# Best Live Chat Software - Page 23

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,400+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T04%3A08%3A31Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3270&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D23&secure%5Btoken%5D=09bdb1650411c29445927535c41a3f619b5135c80621e7428f9f84c49b8d14c3&secure%5Burl%5D=https%3A%2F%2Fwww.fin.ai%2Fdrlp%2Fai-agent&secure%5Burl_type%5D=custom_url)

### [Pubble](https://www.g2.com/products/pubble/reviews)

Pubble is a messaging platform that simplifies how teams interact with their customers.

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pubble?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Pubble?

- **Seller:** [Pubble](https://www.g2.com/sellers/pubble)
- **Year Founded:** 2012
- **HQ Location:** Kinsale, IE
- **Twitter:** @pubbleio  
2,023 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49e034c5a489dc76fba08719c5304bd7f29ce6d2949d0edcedb27750444b6ac1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpubble-co&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Pubble?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Pubble's live chat, with everything conveniently located for quick solutions.
- Users find Pubble's **navigation easy** , with everything conveniently organized for quick access to solutions.

#### What Are Recent G2 Reviews of Pubble?

**["Good platform for live Q&A"](https://www.g2.com/survey_responses/pubble-review-6746238)**

**Rating:** 4.0/5.0 stars

_— Radek W._

[Read full review](https://www.g2.com/survey_responses/pubble-review-6746238)

#### What Are G2 Users Discussing About Pubble?

- [What is Pubble used for?](https://www.g2.com/discussions/what-is-pubble-used-for)

### [Re:plain](https://www.g2.com/products/re-plain/reviews)

The first web-chat service where people reply 16 times faster. Re:plain — works directly in your WhatsApp, Facebook Messenger and Telegram.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Re:plain?

- **Seller:** [Re:plain](https://www.g2.com/sellers/re-plain)
- **Year Founded:** 2018
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=814a478f8759c6d2384da2b902e015b836ca110262cf62d1ed70299bdfb8f98d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplain%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are G2 Users Discussing About Re:plain?

- [What is Re:plain used for?](https://www.g2.com/discussions/what-is-re-plain-used-for)

### [Salesmanago Live chat](https://www.g2.com/products/salesmanago-live-chat/reviews)

Salesmanago Live chat sends automatically product recommendations and you can see full behavioural profile of your customer.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Salesmanago Live chat?

- **Customization :** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Salesmanago Live chat?

- **Seller:** [Manago AI](https://www.g2.com/sellers/manago-ai)
- **Year Founded:** 2011
- **HQ Location:** Kraków, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb345398120d398ea4bb930e0425b463c76b02cc38f5653c365788bd66d2dc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5134015%2F&secure%5Burl_type%5D=linkedin_company_website)  
349 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Salesmanago Live chat?

**["Best customer care ever!"](https://www.g2.com/survey_responses/salesmanago-live-chat-review-1423221)**

**Rating:** 4.5/5.0 stars

_— Tomasz B._

[Read full review](https://www.g2.com/survey_responses/salesmanago-live-chat-review-1423221)

#### What Are G2 Users Discussing About Salesmanago Live chat?

- [What is Salesmanago Live chat used for?](https://www.g2.com/discussions/what-is-salesmanago-live-chat-used-for)

### [Smallchat](https://www.g2.com/products/smallchat/reviews)

Smallchat enables firms to chat with their customers via Slack threads.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Smallchat?

- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Smallchat?

- **Seller:** [Nicer Studio](https://www.g2.com/sellers/nicer-studio)
- **HQ Location:** N/A
- **Twitter:** @smallchatapp  
345 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 200% Small

#### What Are Recent G2 Reviews of Smallchat?

**["A simple chatting app"](https://www.g2.com/survey_responses/smallchat-review-7498801)**

**Rating:** 4.0/5.0 stars

_— Suru S._

[Read full review](https://www.g2.com/survey_responses/smallchat-review-7498801)

### [spechy](https://www.g2.com/products/spechy-spechy/reviews)

Spechy provides live support, email, phone, video call, and social media communication channels services. Spechy is flexible communication solution for small to mid scale businesses providing all features which large enterprise businesses enjoy in most affordable cost. Spechy is a cloud software provider for businesses. The company's purpose-built Omni-Channel Contact Center platform offers a range of applications that enable the scope of contact center-related customer service, sales and marketing functions. The company's Omnichannel Communications platform and other applications enable the simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media, video calling and mobile channels, either directly or via (APIs). Spechy monitors and tracks every customer interaction. In order to improve the customer experience and increase user productivity, Customer Relationship Management (CRM) software includes applications such as Ticketing, Analysis, Web, Customer Experience, Business tracking, and Quality Management tools. It also maximizes user productivity by automating all processes with its advanced features.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate spechy?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind spechy?

- **Seller:** [Spechy](https://www.g2.com/sellers/spechy)
- **Year Founded:** 2016
- **HQ Location:** ISTANBUL, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3896872fd63b2e77357a89c7e2bb144fa475b08c2ba604b22711c43742a3e815&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspechy%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About spechy?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **well-available customer support** , enhancing their experience with Spechy's features and integrations.
- Users highlight the **ease of accessing multiple channels** and appreciate seamless integration with various applications.
- Users value the **easy access** to multiple channels and features, along with excellent customer support availability.
- Users value the **ease of accessing multiple channels** and extensive features, enhancing their overall experience with Spechy.
- Users value the **seamless integrations** with various applications, enhancing their overall experience and efficiency.

##### Cons

- Users report experiencing **slow loading** times with the application, requiring frequent refreshes to improve performance.

#### What Are Recent G2 Reviews of spechy?

**["All Communication Channels in Single Place"](https://www.g2.com/survey_responses/spechy-review-10330632)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/spechy-review-10330632)

### [StepsAI](https://www.g2.com/products/stepsai/reviews)

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate StepsAI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind StepsAI?

- **Seller:** [Steps AI](https://www.g2.com/sellers/steps-ai)
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb54c60df6a416492d2341bafab083abfd8d96f85950dacd0b38e0f23693721a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstepsai-aide%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of StepsAI?

**["Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"](https://www.g2.com/survey_responses/stepsai-review-13101754)**

**Rating:** 5.0/5.0 stars

_— SADASHIV Y._

[Read full review](https://www.g2.com/survey_responses/stepsai-review-13101754)

### [Subiz Live Chat](https://www.g2.com/products/subiz-live-chat/reviews)

Subiz is live chat software based on cloud service. Implementing Subiz onto your website, you can take the initiative to chat and provide support to every single website visitor

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Subiz Live Chat?

- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Subiz Live Chat?

- **Seller:** [Subiz Live Chat](https://www.g2.com/sellers/subiz-live-chat)
- **Year Founded:** 2013
- **HQ Location:** Cau Giay, VN
- **Twitter:** @subizdotcom  
285 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=be1cd9af8716a9c7d1c07b29f38dec70620b5652275bf8dbfffc779270efc7da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubiz&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Subiz Live Chat?

**["Convenient and most reliable"](https://www.g2.com/survey_responses/subiz-live-chat-review-5447182)**

**Rating:** 5.0/5.0 stars

_— Ridham B._

[Read full review](https://www.g2.com/survey_responses/subiz-live-chat-review-5447182)

#### What Are G2 Users Discussing About Subiz Live Chat?

- [What is Subiz Live Chat used for?](https://www.g2.com/discussions/subiz-live-chat-what-is-subiz-live-chat-used-for)
- [What is Subiz Live Chat used for?](https://www.g2.com/discussions/what-is-subiz-live-chat-used-for)

### [Supchats](https://www.g2.com/products/supchats/reviews)

Supchats is a lightweight live-chat with built-in AI you can add to your site in 2 minutes. The free plan includes unlimited agents. Built by the Salematics team (an online affiliate-marketing platform), Supchats ships curated AI prompt presets for different conversation styles—support, sales, qualification, and more. Operators can handle multiple chats at once, leverage a shared knowledge base, capture leads in real time, and view conversations in the Supchats UI or via integrations with popular CMS platforms. GDPR-ready with EU hosting. Try it free—no credit card required.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Supchats?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Supchats?

- **Seller:** [Supchats](https://www.g2.com/sellers/supchats)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Supchats?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of setup and use** , noting how simple and fast the interface enhances conversation management.
- Users love the **easy setup** of Supchats, finding the interface simple and fast for managing conversations.
- Users appreciate the **simplicity and speed** of Supchats' interface, making conversation management effortless.
- Users appreciate the **ease of setup and use** of Supchats, making conversation management quick and straightforward.
- Users praise the **simple and fast interface** of Supchats, making conversation management effortless.

#### What Are Recent G2 Reviews of Supchats?

**["Supchats. Effortless Setup and User-Friendly Experience"](https://www.g2.com/survey_responses/supchats-review-11966324)**

**Rating:** 5.0/5.0 stars

_— Brian C._

[Read full review](https://www.g2.com/survey_responses/supchats-review-11966324)

### [The Live Force](https://www.g2.com/products/the-live-force/reviews)

Level up your business with our ad conversion platform. We can establish meaningful relationships with your potential leads by customizing interactions, engaging proactively, and providing valuable information. Using the latest technology and tools, we ensure that your customers receive an endless CX experience. Our perks include a competent pricing model, customized chat widgets, and knowledgeable chat experts with diverse experience working with different industries. Let us take your business lead generation efforts to new heights of success. Don't miss out on this opportunity, hire us now!

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind The Live Force?

- **Seller:** [TheLiveForce](https://www.g2.com/sellers/theliveforce)
- **Year Founded:** 2021
- **HQ Location:** West Palm Beach, Florida
- **Twitter:** @theliveforce  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=559392d08e36d7141f7ee309df0fcf8cdbd4c4de13654bd6917be2acaf385a21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-live-force&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of The Live Force?

**["Digital Marketing for Homebuilder Marketing Company"](https://www.g2.com/survey_responses/the-live-force-review-9854771)**

**Rating:** 4.5/5.0 stars

_— Jason M._

[Read full review](https://www.g2.com/survey_responses/the-live-force-review-9854771)

### [ThumbCrowd](https://www.g2.com/products/thumbcrowd/reviews)

ThumbCrowd AI bot builder helps you deliver stellar customer service with maximum efficiency, instant answers and 24/7 availability to your customers in a fun yet valuable way. Design your Bot once and leverage it across any chat platform including Facebook Messenger, Web, Slack, SMS, and more.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind ThumbCrowd?

- **Seller:** [UNQA The Explorers](https://www.g2.com/sellers/unqa-the-explorers)
- **Year Founded:** 2001
- **HQ Location:** Lahore, PK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7f99f65122503d0fc5b41b862055e40cdba86b2fb0a70af0d4172121e665c0f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funqa%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of ThumbCrowd?

**["Simple interface to build custom Chat Bots with Zero coding"](https://www.g2.com/survey_responses/thumbcrowd-review-4168119)**

**Rating:** 5.0/5.0 stars

_— Noman S._

[Read full review](https://www.g2.com/survey_responses/thumbcrowd-review-4168119)

**["A simple interface for creating chatbots with zero coding can be achieved by various platforms"](https://www.g2.com/survey_responses/thumbcrowd-review-8486782)**

**Rating:** 4.5/5.0 stars

_— Heena K._

[Read full review](https://www.g2.com/survey_responses/thumbcrowd-review-8486782)

#### What Are G2 Users Discussing About ThumbCrowd?

- [What is ThumbCrowd used for?](https://www.g2.com/discussions/what-is-thumbcrowd-used-for)

### [Timworks](https://www.g2.com/products/timworks/reviews)

Timworks is a client support tool to help accountants build better relationships with their clients.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Timworks?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Timworks?

- **Seller:** [Timworks](https://www.g2.com/sellers/timworks)
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=828464ad93a038f3693663482d3d52451fff2f98e6a1b649ee95474ab999c253&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F71061960&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Timworks?

**["Best collaborative software for a medium-large scale team !"](https://www.g2.com/survey_responses/timworks-review-8496457)**

**Rating:** 5.0/5.0 stars

_— Chandrashekhar S._

[Read full review](https://www.g2.com/survey_responses/timworks-review-8496457)

### [Verifast AI](https://www.g2.com/products/verifast-ai/reviews)

Verifast AI is the all-in-one AI chatbot for ecommerce brands - designed to help you convert, support, and grow at scale without hiring extra hands. It combines sales, support, and customer insight, so you can stop juggling tools and start turning conversations into revenue. Trusted by 250+ global D2C brands across beauty, wellness, fitness, and fragrance — verifast's AI chatbot recovers carts, handle post-sale issues, and generate qualified leads without a single manual flow. Everything works out of the box. It connects with Shopify, Gokwik, Zoho, ClickPost, Shiprocket, and more - no code required. Whether you're scaling across Tier 2/3 audience or optimizing for peak sales weekends, the ai sales chatbot works 24/7 across your PDPs, homepages, landing pages, and even WhatsApp. Start your 7 - day free trial — no Credit card required. 💬 Boost Sales • Boost conversions – Recommend the right products based on user goals and behavior • Nudge customers – Trigger contextual nudges (discounts, reviews, urgency) in-chat • Upsell smartly – Auto-suggest bundles and higher-value SKUs during conversations • Recover carts – Detect hesitation and push checkout reminders in real time • Close instantly – Apply discount codes and offers right within the chat 👨🏻‍💻 Automate Support • Resolve 90% of queries – Automate order tracking, returns, cancellations, and more • Offer instant answers – 24/7 replies to product, shipping, and policy questions • Cut support costs – Reduce human load while keeping CSAT consistently high • Escalate smartly – Route only complex tickets to human agents with full context • Go live on all pages – Enable full support across homepage, PDPs, and checkout 🌍 Speak 125+ Languages • Break language barriers – Engage users in Hinglish, Tamil, Marathi, Bengali & more • Auto-detect & switch – Let users chat in their preferred language seamlessly • Build instant trust – Respond with cultural fluency that improves retention • Drive regional conversions – Tailor messages based on local context • Scale globally – One multilingual chatbot to expand across geos without hiring 🔌 Plug & Play Setup • Integrate instantly – Works with Shopify, Gokwik, ClickPost, Shiprocket, Zoho, Zendesk • Sync in real-time – Pull product catalog, order data, and inventory automatically • No dev needed – Setup and go live in under 24 hours • Auto-update daily – Stay current with zero manual work • Omnichannel-ready – Deploy across website, mobile, and WhatsApp 🎨 Match Brand Persona & UI • Customize tone – Playful, premium, clinical, regional—your choice • Design your widget – Floating bot, “Ask Me” bar, influencer avatar, or embedded form • On-brand nudges – Personalize discount popups, offers, and CTAs • Adapt by user type – Show different flows for new vs. returning visitors • Own the experience – Every chat feels like your in-house team talking 🎯 Generate High-Intent Leads • Capture details naturally – Collect emails, phone numbers, and product interests • Qualify mid-convo – Identify buyer intent via chat, not forms • Sync to CRMs – Auto-connect with HubSpot, Zoho, WhatsApp & more • Segment smartly – Group leads by page, concern, or interest for remarketing • Run follow-ups – Use captured data to drive WhatsApp and email campaigns 📊 Unlock Real-Time Insights • Understand your users – Get most-asked queries and top-searched products • Improve conversions – Track where users drop off in the purchase funnel • Boost SEO – Use word clouds and chat data to shape content strategy • Plan smarter – Leverage time heatmaps for campaign scheduling • Refine product strategy – Spot demand trends and concern clusters at SKU level

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Verifast AI?

- **Seller:** [Verifast](https://www.g2.com/sellers/verifast)
- **Year Founded:** 2019
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9026a5c1817d3319794d840556ab54b93f30be3e8e390bdad38d86e7a4da3513&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverifast-tech%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Verifast AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation** of Verifast AI, which streamlines processes and enhances customer interactions effortlessly.
- Users appreciate the **responsive customer support** of Verifast AI, enhancing their experience with quick implementations and seamless integrations.
- Users appreciate the **seamless daily integration** of Verifast AI, enhancing efficiency and support in their operations.
- Users love the **ease of use** of Verifast AI, enjoying effortless setup and seamless integration into their workflow.
- Users enjoy **easy management** with Verifast AI, seamlessly integrating it into their workflow and improving efficiency.

#### What Are Recent G2 Reviews of Verifast AI?

**["Support tickets dropped. CSAT went up. What more do you want?"](https://www.g2.com/survey_responses/verifast-ai-review-11656012)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/verifast-ai-review-11656012)

**["Our customers are so happy with the bot, and that’s why we love it too"](https://www.g2.com/survey_responses/verifast-ai-review-11581940)**

**Rating:** 5.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/verifast-ai-review-11581940)

### [visitlead](https://www.g2.com/products/visitlead/reviews)

Visitlead is a On-Site Marketing solution which helps you to generate business opportunities out of your website visitors. How does it work? Visitlead identifies promising visitors and highlights them and enables you to start a communication with them. Bring in your sales arguments, point out your advantages and differentiate yourself from competitors.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate visitlead?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind visitlead?

- **Seller:** [visitlead](https://www.g2.com/sellers/visitlead)
- **Year Founded:** 2014
- **HQ Location:** Offenhausen, AT
- **Twitter:** @visitlead  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf798cedbbdaf5a08f991f24643ae7f6835d3c49c6b82c5f038dc7b5ff1df1a5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvisitlead&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of visitlead?

**["OnSite Marketing Tool"](https://www.g2.com/survey_responses/visitlead-review-5308181)**

**Rating:** 4.0/5.0 stars

_— Nika B._

[Read full review](https://www.g2.com/survey_responses/visitlead-review-5308181)

### [Voicemail Drop](https://www.g2.com/products/voicemail-drop/reviews)

WE NO LONGER OFFER THIS SERVICE

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Voicemail Drop?

- **Seller:** [Esendex USA](https://www.g2.com/sellers/esendex-usa)
- **Year Founded:** 1999
- **HQ Location:** Virginia Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66fd5182b926e5d5db070cc1e30d8eed6a730d01a8c8dfc640c7fe615a17c750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fesendex-us%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Voicemail Drop?

**["Automated Voicemails That Save Our Team Time"](https://www.g2.com/survey_responses/voicemail-drop-review-12459787)**

**Rating:** 4.0/5.0 stars

_— Carolina S._

[Read full review](https://www.g2.com/survey_responses/voicemail-drop-review-12459787)

### [5chat](https://www.g2.com/products/5chat/reviews)

5chat is a high-performance live chat solution designed to enhance customer engagement without compromising website speed. With a minimal footprint of under 15KB and loading times under 50 milliseconds, it ensures optimal site performance while providing robust support features. Ideal for startups and performance-focused businesses, 5chat facilitates real-time communication, helping to convert visitors into loyal customers. Key Features and Functionality: - Ultra-Fast Performance: Engineered for speed, 5chat's lightweight design preserves Core Web Vitals and SEO rankings, ensuring a seamless user experience. - AI-Powered Tools: Incorporates intelligent features such as automatic conversation tagging and real-time summaries, streamlining support processes and enhancing efficiency. - Easy Integration: Offers straightforward setup with options like a one-click WordPress plugin or a simple code snippet, enabling deployment in under two minutes. - Intuitive User Interface: Designed to resemble familiar messaging apps, reducing the learning curve for support agents and promoting immediate productivity. - Mobile Accessibility: Provides dedicated iOS and Android applications, allowing teams to manage customer interactions from anywhere. - Smart Ticketing System: Automatically converts missed chats into support tickets via email, ensuring no customer query goes unanswered. Primary Value and User Solutions: 5chat addresses the common challenge of integrating live chat functionality without degrading website performance. By offering a lightweight, AI-enhanced platform, it enables businesses to engage with customers in real-time, improving satisfaction and driving sales. Its rapid setup and intuitive design make it accessible for teams of all sizes, while mobile support ensures continuous connectivity. Ultimately, 5chat empowers businesses to provide efficient, responsive customer service without sacrificing site speed or user experience.

#### Who Is the Company Behind 5chat?

- **Seller:** [5chat](https://www.g2.com/sellers/5chat)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed9d5816cef9bd2b7f8ef1d366047177647f6be36e7225ed220c32f1ab04bbc1&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2F5chat&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=22#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=2#product-list)
- …
- [19](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=19#product-list)
- [20](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=20#product-list)
- [21](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=21#product-list)
- [22](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=22#product-list)
- 23
- [24](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=24#product-list)
- [25](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=25#product-list)
- [26](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=26#product-list)
- [27](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=27#product-list)
- …
- [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=24#product-list)

Spotlight Categories

[Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

[Identity Verification Software](https://www.g2.com/categories/identity-verification)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

[Field Service Management Software](https://www.g2.com/categories/field-service-management)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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