# Best Live Chat Software - Page 30

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 462

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,400+ Authentic Reviews
- 462+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T16%3A01%3A29Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D30&secure%5Btoken%5D=0bb828d52f487a13b80fa201edef4e5e729f84e2ed86d7f760487e631382a415&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Pingstreams](https://www.g2.com/products/pingstreams/reviews)

Pingstreams is a self-hosted, AI-powered customer service platform offering live chat, intelligent chatbots, and workflow automation. With 53+ bot actions, 6 LLM model support, and multi-channel messaging (WhatsApp, Messenger, Email), Pingstreams delivers enterprise-grade customer support at a fraction of the cost. Unlike per-resolution pricing models, Pingstreams offers transparent, flat-rate pricing starting at $41/month. Features include: AI chatbots with knowledge base integration, real-time live chat, shared inbox, team management, analytics & reporting, custom branding, and self-hosted deployment options. Trusted by 15,000+ businesses worldwide.

#### Who Is the Company Behind Pingstreams?

- **Seller:** [Pingstreams](https://www.g2.com/sellers/pingstreams)
- **HQ Location:** Sheridan, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a3dbea51668de134ad93ed0d6edb4efe8c9492a65bd64b688cdd8aa4b880fb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpingstreams%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [Pipz](https://www.g2.com/products/pipz/reviews)

An advanced, easy to use marketing automation platform

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Pipz?

- **Seller:** [eCentry](https://www.g2.com/sellers/ecentry)
- **Year Founded:** 1999
- **HQ Location:** Florianópolis, BR
- **Twitter:** @maildocker\_  
70 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5fcf5956fb008a4cde57f2afc1e56c32f4f2cdbf28d7bcb46dbf34b08ac2b47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F795786&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Pipz?

**["The best brazilian Marketing Automation tool for now"](https://www.g2.com/survey_responses/pipz-review-830279)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/pipz-review-830279)

### [Pulsedesk](https://www.g2.com/products/pulsedesk/reviews)

A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.

#### Who Is the Company Behind Pulsedesk?

- **Seller:** [Pulsedesk](https://www.g2.com/sellers/pulsedesk)
- **HQ Location:** West Kensington, GB
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f1b828f71de3e077ac143b16b90554a6dc2ffac3287a88eb75eda4fed51b39d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F85924438%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Raq.com](https://www.g2.com/products/raq-com/reviews)

Powerful tools to get real work done, fast. One platform, pay as you go, with tools that replace the subscriptions piling up on your bank statement. AI chat, e-signatures, document design, forms, image optimisation, receipt extraction and more. Most tools are free or pay-as-you-go, and credits never expire. New modules are shipping daily, and the community (you) votes on what gets built next. 3,000 free credits when you sign up.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Raq.com?

- **Seller:** [Raq.com](https://www.g2.com/sellers/raq-com)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=612dd3b00fdd1f637506efd8893f714fafd67f309422f68f92fe06400b51cd10&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fraq-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Raq.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Raq.com to be **easy to use and implement** , enhancing their organization and tracking of important opportunities.
- Users find the **implementation ease** of Raq.com beneficial for tracking grants and professional development efficiently.
- Users find Raq.com **easy to use for tracking** grants and opportunities essential for filmmakers and professionals.

#### What Are Recent G2 Reviews of Raq.com?

**["It's like my own intelligence, surveillance and reconnaissance team"](https://www.g2.com/survey_responses/raq-com-review-9861824)**

**Rating:** 5.0/5.0 stars

_— Tristan O._

[Read full review](https://www.g2.com/survey_responses/raq-com-review-9861824)

### [ReachLocal Live Chat](https://www.g2.com/products/reachlocal-live-chat/reviews)

GET LEADS WHILE YOU SLEEP WITH LIVE CHAT

#### Who Is the Company Behind ReachLocal Live Chat?

- **Seller:** [USA TODAY Co.](https://www.g2.com/sellers/usa-today-co)
- **Year Founded:** 1906
- **HQ Location:** Gannett Co., Inc. 1675 Broadway, 23rd Floor New York, NY 10019
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65dc8c58123a4e0b1575ef00b11f1e89f596276532208c053019987fa8bf6ce2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgannett%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,795 employees on LinkedIn®
- **Ownership:** NYSE: GCI

### [ReferralYogi](https://www.g2.com/products/referralyogi/reviews)

A SaaS platform for businesses to engage with its customers via Meta's & Google's messaging channels. Its a "easy to use" platform to send maketing drip campaigns, handle incoming enquiries and measure customer feedback via WhatsApp API, Instagram & Google's Business Messages. Our GenAI powered GPT Reviews module auto responds to customer reviews and provides deep "Voice of Customer" Insights.

#### Who Is the Company Behind ReferralYogi?

- **Seller:** [ReferralYogi](https://www.g2.com/sellers/referralyogi)
- **Year Founded:** 2017
- **HQ Location:** Chennai, IN
- **Twitter:** @referralyogi  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=903389a02a06faeb2309dcfded62fd371627695337d523ae431e398b1ad9cca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freferralyogi&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Remark](https://www.g2.com/products/remark-remark/reviews)

AI shopping assistant

#### Who Is the Company Behind Remark?

- **Seller:** [Remark](https://www.g2.com/sellers/remark)
- **Year Founded:** 2012
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ab8ded3af91c01619eb41cb299c1ee8bd918389e2b1d910f81f51178433e05a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwithremark%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [SAAS First](https://www.g2.com/products/saas-first/reviews)

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SAAS First?

- **Customization :** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAAS First?

- **Seller:** [GBD Software as a Service Private Limited Company](https://www.g2.com/sellers/gbd-software-as-a-service-private-limited-company)
- **Year Founded:** 2016
- **HQ Location:** Lakitelek, HU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83150621f7abcaae8cb73d3f4f64a27cb57d60c10395ba527e66d355b7634426&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmillionverifier%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of SAAS First?

**["Best Saas first"](https://www.g2.com/survey_responses/saas-first-review-8576772)**

**Rating:** 5.0/5.0 stars

_— Reeja Mol P._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-8576772)

**["Seamless Communication, Stellar Support"](https://www.g2.com/survey_responses/saas-first-review-12457550)**

**Rating:** 5.0/5.0 stars

_— Hany M._

[Read full review](https://www.g2.com/survey_responses/saas-first-review-12457550)

### [Sendara](https://www.g2.com/products/sendara/reviews)

We help businesses send iMessages directly from their CRM, helping them 2-3x their response rates compared to SMS.

#### Who Is the Company Behind Sendara?

- **Seller:** [Sendara](https://www.g2.com/sellers/sendara)
- **Year Founded:** 2025
- **HQ Location:** New York City, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e8db871261afa53eb640cf5eee22e4292c3b7d188707a076bcbcb6ea63a6395&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsendara-io&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Sinorbis](https://www.g2.com/products/sinorbis/reviews)

Sinorbis is on a mission to simplify how international marketing teams create digital experiences to engage global audiences, wherever they are. Our platform centralises fragmented channels and enables teams to manage the entire customer journey from one place. Reach  - Reach and build an audience wherever they are. Create seamless experiences with localised digital content, assets and collateral. Ensure your brand is discoverable on any channel, in any market. Engage - Engage prospects on the channels they already use like WeChat and WhatsApp. Centralise fragmented messaging channels into a single hub. Nurture your audience at scale in the markets that matter. Convert - Build trust with prospects through direct, one-to-one conversations on the channels they prefer. Share the right localised message and content at the right time. Support decision making and drive outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Sinorbis?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Sinorbis?

- **Seller:** [Sinorbis](https://www.g2.com/sellers/sinorbis)
- **Year Founded:** 2016
- **HQ Location:** Sydney, AU
- **Twitter:** @sinorbistweet  
276 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d96b64afcf01d6f3315e27d13ffd888fdd0c6e2724cdd81d5c6335a1c6c8706&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsinorbis&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of Sinorbis?

**["Fantastic service, great company"](https://www.g2.com/survey_responses/sinorbis-review-1432311)**

**Rating:** 5.0/5.0 stars

_— Paul D._

[Read full review](https://www.g2.com/survey_responses/sinorbis-review-1432311)

**["Easy to use programs in your language"](https://www.g2.com/survey_responses/sinorbis-review-4162000)**

**Rating:** 5.0/5.0 stars

_— Maggie P._

[Read full review](https://www.g2.com/survey_responses/sinorbis-review-4162000)

### [sisCall Center](https://www.g2.com/products/siscall-center/reviews)

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

#### Who Is the Company Behind sisCall Center?

- **Seller:** [pluri sistemas](https://www.g2.com/sellers/pluri-sistemas)
- **Year Founded:** 2016
- **HQ Location:** Juiz de Fora, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df14067d10d2736325af14b4601f9f7c05b05b9ef0d4a26215ebf0fbccedf9d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpluri-sistemas&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

### [SiteHood](https://www.g2.com/products/sitehood/reviews)

SiteHood offers live chat solution for online sales and service on websites.

#### Who Is the Company Behind SiteHood?

- **Seller:** [SiteHood](https://www.g2.com/sellers/sitehood)
- **Year Founded:** 2009
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e6f880dccbe1f6c247e54c5569a1afe1db34e7bf206659407ad1e4bbd0ed000b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitehood&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [SMS-Magic](https://www.g2.com/products/sms-magic/reviews)

SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed!

**Average Rating:** 4.0/5.0

**Total Reviews:** 115

#### How Do G2 Users Rate SMS-Magic?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SMS-Magic?

- **Seller:** [SMS Magic](https://www.g2.com/sellers/sms-magic-63a7e80f-dbbd-4fea-90dd-e4679128dcb7)
- **Company Website:** www.sms-magic.com
- **Year Founded:** 2008
- **HQ Location:** Henderson, US
- **Twitter:** @screenmagicMM  
530 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1cff75abc037f53e148f104c675e89e84072a3a0e3957cc7c61b89cd38e65598&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1110444%2F&secure%5Burl_type%5D=linkedin_company_website)  
307 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Legal Services
- **Company Size:** 60% Small, 36% Medium

#### What Do G2 Reviewers Say About SMS-Magic?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **enhanced customer engagement** with SMS-Magic, leading to improved communication and increased ROI.
- Users find SMS-Magic **incredibly easy to use** , enhancing customer engagement and streamlining communication effortlessly.
- Users commend the **seamless CRM integration** of SMS-Magic, which enhances personalized marketing and customer engagement significantly.
- Users appreciate the **responsive customer support** of SMS Magic, ensuring smooth communication and satisfaction over many years.
- Users praise the **easy integration** of SMS-Magic, facilitating seamless communication across various systems with minimal disruption.

##### Cons

- Users find the **difficult setup** of SMS-Magic challenging, often leading to frustration during configuration and integration.
- Users find the **pricing excessively high** , particularly burdensome for small teams facing increased message volumes.
- Users find the **learning curve steep** with SMS-Magic due to complex setups and advanced feature discovery challenges.
- Users find the **initial setup complex** , leading to challenges in configuration and overall satisfaction with SMS-Magic.
- Users often face **poor customer support** , citing unresponsiveness and lack of solutions as major frustrations with SMS-Magic.

#### What Are Recent G2 Reviews of SMS-Magic?

**["Fast, Easy to Use, but Camera Needs Improvement"](https://www.g2.com/survey_responses/sms-magic-review-11992012)**

**Rating:** 5.0/5.0 stars

_— Mr Kyle.J J._

[Read full review](https://www.g2.com/survey_responses/sms-magic-review-11992012)

**["Seamless CRM SMS Integration with Two-Way Messaging and Smart Automation"](https://www.g2.com/survey_responses/sms-magic-review-12228142)**

**Rating:** 5.0/5.0 stars

_— Sanket P._

[Read full review](https://www.g2.com/survey_responses/sms-magic-review-12228142)

#### What Are G2 Users Discussing About SMS-Magic?

- [Is SMS Magic free?](https://www.g2.com/discussions/is-sms-magic-free)
- [What is the SMS feature?](https://www.g2.com/discussions/what-is-the-sms-feature)
- [What is SMS magic?](https://www.g2.com/discussions/what-is-sms-magic)
- [What is Text Magic used for?](https://www.g2.com/discussions/what-is-text-magic-used-for)

### [Swirl](https://www.g2.com/products/swirl-swirl/reviews)

Swirl is an AI-powered solution designed to enhance e-commerce product pages by embedding a native, on-page AI experience that mimics a knowledgeable in-store expert.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Swirl?

- **Seller:** [Swirl](https://www.g2.com/sellers/swirl)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Swirl?

**["Effortless Comparison, Exceptional Insights"](https://www.g2.com/survey_responses/swirl-review-12590287)**

**Rating:** 5.0/5.0 stars

_— Sagnik D._

[Read full review](https://www.g2.com/survey_responses/swirl-review-12590287)

### [The Chat Widget](https://www.g2.com/products/the-chat-widget/reviews)

3kb, super lightweight chat widget for website owners to chat with their customers.

#### Who Is the Company Behind The Chat Widget?

- **Seller:** [The Chat Widget](https://www.g2.com/sellers/the-chat-widget)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10340f939dc0670303f7003d3e49fd463b9e87d92d7fbbf9603c41585be01431&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-chat-widget%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=29#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=2#product-list)
- …
- [26](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=26#product-list)
- [27](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=27#product-list)
- [28](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=28#product-list)
- [29](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=29#product-list)
- 30
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list)

Spotlight Categories

[Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)

[Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)

[Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Product Analytics Software](https://www.g2.com/categories/product-analytics)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More