# Best Live Chat Software - Page 27

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-07T13%3A09%3A04Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88%26page%3D27&secure%5Btoken%5D=09e7df7a0b5323d071cb5db422ec5a9dad469044c68f95599963d0aa34b7fe42&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [HaveFunnels](https://www.g2.com/products/havefunnels/reviews)

HaveFunnels is an omnichannel customer-engagement platform that unifies every conversation your business has—across WhatsApp, Instagram, Facebook Messenger, web chat, email and SMS—into a single AI-powered workspace. Built for high-growth B2B & B2C companies, it replaces a patchwork of point tools with one inbox, one automation engine and one analytics layer, so teams never miss a lead and customers always get fast, contextual responses.

#### Who Is the Company Behind HaveFunnels?

- **Seller:** [HaveSuite](https://www.g2.com/sellers/havesuite)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20dc910bdf414bdb0d1a6a666926ec3d174e62d2023d4354651a77d1e26fb09a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhavefunnels%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [HelpForShopping](https://www.g2.com/products/helpforshopping/reviews)

HelpForShopping offers a live chat solution for e-commerce sites, designed to engage visitors in real time, provide personalized product suggestions, and reduce product returns, all while enhancing customer satisfaction. With features that increase conversion rates, build loyalty, and offer quick support, HelpForShopping is ideal for businesses looking to optimize their online customer experience. Why Choose HelpForShopping’s Live Chat Widget? Increase Conversion Rates HelpForShopping’s live chat widget enables agents to engage directly with visitors, making it easy to convert browsing into purchases with real-time product recommendations and quick answers to customer inquiries. • Real-time product suggestions • Direct interactions to reduce purchase hesitation • Track chats that lead to sales to analyze agent performance Reduce Product Returns By providing detailed information and personalized advice at the time of purchase, HelpForShopping helps customers make informed choices, reducing the rate of product returns. • Expert support to help customers choose the right product • One-click FAQ responses for common questions • Better understanding of customer needs to prevent purchasing errors Enhance Trust and Customer Loyalty HelpForShopping helps build long-lasting relationships with customers by recognizing returning visitors, allowing them to revisit suggested products, and offering personalized benefits to loyal customers. • Identify returning visitors and continue previous conversations • Registered users can access a list of previously suggested products • Increased loyalty by tracking and addressing customer preferences Provide Faster, More Efficient Support Designed for quick, efficient responses, HelpForShopping offers one-click FAQ replies and customized chat options. Agents can specialize by product category, optimizing response times and the customer experience. • Quick reply system with one-click FAQ responses • Category-based agent assignment for targeted expertise • Options for visitors to change agents or categories during the chat Additional Features: Expert Community Addon With the Expert Community Addon, go beyond agent-based chat by inviting your top customers to become brand ambassadors and product experts. This growing community provides around-the-clock support, assisting visitors even outside regular hours. • Brand Ambassadors: Engage your best customers to answer visitor questions • 24/7 Support: Experts are available evenings and weekends • Shared Success: Experts earn commissions only on conversions generated through their chats, aligning their success with yours Simple and Fast Integration HelpForShopping’s widget is easy to set up with no coding required, and it’s available as a plugin for WordPress, with Shopify and Odoo plugins coming soon. Get HelpForShopping up and running in minutes to enhance sales and customer support. • Easy setup with the WordPress plugin • Shopify and Odoo plugins coming soon • Installation guide included for quick activation HelpForShopping, backed by the European Union, empowers businesses to optimize e-commerce performance through intelligent live chat and an engaged expert community, enhancing sales and customer satisfaction.

#### Who Is the Company Behind HelpForShopping?

- **Seller:** [HelpForShopping](https://www.g2.com/sellers/helpforshopping)
- **Year Founded:** 2023
- **HQ Location:** Italy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88e97de0def5959ef9ee9012eb82e5c779668aeeca1d02d228e71e447f7cb1de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpforshopping%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Heyy](https://www.g2.com/products/heyy-group-heyy/reviews)

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

#### Who Is the Company Behind Heyy?

- **Seller:** [Heyy Group](https://www.g2.com/sellers/heyy-group)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d9de4c64598e096f7345ae60bd58de3fae3d8480c2ce84440d905f3ab4c6fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyy-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [HiperMe!](https://www.g2.com/products/hiperme/reviews)

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind HiperMe!?

- **Seller:** [HiperPBX](https://www.g2.com/sellers/hiperpbx)
- **Year Founded:** 2006
- **HQ Location:** Buenos Aires, AR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d768d0056c3e6926df3ba2507ed1869e66736cc76921940ffb602f047cfae50b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhiperpbx&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About HiperMe!?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **CRM integration** of HiperMe!, enhancing their workflow with seamless connections to other applications.
- Users value the **easy integrations** of HiperMe!, enhancing their workflow across various business applications.
- Users appreciate the **seamless integrations** of HiperMe!, enhancing their workflow with other business applications.

#### What Are Recent G2 Reviews of HiperMe!?

**["One of the most complete platforms for the management of our Customer Service Center"](https://www.g2.com/survey_responses/hiperme-review-10657157)**

**Rating:** 5.0/5.0 stars

_— Miguel V._

[Read full review](https://www.g2.com/survey_responses/hiperme-review-10657157)

### [Hive Support](https://www.g2.com/products/hive-support/reviews)

Hive Support is a powerful, flexible, and easy-to-use WordPress helpdesk plugin designed to streamline customer support and enhance user experience. Whether you're managing a small business or a large enterprise, Hive Support offers a complete suite of tools to ensure your customer queries are addressed efficiently. Packed with essential features like ticketing systems, live chat, email piping, AI-powered chatbots, and automated workflows, Hive Support provides everything you need to handle customer requests in one intuitive dashboard. Designed with scalability in mind, it’s suitable for businesses of all sizes and integrates seamlessly with major WordPress themes, WooCommerce, and other popular plugins. With Hive Support, you can: -Manage tickets effortlessly through an organized interface. -Provide 24/7 customer assistance with AI-driven chatbots. -Enable real-time communication with live chat functionality. -Automate responses to routine queries, saving time and resources. -Built for WordPress, Hive Support is fully customizable and optimized for performance, ensuring fast response times and a seamless user experience. Why Choose Hive Support? Affordable Pricing with Pro and Free versions to meet any budget. Easy Setup with user-friendly interfaces and extensive documentation. Complete Control over your data with a fully self-hosted WordPress solution. Continuous Updates and dedicated support to keep your helpdesk running smoothly. Experience a new level of customer satisfaction with Hive Support—your all-in-one helpdesk plugin for WordPress.

#### Who Is the Company Behind Hive Support?

- **Seller:** [WPCommerz](https://www.g2.com/sellers/wpcommerz)
- **Year Founded:** 2020
- **HQ Location:** Dhaka, BD
- **Twitter:** @wpcommerz  
92 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1cdfac5e367e0738e5adac0f57bfcd5ce60b085050cf7a075dab619a58bc45d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwpcommerz%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Human Live Chat Management For Leads & Sales](https://www.g2.com/products/human-live-chat-management-for-leads-sales/reviews)

Our brilliant & resourceful agents help you convert more prospects into customers through a 24/7 human live chat presence Available 24/7: Generate leads & support your clients on their time. Personal Account Manager: You’ll be assigned a personal account manager to ensure partnership success. Conversational Marketing Team: Our team strategizes ways to engage your audience and constantly optimizes chat flows to make your visitors progress faster through the customer journey. Constant Collaboration: We want to work with you, not for you. We believe in brutally honest relationships that are built on trust. Monthly Reports: Be confident in your investment by knowing exactly how many CQL’s (conversation qualified leads) you generated each month. CRM Integration: We send leads and support tickets directly to your CRM so you never miss an opportunity.

#### Who Is the Company Behind Human Live Chat Management For Leads & Sales?

- **Seller:** [CrowdChat](https://www.g2.com/sellers/crowdchat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ICE](https://www.g2.com/products/ice/reviews)

Integrated Customer Engagement (ICE) offers a perfect solution for businesses to overcome the challenges of todays competitive environment.

#### Who Is the Company Behind ICE?

- **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-5b464927-3744-4af2-b82e-6ef4dd1de9e3)
- **Year Founded:** 1997
- **HQ Location:** Nacogdoches, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b032d863bd7ab6f483b38259388fc00b6f542c3c8aaf09f668c529c0a2e8ec83&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqeval%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Inference Studio](https://www.g2.com/products/inference-studio/reviews)

Inference provides virtual agents that automate and facilitate interactions between organizations and their customers.

#### Who Is the Company Behind Inference Studio?

- **Seller:** [Inference Solutions](https://www.g2.com/sellers/inference-solutions)
- **Year Founded:** 2005
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d3003ab093a65ff0f4d93f344c0cb9fc4e56de5dcb5c55c1f5d8e81b866406f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finferencesolutions&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [IntelAgent](https://www.g2.com/products/intelagent/reviews)

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

#### Who Is the Company Behind IntelAgent?

- **Seller:** [We Build Bots](https://www.g2.com/sellers/we-build-bots)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [InteliWise Proactive Live Chat](https://www.g2.com/products/inteliwise-proactive-live-chat/reviews)

InteliWise Proactive Live Chat is powered by engagement triggers, that help to reach to different consumer segments.

#### Who Is the Company Behind InteliWise Proactive Live Chat?

- **Seller:** [InteliWise](https://www.g2.com/sellers/inteliwise)
- **HQ Location:** N/A
- **Twitter:** @InteliWISE  
1,744 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90fcee8e07244a592008ecec9db4eb51528ace84417728f55aa3a5d1318b52a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finteliwise%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [ipSCAPE](https://www.g2.com/products/ipscape/reviews)

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 28

#### Who Is the Company Behind ipSCAPE?

- **Seller:** [IPscape](https://www.g2.com/sellers/ipscape)
- **Year Founded:** 2005
- **HQ Location:** North Sydney, NSW
- **Twitter:** @IPscape  
435 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36d4a916fccf14ac3b6a18c563b5b7ff460252305aaf01b44e9145674a34145d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fipscape%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 79% Small, 18% Medium

#### What Are Recent G2 Reviews of ipSCAPE?

**["Accurate"](https://www.g2.com/survey_responses/ipscape-review-8247991)**

**Rating:** 5.0/5.0 stars

_— Jhona H._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8247991)

**["GOOD"](https://www.g2.com/survey_responses/ipscape-review-8223809)**

**Rating:** 5.0/5.0 stars

_— Marilyn B._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8223809)

### [iReview](https://www.g2.com/products/ireview/reviews)

iReview — The All-In-One Review Management & Online Reputation Platform iReview is a leading review management software and online reputation management platform designed to help businesses generate more 5-star reviews, improve their Google ratings, and manage customer feedback from one centralized dashboard. Built for both single-location businesses and multi-location enterprises, iReview streamlines every part of the review and reputation workflow — from collection to response to analytics. With iReview, businesses can effortlessly increase positive Google reviews, Yelp reviews, and Facebook recommendations through automated SMS and email review requests, QR codes, and NFC tap-to-review cards. Customers can leave feedback in seconds, dramatically increasing review volume. iReview also protects your online reputation by routing negative feedback to a private form, allowing businesses to resolve issues before they appear publicly. The platform consolidates reviews from all major sites, giving teams real-time visibility into customer sentiment. AI-powered review responses allow businesses to reply instantly with personalized, professional messaging — saving hours of manual work while maintaining a consistent brand voice. For hands-off teams, iReview offers full-service review management where outreach, monitoring, and responses are handled for you. iReview improves local SEO, helping businesses rank higher on Google Maps and local search results by increasing review frequency, improving sentiment, and maintaining accurate business listings. Advanced analytics provide insights into rating trends, customer satisfaction, employee performance, and multi-location reporting. Ideal for restaurants, auto dealers, home service companies, medical and dental offices, real estate firms, and franchises, iReview helps any business build trust, increase visibility, and convert more customers in a review-driven marketplace. Simple to set up and built for scale, iReview gives you everything you need to grow your online reputation, outperform competitors, and turn reviews into revenue. Why iReview Stands Out End-to-end reputation management (not just review monitoring) AI-powered automation to save hours of manual work Negative review protection + feedback capture Tools for both single-location and enterprise multi-unit brands Optional full-service management for busy teams NFC tap-to-review technology that dramatically increases review volume Designed to be simple, fast, and affordable — without sacrificing power

#### Who Is the Company Behind iReview?

- **Seller:** [Kore.co, Inc](https://www.g2.com/sellers/kore-co-inc)
- **Year Founded:** 2023
- **HQ Location:** 5502 Monterey Dr, Frisco, Texas 75034, US
- **Twitter:** @korecompany  
330 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02d5c4561fa60900a7d17d68b1b613ac8afcd98af8cf0159fec8b12bf5426524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkorecoofficial%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [Jeeves.Plus](https://www.g2.com/products/jeeves-plus/reviews)

Jeeves.Plus is a customer service platform that automatically translates text messages, empowering you to have a conversation with your customers in 109 languages

#### Who Is the Company Behind Jeeves.Plus?

- **Seller:** [Jeeves.Plus](https://www.g2.com/sellers/jeeves-plus)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [jiLiveChat](https://www.g2.com/products/jilivechat/reviews)

jiLiveChat is the click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues

#### Who Is the Company Behind jiLiveChat?

- **Seller:** [jiWebTech](https://www.g2.com/sellers/jiwebtech-17f7232c-880a-4629-aa17-9d52f677dc6b)
- **Year Founded:** 2017
- **HQ Location:** Mohali
- **Twitter:** @jiWebTech  
866 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d7b4f212f2561a14bee9f059b170c3f01e0d5fb188a225d99ea3ad6ef213861&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjiweb-tech%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Knitware](https://www.g2.com/products/knitware/reviews)

Knitware is more than a team management tool; it’s an intelligent platform designed to empower your workforce. With AI-driven insights, seamless collaboration, and engagement-enhancing features, Knitware transforms the way teams work together. From project management and smart HR to payroll, task automation, and dynamic communication channels, it keeps your team aligned, motivated, and performing at their best. Experience a new era of productivity by leveraging embedded AI to transform insights into immediate action.

#### Who Is the Company Behind Knitware?

- **Seller:** [Sourcefit](https://www.g2.com/sellers/sourcefit)
- **Company Website:** sourcefit.com
- **HQ Location:** 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road, Quezon City, Metro Manila, Philippines 1110, PH
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3486c3cc865def999440e5422f9ac7944abb3ca78c39fa01d14ef04811c67aa6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsourcefitph%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Phone:** +63 2 8470 2484

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Spotlight Categories

[Webinar Platforms](https://www.g2.com/categories/webinar)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Core HR Software](https://www.g2.com/categories/core-hr)

[Customer Success Software](https://www.g2.com/categories/customer-success)

[ETL Tools](https://www.g2.com/categories/etl-tools)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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