the fast and efficient translations of Unbabel, appreciating its high quality and user-friendly platform.
Cons
  • Users find Unbabel to be expensive, which can be a barrier for smaller businesses seeking translation solutions.
  • Users experience translation issues with Unbabel, noting the need for tweaks and unpredictable response times.
  • Users face usability issues with slow turnaround times and unpredictable response rates in Unbabel's translation service.
  • Users find the high subscription cost of Unbabel challenging, particularly for smaller businesses looking for affordable solutions.
  • Users experience slow performance with Unbabel, requiring more human intervention and affecting real-time chat speed.

What Are Recent G2 Reviews of Unbabel?

What Are G2 Users Discussing About Unbabel?

Language IO

Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API.

Average Rating: 4.4/5.0

Total Reviews: 81

How Do G2 Users Rate Language IO?

  • Real-Time: 8.8/10 (Category avg: 8.7/10)
  • Self-Improving: 8.1/10 (Category avg: 8.4/10)
  • Quality: 8.6/10 (Category avg: 9.1/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Language IO?

  • Seller: Language IO
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Cheyenne, US
  • Twitter: @languageio
    1,272 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Medium, 26% Large

What Do G2 Reviewers Say About Language IO?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time translation capabilities of Language IO, enhancing efficiency and integration with Salesforce.
  • Users rave about the multilingual support of Language IO, enhancing efficiency in handling global customer interactions.
  • Users appreciate the ease of use of Language IO, enjoying quick responses and seamless integration for support.
  • Users appreciate the translation efficiency of Language IO, highlighting its quick responses and ease of integration.
  • Users appreciate the quick responsiveness and support from Language IO, enhancing customer service efficiency.
Cons
  • Users find usability issues due to an outdated UI and lack of notification for translations readiness.
  • Users are frustrated by the missing delivery and typing indicators in Language IO, leading to uncertainty in translation readiness.
  • Users find the high cost of Language IO challenging, as tier pricing demands extensive usage for value.
  • Users feel that the interface issues hinder usability and overall experience with Language IO.
  • Users experience translation issues with noticeable oddities, including slang and lack of readiness indicators for translations.

What Are Recent G2 Reviews of Language IO?

What Are G2 Users Discussing About Language IO?

Lokalise

Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies worldwide, Lokalise helps product, engineering, design, marketing, and content teams work smarter, not harder, across every stage of localization. With 60+ out-of-the-box integrations, including GitHub, Figma, Jira, Contentful, Adobe, and multiple leading CMS, Lokalise fits seamlessly into your existing workflows. Its open architecture and transparent pricing let you scale on your terms without vendor lock-in or surprises. At the core is our advanced AI-powered orchestration engine, combining translation, evaluation, and automation to deliver human-level high quality results at 10x the speed. It analyses language pairs and context, then routes content through multiple LLMs for the best possible outcome. With Custom Models, over 90% of translations are ready to publish instantly – cutting review time and reducing costs by up to 80% compared to traditional workflows. Translation Scoring ensures every content meets your brand and quality standards. It flags critical content, boosts consistency, and reduces the need for manual review. With Lokalise, continuous localization becomes a natural part of how you build and ship. Your teams stay aligned, your brand stays consistent, and your product feels native in every market. From your first market to your next 20, Lokalise is the platform and partner built to grow with you – offering the tech, support, and expertise you need to go global with confidence.

Average Rating: 4.7/5.0

Total Reviews: 759

How Do G2 Users Rate Lokalise?

  • Real-Time: 8.9/10 (Category avg: 8.7/10)
  • Self-Improving: 7.7/10 (Category avg: 8.4/10)
  • Quality: 8.5/10 (Category avg: 9.1/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)

Who Is the Company Behind Lokalise?

  • Seller: Lokalise, Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Dover, DE
  • Twitter: @lokalise
    2,050 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    233 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Localization Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 39% Small

What Do G2 Reviewers Say About Lokalise?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Lokalise, which streamlines workflows and enhances productivity in translation tasks.
  • Users appreciate the responsive customer support of Lokalise, facilitating a smooth and hassle-free experience in resolving issues.
  • Users benefit from seamless integrations that streamline translation tasks and enhance collaborative workflows across projects.
  • Users value the extremely helpful customer support from Lokalise, enhancing their overall experience and satisfaction.
  • Users value the centralized translation capabilities of Lokalise, streamlining their workflow and enhancing collaboration.
Cons
  • Users face usability issues with Lokalise, finding it tedious to manage keys, tags, and screenshots effectively.
  • Users face integration issues with Lokalise, especially with costly tiers and limited Figma plugin functionality.
  • Users face translation issues such as memory errors and lack of automatic translation for new languages added.
  • Users face export limitations with Lokalise, affecting efficiency and ease of managing ongoing tasks and updates.
  • Users note several missing features, impacting localization efficiency and integration with other tools.

What Are Recent G2 Reviews of Lokalise?

What Are G2 Users Discussing About Lokalise?

Crowdin

Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, software, websites, games, help documentation, and designs to create a native experience for your customers around the globe. Speed up localization and automate content updates with our core features: ✓ 700+ apps, including integrations with tools, where your content lives like git, marketing, support, and other tools ✓ Native AI Integration: providers supported: OpenAI, Google Gemini, Microsoft Azure AI, Anthropic, Mistral AI, xAI, DeepSeek, IBM Watsonx ✓ Get translations from Crowdin language services, choose an agency from the marketplace, or bring your own translation team ✓ Content integrations with your repository on GitHub/GitLab/Bitbucket/Azure Repos ✓ Integrations with Google Play, Android Studio, VS Code and other systems ✓ iOS and Android SDKs (over-the-air content delivery, real-time preview, and screenshots) ✓ Figma, Adobe XD, and Sketch plugins ✓ Integrations with marketing tools: Mailchimp, Contentful, SendGrid, Hubspot, Dropbox, and more ✓ API, CLI, webhooks ✓ Translation Memory ✓ Screenshots ✓ In-Context Visual Editor ✓ Machine Translations ✓ Quality Assurance checks ✓ Reports ✓ Marketplace with apps that integrate with other tools or extend the functionality of Crowdin ✓ Tasks, and more. Crowdin's powerful tools, including the AI Context Harvester, Translation Memory, In-Context Visual Editor, and Quality Assurance checks, ensure high-quality translations. For enterprise needs, Crowdin for Enterprise provides advanced capabilities tailored to large organizations. Security is paramount at Crowdin. Accounts are secured by encrypted AWS-hosted databases, and the platform is ISO/IEC 27001 certified with features like Two-Factor Authentication (2FA), IP allowlists, granular access control, role-based permissions, and SSO integration. For more information visit crowdin.com For enterprise businesses, try our new product – Crowdin for Enterprise: https://crowdin.com/enterprise

Average Rating: 4.4/5.0

Total Reviews: 720

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How Do G2 Users Rate Crowdin?

  • Real-Time: 8.0/10 (Category avg: 8.7/10)
  • Self-Improving: 7.8/10 (Category avg: 8.4/10)
  • Quality: 8.2/10 (Category avg: 9.1/10)
  • Ease of Use: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Crowdin?

  • Seller: Crowdin
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Tallinn
  • Twitter: @crowdin
    2,679 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    131 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CEO
  • Top Industries: Computer Software, Translation and Localization
  • Company Size: 55% Small, 32% Medium

What Do G2 Reviewers Say About Crowdin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Crowdin, facilitating efficient and high-quality translation management effortlessly.
  • Users value the high-quality translations provided by Crowdin, enhancing productivity and simplifying the localization process.
  • Users value the seamless collaboration features of Crowdin, enhancing efficiency and quality in localization processes.
  • Users value the easy integrations of Crowdin, enhancing their workflow with seamless connections to tools like GitHub.
  • Users value the extensive integrations of Crowdin, enhancing automation and streamlining multilingual project management.
Cons
  • Users find usability issues with Crowdin, citing confusing tiers and difficult navigation in the dashboard.
  • Users face translation issues with Crowdin, citing difficulties with interface, migration, and key management requiring manual fixes.
  • Users find difficult navigation in Crowdin hampers their workflow and complicates translation approval processes.
  • Users experience integration issues with Crowdin, finding the setup complex and AI prompts challenging to navigate.
  • Users report poor usability of Crowdin, citing unintuitive UI and complicated task management processes.

What Are Recent G2 Reviews of Crowdin?

What Are G2 Users Discussing About Crowdin?

TextUnited

TextUnited is an enterprise platform for multilingual complex content operations. Built for specialized, engineering-driven, industrial, and regulated environments, TextUnited helps organizations govern how multilingual content is created, translated, reviewed, and maintained across languages, teams, and systems. Instead of treating translation as a standalone project, TextUnited turns it into a controlled operational process. Organizations can manage terminology, translation memory, quality assurance, review workflows, AI usage, and language data from a single system while preserving structure and formatting across complex content types. The platform is designed for technical documentation, compliance content, training materials, engineering specifications, product information, and other business-critical content where accuracy, consistency, and auditability matter as much as speed. TextUnited combines AI-powered translation, human review, terminology governance, workflow automation, API-first approach, and reusable language assets to help teams scale multilingual content without losing control over quality. Key capabilities include: • AI translation with human oversight and governance • Terminology management and translation memory • Quality assurance workflows and review processes • Support for complex file formats including XML, DITA, InDesign, SCORM, PDF, and JSON • Workflow automation and API-based architecture • Centralized language data and multilingual content operations • Enterprise-grade governance, auditability, and security controls TextUnited is best suited for organizations managing large volumes of complex, technical, or regulated content across multiple markets and languages. For complex content, translation requires more than an engine. It requires control, governance, and a system designed to scale.

Average Rating: 4.3/5.0

Total Reviews: 55

How Do G2 Users Rate TextUnited?

  • Real-Time: 6.7/10 (Category avg: 8.7/10)
  • Self-Improving: 6.7/10 (Category avg: 8.4/10)
  • Quality: 8.3/10 (Category avg: 9.1/10)
  • Ease of Use: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind TextUnited?

  • Seller: Text United
  • Year Founded: 2009
  • HQ Location: Vienna, Austria
  • Twitter: @TextUnited
    375 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    20 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Translation and Localization, Computer Software
  • Company Size: 59% Small, 28% Large

What Are Recent G2 Reviews of TextUnited?

What Are G2 Users Discussing About TextUnited?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated