# Best Live Chat Software - Page 20

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,300+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-02T22%3A15%3A19Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fpage%3D20%26trk%3Dpublic_post_comment-text&secure%5Btoken%5D=5dcb57c20cf54c3b7a4126476d19939fc0207b370766823d877f3d97d5b62a3d&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Support.cc by 500apps](https://www.g2.com/es/products/support-cc-by-500apps/reviews)

Support.cc es una plataforma de servicio al cliente basada en la nube que ayuda a empresas de todos los tamaños a proporcionar una atención al cliente excelente. Support.cc agiliza la resolución de tickets a través de plataformas al convertir solicitudes recibidas por correo electrónico, en línea, teléfono, chat y redes sociales en tickets. También permite automatizar flujos de trabajo, habilitar el autoservicio, monitorear los SLA y rastrear análisis, lo que permite mantenerse al tanto de todos los problemas de soporte al cliente. Support.cc también incluye servicios preinstalados como un chatbot de soporte impulsado por IA, soporte predictivo y gestión de servicios de campo. El Support Suite permite a su empresa tener interacciones naturales con los consumidores mientras los mantiene informados sobre lo que sucede detrás de escena. Es lo suficientemente inteligente para manejar requisitos difíciles y, al mismo tiempo, lo suficientemente fácil para ponerse en marcha rápidamente. Acceda a 50 aplicaciones con Support.cc por $14.99 por usuario.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Support.cc by 500apps?

- **Vendedor:** [Support.cc](https://www.g2.com/es/sellers/support-cc)
- **Año de fundación:** 2018
- **Ubicación de la sede:** New York, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5dadf6db53f0996cf870ae078e8db9d9d78751446acc243449f72f4363b9516&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupportby500apps&secure%5Burl_type%5D=linkedin_company_website)  
2 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of Support.cc by 500apps?

**["Optimice la gestión de su servicio con el enfoque integral y simplificado de Support.cc."](https://www.g2.com/es/survey_responses/support-cc-by-500apps-review-7852236)**

**Rating:** 5.0/5.0 stars

_— Brad M._

[Read full review](https://www.g2.com/es/survey_responses/support-cc-by-500apps-review-7852236)

**["La forma más rápida de conectar con los visitantes de nuestro sitio web."](https://www.g2.com/es/survey_responses/support-cc-by-500apps-review-7752715)**

**Rating:** 5.0/5.0 stars

_— Angelo B._

[Read full review](https://www.g2.com/es/survey_responses/support-cc-by-500apps-review-7752715)

### [uhChat](https://www.g2.com/es/products/uhchat/reviews)

uhChat permite a las empresas crear una caja de chat gratuita incrustada en páginas web.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate uhChat?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalización:** 10.0/10 (Category avg: 8.5/10)
- **Co-navegación:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind uhChat?

- **Vendedor:** [uhChat](https://www.g2.com/es/sellers/uhchat)
- **Ubicación de la sede:** N/A
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of uhChat?

**["Gran experiencia. Me encanta."](https://www.g2.com/es/survey_responses/uhchat-review-9808988)**

**Rating:** 5.0/5.0 stars

_— JOSSY F._

[Read full review](https://www.g2.com/es/survey_responses/uhchat-review-9808988)

**["CHAT EN LÍNEA"](https://www.g2.com/es/survey_responses/uhchat-review-3440825)**

**Rating:** 5.0/5.0 stars

_— Usuario verificado en Software de Computadora_

[Read full review](https://www.g2.com/es/survey_responses/uhchat-review-3440825)

#### What Are G2 Users Discussing About uhChat?

- [¿Para qué se utiliza uhChat?](https://www.g2.com/es/discussions/what-is-uhchat-used-for)

### [Whelp](https://www.g2.com/es/products/whelp/reviews)

Whelp es una plataforma de automatización de soporte al cliente diseñada para unificar la comunicación a través de múltiples canales, incluyendo chat en vivo, correo electrónico, voz, SMS y redes sociales, en una sola interfaz. Está especialmente orientada a pequeñas y medianas empresas que buscan optimizar los flujos de trabajo de servicio al cliente y ventas. Lo que Ofrece Whelp Aquí tienes un desglose de sus características principales: - Buzón Omnicanal: Centraliza las interacciones con los clientes de varias plataformas en un solo panel. - Automatización Impulsada por IA: Utiliza IA para automatizar respuestas, enrutar conversaciones y proporcionar soporte instantáneo. - Chat en Vivo y Chatbots: Ofrece widgets de chat personalizables y bots para interactuar con los visitantes y responder preguntas frecuentes. - Herramientas de Voz y Centro de Llamadas: Incluye integración VoIP y funciones de gestión de llamadas. - Integración CRM: Se conecta con herramientas como HubSpot, Salesforce y otras para sincronizar datos de clientes. - Análisis e Informes: Proporciona información sobre el rendimiento del equipo, la satisfacción del cliente y las métricas de compromiso.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Whelp?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 9.1/10)
- **Personalización:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Whelp?

- **Vendedor:** [Whelp](https://www.g2.com/es/sellers/whelp)
- **Año de fundación:** 2019
- **Ubicación de la sede:** New York, AZ
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8d34f2e6590b6ed634a346b66d029673017346d0f5c9a0af463b7350dbfe335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhelp&secure%5Burl_type%5D=linkedin_company_website)  
23 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Whelp?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **bandeja de entrada consolidada** de Whelp, que agiliza la comunicación a través de varios canales de mensajería de manera efectiva.
- Los usuarios encuentran que Whelp es **asequible** , lo que lo convierte en una opción adecuada para equipos pequeños que buscan organización y eficiencia.
- Los usuarios aprecian las **funciones de IA** de Whelp, que mejoran la eficiencia al manejar preguntas repetitivas de manera efectiva.
- Los usuarios aprecian las **funciones de IA** de Whelp para gestionar eficientemente preguntas repetitivas de los clientes y mejorar la organización.
- Los usuarios valoran la característica de **respuestas automatizadas** para gestionar eficientemente las consultas comunes mientras mantienen oportunidades de conexión humana.

##### Cons

- Los usuarios encuentran la **detección de conexión de llamadas** inadecuada, requiriendo intervención manual que interrumpe las conversaciones en curso.
- Los usuarios experimentan **problemas de calidad de llamada** debido a la necesidad de intervención manual, lo que lleva a una posible confusión durante las interacciones con los clientes.
- Los usuarios encuentran la **interfaz menos intuitiva** , aunque aprecian el práctico proceso de configuración de Whelp.
- Los usuarios encuentran el **requisito de entrada manual** engorroso, lo que a menudo lleva a una comunicación inexacta con los clientes durante las llamadas.
- Los usuarios encuentran que la **interfaz de usuario carece de intuición** , lo que puede dificultar la navegación a pesar de la configuración conveniente.

#### What Are Recent G2 Reviews of Whelp?

**["Bandeja de Entrada Social Consolidada Única con Prácticas Respuestas Predefinidas"](https://www.g2.com/es/survey_responses/whelp-review-12296313)**

**Rating:** 5.0/5.0 stars

_— Bruce C._

[Read full review](https://www.g2.com/es/survey_responses/whelp-review-12296313)

**["Plataforma de soporte al cliente omnicanal 360"](https://www.g2.com/es/survey_responses/whelp-review-11625966)**

**Rating:** 5.0/5.0 stars

_— Tural M._

[Read full review](https://www.g2.com/es/survey_responses/whelp-review-11625966)

### [11za - 1 Company 1 Chat](https://www.g2.com/es/products/11za-1-company-1-chat/reviews)

11ZA es una solución SaaS construida sobre la API de WhatsApp Business, que permite a los dueños de negocios optimizar el compromiso con los clientes y gestionar eficientemente sus comunicaciones de WhatsApp. Con 11ZA, puedes enviar notificaciones personalizadas, promocionar tu negocio, responder a las consultas de los clientes y proporcionar soporte sin interrupciones, todo desde una única plataforma. Nuestra solución te ayuda a centralizar y gestionar las interacciones con los clientes sin esfuerzo, brindándote total tranquilidad. Impulsado por la API de WhatsApp Business, 11ZA permite a las empresas medianas y grandes interactuar con los clientes a gran escala. Con automatización avanzada, operaciones optimizadas y características orientadas a las ventas, puedes aprovechar la plataforma de mensajería más popular del mundo para hacer crecer tu negocio de manera eficiente.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate 11za - 1 Company 1 Chat?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalización:** 10.0/10 (Category avg: 8.5/10)
- **Co-navegación:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 11za - 1 Company 1 Chat?

- **Vendedor:** [11za](https://www.g2.com/es/sellers/11za)
- **Año de fundación:** 2022
- **Ubicación de la sede:** Surat, IN
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a45fea2f248466ee7873833bcad4d4a0df21aeac90eca4bf8d97000fbf2bf444&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11za&secure%5Burl_type%5D=linkedin_company_website)  
24 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of 11za - 1 Company 1 Chat?

**["¡Solución de API de WhatsApp poderosa y confiable! 💯"](https://www.g2.com/es/survey_responses/11za-1-company-1-chat-review-11419000)**

**Rating:** 5.0/5.0 stars

_— Ranjan Kumar R._

[Read full review](https://www.g2.com/es/survey_responses/11za-1-company-1-chat-review-11419000)

### [123 Flash Chat](https://www.g2.com/es/products/123-flash-chat/reviews)

123FlashChat admite una alta carga de 5000 conexiones por servidor.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind 123 Flash Chat?

- **Vendedor:** [123 Flash Chat](https://www.g2.com/es/sellers/123-flash-chat)
- **Ubicación de la sede:** N/A
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of 123 Flash Chat?

**["Revisión de la aplicación de chat Flash"](https://www.g2.com/es/survey_responses/123-flash-chat-review-5449263)**

**Rating:** 5.0/5.0 stars

_— Rajiv M._

[Read full review](https://www.g2.com/es/survey_responses/123-flash-chat-review-5449263)

#### What Are G2 Users Discussing About 123 Flash Chat?

- [¿Para qué se utiliza 123 Flash Chat?](https://www.g2.com/es/discussions/what-is-123-flash-chat-used-for)

### [AmplifyReach](https://www.g2.com/es/products/amplifyreach/reviews)

AmplifyReach ayuda a las marcas y empresas a transformar el ciclo de vida del cliente entrante. El producto AmplifyReach es utilizado por más de 3000 marcas y empresas, incluida una empresa Fortune 500 en BFSI.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate AmplifyReach?

- **Desarrollo de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalización:** 10.0/10 (Category avg: 8.5/10)
- **Co-navegación:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AmplifyReach?

- **Vendedor:** [AmplifyReach](https://www.g2.com/es/sellers/amplifyreach)
- **Año de fundación:** 2016
- **Ubicación de la sede:** Pune, IN
- **Twitter:** @Amplify\_Reach  
88 seguidores en Twitter
- **Página de LinkedIn®:** [in.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf2c4f148836e640779893050bbdeb433c4c46671e38a2a69393f6d55c456a77&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Famplifyreach&secure%5Burl_type%5D=linkedin_company_website)  
7 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of AmplifyReach?

**["Bot conversacional simple para soporte y ventas"](https://www.g2.com/es/survey_responses/amplifyreach-review-10070559)**

**Rating:** 4.5/5.0 stars

_— Usuario verificado en Software de Computadora_

[Read full review](https://www.g2.com/es/survey_responses/amplifyreach-review-10070559)

### [Applied Labs](https://www.g2.com/es/products/applied-labs/reviews)

Applied Labs es una plataforma de servicio al cliente nativa de IA diseñada para equipos de soporte. A diferencia de los sistemas de ayuda heredados o las herramientas de IA añadidas, Applied Labs resuelve las interacciones con los clientes de principio a fin sin necesidad de intervención humana: gestionando reembolsos, modificaciones de pedidos, retención de suscripciones, retención de cancelaciones, lógica de lealtad y WISMO a través de chat, correo electrónico, voz y más. Por qué las marcas cambian de Gorgias, Zendesk e Intercom: - Sin precios por asiento. Solo pagas por las interacciones resueltas por IA. - Más del 90% de CSAT de IA con 0 problemas críticos en 30 días. - Visibilidad total en cada decisión del agente: audita, controla la calidad y modifica cualquier acción de IA realizada. - Una plataforma unificada: agentes de IA, sistema de ayuda, control de calidad, VoC y análisis integrados. no uniendo herramientas Confiado por: FabFitFun, Sundays for Dogs, Truemed, ripple+ y más. Garantía de Applied: Cada implementación está garantizada con más del 90% de CSAT de IA y 0 problemas críticos en 30 días, o lo solucionamos. Incluye un PM de Agente dedicado y un ingeniero desde el primer día. Diseñado para ecommerce DTC, mercados, fintech, healthtech y más que se integra con tu infraestructura existente o la reemplaza por completo.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Applied Labs?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Applied Labs?

- **Vendedor:** [Applied Labs AI](https://www.g2.com/es/sellers/applied-labs-ai)
- **Año de fundación:** 2024
- **Ubicación de la sede:** New York, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7639bdaec63d721f23df914dc1fc9767f64d2e6b1be3e17bcd0b46349fe787cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplied-labs-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Applied Labs?

**["Laboratorios Aplicados: Producto Asombroso, Socios Aún Mejores"](https://www.g2.com/es/survey_responses/applied-labs-review-12893651)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/es/survey_responses/applied-labs-review-12893651)

**["Soporte al Cliente Elevado con Applied Labs AI"](https://www.g2.com/es/survey_responses/applied-labs-review-12908199)**

**Rating:** 4.0/5.0 stars

_— Sydney L._

[Read full review](https://www.g2.com/es/survey_responses/applied-labs-review-12908199)

### [Blinger.io](https://www.g2.com/es/products/blinger-io/reviews)

Blinger.io es la mejor plataforma de software omnicanal. Accede a los mensajeros, correo electrónico y chat en vivo con una sola API, interfaz o integración con mesas de ayuda.

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Blinger.io?

- **¿Ha sido the product un buen socio para hacer negocios?:** 6.7/10 (Category avg: 9.1/10)
- **Desarrollo de Leads:** 6.7/10 (Category avg: 8.5/10)
- **Personalización:** 5.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Blinger.io?

- **Vendedor:** [Blinger.io](https://www.g2.com/es/sellers/blinger-io)
- **Año de fundación:** 2016
- **Ubicación de la sede:** Limassol, CY
- **Twitter:** @Blinger\_io  
48 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c20b1a4cdb7576b1946fbcdbe1828f90529a4ba63256971ef4b56a11e151cad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblinger.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Blinger.io?

**["La plataforma que nos unió más con nuestros clientes."](https://www.g2.com/es/survey_responses/blinger-io-review-2513228)**

**Rating:** 4.0/5.0 stars

_— Helen S. W._

[Read full review](https://www.g2.com/es/survey_responses/blinger-io-review-2513228)

#### What Are G2 Users Discussing About Blinger.io?

- [What is Blinger.io used for?](https://www.g2.com/es/discussions/what-is-blinger-io-used-for)

### [Boostchat](https://www.g2.com/es/products/boostchat/reviews)

Boostchat es una solución de soporte al cliente impulsada por IA diseñada para mejorar la experiencia del cliente, aumentar el compromiso y maximizar el ROI.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Boostchat?

- **Desarrollo de Leads:** 6.7/10 (Category avg: 8.5/10)
- **Personalización:** 6.7/10 (Category avg: 8.5/10)
- **Co-navegación:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Boostchat?

- **Vendedor:** [Boostchat](https://www.g2.com/es/sellers/boostchat)
- **Año de fundación:** 2023
- **Ubicación de la sede:** Hong Kong, HK
- **Twitter:** @BoostChatAI
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=527850293f7c0ed72919c406aff1fe59f0fcfbc7a82db6880514b07587804b48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboostchat%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Boostchat?

**["Bueno para interactuar con clientes en redes sociales."](https://www.g2.com/es/survey_responses/boostchat-review-9175415)**

**Rating:** 4.5/5.0 stars

_— Abhay W._

[Read full review](https://www.g2.com/es/survey_responses/boostchat-review-9175415)

### [Captiwate](https://www.g2.com/es/products/captiwate/reviews)

Tus mejores prospectos están en tu sitio web ahora mismo. ¿Estás hablando con ellos? La mayoría de las empresas pierden el 98% de los visitantes del sitio web porque no pueden identificarlos o interactuar lo suficientemente rápido. Tu equipo de ventas está atrapado haciendo llamadas en frío a los formularios del mes pasado mientras los compradores con alta intención te están investigando hoy. Captiwate te permite conectar con prospectos en el momento de mayor intención de compra, mientras aún están en tu sitio. Conoce Quién Está Navegando La identificación de visitantes muestra nombres de empresas, detalles de contacto y señales de comportamiento antes de que los prospectos se identifiquen. Ve cuando las cuentas objetivo visitan páginas de precios, comparan características o regresan varias veces. Inicia Conversaciones en Segundos Con un solo clic, video o chat conecta a tus representantes con visitantes comprometidos al instante. Sin formularios que maten el impulso. Sin retrasos de "programar una demostración para la próxima semana". Solo conversaciones reales cuando el interés es mayor. Da a los Representantes Todo el Contexto Cada conversación comienza con inteligencia completa: páginas vistas, tiempo dedicado, visitas anteriores y señales de intención. Tu equipo sabe exactamente qué decir antes de "hola". Mide lo que Importa Rastrea los ingresos hasta campañas, canales y puntos de contacto específicos a través de conversaciones reales. Demuestra qué inversiones de marketing impulsan el pipeline, no solo métricas de vanidad. Diseñado para la Velocidad Configuración en 5 minutos. Integraciones nativas con HubSpot y Salesforce. Alertas instantáneas cuando las cuentas objetivo muestran señales de compra. Resultados: Aumenta las demostraciones reservadas en un 30%. Los clientes ven un 391% más de conversión cuando responden en menos de 1 minuto. Pruébalo gratis, no se requiere tarjeta de crédito.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Captiwate?

- **Vendedor:** [Captiwate](https://www.g2.com/es/sellers/captiwate)
- **Año de fundación:** 2024
- **Ubicación de la sede:** San Francisco, US
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=723db8ea872da4cec331b5c4bc36c03150515aaed48a818b8b842fff2083a3a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaptiwate&secure%5Burl_type%5D=linkedin_company_website)  
5 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Captiwate?

**["Alcance de ventas eficiente con compromiso instantáneo del visitante"](https://www.g2.com/es/survey_responses/captiwate-review-12516777)**

**Rating:** 4.5/5.0 stars

_— Hanna T._

[Read full review](https://www.g2.com/es/survey_responses/captiwate-review-12516777)

**["Captiwate convierte el tráfico del sitio web en conversaciones humanas en tiempo real."](https://www.g2.com/es/survey_responses/captiwate-review-12560067)**

**Rating:** 5.0/5.0 stars

_— James C._

[Read full review](https://www.g2.com/es/survey_responses/captiwate-review-12560067)

### [Channel.me Live Chat](https://www.g2.com/es/products/channel-me-live-chat/reviews)

Nuevo chat en vivo junto con agentes de ventas y soporte

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Channel.me Live Chat?

- **Desarrollo de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalización:** 8.3/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Channel.me Live Chat?

- **Vendedor:** [Channel.me](https://www.g2.com/es/sellers/channel-me)
- **Año de fundación:** 2010
- **Ubicación de la sede:** Amsterdam, NL
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05e411438d3deeec72684d6e287fd323e8f1fce4ed8a1c985de70f7cd11f100d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannel%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Channel.me Live Chat?

**["Increíble"](https://www.g2.com/es/survey_responses/channel-me-live-chat-review-10729698)**

**Rating:** 4.0/5.0 stars

_— Navya S._

[Read full review](https://www.g2.com/es/survey_responses/channel-me-live-chat-review-10729698)

### [chatchamp](https://www.g2.com/es/products/chatchamp/reviews)

Chatchamp permite a las empresas de comercio electrónico aumentar las conversiones de sitios web, los ingresos y mejorar la satisfacción del cliente mediante el uso de agentes de ventas digitales escalables. En cualquier momento, los consultores de productos digitales de Chatchamp - chatbots - proporcionan a los clientes asesoramiento profesional y automatizado en sitios web y una experiencia al cliente impresionante. En cuestión de minutos, la solución se integra fácilmente en la tienda y, junto con el equipo de Chatchamp, los productos se implementan en poco tiempo.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate chatchamp?

- **Desarrollo de Leads:** 10.0/10 (Category avg: 8.5/10)
- **Personalización:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind chatchamp?

- **Vendedor:** [chatchamp](https://www.g2.com/es/sellers/chatchamp)
- **Año de fundación:** 2013
- **Ubicación de la sede:** München, DE
- **Twitter:** @chatchampio  
62 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71636159e6c40d14f045d5de4fde0fe4810a0682b092c8e99589cf98a9e7f349&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrbo-global%2F&secure%5Burl_type%5D=linkedin_company_website)  
67 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of chatchamp?

**["Fácil de operar"](https://www.g2.com/es/survey_responses/chatchamp-review-9128702)**

**Rating:** 5.0/5.0 stars

_— Sayan D._

[Read full review](https://www.g2.com/es/survey_responses/chatchamp-review-9128702)

#### What Are G2 Users Discussing About chatchamp?

- [¿Para qué se utiliza chatchamp?](https://www.g2.com/es/discussions/what-is-chatchamp-used-for)

### [Chatify](https://www.g2.com/es/products/chatify/reviews)

Adiós tarifas de agentes, hola clientes Una forma mejor, más barata e inteligente de chatear en vivo con tus clientes. La mayoría de los clientes que necesitan soporte no quieren llamarte, quieren chatear contigo. ¿Por qué chat en vivo? 9/10 visitantes de tu sitio web "esperan" que el chat en vivo esté disponible. El chat en vivo es la forma más rentable de hacer que tu sitio web trabaje más. Entonces, ¿por qué elegir Chatify? Chatify es fácil de usar, pero incluye todas las funciones que necesitas para proporcionar una experiencia de chat en vivo que cumple. Aquí están los 10 principales beneficios que verás al usar Chatify: 1. Chatify hace posible ofrecer un soporte de chat en vivo increíble, integrándose perfectamente con tu sitio web. Es una forma fácil y rentable de apoyar a tus clientes justo cuando lo necesitan. 2. Chatify es fácil de usar e incluye todas las funciones que necesitas para proporcionar un soporte al cliente increíble. 3. Todos nuestros planes disfrutan del mismo acceso a nuestras funciones principales, lo que incluye nuestro plan GRATUITO. 4. Sin tarifas por agente o por contacto. Con nuestros competidores, cuanto más grande sea tu equipo o lista de clientes, más pagas. 5. Diseñamos Chatify para facilitar que los equipos trabajen juntos en consultas de clientes. Puedes asignar consultas a colegas o grupos, o incluso discutir consultas individuales internamente, sin tener que salir de la aplicación. Realmente simplifica el soporte al cliente. 6. Con aplicaciones dedicadas para escritorio y móvil, Chatify es realmente fácil de usar en la oficina o en movimiento. 7. Algunos chats son sincrónicos (en vivo), otros son asincrónicos (responder más tarde). Esta combinación funciona mejor para ti y tus clientes. 8. Con Chatify, se utiliza IA para responder automáticamente a preguntas repetitivas, pero también para ayudar a tu equipo, sugiriendo posibles respuestas mientras chatean con los clientes. 9. Tener que cambiar entre aplicaciones para responder preguntas de Facebook, chats en vivo, tweets es realmente molesto. Con Chatify puedes gestionar todas tus consultas de soporte entrantes en un simple panel de control. 10. Funciones diseñadas para equipos: https://www.chatify.com/features

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Chatify?

- **Desarrollo de Leads:** 8.3/10 (Category avg: 8.5/10)
- **Personalización:** 5.0/10 (Category avg: 8.5/10)
- **Co-navegación:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatify?

- **Vendedor:** [Chatify](https://www.g2.com/es/sellers/chatify)
- **Año de fundación:** 2019
- **Ubicación de la sede:** Cork, IE
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20cba18d79a4eb84b11d248b7e29710a45425dc6a89cbd622069f1452b3b8202&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FChatifyHQ%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Chatify?

**["Fácil herramienta de conexión y uso para llevar el servicio al cliente a un punto de referencia."](https://www.g2.com/es/survey_responses/chatify-review-9338451)**

**Rating:** 4.5/5.0 stars

_— Rathna P._

[Read full review](https://www.g2.com/es/survey_responses/chatify-review-9338451)

### [Chative](https://www.g2.com/es/products/chative/reviews)

Chative.IO es una plataforma de mensajería multicanal, potenciada por IA. Permitimos a las empresas vender directamente a través de canales sociales con la asistencia de IA y automatización. Por qué deberías usar Chative.IO? - Chative tiene una solución de servicio al cliente con IA lista para usar que se adapta a cualquier negocio, funcionando en pocos clics. - Canales y mensajes ilimitados de forma gratuita, además de que los precios son completamente transparentes y amigables para startups. ¡También viene con una aplicación móvil gratuita! - Plan gratuito para pequeñas empresas con soporte disponible en la aplicación. - Chative ofrece una interfaz de usuario y experiencia de usuario galardonadas que combinan el arte de condensar información con una navegación sin esfuerzo. - Hemos sido una fuerza pionera en IA, chatbots y automatización de mensajería durante los últimos 6 años. Qué hace Chative.IO por ti? - Unifica todas las conversaciones, clientes, pedidos y catálogos de productos para acelerar el crecimiento a través de clientes más satisfechos. - Accede a un contexto completo del cliente, historial de pedidos y detalles de actividad, lo que permite un soporte personalizado para la lealtad y compras repetidas. - Permite ventas directas a través de aplicaciones de mensajería cotidianas, convirtiendo visitantes en clientes potenciales. - Asegura un servicio al cliente personalizado y oportuno e incrementa la productividad gracias a la IA y la automatización.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Chative?

- **Vendedor:** [Chative.io](https://www.g2.com/es/sellers/chative-io)
- **Año de fundación:** 2021
- **Ubicación de la sede:** Singapore, SG
- **Twitter:** @ChativeIO  
780 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=75fb0e5a2e29853908ceb747511dff1c1a7e04b190155e13cf6e9b7ef51252ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchativeio%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Chative?

**["Un imprescindible para los negocios"](https://www.g2.com/es/survey_responses/chative-review-8334492)**

**Rating:** 4.0/5.0 stars

_— Usuario verificado en Medios en línea_

[Read full review](https://www.g2.com/es/survey_responses/chative-review-8334492)

### [chatlyn](https://www.g2.com/es/products/chatlyn/reviews)

chatlyn es una plataforma de comunicación para huéspedes en la hospitalidad de lujo y ultra-lujo. Integra WhatsApp, correo electrónico, chat web, Instagram y Facebook Messenger, Airbnb y Booking.com en una sola bandeja de entrada, se conecta a su sistema de gestión de propiedades y responde a preguntas rutinarias de los huéspedes con un chatbot de IA, para que su equipo dedique su tiempo a los huéspedes que necesitan una persona. Más de 1,000 hoteles en todo el mundo trabajan con chatlyn, desde resorts en islas privadas hasta grandes propiedades en ciudades y colecciones de múltiples propiedades, incluyendo Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, el Grupo IMLAUER y Spa Resort Geinberg. Una bandeja de entrada para cada canal de huéspedes Las conversaciones del API de WhatsApp Business, correo electrónico (Gmail, Outlook incluyendo bandejas de entrada compartidas, IMAP/SMTP), el widget de chat web de su sitio web, Instagram y Facebook Messenger, Airbnb y Booking.com llegan a un solo lugar. Su equipo asigna conversaciones a agentes o equipos, añade etiquetas y notas privadas con @menciones, traduce mensajes, utiliza respuestas sugeridas por IA y filtra por estado, canal, asignado o vistas personalizadas guardadas. Los datos de reserva de su PMS aparecen junto a cada conversación, para que los agentes respondan con la fecha de llegada del huésped, detalles de la estancia e historial de reservas a la vista. Soporte de IA de primer nivel en WhatsApp y chat web El chatbot de IA responde a preguntas repetitivas (horarios de apertura, horarios del spa, estacionamiento, políticas) de una base de conocimiento que usted proporciona, en alrededor de tres segundos, a cualquier hora y en el idioma del huésped. Los huéspedes pueden contactar a una persona cuando lo deseen, tocando un botón o preguntando, y los agentes pueden tomar el control de cualquier conversación en cualquier momento. La IA informa y guía; no realiza ni cambia reservas. En el Grupo IMLAUER resuelve el 93% de las consultas; en Spa Resort Geinberg responde al 86% de las preguntas del chat web sin intervención del personal. Automatizaciones del viaje del huésped activadas por su PMS Los eventos de reserva (creación de reserva, pre-llegada, check-in, check-out, salida) activan mensajes de WhatsApp en el momento que elija: inmediatamente, después de un retraso o a una hora establecida como las 09:00 del día de llegada. Los mensajes utilizan plantillas aprobadas por Meta con campos de fusión para la fecha de llegada, hora de check-in y otros detalles de la reserva, se envían en el idioma preferido del huésped cuando existe una versión, y pueden llevar un respaldo de SMS que se activa solo si un mensaje de WhatsApp no puede ser entregado. Las cancelaciones y cambios de reserva actualizan la cola por sí mismos, y los borradores de plantillas listas para cada evento de reserva le dan un punto de partida, desde la información pre-llegada hasta un mensaje post-estancia que invita a una reseña. WhatsApp, dentro de las reglas de Meta chatlyn funciona en el API de WhatsApp Business: sin límite de cinco dispositivos, creación de plantillas y aprobación de Meta gestionadas dentro de la plataforma, seguimiento por mensaje de enviados, entregados, leídos y fallidos, y envíos a listas de huéspedes estáticas o dinámicas para ofertas como mejoras, tratamientos de spa, cenas o check-out tardío. Spa Resort Geinberg alcanza a más de 10,000 huéspedes al año en WhatsApp con una tasa de apertura del 95%. Informes sobre los que su recepción puede actuar Los informes cubren el tiempo de primera respuesta, tiempo de resolución, tiempo de espera del cliente y volumen de conversaciones por agente, equipo, etiqueta y canal, junto con el estado de entrega de cada plantilla enviada. Todo se exporta a CSV. Funciona donde trabaja su equipo Las aplicaciones para iOS y Android con notificaciones push mantienen a los agentes receptivos fuera del escritorio. En The St. Regis Le Morne, 30 mayordomos responden a los huéspedes en un solo número de WhatsApp en menos de cinco minutos, las 24 horas, con cada respuesta escrita personalmente. Una extensión de navegador para Chrome y Edge lleva la IA de chatlyn a cualquier página web para traducción y redacción. Integraciones de PMS chatlyn se integra con Oracle (OHIP y OPERA en local), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca y Sihot. Un PMS se conecta por cuenta, con soporte para múltiples propiedades donde el PMS lo proporciona, y el equipo de chatlyn configura la conexión con usted. Diseñado para la hospitalidad de lujo chatlyn se concentra en propiedades que compiten en servicio: hoteles de cinco estrellas, resorts, colecciones y grupos con huéspedes internacionales, instalaciones premium y expectativas de nivel de conserjería. No está diseñado para alquileres a corto plazo, agencias de viajes u operadores turísticos, y funciona mejor con un PMS compatible.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind chatlyn?

- **Vendedor:** [chatlyn](https://www.g2.com/es/sellers/chatlyn)
- **Año de fundación:** 2023
- **Ubicación de la sede:** Vienna, AT
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9d61e5647c22f6920728ffa486369dd0c1b3bca9f56c0147f4c9ef2d52adaf2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatlyn%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About chatlyn?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios elogian la **eficiencia de la IA** de Chatlyn, mejorando la comunicación a través de plataformas con respuestas rápidas, precisas y excelente soporte.
- Los usuarios elogian a Chatlyn por su **excepcional atención al cliente** , asegurando una gestión fluida de las conversaciones en línea a través de plataformas.
- Los usuarios encuentran que la plataforma de Chatlyn es **increíblemente fácil de usar** , haciendo que la gestión de conversaciones en línea sea fluida y eficiente.
- Los usuarios elogian a Chatlyn por su **soporte y tecnología excepcionales** , gestionando eficazmente las conversaciones en línea a través de múltiples plataformas.
- Los usuarios destacan las **características de mensajería inteligente y eficiente** de Chatlyn, mejorando las interacciones con los clientes a través de plataformas.

#### What Are Recent G2 Reviews of chatlyn?

**["El mejor soporte y tecnología que he experimentado."](https://www.g2.com/es/survey_responses/chatlyn-review-9984116)**

**Rating:** 5.0/5.0 stars

_— Colm H._

[Read full review](https://www.g2.com/es/survey_responses/chatlyn-review-9984116)

- [‹ Prev‹ Prev](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=19#product-list)
- [1](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score#product-list)
- [2](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=2#product-list)
- …
- [16](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=16#product-list)
- [17](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=17#product-list)
- [18](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=18#product-list)
- [19](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=19#product-list)
- 20
- [21](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=21#product-list)
- [22](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=22#product-list)
- [23](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=23#product-list)
- [24](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=24#product-list)
- …
- [30](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?open_modal_url=%2Ffr%2Fproducts%2Fshopify-inbox%2Fwishlists%3Fhost_path%3D%252Fcategories%252Flive-chat%26source%3Dcategory&order=g2_score&page=21#product-list)

Spotlight Categories

[Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)

[E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)

[Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)

[Video Editing Software](https://www.g2.com/categories/video-editing)

[Sales Enablement Software](https://www.g2.com/categories/sales-enablement)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More

* * *

## How Do You Choose the Right Live Chat Software?

### What You Should Know About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.