# Best Live Chat Software - Page 12

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,300+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-01T16%3A49%3A01Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fpage%3D12%26trk%3Dpublic_post_comment-text&secure%5Btoken%5D=5a9d9b735c34f1f5ace16739f0ad8079426294946546949c08b56faab6e242ce&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial)

### [Provide Support](https://www.g2.com/products/provide-support/reviews)

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Provide Support?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Provide Support?

- **Seller:** [Provide Support](https://www.g2.com/sellers/provide-support)
- **Year Founded:** 2003
- **HQ Location:** New York, New York
- **Twitter:** @provide\_support  
3,593 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3e709d7cbe2294f1796328f7e580c92063b3eb99b32aa8a3bf16e52cbf29071&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2259752&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 19% Large

#### What Are Recent G2 Reviews of Provide Support?

**["Easy Livechat support software"](https://www.g2.com/survey_responses/provide-support-review-5017616)**

**Rating:** 4.0/5.0 stars

_— Verified User in Luxury Goods & Jewelry_

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5017616)

**["Provide Support Live Chat allows you or your team to chat for multiple websites in one screen"](https://www.g2.com/survey_responses/provide-support-review-5138375)**

**Rating:** 5.0/5.0 stars

_— Jim Z._

[Read full review](https://www.g2.com/survey_responses/provide-support-review-5138375)

#### What Are G2 Users Discussing About Provide Support?

- [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service)
- [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software)
- [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system)
- [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software)

### [ZaZaChat](https://www.g2.com/products/zazachat/reviews)

ZaZaChat is a Complete Help Desk Software for e-businesses

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ZaZaChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ZaZaChat?

- **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network)
- **HQ Location:** Philadelphia, PA
- **Twitter:** @ZaZa\_Chat  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Medium, 39% Small

#### What Do G2 Reviewers Say About ZaZaChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience.
- Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding.
- Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions.
- Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience.
- Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively.

##### Cons

- Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat.
- Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates.

#### What Are Recent G2 Reviews of ZaZaChat?

**["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)**

**Rating:** 5.0/5.0 stars

_— Saran A._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099)

**["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)**

**Rating:** 5.0/5.0 stars

_— Lori T._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635)

#### What Are G2 Users Discussing About ZaZaChat?

- [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for)

### [LiveCaller](https://www.g2.com/products/livecaller/reviews)

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses across industries is huge, so LiveCaller basically solves those issues by offering all in one solution, that combines different communication channels (Web-Call, Chat, Callback, Social Messaging Apps) into a single platform.

**Average Rating:** 4.5/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate LiveCaller?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind LiveCaller?

- **Seller:** [LiveCaller](https://www.g2.com/sellers/livecaller)
- **Year Founded:** 2019
- **HQ Location:** Tbilisi, GE
- **Twitter:** @live\_caller  
11 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b3c1315bf1ab60f68ed7994c88533c0206c676962261aa194cdc65f88e876cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19166460&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 17% Medium

#### What Are Recent G2 Reviews of LiveCaller?

**["great product"](https://www.g2.com/survey_responses/livecaller-review-9884131)**

**Rating:** 5.0/5.0 stars

_— Abhishek s._

[Read full review](https://www.g2.com/survey_responses/livecaller-review-9884131)

**["LiveCaller great communication tool"](https://www.g2.com/survey_responses/livecaller-review-10679743)**

**Rating:** 4.0/5.0 stars

_— Nicolas G._

[Read full review](https://www.g2.com/survey_responses/livecaller-review-10679743)

#### What Are G2 Users Discussing About LiveCaller?

- [What is LiveCaller used for?](https://www.g2.com/discussions/what-is-livecaller-used-for)

### [Live Chat Complete](https://www.g2.com/products/live-chat-complete/reviews)

Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Very clean code Fast and lightweight More than one operators can reply the same user’s question Visitors can fill out contact form when all operators are offline “Email notifications” when new visitor is online (optional) SSL support. All your and visitor messages will be encrypted Tested with WordPress 4.1

**Average Rating:** 4.3/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Live Chat Complete?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Live Chat Complete?

- **Seller:** [Screets](https://www.g2.com/sellers/screets)
- **Year Founded:** 2007
- **HQ Location:** Sarajevo, Bosnia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e3c72c48679c0bb7bca1ed1c46aa4daa15743283200eeb1e9a00d9fa45f088c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fscreets&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 38% Small

#### What Are Recent G2 Reviews of Live Chat Complete?

**["Good application for AI chatbots"](https://www.g2.com/survey_responses/live-chat-complete-review-9841153)**

**Rating:** 5.0/5.0 stars

_— Sigilipelli V._

[Read full review](https://www.g2.com/survey_responses/live-chat-complete-review-9841153)

**["Great tool to get prompts for AI Models"](https://www.g2.com/survey_responses/live-chat-complete-review-9008671)**

**Rating:** 4.5/5.0 stars

_— Kaushik M._

[Read full review](https://www.g2.com/survey_responses/live-chat-complete-review-9008671)

### [Endear](https://www.g2.com/products/endear/reviews)

Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Endear?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Endear?

- **Seller:** [Endear](https://www.g2.com/sellers/endear)
- **Company Website:** www.endearhq.com
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=959d6a35380993413349cfd27b76785e97d178a11b06708ab07d359d62a0c0cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fendear&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 56% Medium, 38% Small

#### What Do G2 Reviewers Say About Endear?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **personalization features** of Endear, enhancing customer engagement and driving store revenue effectively.
- Users appreciate the **ease of use** of Endear, enabling simple client connections and seamless navigation.
- Users love the **customization features** of Endear, enhancing customer engagement and driving tailored communications effectively.
- Users appreciate the **seamless integration with Shopify** , enhancing personalized marketing and driving customer engagement effectively.
- Users value the **personalized marketing and clienteling** features of Endear, enhancing customer relationships and engagement.

##### Cons

- Users find the **limited customization** of Endear restrictive, impacting their ability to tailor the platform to specific needs.
- Users find the **difficult customization** in Endear hampers their ability to tailor the platform to their needs effectively.
- Users find the platform lacks **missing features** like more organization options and better email selection capabilities.
- Users find the **template issues** limiting, citing complications in searching and a lack of customization options.
- Users find the **learning curve steep** , with complicated customer searches and unclear profiles challenging at first.

#### What Are Recent G2 Reviews of Endear?

**["Effortless Clientelling with Stellar Support"](https://www.g2.com/survey_responses/endear-review-12746677)**

**Rating:** 5.0/5.0 stars

_— Cristina E._

[Read full review](https://www.g2.com/survey_responses/endear-review-12746677)

**["Easy to Use and Responsive to Customer Feedback"](https://www.g2.com/survey_responses/endear-review-12772708)**

**Rating:** 4.0/5.0 stars

_— Jason L._

[Read full review](https://www.g2.com/survey_responses/endear-review-12772708)

#### What Are G2 Users Discussing About Endear?

- [What is Endear used for?](https://www.g2.com/discussions/endear-cdp-what-is-endear-used-for) - 1 comment
- [What is Endear used for?](https://www.g2.com/discussions/what-is-endear-used-for) - 1 comment

### [Continually](https://www.g2.com/products/continually/reviews)

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or if they're in another time zone. Most websites ask customers to fill in long forms, and provide lots of information. It's an impersonal and unfriendly experience. And as a customer, you don't know when you'll hear back. Research by insidesales.com shows that waiting even 5 minutes to respond to a customer dramatically reduces your chances of closing the business. We give you a single line of code you can add to your site to automatically reply to potential customers and generate more qualified leads without the expense of additional sales people. Continually lets you replace forms with simple messaging, making it easy for customers to get the information they need as quickly as possible. Some examples of what we can do to help you convert website visitors to customers: \* welcome new visitors and ask if there's anything they need help with \* use discovery questions to qualify leads \* quickly book appoinments for hot leads \* build your newsletter list by asking for signups at the right time \* signpost useful content like blog articles, videos or ebooks

**Average Rating:** 3.8/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Continually?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Continually?

- **Seller:** [Continually](https://www.g2.com/sellers/continually)
- **Year Founded:** 2017
- **HQ Location:** Belfast, Northern Ireland
- **Twitter:** @UseContinually  
252 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dc408b36f7591bba9eff86a65f48e93fd8501b9716f129ba985234959fbd52a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18323407%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 88% Small, 12% Medium

#### What Are Recent G2 Reviews of Continually?

**["Possibibly the best value for money"](https://www.g2.com/survey_responses/continually-review-6700586)**

**Rating:** 5.0/5.0 stars

_— Massimo C._

[Read full review](https://www.g2.com/survey_responses/continually-review-6700586)

**["Chatbot Experience at its Best"](https://www.g2.com/survey_responses/continually-review-4874201)**

**Rating:** 5.0/5.0 stars

_— Jean Bertin C._

[Read full review](https://www.g2.com/survey_responses/continually-review-4874201)

#### What Are G2 Users Discussing About Continually?

- [What is Continually used for?](https://www.g2.com/discussions/what-is-continually-used-for)

### [Hippo](https://www.g2.com/products/hippo/reviews)

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

**Average Rating:** 3.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Hippo?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Hippo?

- **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae)
- **Year Founded:** 2011
- **HQ Location:** Tampa, Florida
- **Twitter:** @worksjungle  
584 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=199e056aa0609cf93ab8734c20df606ab3769861cfdcf3381b87df2da2cde6a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13471593%2F&secure%5Burl_type%5D=linkedin_company_website)  
352 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 26% Small

#### What Do G2 Reviewers Say About Hippo?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface.
- Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support.
- Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo.
- Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities.
- Users find the **helpful customer success** team enhances their experience and supports effective product use.

##### Cons

- Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience.
- Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance.
- Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis.
- Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability.
- Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience.

#### What Are Recent G2 Reviews of Hippo?

**["A quick and friendly way to take out home insurance"](https://www.g2.com/survey_responses/hippo-review-8706885)**

**Rating:** 5.0/5.0 stars

_— Andre B._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8706885)

**["Very efficient and helpful."](https://www.g2.com/survey_responses/hippo-review-8514831)**

**Rating:** 5.0/5.0 stars

_— Duduetsang M._

[Read full review](https://www.g2.com/survey_responses/hippo-review-8514831)

### [OneDesk](https://www.g2.com/products/onedesk-onedesk/reviews)

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

**Average Rating:** 4.2/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate OneDesk?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind OneDesk?

- **Seller:** [OneDesk](https://www.g2.com/sellers/onedesk)
- **Year Founded:** 2009
- **HQ Location:** Montreal, Canada
- **Twitter:** @OneDeskApp  
737 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd50d7fcae0165099bf7c323295eb626e295336bcd1ec902cb1443001f0b3165&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonedesk-inc-1%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Small, 27% Large

#### What Do G2 Reviewers Say About OneDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of OneDesk, finding it simple to set up and navigate effectively.
- Users value the **easy integration** of OneDesk, finding it simple to set up and operate effectively.
- Users praise the **easy setup** of OneDesk, allowing for a flexible and intuitive help center experience.
- Users appreciate the **interesting and flexible features** of OneDesk, making setup and operation intuitive.
- Users value the **flexibility** of OneDesk, enabling an intuitive and adaptable workspace for their needs.

##### Cons

- Users experience **inconsistent functionality** with OneDesk, requiring frequent support intervention to resolve stalled systems.
- Users experience **limited functionality** with OneDesk, leading to frequent issues and reliance on support for fixes.
- Users experience **poor customer support** , as the system often requires too much intervention from staff to function properly.
- Users find the **required expertise** for OneDesk's support challenging, needing significant intervention to resolve issues.
- Users face **slow performance** , with the system frequently stalling and requiring excessive support intervention to resolve issues.

#### What Are Recent G2 Reviews of OneDesk?

**["Flexible and Powerful - Project Management and Ticketing in One"](https://www.g2.com/survey_responses/onedesk-review-8843455)**

**Rating:** 5.0/5.0 stars

_— Christine S._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-8843455)

**["Good software for team goal"](https://www.g2.com/survey_responses/onedesk-review-4848729)**

**Rating:** 4.0/5.0 stars

_— Raakulan K._

[Read full review](https://www.g2.com/survey_responses/onedesk-review-4848729)

#### What Are G2 Users Discussing About OneDesk?

- [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for)

### [ClickDesk](https://www.g2.com/products/clickdesk/reviews)

Live chat and online engagement.

**Average Rating:** 3.8/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate ClickDesk?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ClickDesk?

- **Seller:** [ClickDesk](https://www.g2.com/sellers/clickdesk)
- **Year Founded:** 2011
- **HQ Location:** Hyderbrad, India
- **Twitter:** @ClickDesk  
1,702 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a80a993871c72737cb13f580d7bf59e36ed30c55cecf4829f1a81869b17bfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2637461%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Small, 33% Medium

#### What Are Recent G2 Reviews of ClickDesk?

**["Let's review what ClickDesk is all about"](https://www.g2.com/survey_responses/clickdesk-review-3210096)**

**Rating:** 4.5/5.0 stars

_— Kristian A._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-3210096)

**["Good Chat Tool"](https://www.g2.com/survey_responses/clickdesk-review-9973182)**

**Rating:** 4.0/5.0 stars

_— Vijay S._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-9973182)

#### What Are G2 Users Discussing About ClickDesk?

- [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for)

### [Chili Piper](https://www.g2.com/products/chili-piper/reviews)

Chili Piper is the Demand Conversion Platform, used by Meta, Verizon, Gong, monday.com, and thousands more 🌶️ Chili Piper is a demand conversion platform that helps B2B companies turn website visitors into qualified pipeline. It combines AI agents and configurable workflows to instantly qualify, route, and schedule inbound leads, eliminating the lag between a prospect showing interest and a rep booking a meeting. With features like AI chat, lead routing, automated scheduling, and enrichment built in, Chili Piper gives revenue teams the infrastructure to convert more of the demand they're already generating. Ready to convert more of the demand you're already generating? 🔥

**Average Rating:** 4.6/5.0

**Total Reviews:** 718

#### How Do G2 Users Rate Chili Piper?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chili Piper?

- **Seller:** [Chili Piper](https://www.g2.com/sellers/chili-piper)
- **Company Website:** www.chilipiper.com
- **Year Founded:** 2016
- **HQ Location:** Brooklyn, NY
- **Twitter:** @chilipiper  
2,078 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2203c3a755566a6f265d7a76d18d12f29e0f9793872230bd6373576a10af4f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2687110&secure%5Burl_type%5D=linkedin_company_website)  
266 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Medium, 21% Small

#### What Do G2 Reviewers Say About Chili Piper?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** in Chili Piper, with seamless scheduling enhancing productivity and simplifying bookings.
- Users love the **seamless scheduling** of Chili Piper, enhancing productivity and simplifying the booking process effortlessly.
- Users appreciate the **excellent customer support** from Chili Piper, noting the team's knowledge and quick assistance.
- Users appreciate the **helpful customer service** of Chili Piper, highlighting its knowledgeable and supportive team for implementation.
- Users highlight the **seamless scheduling** of Chili Piper, greatly enhancing productivity by eliminating email back-and-forth.

##### Cons

- Users express concerns over the **high costs** of Chili Piper, with unexpected fees and poor customer support making it unappealing.
- Users find the **learning curve steep** for less technical team members, making navigation and changes challenging.
- Users find **troubleshooting and admin dependency** in Chili Piper challenging, complicating the user experience and workflow.
- Users express frustration over **limited customization** options in Chili Piper, requiring admin support for even minor adjustments.
- Users note several **missing features** in Chili Piper, including limited app actions and incomplete integrations.

#### What Are Recent G2 Reviews of Chili Piper?

**["User-Friendly, Responsive Support, Streamlined Territory Assignments"](https://www.g2.com/survey_responses/chili-piper-review-12813406)**

**Rating:** 5.0/5.0 stars

_— João C._

[Read full review](https://www.g2.com/survey_responses/chili-piper-review-12813406)

**["Outstanding Concierge Scheduling and Lead Routing—Chili Piper Is a Game Changer"](https://www.g2.com/survey_responses/chili-piper-review-12398232)**

**Rating:** 5.0/5.0 stars

_— Alana Z._

[Read full review](https://www.g2.com/survey_responses/chili-piper-review-12398232)

#### What Are G2 Users Discussing About Chili Piper?

- [What is Chili Piper used for?](https://www.g2.com/discussions/what-is-chili-piper-used-for)

### [Autochat.io](https://www.g2.com/products/autochat-io/reviews)

Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Autochat.io?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Autochat.io?

- **Seller:** [Autochat.io](https://www.g2.com/sellers/autochat-io)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **Twitter:** @autochatio  
54 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64cc30d4a619f2e946268f50aa00a16c3e898133cba3adb6f29623f9aa1e36d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fautochatio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Autochat.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Autochat.io to be **very user-friendly** , making it easy for everyone to get the right answers.
- Users value the **AI efficiency** of Autochat.io, enhancing customer experiences with responsive, intelligent chatbots.
- Users appreciate the **helpful customer support** of Autochat.io, enhancing their experience with the platform.
- Users find Autochat.io very **easy to use** after initial setup, appreciating its helpful integration capabilities.
- Users find **easy communication** with clients through WhatsApp using Autochat.io efficient and effective.

##### Cons

- Users find Autochat.io to be **expensive** , making implementation complex and burdensome for their businesses.
- Users often face **integration issues** with Autochat.io, experiencing slow startups and compatibility problems with other software.
- Users find the **learning curve challenging** , citing complexity and cost barriers during implementation in their business.
- Users find that Autochat.io has **limited assistance for complex inquiries** , often requiring human intervention for better results.
- Users desire **more customization options** for dashboards in Autochat.io to enhance their experience and usability.

#### What Are Recent G2 Reviews of Autochat.io?

**["Most advance chat bot system for Ecommerce!"](https://www.g2.com/survey_responses/autochat-io-review-10059944)**

**Rating:** 4.5/5.0 stars

_— Anny S._

[Read full review](https://www.g2.com/survey_responses/autochat-io-review-10059944)

**["Enhance user experience through personal communication"](https://www.g2.com/survey_responses/autochat-io-review-10231059)**

**Rating:** 4.0/5.0 stars

_— Ruhan B._

[Read full review](https://www.g2.com/survey_responses/autochat-io-review-10231059)

### [FROGED](https://www.g2.com/products/froged/reviews)

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

**Average Rating:** 4.2/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate FROGED?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 7.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind FROGED?

- **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l)
- **Year Founded:** 2019
- **HQ Location:** Malaga, Spain
- **Twitter:** @FrogedEN  
270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd68bb136129c1e455b96c9b84586625e3fe4fdc3edcdc071fd6cccc9d4929a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffroged-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 71% Small, 29% Medium

#### What Are Recent G2 Reviews of FROGED?

**["The almost perfect tool"](https://www.g2.com/survey_responses/froged-review-7472487)**

**Rating:** 4.5/5.0 stars

_— Sebastian B._

[Read full review](https://www.g2.com/survey_responses/froged-review-7472487)

**["A place for success!"](https://www.g2.com/survey_responses/froged-review-5365715)**

**Rating:** 5.0/5.0 stars

_— Irene V._

[Read full review](https://www.g2.com/survey_responses/froged-review-5365715)

#### What Are G2 Users Discussing About FROGED?

- [What is Froged used for?](https://www.g2.com/discussions/what-is-froged-used-for)

### [BirdSeed](https://www.g2.com/products/birdseed/reviews)

Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button

**Average Rating:** 4.6/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate BirdSeed?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind BirdSeed?

- **Seller:** [BirdSeed](https://www.g2.com/sellers/birdseed)
- **Year Founded:** 2016
- **HQ Location:** Orlando, US
- **Twitter:** @thebirdseedapp  
163 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec02d681c6d8d8ff72b951a955e02a3faaa421b0eaea6b0734768b8744573797&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbirdseedappofficial%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 30% Medium

#### What Are Recent G2 Reviews of BirdSeed?

**["The proactive messaging feature is fantastic"](https://www.g2.com/survey_responses/birdseed-review-8685150)**

**Rating:** 5.0/5.0 stars

_— Pampín B._

[Read full review](https://www.g2.com/survey_responses/birdseed-review-8685150)

**["Using this makes the workload easy and flexible"](https://www.g2.com/survey_responses/birdseed-review-8514060)**

**Rating:** 4.5/5.0 stars

_— Manohar R._

[Read full review](https://www.g2.com/survey_responses/birdseed-review-8514060)

### [Nice.Chat](https://www.g2.com/products/nice-chat/reviews)

Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various social networks, messengers, and communication tools. It includes video and audio calling capabilities, integration with multiple payment methods, BPM systems, ITSM platforms, online monitoring, and analytics tools, as well as multi-domain permission settings.

**Average Rating:** 4.7/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Nice.Chat?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 9.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Nice.Chat?

- **Seller:** [Syntech Software Sp. z O. O](https://www.g2.com/sellers/syntech-software-sp-z-o-o)
- **Year Founded:** 2016
- **HQ Location:** Warsaw, Poland
- **LinkedIn® Page:** [ee.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10c4244298af1f55dfc298b24a6220b7cd7c5f0ef3ebd6e4a011ad80972578cc&secure%5Burl%5D=https%3A%2F%2Fee.linkedin.com%2Fcompany%2Fnicechat&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 69% Small, 23% Large

#### What Are Recent G2 Reviews of Nice.Chat?

**["Powerful and Intuitive Online Chat Tool"](https://www.g2.com/survey_responses/nice-chat-review-8446013)**

**Rating:** 5.0/5.0 stars

_— Sachindra P._

[Read full review](https://www.g2.com/survey_responses/nice-chat-review-8446013)

**["Best Live Chat Tool For Beginners - Nice.Chat"](https://www.g2.com/survey_responses/nice-chat-review-8353908)**

**Rating:** 5.0/5.0 stars

_— Vardhan M._

[Read full review](https://www.g2.com/survey_responses/nice-chat-review-8353908)

#### What Are G2 Users Discussing About Nice.Chat?

- [What is Nice.Chat used for?](https://www.g2.com/discussions/what-is-nice-chat-used-for)

### [HelpOnClick](https://www.g2.com/products/helponclick/reviews)

HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the software a real catch for business owners. HelpOnClick clients report 35-40% increase in sales after they start using HelpOnClick Live Chat on their websites. Simple Copy&Paste installation allows to start chatting with the website visitors in a few minutes after registration.

**Average Rating:** 4.0/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate HelpOnClick?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.4/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind HelpOnClick?

- **Seller:** [OnClick](https://www.g2.com/sellers/onclick)
- **Year Founded:** 2001
- **HQ Location:** Berango, Bizkaia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0f3217de2286221aeaa242a45f8f5e71f7de7b8830dc4cafef6ecea1876db1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonclick&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 42% Medium

#### What Are Recent G2 Reviews of HelpOnClick?

**["Excellent and exceptional Live Chat solution for small and medium-sized business."](https://www.g2.com/survey_responses/helponclick-review-9243712)**

**Rating:** 5.0/5.0 stars

_— Arya K._

[Read full review](https://www.g2.com/survey_responses/helponclick-review-9243712)

**["After using HelpOnClick for quite sometime"](https://www.g2.com/survey_responses/helponclick-review-8874780)**

**Rating:** 4.0/5.0 stars

_— Vikas G._

[Read full review](https://www.g2.com/survey_responses/helponclick-review-8874780)

#### What Are G2 Users Discussing About HelpOnClick?

- [What is HelpOnClick used for?](https://www.g2.com/discussions/what-is-helponclick-used-for)

- [‹ Prev‹ Prev](/categories/live-chat?order=g2_score&page=11&trk=public_post_comment-text#product-list)
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- [Help Desk](/categories/help-desk)
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- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
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- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
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- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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## How Do You Choose the Right Live Chat Software?

### What You Should Know About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.