# Best Live Chat Software - Page 15 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,500+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio) **Sponsored** ### Social Intents Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-07T04%3A47%3A46Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D15&secure%5Btoken%5D=7f41f75a73115a0af6620e3f9a801f502e4f6ac2327a1b9b379385af8c5e2fbf&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url) ### [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success. **Average Rating:** 4.4/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate Dynamics 365 Customer Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 9.2/10 (Category avg: 8.5/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Dynamics 365 Customer Service? - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft 13,091,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website) 231,632 employees on LinkedIn® - **Ownership:** MSFT #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 47% Medium, 31% Large #### What Do G2 Reviewers Say About Dynamics 365 Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation capabilities** of Dynamics 365 Customer Service, enhancing efficiency in managing workflows and support. - Users appreciate the **ease of use** in Dynamics 365 Customer Service, streamlining case tracking and support management. - Users value the **efficiency** of Dynamics 365 Customer Service for streamlining case tracking and support workflows. - Users find the **helpful metric charts** effective for tracking cases, managing workflows, and delivering timely support. - Users appreciate the **seamless integration** with other Dynamics models, enhancing efficiency and streamlining operations. ##### Cons - Users experience a **frustrating lack of customization** in Dynamics 365, hindering workspace optimization and efficiency. - Users experience **limited functionality** with Dynamics 365 due to layout inflexibility and inefficient lookup processes. - Users find the interface of Dynamics 365 Customer Service **not intuitive** , hindering effective utilization of key features. - Users struggle with the **difficult setup** of Dynamics 365 Customer Service, facing issues with form layout and performance. - Users experience **inefficiency** due to slow lookup fields and high memory consumption, hindering overall productivity. #### What Are Recent G2 Reviews of Dynamics 365 Customer Service? **["Comprehensive CRM for Customer Success"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156)** **Rating:** 4.5/5.0 stars _— Mandla N._ [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156) **["AI-Driven Efficiency with Some Performance Hiccups"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900)** **Rating:** 4.5/5.0 stars _— SREENITHYA V._ [Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900) #### What Are G2 Users Discussing About Dynamics 365 Customer Service? - [What are the services available in Dynamics 365?](https://www.g2.com/discussions/what-are-the-services-available-in-dynamics-365) - [What does Microsoft Dynamics 365 customer engagement include?](https://www.g2.com/discussions/what-does-microsoft-dynamics-365-customer-engagement-include) - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/dynamics-365-customer-service-what-are-the-features-of-microsoft-dynamics-365) - [What is Dynamics 365 customer service module?](https://www.g2.com/discussions/what-is-dynamics-365-customer-service-module) ### [Intelswift](https://www.g2.com/products/intelswift/reviews) Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation. **Average Rating:** 4.7/5.0 **Total Reviews:** 20 #### How Do G2 Users Rate Intelswift? - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Intelswift? - **Seller:** [Intelswift](https://www.g2.com/sellers/intelswift) - **Year Founded:** 2023 - **HQ Location:** Tallin, EE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=35579cbd3b970d824f6e2a388997f6e1cc15e42bc3c5b536a9a90b7f6dbebe60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintelswift%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 35% Small, 20% Medium #### What Do G2 Reviewers Say About Intelswift? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Intelswift for its **automation capabilities** , streamlining customer support and saving valuable time for teams. - Users find Intelswift to be **extremely user-friendly** , appreciating the quick setup and intuitive interface that simplifies support tasks. - Users highlight the **efficiency** of Intelswift, benefiting from streamlined communication and improved response times across multiple channels. - Users love Intelswift's **AI Copilot** for automating tasks and unifying support channels, enhancing team efficiency and decision-making. - Users appreciate the **automation features** of Intelswift, which streamline support tasks and significantly enhance efficiency. ##### Cons - Users highlight a **steep learning curve** for advanced features and a complex interface that may hinder new user experience. - Users suggest that **search and filtering improvements** are essential for a more efficient and organized experience. - Users find the **interface not intuitive** , especially new users struggling with advanced features and customization options. - Users find the **difficult setup** of Intelswift time-consuming, particularly when configuring advanced features and automation workflows. - Users note **limited customization** options, finding the setup for specific workflows and tone adjustments time-consuming and complex. #### What Are Recent G2 Reviews of Intelswift? **["Helpful For automating Patient support and live Chat"](https://www.g2.com/survey_responses/intelswift-review-12580527)** **Rating:** 5.0/5.0 stars _— Hannalind G._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12580527) **["Excellent AI Support Automation for IT Services, minor setup Learning Curve"](https://www.g2.com/survey_responses/intelswift-review-12553126)** **Rating:** 5.0/5.0 stars _— Nisha k._ [Read full review](https://www.g2.com/survey_responses/intelswift-review-12553126) ### [Odoo Social Marketing](https://www.g2.com/products/odoo-social-marketing/reviews) Odoo Social Marketing is a comprehensive application designed to streamline the management of multiple social media accounts from a single, unified platform. It enables businesses to plan, monitor, and analyze their social media presence, facilitating increased customer engagement and brand awareness. By integrating various communication tools, Odoo Social Marketing helps convert website visitors into leads and customers, enhancing overall marketing efficiency. Key Features and Functionality: - Multi-Account Management: Oversee various social media accounts, including Facebook, Instagram, LinkedIn, Twitter, and YouTube, from one centralized dashboard. - Post Creation and Scheduling: Craft and schedule posts across different platforms to ensure consistent and timely content delivery. - Content Analysis: Monitor and analyze post performance to understand audience engagement and optimize future content strategies. - Live Chat Integration: Engage with website visitors in real-time through integrated live chat, enhancing customer support and increasing conversion rates. - Push Notifications: Send time-sensitive messages to users, capturing immediate attention and encouraging prompt responses. - Visitor Monitoring: Track and engage with website visitors, turning them into leads and customers through proactive interactions. - Campaign Management: Plan, monitor, and analyze social marketing campaigns across multiple channels within a unified interface. - User-Friendly Interface: Navigate through an intuitive interface that simplifies social media management tasks, even for users with minimal technical expertise. Primary Value and Solutions Provided: Odoo Social Marketing addresses the challenge of managing multiple social media platforms by offering a centralized solution that enhances efficiency and effectiveness. It simplifies content scheduling, audience engagement, and performance analysis, enabling businesses to maintain a consistent online presence. The integration of live chat and push notifications facilitates real-time communication with customers, improving support and fostering stronger relationships. By consolidating these tools, Odoo Social Marketing empowers businesses to optimize their social media strategies, increase lead generation, and drive revenue growth. **Average Rating:** 3.9/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate Odoo Social Marketing? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 3.0/10 (Category avg: 8.5/10) - **Customization :** 4.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Odoo Social Marketing? - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo 55,391 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5c2909893f928df131888ff32e9c04d541ff4f4e70d91d927b1d18bacee41c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F633558%2F&secure%5Burl_type%5D=linkedin_company_website) 8,815 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 64% Small, 28% Medium #### What Do G2 Reviewers Say About Odoo Social Marketing? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **affordability** of Odoo Social Marketing, which supports budget-friendly e-commerce business operations effectively. - Users love the **ease of use** of Odoo Social Marketing, facilitating seamless integration with marketing workflows and campaigns. - Users value the **seamless integration of social media management with CRM** , enhancing efficiency and aligning with business objectives. - Users value the **affordability** of Odoo Social Marketing, finding it a budget-friendly option for e-commerce solutions. - Users appreciate the **integration of social media management** with CRM, streamlining marketing workflows and saving time. ##### Cons - Users find the absence of **AI optimization and time-zone targeting** in Odoo Social Marketing limiting for their campaigns. - Users find the **analytics functionality lacking** compared to other tools, limiting data-informed decision-making capabilities. - Users feel the **lack of sophisticated analytics** hinders data-informed decision-making compared to other social media tools. - Users feel that Odoo Social Marketing has **limited templates** , lacking options for specific niches like social networks or entertainment. - Users feel the absence of **AI optimization and time-zone targeting** features limits effectiveness compared to dedicated tools. #### What Are Recent G2 Reviews of Odoo Social Marketing? **["All-in-One Tool That Turns Social Engagement into Sales Leads"](https://www.g2.com/survey_responses/odoo-social-marketing-review-12086785)** **Rating:** 4.0/5.0 stars _— Abbas H._ [Read full review](https://www.g2.com/survey_responses/odoo-social-marketing-review-12086785) **["Cost-Effective and Quick Website Creation with Odoo"](https://www.g2.com/survey_responses/odoo-social-marketing-review-12012839)** **Rating:** 4.0/5.0 stars _— Jack W._ [Read full review](https://www.g2.com/survey_responses/odoo-social-marketing-review-12012839) #### What Are G2 Users Discussing About Odoo Social Marketing? - [What is Odoo Social Marketing used for?](https://www.g2.com/discussions/what-is-odoo-social-marketing-used-for) ### [Sociocs](https://www.g2.com/products/sociocs/reviews) Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Sociocs? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Sociocs? - **Seller:** [Sociocs](https://www.g2.com/sellers/sociocs) - **Year Founded:** 2019 - **HQ Location:** N/A - **Twitter:** @sociocs 16 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11ed0f2df1d9da5908ffa028cceac50a7c177ca5b45bc495995a62c3e3375017&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fshowcase%2Fsociocs&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 86% Small, 14% Medium #### What Do G2 Reviewers Say About Sociocs? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **automation features** of Sociocs incredibly user-friendly, enhancing efficiency across social media campaigns. - Users appreciate the **seamless automation features** of Sociocs, facilitating easy management of digital campaigns and reports. - Users appreciate the **ease of organizing and managing tickets** with Sociocs, enhancing their case management efficiency. - Users value the **centralized management** of Sociocs, simplifying automated messaging and ticket collection for effective campaign management. - Users find Sociocs exceptionally **easy to use** , with seamless setup and clear reporting enhancing their experience. #### What Are Recent G2 Reviews of Sociocs? **["The onboarding experience was not optimal. The vendor wouldn't meet with our team until 30 days,"](https://www.g2.com/survey_responses/sociocs-review-11444901)** **Rating:** 4.0/5.0 stars _— Verified User in Real Estate_ [Read full review](https://www.g2.com/survey_responses/sociocs-review-11444901) **["Enhancing the capabilities of digital text messages in accomplishing many tasks"](https://www.g2.com/survey_responses/sociocs-review-10308309)** **Rating:** 5.0/5.0 stars _— Dina s._ [Read full review](https://www.g2.com/survey_responses/sociocs-review-10308309) #### What Are G2 Users Discussing About Sociocs? - [What is Sociocs used for?](https://www.g2.com/discussions/what-is-sociocs-used-for) ### [Anywhere365](https://www.g2.com/products/anywhere365/reviews) What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. **Average Rating:** 4.1/5.0 **Total Reviews:** 8 #### How Do G2 Users Rate Anywhere365? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Anywhere365? - **Seller:** [Anywhere365](https://www.g2.com/sellers/anywhere365) - **Year Founded:** 2010 - **HQ Location:** ROTTERDAM, ZH - **Twitter:** @ANYWHERE365 1,172 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12528c3788e9106f0e1f94ade076624b464095fe2b4884e0d18f14477e230ec4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanywhere365&secure%5Burl_type%5D=linkedin_company_website) 313 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 38% Large, 38% Small #### What Do G2 Reviewers Say About Anywhere365? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **user-friendly integration** with Office 365 and the flexibility of unlimited agents in Anywhere365. - Users value the **seamless integrations** of Anywhere365, enhancing productivity and collaboration within the Microsoft 365 ecosystem. - Users appreciate the **ease of use** of Anywhere365, finding it friendly and straightforward for various workflows. - Users highly value the **easy integrations** of Anywhere365, enabling seamless use within the Microsoft 365 ecosystem. - Users value the **easy setup** of Anywhere365, enabling seamless integration and effortless workflow adjustments. ##### Cons - Users find the **difficult setup** process costly and challenging, especially for smaller organizations lacking coding knowledge. - Users find the **learning curve challenging** , especially during setup which may require coding knowledge for customization. - Users find the **setup complexity** of Anywhere365 challenging, leading to increased costs and difficulties for new users. - Users find the **complex usability** of Anywhere365 challenging, particularly during setup for new users and cost concerns. - Users find the **costly setup** and licensing fees challenging, particularly for smaller organizations. #### What Are Recent G2 Reviews of Anywhere365? **["Anywhere365 - Easy to use, Feature Rich and Affordable!"](https://www.g2.com/survey_responses/anywhere365-review-8501124)** **Rating:** 4.0/5.0 stars _— Sujit K._ [Read full review](https://www.g2.com/survey_responses/anywhere365-review-8501124) **["Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel"](https://www.g2.com/survey_responses/anywhere365-review-11027064)** **Rating:** 5.0/5.0 stars _— shilpa g._ [Read full review](https://www.g2.com/survey_responses/anywhere365-review-11027064) #### What Are G2 Users Discussing About Anywhere365? - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) ### [Captivated](https://www.g2.com/products/captivated/reviews) Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers. **Average Rating:** 3.6/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Captivated? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 3.9/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Captivated? - **Seller:** [Captivated](https://www.g2.com/sellers/captivated) - **Year Founded:** 2014 - **HQ Location:** Indianapolis, US - **Twitter:** @CaptivatedWorks 68 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1841b926c776affe14e60bca5c133d07dba20761a3cfdbda7105ba1e2be53f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcaptivated-business-communication-software%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 80% Small, 20% Medium #### What Do G2 Reviewers Say About Captivated? _AI-generated summary from verified user reviews_ ##### Cons - Users face significant **quality issues** with Captivated, as the system fails to provide accurate information. #### What Are Recent G2 Reviews of Captivated? **["Great innovative tech, some glitches but overall innovative"](https://www.g2.com/survey_responses/captivated-review-7630534)** **Rating:** 4.0/5.0 stars _— Jade G._ [Read full review](https://www.g2.com/survey_responses/captivated-review-7630534) **["A great way to text for businesses"](https://www.g2.com/survey_responses/captivated-review-5252806)** **Rating:** 4.5/5.0 stars _— Chuck B._ [Read full review](https://www.g2.com/survey_responses/captivated-review-5252806) #### What Are G2 Users Discussing About Captivated? - [What is Captivated used for?](https://www.g2.com/discussions/what-is-captivated-used-for) ### [Chatgen.ai](https://www.g2.com/products/chatgen-ai/reviews) Chatgen is a hybrid bot chat platform with custom bots. With Chatgen, you can automatically convert anonymous site visitors to qualifying leads and also book more meets 24/7" ChatGen has built a Machine Learning (ML)- backed engine that enables businesses to have chatbots that can converse with users. These chatbots aid businesses across functions: Marketing: From basic chatbots, conversational landing pages to generate leads and conversational Ads to optimize CTR to embedded bots that optimize Click to Action. Chatgen primarily is used to maximize your lead capture not only on the Website but also at places where your visitors visit your brand Support: Chatbots that use AI to build automated responses to common customer queries, freeing up the support staff to deal with more pressing customer support challenges. #customersupportautomation Product discovery: Chatbots that make product discovery easy for online shoppers — increasing sales and building loyalty for eCommerce companies. **Average Rating:** 4.7/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Chatgen.ai? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Chatgen.ai? - **Seller:** [Chatgen.ai](https://www.g2.com/sellers/chatgen-ai) - **Year Founded:** 2019 - **HQ Location:** Los Angeles, US - **Twitter:** @wordpress 611,638 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51fde6f9437e2c2e85630d4367362243a3a90956aea7ab008eae17e5d6dc0fd5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatgen%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About Chatgen.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users find Chatgen.ai to be a **time-saving tool** for efficiently replying to reviews and messages. #### What Are Recent G2 Reviews of Chatgen.ai? **["Great Chats with CHatgen.ai"](https://www.g2.com/survey_responses/chatgen-ai-review-9602800)** **Rating:** 4.5/5.0 stars _— Shashikant S._ [Read full review](https://www.g2.com/survey_responses/chatgen-ai-review-9602800) **["Quick and easy responses!"](https://www.g2.com/survey_responses/chatgen-ai-review-10742949)** **Rating:** 4.5/5.0 stars _— olivia j._ [Read full review](https://www.g2.com/survey_responses/chatgen-ai-review-10742949) ### [Engageware](https://www.g2.com/products/engageware/reviews) Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. **Average Rating:** 4.4/5.0 **Total Reviews:** 128 #### How Do G2 Users Rate Engageware? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Lead Development:** 5.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 5.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Engageware? - **Seller:** [Engageware](https://www.g2.com/sellers/engageware) - **Year Founded:** 2000 - **HQ Location:** Tewksbury, MA - **Twitter:** @engageware 2,865 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=867b673b94d802a4346e6c2466a75dd26b20073318cce2a5027d60c9f076746f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengageware%2F&secure%5Burl_type%5D=linkedin_company_website) 113 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Consultant - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 34% Large #### What Do G2 Reviewers Say About Engageware? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Engageware, simplifying appointment scheduling and customer engagement processes. - Users find Engageware to be **extremely helpful** for seamless appointment scheduling and efficient support through AI tools. - Users value the **responsive customer support** of Engageware, appreciating their friendly assistance in resolving issues quickly. - Users praise Engageware for its **exceptional efficiency** in client engagement and time management, enhancing overall productivity. - Users value the **robust knowledge base** of Engageware, enhancing appointment scheduling and optimizing communication effectively. ##### Cons - Users find the **high prices** of Engageware challenging, impacting their ability to fully utilize the platform. - Users struggle with **layout issues** in Engageware, including disorganization, clunky navigation, and poor content access controls. - Users find the **learning curve steep** with Engageware, making it challenging to adapt and utilize effectively. - Users find the **configuration complexity** of Engageware challenging, requiring extensive technical support and higher pricing adjustments. - Users struggle with **integration issues** , finding the lack of functional calendar sync and a modern UI problematic. #### What Are Recent G2 Reviews of Engageware? **["Engageware Boosted Conversions with Time-Saving Scheduling"](https://www.g2.com/survey_responses/engageware-review-12713152)** **Rating:** 4.5/5.0 stars _— Prosper I._ [Read full review](https://www.g2.com/survey_responses/engageware-review-12713152) **["Engageware Boosts Engagement between customer and employee"](https://www.g2.com/survey_responses/engageware-review-11852177)** **Rating:** 4.5/5.0 stars _— Anshu K._ [Read full review](https://www.g2.com/survey_responses/engageware-review-11852177) #### What Are G2 Users Discussing About Engageware? - [What is Engageware used for?](https://www.g2.com/discussions/what-is-engageware-used-for) - [What does TimeTrade do?](https://www.g2.com/discussions/what-does-timetrade-do) - [How much does TimeTrade cost?](https://www.g2.com/discussions/how-much-does-timetrade-cost) - [What is TimeTrade used for?](https://www.g2.com/discussions/what-is-timetrade-used-for) - [What is TimeTrade?](https://www.g2.com/discussions/what-is-timetrade) ### [Enterprise Bot](https://www.g2.com/products/enterprise-bot/reviews) Our AI bots are enabled with pre-built integrations, contextual understanding, and smart escalation to live agents on the basis of sentiment analysis. From smart ticket triage of customer requests, to re-routing and request fulfillment, our conversational AI streamlines end-to-end customer service operations for enterprises. Personalized Responses to Customers in Real-Time & 24/7: Provide consistent personalized responses to your customers around your offerings and show up product recommendations based on individual customer preferences. Improves Agent Productivity and Quality of Service: Reduce the time agents spend on manually looking for information. AI-powered bots source and suggest best answers based on historical data and actionable insights to improve service quality and boost agent productivity. Optimizes Cost-Efficiency: Cut down customer service costs up to 30% by speeding up issue resolution, offloading redundant tasks from agents and auto-responding 80% of routine queries. **Average Rating:** 4.7/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Enterprise Bot? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) #### Who Is the Company Behind Enterprise Bot? - **Seller:** [Enterprise Bot](https://www.g2.com/sellers/enterprise-bot) - **Year Founded:** 2016 - **HQ Location:** Zug, CH - **Twitter:** @enterprisebot 322 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b2d11fa9c659b771599404d14a042cc8d2b3b41d1c51db92139311d89132e98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13210979&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Large, 23% Medium #### What Are Recent G2 Reviews of Enterprise Bot? **["Enterprise Bot is a Boon to customer Support."](https://www.g2.com/survey_responses/enterprise-bot-review-8588328)** **Rating:** 5.0/5.0 stars _— Priyanka R._ [Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8588328) **["Best for Chat Bot Voice Bot and Email Bot"](https://www.g2.com/survey_responses/enterprise-bot-review-8372602)** **Rating:** 4.0/5.0 stars _— Lalit Bandu C._ [Read full review](https://www.g2.com/survey_responses/enterprise-bot-review-8372602) #### What Are G2 Users Discussing About Enterprise Bot? - [What is Enterprise Bot used for?](https://www.g2.com/discussions/what-is-enterprise-bot-used-for) ### [Kartra](https://www.g2.com/products/kartra/reviews) Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. The platform includes everything you need to market and sell digital products–like email marketing, membership sites, pages, and checkouts. Forecast, automate, and optimize your sales with A/B testing, Funnel Simulator, and Real-Time Funnel Analytics. **Average Rating:** 3.9/5.0 **Total Reviews:** 61 #### How Do G2 Users Rate Kartra? - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Kartra? - **Seller:** [Genesis Digital](https://www.g2.com/sellers/genesis-digital-53b4178b-7793-40cd-ade8-dfce06593b87) - **Year Founded:** 2013 - **HQ Location:** Las Vegas, NV - **Twitter:** @genn\_digital 489 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ff760d219cfe74a8b4ba45d747c176aae5fcf86366c0c03fa29c2d64fb53f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7943001%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 94% Small, 11% Medium #### What Do G2 Reviewers Say About Kartra? _AI-generated summary from verified user reviews_ ##### Pros - Users love Kartra's **affordability** , especially appreciating the excellent customer support and user-friendly interface. - Users praise the **excellent customer support** of Kartra, highlighting its value at an affordable price. - Users appreciate the **user-friendly interface** of Kartra, making it easy to manage their social presence efficiently. - Users value the **excellent customer support** of Kartra, appreciating its affordability and user-friendly interface. - Users commend the **user-friendly interface** of Kartra, enhancing their experience in managing social presence effectively. ##### Cons - Users find **mobile app limitations** in Kartra frustrating, impacting their ability to manage tasks on the go. - Users find the **mobile app limitations** of Kartra frustrating, affecting their overall usage and experience. - Users express concern over the **mobile app limitations** of Kartra, affecting usability on the go. - Users note the **mobile app limitations** of Kartra, wishing for enhancements to improve usability on mobile devices. - Users are frustrated by the **mobile app limitations** of Kartra, which hinder their overall experience and functionality. #### What Are Recent G2 Reviews of Kartra? **["Kartra finally killed my frankenstack"](https://www.g2.com/survey_responses/kartra-review-12811459)** **Rating:** 4.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/kartra-review-12811459) **["Simplified My Marketing Needs, But Slow Page Loads"](https://www.g2.com/survey_responses/kartra-review-12682823)** **Rating:** 4.0/5.0 stars _— ROHIT Y._ [Read full review](https://www.g2.com/survey_responses/kartra-review-12682823) #### What Are G2 Users Discussing About Kartra? - [What is Kartra used for?](https://www.g2.com/discussions/kartra-what-is-kartra-used-for) - [What is Kartra agency?](https://www.g2.com/discussions/what-is-kartra-agency) - [Does Kartra have a CRM?](https://www.g2.com/discussions/does-kartra-have-a-crm) - 1 comment - [What does Kartra cost?](https://www.g2.com/discussions/what-does-kartra-cost) - 1 comment - [What is Kartra used for?](https://www.g2.com/discussions/what-is-kartra-used-for) - 1 comment ### [LiveAdmins](https://www.g2.com/products/liveadmins/reviews) LiveAdmins is one of the leading live chat service providers in the industry with over 13,000 clients worldwide. Founded in 2002 and headquartered in Chicago, LiveAdmins offers the most innovative and easy-to-use live help solution allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. We create customized chat solution, AI powered chatbots, or be your point of contact solution, tailored to meet the unique industry needs. Be inclusive with our multilingual chat service and cater to diverse audiences. By partnering with LiveAdmins, you can elevate your online customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate LiveAdmins? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind LiveAdmins? - **Seller:** [LiveAdmins](https://www.g2.com/sellers/liveadmins) - **Year Founded:** 2002 - **HQ Location:** Chicago, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9afa4af6d700bab4299ae1ab7905bda35b210401ac8a4d18875bac1fc52d4289&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliveadmins-llc&secure%5Burl_type%5D=linkedin_company_website) 223 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of LiveAdmins? **["Incredible customer service"](https://www.g2.com/survey_responses/liveadmins-review-11417112)** **Rating:** 4.0/5.0 stars _— Donal P._ [Read full review](https://www.g2.com/survey_responses/liveadmins-review-11417112) **["Best software purchase in a long time"](https://www.g2.com/survey_responses/liveadmins-review-11261079)** **Rating:** 5.0/5.0 stars _— Mark P._ [Read full review](https://www.g2.com/survey_responses/liveadmins-review-11261079) ### [Massively.ai](https://www.g2.com/products/massively-ai/reviews) Massively is a Toronto-based conversational AI platform founded in 2014. We help businesses, creators, and enterprise brands automate conversations across their website, Instagram DMs, Facebook Messenger, and SMS — turning every interaction into an opportunity to serve, sell, and retain customers. MAT by Massively — No-Code AI Chatbot for Your Website Train an AI chatbot on your website content in minutes by entering your URL. MAT reads up to 50 pages, trains on your existing content, and is ready to answer customer questions in your voice — no developers, no data entry, no lengthy setup. Deploy to your website with one line of code, or connect to Instagram, Facebook Messenger, SMS, and Zendesk. Free plan available. Massively AI — GPT-Powered Smart Answers Massively AI goes beyond scripted responses. Trained on your website content, it synthesises accurate, on-brand answers to free-text questions your customers actually ask. Included in the Business plan at $39/month. Works across website chat, Instagram DMs, and Facebook Messenger from a single platform. DM Canvas — Shoppable Instagram & Messenger Storefront DM Canvas is the only visual, swipeable storefront delivered directly inside an Instagram DM or Facebook Messenger conversation. When a follower comments a keyword or sends a DM, Massively automatically replies with a branded carousel of up to 10 cards — images, headlines, descriptions, and buy buttons — all inside the social app. No redirect, no link-in-bio needed. Auto DM. Comment-to-Unlock Automatically DM anyone who comments a specific keyword on your Instagram post, Reel, Story, or Facebook post — instantly, 24/7, fully compliant with Meta's platform policies. Massively is a Meta Official Partner. Customer Service Automation Automate up to 80% of routine support questions across website, Instagram, Messenger, and SMS. Seamless live chat handoff to human agents when needed. Official Zendesk partner — creates tickets with full conversation context automatically. Entertainment & Engagement Custom conversational campaign builds for film studios, entertainment brands, gaming companies, and media publishers. ARGs, character chat AI personas, lore drops, sorting quizzes, countdown mechanics, and chat-enabled display ads. Clients include Paramount Pictures, Focus Features, CBS, and 20th Century Fox. Key results from our clients: 80% of support tickets automated — CALECIM® Professional Under 5 second response time — CALECIM® Professional 24% better lead-to-booking rate — Hello Sugar 400% more sign-ups vs link-in-bio — CALECIM® Comment-to-Unlock campaign 38 messages per user / 59% completion rate — Mission: Impossible campaign Integrations: Shopify, Webflow, Zendesk, HubSpot, Salesforce, Zapier (7,000+ apps), Google Analytics Pricing: Free plan available (50 chats/month). Paid plans from $15/month. No credit card required. Meta Official Partner · Zendesk Official Partner · Trusted since 2014 **Average Rating:** 5.0/5.0 **Total Reviews:** 7 #### How Do G2 Users Rate Massively.ai? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Massively.ai? - **Seller:** [Massively](https://www.g2.com/sellers/massively) - **Year Founded:** 2014 - **HQ Location:** Toronto, CA - **Twitter:** @massively\_ai 447 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d218738395d5745609f09ef82ed5536057dcad1d9a3c102e28e03588d2126ced&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-massively%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 57% Small, 29% Medium #### What Do G2 Reviewers Say About Massively.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **natural communication style** of Massively.ai, enhancing client engagement and branding effectively. - Users value the **intuitive customer engagement** provided by Massively.ai, enhancing communication and branding for their clients. - Users value the **intuitive and natural engagement** capabilities of Massively.ai, enhancing communication and audience connection. - Users appreciate the **innovative communication style** of Massively.ai, enhancing engagement and branding for their clients. #### What Are Recent G2 Reviews of Massively.ai? **["Great tool. Great customer service."](https://www.g2.com/survey_responses/massively-ai-review-12960186)** **Rating:** 5.0/5.0 stars _— Nicole M._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12960186) **["Highly Effective and Easy to Use with Excellent Team Support"](https://www.g2.com/survey_responses/massively-ai-review-12763967)** **Rating:** 5.0/5.0 stars _— Greg T._ [Read full review](https://www.g2.com/survey_responses/massively-ai-review-12763967) #### What Are G2 Users Discussing About Massively.ai? - [What is Massively.ai used for?](https://www.g2.com/discussions/what-is-massively-ai-used-for) ### [Orlo](https://www.g2.com/products/orlo/reviews) Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local government. Orlo is the only Social Media Management platform purpose-built for the public sector and is already used by over 400 UK public sector organisations. Orlo’s tools include: Social Media Management Platform Social Listening Media Monitoring Insights Chatbot Live Chat Create campaigns that boost engagement, enhance experiences, and build trust, seamlessly uniting the conversations happening across social media platforms. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Orlo? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.8/10 (Category avg: 8.5/10) - **Customization :** 9.6/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Orlo? - **Seller:** [Orlo](https://www.g2.com/sellers/orlo) - **Year Founded:** 2013 - **HQ Location:** Birmingham, Midlands - **Twitter:** @HelloOrlo 7,097 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81bd1a0a2a35bf1db2155bf2f8612dabc9ac9957b4ff9365a519265beca60651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2819871%2F&secure%5Burl_type%5D=linkedin_company_website) 102 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Government Administration - **Company Size:** 55% Large, 30% Medium #### What Are Recent G2 Reviews of Orlo? **["Importance of use of social media within community policing"](https://www.g2.com/survey_responses/orlo-review-9598937)** **Rating:** 5.0/5.0 stars _— Anna S._ [Read full review](https://www.g2.com/survey_responses/orlo-review-9598937) **["Orlo - the time saving platform for content."](https://www.g2.com/survey_responses/orlo-review-8435106)** **Rating:** 4.5/5.0 stars _— Lauren A._ [Read full review](https://www.g2.com/survey_responses/orlo-review-8435106) #### What Are G2 Users Discussing About Orlo? - [What is Orlo used for?](https://www.g2.com/discussions/what-is-orlo-used-for) ### [S1 Gateway](https://www.g2.com/products/s1-gateway/reviews) S1Gateway is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos. Our multichannel platform creates order out of chaos sending cases to the best suited agent. It enables Customer-Company conversations when and where customers choose. We simplify business processes minimizing volume of contacts. With AI-powered tools, we filter messages and improve communication, automate responses and actions, and reduce resolution times and transferred messages. S1 Gateway optimizes your operation and reduces handling times, improving Customer Satisfaction. **Average Rating:** 3.5/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate S1 Gateway? - **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 5.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 3.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind S1 Gateway? - **Seller:** [S1 Gateway](https://www.g2.com/sellers/s1-gateway) - **Year Founded:** 2009 - **HQ Location:** Ciudad de México, MX - **Twitter:** @s1gateway 490 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9beadec0c1834d181762222f223007dfe171b2a31f33a956c39705a3a14e6a62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fs1gateway%2F&secure%5Burl_type%5D=linkedin_company_website) 93 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Are Recent G2 Reviews of S1 Gateway? **["Best option for profesional customer service."](https://www.g2.com/survey_responses/s1-gateway-review-5298523)** **Rating:** 4.0/5.0 stars _— Gastón B._ [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-5298523) **["A power solution for advanced teams and CPO"](https://www.g2.com/survey_responses/s1-gateway-review-9619879)** **Rating:** 4.0/5.0 stars _— Alberto B._ [Read full review](https://www.g2.com/survey_responses/s1-gateway-review-9619879) #### What Are G2 Users Discussing About S1 Gateway? - [What is S1 Gateway used for?](https://www.g2.com/discussions/what-is-s1-gateway-used-for) ### [Signpost](https://www.g2.com/products/signpost/reviews) Signpost is an AI-powered communications platform built for home service contractors. It uses AI voice agents, instant responders, and AI SMS to help small businesses be the first to respond to every customer. AI Voice Agent: Signpost's AI Voice Agent picks up 24/7, greets callers in a natural voice, answers common FAQ, and captures lead details. Instant Responders: Signpost's Instant Responders send a personalized message to customers who reach out on platforms like Angi, Thumbtack, or Facebook. AI SMS: Signpost's AI SMS responds to incoming leads, qualifies their request, and keeps the conversation moving, even after-hours or on the job. Messaging Hub: Signpost's Messaging Hub brings every customer conversation, including inbound calls, texts, and inquiries on platforms like Angi and Thumbtack, into a single inbox. **Average Rating:** 3.7/5.0 **Total Reviews:** 56 #### How Do G2 Users Rate Signpost? - **Has the product been a good partner in doing business?:** 7.0/10 (Category avg: 9.1/10) - **Lead Development:** 6.7/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 6.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Signpost? - **Seller:** [Signpost](https://www.g2.com/sellers/signpost) - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Signpost 2,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d905230cf92dfd08e7ae9245276c5c359b388a3c4ab82c523c52f7ca0506ceee&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignpost%2F&secure%5Burl_type%5D=linkedin_company_website) 135 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 84% Small, 7% Large #### What Do G2 Reviewers Say About Signpost? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation** features of Signpost, enhancing customer management and saving time through automated follow-ups. - Users love the **ease of use** of Signpost, finding the initial setup and automation features straightforward and helpful. - Users value the **automation features** of Signpost for simplifying customer management and enhancing relationship building. - Users find Signpost's **email follow-up automation** crucial for saving time and improving customer engagement. - Users appreciate the **time efficiency** of Signpost, automating customer management and follow-ups to focus on growth. ##### Cons - Users report a **slow loading** experience, particularly when dealing with large contact lists and third-party syncs. - Users find **slow performance** in Signpost, particularly when managing large contact lists and loading pages. - Users find the **dashboard difficult to navigate** and feel it's not user-friendly, hindering their experience. - Users find **data inaccuracy** problematic due to unclear presentation, outdated information, and limited customization options. - Users find the **incomplete information** on Signpost frustrating, as it leads to confusion and outdated data. #### What Are Recent G2 Reviews of Signpost? **["Seamless Communication Hub with Marketing Automation"](https://www.g2.com/survey_responses/signpost-review-12824038)** **Rating:** 4.5/5.0 stars _— RAHUL K._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12824038) **["Boosts Customer Relations with Ease"](https://www.g2.com/survey_responses/signpost-review-12295175)** **Rating:** 4.0/5.0 stars _— Julia E._ [Read full review](https://www.g2.com/survey_responses/signpost-review-12295175) #### What Are G2 Users Discussing About Signpost? - [What is Signpost used for?](https://www.g2.com/discussions/what-is-signpost-used-for) - [How much does signpost cost?](https://www.g2.com/discussions/how-much-does-signpost-cost) - [What are the 5 signposts?](https://www.g2.com/discussions/what-are-the-5-signposts) - [What are the 6 signposts?](https://www.g2.com/discussions/what-are-the-6-signposts) - [What are examples of signposts?](https://www.g2.com/discussions/what-are-examples-of-signposts) - [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=14#product-list) - [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score#product-list) - [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=2#product-list) - … - [11](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=11#product-list) - [12](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=12#product-list) - [13](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=13#product-list) - [14](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=14#product-list) - 15 - [16](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=16#product-list) - [17](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=17#product-list) - [18](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=18#product-list) - [19](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=19#product-list) - … - [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=30#product-list) - [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=31#product-list) - [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7Ca2be463b-2c4d-4922-af68-4ab78cd9c656&order=g2_score&page=16#product-list) Spotlight Categories [Compensation Management Software](https://www.g2.com/categories/compensation-management) [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More