# Best Live Chat Software - Page 24 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,500+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio) **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T21%3A11%3A53Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D24&secure%5Btoken%5D=549bb1db54e0a750bb09cd738e94bef57f1c2c777f2397cd11e32d678a9a2d5f&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url) ### [Agent IQ](https://www.g2.com/products/agent-iq/reviews) Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch. #### Who Is the Company Behind Agent IQ? - **Seller:** [Agent IQ](https://www.g2.com/sellers/agent-iq) - **Company Website:** agentiq.com - **Year Founded:** 2015 - **HQ Location:** Austin, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cbfb213a98f7f1561433c04f5b8b81d073d568d251ec6c7feded117181c9356&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fagent-iq&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® ### [Aktok Livechat](https://www.g2.com/products/aktok-livechat/reviews) Aktok Live Chat is a modern real-time communication solution designed to help businesses connect instantly with website visitors, capture qualified leads, and deliver exceptional customer support. Built as part of the Aktok automation ecosystem, Live Chat combines intelligent automation with human interaction to create faster, more personalized customer experiences. With Aktok Live Chat, businesses can engage visitors at the right moment, answer questions instantly, and guide prospects smoothly from first interaction to conversion. The platform centralizes conversations, visitor insights, and team collaboration into one easy-to-manage workspace, ensuring no opportunity is missed. Designed for sales, marketing, and support teams, Aktok Live Chat enables companies to respond faster, improve customer satisfaction, and build stronger relationships through real-time engagement. Benefits for Your Business: Increase website engagement and lead generation Provide instant customer support and assistance Improve sales conversions through real-time interaction Reduce support workload with automation Deliver consistent omnichannel customer experiences #### Who Is the Company Behind Aktok Livechat? - **Seller:** [AKTOK](https://www.g2.com/sellers/aktok) - **Year Founded:** 2020 - **HQ Location:** Toronto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e37f007ab32e74d7fea0151801b4e118e4b240c28e36617f92d864e0e50e8089&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faktok-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® ### [All-In-One Messenger for Small and Medium Businesses](https://www.g2.com/products/all-in-one-messenger-for-small-and-medium-businesses/reviews) ChatWerk is an all-in-one messaging platform designed specifically for small and medium-sized enterprises . It consolidates various communication channels—including WhatsApp, Facebook Messenger, Telegram, Google Business Messages, Instagram, and web chat—into a single, user-friendly inbox. This integration enables businesses to manage customer interactions more efficiently, ensuring no inquiry goes unnoticed. With ChatWerk, companies can enhance their customer engagement, streamline communication processes, and maintain compliance with data protection regulations. Key Features and Functionality: - Unified Messaging Inbox: Centralizes multiple messaging platforms into one interface, allowing businesses to handle all customer communications seamlessly. - Team Collaboration: Supports multiple users with individual logins, enabling teams to collaborate effectively on customer inquiries. - Automated Responses: Offers autoresponders and chatbots to manage customer interactions outside of business hours, ensuring continuous engagement. - GDPR Compliance: Ensures all communications are 100% compliant with data protection regulations, safeguarding customer information. - Multi-Device Accessibility: Provides applications for desktop, tablet, and smartphone, allowing businesses to stay connected with customers from any device. Primary Value and Solutions: ChatWerk addresses the challenge SMEs face in managing multiple communication channels by providing a centralized platform that simplifies customer interactions. By integrating various messengers into one inbox, it ensures that businesses never miss a customer inquiry, leading to improved customer satisfaction and loyalty. The platform's automation features reduce response times and operational workload, while its compliance with data protection laws offers peace of mind regarding customer data security. Ultimately, ChatWerk empowers SMEs to enhance their customer service capabilities, streamline communication processes, and drive business growth. #### Who Is the Company Behind All-In-One Messenger for Small and Medium Businesses? - **Seller:** [ChatWerk](https://www.g2.com/sellers/chatwerk) - **Year Founded:** 2021 - **HQ Location:** Nürnberg, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1e52e364fd4c85ae9e90fe093025d89546f060468a07570416a6383f2ff0ccbe&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatwerk&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [AnswerChat](https://www.g2.com/products/answerchat/reviews) AnswerChat is a customer service software that helps to track websites and visitor's statistics. #### Who Is the Company Behind AnswerChat? - **Seller:** [Alpha Media](https://www.g2.com/sellers/alpha-media) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [AsisteClick.com Messenger For Business](https://www.g2.com/products/asisteclick-com-messenger-for-business/reviews) A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Chat with your team: \* 1-on-1: Every user can start a private conversation with another user \* Private groups: Need to work a project? Create a private group and add team members to chat with \* Departments: For every department you setup there is a room where members can share things \* Mentions: Type @ and the name of any teammate to send a mention with a special alert \* Emojis: Easily add emojis to replies and give them a personal touch. \* Easy to implement: Just create your free account and add your team members. \* Collaborators: Invite all your employees to the platform and unleash the collaborative work. \* Send files: Share documents, contracts, PDFs, images and any type of files with your teammates. \* Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending. \* Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform. \* iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android. \* Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Website live chat: \* Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments. \* Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window. \* Tags: Classify chats in tags to easily identify and group chats in the future. \* Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. \* Triggers: Send automated chat invitations based on rules and visitor's behaviour. \* Screenshot capture: Take a look at your customer's screen to offer a better support. \* Transcript by email: You can always email the chat transcript to the customer after a session. \* Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it. \* Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. \* Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. \* Emojis: Both agents and customers can combine text with emojis. \* Send files: Share documents, contracts, PDFs, images and any type of files with your customers. \* Custom fields: Need more information about your customers? Just add custom fields to the chat request form. \* Custom colors: Easily adapt chat window colors to match your business image. \* iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. \* Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Multichannel customer support: \* Multichannel platform: Provide support to multilpe channels from a single platform. \* Twitter: Integrate with your Twitter account and reply to direct messages and mentions. \* eMail to ticket: Forward customer support emails to the platform and convert them into conversations. \* Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. \* Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. \* Manual ticket: Need to continue support after a phone call? Create a manual ticket. \* Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles. \* Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user. \* Assign tickets: You can assign tickets to a particular user or to a whole department. \* Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID. \* Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox. \* Web chat: Your customes can contact you in real right from your website. \* Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger. \* Avoid collisions: Visual alerts let you know who is working on which tickets. \* Tags: Classify tickets in tags to easily identify and group chats in the future. \* Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. \* Emojis: Easily add emojis to ticket replies and give them a personal touch. \* File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates. \* Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority. \* Mentions: Type @ and the name of any teammate to send a mention with a special alert. \* iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. \* Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. #### Who Is the Company Behind AsisteClick.com Messenger For Business? - **Seller:** [AsisteClick.com](https://www.g2.com/sellers/asisteclick-com) - **Year Founded:** 2015 - **HQ Location:** Buenos Aires, AR - **Twitter:** @asisteclick 154 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0bad7fe3dc966af13103f1177352da47e326fc854be950356e7ae966a11a2d51&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasisteclick.com&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [AskSpot](https://www.g2.com/products/askspot-io-askspot/reviews) AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind AskSpot? - **Seller:** [AskSpot.io](https://www.g2.com/sellers/askspot-io) - **HQ Location:** 31-864, al. Jana Pawła II 43b, Cracow, Poland - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb965abe03948024b56ae1f5f130c38df2ba9794e4aa256b9900c8eaf9aba114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faskspot%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of AskSpot? **["Great chatbot! Highly recommend!"](https://www.g2.com/survey_responses/askspot-review-12867117)** **Rating:** 5.0/5.0 stars _— Joanna C._ [Read full review](https://www.g2.com/survey_responses/askspot-review-12867117) ### [Atlasmic](https://www.g2.com/products/atlasmic/reviews) Atlasmic is the platform of live chat, business messenger, sales, inbound marketing and analytics – everything you need to run a modern business online. #### Who Is the Company Behind Atlasmic? - **Seller:** [Atlasmic](https://www.g2.com/sellers/atlasmic) - **Year Founded:** 2020 - **HQ Location:** Vilnius, LT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15b9603f3bab6595b9c434176b8acf45131e90244c624caa3e7f98a6ca82dad7&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlasmic&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [B2Chat: Omnichannel Communication platform for businesses](https://www.g2.com/products/b2chat-omnichannel-communication-platform-for-businesses/reviews) B2Chat is a comprehensive customer service solution that unifies WhatsApp, Facebook Messenger, Instagram, Telegram, and LiveChat into a single interface. Ideal for small, medium, and large enterprises looking to increase sales and customer satisfaction. Key features: Centralized management of multiple communication channels Real-time monitoring and advanced analytics Automated responses and message customization Mass interactive marketing campaigns Contact and lead management Operating in 19 countries, B2Chat offers a secure platform with 98.8% uptime, backed by over 600 satisfied clients. #### Who Is the Company Behind B2Chat: Omnichannel Communication platform for businesses? - **Seller:** [B2Chat](https://www.g2.com/sellers/b2chat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ff3628c6b6d534d97cd089b74979996240b77af5c134856c8ff68f4b09cc9d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fb2chat-eu%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® ### [Binotel LLC](https://www.g2.com/products/binotel-llc/reviews) Binotel LLC offers business communication and customer management solutions primarily in Ukraine and Kazakhstan. Its core service is a virtual PBX system that integrates company phone numbers into a single network, handling call routing, recording, and analytics to manage incoming and outgoing communications. Additional products include Smart CRM for automating lead tracking and sales processes, with integrations to Binotel telephony, Nova Poshta, Viber, Telegram, Apix-Drive, Make, and Zapier, plus a public API for custom connections. Other tools encompass call tracking to evaluate advertising performance, online chat for website interactions, and specialized CRM for service industries like salons. The platform supports scalability for various business sizes, focusing on operational efficiency in areas such as retail, hospitality, and professional services. #### Who Is the Company Behind Binotel LLC? - **Seller:** [Binotel LLC](https://www.g2.com/sellers/binotel-llc) - **Year Founded:** 2011 - **HQ Location:** Kyiv, Ukraine - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8303be71f49a7a342bed75ee82e604485cf599b5f414c4600d247f7b375533b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fproducts%2Fbinotel-smartcrm%2F&secure%5Burl_type%5D=linkedin_company_website) 305 employees on LinkedIn® ### [Birdychat](https://www.g2.com/products/birdychat/reviews) Birdychat - Telegram based live chat widget that sends messages directly from your website to Telegram without requiring visitors to install Telegram or create an account. It combines seamless, real-time communication with easy setup and customization, making it ideal for freelancers, solopreneurs and micro businesses who want fast, direct conversations without complicated tools. #### Who Is the Company Behind Birdychat? - **Seller:** [Birdychat](https://www.g2.com/sellers/birdychat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Bleeper](https://www.g2.com/products/bleeper/reviews) Bleeper is a live chat software tool with help desk functionality. Bleeper was developed for small business owners, customer support, sales and marketing teams.Increase your customer engagement with Bleeper's live chat tool by providing instant answers to their questions. Proactively reach out to prospects browsing your website and help them decide which product or service is right for them. Bleeper live chat has helped over 60,000 large and small companies,increase the growth of their online businesses. Bleeper live chat offers enterprise level features, such as chatbots, Salesforce integration and a customer support ticketing system, all at a price that even the smallest start-up can afford. #### Who Is the Company Behind Bleeper? - **Seller:** [Bleeper](https://www.g2.com/sellers/bleeper) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses. #### Who Is the Company Behind BlueTweak? - **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website) ### [Botcopy](https://www.g2.com/products/botcopy/reviews) The Dialogflow web chat SaaS you need to transform your service the smart way and save oceans of time and money while making customers & employees happy. Build a rich, custom web chat UI for your Dialogflow agent in seconds. Botcopy SaaS is your hub for connecting Dialogflow to your website, organizing your bots, and skinning and designing the look and feel of your bots. Botcopy's advanced features and flexibility put you in total control of your Dialogflow web chat. Botcopy is the choice of the Fortune 500. Users include Riot Games, Genentech, Century 21, NYU, CA.gov, Moneygram, thousands more of all sizes the world over. Botcopy is a certified Google Cloud Partner and A+ Rated BBB company. Free Trial! #### Who Is the Company Behind Botcopy? - **Seller:** [Botcopy](https://www.g2.com/sellers/botcopy) - **Year Founded:** 2017 - **HQ Location:** Los Angeles, US - **Twitter:** @botcopyInc 108 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42156183f7853e1d2d70cadb79d555052281073f2815dd06c9ff059555870554&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbotcopy%2F&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® ### [BoxedChat](https://www.g2.com/products/boxedchat/reviews) Boxed.chat helps businesses connect with website visitors through a simple, modern live chat widget. Install it in minutes to answer questions, capture leads, and provide real-time customer support. Built for teams that want an easy-to-use alternative to bloated chat platforms, Boxed.chat focuses on fast setup, a clean interface, and conversations that help convert visitors into customers. #### Who Is the Company Behind BoxedChat? - **Seller:** [Boxed.chat](https://www.g2.com/sellers/boxed-chat) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2cf6682dc91df823876e80b81f9a65843ea45ce40ef8d53de5caf81a4c0d85d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboxed-chat%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Brexa](https://www.g2.com/products/brexa/reviews) Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Brexa? - **Seller:** [Brexa](https://www.g2.com/sellers/brexa) - **Year Founded:** 2022 - **HQ Location:** Tampa, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0beb23aea84639bafdad1c0b2c88aae7a0ba5fe06331cee58ff203a4a0bf58d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrexa%2F&secure%5Burl_type%5D=linkedin_company_website) 41 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Brexa? **["Efficient tool to manage your business"](https://www.g2.com/survey_responses/brexa-review-9821024)** **Rating:** 4.5/5.0 stars _— Julian D._ [Read full review](https://www.g2.com/survey_responses/brexa-review-9821024) - [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=23#product-list) - [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list) - [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=2#product-list) - … - [20](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=20#product-list) - [21](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=21#product-list) - [22](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=22#product-list) - [23](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=23#product-list) - 24 - [25](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=25#product-list) - [26](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=26#product-list) - [27](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=27#product-list) - [28](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=28#product-list) - … - [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=30#product-list) - [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list) - [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=25#product-list) Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) [Data Observability Software](https://www.g2.com/categories/data-observability) [Bot Platforms Software](https://www.g2.com/categories/bot-platforms) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More