# Best Live Chat Software - Page 15 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,300+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio) **Sponsored** ### Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-02T04%3A48%3A05Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fpage%3D15%26trk%3Dpublic_post_comment-text&secure%5Btoken%5D=c70380132688542cef3f13dd894a6a13dcd2ae8de485d58f81c73f2f8689b73e&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url) ### [Intelswift](https://www.g2.com/products/intelswift/reviews) Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Intelswift? - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Intelswift? - **Seller:** [Intelswift](https://www.g2.com/sellers/intelswift) - **Year Founded:** 2023 - **HQ Location:** Tallin, EE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35579cbd3b970d824f6e2a388997f6e1cc15e42bc3c5b536a9a90b7f6dbebe60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelswift%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 35% Small, 20% Medium #### What Do G2 Reviewers Say About Intelswift? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Intelswift for its **automation capabilities** , streamlining customer support and saving valuable time for teams. - Users find Intelswift to be **extremely user-friendly** , appreciating the quick setup and intuitive interface that simplifies support tasks. - Users highlight the **efficiency** of Intelswift, benefiting from streamlined communication and improved response times across multiple channels. - Users love Intelswift's **AI Copilot** for automating tasks and unifying support channels, enhancing team efficiency and decision-making. - Users appreciate the **automation features** of Intelswift, which streamline support tasks and significantly enhance efficiency. ##### Cons - Users highlight a **steep learning curve** for advanced features and a complex interface that may hinder new user experience. - Users suggest that **search and filtering improvements** are essential for a more efficient and organized experience. - Users find the **interface not intuitive** , especially new users struggling with advanced features and customization options. - Users find the **difficult setup** of Intelswift time-consuming, particularly when configuring advanced features and automation workflows. - Users note **limited customization** options, finding the setup for specific workflows and tone adjustments time-consuming and complex. #### What Are Recent G2 Reviews of Intelswift? **["Helpful For automating Patient support and live Chat"](https://www.g2.com/survey_responses/intelswift-review-12580527)** **Rating:** 5.0/5.0 stars _— Hannalind G._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12580527) **["Excellent AI Support Automation for IT Services, minor setup Learning Curve"](https://www.g2.com/survey_responses/intelswift-review-12553126)** **Rating:** 5.0/5.0 stars _— Nisha k._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12553126) ### [Odoo Social Marketing](https://www.g2.com/products/odoo-social-marketing/reviews) Odoo Social Marketing is a comprehensive application designed to streamline the management of multiple social media accounts from a single, unified platform. It enables businesses to plan, monitor, and analyze their social media presence, facilitating increased customer engagement and brand awareness. By integrating various communication tools, Odoo Social Marketing helps convert website visitors into leads and customers, enhancing overall marketing efficiency. Key Features and Functionality: - Multi-Account Management: Oversee various social media accounts, including Facebook, Instagram, LinkedIn, Twitter, and YouTube, from one centralized dashboard. - Post Creation and Scheduling: Craft and schedule posts across different platforms to ensure consistent and timely content delivery. - Content Analysis: Monitor and analyze post performance to understand audience engagement and optimize future content strategies. - Live Chat Integration: Engage with website visitors in real-time through integrated live chat, enhancing customer support and increasing conversion rates. - Push Notifications: Send time-sensitive messages to users, capturing immediate attention and encouraging prompt responses. - Visitor Monitoring: Track and engage with website visitors, turning them into leads and customers through proactive interactions. - Campaign Management: Plan, monitor, and analyze social marketing campaigns across multiple channels within a unified interface. - User-Friendly Interface: Navigate through an intuitive interface that simplifies social media management tasks, even for users with minimal technical expertise. Primary Value and Solutions Provided: Odoo Social Marketing addresses the challenge of managing multiple social media platforms by offering a centralized solution that enhances efficiency and effectiveness. It simplifies content scheduling, audience engagement, and performance analysis, enabling businesses to maintain a consistent online presence. The integration of live chat and push notifications facilitates real-time communication with customers, improving support and fostering stronger relationships. By consolidating these tools, Odoo Social Marketing empowers businesses to optimize their social media strategies, increase lead generation, and drive revenue growth. **Average Rating:** 3.9/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate Odoo Social Marketing? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 3.0/10 (Category avg: 8.5/10) - **Customization :** 4.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Odoo Social Marketing? - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo 55,391 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5c2909893f928df131888ff32e9c04d541ff4f4e70d91d927b1d18bacee41c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F633558%2F&secure%5Burl_type%5D=linkedin_company_website) 8,467 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 64% Small, 28% Medium #### What Do G2 Reviewers Say About Odoo Social Marketing? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **affordability** of Odoo Social Marketing, which supports budget-friendly e-commerce business operations effectively. - Users love the **ease of use** of Odoo Social Marketing, facilitating seamless integration with marketing workflows and campaigns. - Users value the **seamless integration of social media management with CRM** , enhancing efficiency and aligning with business objectives. - Users value the **affordability** of Odoo Social Marketing, finding it a budget-friendly option for e-commerce solutions. - Users appreciate the **integration of social media management** with CRM, streamlining marketing workflows and saving time. ##### Cons - Users find the absence of **AI optimization and time-zone targeting** in Odoo Social Marketing limiting for their campaigns. - Users find the **analytics functionality lacking** compared to other tools, limiting data-informed decision-making capabilities. - Users feel the **lack of sophisticated analytics** hinders data-informed decision-making compared to other social media tools. - Users feel that Odoo Social Marketing has **limited templates** , lacking options for specific niches like social networks or entertainment. - Users feel the absence of **AI optimization and time-zone targeting** features limits effectiveness compared to dedicated tools. #### What Are Recent G2 Reviews of Odoo Social Marketing? **["All-in-One Tool That Turns Social Engagement into Sales Leads"](https://www.g2.com/survey_responses/odoo-social-marketing-review-12086785)** **Rating:** 4.0/5.0 stars _— Abbas H._ [Read full review](https://www.g2.com/survey_responses/odoo-social-marketing-review-12086785) **["Cost-Effective and Quick Website Creation with Odoo"](https://www.g2.com/survey_responses/odoo-social-marketing-review-12012839)** **Rating:** 4.0/5.0 stars _— Jack W._ [Read full review](https://www.g2.com/survey_responses/odoo-social-marketing-review-12012839) #### What Are G2 Users Discussing About Odoo Social Marketing? - [What is Odoo Social Marketing used for?](https://www.g2.com/discussions/what-is-odoo-social-marketing-used-for) ### [SaleSmartly](https://www.g2.com/products/salesmartly/reviews) SaleSmartly是一款客户高效聊天工具，旨在协助您高效管理客服聊天效率，促进业务高效率。SaleSmartly接入全球主流的社媒渠道，如Facebook、Instagram、WhatsApp、Line、Telegram、Email等，实现聊天自动化和智能化，提高员工效率和客户满意度。SaleSmartly还可以提供网页聊天插件，支持跨媒体和多账号聚合，让您的网站访客可以方便地与您沟通。SaleSmartly还可以帮助您进行自动化营销，通过智能机器人和个性化消息，提升您的销售转化率。SaleSmartly适合各行各业的企业使用，无论是电商、教育、旅游、金融还是其他领域，都可以通过SaleSmartly提升您的业务水平。 **Average Rating:** 4.5/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate SaleSmartly? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind SaleSmartly? - **Seller:** [SaleSmartly](https://www.g2.com/sellers/salesmartly) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37367bb50121e88fbcdbbf400ef945db3f7399eab61d6bd8ec8851ddde04ee25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmartly-global%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 64% Small, 14% Medium #### What Do G2 Reviewers Say About SaleSmartly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in SaleSmartly, benefiting from streamlined communication and intuitive setup. - Users value the **simplified communication** and organization features of SaleSmartly, enhancing overall workflow and efficiency. - Users love the **automation features** of SaleSmartly for enhancing lead management and improving response times effectively. - Users value the **centralized management** of SaleSmartly, enhancing organization and speeding up customer responses across various channels. - Users value the **simplicity of communication** in SaleSmartly, enhancing organization and response time across multiple platforms. ##### Cons - Users note the **steep learning curve** of SaleSmartly, requiring significant time and effort to grasp its features effectively. - Users find the **steep learning curve** of SaleSmartly challenging, requiring significant time and effort to master its features. - Users face **automation complexity** , needing additional tutorials for a smoother onboarding experience with SaleSmartly. - Users find the **difficult setup** of SaleSmartly challenging, requiring significant time investment to understand its features. - Users find the setup process **time-consuming** , often needing tutorials for guidance on automation features. #### What Are Recent G2 Reviews of SaleSmartly? **["All Channels in One Inbox with Smooth Automation and Helpful Support"](https://www.g2.com/survey_responses/salesmartly-review-12831708)** **Rating:** 4.5/5.0 stars _— vidur a._ [Read full review](https://www.g2.com/survey_responses/salesmartly-review-12831708) **["Effortlessly Manages Multi-Channel Conversations, But Needs Better Automation Support"](https://www.g2.com/survey_responses/salesmartly-review-13169196)** **Rating:** 4.5/5.0 stars _— Terry Devis ._ [Read full review](https://www.g2.com/survey_responses/salesmartly-review-13169196) ### [Sociocs](https://www.g2.com/products/sociocs/reviews) Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Sociocs? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Sociocs? - **Seller:** [Sociocs](https://www.g2.com/sellers/sociocs) - **Year Founded:** 2019 - **HQ Location:** N/A - **Twitter:** @sociocs 16 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11ed0f2df1d9da5908ffa028cceac50a7c177ca5b45bc495995a62c3e3375017&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fsociocs&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 86% Small, 14% Medium #### What Do G2 Reviewers Say About Sociocs? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **automation features** of Sociocs incredibly user-friendly, enhancing efficiency across social media campaigns. - Users appreciate the **seamless automation features** of Sociocs, facilitating easy management of digital campaigns and reports. - Users appreciate the **ease of organizing and managing tickets** with Sociocs, enhancing their case management efficiency. - Users value the **centralized management** of Sociocs, simplifying automated messaging and ticket collection for effective campaign management. - Users find Sociocs exceptionally **easy to use** , with seamless setup and clear reporting enhancing their experience. #### What Are Recent G2 Reviews of Sociocs? **["The onboarding experience was not optimal. The vendor wouldn't meet with our team until 30 days,"](https://www.g2.com/survey_responses/sociocs-review-11444901)** **Rating:** 4.0/5.0 stars _— Verified User in Real Estate_ [Read full review](https://www.g2.com/survey_responses/sociocs-review-11444901) **["Enhancing the capabilities of digital text messages in accomplishing many tasks"](https://www.g2.com/survey_responses/sociocs-review-10308309)** **Rating:** 5.0/5.0 stars _— Dina s._ [Read full review](https://www.g2.com/survey_responses/sociocs-review-10308309) #### What Are G2 Users Discussing About Sociocs? - [What is Sociocs used for?](https://www.g2.com/discussions/what-is-sociocs-used-for) ### [Anywhere365](https://www.g2.com/products/anywhere365/reviews) What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. **Average Rating:** 4.1/5.0 **Total Reviews:** 8 #### How Do G2 Users Rate Anywhere365? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Anywhere365? - **Seller:** [Anywhere365](https://www.g2.com/sellers/anywhere365) - **Year Founded:** 2010 - **HQ Location:** ROTTERDAM, ZH - **Twitter:** @ANYWHERE365 1,172 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12528c3788e9106f0e1f94ade076624b464095fe2b4884e0d18f14477e230ec4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanywhere365&secure%5Burl_type%5D=linkedin_company_website) 313 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 38% Large, 38% Small #### What Do G2 Reviewers Say About Anywhere365? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **user-friendly integration** with Office 365 and the flexibility of unlimited agents in Anywhere365. - Users value the **seamless integrations** of Anywhere365, enhancing productivity and collaboration within the Microsoft 365 ecosystem. - Users appreciate the **ease of use** of Anywhere365, finding it friendly and straightforward for various workflows. - Users highly value the **easy integrations** of Anywhere365, enabling seamless use within the Microsoft 365 ecosystem. - Users value the **easy setup** of Anywhere365, enabling seamless integration and effortless workflow adjustments. ##### Cons - Users find the **difficult setup** process costly and challenging, especially for smaller organizations lacking coding knowledge. - Users find the **learning curve challenging** , especially during setup which may require coding knowledge for customization. - Users find the **setup complexity** of Anywhere365 challenging, leading to increased costs and difficulties for new users. - Users find the **complex usability** of Anywhere365 challenging, particularly during setup for new users and cost concerns. - Users find the **costly setup** and licensing fees challenging, particularly for smaller organizations. #### What Are Recent G2 Reviews of Anywhere365? **["Anywhere365 - Easy to use, Feature Rich and Affordable!"](https://www.g2.com/survey_responses/anywhere365-review-8501124)** **Rating:** 4.0/5.0 stars _— Sujit K._ [Read full review](https://www.g2.com/survey_responses/anywhere365-review-8501124) **["Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel"](https://www.g2.com/survey_responses/anywhere365-review-11027064)** **Rating:** 5.0/5.0 stars _— shilpa g._ [Read full review](https://www.g2.com/survey_responses/anywhere365-review-11027064) #### What Are G2 Users Discussing About Anywhere365? - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) ### [Captivated](https://www.g2.com/products/captivated/reviews) Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers. **Average Rating:** 3.6/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Captivated? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 3.9/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Captivated? - **Seller:** [Captivated](https://www.g2.com/sellers/captivated) - **Year Founded:** 2014 - **HQ Location:** Indianapolis, US - **Twitter:** @CaptivatedWorks 68 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1841b926c776affe14e60bca5c133d07dba20761a3cfdbda7105ba1e2be53f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaptivated-business-communication-software%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 80% Small, 20% Medium #### What Do G2 Reviewers Say About Captivated? _AI-generated summary from verified user reviews_ ##### Cons - Users face significant **quality issues** with Captivated, as the system fails to provide accurate information. #### What Are Recent G2 Reviews of Captivated? **["Great innovative tech, some glitches but overall innovative"](https://www.g2.com/survey_responses/captivated-review-7630534)** **Rating:** 4.0/5.0 stars _— Jade G._ [Read full review](https://www.g2.com/survey_responses/captivated-review-7630534) **["A great way to text for businesses"](https://www.g2.com/survey_responses/captivated-review-5252806)** **Rating:** 4.5/5.0 stars _— Chuck B._ [Read full review](https://www.g2.com/survey_responses/captivated-review-5252806) #### What Are G2 Users Discussing About Captivated? - [What is Captivated used for?](https://www.g2.com/discussions/what-is-captivated-used-for) ### [Chatgen.ai](https://www.g2.com/products/chatgen-ai/reviews) Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Chatgen.ai? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Chatgen.ai? - **Seller:** [Chatgen.ai](https://www.g2.com/sellers/chatgen-ai) - **Year Founded:** 2019 - **HQ Location:** Los Angeles, US - **Twitter:** @wordpress 611,638 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51fde6f9437e2c2e85630d4367362243a3a90956aea7ab008eae17e5d6dc0fd5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatgen%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About Chatgen.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users find Chatgen.ai to be a **time-saving tool** for efficiently replying to reviews and messages. #### What Are Recent G2 Reviews of Chatgen.ai? **["Great Chats with CHatgen.ai"](https://www.g2.com/survey_responses/chatgen-ai-review-9602800)** **Rating:** 4.5/5.0 stars _— Shashikant S._ [Read full review](https://www.g2.com/survey_responses/chatgen-ai-review-9602800) **["Quick and easy responses!"](https://www.g2.com/survey_responses/chatgen-ai-review-10742949)** **Rating:** 4.5/5.0 stars _— olivia j._ [Read full review](https://www.g2.com/survey_responses/chatgen-ai-review-10742949) ### [Engageware](https://www.g2.com/products/engageware/reviews) Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. **Average Rating:** 4.4/5.0 **Total Reviews:** 128 #### How Do G2 Users Rate Engageware? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 5.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Engageware? - **Seller:** [Engageware](https://www.g2.com/sellers/engageware) - **Year Founded:** 2000 - **HQ Location:** Tewksbury, MA - **Twitter:** @engageware 2,865 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=867b673b94d802a4346e6c2466a75dd26b20073318cce2a5027d60c9f076746f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageware%2F&secure%5Burl_type%5D=linkedin_company_website) 113 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Consultant - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 34% Large #### What Do G2 Reviewers Say About Engageware? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Engageware, simplifying appointment scheduling and customer engagement processes. - Users find Engageware to be **extremely helpful** for seamless appointment scheduling and efficient support through AI tools. - Users value the **responsive customer support** of Engageware, appreciating their friendly assistance in resolving issues quickly. - Users praise Engageware for its **exceptional efficiency** in client engagement and time management, enhancing overall productivity. - Users value the **robust knowledge base** of Engageware, enhancing appointment scheduling and optimizing communication effectively. ##### Cons - Users find the **high prices** of Engageware challenging, impacting their ability to fully utilize the platform. - Users struggle with **layout issues** in Engageware, including disorganization, clunky navigation, and poor content access controls. - Users find the **learning curve steep** with Engageware, making it challenging to adapt and utilize effectively. - Users find the **configuration complexity** of Engageware challenging, requiring extensive technical support and higher pricing adjustments. - Users struggle with **integration issues** , finding the lack of functional calendar sync and a modern UI problematic. #### What Are Recent G2 Reviews of Engageware? **["Engageware Boosted Conversions with Time-Saving Scheduling"](https://www.g2.com/survey_responses/engageware-review-12713152)** **Rating:** 4.5/5.0 stars _— Prosper I._ [Read full review](https://www.g2.com/survey_responses/engageware-review-12713152) **["Engageware Boosts Engagement between customer and employee"](https://www.g2.com/survey_responses/engageware-review-11852177)** **Rating:** 4.5/5.0 stars _— Anshu K._ [Read full review](https://www.g2.com/survey_responses/engageware-review-11852177) #### What Are G2 Users Discussing About Engageware? - [What is Engageware used for?](https://www.g2.com/discussions/what-is-engageware-used-for) - [What does TimeTrade do?](https://www.g2.com/discussions/what-does-timetrade-do) - [How much does TimeTrade cost?](https://www.g2.com/discussions/how-much-does-timetrade-cost) - [What is TimeTrade used for?](https://www.g2.com/discussions/what-is-timetrade-used-for) - [What is TimeTrade?](https://www.g2.com/discussions/what-is-timetrade) ### [Enterprise Bot](https://www.g2.com/products/enterprise-bot/reviews) Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries. **Average Rating:** 4.7/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Enterprise Bot? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) #### Who Is the Company Behind Enterprise Bot? - **Seller:** [Enterprise Bot](https://www.g2.com/sellers/enterprise-bot) - **Year Founded:** 2016 - **HQ Location:** Zug, CH - **Twitter:** @enterprisebot 322 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b2d11fa9c659b771599404d14a042cc8d2b3b41d1c51db92139311d89132e98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13210979&secure%5Burl_type%5D=linkedin_company_website) 98 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Large, 23% Medium #### What Are Recent G2 Reviews of Enterprise Bot? **["Enterprise Bot is a Boon to customer Support."](https://www.g2.com/survey_responses/enterprise-bot-review-8588328)** **Rating:** 5.0/5.0 stars _— Priyanka R._ [Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8588328) **["Best for Chat Bot Voice Bot and Email Bot"](https://www.g2.com/survey_responses/enterprise-bot-review-8372602)** **Rating:** 4.0/5.0 stars _— Lalit Bandu C._ [Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8372602) #### What Are G2 Users Discussing About Enterprise Bot? - [What is Enterprise Bot used for?](https://www.g2.com/discussions/what-is-enterprise-bot-used-for) ### [Kartra](https://www.g2.com/products/kartra/reviews) Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. The platform includes everything you need to market and sell digital products–like email marketing, membership sites, pages, and checkouts. Forecast, automate, and optimize your sales with A/B testing, Funnel Simulator, and Real-Time Funnel Analytics. **Average Rating:** 3.9/5.0 **Total Reviews:** 61 #### How Do G2 Users Rate Kartra? - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kartra? - **Seller:** [Genesis Digital](https://www.g2.com/sellers/genesis-digital-53b4178b-7793-40cd-ade8-dfce06593b87) - **Year Founded:** 2013 - **HQ Location:** Las Vegas, NV - **Twitter:** @genn\_digital 489 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ff760d219cfe74a8b4ba45d747c176aae5fcf86366c0c03fa29c2d64fb53f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7943001%2F&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 94% Small, 11% Medium #### What Do G2 Reviewers Say About Kartra? _AI-generated summary from verified user reviews_ ##### Pros - Users love Kartra's **affordability** , especially appreciating the excellent customer support and user-friendly interface. - Users praise the **excellent customer support** of Kartra, highlighting its value at an affordable price. - Users appreciate the **user-friendly interface** of Kartra, making it easy to manage their social presence efficiently. - Users value the **excellent customer support** of Kartra, appreciating its affordability and user-friendly interface. - Users commend the **user-friendly interface** of Kartra, enhancing their experience in managing social presence effectively. ##### Cons - Users find **mobile app limitations** in Kartra frustrating, impacting their ability to manage tasks on the go. - Users find the **mobile app limitations** of Kartra frustrating, affecting their overall usage and experience. - Users express concern over the **mobile app limitations** of Kartra, affecting usability on the go. - Users note the **mobile app limitations** of Kartra, wishing for enhancements to improve usability on mobile devices. - Users are frustrated by the **mobile app limitations** of Kartra, which hinder their overall experience and functionality. #### What Are Recent G2 Reviews of Kartra? **["Kartra finally killed my frankenstack"](https://www.g2.com/survey_responses/kartra-review-12811459)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/kartra-review-12811459) **["Simplified My Marketing Needs, But Slow Page Loads"](https://www.g2.com/survey_responses/kartra-review-12682823)** **Rating:** 4.0/5.0 stars _— ROHIT Y._ [Read full review](https://www.g2.com/survey_responses/kartra-review-12682823) #### What Are G2 Users Discussing About Kartra? - [What is Kartra used for?](https://www.g2.com/discussions/kartra-what-is-kartra-used-for) - [What is Kartra agency?](https://www.g2.com/discussions/what-is-kartra-agency) - [Does Kartra have a CRM?](https://www.g2.com/discussions/does-kartra-have-a-crm) - 1 comment - [What does Kartra cost?](https://www.g2.com/discussions/what-does-kartra-cost) - 1 comment - [What is Kartra used for?](https://www.g2.com/discussions/what-is-kartra-used-for) - 1 comment ### [LiveAdmins](https://www.g2.com/products/liveadmins/reviews) LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and easy-to-use live help solution allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. We create customized chat solution, AI powered chatbots, or be your point of contact solution, tailored to meet the unique industry needs. Be inclusive with our multilingual chat service and cater to diverse audiences. By partnering with LiveAdmins, you can elevate your online customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate LiveAdmins? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind LiveAdmins? - **Seller:** [LiveAdmins](https://www.g2.com/sellers/liveadmins) - **Year Founded:** 2002 - **HQ Location:** Chicago, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9afa4af6d700bab4299ae1ab7905bda35b210401ac8a4d18875bac1fc52d4289&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliveadmins-llc&secure%5Burl_type%5D=linkedin_company_website) 223 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of LiveAdmins? **["Incredible customer service"](https://www.g2.com/survey_responses/liveadmins-review-11417112)** **Rating:** 4.0/5.0 stars _— Donal P._ [Read full review](https://www.g2.com/survey_responses/liveadmins-review-11417112) **["Best software purchase in a long time"](https://www.g2.com/survey_responses/liveadmins-review-11261079)** **Rating:** 5.0/5.0 stars _— Mark P._ [Read full review](https://www.g2.com/survey_responses/liveadmins-review-11261079) ### [Massively.ai](https://www.g2.com/products/massively-ai/reviews) Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014 **Average Rating:** 5.0/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Massively.ai? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Massively.ai? - **Seller:** [Massively](https://www.g2.com/sellers/massively) - **Year Founded:** 2014 - **HQ Location:** Toronto, CA - **Twitter:** @massively\_ai 447 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d218738395d5745609f09ef82ed5536057dcad1d9a3c102e28e03588d2126ced&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-massively%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 57% Small, 29% Medium #### What Do G2 Reviewers Say About Massively.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively. - Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients. - Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection. - Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients. #### What Are Recent G2 Reviews of Massively.ai? **["Great tool. Great customer service."](https://www.g2.com/survey_responses/massively-ai-review-12960186)** **Rating:** 5.0/5.0 stars _— Nicole M._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186) **["Highly Effective and Easy to Use with Excellent Team Support"](https://www.g2.com/survey_responses/massively-ai-review-12763967)** **Rating:** 5.0/5.0 stars _— Greg T._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967) #### What Are G2 Users Discussing About Massively.ai? - [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for) ### [Orlo](https://www.g2.com/products/orlo/reviews) Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Orlo? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 9.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Orlo? - **Seller:** [Orlo](https://www.g2.com/sellers/orlo) - **Year Founded:** 2013 - **HQ Location:** Birmingham, Midlands - **Twitter:** @HelloOrlo 7,097 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81bd1a0a2a35bf1db2155bf2f8612dabc9ac9957b4ff9365a519265beca60651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2819871%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration - **Company Size:** 55% Large, 30% Medium #### What Are Recent G2 Reviews of Orlo? **["Importance of use of social media within community policing"](https://www.g2.com/survey_responses/orlo-review-9598937)** **Rating:** 5.0/5.0 stars _— Anna S._ [Read full review](https://www.g2.com/survey_responses/orlo-review-9598937) **["Orlo - the time saving platform for content."](https://www.g2.com/survey_responses/orlo-review-8435106)** **Rating:** 4.5/5.0 stars _— Lauren A._ [Read full review](https://www.g2.com/survey_responses/orlo-review-8435106) #### What Are G2 Users Discussing About Orlo? - [What is Orlo used for?](https://www.g2.com/discussions/what-is-orlo-used-for) ### [S1 Gateway](https://www.g2.com/products/s1-gateway/reviews) S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction. **Average Rating:** 3.5/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate S1 Gateway? - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 5.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind S1 Gateway? - **Seller:** [S1 Gateway](https://www.g2.com/sellers/s1-gateway) - **Year Founded:** 2009 - **HQ Location:** Ciudad de México, MX - **Twitter:** @s1gateway 490 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9beadec0c1834d181762222f223007dfe171b2a31f33a956c39705a3a14e6a62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fs1gateway%2F&secure%5Burl_type%5D=linkedin_company_website) 93 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Are Recent G2 Reviews of S1 Gateway? **["Best option for profesional customer service."](https://www.g2.com/survey_responses/s1-gateway-review-5298523)** **Rating:** 4.0/5.0 stars _— Gastón B._ [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-5298523) **["A power solution for advanced teams and CPO"](https://www.g2.com/survey_responses/s1-gateway-review-9619879)** **Rating:** 4.0/5.0 stars _— Alberto B._ [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-9619879) #### What Are G2 Users Discussing About S1 Gateway? - [What is S1 Gateway used for?](https://www.g2.com/discussions/what-is-s1-gateway-used-for) ### [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Signpost? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Signpost? - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost 2,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d905230cf92dfd08e7ae9245276c5c359b388a3c4ab82c523c52f7ca0506ceee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignpost%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small, 7% Large #### What Do G2 Reviewers Say About Signpost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. ##### Cons - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **["Seamless Communication Hub with Marketing Automation"](https://www.g2.com/survey_responses/signpost-review-12824038)** **Rating:** 4.5/5.0 stars _— RAHUL K._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) **["Boosts Customer Relations with Ease"](https://www.g2.com/survey_responses/signpost-review-12295175)** **Rating:** 4.0/5.0 stars _— Julia E._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) - [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=14#product-list) - [1](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score#product-list) - [2](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=2#product-list) - … - [11](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=11#product-list) - [12](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=12#product-list) - [13](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=13#product-list) - [14](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=14#product-list) - 15 - [16](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=16#product-list) - [17](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=17#product-list) - [18](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=18#product-list) - [19](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=19#product-list) - … - [30](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=30#product-list) - [31](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=31#product-list) - [Next ›Next ›](/categories/live-chat?hsCtaTracking=67a0661a-28db-4f6f-b899-ce9142b9978b%7C3ff823bf-88c5-44b6-a25b-5ed9eeece494&order=g2_score&page=16#product-list) Spotlight Categories [Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll) [Data Observability Software](https://www.g2.com/categories/data-observability) [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) [Core HR Software](https://www.g2.com/categories/core-hr) [Corporate Performance Management (CPM) Software](https://www.g2.com/categories/corporate-performance-management-cpm) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.