# Best Live Chat Software - Page 12 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,627 reviews) | Scalable omnichannel ticket operations | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,961 reviews) | Salesforce-centered service operations | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,706 reviews) | Knowledge-base AI support deflection | "[Intuitive and Easy to Use—Fin Boosts Productivity Fast](https://www.g2.com/survey_responses/fin-review-12963173)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,445 reviews) | Omnichannel help desk automation | "[Zoho Desk Streamlines Support with Easy AutomationTitle for your review and Omnichannel Ticketing](https://www.g2.com/survey_responses/zoho-desk-review-13029091)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (225 reviews) | WhatsApp-based customer conversation scale | "[Helpful for Growing Businesses with AI Chat and Broad Reach](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,975 reviews) | Reputation-led customer messaging | "[Birdeye Centralizes Reviews and Messaging with Time-Saving Automation](https://www.g2.com/survey_responses/birdeye-review-12966062)" | | 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,483 reviews) | AI SDR website meeting conversion | "[Powerful tool for faster speed-to-lead & clear ROI tracking](https://www.g2.com/survey_responses/qualified-review-12849779)" | | 9 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,818 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,842 reviews) | Website chat automation for lead capture | "[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)" | ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 461 ### Category Stats (Jun 2026) - **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SaleSmartly (+2.0%) - Among all products in this category, SaleSmartly recorded the largest rating increase compared to last month *Last updated: June 18, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 99,600+ Authentic Reviews - 461+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Live Chat Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fpage%3D18&secure%5Btoken%5D=e2a8b25c33ce5a0795aa3c35992c263350049eda2f0b50d1535666395cb8ec83&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) --- ## Live Chat Software Features & Capabilities ### What are the Best Live Chat Software with Knowledge Base? Establishes a knowledge base for employee reference during conversations. **Top-rated Live Chat Software for Knowledge Base:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base) ### What are the Best Live Chat Software with Co-Browsing? Allows agents to join a customer's browser session and navigate through the website with them. **Top-rated Live Chat Software for Co-Browsing:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Best Live Chat Software with Targeted Emails? Sends automated emails to further engage clients and potential clients. **Top-rated Live Chat Software for Targeted Emails:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails) ### What are the Best Live Chat Software with Lead Development? Enables employees to denote potential customers. **Top-rated Live Chat Software for Lead Development:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development) ### What are the Best Live Chat Software with In-App Messaging? Allows for live chat to be enabled within the app for customer help. **Top-rated Live Chat Software for In-App Messaging:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) [Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging) ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [minchat](https://www.g2.com/products/minchat/reviews) Chat API/sdk that enables you to create chat functionality into your app or website within minutes saving you months of development time time. MinChat also comes with prebuilt UI's making it even easier to have chat functionality setup into your app or website. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate minchat?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.2/10 (Category avg: 8.1/10) **Who Is the Company Behind minchat?** - **Seller:** [Minchat](https://www.g2.com/sellers/minchat) - **Year Founded:** 2022 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/minchathq (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of minchat? **"[Developer friendly with stuuning UI](https://www.g2.com/survey_responses/minchat-review-9165936)"** **Rating:** 4.0/5.0 stars *— Durgesh D.* [Read full review](https://www.g2.com/survey_responses/minchat-review-9165936) --- **"[Helped a lot in integrating Chat in our react website](https://www.g2.com/survey_responses/minchat-review-9198622)"** **Rating:** 4.5/5.0 stars *— Yash G.* [Read full review](https://www.g2.com/survey_responses/minchat-review-9198622) --- ### 2. [Mozeo](https://www.g2.com/products/mozeo/reviews) Mozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running. **Average Rating:** 4.4/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Mozeo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customization :** 0.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Mozeo?** - **Seller:** [Mozeo](https://www.g2.com/sellers/mozeo) - **Year Founded:** 2007 - **HQ Location:** Camillus, NY - **Twitter:** @mozeomobile (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203300/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Small-Business, 31% Mid-Market #### What Are Mozeo's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (7 reviews) - Messaging (7 reviews) - Communication (6 reviews) - Easy Communication (6 reviews) **Cons:** - Expensive (3 reviews) - Messaging Issues (3 reviews) - Contact Management (2 reviews) - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) ### What Do G2 Reviewers Say About Mozeo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Mozeo, streamlining communication effortlessly with team members on-the-go. - Users highlight the **timely and helpful customer support** of Mozeo, enhancing their overall experience with the platform. - Users value the **ease of mass communication** with Mozeo, allowing group messages without sharing personal information. - Users appreciate the **easy communication** capabilities of Mozeo, enabling seamless interaction with team members and contacts. - Users appreciate the **easy communication** capabilities of Mozeo, enjoying seamless text exchanges without sharing personal information. **Cons:** - Users find the **pricing of Mozeo to be unpredictable and expensive** , complicating budgeting for messaging needs. - Users report **messaging issues** with default settings, lack of delivery reports, and quirks in language handling. - Users find that **contact management features need improvement** , particularly in organization and error tracking during uploads. - Users find the **dashboard navigation challenging** , making it difficult to access features and purchase additional credits. - Users desire more **reporting options** in Mozeo, specifically detailed insights on message delivery and recipient information. #### What Are Recent G2 Reviews of Mozeo? **"[Effortless Setup and Remarkable Customer Service](https://www.g2.com/survey_responses/mozeo-review-12051010)"** **Rating:** 5.0/5.0 stars *— Amanda D.* [Read full review](https://www.g2.com/survey_responses/mozeo-review-12051010) --- **"[Efficient SMS Communication with Stellar Support](https://www.g2.com/survey_responses/mozeo-review-12281953)"** **Rating:** 4.0/5.0 stars *— Nathan H.* [Read full review](https://www.g2.com/survey_responses/mozeo-review-12281953) --- #### What Are G2 Users Discussing About Mozeo? - [What is Mozeo used for?](https://www.g2.com/discussions/what-is-mozeo-used-for) ### 3. [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews) Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-code platform, Next4biz enables organizations to design and adapt their customer service processes independently without relying on technical teams. Next4biz offers seamless omnichannel support by integrating with various communication channels, including call centers, email, social media platforms (Instagram, Facebook, Twitter, etc.), live chat, WhatsApp, self-service portals, and complaint platforms. This unified approach ensures consistent and efficient customer service across all touchpoints. The platform leverages artificial intelligence to enhance service quality and efficiency. The Ticket Resolver feature automatically identifies resolution steps based on ticket content and executes the necessary actions. Sentiment Analyzer classifies tickets by analyzing the sentiment within their content. Customer Sentiment Insights provide a deeper understanding of what customers think about products or services. Future Teller predicts ticket volumes in each category, enabling better workforce planning. Additionally, the Generative AI Chatbot offers automated support through live chat, WhatsApp, and direct messaging channels and is customizable to your business needs. Next4biz is also workflow-driven, allowing businesses to create tailored workflows for various resolution processes. These workflows are dynamically initiated based on ticket categories, customer segments, priorities, or other predefined attributes. Service levels and escalation hierarchies can be defined for each workflow step, enabling organizations to automate complex processes while maintaining complete control over resolution timelines. By combining AI-powered capabilities, omnichannel functionality, and workflow-driven service design, Next4biz CSM empowers organizations to deliver exceptional customer experiences while reducing operational complexity. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **How Do G2 Users Rate next4biz CSM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind next4biz CSM?** - **Seller:** [Next4biz](https://www.g2.com/sellers/next4biz) - **Year Founded:** 2006 - **HQ Location:** İstanbul, Kadıköy - **LinkedIn® Page:** https://www.linkedin.com/company/next4biz/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Enterprise, 47% Mid-Market #### What Are Recent G2 Reviews of next4biz CSM? **"[Amazing Self Building Experience with Hands on Customer Support!](https://www.g2.com/survey_responses/next4biz-csm-review-9578893)"** **Rating:** 5.0/5.0 stars *— berker d.* [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9578893) --- **"[customer service management is now much more effective with easily designable processes](https://www.g2.com/survey_responses/next4biz-csm-review-9621989)"** **Rating:** 5.0/5.0 stars *— Busra U.* [Read full review](https://www.g2.com/survey_responses/next4biz-csm-review-9621989) --- #### What Are G2 Users Discussing About next4biz CSM? - [What is next4biz CSM used for?](https://www.g2.com/discussions/what-is-next4biz-csm-used-for) ### 4. [NinjaChat by 500apps](https://www.g2.com/products/ninjachat-by-500apps/reviews) NinjaChat is a live chat software that allows you to communicate directly with your customers in real time. It integrates easily with existing websites and provides features such as answering questions, troubleshooting issues, and engaging prospects. You can easily create multiple agents and customize the look of your live chat widget from scratch - no HTML or coding skills are required. Get 50 apps with NinjaChat at just $14.99/month. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind NinjaChat by 500apps?** - **Seller:** [500apps](https://www.g2.com/sellers/500apps) - **Year Founded:** 2019 - **HQ Location:** New York, California - **Twitter:** @SitePing500apps (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outreachly-by-500apps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of NinjaChat by 500apps? **"[Unleashing Happiness: How NinjaChat Delivers for Our Customers!](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8105966)"** **Rating:** 5.0/5.0 stars *— Taras H.* [Read full review](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8105966) --- **"[A fantastic solution for delivering customer support online.](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8075755)"** **Rating:** 5.0/5.0 stars *— Natasha D.* [Read full review](https://www.g2.com/survey_responses/ninjachat-by-500apps-review-8075755) --- ### 5. [OnCustomer](https://www.g2.com/products/oncustomer/reviews) OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized content and extensive communication channels. OnCustomer is conducive to increasing real-time conversion rate, fostering revenue growth, and improving customer retention and loyalty. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate OnCustomer?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind OnCustomer?** - **Seller:** [Novaon](https://www.g2.com/sellers/novaon-ed545aef-b590-45d2-88d1-72d48f563f41) - **HQ Location:** Quận Cầu Giấy, VN - **LinkedIn® Page:** https://www.linkedin.com/company/oncustomer (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are OnCustomer's Pros and Cons? **Pros:** - Features (1 reviews) **Cons:** - Limited Language Support (1 reviews) ### What Do G2 Reviewers Say About OnCustomer? *AI-generated summary from verified user reviews* **Pros:** - Users value the **multiple communication interfaces** OnCustomer offers, enhancing customer interaction through various channels. **Cons:** - Users find the **limited language support** challenging, especially for businesses with clients in diverse linguistic regions. #### What Are Recent G2 Reviews of OnCustomer? **"[Personalize content based on customer data](https://www.g2.com/survey_responses/oncustomer-review-10525322)"** **Rating:** 4.5/5.0 stars *— Eric D.* [Read full review](https://www.g2.com/survey_responses/oncustomer-review-10525322) --- **"[Excellent tool for customer management](https://www.g2.com/survey_responses/oncustomer-review-4857068)"** **Rating:** 4.0/5.0 stars *— Giang N.* [Read full review](https://www.g2.com/survey_responses/oncustomer-review-4857068) --- #### What Are G2 Users Discussing About OnCustomer? - [What is OnCustomer used for?](https://www.g2.com/discussions/what-is-oncustomer-used-for) ### 6. [Samespace](https://www.g2.com/products/samespace-samespace/reviews) Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Samespace?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Samespace?** - **Seller:** [Samespace](https://www.g2.com/sellers/samespace) - **Year Founded:** 2018 - **HQ Location:** Palo Alto, US - **Twitter:** @samespace (520 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13646555 (76 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Samespace's Pros and Cons? **Pros:** - AI Efficiency (1 reviews) - Automation Features (1 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customization (1 reviews) **Cons:** - Connection Issues (1 reviews) - Inadequate AI Capabilities (1 reviews) - Integration Issues (1 reviews) - Language Limitations (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Samespace? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics. - Users value the **automation features** of Samespace, enhancing their workflow efficiency and improving task performance. - Users find that Samespace facilitates **effective communication** through real-time monitoring and seamless CRM integration. - Users appreciate the **seamless CRM integration** of Samespace, enhancing workflow management and efficiency in tasks. - Users value the **customization capabilities** of Samespace, enhancing their experience and workflow management effectively. **Cons:** - Users often report **connection issues** that disrupt their experience, despite everything seemingly fine on their end. - Users report **inadequate AI capabilities** in Samespace, leading to frustration and limitations in customization options. - Users often experience **integration issues** with Samespace, leading to frustrations and disrupted workflows. - Users experience **language limitations** with Samespace, leading to occasional frustration and reduced customization options. - Users experience **limited customization options** in Samespace, leading to frustration and occasional headaches during use. #### What Are Recent G2 Reviews of Samespace? **"[Great tool for training, self performance review and quality tracking purpose!](https://www.g2.com/survey_responses/samespace-review-6949194)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/samespace-review-6949194) --- **"[Samespace - A Powerful and Underrated AI Communication Tool](https://www.g2.com/survey_responses/samespace-review-10788019)"** **Rating:** 5.0/5.0 stars *— Parthiv M.* [Read full review](https://www.g2.com/survey_responses/samespace-review-10788019) --- ### 7. [Serviceform](https://www.g2.com/products/serviceform/reviews) Serviceform – The only software your business needs for Sales, Support and Marketing Have website visitors but not converting them into customers? Let's change that! Serviceform helps businesses around the world to convert website visitors into revenue. This is done by combining lead generation tools, analytics to identify the behaviour of the website visitors and a CRM to provide a single solution for website conversion and customer management. Our vision is to be a globally leading company focused on pushing the boundaries of online lead generation and communication. We want to be the only software your business needs for Sales, Support and Marketing. Serviceform is a Finland-based SaaS company. We are committed to growing the best possible lead generation tools and analytics tools. We want to allow business owners to make educated decisions and grow their businesses predictably. About our technology, we provide an all-in-one software platform that helps companies simplify their sales, marketing, and customer support process. • The only 6 website conversion tools you'll need: Chatbot, Live chat, Dynamic form, Conversational landing page, Engagement chatbot, Popup, and Floating bar. • Management tools: Flex xRM, Ourly Meeting scheduler, Website analytics, and Cookie banner. • Communication tools: Social inbox, Email and SMS campaign builder. Check us out at Serviceform.com! **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Serviceform?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Serviceform?** - **Seller:** [Serviceform](https://www.g2.com/sellers/serviceform) - **Year Founded:** 2017 - **HQ Location:** Turku, FIN - **LinkedIn® Page:** https://www.linkedin.com/company/linkedin-serviceform (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business #### What Are Recent G2 Reviews of Serviceform? **"[Making our workflow easy and helps us to use our database more effectively](https://www.g2.com/survey_responses/serviceform-review-8022885)"** **Rating:** 5.0/5.0 stars *— Dr. Pravarti M.* [Read full review](https://www.g2.com/survey_responses/serviceform-review-8022885) --- **"[We use Serviceform's chatbot, cookies and lead bar on our website. Everything has worked really well](https://www.g2.com/survey_responses/serviceform-review-7883435)"** **Rating:** 5.0/5.0 stars *— Alina S.* [Read full review](https://www.g2.com/survey_responses/serviceform-review-7883435) --- #### What Are G2 Users Discussing About Serviceform? - [What is Serviceform used for?](https://www.g2.com/discussions/what-is-serviceform-used-for) ### 8. [SignalZen](https://www.g2.com/products/signalzen/reviews) SignalZen is a live chat solution for your website which enables you to talk to your website visitors directly from Slack. By setting up an account at SignalZen and inserting a small piece of HTML code into your website's code, you will start receiving chat sessions from your customers online on Slack. This Slack App enables you to talk to your website's visitors in real-time and in 2 integration ways - by dedicated chat channels or threads in a single channel. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate SignalZen?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind SignalZen?** - **Seller:** [MB SignalZen](https://www.g2.com/sellers/mb-signalzen) - **HQ Location:** Kaunas, LT - **LinkedIn® Page:** https://www.linkedin.com/company/75890048 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of SignalZen? **"[Great for companies that need to converse with customers. Without bloat steps or bots.](https://www.g2.com/survey_responses/signalzen-review-7649744)"** **Rating:** 4.0/5.0 stars *— Sebastian R.* [Read full review](https://www.g2.com/survey_responses/signalzen-review-7649744) --- **"[Excellent Widget - Outstanding Support](https://www.g2.com/survey_responses/signalzen-review-7161763)"** **Rating:** 5.0/5.0 stars *— Billy W.* [Read full review](https://www.g2.com/survey_responses/signalzen-review-7161763) --- ### 9. [Skyler AI](https://www.g2.com/products/skyler-ai/reviews) PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configure, easy to use with plethora of live chat features. We offer two types of Live Chat Solutions: Download or On Demand. The Download solution is a self-hosted PHP software that installs on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Skyler AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Skyler AI?** - **Seller:** [OSI Codes](https://www.g2.com/sellers/osi-codes) - **Year Founded:** 2017 - **HQ Location:** Houston, US - **LinkedIn® Page:** https://www.linkedin.com/company/skylerai (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of Skyler AI? **"[PHPLIVE IS YOUR OPTION](https://www.g2.com/survey_responses/skyler-ai-review-2478863)"** **Rating:** 5.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/skyler-ai-review-2478863) --- **"[Great way to connect with customers where they are](https://www.g2.com/survey_responses/skyler-ai-review-2763736)"** **Rating:** 5.0/5.0 stars *— Verified User in Transportation/Trucking/Railroad* [Read full review](https://www.g2.com/survey_responses/skyler-ai-review-2763736) --- #### What Are G2 Users Discussing About Skyler AI? - [What is PHP Live! used for?](https://www.g2.com/discussions/what-is-php-live-used-for) ### 10. [Support.cc by 500apps](https://www.g2.com/products/support-cc-by-500apps/reviews) Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting requests received via email, online, phone, chat, and social media into tickets. It also allows you to automate workflows, enable self-service, monitor SLAs, and track analytics, allowing you to keep on top of all customer support issues. Support.cc also includes pre-installed services such as an AI-powered support chatbot, predictive support, and field service management. The Support Suite enables your company to have natural interactions with consumers while keeping them informed about what's going on behind the scenes. It's smart enough to handle difficult requirements while yet being easy enough to get up and running quickly. Get access to 50 apps with Support.cc for $14.99 per user **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Support.cc by 500apps?** - **Seller:** [Support.cc](https://www.g2.com/sellers/support-cc) - **Year Founded:** 2018 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/supportby500apps (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of Support.cc by 500apps? **"[Optimize Your Service Management with Support.cc's Comprehensive and Streamlined Approach](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7852236)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7852236) --- **"[The fastest way to connect with visitors to our website!](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7752715)"** **Rating:** 5.0/5.0 stars *— Angelo B.* [Read full review](https://www.g2.com/survey_responses/support-cc-by-500apps-review-7752715) --- ### 11. [Telagus](https://www.g2.com/products/telagus/reviews) Telagus is a leading CRM and team management solution designed to focus your attention on the essential growth-drivers that power your business. We have created an intuitive and easy to use platform that drives productivity, marketing and sales. Telagus is priced, so it’s affordable whether you’re a start-up, SME or Enterprise business. The dashboard can be easily customised to suit your specific requirements, and the marketplace add-ons are designed to use as many or as few as you need without tying you into long-term contracts. It’s both Plug n’ Play and Pay-As-You-Go. We can build a completely customised solution Telagus has been built with the future in mind. If you need a bespoke solution, our team of engineers are ready to build and add to the core that Telagus provides. Please call, email, or click on the support button within Telagus to discuss your requirements. **Average Rating:** 4.3/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Telagus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind Telagus?** - **Seller:** [Telsa Uk Ltd](https://www.g2.com/sellers/telsa-uk-ltd) - **Year Founded:** 2015 - **HQ Location:** wallington, GB - **LinkedIn® Page:** https://www.linkedin.com/company/telsa-media (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 14% Enterprise #### What Are Telagus's Pros and Cons? **Pros:** - Automation (1 reviews) - Automation Features (1 reviews) - CRM Integration (1 reviews) - Ease of Use (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Export Limitations (1 reviews) - Filtering Issues (1 reviews) - Limitations (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Telagus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **end-to-end workflow automation** of Telagus, enhancing efficiency and collaboration across all business functions. - Users value the **automated workflows** of Telagus, enhancing efficiency by reducing administrative tasks across the business lifecycle. - Users value the **seamless CRM integration** of Telagus, enhancing workflow and boosting efficiency across the business lifecycle. - Users appreciate the **ease of use** of Telagus, benefiting from seamless integration and straightforward setup for all teams. - Users find Telagus' **easy implementation** highly beneficial, simplifying setup without needing extensive technical resources. **Cons:** - Users find the **export limitations** of Telagus restrictive, hindering tailored analytics for stakeholders and clients. - Users find the **limited filtering options** in Telagus restrictive, hindering their ability to create detailed reports. - Users find the **report builder lacking** , lacking advanced filters, custom fields, and export options for tailored analytics. - Users find the **report builder lacking** , missing features like advanced filtering and custom calculated fields. #### What Are Recent G2 Reviews of Telagus? **"[One stop for all your CRM needs!!!!](https://www.g2.com/survey_responses/telagus-review-9687349)"** **Rating:** 4.0/5.0 stars *— Adarsh S.* [Read full review](https://www.g2.com/survey_responses/telagus-review-9687349) --- **"[Transformative CRM with Seamless Workflow Integration](https://www.g2.com/survey_responses/telagus-review-12298088)"** **Rating:** 4.0/5.0 stars *— Ashley G.* [Read full review](https://www.g2.com/survey_responses/telagus-review-12298088) --- #### What Are G2 Users Discussing About Telagus? - [What is Telagus used for?](https://www.g2.com/discussions/what-is-telagus-used-for) ### 12. [uhChat](https://www.g2.com/products/uhchat/reviews) uhChat enables businesses to create a free chat box embedded into web pages. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate uhChat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind uhChat?** - **Seller:** [uhChat](https://www.g2.com/sellers/uhchat) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of uhChat? **"[Great experience. ilove it](https://www.g2.com/survey_responses/uhchat-review-9808988)"** **Rating:** 5.0/5.0 stars *— JOSSY F.* [Read full review](https://www.g2.com/survey_responses/uhchat-review-9808988) --- **"[ONLINE CHAT](https://www.g2.com/survey_responses/uhchat-review-3440825)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/uhchat-review-3440825) --- #### What Are G2 Users Discussing About uhChat? - [What is uhChat used for?](https://www.g2.com/discussions/what-is-uhchat-used-for) ### 13. [Whelp](https://www.g2.com/products/whelp/reviews) Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Whelp?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Whelp?** - **Seller:** [Whelp](https://www.g2.com/sellers/whelp) - **Year Founded:** 2019 - **HQ Location:** New York, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/whelp (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Whelp's Pros and Cons? **Pros:** - Features (2 reviews) - Affordable (1 reviews) - AI Efficiency (1 reviews) - Artificial Intelligence (1 reviews) - Automated Responses (1 reviews) **Cons:** - Call Functionality (1 reviews) - Call Quality Issues (1 reviews) - Interface Issues (1 reviews) - Manual Input (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About Whelp? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Whelp's **consolidated inbox** for all messaging channels, making customer communication more efficient and organized. - Users find Whelp to be **affordable** , especially beneficial for small teams needing an organized communication solution. - Users value the **time-saving AI features** of Whelp that streamline customer communication effectively and enhance organization. - Users appreciate the **AI features** of Whelp, effectively managing repetitive questions and enhancing team organization. - Users value the **automated responses** in Whelp, enhancing efficiency while maintaining quick access to human agents. **Cons:** - Users feel that the **call functionality needs improvement** , particularly in automatic detection during ongoing conversations. - Users experience **call quality issues** as manual steps disrupt the flow and create confusion during ongoing conversations. - Users find the **UI less intuitive** , but acknowledge the convenience of the setup process in Whelp. - Users find the **manual input requirement** cumbersome, leading to incorrect messaging during ongoing conversations. - Users find the **UI not intuitive** , making navigation and use less straightforward despite convenient setup features. #### What Are Recent G2 Reviews of Whelp? **"[Unique Consolidated Social Inbox with Handy Canned Responses](https://www.g2.com/survey_responses/whelp-review-12296313)"** **Rating:** 5.0/5.0 stars *— Bruce C.* [Read full review](https://www.g2.com/survey_responses/whelp-review-12296313) --- **"[360 Omnichannel customer support platform](https://www.g2.com/survey_responses/whelp-review-11625966)"** **Rating:** 5.0/5.0 stars *— Tural M.* [Read full review](https://www.g2.com/survey_responses/whelp-review-11625966) --- ### 14. [11za - 1 Company 1 Chat](https://www.g2.com/products/11za-1-company-1-chat/reviews) 11ZA is a SaaS solution built on the WhatsApp Business API, enabling business owners to streamline customer engagement and efficiently manage their WhatsApp Communications. With 11ZA, you can send personalized notifications, promote your business, respond to customer inquiries, and provide seamless support—all from a single platform. Our solution helps you centralize and manage customer interactions effortlessly, giving you complete peace of mind. Powered by the WhatsApp Business API, 11ZA enables medium to large businesses to engage with customers at scale. With advanced automation, streamlined operations, and sales-driven features, you can leverage the world's most popular messaging platform to grow your business efficiently. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate 11za - 1 Company 1 Chat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind 11za - 1 Company 1 Chat?** - **Seller:** [11za](https://www.g2.com/sellers/11za) - **Year Founded:** 2022 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/11za (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of 11za - 1 Company 1 Chat? **"[Powerful and dependable WhatsApp API solution! 💯](https://www.g2.com/survey_responses/11za-1-company-1-chat-review-11419000)"** **Rating:** 5.0/5.0 stars *— Ranjan Kumar R.* [Read full review](https://www.g2.com/survey_responses/11za-1-company-1-chat-review-11419000) --- ### 15. [123 Flash Chat](https://www.g2.com/products/123-flash-chat/reviews) 123FlashChat supports high load of 5000 connections per server **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind 123 Flash Chat?** - **Seller:** [123 Flash Chat](https://www.g2.com/sellers/123-flash-chat) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of 123 Flash Chat? **"[Flash chat application review](https://www.g2.com/survey_responses/123-flash-chat-review-5449263)"** **Rating:** 5.0/5.0 stars *— Rajiv M.* [Read full review](https://www.g2.com/survey_responses/123-flash-chat-review-5449263) --- #### What Are G2 Users Discussing About 123 Flash Chat? - [What is 123 Flash Chat used for?](https://www.g2.com/discussions/what-is-123-flash-chat-used-for) ### 16. [AmplifyReach](https://www.g2.com/products/amplifyreach/reviews) Engage your customers with an integrated Live Chat and Chatbot solution! Reach your customers 24x7x365 across channels Web, Mobile Web, Messaging & Mobile Applications. AmplifyReach helps Brands and Businesses transform inbound customer lifecycle. AmplifyReach product is used by 3000+ Brands and businesses including Fortune 500 company in BFSI. Contact us for demo and discussion! **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate AmplifyReach?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) **Who Is the Company Behind AmplifyReach?** - **Seller:** [AmplifyReach](https://www.g2.com/sellers/amplifyreach) - **Year Founded:** 2016 - **HQ Location:** Pune, IN - **Twitter:** @Amplify_Reach (88 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/amplifyreach (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of AmplifyReach? **"[Simple conversational bot for support and sales](https://www.g2.com/survey_responses/amplifyreach-review-10070559)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/amplifyreach-review-10070559) --- ### 17. [Applied Labs AI](https://www.g2.com/products/applied-labs-ai/reviews) Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Applied Labs AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Applied Labs AI?** - **Seller:** [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/applied-labs-ai/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Applied Labs AI? **"[Elevated Customer Support with Applied Labs](https://www.g2.com/survey_responses/applied-labs-ai-review-12908199)"** **Rating:** 4.0/5.0 stars *— Sydney L.* [Read full review](https://www.g2.com/survey_responses/applied-labs-ai-review-12908199) --- **"[Applied Labs: Amazing Product, Even Better Partners](https://www.g2.com/survey_responses/applied-labs-ai-review-12893651)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/applied-labs-ai-review-12893651) --- ### 18. [Blinger.io](https://www.g2.com/products/blinger-io/reviews) Blinger.io is the best omni-channel software platform. Get access to the messengers, email and live chat with a single API, interface or integration with helpdesks. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Blinger.io?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Blinger.io?** - **Seller:** [Blinger.io](https://www.g2.com/sellers/blinger-io) - **Year Founded:** 2016 - **HQ Location:** Limassol, CY - **Twitter:** @Blinger_io (48 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/blinger.io/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Blinger.io? **"[The platform that united us more with our customers.](https://www.g2.com/survey_responses/blinger-io-review-2513228)"** **Rating:** 4.0/5.0 stars *— Helen S. W.* [Read full review](https://www.g2.com/survey_responses/blinger-io-review-2513228) --- #### What Are G2 Users Discussing About Blinger.io? - [What is Blinger.io used for?](https://www.g2.com/discussions/what-is-blinger-io-used-for) ### 19. [Boostchat](https://www.g2.com/products/boostchat/reviews) Boostchat is an AI-powered customer support solution designed to improve customer experience, increase engagement and maximise ROI **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Boostchat?** - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) **Who Is the Company Behind Boostchat?** - **Seller:** [Boostchat](https://www.g2.com/sellers/boostchat) - **Year Founded:** 2023 - **HQ Location:** Hong Kong, HK - **Twitter:** @BoostChatAI - **LinkedIn® Page:** https://www.linkedin.com/company/boostchat/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Boostchat? **"[Good for engaging with customer on social media](https://www.g2.com/survey_responses/boostchat-review-9175415)"** **Rating:** 4.5/5.0 stars *— Abhay W.* [Read full review](https://www.g2.com/survey_responses/boostchat-review-9175415) --- ### 20. [Captiwate](https://www.g2.com/products/captiwate/reviews) Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Who Is the Company Behind Captiwate?** - **Seller:** [Captiwate](https://www.g2.com/sellers/captiwate) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/captiwate (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Captiwate? **"[Efficient Sales Outreach with Instant Visitor Engagement](https://www.g2.com/survey_responses/captiwate-review-12516777)"** **Rating:** 4.5/5.0 stars *— Hanna T.* [Read full review](https://www.g2.com/survey_responses/captiwate-review-12516777) --- **"[Captiwate Turns Website Traffic Into Human, Real Time Conversations](https://www.g2.com/survey_responses/captiwate-review-12560067)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/captiwate-review-12560067) --- ### 21. [Channel.me Live Chat](https://www.g2.com/products/channel-me-live-chat/reviews) New live chat build together with sales & support agents **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Channel.me Live Chat?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Channel.me Live Chat?** - **Seller:** [Channel.me](https://www.g2.com/sellers/channel-me) - **Year Founded:** 2010 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/channel/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Channel.me Live Chat? **"[Awesome](https://www.g2.com/survey_responses/channel-me-live-chat-review-10729698)"** **Rating:** 4.0/5.0 stars *— Navya S.* [Read full review](https://www.g2.com/survey_responses/channel-me-live-chat-review-10729698) --- ### 22. [chatchamp](https://www.g2.com/products/chatchamp/reviews) Chatchamp allows e-commerce businesses to increase website conversions, revenue and to improve customer satisfaction by using scalable digital sales agents. At any time, Chatchamp's digital product consultants - chatbots - provide customers with professional, automated advice on websites and a breathtaking customer experience. Within minutes, the solution is easily integrated into the shop and together with Chatchamp's team the products are implemented in no time. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate chatchamp?** - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind chatchamp?** - **Seller:** [chatchamp](https://www.g2.com/sellers/chatchamp) - **Year Founded:** 2013 - **HQ Location:** München, DE - **Twitter:** @chatchampio (62 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trbo-global/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of chatchamp? **"[Easy to operate](https://www.g2.com/survey_responses/chatchamp-review-9128702)"** **Rating:** 5.0/5.0 stars *— Sayan D.* [Read full review](https://www.g2.com/survey_responses/chatchamp-review-9128702) --- #### What Are G2 Users Discussing About chatchamp? - [What is chatchamp used for?](https://www.g2.com/discussions/what-is-chatchamp-used-for) ### 23. [Chatify](https://www.g2.com/products/chatify/reviews) Bye Bye Agent Fees, Hello Customers A better, cheaper, smarter way to live chat with your customers. Most customers who need support don't want to call you, they want to chat with you. Why Live Chat? 9/10 visitors to your website "Expect" live chat to be available. Live chat is the most cost efficient way to make your website work harder. So Why Choose Chatify? Chatify is simple to use, yet includes all the features you need, to provide a live chat experience that delivers. Here are the top 10 benefits that you will see by using Chatify: 1. Chatify makes offering amazing live chat support possible, by seamlessly integrating with your website. It's an easy and cost effective way to support your customers right when they need it. 2. Chatify is simple to use and includes all the features you need, to provide amazing customer support. 3. All our plans enjoy the same access to our core features which includes our FREE plan. 4. No Per Agent /or per contact fees. With our competitors, the bigger your team or customer list, the more you pay. 5. We designed Chatify to make it easy for teams to work together on customer queries. You can assign queries to colleagues or groups, or even discuss individual queries internally, without having to leave the app. It really does simplify customer support. 6. With dedicated Desktop and Mobile apps, Chatify is really simple to use in the office or on the move. 7. Some chats are synchronous (live), others are asynchronous (reply later). This blend works best for you and your customers. 8. With Chatify, AI is used to automatically answer repetitive questions but also to help your team, by suggesting possible answers, as they chat with customers. 9. Having to switch between apps to answer Facebook questions, Live Chats, Tweets is a real pain. With Chatify you can manage all your inbound support enquiries in one simple Dashboard. 10. Features that are designed for Teams: https://www.chatify.com/features **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Chatify?** - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) **Who Is the Company Behind Chatify?** - **Seller:** [Chatify](https://www.g2.com/sellers/chatify) - **Year Founded:** 2019 - **HQ Location:** Cork, IE - **LinkedIn® Page:** https://www.linkedin.com/company/ChatifyHQ/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Chatify? **"[Easy connect &go tool to bring in customer service to a bench mark](https://www.g2.com/survey_responses/chatify-review-9338451)"** **Rating:** 4.5/5.0 stars *— Rathna P.* [Read full review](https://www.g2.com/survey_responses/chatify-review-9338451) --- ### 24. [Chative](https://www.g2.com/products/chative/reviews) Chative.IO is an omni-channel messaging platform, empowered by AI. We enable businesses to sell directly through social channels with the assistance of AI and automation. Why you should use Chative.IO? - Chative has a turn-key AI customer service solution that adapts to any business, running within clicks! - Unlimited channels & messages for free, plus the pricing is completely transparent and startup-friendly. It comes with a free mobile app too! - Free plan for small businesses with available in-app support. - Chative offers award-winning UI & UX that combines the art of condensing information with effortless navigation! - We have been a pioneering force in AI, chatbot, and messaging automation for the past 6 years. What does Chative.IO do for you? - Unify all conversations, customers, orders, and product catalogues to accelerate growth through happier customers. - Access complete customer context, order history, and activity details, empowering tailored support for loyalty and repeat purchases. - Enable direct sales via everyday messaging apps, converting visitors into potential customers. - Ensure timely, personalized customer service and increase productivity thanks to AI and automation. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Chative?** - **Seller:** [Chative.io](https://www.g2.com/sellers/chative-io) - **Year Founded:** 2021 - **HQ Location:** Singapore, SG - **Twitter:** @ChativeIO (780 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chativeio/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Chative? **"[A must-have for bussinesses](https://www.g2.com/survey_responses/chative-review-8334492)"** **Rating:** 4.0/5.0 stars *— Verified User in Online Media* [Read full review](https://www.g2.com/survey_responses/chative-review-8334492) --- ### 25. [chatlyn](https://www.g2.com/products/chatlyn/reviews) chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. We support +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. The Webchat widget allows you to add live chat functionality to your website, making it incredibly easy for customers to get in touch with you. The WhatsApp newsletter feature allows you to send targeted, thanks to the lists, automated messages, thanks to the “journey builder”, to customers via WhatsApp. This helps you maximize client engagement, conversions, and revenue. A WhatsApp Newsletter allows you to start any conversation with lots of customers. You can also customize the newsletter by adding a picture, a video, or even buttons (links, calling, reply with text) . It is a powerful tool because WhatsApp has an average open rate of 98% compared to only 21% on email. An AI chatbot powered by OpenAI that can be trained in seconds by uploading a PDF from your organisation and answer any queries in seconds with accurate answers. This chatbot, thanks to the omnichannel, can be connected easily anywhere and answer all questions 24/7. You could even connect it to Slack and use it as a knowledge base bot. A chrome extension that will be connected to your trained chatbot and will answer any text with your data. For example, answer any reviews or comments online with the information of your company, which will save a lot of time. Journey Builder is one of the top features, allows you to automate and create any whatsapp newsletter workflow or update lists, contacts. One of the biggest things is that you can connect it to any API point and could prepare a workflow for different events on perfect time that your customer does. For example, synchronising the time of a guest and receiving different messages depending on their stage (Check-in, check-out…) Even send different messages depending on their answer or the button they clicked. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind chatlyn?** - **Seller:** [chatlyn](https://www.g2.com/sellers/chatlyn) - **Year Founded:** 2023 - **HQ Location:** Vienna, AT - **LinkedIn® Page:** https://www.linkedin.com/company/chatlyn/about/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are chatlyn's Pros and Cons? **Pros:** - AI Efficiency (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) - Messaging Features (1 reviews) ### What Do G2 Reviewers Say About chatlyn? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **AI efficiency** of Chatlyn, enhancing interactions with fast and accurate responses across platforms. - Users praise Chatlyn's **exceptional customer support** , highlighting knowledgeable assistance that enhances their online interaction capabilities. - Users appreciate the **ease of use** of Chatlyn, enjoying seamless management of online conversations across platforms. - Users value the **exceptional support and technology** provided by Chatlyn, enhancing online conversations seamlessly across platforms. - Users value the **AI-driven messaging features** of Chatlyn, enhancing online interactions with speed and accuracy. #### What Are Recent G2 Reviews of chatlyn? **"[The Best Tech and Support I've Experienced](https://www.g2.com/survey_responses/chatlyn-review-9984116)"** **Rating:** 5.0/5.0 stars *— Colm H.* [Read full review](https://www.g2.com/survey_responses/chatlyn-review-9984116) --- ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation.  Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads. --- ## What Are the Most Common Questions About Live Chat Software? *AI-generated · Last updated: June 3, 2026* ### Which live chat software is best for ecommerce Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows. - [Fin](https://www.g2.com/products/fin) — answers simple questions using help content. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility. ### Best live chat options for business websites Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation. - [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows. ### Leading live chat apps to improve customer support Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email. - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing. - [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support. ### What should buyers look for in live chat software According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down. ### What are the most important features in live chat software According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.