# Best Live Chat Software - Page 29

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,500+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T21%3A11%3A59Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D29&secure%5Btoken%5D=44ca43653332f6a264b52ae4773d719f6bcc4f4e492ec246950e95e2b0dfe932&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Mylivechat](https://www.g2.com/products/mylivechat/reviews)

Live chat software offers more than just chat. Push links to visitors, co-browse with online shoppers, and learn how they found your site. Interact with web site visitors and give them the assistance they're seeking.

#### Who Is the Company Behind Mylivechat?

- **Seller:** [Mylivechat](https://www.g2.com/sellers/mylivechat)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **Twitter:** @My\_LiveChat  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2911701c88a4926ebbd03a98a646553597b0675a9371f32a8a3ec8f77bd6b4fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqtc-engineering-%2526-contracting%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [nativeMsg](https://www.g2.com/products/nativemsg/reviews)

nativeMsg is a Chicago company providing a single platform to create, manage and deploy automated, intelligent messaging experiences across multiple channels (SMS/MMS/RCS, Messenger, Twitter, Alexa, web chat, and more). They are an early leader in the new 5G RCS business messaging space. RCS is a new exciting channel that moves features of a native mobile application into the native SMS inbox of a mobile device. The SMS inbox will transform into a host of mini-applications and become a direct conversation link between consumers and brands allowing 1:1 direct marketing. They are working closely with brands using their platform to deploy these messaging experiences.

#### Who Is the Company Behind nativeMsg?

- **Seller:** [nativeMsg](https://www.g2.com/sellers/nativemsg)
- **Year Founded:** 2017
- **HQ Location:** Chicago, US
- **Twitter:** @TheNativeMsg  
2,230 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c10d0d90a66f52b3189b3e37c2f04d0c7804644b1ef86dbd3280782936f0877&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnativemsg%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Navu](https://www.g2.com/products/navu/reviews)

Navu is the AI companion built specifically for business websites. It lives directly on your site as a smart, self-serve sidebar that helps buyers get the answers they need, explore your product, and convert without ever filling out a form or waiting to talk to sales. Today’s buyers want to do their own research and move at their own pace. Navu makes that easy by transforming your existing content into a guided experience that’s fast, helpful, and always relevant. Installing Navu takes just a few minutes. With a simple line of code, it becomes part of your website and immediately begins pulling from your product pages, blog posts, PDFs, and other resources. When a prospect lands on your site, Navu uses AI to understand what they’re looking for and offers personalized guidance in real time. Whether someone is comparing solutions, evaluating features, or learning about integrations, Navu makes sure the most relevant content is right at their fingertips. Unlike traditional chatbots, Navu isn’t there to gatekeep or follow a rigid script. It acts more like a product-savvy teammate, guiding buyers through their journey and pointing them to high-value actions like booking a demo, downloading a case study, or starting a free trial. It is designed to support real buying intent and help visitors take confident steps toward conversion. For marketing teams, Navu is also a powerful source of insight. It shows you what buyers are searching for, which content performs best, and where engagement is falling short. These analytics help you fine-tune messaging, identify content gaps, and improve the experience continuously without needing more tools or manual tagging. Navu is built to be turnkey and lightweight. It works with any CMS or tech stack, requires zero ongoing engineering effort, and automatically gets smarter as you update or add new content. There is no need for a redesign or a new funnel strategy. Navu helps the content you already have work harder, right where buyers are looking. For companies who want to meet buyers on their terms and drive more pipeline from their website, Navu is a simple, effective way to modernize the experience and turn interest into action.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Navu?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customization :** 0.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Navu?

- **Seller:** [Navu](https://www.g2.com/sellers/navu)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=949d2907a3f648b38ab2248070541f678fa990c37af38c6fff3c7b4c5a041e60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnavuhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small

#### What Do G2 Reviewers Say About Navu?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integration and exceptional customer support** provided by Navu, enhancing overall productivity.
- Users praise Navu for its **excellent customer support** , receiving timely responses that enhance their overall experience.
- Users find Navu's **ease of use** exceptional, enabling seamless integration and valuable automated customer support.
- Users love the **easy setup** of Navu, enabling swift integration and immediate functionality without complicated programming.
- Users value Navu for its **efficiency** , providing clear answers and reducing customer service volume significantly.

##### Cons

- Users find the **learning curve challenging** with Navu, needing better training and a more intuitive interface.
- Users find **difficult learning** with Navu due to its unintuitive backend and a need for better training interfaces.
- Users find the **difficult navigation** of Navu challenging, which complicates account management and usability.
- Users find the **limited features** of Navu a bit frustrating, especially lacking integration with Shopify for ease of use.
- Users find the **backend not intuitive** enough, wishing for a more seamless integration and improved user-friendliness.

#### What Are Recent G2 Reviews of Navu?

**["Powerful Customer Support Tool for E-Commerce"](https://www.g2.com/survey_responses/navu-review-12345017)**

**Rating:** 4.0/5.0 stars

_— Teresa Z._

[Read full review](https://www.g2.com/survey_responses/navu-review-12345017)

**["Effortless Chatbot Integration and Outstanding Support"](https://www.g2.com/survey_responses/navu-review-12009542)**

**Rating:** 5.0/5.0 stars

_— Zohray B._

[Read full review](https://www.g2.com/survey_responses/navu-review-12009542)

### [NestDesk](https://www.g2.com/products/nestscale-nestdesk/reviews)

NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your customer support team can minimize the average response time, provide a faster and more personal experience to customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind NestDesk?

- **Seller:** [NestScale](https://www.g2.com/sellers/nestscale)
- **Year Founded:** 2022
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0182657ccdb255a2340df3ece333a6ebfc2c315b6e8d84ee2edc7f206dd51e29&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnestscale&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of NestDesk?

**["very easy to use"](https://www.g2.com/survey_responses/nestdesk-review-8855214)**

**Rating:** 4.5/5.0 stars

_— Verified User in Broadcast Media_

[Read full review](https://www.g2.com/survey_responses/nestdesk-review-8855214)

### [Omnicus](https://www.g2.com/products/omnicus/reviews)

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

#### Who Is the Company Behind Omnicus?

- **Seller:** [Omnicus](https://www.g2.com/sellers/omnicus)
- **Year Founded:** 2016
- **HQ Location:** Oslo, NO
- **Twitter:** @omnicus\_com  
188 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46dbb246cb963f29b200bc536fe16f2a44db0b65f9890b94e35a1890fd313412&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10700422&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [omniCustomers](https://www.g2.com/products/omnicustomers/reviews)

Engage your customer at every step of their journey. Omnibasis Customer Management 360° is everything you need to organize, track, and manage your leads and customers with no monthly fees. omniCustomers is Omnibasis's enterprise software as a service that enables businesses and professionals, large and small, to manage a full featured customer journey. Don't pay for what you won't use. Omnibasis’s integrated customer management platform gives your business a complete view of your customer! With omniCustomers solutions businesses are enabled with the technology and tools to manage a cloud-based sales pipeline and speed up your sales team, staying organized effortlessly, log every customer activity automatically, and chat with prospects and customers in real time, without the costs and challenges associated with building and maintaining your own infrastructure. Unleash the power and capabilities of a Customer Relationship Management and Sales Automation platform with Omnibasis With omniCustomers CRM (Customer Relationship Management) cloud software we help businesses manage their customer interactions and relationships more efficiently with key features of CRM cloud software: Contact Management omniCustomers CRM system enables businesses to manage their contacts and customer information in a centralized location. This can include basic contact details, communication history, and other relevant data. All can be configured with unlimited custom fields. Sales Management omniCustomers CRM software helps sales teams manage their sales pipeline, track leads, and monitor the progress of deals. It provides insights into sales performance and help identify areas for improvement. Marketing Automation omniCustomers CRM system offers marketing automation features that enable businesses to automate marketing tasks, such as sending emails, social media posts, and other communications. Customer Service omniCustomers CRM helps businesses manage their customer service operations by tracking customer interactions, providing a help desk, and enabling customers to submit support requests. Analytics and Reporting omniCustomers CRM software provides businesses with valuable insights into their customer data, such as customer behavior, preferences, and buying patterns. It helps your businesses to make more informed decisions and improve their overall performance. Mobile Access omniCustomers CRM offer mobile access, which enables business users to access customer data and manage their customer interactions from their mobile devices. omniCustomers CRM cloud software from Omnibasis helps your business streamline customer interactions and improve their overall customer relationships. Start with omniCustomers FREE today.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind omniCustomers?

- **Seller:** [Omnibasis Inc.](https://www.g2.com/sellers/omnibasis-inc)
- **HQ Location:** N/A
- **Twitter:** @omnibasisinc  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of omniCustomers?

**["Streamlining Customer Relationships with Omni Customers !"](https://www.g2.com/survey_responses/omnicustomers-review-9227298)**

**Rating:** 4.5/5.0 stars

_— Manoj K._

[Read full review](https://www.g2.com/survey_responses/omnicustomers-review-9227298)

### [Omnidek](https://www.g2.com/products/omnidek/reviews)

Omnidek is an easy-to-use, intuitive Work Process Management platform that centralizes control over repetitive processes for any industry and every team. Create seamless, fast workflows with real-time approvals and business driven chat, drag and drop to build any form or app with reporting on every process. Always see exactly what you need to know using conditional notifications to move work forward. The ultimate alternative to email, spreadsheets, and all those apps.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Omnidek?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Omnidek?

- **Seller:** [Omnidek](https://www.g2.com/sellers/omnidek)
- **Year Founded:** 2012
- **HQ Location:** Baton Rouge, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb65270d2422e8e08541b280a7b2c7cb9b10e6d3a4ccef79eaecfe1389a08983&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7585716&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Omnidek?

**["Great Product!"](https://www.g2.com/survey_responses/omnidek-review-3193348)**

**Rating:** 4.0/5.0 stars

_— Corey H._

[Read full review](https://www.g2.com/survey_responses/omnidek-review-3193348)

#### What Are G2 Users Discussing About Omnidek?

- [What is Omnidek used for?](https://www.g2.com/discussions/what-is-omnidek-used-for)

### [Onicon](https://www.g2.com/products/onicon/reviews)

Onicon is a live chat solution.

#### Who Is the Company Behind Onicon?

- **Seller:** [Onicon](https://www.g2.com/sellers/onicon)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Open](https://www.g2.com/products/open-cx-open/reviews)

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Open?

- **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx)
- **Year Founded:** 2025
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e67d0fe1281268f1a500d1aeed2223e184cc170f0b7e4d1b7ec37552ecd5358&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopencx&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Open?

**["Easy to Use and Manage—Building an AI Agent Is Simple"](https://www.g2.com/survey_responses/open-review-12947749)**

**Rating:** 5.0/5.0 stars

_— Taimour H._

[Read full review](https://www.g2.com/survey_responses/open-review-12947749)

**["Great software, really useful!"](https://www.g2.com/survey_responses/open-review-10001389)**

**Rating:** 4.5/5.0 stars

_— Connie W._

[Read full review](https://www.g2.com/survey_responses/open-review-10001389)

### [OpenMarket](https://www.g2.com/products/openmarket-openmarket/reviews)

OpenMarket, an Infobip company, specializes in providing cloud-based mobile messaging solutions that enable enterprises to engage effectively with customers and employees. Their services encompass SMS, MMS, RCS, and other messaging channels, facilitating seamless communication across various industries. By leveraging OpenMarket's platform, businesses can enhance customer experiences, streamline operations, and drive revenue growth. Key Features and Functionality: - Multi-Channel Messaging: Supports SMS, MMS, and RCS, allowing businesses to reach customers through their preferred communication channels. - Global Reach: Direct connections with over 650 mobile operators worldwide, ensuring reliable message delivery across more than 190 countries. - Scalability: Processes over 14 billion customer interactions monthly, accommodating the needs of large enterprises. - Use Case Versatility: Facilitates various applications, including customer feedback surveys, appointment reminders, emergency alerts, mobile coupons, and secure PIN authentication. Primary Value and Solutions: OpenMarket empowers enterprises to optimize operational functions, enhance internal and external communications, and improve customer experiences. By integrating their mobile engagement solutions, businesses can reduce support costs, generate new revenue streams, and gain a competitive advantage in their respective markets.

#### Who Is the Company Behind OpenMarket?

- **Seller:** [Openmarket](https://www.g2.com/sellers/openmarket)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [OvationCXM](https://www.g2.com/products/ovationcxm/reviews)

OvationCXM is the orchestration operating system for customer experience. We help banks, payment companies, and enterprises coordinate the work behind onboarding, servicing, and support — across applications, internal teams, and outside partners — so customer journeys move faster, cost less, and stay compliant. No rip-and-replace of legacy systems. No code required. How it works: • Design and manage journeys — A no-code, drag-and-drop builder for internal and customer-facing journey flows. Ecosystem connectors let you include and oversee steps handled by outside vendors, so multi-product, multi-team work runs from a single source of truth. • Orchestrate across the ecosystem — Coordinate execution across core systems, CRMs, and external partners without changing legacy infrastructure or writing code. • Optimize with AI — Use GenAI insights to refine journeys, surface next-best actions, and put technical knowledge in front of support teams so they resolve issues dramatically faster. Built for what's next: Agentic AI As AI agents begin acting on customers' behalf, OvationCXM gives institutions a way to receive, govern, and audit that activity — applying the same controls to AI agents that they apply to people. Our 2026 research found that 71% of finance leaders already factor agentic capability into their choice of bank. Why enterprises choose us: Customer-focused organizations in financial services and other complex, regulated industries rely on OvationCXM to orchestrate the work behind customer journeys, at scale. With the governance and auditability these rigorous industries require. Across our enterprise customers, the results are: 25% reduction in operating expenses 10% increase in revenue 60% improvement in NPS

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate OvationCXM?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind OvationCXM?

- **Seller:** [OvationCXM](https://www.g2.com/sellers/ovationcxm)
- **Year Founded:** 2014
- **HQ Location:** Tiburon, CA
- **Twitter:** @ovationcxm  
2,181 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=472092e27ef6bfc18bb0ff57d12453a287df4e7faebdd1f10c2fd2c994a7a25b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3565119%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 36% Large

#### What Are Recent G2 Reviews of OvationCXM?

**["Broad platform that allows me to replace a number of other apps"](https://www.g2.com/survey_responses/ovationcxm-review-4506261)**

**Rating:** 5.0/5.0 stars

_— Ted K._

[Read full review](https://www.g2.com/survey_responses/ovationcxm-review-4506261)

**["Thank you Boomtown!"](https://www.g2.com/survey_responses/ovationcxm-review-4473096)**

**Rating:** 5.0/5.0 stars

_— Verified User in Restaurants_

[Read full review](https://www.g2.com/survey_responses/ovationcxm-review-4473096)

#### What Are G2 Users Discussing About OvationCXM?

- [What is CXMEngine used for?](https://www.g2.com/discussions/what-is-cxmengine-used-for)

### [Ozonetel](https://www.g2.com/products/ozonetel-ozonetel/reviews)

Ozonetel is a leading provider of cloud-based contact center solutions, offering an AI-powered unified customer experience (CX) platform designed to help businesses engage, convert, and retain customers at scale. Serving over 3,500 global brands across various industries, Ozonetel's platform enables organizations to orchestrate customer journeys across multiple touchpoints, facilitating billions of personalized conversations and providing a comprehensive 360º view of the customer lifecycle. Key Features and Functionality: - Omnichannel Engagement: Manage customer interactions seamlessly across voice, chat, SMS, email, WhatsApp, and social media channels, ensuring a consistent and cohesive experience. - AI-Powered Automation: Deploy Voice AI Agents and Agent Assist tools to automate routine tasks, enhance agent productivity, and deliver human-like conversations in multiple languages. - Advanced Call Management: Utilize features such as automatic call distribution (ACD), interactive voice response (IVR), and various dialer options (predictive, power, preview) to optimize call handling and improve operational efficiency. - Real-Time Analytics and Reporting: Access over 70 call center reports and actionable analytics to monitor performance, track customer interactions, and make informed strategic decisions. - Seamless Integrations: Integrate effortlessly with leading CRM and helpdesk platforms like Salesforce, Zendesk, HubSpot, Freshdesk, and Zoho, enabling a unified workflow and enhanced customer data management. Primary Value and Solutions Provided: Ozonetel's platform addresses the challenges of managing complex customer interactions by offering a scalable, cost-effective, and comprehensive solution that reduces hardware dependencies and simplifies agent management, even in remote or distributed environments. By leveraging AI and deep learning techniques, Ozonetel enhances service efficiency, boosts performance, and significantly increases return on investment for its clients. The platform's ability to unify conversations, automate workflows, and provide real-time insights empowers businesses to deliver superior customer experiences, improve retention rates, and drive growth.

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
358 employees on LinkedIn®

### [Palmate](https://www.g2.com/products/palmate/reviews)

Palmate is a versatile Low-Code/No-Code chatbot platform designed to empower businesses in managing customer support and sales across all communication channels. With Palmate, companies can deliver 24/7 customer support and boost customer acquisition and conversion rates effortlessly.

#### Who Is the Company Behind Palmate?

- **Seller:** [Palamar Teknoloji A.S.](https://www.g2.com/sellers/palamar-teknoloji-a-s)
- **Year Founded:** 2022
- **HQ Location:** Pendik, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=280f7479ce4f303df2df99fcf12cb8c368b7bb44e6c44148566c51288aab6259&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpalmateai&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [Parker Software Live Chat](https://www.g2.com/products/parker-software-live-chat/reviews)

Your specialist for secure live chat and AI Advanced chat technology for enterprise businesses

#### Who Is the Company Behind Parker Software Live Chat?

- **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software)
- **Year Founded:** 2003
- **HQ Location:** Stoke-on-Trent, Staffordshire
- **Twitter:** @ParkerSoftware  
31,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0e5f03b7c8d80a752781e71d0c55a26330f33ef4fd6b3ff18f569b133d8a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200884%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [Pigeon Business](https://www.g2.com/products/pigeon-business/reviews)

Pigeon is the only customer service platform you need to wow your customers. Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for your customers to interact with your business in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights. Core features include: Live Chat with Customers, Group Chat, Forwarding, Internal Chats, Case Notes and Management, Archiving, Real-time Announcements, Contact Directory, Analytics/Ratings, Notifications, Appointments, Web, App

#### Who Is the Company Behind Pigeon Business?

- **Seller:** [Pigeon Platform](https://www.g2.com/sellers/pigeon-platform)
- **HQ Location:** Englewood, US
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3560f3687f88714e09330b51fe43c9a9e0184a6bec10d4bde80a7db87df14417&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fgetpigeon&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=28#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list)
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- [28](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=28#product-list)
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- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=30#product-list)

Spotlight Categories

[Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm)

[Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor)

[Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Product Analytics Software](https://www.g2.com/categories/product-analytics)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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