# Best Enterprise Multilingual Customer Support Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Multilingual Customer Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Multilingual Customer Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Multilingual Customer Support category.

In addition to qualifying for inclusion in the Multilingual Customer Support Software category, to qualify for inclusion in the Enterprise Business Multilingual Customer Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.






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**Sponsored**

### Comm100

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1004166&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010618&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2892&secure%5Bresource_id%5D=1004166&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmultilingual-customer-support%2Fenterprise&secure%5Btoken%5D=7d7609bcf633ad01f3230f94cd3caba30e45bc8bdba990f0caab74351f257088&secure%5Burl%5D=https%3A%2F%2Fwww.comm100.com%2Fplatform%2Flivechat%2F%3Futm_campaign%3Dgeneric_g2_live_chat_na_26-04%26utm_content%3Dlive_chat_product_page%26utm_source%3Dreviews-paid%26utm_medium%3Dg2&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Language IO](https://www.g2.com/products/language-io/reviews)
  Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 80

**User Satisfaction Scores:**

- **Real-Time:** 8.8/10 (Category avg: 8.7/10)
- **Self-Improving:** 8.1/10 (Category avg: 8.2/10)
- **Quality:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Language IO](https://www.g2.com/sellers/language-io)
- **Company Website:** https://languageio.com/
- **Year Founded:** 2011
- **HQ Location:** Cheyenne, US
- **Twitter:** @languageio (1,276 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/languageio/ (73 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 26% Enterprise


#### Pros & Cons

**Pros:**

- Translation Services (11 reviews)
- Multilingual Support (9 reviews)
- Ease of Use (8 reviews)
- Translation Efficiency (7 reviews)
- Customer Support (5 reviews)

**Cons:**

- Usability Issues (8 reviews)
- Missing Features (4 reviews)
- Expensive (3 reviews)
- Interface Issues (3 reviews)
- Translation Issues (3 reviews)

  ### 2. [Unbabel](https://www.g2.com/products/unbabel/reviews)
  Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 195

**User Satisfaction Scores:**

- **Real-Time:** 8.9/10 (Category avg: 8.7/10)
- **Self-Improving:** 8.5/10 (Category avg: 8.2/10)
- **Quality:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Unbabel](https://www.g2.com/sellers/unbabel)
- **Company Website:** https://www.unbabel.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @Unbabel (3,718 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3327165/ (689 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Consumer Services, Leisure, Travel & Tourism
  - **Company Size:** 47% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Translation Services (7 reviews)
- Multilingual Support (6 reviews)
- Ease of Use (5 reviews)
- Speed (5 reviews)
- Efficiency (4 reviews)

**Cons:**

- Expensive (3 reviews)
- Translation Issues (3 reviews)
- Usability Issues (3 reviews)
- High Subscription Cost (2 reviews)
- Slow Performance (2 reviews)

  ### 3. [Crowdin](https://www.g2.com/products/crowdin/reviews)
  Crowdin is a leading AI-powered localization software for teams. Connect 700+ tools to translate your content. Create and manage all your multilingual content in one place. Localize your apps, software, websites, games, help documentation, and designs to create a native experience for your customers around the globe. Speed up localization and automate content updates with our core features: ✓ 700+ apps, including integrations with tools, where your content lives like git, marketing, support, and other tools ✓ Native AI Integration: providers supported: OpenAI, Google Gemini, Microsoft Azure AI, Anthropic, Mistral AI, xAI, DeepSeek, IBM Watsonx ✓ Get translations from Crowdin language services, choose an agency from the marketplace, or bring your own translation team ✓ Content integrations with your repository on GitHub/GitLab/Bitbucket/Azure Repos ✓ Integrations with Google Play, Android Studio, VS Code and other systems ✓ iOS and Android SDKs (over-the-air content delivery, real-time preview, and screenshots) ✓ Figma, Adobe XD, and Sketch plugins ✓ Integrations with marketing tools: Mailchimp, Contentful, SendGrid, Hubspot, Dropbox, and more ✓ API, CLI, webhooks ✓ Translation Memory ✓ Screenshots ✓ In-Context Visual Editor ✓ Machine Translations ✓ Quality Assurance checks ✓ Reports ✓ Marketplace with apps that integrate with other tools or extend the functionality of Crowdin ✓ Tasks, and more. Crowdin's powerful tools, including the AI Context Harvester, Translation Memory, In-Context Visual Editor, and Quality Assurance checks, ensure high-quality translations. For enterprise needs, Crowdin for Enterprise provides advanced capabilities tailored to large organizations. Security is paramount at Crowdin. Accounts are secured by encrypted AWS-hosted databases, and the platform is ISO/IEC 27001 certified with features like Two-Factor Authentication (2FA), IP allowlists, granular access control, role-based permissions, and SSO integration. For more information visit crowdin.com For enterprise businesses, try our new product – Crowdin for Enterprise: https://crowdin.com/enterprise


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 667

**User Satisfaction Scores:**

- **Real-Time:** 8.0/10 (Category avg: 8.7/10)
- **Self-Improving:** 7.8/10 (Category avg: 8.2/10)
- **Quality:** 8.2/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Crowdin](https://www.g2.com/sellers/crowdin)
- **Company Website:** https://crowdin.com/
- **Year Founded:** 2008
- **HQ Location:** Tallinn
- **Twitter:** @crowdin (2,669 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/966966/ (123 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, CEO
  - **Top Industries:** Computer Software, Computer Games
  - **Company Size:** 56% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (213 reviews)
- Translation Services (139 reviews)
- Easy Integrations (114 reviews)
- Integrations (113 reviews)
- Collaboration (111 reviews)

**Cons:**

- Usability Issues (181 reviews)
- Translation Issues (86 reviews)
- Poor Usability (55 reviews)
- Difficult Navigation (53 reviews)
- Integration Issues (52 reviews)

  ### 4. [Lokalise](https://www.g2.com/products/lokalise/reviews)
  Lokalise is your strategic localization partner for delivering high quality native-sounding digital experiences — for your global users — intuitively and accurately. Trusted by over 3,000 companies worldwide, Lokalise helps product, engineering, design, marketing, and content teams work smarter, not harder, across every stage of localization. With 60+ out-of-the-box integrations, including GitHub, Figma, Jira, Contentful, Adobe, and multiple leading CMS, Lokalise fits seamlessly into your existing workflows. Its open architecture and transparent pricing let you scale on your terms without vendor lock-in or surprises. At the core is our advanced AI-powered orchestration engine, combining translation, evaluation, and automation to deliver human-level high quality results at 10x the speed. It analyses language pairs and context, then routes content through multiple LLMs for the best possible outcome. With Custom Models, over 90% of translations are ready to publish instantly – cutting review time and reducing costs by up to 80% compared to traditional workflows. Translation Scoring ensures every content meets your brand and quality standards. It flags critical content, boosts consistency, and reduces the need for manual review. With Lokalise, continuous localization becomes a natural part of how you build and ship. Your teams stay aligned, your brand stays consistent, and your product feels native in every market. From your first market to your next 20, Lokalise is the platform and partner built to grow with you – offering the tech, support, and expertise you need to go global with confidence.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 739

**User Satisfaction Scores:**

- **Real-Time:** 8.9/10 (Category avg: 8.7/10)
- **Self-Improving:** 7.7/10 (Category avg: 8.2/10)
- **Quality:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Lokalise, Inc.](https://www.g2.com/sellers/lokalise-inc)
- **Company Website:** https://lokalise.com
- **Year Founded:** 2017
- **HQ Location:** Dover, DE
- **Twitter:** @lokalise (2,053 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10917347/ (259 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Localization Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Mid-Market, 39% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (79 reviews)
- Customer Support (69 reviews)
- Integrations (47 reviews)
- Helpful (45 reviews)
- Translation Services (44 reviews)

**Cons:**

- Usability Issues (82 reviews)
- Integration Issues (27 reviews)
- Translation Issues (27 reviews)
- Limitations (23 reviews)
- Missing Features (19 reviews)

  ### 5. [TextUnited](https://www.g2.com/products/textunited/reviews)
  TextUnited is an award-winning, cloud-based Translation Management System. Providing a collaborative translation environment, we deliver scalable, multilingual processes - facilitating omnichannel communication for companies across a multitude of industries around the globe. Combining cutting-edge machine translation, our powerful computer-assisted translation tool and a global network of over 5000 on-demand professional translators - TextUnited enables companies to communicate accurately and authentically, in any international market. Founded in 2009 and based in Vienna, Austria, TextUnited remains the platform of choice for hundreds of international brands, including Boston Scientific, Rosenbauer and OECD. Each and every one of our clients' benefits from faster turnarounds, decreased translation costs, and the ability to streamline their translation management. Our strength and mobility are rooted in our solution architecture, allowing us to offer an array of potential integrations and deployments to best suit our clients' needs.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 55

**User Satisfaction Scores:**

- **Real-Time:** 6.7/10 (Category avg: 8.7/10)
- **Self-Improving:** 6.7/10 (Category avg: 8.2/10)
- **Quality:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)


**Seller Details:**

- **Seller:** [Text United](https://www.g2.com/sellers/text-united)
- **Year Founded:** 2009
- **HQ Location:** Vienna, Vienna
- **Twitter:** @TextUnited (379 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5069495/ (17 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Translation and Localization, Computer Software
  - **Company Size:** 59% Small-Business, 28% Enterprise




## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Conversational Support Software](https://www.g2.com/categories/conversational-support)
- [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)