Best Live Chat Software - Page 18
This page was last updated on June 9th, 2025
Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.
Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.
By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.
Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.
To qualify for inclusion in the Live Chat category, a product must:
Featured Live Chat Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
BigRadar helps in increasing visitor conversation rates on your website drastically. It just not a live chat software but it also help business to reach out customers through multi-channel campaigns w
- 67% Small-Business
- 33% Mid-Market
18 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value throu
- 60% Mid-Market
- 40% Enterprise
- Overview
- User Satisfaction
- Seller Details
Engage your customers in real time. Delight your website visitors and help your customers instantly.
- 50% Small-Business
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chaskiq is an open-source messaging platform designed to enhance customer engagement across marketing, support, and sales channels. It offers a comprehensive suite of tools, including live chat, autom
- 50% Small-Business
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chataroo is a live chat software that helps users talk to website visitors and convert them into customers. It is fully customizable and provides real time web analytics.
- 50% Small-Business
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative
- 100% Small-Business
8,460 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ConvertFox offers a suite of products for marketing, sales, and customer success teams to build better relationships and close more deals.
- 75% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Convosio is a live chat system designed to facilitate real-time communication for businesses and organizations. The platform offers users the ability to engage in instant, text-based conversations wit
- 50% Mid-Market
- 50% Small-Business
335 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Welcome to erxes, the open source Hubspot/Qualtrics alternative. erxes is an open-source experience operating system (XOS) that enables SaaS providers and digital marketing agencies/developers to cre
- 50% Small-Business
- 50% Mid-Market
908 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a t
- 50% Mid-Market
- 25% Enterprise
- Overview
- User Satisfaction
- Seller Details
IMsupporting is a hybrid live chat platform designed for modern businesses that want real customer conversations—powered by both AI and human agents. Unlike generic chat tools, IMsupporting provide
- 50% Enterprise
- 50% Small-Business
355 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups,
- 67% Mid-Market
- 33% Small-Business
945 Twitter followers
- Overview
- User Satisfaction
- Seller Details
It's beautiful, simple and it works! Live Chat 3 will get you closer to your website visitors and eliminates customers being stranded on your website. Start chatting with your website visitors, the b
- 50% Enterprise
- 50% Mid-Market
1,382 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easi
- 100% Small-Business
