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Do l need coding experience in order for me to do that?

Visiting Ecwid, one can see that they offer customers the ability to develop a traditional-looking e-commerce store. However, the Zyro shop is reduced to a single square unity that looks terrible [for example, the header is shaved off]. So while our website looks amazing, our customers have told us that the shop we featured looks pretty 'scetch' because they are accustomed to viewing something else.

I think a valuable addition to the MyKinsta experience would be implementing a system similar to that of ManageWP where users can update plugins from the dashboard, as well as having a section that acts as almost a CRM of sorts, somewhere I could add notes, as well as client name, email, phone etc. More of an all encompassing client portal. I would be willing to pay extra for such an add-on versus also having to pay for ManageWP. As someone whose full time job is web design and managed client hosting, this would be of great value.