# Best Live Chat Software - Page 7

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,400+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T04%3A14%3A56Z&secure%5Bdisplayable_resource_id%5D=1603&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=3824&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3824&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D7&secure%5Btoken%5D=53099bb369b17f053bf0ace038ad4e863d6bf2133b27cf48c32de05ab0ac795e&secure%5Burl%5D=https%3A%2F%2Fwww.datadoghq.com%2Fdg%2Fmonitor%2Ffree-trial-g2%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dreview-site%26utm_campaign%3Ddg-coreplatform-multi-ww-en-g2&secure%5Burl_type%5D=custom_url)

### [Stonly](https://www.g2.com/products/stonly/reviews)

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/

**Average Rating:** 4.8/5.0

**Total Reviews:** 131

#### How Do G2 Users Rate Stonly?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Stonly?

- **Seller:** [Stonly](https://www.g2.com/sellers/stonly)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @stonly  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec6b83574a1d4c7526cba0cb9460285a38e96a4bdef9e7ccec8d8fa62fe68667&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstonly%2F&secure%5Burl_type%5D=linkedin_company_website)  
64 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small, 34% Medium

#### What Do G2 Reviewers Say About Stonly?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides.
- Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration.
- Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers.
- Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively.
- Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface.

##### Cons

- Users note a lack of **complementary features** , though these are not deemed critical for business operations.
- Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly.
- Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging.
- Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly.
- Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly.

#### What Are Recent G2 Reviews of Stonly?

**["I literally recommend them on every call I have with EVERY vendor and potential vendor"](https://www.g2.com/survey_responses/stonly-review-10331547)**

**Rating:** 5.0/5.0 stars

_— Thomas J._

[Read full review](https://www.g2.com/survey_responses/stonly-review-10331547)

**["It's the best"](https://www.g2.com/survey_responses/stonly-review-10630489)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/stonly-review-10630489)

#### What Are G2 Users Discussing About Stonly?

- [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

### [Engati](https://www.g2.com/products/engati/reviews)

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

**Average Rating:** 4.1/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Engati?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Engati?

- **Seller:** [Engati](https://www.g2.com/sellers/engati)
- **Year Founded:** 2016
- **HQ Location:** Silicon Valley, CA
- **Twitter:** @getengati  
3,137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6622352a2e1c712752123ae0ae168a289e1c852b2fa5d7f7b1afc040c30acb0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengati%2F&secure%5Burl_type%5D=linkedin_company_website)  
142 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Engati?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **clear communication** of Ajnish Loni, ensuring all stakeholders stay aligned and informed.
- Users commend Engati for its **responsive customer support** , which ensures timely assistance and effective communication.
- Users appreciate the **customizability** of Engati, empowering them to tailor the software to their specific needs and goals.
- Users commend the **dedicated training sessions** that enhance the powerful, customizable capabilities of Engati.

##### Cons

- Users find the **complexity of navigation** in Engati frustrating, leading to subscription cancellations and unresolved billing issues.
- Users find Engati **expensive** and face issues with subscription cancellation and ongoing charges without service access.
- Users experience **poor customer support** , facing unresponsive teams and unresolved billing issues after cancellation.
- Users experience **poor navigation** in Engati, leading to frustration and difficulty in managing subscriptions effectively.
- Users face significant **usability issues** , including navigation challenges and difficulties in managing account cancellations.

#### What Are Recent G2 Reviews of Engati?

**["World Class Chatbot Software"](https://www.g2.com/survey_responses/engati-review-9949521)**

**Rating:** 5.0/5.0 stars

_— Sumegha B._

[Read full review](https://www.g2.com/survey_responses/engati-review-9949521)

**["Dependable Project Management Support"](https://www.g2.com/survey_responses/engati-review-12354641)**

**Rating:** 4.5/5.0 stars

_— rashmi k._

[Read full review](https://www.g2.com/survey_responses/engati-review-12354641)

#### What Are G2 Users Discussing About Engati?

- [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot)
- [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot)
- [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot)
- [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots)

### [Leadoo](https://www.g2.com/products/leadoo/reviews)

Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates

**Average Rating:** 4.7/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Leadoo?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Leadoo?

- **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4186e264be2f09c31da225212615028ccb5f22e750542802e31062c881e58bae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleadoomt&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Small, 37% Medium

#### What Do G2 Reviewers Say About Leadoo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Leadoo’s **engaged support and effective lead generation features** , enhancing website interactivity and visitor insights.
- Users find Leadoo **incredibly helpful** for enhancing customer engagement and improving responsiveness beyond business hours.
- Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness to needs.
- Users love the **easy-to-use interface** of Leadoo, making implementation and learning straightforward and enjoyable.
- Users highlight the **impressive lead generation capabilities** of Leadoo, significantly increasing site engagement and conversion rates.

##### Cons

- Users find the **dashboard issues** can hinder navigation and integration, making the experience less intuitive.
- Users find the **difficult navigation** in Leadoo frustrating, especially when not using the dashboard regularly.
- Users report **integration issues** with Leadoo, noting difficulties with website compatibility and lead routing settings.
- Users note a **lack of integration** with various platforms, hindering a seamless experience with Leadoo.
- Users find the **learning curve challenging** , requiring time investment, but acknowledge the ease of understanding overall.

#### What Are Recent G2 Reviews of Leadoo?

**["Leadoo Boosted Customer Satisfaction With Always-On Customer Reach"](https://www.g2.com/survey_responses/leadoo-review-12375456)**

**Rating:** 5.0/5.0 stars

_— Larissa L._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456)

**["Efficient Lead Collection with Customizable Ease"](https://www.g2.com/survey_responses/leadoo-review-12562525)**

**Rating:** 4.5/5.0 stars

_— Niko P._

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525)

#### What Are G2 Users Discussing About Leadoo?

- [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment

### [Appy Pie](https://www.g2.com/products/appy-pie/reviews)

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,310

#### How Do G2 Users Rate Appy Pie?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Appy Pie?

- **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp)
- **Year Founded:** 2016
- **HQ Location:** Delhi
- **Twitter:** @AppyPieInc  
17,105 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ce29249c645fde6da07571a1c2e7b0d71af249ef62b7dbad505f5ff29fc724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2759360%2F&secure%5Burl_type%5D=linkedin_company_website)  
203 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Health, Wellness and Fitness, Education Management
- **Company Size:** 87% Small, 10% Medium

#### What Do G2 Reviewers Say About Appy Pie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process.
- Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support.
- Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues.
- Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone.
- Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support.

##### Cons

- Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information.
- Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use.
- Users find the **cost of Appy Pie to be high** despite it being competitive with other providers.
- Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs.
- Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability.

#### What Are Recent G2 Reviews of Appy Pie?

**["Appypie: The Best No Code App Builder for Freshers"](https://www.g2.com/survey_responses/appy-pie-review-12634715)**

**Rating:** 4.0/5.0 stars

_— Tahir R._

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715)

**["Effortless App Building with AI Features"](https://www.g2.com/survey_responses/appy-pie-review-12278767)**

**Rating:** 4.5/5.0 stars

_— Sumit T._

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767)

#### What Are G2 Users Discussing About Appy Pie?

- [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for)
- [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application)
- [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment
- [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments
- [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment

### [Desku.io](https://www.g2.com/products/desku-io/reviews)

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Desku.io?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Desku.io?

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ  
52 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 77% Small, 23% Medium

#### What Do G2 Reviewers Say About Desku.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly.
- Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly.
- Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions.
- Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support.
- Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable.

##### Cons

- Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus.
- Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future.
- Users report **notification issues** with chat management, affecting prompt responses when switching tabs.
- Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features.
- Users feel that the **AI features could be enhanced** for improved functionality and user experience.

#### What Are Recent G2 Reviews of Desku.io?

**["Desku helps us automate handling of general incoming enquiries."](https://www.g2.com/survey_responses/desku-io-review-9756331)**

**Rating:** 5.0/5.0 stars

_— Tushar C._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

**["Finally a Support System that just makes sense"](https://www.g2.com/survey_responses/desku-io-review-6542366)**

**Rating:** 5.0/5.0 stars

_— Steven G._

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

### [HappyFox Chat](https://www.g2.com/products/happyfox-chat/reviews)

HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.

**Average Rating:** 4.4/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate HappyFox Chat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.5/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HappyFox Chat?

- **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc)
- **Year Founded:** 2011
- **HQ Location:** Irvine, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8a383dede139f7698b8b70618a55399c049f045e236ab674f639904da325ca6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3190470%2F&secure%5Burl_type%5D=linkedin_company_website)  
146 employees on LinkedIn®
- **Phone:** +1 (949) 535-2220

#### Who Uses This Product?

- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 72% Small, 26% Medium

#### What Are Recent G2 Reviews of HappyFox Chat?

**["Great tool for customer support teams."](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)**

**Rating:** 4.5/5.0 stars

_— Kshitij J._

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)

**["Great simple chat platform"](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)**

**Rating:** 4.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)

### [Consolto](https://www.g2.com/products/consolto/reviews)

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.

**Average Rating:** 4.7/5.0

**Total Reviews:** 67

#### How Do G2 Users Rate Consolto?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Consolto?

- **Seller:** [Consolto](https://www.g2.com/sellers/consolto)
- **Year Founded:** 2018
- **HQ Location:** Yokneam Illit, Israel
- **Twitter:** @ConsoltoTweet  
14 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3def59e83ffbc6ac7dee9050a487ca9456ca36fe0a74fa1a6e76afd2e0a3187&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28613630%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder
- **Top Industries:** Marketing and Advertising
- **Company Size:** 85% Small, 4% Medium

#### What Do G2 Reviewers Say About Consolto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Consolto to be a **user-friendly solution** with easy setup and seamless integration for web communication.
- Users appreciate the **easy setup** of Consolto, enabling quick integration and swift access to its comprehensive features.
- Users value the **easy integrations** of Consolto, making it simple to incorporate multiple functionalities into their workflows.
- Users value the **easy integration** of Consolto, enabling quick setup and seamless use within their websites.
- Users value the **intuitive design** of Consolto, which enhances user experience and simplifies customer engagement.

##### Cons

- Users feel that the **limited integrations** of Consolto restrict the potential for enhanced functionality and convenience.

#### What Are Recent G2 Reviews of Consolto?

**["All-in-One Solution with Outstanding Support and Seamless Integration"](https://www.g2.com/survey_responses/consolto-review-11957681)**

**Rating:** 5.0/5.0 stars

_— Ajit S._

[Read full review](https://www.g2.com/survey_responses/consolto-review-11957681)

**["Seamless Communication Made Effortless with Consolto"](https://www.g2.com/survey_responses/consolto-review-12042549)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/consolto-review-12042549)

#### What Are G2 Users Discussing About Consolto?

- [What is Consolto used for?](https://www.g2.com/discussions/what-is-consolto-used-for)

### [Zowie](https://www.g2.com/products/zowie/reviews)

Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.

**Average Rating:** 4.7/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Zowie?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Zowie?

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website)  
100 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Zowie?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

##### Cons

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)**

**Rating:** 5.0/5.0 stars

_— Dawid T._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

**["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)**

**Rating:** 4.5/5.0 stars

_— Piotr P._

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)

### [REVE Chat](https://www.g2.com/products/reve-chat/reviews)

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to messaging apps and mobile platforms. With a unified platform for live chat, LLM-driven Chatbot & AI Agents, automated campaigns, ticketing, and voicebots, REVE Chat gives you complete control over the customer journey — across WhatsApp, Instagram, Facebook Messenger, Telegram, YouTube, Google My Business, Play Store, App Store, and in-app SDKs, alongside integrations with your CRM, helpdesk, and analytics tools. Whether you're handling high-volume support, driving sales via automation, or delivering proactive onboarding, REVE Chat helps your team work smarter with a mix of automation, AI, and human support — all from one platform.

**Average Rating:** 4.6/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate REVE Chat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 9.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind REVE Chat?

- **Seller:** [Revechat](https://www.g2.com/sellers/revechat)
- **Year Founded:** 2014
- **HQ Location:** Singapore, Singapore
- **Twitter:** @REVEChat  
1,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60257273d973a203ec32b0d5386da00b32c4d16a80cb4d02843a6022a7ea0dcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9260021%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 25% Small

#### What Do G2 Reviewers Say About REVE Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly chat communication** of REVE Chat, enhancing interactions and customer satisfaction significantly.
- Users value the **effective customer engagement** tools of REVE Chat, enhancing satisfaction and streamlining support processes.
- Users commend REVE Chat for its **exceptional customer support** , facilitating quick API access and improving overall efficiency.
- Users value the **customization options** of REVE Chat, allowing for a tailored chat experience that matches brand identity.
- Users rave about the **user-friendly interface** of REVE Chat, enhancing customer support and engagement effortlessly.

##### Cons

- Users report **lagging issues** in the chat interface, disrupting conversations and impacting the overall user experience.
- Users find the **learning curve steep** due to confusing documentation and difficulty finding essential information.
- The **documentation lacks clarity** , making it difficult to locate essential information like auth tokens and account IDs.
- Users experience **poor integration** with third-party tools, which limits flexibility and functionality for their business needs.
- Users find the **poor interface design** frustrating, as it can interrupt conversations and hinder usability.

#### What Are Recent G2 Reviews of REVE Chat?

**["Great experience with simple way!"](https://www.g2.com/survey_responses/reve-chat-review-11387586)**

**Rating:** 4.5/5.0 stars

_— Luca R._

[Read full review](https://www.g2.com/survey_responses/reve-chat-review-11387586)

**["We just wanted to extend a big thank you for being a reliable partner over the past 13 Months."](https://www.g2.com/survey_responses/reve-chat-review-11328959)**

**Rating:** 5.0/5.0 stars

_— Ar A._

[Read full review](https://www.g2.com/survey_responses/reve-chat-review-11328959)

### [Jitbit Helpdesk](https://www.g2.com/products/jitbit-helpdesk/reviews)

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

**Average Rating:** 4.3/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate Jitbit Helpdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jitbit Helpdesk?

- **Seller:** [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122)
- **Year Founded:** 2004
- **HQ Location:** Edinburgh, Scotland
- **Twitter:** @jitbithelpdesk  
350 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e17601bdc25bf0f7119483e93f102b517d85441dba4e0c6ac15ffbf2e03c60a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F352453%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 66% Medium, 26% Large

#### What Do G2 Reviewers Say About Jitbit Helpdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Jitbit Helpdesk, enabling them to tailor the ticketing system to their needs.
- Users value the **customization** of Jitbit Helpdesk, allowing tailored ticketing solutions for their specific needs.

##### Cons

- Users note the **old school design** and fewer features compared to pricier competitors, affecting overall scalability.
- Users note the **limited features** of Jitbit Helpdesk compared to pricier competitors, impacting its overall effectiveness.
- Users criticize Jitbit Helpdesk for its **poor performance** , citing outdated design and lack of features compared to competitors.

#### What Are Recent G2 Reviews of Jitbit Helpdesk?

**["Streamlined Membership Support with Automation Enhancements"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)**

**Rating:** 5.0/5.0 stars

_— Verified User in Legal Services_

[Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)

**["Excellent Ticketing Tool for all Industry types"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)**

**Rating:** 5.0/5.0 stars

_— Luis M._

[Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)

#### What Are G2 Users Discussing About Jitbit Helpdesk?

- [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for)
- [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work)
- [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software)
- [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system)
- [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit)

### [Willdesk](https://www.g2.com/products/willdesk/reviews)

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all stages of their business growth. With Willdesk, empower your support team to automate repetitive tasks, personalize interactions, and deliver an exceptional experience that delights customers. Willdesk helps you streamline complex support tasks, making it easier than ever to exceed customer expectations and drive satisfaction."

**Average Rating:** 4.9/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Willdesk?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Willdesk?

- **Seller:** [Willdesk](https://www.g2.com/sellers/willdesk)
- **Year Founded:** 2014
- **HQ Location:** 8 The Green SteA, Dover, Kent, DE, 19901
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69b2bdabcfed8afaa8d321396e5af4bbffb8cfb36472f666911a0a6e9c264f5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwilldesk%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Willdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** of Willdesk, noting quick and friendly assistance with integrations and issues.
- Users find Willdesk's **helpful customer support** and free trials invaluable for enhancing their experience and brand engagement.
- Users appreciate the **easy integrations** of Willdesk, enhancing functionality and user experience seamlessly with their stores.
- Users love the **easy navigation** of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.
- Users highlight the **easy navigation** of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify.

##### Cons

- Users find the **pricing too high** , which may deter potential clients from using Willdesk.
- Users desire more **layout customization options** in Willdesk to enhance their personalization experience.

#### What Are Recent G2 Reviews of Willdesk?

**["Great App Features and Fast Response for support"](https://www.g2.com/survey_responses/willdesk-review-11529530)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/willdesk-review-11529530)

**["Excellent product for encouraging customers to get in touch."](https://www.g2.com/survey_responses/willdesk-review-10998550)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/willdesk-review-10998550)

### [tawk.to](https://www.g2.com/products/tawk-to/reviews)

tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate tawk.to?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 8.4/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind tawk.to?

- **Seller:** [tawk.to](https://www.g2.com/sellers/tawk-to)
- **Year Founded:** 2012
- **HQ Location:** Las Vegas, NV
- **Twitter:** @tawktotawk  
5,658 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa83ab7af5e2275ad1a03e1534e4f094081e335a082675ff8ab2b5c3c3dc7b02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5611254%2F&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 24% Medium

#### What Do G2 Reviewers Say About tawk.to?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently.
- Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze.
- Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget.
- Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient.
- Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others.

##### Cons

- Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to.
- Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to.
- Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs.
- Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options.
- Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively.

#### What Are Recent G2 Reviews of tawk.to?

**["Interactive Interface with Helpful Automation and AI"](https://www.g2.com/survey_responses/tawk-to-review-12459044)**

**Rating:** 4.5/5.0 stars

_— Sushmeet S._

[Read full review](https://www.g2.com/survey_responses/tawk-to-review-12459044)

**["Great reliable Live Chat for Real-Time Customer Engagement"](https://www.g2.com/survey_responses/tawk-to-review-12698583)**

**Rating:** 5.0/5.0 stars

_— Bachchan J._

[Read full review](https://www.g2.com/survey_responses/tawk-to-review-12698583)

#### What Are G2 Users Discussing About tawk.to?

- [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment

### [Text](https://www.g2.com/products/text-text/reviews)

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.

**Average Rating:** 4.1/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Text?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.5/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Text?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 42% Medium

#### What Do G2 Reviewers Say About Text?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **simplicity and helpful Copilot feature** , enhancing their ability to quickly access needed information.
- Users appreciate the **simplicity of call management** , finding it easy to navigate and utilize effectively.
- Users appreciate the **simplicity of the layout** , finding it helpful, especially with the Copilot feature.
- Users appreciate the **ease of use** , finding the layout simple and helpful to navigate for information.
- Users appreciate the **simple layout and helpful notification options** , with Copilot being a favorite for quick information access.

#### What Are Recent G2 Reviews of Text?

**["​​We stopped losing sales at the finish line"](https://www.g2.com/survey_responses/text-review-12471308)**

**Rating:** 5.0/5.0 stars

_— Jerry H._

[Read full review](https://www.g2.com/survey_responses/text-review-12471308)

**["Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications"](https://www.g2.com/survey_responses/text-review-12908204)**

**Rating:** 4.0/5.0 stars

_— Hussein M._

[Read full review](https://www.g2.com/survey_responses/text-review-12908204)

### [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments.

**Average Rating:** 4.2/5.0

**Total Reviews:** 348

#### How Do G2 Users Rate Rocket.Chat?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.1/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Rocket.Chat?

- **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies)
- **Year Founded:** 2015
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @RocketChat  
24,290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20c6c03102f1247163ae4586ea51dff0f1f4f327258151bd7226ff64c352eb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9487844%2F&secure%5Burl_type%5D=linkedin_company_website)  
185 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Medium, 36% Small

#### What Do G2 Reviewers Say About Rocket.Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs.
- Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams.
- Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly.
- Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently.
- Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications.

##### Cons

- Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users.
- Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance.
- Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users.
- Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users.
- Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage.

#### What Are Recent G2 Reviews of Rocket.Chat?

**["Rocket.Chat: Flexible, Secure, and Built for Custom Workflows"](https://www.g2.com/survey_responses/rocket-chat-review-12706525)**

**Rating:** 4.5/5.0 stars

_— Maricela B._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525)

**["Intuitive, High-ROI Communication That Speeds Engineering Resolutions"](https://www.g2.com/survey_responses/rocket-chat-review-12725883)**

**Rating:** 4.5/5.0 stars

_— Steve H._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883)

#### What Are G2 Users Discussing About Rocket.Chat?

- [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment

### [Chatwoot](https://www.g2.com/products/chatwoot/reviews)

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

**Average Rating:** 4.5/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Chatwoot?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatwoot?

- **Seller:** [Chatwoot](https://www.g2.com/sellers/chatwoot)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bbf5a6f014f07ce28fd4f42a67033d7da255a99ba76bfba5472ade39719d95a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwoot&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Do G2 Reviewers Say About Chatwoot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Chatwoot for its **easy setup** , allowing seamless integration and quick implementation of customer support solutions.
- Users value the **s seamless integrations** of Chatwoot, which consolidate communications and streamline customer support efforts effectively.
- Users praise the **seamless chat functionality** of Chatwoot, enhancing customer support through conversation continuity and accessibility.
- Users find Chatwoot to be **very easy to implement and use** , streamlining customer support for small teams effectively.
- Users find **easy implementation** of Chatwoot enhances their customer support experience, seamlessly integrating with other tools.

##### Cons

- Users experience occasional **connectivity issues** with Chatwoot's portal, leading to frustrating disconnections during use.
- Users experience **limited connectivity** with Chatwoot, leading to occasional disconnections that disrupt their workflow.
- Users often face **technical issues** , including glitches and disconnections, impacting their experience with Chatwoot.
- Users experience **disconnection issues** with Chatwoot's portal, leading to frustrating interruptions during conversations.
- Users report occasional **disconnections** in Chatwoot's portal, disrupting communication and causing frustration.

#### What Are Recent G2 Reviews of Chatwoot?

**["Chatwood : The Multi-Platform Social Media Manager for your Business"](https://www.g2.com/survey_responses/chatwoot-review-12751755)**

**Rating:** 5.0/5.0 stars

_— Ayush J._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-12751755)

**["Best Intercom alternative"](https://www.g2.com/survey_responses/chatwoot-review-10412370)**

**Rating:** 5.0/5.0 stars

_— Luca P._

[Read full review](https://www.g2.com/survey_responses/chatwoot-review-10412370)

#### What Are G2 Users Discussing About Chatwoot?

- [What is Chatwoot used for?](https://www.g2.com/discussions/what-is-chatwoot-used-for)

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=6#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=2#product-list)
- [3](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=3#product-list)
- [4](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=4#product-list)
- [5](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=5#product-list)
- [6](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=6#product-list)
- 7
- [8](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=8#product-list)
- [9](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=9#product-list)
- [10](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=10#product-list)
- [11](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=11#product-list)
- …
- [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=8#product-list)

Spotlight Categories

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Identity Verification Software](https://www.g2.com/categories/identity-verification)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More