# Best Live Chat Software - Page 13

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Jul 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: July 22, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,200+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

**Sponsored**

### UserGuiding

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-31T13%3A23%3A19Z&secure%5Bdisplayable_resource_id%5D=10&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=10&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fpage%3D13%26trk%3Dpublic_post_comment-text&secure%5Btoken%5D=17c89fe7c9ab8d7f9d1eb5b4b73cdc53c14ce9cde15abbe349aaed7a3841bba7&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url)

### [500apps](https://www.g2.com/products/500apps/reviews)

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

**Average Rating:** 3.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate 500apps?

- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 500apps?

- **Seller:** [500apps](https://www.g2.com/sellers/500apps)
- **Year Founded:** 2019
- **HQ Location:** New York, California
- **Twitter:** @SitePing500apps  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd894b90935a8dfb70360d37a67e7623dc9270e72cee1f7acd5c237c0def3ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutreachly-by-500apps%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 40% Small

#### What Are Recent G2 Reviews of 500apps?

**["An inexpensive all in one business tool"](https://www.g2.com/survey_responses/500apps-review-7144910)**

**Rating:** 4.5/5.0 stars

_— Michael Jayson A._

[Read full review](https://www.g2.com/survey_responses/500apps-review-7144910)

**["Budget Friendly All-in-One Suite"](https://www.g2.com/survey_responses/500apps-review-7183919)**

**Rating:** 5.0/5.0 stars

_— Tejas R._

[Read full review](https://www.g2.com/survey_responses/500apps-review-7183919)

#### What Are G2 Users Discussing About 500apps?

- [What is 500apps used for?](https://www.g2.com/discussions/what-is-500apps-used-for)

### [Swiftsell](https://www.g2.com/products/swiftsell/reviews)

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

**Average Rating:** 4.8/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Swiftsell?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Swiftsell?

- **Seller:** [Sprintsteer Innovations Private Limited](https://www.g2.com/sellers/sprintsteer-innovations-private-limited)
- **Year Founded:** 2023
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98008f322db28d7b76403757962981d791635d99c3edc80c6a8064c89159b30b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fswiftsellmarketing%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 46% Medium, 39% Small

#### What Do G2 Reviewers Say About Swiftsell?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of SwiftSell, highlighting their helpfulness and prompt assistance during challenges.
- Users rave about SwiftSell's **intuitive features** , seamless automation, and excellent customer support, greatly enhancing their experience.
- Users love SwiftSell's **intuitive interface** , appreciating its ease of use and seamless integration for better functionality.
- Users value the **ease of use** of Swiftsell, praising its intuitive interface and helpful automations.
- Users find SwiftSell to be **extremely helpful** with its comprehensive features, seamless integrations, and exceptional support.

##### Cons

- Users find the **limited credits** frustrating as it complicates campaign setups and affects payment processes.
- Users face **payment issues** with Meta Ads on Swiftsell, often experiencing blocks on credit card transactions.
- Users find the lack of **customer support** frustrating, desiring quicker resolutions for issues that arise.

#### What Are Recent G2 Reviews of Swiftsell?

**["User-Friendly Experience with Fast, Helpful Support"](https://www.g2.com/survey_responses/swiftsell-review-13142890)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/swiftsell-review-13142890)

**["An excellent and flexible product for sending out marketing communications"](https://www.g2.com/survey_responses/swiftsell-review-11445758)**

**Rating:** 5.0/5.0 stars

_— Kartikeya S._

[Read full review](https://www.g2.com/survey_responses/swiftsell-review-11445758)

### [Communication](https://www.g2.com/products/communication/reviews)

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Communication?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Communication?

- **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas)
- **Year Founded:** 2018
- **HQ Location:** Newark, US
- **Twitter:** @littlesaas  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a6ce49aed8d0fd8c28d41d520f4af07c7be673e1a11cfb2bf52f3d73c74051&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flittlesaas%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 72% Small, 17% Medium

#### What Do G2 Reviewers Say About Communication?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless connectivity** of the communication product, making interactions easy and centralized.
- Users value the **ease of communication** , finding everything conveniently accessible in one place.
- Users value the **ease of communication** provided by the product, appreciating having everything in one place.
- Users value the **ease of communication** provided by having everything in one place.

##### Cons

- Users find the **messaging issues** lead to a scattered experience and overwhelming information overload.
- Users find the **interface not intuitive** , struggling with scattered messaging and overwhelming information overload.
- Users find **UX issues** in communication due to scattered messaging and information overload affecting usability.

#### What Are Recent G2 Reviews of Communication?

**["Best Communication App"](https://www.g2.com/survey_responses/communication-review-8553291)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/communication-review-8553291)

**["Good Product - Intuitive and Easy Adoption"](https://www.g2.com/survey_responses/communication-review-8698824)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/communication-review-8698824)

#### What Are G2 Users Discussing About Communication?

- [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software)
- [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software)
- [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software)
- [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software)

### [WhosOn](https://www.g2.com/products/whoson/reviews)

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

**Average Rating:** 3.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate WhosOn?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind WhosOn?

- **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software)
- **Year Founded:** 2003
- **HQ Location:** Stoke-on-Trent, Staffordshire
- **Twitter:** @ParkerSoftware  
31,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0e5f03b7c8d80a752781e71d0c55a26330f33ef4fd6b3ff18f569b133d8a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200884%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Small

#### What Are Recent G2 Reviews of WhosOn?

**["Best Live Chat for your customers"](https://www.g2.com/survey_responses/whoson-review-1648740)**

**Rating:** 4.5/5.0 stars

_— Sara A._

[Read full review](https://www.g2.com/survey_responses/whoson-review-1648740)

**["Who's On Review"](https://www.g2.com/survey_responses/whoson-review-3002084)**

**Rating:** 4.5/5.0 stars

_— Kevin C._

[Read full review](https://www.g2.com/survey_responses/whoson-review-3002084)

#### What Are G2 Users Discussing About WhosOn?

- [What is WhosOn used for?](https://www.g2.com/discussions/what-is-whoson-used-for)

### [Live800](https://www.g2.com/products/live800/reviews)

Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.

**Average Rating:** 3.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Live800?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Live800?

- **Seller:** [GoldArmor](https://www.g2.com/sellers/goldarmor)
- **HQ Location:** N/A
- **Twitter:** @Live800Global  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccf045e5282c5a4df1f19aabd22190a7a89d18df6e15db8d1e2b75a0c98b713a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1942835%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 36% Medium

#### What Are Recent G2 Reviews of Live800?

**["Good Communication platform"](https://www.g2.com/survey_responses/live800-review-2350270)**

**Rating:** 4.5/5.0 stars

_— Prashant K._

[Read full review](https://www.g2.com/survey_responses/live800-review-2350270)

**["Live800 The best support communication software."](https://www.g2.com/survey_responses/live800-review-3495788)**

**Rating:** 4.5/5.0 stars

_— Jaydon C._

[Read full review](https://www.g2.com/survey_responses/live800-review-3495788)

#### What Are G2 Users Discussing About Live800?

- [What is Live800 used for?](https://www.g2.com/discussions/what-is-live800-used-for)

### [13Chats](https://www.g2.com/products/13chats/reviews)

13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate 13Chats?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 13Chats?

- **Seller:** [13Chats](https://www.g2.com/sellers/13chats)
- **Year Founded:** 2019
- **HQ Location:** Edgewater, US
- **Twitter:** @13Chats\_service  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b93078101964c55f7fff4d003022ea4b5ff4e767a8d28305b45372b263c0dc67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F71977922&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 42% Medium

#### What Do G2 Reviewers Say About 13Chats?

_AI-generated summary from verified user reviews_

##### Pros

- Users find 13Chats **user-friendly** , especially appreciating the convenient popup widgets that enhance interaction.
- Users love the **intuitive design** of 13Chats, finding it very user-friendly and enjoyable with popup widgets.

#### What Are Recent G2 Reviews of 13Chats?

**["A Powerful All-in-One Conversion Engine for Lean Teams"](https://www.g2.com/survey_responses/13chats-review-12701993)**

**Rating:** 4.5/5.0 stars

_— Shivam S._

[Read full review](https://www.g2.com/survey_responses/13chats-review-12701993)

**["Simply Amazing"](https://www.g2.com/survey_responses/13chats-review-8884101)**

**Rating:** 5.0/5.0 stars

_— Albert G._

[Read full review](https://www.g2.com/survey_responses/13chats-review-8884101)

#### What Are G2 Users Discussing About 13Chats?

- [What is 13Chats used for?](https://www.g2.com/discussions/what-is-13chats-used-for)

### [GotLiveChat](https://www.g2.com/products/gotlivechat/reviews)

GotLiveChat offers live chat software and real-time monitoring for webmasters.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate GotLiveChat?

- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind GotLiveChat?

- **Seller:** [GotLiveChat](https://www.g2.com/sellers/gotlivechat)
- **HQ Location:** Corning, NY
- **Twitter:** @GotLiveChat  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fc031d5320379dca5b99e4be2df25aecfe5283bfb3c17551d47a7ea0201cc79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgotlivechat-com&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Large

#### What Are Recent G2 Reviews of GotLiveChat?

**["Best Live Chat tool available in the market"](https://www.g2.com/survey_responses/gotlivechat-review-9314076)**

**Rating:** 4.5/5.0 stars

_— Aniket R._

[Read full review](https://www.g2.com/survey_responses/gotlivechat-review-9314076)

**["helped me with my sales"](https://www.g2.com/survey_responses/gotlivechat-review-8778250)**

**Rating:** 5.0/5.0 stars

_— Akshay R._

[Read full review](https://www.g2.com/survey_responses/gotlivechat-review-8778250)

#### What Are G2 Users Discussing About GotLiveChat?

- [What is GotLiveChat used for?](https://www.g2.com/discussions/what-is-gotlivechat-used-for)

### [ArrowChat](https://www.g2.com/products/arrowchat/reviews)

ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

**Average Rating:** 3.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ArrowChat?

- **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ArrowChat?

- **Seller:** [ArrowSuites](https://www.g2.com/sellers/arrowsuites)
- **HQ Location:** Dayton
- **Twitter:** @ArrowChatTeam  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02b85c3e7f61404b24d4a77fb4f57978e1870ea7cd56c2a5e66e8e1498317501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farrowsuites-llc%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of ArrowChat?

**["Rewarding group communication"](https://www.g2.com/survey_responses/arrowchat-review-4257334)**

**Rating:** 5.0/5.0 stars

_— Freddy S._

[Read full review](https://www.g2.com/survey_responses/arrowchat-review-4257334)

**["ArrowChat, your best ally for excellent communication."](https://www.g2.com/survey_responses/arrowchat-review-4165307)**

**Rating:** 4.0/5.0 stars

_— Madison C._

[Read full review](https://www.g2.com/survey_responses/arrowchat-review-4165307)

#### What Are G2 Users Discussing About ArrowChat?

- [What is ArrowChat used for?](https://www.g2.com/discussions/what-is-arrowchat-used-for)

### [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate AiTrillion?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AiTrillion?

- **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc)
- **Year Founded:** 2018
- **HQ Location:** Claymont, Delaware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 93% Small, 4% Medium

#### What Do G2 Reviewers Say About AiTrillion?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from AiTrillion, highlighting personalized assistance and quick resolution of issues.
- Users find AiTrillion's **customer service exceptionally helpful** , providing great support for all their needs.
- Users appreciate the **ease of use** of AiTrillion, enjoying quick setup and efficient marketing automation features.
- Users love the **intuitive email marketing features** of AiTrillion, making customer outreach seamless and efficient.
- Users appreciate the **convenience of integrated tools** in AiTrillion, streamlining their marketing and enhancing customer support.

##### Cons

- Users find the **learning curve challenging** , especially with navigation and module setups, but support is helpful.
- Users find the setup process for AiTrillion's Loyalty Program to be **difficult and confusing** , leading to initial challenges.
- Users face **inconsistent customer support** , experiencing delays and confusion despite some helpful interactions.
- Users find the **steep learning curve** of AiTrillion challenging, especially during initial setup and navigation.
- Users find the **complexity** of AiTrillion's setup process challenging, making it hard to effectively use the platform.

#### What Are Recent G2 Reviews of AiTrillion?

**["Great All-in-One Marketing Platform for Shopify Stores"](https://www.g2.com/survey_responses/aitrillion-review-11789106)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106)

**["Responsive AiTrillion Team That Helps You Every Step of the Way"](https://www.g2.com/survey_responses/aitrillion-review-12705561)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561)

#### What Are G2 Users Discussing About AiTrillion?

- [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do)
- [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave)
- [What do you know about AiTrillion Why do you want to work with us \*?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us)
- [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion)

### [Social Intents](https://www.g2.com/products/social-intents/reviews)

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Social Intents?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Social Intents?

- **Seller:** [Social Intents](https://www.g2.com/sellers/social-intents)
- **Company Website:** socialintents.com
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **Twitter:** @socialintents  
3,649 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a71f35259f4fd7761dc894535e790a0e6c18cdd08f32a9e84ed58fb21cde8787&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialintents%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Are Recent G2 Reviews of Social Intents?

**["Social Intents"](https://www.g2.com/survey_responses/social-intents-review-5311213)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/social-intents-review-5311213)

**["Great messaging tool"](https://www.g2.com/survey_responses/social-intents-review-8274816)**

**Rating:** 5.0/5.0 stars

_— Manju S._

[Read full review](https://www.g2.com/survey_responses/social-intents-review-8274816)

#### What Are G2 Users Discussing About Social Intents?

- [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team)
- [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website)
- [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams)
- [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent)

### [Chatspell](https://www.g2.com/products/chatspell/reviews)

Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.

**Average Rating:** 4.1/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Chatspell?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 6.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatspell?

- **Seller:** [Chatspell](https://www.g2.com/sellers/chatspell)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 42% Medium

#### What Are Recent G2 Reviews of Chatspell?

**["Enhances Business Communication Efficiency"](https://www.g2.com/survey_responses/chatspell-review-9537537)**

**Rating:** 4.5/5.0 stars

_— Henry K._

[Read full review](https://www.g2.com/survey_responses/chatspell-review-9537537)

**["Chatspell is great and very easy to install!"](https://www.g2.com/survey_responses/chatspell-review-9066888)**

**Rating:** 4.0/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/chatspell-review-9066888)

### [Boei](https://www.g2.com/products/boei/reviews)

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Boei?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Boei?

- **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v)
- **HQ Location:** Utrecht, Netherlands
- **Twitter:** @boeihelp  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fccad6424a25186c07ff48b779ae4f633763e4156b1ca8740f8a4f6a7e3d8d7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboeihelp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small

#### What Do G2 Reviewers Say About Boei?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **extensive customization options** of Boei, enabling quick setup and tailored experiences without any coding.
- Users praise the **fantastic ease of use** of Boei, enabling quick setup and effortless customization for their websites.
- Users praise the **easy setup** of Boei, allowing quick customization without coding for seamless integration.
- Users love the **customizability** of Boei, allowing quick setup and easy personalization of chat widgets and helpers.
- Users praise the **quick setup** of Boei, enabling easy configuration of chat widgets in just minutes.

##### Cons

- Users feel that the **lack of insightful analytics** from Boei limits the overall effectiveness of the AI chatbot.
- Users find the **lack of integrations** frustrating, wishing for native options and better data connectivity with other apps.
- Users find **time consumption** increases due to lack of native integrations and notification options, hindering efficiency.

#### What Are Recent G2 Reviews of Boei?

**["Effortless Setup, Exceptional Lead Generation"](https://www.g2.com/survey_responses/boei-review-12345300)**

**Rating:** 5.0/5.0 stars

_— Jay F._

[Read full review](https://www.g2.com/survey_responses/boei-review-12345300)

**["Sometimes "easy" means more...:)"](https://www.g2.com/survey_responses/boei-review-7502068)**

**Rating:** 4.5/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/boei-review-7502068)

### [brandy.im](https://www.g2.com/products/brandy-im/reviews)

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate brandy.im?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind brandy.im?

- **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im)
- **Year Founded:** 2015
- **HQ Location:** Lisbon, PT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cb5bf9deb2eb3e20d30cbb57a2b4b658aeb46f5b90faac13af852c68ec554e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandy-im&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 23% Large

#### What Are Recent G2 Reviews of brandy.im?

**["Robust Chat Platform Delivering Outstanding Results"](https://www.g2.com/survey_responses/brandy-im-review-8087542)**

**Rating:** 5.0/5.0 stars

_— Igor D._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542)

**["Streamlined Customer Communication with Brandy platform"](https://www.g2.com/survey_responses/brandy-im-review-8046157)**

**Rating:** 5.0/5.0 stars

_— Maxim M._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157)

### [Charla](https://www.g2.com/products/charla/reviews)

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Charla?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Charla?

- **Seller:** [Charla](https://www.g2.com/sellers/charla)
- **Year Founded:** 2021
- **HQ Location:** Wyoming, United States
- **Twitter:** @getcharla  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3140951af2dd5e44e91a68b787ff20b28c58ee99750fd3de96635493f33bc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcharlalivechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Do G2 Reviewers Say About Charla?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **rapid development and creative features** of Charla, enjoying its effective performance and responsive support.
- Users commend the **timely and effective customer support** of Charla, significantly enhancing their ability to manage inquiries.
- Users commend the **active improvements** and timely support of Charla, appreciating its user-friendly integration and development speed.
- Users love the **automation capabilities** of Charla, which efficiently handles customer inquiries and improves support dramatically.
- Users value the **ease of use** of Charla, praising its straightforward setup and seamless integration with WordPress.

##### Cons

- Users find the **interface confusing** , with outdated designs and a need for mobile updates affecting the overall experience.
- Users note **chatbot issues** such as outdated design and need for more updates, impacting overall experience with Charla.
- Users find the **admin interface design confusing** , though support claims improvements are in progress.
- Users note several **organizational issues** with Charla, including outdated design and inconsistent app functionality.
- Users note several **update issues** with Charla, including outdated design and inconsistent app experiences, but remain hopeful for improvements.

#### What Are Recent G2 Reviews of Charla?

**["Charla Transformed My Support: 90% Automated, Seamless WordPress Integration"](https://www.g2.com/survey_responses/charla-review-12241813)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/charla-review-12241813)

**["Regular Updates, New Features, and Responsive Support from Charla"](https://www.g2.com/survey_responses/charla-review-12252241)**

**Rating:** 4.5/5.0 stars

_— Ankit S._

[Read full review](https://www.g2.com/survey_responses/charla-review-12252241)

### [Giosg](https://www.g2.com/products/giosg/reviews)

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Giosg?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Giosg?

- **Seller:** [Giosg.com](https://www.g2.com/sellers/giosg-com)
- **Year Founded:** 2011
- **HQ Location:** Helsinki, Finland
- **Twitter:** @giosgCom  
537 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=943043f97616bc6c3f3b3a3d1b2d13c13f6cc65a8c35a1517afebdc8a6d3576e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgiosg-com&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of Giosg?

**["Cost efficient and very customizable"](https://www.g2.com/survey_responses/giosg-review-9094265)**

**Rating:** 5.0/5.0 stars

_— Meriam V._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9094265)

**["''Solves/fits well managing sales in our todays world.''"](https://www.g2.com/survey_responses/giosg-review-9855429)**

**Rating:** 5.0/5.0 stars

_— Cherry W._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9855429)

#### What Are G2 Users Discussing About Giosg?

- [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for)

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- [Help Desk](/categories/help-desk)
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[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More

* * *

## How Do You Choose the Right Live Chat Software?

### What You Should Know About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.