# Best Live Chat Software - Page 8 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: July 22, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,200+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=19432) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, Podium, WhatsApp Business Platform, and Birdeye. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=birdeye) **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-07-30T01%3A09%3A19Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3Fhs_amp%3Dtrue%26page%3D8&secure%5Btoken%5D=f63606f60d63eb13d6541beeeed57664fd88139870e97f5bd247a3b08fef25f9&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%2Fsignup.do%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=free_trial) ### [ChatBeacon AIX 2026](https://www.g2.com/de/products/chatbeacon-aix-2026/reviews) KI-gestützte Live-Chat- und Kundenservice-Software ⭑ Verwandeln Sie jedes Kundengespräch in ein intelligenteres Ergebnis ChatBeacon AIX vereint KI-gestützten Kundenservice, Live-Chat und Kundenintelligenz in einer einheitlichen Plattform. Es hilft Organisationen, Fragen schneller zu beantworten, Live-Agenten zu unterstützen, wertvolle Chancen zu schützen und personalisierteren Service in jedem Kundengespräch zu bieten. https://www.chatbeacon.ai/ KI-Agenten liefern sofortige Antworten unter Verwendung des genehmigten Unternehmenswissens. Wenn ein Kunde menschliche Unterstützung benötigt, kann das Gespräch an einen Live-Agenten weitergeleitet werden, wobei die Informationen des Kunden, die Gesprächshistorie und der Grund für die Anfrage bereits verfügbar sind. Dies schafft ein reibungsloseres Erlebnis für den Kunden und gibt dem Agenten den Kontext, den er benötigt, um zu helfen, ohne den Kunden zu bitten, von vorne zu beginnen. ChatBeacon AIX ermöglicht es Kundenservice-, Vertriebs- und Digitalteams, routinemäßige Fragen zu automatisieren, während Live-Agenten eingebunden bleiben, wenn persönliche Aufmerksamkeit, Urteilsvermögen oder spezialisiertes Wissen erforderlich sind. KI und Live-Support arbeiten auf einer Plattform zusammen, anstatt als separate, nicht verbundene Systeme zu agieren. ⭑ Was ChatBeacon AIX anders macht ❇️ ChatBeacon Recall CRM ChatBeacon Recall CRM ist eine Funktion zur Kundenkonversationshistorie und -kontext, die in ChatBeacon AIX integriert ist. Es hilft Live-Agenten, wiederkehrende Website-Besucher zu erkennen, frühere Gespräche zu überprüfen, frühere Fragen zu verstehen und die Beziehung fortzusetzen, ohne jede Interaktion wie die erste zu behandeln. Indem es Agenten Zugang zu relevanter Kundenhistorie gibt, hilft ChatBeacon Recall CRM Kundenservice- und Vertriebsteams, schnelleren, fundierteren und personalisierteren Support zu bieten. ❇️ ChatBeacon Cue ChatBeacon Cue ist ein KI-Assistent für Live-Chat-Agenten. Es analysiert das aktuelle Kundengespräch und hilft Agenten, schneller zu antworten, indem es relevante Antworten vorschlägt und Informationen aus genehmigtem Unternehmenswissen bereitstellt. Der Live-Agent bleibt in Kontrolle und entscheidet, welche Antwort gesendet wird. Dies ermöglicht es Teams, von der Geschwindigkeit der KI zu profitieren, während menschliches Urteilsvermögen und Aufsicht erhalten bleiben. ❇️ KI-Eskalation KI-Eskalation bewegt einen Kunden von einem KI-Agenten zu einem Live-Agenten oder dem entsprechenden Team, wenn menschliche Unterstützung benötigt wird. Die Frage des Kunden, Kontaktinformationen, Gesprächshistorie und der Grund für die Eskalation können während der Übergabe verfügbar bleiben. Dies hilft dem Agenten, das Problem schneller zu verstehen und verhindert, dass der Kunde Informationen wiederholen oder das Gespräch neu beginnen muss. ✅ Wichtige Vorteile \* Mehr Kundenfragen lösen: ChatBeacon AIX hilft Organisationen, schnelle, konsistente Antworten auf routinemäßige und häufig gestellte Fragen zu geben, auch zu Zeiten, in denen Live-Agenten nicht verfügbar sind. \* Produktivität der Live-Agenten verbessern: KI kann sich wiederholende Gespräche führen und Agenten helfen, relevante Informationen schneller zu finden. Dies ermöglicht es Live-Teams, mehr Zeit mit komplexen Fragen, sensiblen Situationen und höherwertigen Kundenbedürfnissen zu verbringen. \* Bessere KI-zu-Mensch-Erfahrungen schaffen: Kunden können von KI-Unterstützung zu Live-Support wechseln, ohne wichtige Gesprächsdetails zu verlieren. Agenten erhalten mehr Kontext zu Beginn der Interaktion, was Verzögerungen reduzieren und das Gesamterlebnis verbessern kann. \* Leads und Servicechancen schützen: ChatBeacon AIX kann Website-Besucher ansprechen, wichtige Informationen sammeln und wertvolle Gespräche an den entsprechenden Agenten, die Abteilung oder den Workflow weiterleiten. \* Mehr personalisierten Support bieten: Kundenhistorie und frühere Gespräche helfen Teams, wiederkehrende Besucher zu erkennen und mit einem besseren Verständnis ihrer Bedürfnisse zu antworten. \* Kundenkonversationen auf einer Plattform verwalten: Organisationen können KI-Agenten, Live-Agenten, Routing, Berichterstattung, Kundenkontext und Engagement-Tools aus einer zentralen Umgebung verwalten. ✅ Wichtige Funktionen \* KI-gestützter Kundenservice: KI-Agenten beantworten Kundenfragen unter Verwendung genehmigter Unternehmensinhalte, Geschäftsinformationen und Wissensquellen. \* Live-Chat-Software: Website-Besucher können sich mit Live-Agenten für Echtzeit-Kundenservice, Vertrieb und Support verbinden. \* Nahtloser KI-zu-Live-Agenten-Übergang: Kunden können von KI-Unterstützung zu einer Live-Person wechseln, während das Gespräch und wichtige Kundendetails erhalten bleiben. \* KI-Unterstützung für Live-Agenten: Agenten können vorgeschlagene Antworten, relevante Informationen, Kundenkontext und KI-generierte Gesprächszusammenfassungen erhalten. \* Co-Browsen und Bildschirmfreigabe: Agenten können Kunden helfen, Websites zu navigieren, Formulare auszufüllen, Online-Prozesse zu verstehen und komplexe Probleme visuell in Echtzeit zu lösen. \* Proaktive Chat-Engagement: Organisationen können Besucher an wichtigen Punkten in der Kundenreise basierend auf Website-Aktivität und Verhalten zum Chat einladen. \* Lead-Erfassung und Gesprächsweiterleitung: ChatBeacon AIX kann Besucherinformationen sammeln und Gespräche an die entsprechende Person, Abteilung oder den Workflow weiterleiten. \* Besuchermonitoring und Kundenkontext: Agenten können nützliche Informationen über Website-Aktivität, frühere Interaktionen und Kundenbedürfnisse vor oder während eines Gesprächs einsehen. \* Gesprächsübertragungen: Chats können zwischen Agenten und Teams übertragen werden, während wichtige Gesprächsinformationen erhalten bleiben. \* SMS und digitale Nachrichten: Organisationen können Kundenkonversationen über die Website hinaus fortsetzen und zusätzliche Möglichkeiten für Kunden bieten, sich zu verbinden. \* KI-generierte Zusammenfassungen und Berichterstattung: ChatBeacon AIX kann Gespräche zusammenfassen und Einblicke in Kundenfragen, Agentenaktivität, KI-Leistung und Servicetrends bieten. \* Anpassbare Chat-Erfahrungen: Die Chat-Oberfläche, das Branding, die Nachrichtenübermittlung, das Routing, das KI-Verhalten und die Workflows können so konfiguriert werden, dass sie zur Kundenerfahrung der Organisation passen. \* Zentrale Verwaltung: Administratoren können KI-Agenten, Live-Agenten, Gespräche, Routing, Berichterstattung und Plattform-Einstellungen aus einer Umgebung verwalten. \* Cloud- und On-Premise-Bereitstellung: Organisationen können zwischen Cloud- oder On-Premise-Bereitstellung basierend auf ihren Infrastruktur-, Sicherheits-, Compliance- und Datenkontrollanforderungen wählen. ⭑ Entwickelt für Organisationen, die mehr als einen einfachen Chatbot benötigen ChatBeacon AIX ist für Organisationen konzipiert, die KI-Automatisierung und Live-Menschensupport zusammenarbeiten lassen müssen. Es bietet die Geschwindigkeit der KI, das Urteilsvermögen von Live-Agenten und den Kundenkontext, der benötigt wird, um effektiveren Service zu bieten. Die Plattform eignet sich gut für Kundenservice, Vertrieb, Finanzdienstleistungen, Gesundheitswesen, Hochschulbildung, Regierung und andere Branchen, in denen Genauigkeit, Sicherheit, Personalisierung und Zugang zu menschlichem Support wichtig bleiben. ⭑ Über ChatBeacon ChatBeacon AIX wird von SmartMax Software, Inc. entwickelt, einem in den USA ansässigen Softwareunternehmen mit mehr als zwei Jahrzehnten Erfahrung im Aufbau von Live-Chat-, Kundenbindungs- und Echtzeit-Support-Technologie. Seit 2005 hat ChatBeacon Organisationen geholfen, sich online mit Kunden zu verbinden, Live-Service-Teams zu unterstützen und komplexe digitale Gespräche zu verwalten. ChatBeacon AIX baut auf dieser Erfahrung auf, indem es KI-Automatisierung, Live-Menschensupport, Kundenhistorie, Agentenunterstützung und Echtzeit-Engagement-Tools in einer einheitlichen Kundenservice-Plattform kombiniert. **Average Rating:** 4.6/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate ChatBeacon AIX 2026? - **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.1/10) - **Lead-Entwicklung:** 8.4/10 (Category avg: 8.5/10) - **Anpassung:** 9.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind ChatBeacon AIX 2026? - **Verkäufer:** [SmartMax Software](https://www.g2.com/de/sellers/smartmax-software) - **Gründungsjahr:** 1993 - **Hauptsitz:** Tulsa, US - **Twitter:** @chatbeaconai 894 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dcb82ac1386c8e9ac18fec55a00917225fb5949bf8d047474f8661629c7469&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatbeaconio%2F&secure%5Burl_type%5D=linkedin_company_website) 1 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Verbraucherdienste - **Company Size:** 68% Medium, 53% Small #### What Are Recent G2 Reviews of ChatBeacon AIX 2026? **["Perfektes Werkzeug, um den besten Support mit Live-Chat-Funktionen zu bieten."](https://www.g2.com/de/survey_responses/chatbeacon-aix-2026-review-4272799)** **Rating:** 4.5/5.0 stars _— Mikel D._ [Read full review](https://www.g2.com/de/survey_responses/chatbeacon-aix-2026-review-4272799) **["ChatBeacon: Ein leistungsstarkes virtuelles Lieferwerkzeug mit Live-Chat, Video und KI"](https://www.g2.com/de/survey_responses/chatbeacon-aix-2026-review-13090596)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Höhere Bildung_ [Read full review](https://www.g2.com/de/survey_responses/chatbeacon-aix-2026-review-13090596) #### What Are G2 Users Discussing About ChatBeacon AIX 2026? - [Wofür wird ChatBeacon Live Chat verwendet?](https://www.g2.com/de/discussions/what-is-chatbeacon-live-chat-used-for) ### [Chatwoot](https://www.g2.com/products/chatwoot/reviews) Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Chatwoot? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 9.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.5/10 (Category avg: 8.1/10) #### Who Is the Company Behind Chatwoot? - **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 63% Small, 31% Medium #### What Do G2 Reviewers Say About Chatwoot? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions. - Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively. - Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility. - Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively. - Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools. ##### Cons - Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use. - Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow. - Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot. - Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations. - Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration. #### What Are Recent G2 Reviews of Chatwoot? **["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)** **Rating:** 5.0/5.0 stars _— Ayush J._ [Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755) **["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)** **Rating:** 5.0/5.0 stars _— Luca P._ [Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370) #### What Are G2 Users Discussing About Chatwoot? - [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for) ### [Watermelon](https://www.g2.com/products/watermelon/reviews) Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. **Average Rating:** 4.5/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Watermelon? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 7.7/10 (Category avg: 8.5/10) - **Customization :** 8.1/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.6/10 (Category avg: 8.1/10) #### Who Is the Company Behind Watermelon? - **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon) - **Year Founded:** 2018 - **HQ Location:** Utrecht, NL - **Twitter:** @WatermelonHQ 2,988 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fed7037f4b5ed1042eac589e65ae5f18ee710a92f3306e5ee47eaecd1a274c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatermelon-b-v-%2F&secure%5Burl_type%5D=linkedin_company_website) 80 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Education Management - **Company Size:** 67% Small, 29% Medium #### What Do G2 Reviewers Say About Watermelon? _AI-generated summary from verified user reviews_ ##### Pros - Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality. - Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction. - Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly. - Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly. - Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly. ##### Cons - Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency. - Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively. - Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively. - Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities. - Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies. #### What Are Recent G2 Reviews of Watermelon? **["Easy Setup and Fast Human Support — AI Agent Online a few weeks"](https://www.g2.com/survey_responses/watermelon-review-13052974)** **Rating:** 4.5/5.0 stars _— Dennis v._ [Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974) **["Our Watermelon agent saves us lots of time"](https://www.g2.com/survey_responses/watermelon-review-11767520)** **Rating:** 5.0/5.0 stars _— Henriëtte B._ [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ### [tawk.to](https://www.g2.com/products/tawk-to/reviews) tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 #### How Do G2 Users Rate tawk.to? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind tawk.to? - **Seller:** [tawk.to](https://www.g2.com/sellers/tawk-to) - **Year Founded:** 2012 - **HQ Location:** Las Vegas, NV - **Twitter:** @tawktotawk 5,658 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa83ab7af5e2275ad1a03e1534e4f094081e335a082675ff8ab2b5c3c3dc7b02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5611254%2F&secure%5Burl_type%5D=linkedin_company_website) 137 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 24% Medium #### What Do G2 Reviewers Say About tawk.to? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. - Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. - Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. - Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. - Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. ##### Cons - Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. - Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. - Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. - Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. - Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. #### What Are Recent G2 Reviews of tawk.to? **["Interactive Interface with Helpful Automation and AI"](https://www.g2.com/survey_responses/tawk-to-review-12459044)** **Rating:** 4.5/5.0 stars _— Sushmeet S._ [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12459044) **["Great reliable Live Chat for Real-Time Customer Engagement"](https://www.g2.com/survey_responses/tawk-to-review-12698583)** **Rating:** 5.0/5.0 stars _— Bachchan J._ [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12698583) #### What Are G2 Users Discussing About tawk.to? - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment ### [WotNot](https://www.g2.com/products/wotnot/reviews) WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 #### How Do G2 Users Rate WotNot? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 9.5/10 (Category avg: 8.5/10) - **Customization :** 9.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind WotNot? - **Seller:** [WotNot](https://www.g2.com/sellers/wotnot) - **Year Founded:** 2018 - **HQ Location:** Ahmedabad, Gujarat - **Twitter:** @wotnot 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c6046b603fa7e9a8a2f715db416b2b5b0ff858a94e906c65457f97dd0ccd59e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14537921%2F&secure%5Burl_type%5D=linkedin_company_website) 37 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About WotNot? _AI-generated summary from verified user reviews_ ##### Pros - Users find WotNot's platform incredibly **easy to use** , appreciating its intuitive interface and seamless integration capabilities. - Users commend WotNot's **exceptional customer support** , noting its quick responses and helpful assistance during chatbot deployment. - Users find WotNot's **helpful customer support** invaluable, making chatbot creation and integration a smooth experience. - Users praise WotNot for its **seamless integrations** , enhancing chatbot functionality and improving user experience throughout. - Users highlight the **ease of use and rapid deployment** of WotNot, appreciating its intuitive interface and excellent support. ##### Cons - Users face **integration issues** with WotNot, making it challenging to connect with other platforms effectively. - Users find the **lack of integrations** frustrating, wishing for more compatibility with various tools and platforms. - Users often mention **limited features** of WotNot, pointing out the need for more robust functionalities and integrations. - Users face challenges due to **missing features** like inadequate integrations and the need for better customization options. - Users face **chatbot issues** such as errors, limited backend access, and slow feature maturation impacting their experience. #### What Are Recent G2 Reviews of WotNot? **["AI Chatbots and Automations driving Real Operational Impact"](https://www.g2.com/survey_responses/wotnot-review-12381704)** **Rating:** 4.5/5.0 stars _— Ojas K._ [Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704) **["WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder"](https://www.g2.com/survey_responses/wotnot-review-12323412)** **Rating:** 4.0/5.0 stars _— Zaid B._ [Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412) #### What Are G2 Users Discussing About WotNot? - [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot) - [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for) - [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot) - [Is WotNot free?](https://www.g2.com/discussions/is-wotnot-free) - 1 comment ### [Qiscus](https://www.g2.com/products/qiscus/reviews) Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey. **Average Rating:** 4.3/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Qiscus? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 8.6/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.1/10 (Category avg: 8.1/10) #### Who Is the Company Behind Qiscus? - **Seller:** [Qiscus](https://www.g2.com/sellers/qiscus) - **Year Founded:** 2013 - **HQ Location:** South Jakarta, ID - **Twitter:** @qiscus\_io 59 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74c17908264f84bdab0cc0aaa0a46ccb3ce128279dab39c37f11ab6489821e2c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3081765&secure%5Burl_type%5D=linkedin_company_website) 193 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 61% Medium, 35% Small #### What Are Recent G2 Reviews of Qiscus? **["Qiscus is A Gamechanger to My Business"](https://www.g2.com/survey_responses/qiscus-review-7883391)** **Rating:** 4.0/5.0 stars _— Maria U._ [Read full review](https://www.g2.com/survey_responses/qiscus-review-7883391) **["Exceptional Customer Communication Solution"](https://www.g2.com/survey_responses/qiscus-review-9901648)** **Rating:** 5.0/5.0 stars _— Muhammad S._ [Read full review](https://www.g2.com/survey_responses/qiscus-review-9901648) #### What Are G2 Users Discussing About Qiscus? - [What is Qiscus used for?](https://www.g2.com/discussions/what-is-qiscus-used-for) - 1 comment ### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate yellow.ai? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind yellow.ai? - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai 1,550 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 864 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About yellow.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels. - Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience. - Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support. - Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms. - Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms. ##### Cons - Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively. - Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology. - Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience. - Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations. - Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges. #### What Are Recent G2 Reviews of yellow.ai? **["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)** **Rating:** 5.0/5.0 stars _— Adapa Chaitanya M._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) **["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)** **Rating:** 4.5/5.0 stars _— AVANI S._ [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### [Enghouse Contact Center](https://www.g2.com/products/enghouse-contact-center/reviews) Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations. **Average Rating:** 4.3/5.0 **Total Reviews:** 98 #### How Do G2 Users Rate Enghouse Contact Center? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) #### Who Is the Company Behind Enghouse Contact Center? - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Company Website:** www.enghouse.com - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac 2,418 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f817d6a24efc2045479268e47e7124e25f84a6d65472505e9f62f8381960db96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenghouse%2F&secure%5Burl_type%5D=linkedin_company_website) 1,294 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 65% Medium, 24% Large #### What Do G2 Reviewers Say About Enghouse Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **high accuracy** of Enghouse Contact Center, enhancing support through smart integrations and real-time features. - Users value the **accuracy of information** provided by Enghouse, enhancing the effectiveness of customer interactions across channels. - Users praise the **AI efficiency** of Enghouse Contact Center, enhancing support with smart routing and insightful analysis. - Users appreciate the **seamless AI integration** of Enghouse, enhancing customer support across multiple channels effectively. - Users value the **advanced AI capabilities** of Enghouse, enhancing customer support through effective matching and insights. ##### Cons - Users find the **complex customization** of Enghouse Contact Center requires advanced support and complicates the deployment process. - Users find the **complex implementation** of Enghouse Contact Center requires significant technical expertise and financial commitment. - Users find the **complexity of configuration** in Enghouse Contact Center necessitates extensive technical support and investment. - Users find the **complex setup** of Enghouse Contact Center challenging, often necessitating advanced technical support for configuration. - Users find that **customization is difficult** , necessitating advanced technical support for effective administration settings. #### What Are Recent G2 Reviews of Enghouse Contact Center? **["Reinvent the way customers interact and communicate with a straightforward solution."](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967)** **Rating:** 4.0/5.0 stars _— Jack S._ [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9044967) **["Now our company has comprehensive reporting and analytics"](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636)** **Rating:** 4.5/5.0 stars _— Romano A._ [Read full review](https://www.g2.com/survey_responses/enghouse-contact-center-review-9743636) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate CommBox? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.4/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind CommBox? - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bec1c5b7a8600cbb27079eeaef372859012daf956e6965c6c75b3f18cfe11962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommbox1%2F&secure%5Burl_type%5D=linkedin_company_website) 110 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance - **Company Size:** 40% Medium, 36% Small #### What Do G2 Reviewers Say About CommBox? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise. - Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience. - Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels. - Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination. - Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes. ##### Cons - Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions. - Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues. - Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform. - Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities. - Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product. #### What Are Recent G2 Reviews of CommBox? **["Transformative Omni-channel Communication Hub"](https://www.g2.com/survey_responses/commbox-review-12315000)** **Rating:** 5.0/5.0 stars _— Shay Daniel H._ [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) **["CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock"](https://www.g2.com/survey_responses/commbox-review-12411407)** **Rating:** 5.0/5.0 stars _— Monica P._ [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 #### How Do G2 Users Rate Helpwise? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 8.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Helpwise? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Helpwise? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance. - Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance. - Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction. - Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction. - Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years. #### What Are Recent G2 Reviews of Helpwise? **["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) **["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)** **Rating:** 5.0/5.0 stars _— Julio César L._ [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 #### How Do G2 Users Rate Hiver in Gmail? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 3.3/10 (Category avg: 8.5/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Hiver in Gmail? - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq 5,617 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website) 294 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small, 27% Medium #### What Do G2 Reviewers Say About Hiver in Gmail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. ##### Cons - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **["Effortless Email Management, Enhanced Customer Experience"](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)** **Rating:** 5.0/5.0 stars _— Ronak S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) **["Efficient Inbox Management with Stellar Free Features"](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)** **Rating:** 5.0/5.0 stars _— Nadia S._ [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) ### [MyAlice](https://www.g2.com/products/myalice/reviews) The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk. **Average Rating:** 4.5/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate MyAlice? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.0/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) #### Who Is the Company Behind MyAlice? - **Seller:** [Alice Labs Pte. Ltd.](https://www.g2.com/sellers/alice-labs-pte-ltd) - **Year Founded:** 2021 - **HQ Location:** Dubai, AE - **Twitter:** @myaliceai 165 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1011e3f1321c5c1c57b467ab3a15f9ac20f3e9ea918c5fd40fd63757b2b3d953&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyaliceai%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 100% Small #### What Are Recent G2 Reviews of MyAlice? **["Since I've started using MyAlice, it has definitely saved me a lot of time"](https://www.g2.com/survey_responses/myalice-review-5431184)** **Rating:** 4.5/5.0 stars _— Emmanuel A._ [Read full review](https://www.g2.com/survey_responses/myalice-review-5431184) **["Omnichannel support for mystore"](https://www.g2.com/survey_responses/myalice-review-5430718)** **Rating:** 4.0/5.0 stars _— Cluevest A._ [Read full review](https://www.g2.com/survey_responses/myalice-review-5430718) #### What Are G2 Users Discussing About MyAlice? - [What is MyAlice used for?](https://www.g2.com/discussions/what-is-myalice-used-for) ### [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 #### How Do G2 Users Rate DemandHub? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 2.5/10 (Category avg: 8.1/10) #### Who Is the Company Behind DemandHub? - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43701f29f7cd95ab86731531b0157ba9f499412b9f4eafa24e53e34acf46e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdemandhub%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small, 3% Medium #### What Do G2 Reviewers Say About DemandHub? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively. - Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently. - Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options. - Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time. - Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time. ##### Cons - Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use. - Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain. #### What Are Recent G2 Reviews of DemandHub? **["Effortless Google Review Integration with Rapid Support"](https://www.g2.com/survey_responses/demandhub-review-12404501)** **Rating:** 5.0/5.0 stars _— Marion M._ [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) **["Automation and Quick Responses Elevate Our Practice"](https://www.g2.com/survey_responses/demandhub-review-12310659)** **Rating:** 4.5/5.0 stars _— Doug P._ [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### [Agile CRM](https://www.g2.com/products/agile-crm/reviews) Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations **Average Rating:** 4.0/5.0 **Total Reviews:** 364 #### How Do G2 Users Rate Agile CRM? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 7.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Agile CRM? - **Seller:** [Agile CRM](https://www.g2.com/sellers/agile-crm) - **Year Founded:** 2013 - **HQ Location:** Dallas, TX - **Twitter:** @agilecrm 6,703 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950aac5412fef4aabd033ca9c15656ea4211d6efdc51f99e8ed9f83b6277cf42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3156418%2F&secure%5Burl_type%5D=linkedin_company_website) 103 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 76% Small, 16% Medium #### What Do G2 Reviewers Say About Agile CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Agile CRM, finding it efficient and practical for managing sales pipelines. - Users value the **effective consolidation** of tools in Agile CRM, enhancing productivity and affordability for small teams. - Users appreciate the **all-in-one toolset** of Agile CRM, benefiting from effective management and automation capabilities. - Users value the **affordability** of Agile CRM, praising its effective all-in-one tools for small businesses. - Users value the **effective automation** features of Agile CRM, enhancing efficiency for small and mid-sized teams. ##### Cons - Users find the **interface not intuitive** , making navigation and using advanced features more challenging than expected. - Users express frustration over **poor customer support** , citing slow response times and unhelpful assistance as major issues. - Users report a **difficult user interface** that feels outdated and lacks the polish of competitors, hindering ease of use. - Users experience **slow loading** times with Agile CRM, hindering productivity, especially with larger datasets. - Users find Agile CRM's interface clean but note **interface issues** that hinder engagement and clarity compared to competitors. #### What Are Recent G2 Reviews of Agile CRM? **["All-in-One Customer & Task Tracking with Agile CRM"](https://www.g2.com/survey_responses/agile-crm-review-12835599)** **Rating:** 5.0/5.0 stars _— Saman H._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12835599) **["Streamlined Compliance and Coordination for Aerospace"](https://www.g2.com/survey_responses/agile-crm-review-12964314)** **Rating:** 4.0/5.0 stars _— Alvi N._ [Read full review](https://www.g2.com/survey_responses/agile-crm-review-12964314) #### What Are G2 Users Discussing About Agile CRM? - [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) - 1 comment - [Is agile CRM free?](https://www.g2.com/discussions/is-agile-crm-free) - [What are the major components of CRM?](https://www.g2.com/discussions/what-are-the-major-components-of-crm) - [How does agile CRM work?](https://www.g2.com/discussions/how-does-agile-crm-work) - [What are some features of CRM?](https://www.g2.com/discussions/agile-crm-what-are-some-features-of-crm) - [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=7#product-list) - [1](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score#product-list) - [2](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=2#product-list) - … - [4](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=4#product-list) - [5](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=5#product-list) - [6](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=6#product-list) - [7](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=7#product-list) - 8 - [9](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=9#product-list) - [10](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=10#product-list) - [11](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=11#product-list) - [12](/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=12#product-list) - 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[Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More * * * ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations. Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.  **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?  - Will it be used for customer service or technical support?  - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.