# Best Live Chat Software - Page 13

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,500+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-06T21%3A29%3A12Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257Ca2be463b-2c4d-4922-af68-4ab78cd9c656%26page%3D13&secure%5Btoken%5D=593112eb6788c3eda53622e9532d8d383e8c89cb176ab6a3ac112cfa14f8d2a0&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [500apps](https://www.g2.com/products/500apps/reviews)

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an unmatched price of just $14.99/month with full access to the latest versions of new products and web extensions. 500apps is the single, most-advanced software platform that provides scaling businesses with an All-in-One SaaS suite. All-in-one Sales Suite - Finder-Email Finder CRM.io-CRM Leadsly-Sales Credence OutreachWriter-AI Outreach Writer Etc. All-in-one Marketing Suite - NinjaSite-Website Builder MailSend-Email Marketing HipSocial-Social Media Management Software NinjaSEO-SEO Tool Etc. All-in-one HR Suite Clockly-Time Tracking Software RecruitHire-Applicant Tracking NinjaInterview-Video interviewing HRSprout-HRMS etc. All-in-one Productivity Suite Projectsly-Project Management Software Forms.io-Form Builder Software BPMApp-Business Process Automation Etc. BotPath-Robotic Process Automation And many more...

**Average Rating:** 3.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate 500apps?

- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 500apps?

- **Seller:** [500apps](https://www.g2.com/sellers/500apps)
- **Year Founded:** 2019
- **HQ Location:** New York, California
- **Twitter:** @SitePing500apps  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd894b90935a8dfb70360d37a67e7623dc9270e72cee1f7acd5c237c0def3ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutreachly-by-500apps%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 47% Medium, 40% Small

#### What Are Recent G2 Reviews of 500apps?

**["An inexpensive all in one business tool"](https://www.g2.com/survey_responses/500apps-review-7144910)**

**Rating:** 4.5/5.0 stars

_— Michael Jayson A._

[Read full review](https://www.g2.com/survey_responses/500apps-review-7144910)

**["Budget Friendly All-in-One Suite"](https://www.g2.com/survey_responses/500apps-review-7183919)**

**Rating:** 5.0/5.0 stars

_— Tejas R._

[Read full review](https://www.g2.com/survey_responses/500apps-review-7183919)

#### What Are G2 Users Discussing About 500apps?

- [What is 500apps used for?](https://www.g2.com/discussions/what-is-500apps-used-for)

### [Swiftsell](https://www.g2.com/products/swiftsell/reviews)

Swiftsell AI is an Agentic AI-powered customer engagement platform that helps businesses automate sales, support, and customer service across WhatsApp, Voice, Webchat, Instagram, Facebook Messenger, SMS, and other digital channels. Built for growing B2C businesses, Swiftsell enables organizations to deploy intelligent AI agents that can answer customer queries, qualify leads, schedule appointments, capture data, execute business workflows, and seamlessly hand over conversations to human agents whenever required. Designed with a powerful no-code automation builder, Swiftsell allows business teams to create sophisticated customer journeys without writing code. Organizations can combine AI-powered conversations with workflow automation, API integrations, CRM connectivity, and real-time business logic to automate complex customer interactions end-to-end. Whether it's lead qualification, customer onboarding, appointment booking, loan applications, healthcare inquiries, or support automation, Swiftsell helps businesses deliver instant, personalized experiences at scale. At the core of the platform is Swiftsell's Generative AI Studio, which enables businesses to build AI agents using multiple knowledge sources, custom instructions, function calling, and contextual memory. AI agents can retrieve information from documents, websites, FAQs, CRMs, and business systems while maintaining natural, human-like conversations. Businesses can further extend these capabilities using webhooks, APIs, JavaScript, and third-party integrations to execute real-world actions directly within conversations. Swiftsell supports true omnichannel engagement by bringing customer conversations from WhatsApp, webchat, Instagram, Facebook Messenger, SMS, and voice into a unified inbox. Human agents receive complete customer context, AI-generated response suggestions, conversation history, labels, and customer profiles to resolve conversations faster while maintaining consistent experiences across channels. The platform also includes enterprise-grade campaign management, allowing businesses to run one-time, recurring, and event-triggered campaigns based on customer behavior or CRM events. Audience segmentation, contact management, custom attributes, and personalized messaging help improve engagement and conversion rates throughout the customer lifecycle. Comprehensive analytics provide visibility into AI performance, campaign effectiveness, agent productivity, customer engagement, and conversation outcomes. These insights help organizations continuously optimize customer journeys, improve operational efficiency, and maximize ROI from their customer engagement initiatives. Trusted by businesses across healthcare, financial services, education, home services, and other customer-centric industries, Swiftsell AI combines Agentic AI, workflow automation, omnichannel communication, and enterprise integrations into a single platform that helps organizations increase conversions, reduce operational costs, and deliver exceptional customer experiences at scale.

**Average Rating:** 4.8/5.0

**Total Reviews:** 27

#### How Do G2 Users Rate Swiftsell?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Swiftsell?

- **Seller:** [Sprintsteer Innovations Private Limited](https://www.g2.com/sellers/sprintsteer-innovations-private-limited)
- **Year Founded:** 2023
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98008f322db28d7b76403757962981d791635d99c3edc80c6a8064c89159b30b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fswiftsellmarketing%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 46% Medium, 39% Small

#### What Do G2 Reviewers Say About Swiftsell?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of SwiftSell, highlighting their helpfulness and prompt assistance during challenges.
- Users rave about SwiftSell's **intuitive features** , seamless automation, and excellent customer support, greatly enhancing their experience.
- Users love SwiftSell's **intuitive interface** , appreciating its ease of use and seamless integration for better functionality.
- Users value the **ease of use** of Swiftsell, praising its intuitive interface and helpful automations.
- Users find SwiftSell to be **extremely helpful** with its comprehensive features, seamless integrations, and exceptional support.

##### Cons

- Users find the **limited credits** frustrating as it complicates campaign setups and affects payment processes.
- Users face **payment issues** with Meta Ads on Swiftsell, often experiencing blocks on credit card transactions.
- Users find the lack of **customer support** frustrating, desiring quicker resolutions for issues that arise.

#### What Are Recent G2 Reviews of Swiftsell?

**["User-Friendly Experience with Fast, Helpful Support"](https://www.g2.com/survey_responses/swiftsell-review-13142890)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/swiftsell-review-13142890)

**["An excellent and flexible product for sending out marketing communications"](https://www.g2.com/survey_responses/swiftsell-review-11445758)**

**Rating:** 5.0/5.0 stars

_— Kartikeya S._

[Read full review](https://www.g2.com/survey_responses/swiftsell-review-11445758)

### [Communication](https://www.g2.com/products/communication/reviews)

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. Escape your cluttered Inbox together using our Shared Inbox Ticketing System. Provide updated relevant information using the knowledgebase, and provide your customers with the best customer experience with our Conversation Thread feature (LiveChat + Email Unified).

**Average Rating:** 4.2/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Communication?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Communication?

- **Seller:** [Little SaaS](https://www.g2.com/sellers/little-saas)
- **Year Founded:** 2018
- **HQ Location:** Newark, US
- **Twitter:** @littlesaas  
148 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a6ce49aed8d0fd8c28d41d520f4af07c7be673e1a11cfb2bf52f3d73c74051&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flittlesaas%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 72% Small, 17% Medium

#### What Do G2 Reviewers Say About Communication?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless connectivity** of the communication product, making interactions easy and centralized.
- Users value the **ease of communication** , finding everything conveniently accessible in one place.
- Users value the **ease of communication** provided by the product, appreciating having everything in one place.
- Users value the **ease of communication** provided by having everything in one place.

##### Cons

- Users find the **messaging issues** lead to a scattered experience and overwhelming information overload.
- Users find the **interface not intuitive** , struggling with scattered messaging and overwhelming information overload.
- Users find **UX issues** in communication due to scattered messaging and information overload affecting usability.

#### What Are Recent G2 Reviews of Communication?

**["Best Communication App"](https://www.g2.com/survey_responses/communication-review-8553291)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/communication-review-8553291)

**["Good Product - Intuitive and Easy Adoption"](https://www.g2.com/survey_responses/communication-review-8698824)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/communication-review-8698824)

#### What Are G2 Users Discussing About Communication?

- [What are examples of communications software?](https://www.g2.com/discussions/communication-what-are-examples-of-communications-software)
- [What are the benefits of communication software?](https://www.g2.com/discussions/communication-what-are-the-benefits-of-communication-software)
- [What is the function of communication software?](https://www.g2.com/discussions/what-is-the-function-of-communication-software)
- [What are the features of communication software?](https://www.g2.com/discussions/what-are-the-features-of-communication-software)

### [WhosOn](https://www.g2.com/products/whoson/reviews)

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-tested, ever-enriched solution. Today, WhosOn is the longest provider of chat in the UK and an established international brand. It is used in over 50% of the world’s countries, across six continents and in many different industries and languages. Setting WhosOn apart its is advanced scale and security. WhosOn comes complete with an extensive range of configurable functionality, which minimises the need for customisation and gives customers control over their solution. Importantly, WhosOn also has flexible deployment options; supporting on-premise, cloud, or hybrid implementations. Plus, the software offers extensive features and integrations that make it one of the more robust solutions in the market. WhosOn has a web analytics suite. It comes with fully-featured help desk and agent performance management options. It provides out of the box sentiment analysis. And it also has the most advanced real-time translation offering in the live chat software space. These features are still only scratching the surface. To try it for yourself, take out a free trial today: https://www.whoson.com/free-trial/

**Average Rating:** 3.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate WhosOn?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind WhosOn?

- **Seller:** [Parker Software](https://www.g2.com/sellers/parker-software)
- **Year Founded:** 2003
- **HQ Location:** Stoke-on-Trent, Staffordshire
- **Twitter:** @ParkerSoftware  
31,891 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba0e5f03b7c8d80a752781e71d0c55a26330f33ef4fd6b3ff18f569b133d8a2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F200884%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Small

#### What Are Recent G2 Reviews of WhosOn?

**["Best Live Chat for your customers"](https://www.g2.com/survey_responses/whoson-review-1648740)**

**Rating:** 4.5/5.0 stars

_— Sara A._

[Read full review](https://www.g2.com/survey_responses/whoson-review-1648740)

**["Who's On Review"](https://www.g2.com/survey_responses/whoson-review-3002084)**

**Rating:** 4.5/5.0 stars

_— Kevin C._

[Read full review](https://www.g2.com/survey_responses/whoson-review-3002084)

#### What Are G2 Users Discussing About WhosOn?

- [What is WhosOn used for?](https://www.g2.com/discussions/what-is-whoson-used-for)

### [Live800](https://www.g2.com/products/live800/reviews)

Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working efficiency.

**Average Rating:** 3.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Live800?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Live800?

- **Seller:** [GoldArmor](https://www.g2.com/sellers/goldarmor)
- **HQ Location:** N/A
- **Twitter:** @Live800Global  
6 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccf045e5282c5a4df1f19aabd22190a7a89d18df6e15db8d1e2b75a0c98b713a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1942835%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 36% Medium

#### What Are Recent G2 Reviews of Live800?

**["Good Communication platform"](https://www.g2.com/survey_responses/live800-review-2350270)**

**Rating:** 4.5/5.0 stars

_— Prashant K._

[Read full review](https://www.g2.com/survey_responses/live800-review-2350270)

**["Live800 The best support communication software."](https://www.g2.com/survey_responses/live800-review-3495788)**

**Rating:** 4.5/5.0 stars

_— Jaydon C._

[Read full review](https://www.g2.com/survey_responses/live800-review-3495788)

#### What Are G2 Users Discussing About Live800?

- [What is Live800 used for?](https://www.g2.com/discussions/what-is-live800-used-for)

### [13Chats](https://www.g2.com/products/13chats/reviews)

13Chats is a comprehensive online platform designed to enhance customer engagement and support for businesses. It offers a suite of tools including live chat, chatbots, and behavior-based pop-ups, enabling real-time communication with website visitors and facilitating personalized interactions. The platform is tailored for marketers, sales teams, and support staff, aiming to convert website traffic into sales and improve customer satisfaction. Key Features and Functionality: - Live Chat: Facilitates instant communication between businesses and website visitors, allowing for prompt responses to inquiries and support requests. - Chatbots: Automates responses to frequently asked questions, ensuring 24/7 availability and efficient handling of multiple conversations simultaneously. - Behavior-Based Pop-Ups: Deploys smart widgets and pop-ups triggered by specific user actions on the website, such as time spent on a page or exit intent, to capture attention and drive conversions. - Customizable Widgets: Allows businesses to tailor the appearance and messaging of chat widgets and pop-ups to align with their brand identity. - CRM Integration: Seamlessly integrates with customer relationship management systems, providing a unified view of customer interactions and data. - Mobile Accessibility: Offers mobile applications for iOS and Android, enabling teams to manage customer interactions on the go. Primary Value and Solutions Provided: 13Chats addresses the need for businesses to engage with website visitors in real-time, thereby reducing response times and enhancing customer satisfaction. By automating routine inquiries through chatbots and utilizing behavior-based pop-ups, it helps in capturing leads and increasing sales conversions. The platform's integration capabilities ensure that customer data is centralized, facilitating better-informed interactions and personalized service. Overall, 13Chats empowers businesses to build stronger relationships with their customers, streamline communication processes, and drive growth through effective online engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate 13Chats?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

#### Who Is the Company Behind 13Chats?

- **Seller:** [13Chats](https://www.g2.com/sellers/13chats)
- **Year Founded:** 2019
- **HQ Location:** Edgewater, US
- **Twitter:** @13Chats\_service  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b93078101964c55f7fff4d003022ea4b5ff4e767a8d28305b45372b263c0dc67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F71977922&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 42% Medium

#### What Do G2 Reviewers Say About 13Chats?

_AI-generated summary from verified user reviews_

##### Pros

- Users find 13Chats **user-friendly** , especially appreciating the convenient popup widgets that enhance interaction.
- Users love the **intuitive design** of 13Chats, finding it very user-friendly and enjoyable with popup widgets.

#### What Are Recent G2 Reviews of 13Chats?

**["A Powerful All-in-One Conversion Engine for Lean Teams"](https://www.g2.com/survey_responses/13chats-review-12701993)**

**Rating:** 4.5/5.0 stars

_— Shivam S._

[Read full review](https://www.g2.com/survey_responses/13chats-review-12701993)

**["Simply Amazing"](https://www.g2.com/survey_responses/13chats-review-8884101)**

**Rating:** 5.0/5.0 stars

_— Albert G._

[Read full review](https://www.g2.com/survey_responses/13chats-review-8884101)

#### What Are G2 Users Discussing About 13Chats?

- [What is 13Chats used for?](https://www.g2.com/discussions/what-is-13chats-used-for)

### [GotLiveChat](https://www.g2.com/products/gotlivechat/reviews)

GotLiveChat offers live chat software and real-time monitoring for webmasters.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate GotLiveChat?

- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind GotLiveChat?

- **Seller:** [GotLiveChat](https://www.g2.com/sellers/gotlivechat)
- **HQ Location:** Corning, NY
- **Twitter:** @GotLiveChat  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9fc031d5320379dca5b99e4be2df25aecfe5283bfb3c17551d47a7ea0201cc79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgotlivechat-com&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 30% Large

#### What Are Recent G2 Reviews of GotLiveChat?

**["Best Live Chat tool available in the market"](https://www.g2.com/survey_responses/gotlivechat-review-9314076)**

**Rating:** 4.5/5.0 stars

_— Aniket R._

[Read full review](https://www.g2.com/survey_responses/gotlivechat-review-9314076)

**["helped me with my sales"](https://www.g2.com/survey_responses/gotlivechat-review-8778250)**

**Rating:** 5.0/5.0 stars

_— Akshay R._

[Read full review](https://www.g2.com/survey_responses/gotlivechat-review-8778250)

#### What Are G2 Users Discussing About GotLiveChat?

- [What is GotLiveChat used for?](https://www.g2.com/discussions/what-is-gotlivechat-used-for)

### [ArrowChat](https://www.g2.com/products/arrowchat/reviews)

ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

**Average Rating:** 3.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ArrowChat?

- **Has the product been a good partner in doing business?:** 1.7/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ArrowChat?

- **Seller:** [ArrowSuites](https://www.g2.com/sellers/arrowsuites)
- **HQ Location:** Dayton
- **Twitter:** @ArrowChatTeam  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02b85c3e7f61404b24d4a77fb4f57978e1870ea7cd56c2a5e66e8e1498317501&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farrowsuites-llc%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of ArrowChat?

**["Rewarding group communication"](https://www.g2.com/survey_responses/arrowchat-review-4257334)**

**Rating:** 5.0/5.0 stars

_— Freddy S._

[Read full review](https://www.g2.com/survey_responses/arrowchat-review-4257334)

**["ArrowChat, your best ally for excellent communication."](https://www.g2.com/survey_responses/arrowchat-review-4165307)**

**Rating:** 4.0/5.0 stars

_— Madison C._

[Read full review](https://www.g2.com/survey_responses/arrowchat-review-4165307)

#### What Are G2 Users Discussing About ArrowChat?

- [What is ArrowChat used for?](https://www.g2.com/discussions/what-is-arrowchat-used-for)

### [AiTrillion](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and other popular e-commerce platforms, AiTrillion unifies essential marketing tools into a single, intelligent ecosystem. This eliminates the need for multiple fragmented apps and allows businesses to save time, reduce costs, and increase efficiency. At the heart of AiTrillion is the belief that every merchant—big or small—deserves access to enterprise-level marketing tools without the complexity or expense. That’s why AiTrillion offers over 11 modules under one platform, including Email Marketing, Loyalty Rewards, Product Reviews, Web Push Notifications, Smart Popups, Workflow Automation, Advanced Segmentation, Affiliate Marketing, and more. These tools are seamlessly connected through powerful AI and automation engines, helping merchants deliver personalized, omnichannel experiences to their customers at every stage of the buyer journey. With AiTrillion, eCommerce businesses can create sophisticated automated workflows that nurture leads, engage customers, and recover abandoned carts—all without any coding or technical expertise. The platform’s robust analytics and AI-driven insights help merchants make data-backed decisions, optimize campaigns in real time, and improve customer retention rates. AiTrillion is more than just a marketing platform—it’s a growth partner. It’s built to empower businesses to understand their customers better, engage them meaningfully, and turn one-time buyers into lifelong fans. The loyalty and rewards module encourages repeat purchases by offering points, discounts, and incentives, while smart product reviews and UGC (User Generated Content) tools build trust and social proof. Thousands of global Shopify stores trust AiTrillion to streamline their marketing operations and scale effectively. Whether you’re just starting out or managing a high-volume online store, AiTrillion’s scalable infrastructure and user-friendly interface make it easy to adapt and grow. Key Features: - All-in-one marketing suite tailored for eCommerce - AI-powered automation and analytics - Seamless integration with Shopify and other platforms - Powerful loyalty and rewards programs - Smart segmentation for personalized messaging - In-depth customer journey tracking - Real-time performance insights and reporting By consolidating all marketing and customer engagement tools in one place, AiTrillion allows eCommerce businesses to focus on what really matters—delivering great products and exceptional customer experiences. It’s a smart, scalable, and forward-thinking solution for merchants who are ready to grow faster, smarter, and stronger. Join over 20,000 merchants who trust AiTrillion to power their growth and transform their online stores into customer-first, data-driven success stories.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate AiTrillion?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.9/10 (Category avg: 8.1/10)

#### Who Is the Company Behind AiTrillion?

- **Seller:** [AAAeCommerce Inc.](https://www.g2.com/sellers/aaaecommerce-inc)
- **Year Founded:** 2018
- **HQ Location:** Claymont, Delaware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 93% Small, 4% Medium

#### What Do G2 Reviewers Say About AiTrillion?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from AiTrillion, highlighting personalized assistance and quick resolution of issues.
- Users find AiTrillion's **customer service exceptionally helpful** , providing great support for all their needs.
- Users appreciate the **ease of use** of AiTrillion, enjoying quick setup and efficient marketing automation features.
- Users love the **intuitive email marketing features** of AiTrillion, making customer outreach seamless and efficient.
- Users appreciate the **convenience of integrated tools** in AiTrillion, streamlining their marketing and enhancing customer support.

##### Cons

- Users find the **learning curve challenging** , especially with navigation and module setups, but support is helpful.
- Users find the setup process for AiTrillion's Loyalty Program to be **difficult and confusing** , leading to initial challenges.
- Users face **inconsistent customer support** , experiencing delays and confusion despite some helpful interactions.
- Users find the **steep learning curve** of AiTrillion challenging, especially during initial setup and navigation.
- Users find the **complexity** of AiTrillion's setup process challenging, making it hard to effectively use the platform.

#### What Are Recent G2 Reviews of AiTrillion?

**["Great All-in-One Marketing Platform for Shopify Stores"](https://www.g2.com/survey_responses/aitrillion-review-11789106)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-11789106)

**["Responsive AiTrillion Team That Helps You Every Step of the Way"](https://www.g2.com/survey_responses/aitrillion-review-12705561)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/aitrillion-review-12705561)

#### What Are G2 Users Discussing About AiTrillion?

- [What does Aitrillion do?](https://www.g2.com/discussions/what-does-aitrillion-do)
- [What is Growwave?](https://www.g2.com/discussions/aitrillion-what-is-growwave)
- [What do you know about AiTrillion Why do you want to work with us \*?](https://www.g2.com/discussions/what-do-you-know-about-aitrillion-why-do-you-want-to-work-with-us)
- [What is AiTrillion?](https://www.g2.com/discussions/what-is-aitrillion)

### [Chatspell](https://www.g2.com/products/chatspell/reviews)

Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.

**Average Rating:** 4.1/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Chatspell?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 6.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chatspell?

- **Seller:** [Chatspell](https://www.g2.com/sellers/chatspell)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 42% Medium

#### What Are Recent G2 Reviews of Chatspell?

**["Enhances Business Communication Efficiency"](https://www.g2.com/survey_responses/chatspell-review-9537537)**

**Rating:** 4.5/5.0 stars

_— Henry K._

[Read full review](https://www.g2.com/survey_responses/chatspell-review-9537537)

**["Chatspell is great and very easy to install!"](https://www.g2.com/survey_responses/chatspell-review-9066888)**

**Rating:** 4.0/5.0 stars

_— Daniel R._

[Read full review](https://www.g2.com/survey_responses/chatspell-review-9066888)

### [Social Intents](https://www.g2.com/products/social-intents/reviews)

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Social Intents?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Social Intents?

- **Seller:** [Social Intents](https://www.g2.com/sellers/social-intents)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **Twitter:** @socialintents  
3,649 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a71f35259f4fd7761dc894535e790a0e6c18cdd08f32a9e84ed58fb21cde8787&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsocialintents%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Are Recent G2 Reviews of Social Intents?

**["Social Intents"](https://www.g2.com/survey_responses/social-intents-review-5311213)**

**Rating:** 4.5/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/social-intents-review-5311213)

**["Great messaging tool"](https://www.g2.com/survey_responses/social-intents-review-8274816)**

**Rating:** 5.0/5.0 stars

_— Manju S._

[Read full review](https://www.g2.com/survey_responses/social-intents-review-8274816)

#### What Are G2 Users Discussing About Social Intents?

- [How do you embed a chat in team?](https://www.g2.com/discussions/how-do-you-embed-a-chat-in-team)
- [How do I add MS teams to my website?](https://www.g2.com/discussions/how-do-i-add-ms-teams-to-my-website)
- [Can you embed Microsoft teams?](https://www.g2.com/discussions/can-you-embed-microsoft-teams)
- [What is Social intent?](https://www.g2.com/discussions/what-is-social-intent)

### [Boei](https://www.g2.com/products/boei/reviews)

Boei is an AI receptionist and lead-capture widget for small and mid-sized businesses. It sits on your website as a lightweight 10KB script and answers visitor questions instantly, 24/7, in 95+ languages. Unlike a basic chatbot that reads from a knowledge base and asks for a name and email, Boei does the work of a receptionist. It qualifies leads, books appointments, answers product questions, and escalates the conversations that need a human to your team with an AI summary attached. The same AI agent works across your website, WhatsApp Business, email and SMS, with one shared inbox and one trained brain behind all of them. Train it once on your website, files, FAQ, product catalog and past tickets. Add custom AI actions (calendar booking, quote calculation, order status lookup, CRM updates, lead routing) with no code. Choose how autonomous the AI is, from fully supervised to AI-driven, so you stay in control. Pick your AI model: OpenAI, Anthropic, Google or Mistral, switchable anytime. Boei is built for European SMBs and agencies. It is EU-hosted in Amsterdam, GDPR-first, cookie-optional, and includes 50+ contact channels in a single customizable widget. Used on 17,000+ websites.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Boei?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Boei?

- **Seller:** [Ruby Foundry B.V.](https://www.g2.com/sellers/ruby-foundry-b-v)
- **HQ Location:** Utrecht, Netherlands
- **Twitter:** @boeihelp  
100 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fccad6424a25186c07ff48b779ae4f633763e4156b1ca8740f8a4f6a7e3d8d7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboeihelp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small

#### What Do G2 Reviewers Say About Boei?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **extensive customization options** of Boei, enabling quick setup and tailored experiences without any coding.
- Users praise the **fantastic ease of use** of Boei, enabling quick setup and effortless customization for their websites.
- Users praise the **easy setup** of Boei, allowing quick customization without coding for seamless integration.
- Users love the **customizability** of Boei, allowing quick setup and easy personalization of chat widgets and helpers.
- Users praise the **quick setup** of Boei, enabling easy configuration of chat widgets in just minutes.

##### Cons

- Users feel that the **lack of insightful analytics** from Boei limits the overall effectiveness of the AI chatbot.
- Users find the **lack of integrations** frustrating, wishing for native options and better data connectivity with other apps.
- Users find **time consumption** increases due to lack of native integrations and notification options, hindering efficiency.

#### What Are Recent G2 Reviews of Boei?

**["Effortless Setup, Exceptional Lead Generation"](https://www.g2.com/survey_responses/boei-review-12345300)**

**Rating:** 5.0/5.0 stars

_— Jay F._

[Read full review](https://www.g2.com/survey_responses/boei-review-12345300)

**["Sometimes "easy" means more...:)"](https://www.g2.com/survey_responses/boei-review-7502068)**

**Rating:** 4.5/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/boei-review-7502068)

### [brandy.im](https://www.g2.com/products/brandy-im/reviews)

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation rate. Talk to your customers on your website and build relationship in messaging apps like Whatsapp, Instagram direct, Apple Messages for business and others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate brandy.im?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind brandy.im?

- **Seller:** [Brandy.im](https://www.g2.com/sellers/brandy-im)
- **Year Founded:** 2015
- **HQ Location:** Lisbon, PT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cb5bf9deb2eb3e20d30cbb57a2b4b658aeb46f5b90faac13af852c68ec554e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrandy-im&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 23% Large

#### What Are Recent G2 Reviews of brandy.im?

**["Robust Chat Platform Delivering Outstanding Results"](https://www.g2.com/survey_responses/brandy-im-review-8087542)**

**Rating:** 5.0/5.0 stars

_— Igor D._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8087542)

**["Streamlined Customer Communication with Brandy platform"](https://www.g2.com/survey_responses/brandy-im-review-8046157)**

**Rating:** 5.0/5.0 stars

_— Maxim M._

[Read full review](https://www.g2.com/survey_responses/brandy-im-review-8046157)

### [Charla](https://www.g2.com/products/charla/reviews)

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Charla?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Charla?

- **Seller:** [Charla](https://www.g2.com/sellers/charla)
- **Year Founded:** 2021
- **HQ Location:** Wyoming, United States
- **Twitter:** @getcharla  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3140951af2dd5e44e91a68b787ff20b28c58ee99750fd3de96635493f33bc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcharlalivechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Do G2 Reviewers Say About Charla?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **rapid development and creative features** of Charla, enjoying its effective performance and responsive support.
- Users commend the **timely and effective customer support** of Charla, significantly enhancing their ability to manage inquiries.
- Users commend the **active improvements** and timely support of Charla, appreciating its user-friendly integration and development speed.
- Users love the **automation capabilities** of Charla, which efficiently handles customer inquiries and improves support dramatically.
- Users value the **ease of use** of Charla, praising its straightforward setup and seamless integration with WordPress.

##### Cons

- Users find the **interface confusing** , with outdated designs and a need for mobile updates affecting the overall experience.
- Users note **chatbot issues** such as outdated design and need for more updates, impacting overall experience with Charla.
- Users find the **admin interface design confusing** , though support claims improvements are in progress.
- Users note several **organizational issues** with Charla, including outdated design and inconsistent app functionality.
- Users note several **update issues** with Charla, including outdated design and inconsistent app experiences, but remain hopeful for improvements.

#### What Are Recent G2 Reviews of Charla?

**["Charla Transformed My Support: 90% Automated, Seamless WordPress Integration"](https://www.g2.com/survey_responses/charla-review-12241813)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/charla-review-12241813)

**["Regular Updates, New Features, and Responsive Support from Charla"](https://www.g2.com/survey_responses/charla-review-12252241)**

**Rating:** 4.5/5.0 stars

_— Ankit S._

[Read full review](https://www.g2.com/survey_responses/charla-review-12252241)

### [Giosg](https://www.g2.com/products/giosg/reviews)

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Giosg?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Giosg?

- **Seller:** [Giosg.com](https://www.g2.com/sellers/giosg-com)
- **Year Founded:** 2011
- **HQ Location:** Helsinki, Finland
- **Twitter:** @giosgCom  
537 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=943043f97616bc6c3f3b3a3d1b2d13c13f6cc65a8c35a1517afebdc8a6d3576e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgiosg-com&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of Giosg?

**["Cost efficient and very customizable"](https://www.g2.com/survey_responses/giosg-review-9094265)**

**Rating:** 5.0/5.0 stars

_— Meriam V._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9094265)

**["''Solves/fits well managing sales in our todays world.''"](https://www.g2.com/survey_responses/giosg-review-9855429)**

**Rating:** 5.0/5.0 stars

_— Cherry W._

[Read full review](https://www.g2.com/survey_responses/giosg-review-9855429)

#### What Are G2 Users Discussing About Giosg?

- [What is Giosg used for?](https://www.g2.com/discussions/what-is-giosg-used-for)

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Spotlight Categories

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

[Data Observability Software](https://www.g2.com/categories/data-observability)

[Bot Platforms Software](https://www.g2.com/categories/bot-platforms)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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