# Best Live Chat Software - Page 22 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 463 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,600+ Authentic Reviews - 463+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400) Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-07T06%3A56%3A38Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88%26page%3D22&secure%5Btoken%5D=516acf1da3fcc3b8a8959f249cc92485c6b791c34afb9da4cc9eb27da1503074&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [iFlyChat](https://www.g2.com/products/iflychat/reviews) Chat SDK and messaging API platform for mobile and web apps. It solves the in-app messaging need of community apps. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate iFlyChat? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind iFlyChat? - **Seller:** [iFlyLabs](https://www.g2.com/sellers/iflylabs) - **Year Founded:** 2012 - **HQ Location:** Rehoboth Beach, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47e2fd7b677d279ade177d01164a6e998808c46f67c66f87ab4e2379ffa5e8f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2552414&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of iFlyChat? **["Great product that we can easily customize for our needs"](https://www.g2.com/survey_responses/iflychat-review-2193410)** **Rating:** 5.0/5.0 stars _— Matthew R._ [Read full review](https://www.g2.com/survey_responses/iflychat-review-2193410) #### What Are G2 Users Discussing About iFlyChat? - [What is iFlyChat used for?](https://www.g2.com/discussions/what-is-iflychat-used-for) ### [INSIDE by Powerfront](https://www.g2.com/products/inside-by-powerfront/reviews) INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate INSIDE by Powerfront? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind INSIDE by Powerfront? - **Seller:** [Powerfront](https://www.g2.com/sellers/powerfront-ca281be8-fa2d-40af-bd61-b88d3ed4ec86) - **Company Website:** powerfront.com - **Year Founded:** 2001 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69ec79a80b2ba1c16c62e28ea783f3c421b535d317c3f9d658c549a6330c786b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpowerfront%2F&secure%5Burl_type%5D=linkedin_company_website) 96 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of INSIDE by Powerfront? **["Excellent on site chat and SMS services"](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925) #### What Are G2 Users Discussing About INSIDE by Powerfront? - [What is Powerfront Inside used for?](https://www.g2.com/discussions/what-is-powerfront-inside-used-for) ### [iService](https://www.g2.com/products/iservice/reviews) iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind iService? - **Seller:** [One-to-One Service.com](https://www.g2.com/sellers/one-to-one-service-com) - **Year Founded:** 1997 - **HQ Location:** Austin, US - **Twitter:** @iServiceNews 27 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28d0b5021fcf7e37e461686c7b2b3020f696db53d7d52017050e1765b29f84e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fone-to-one-service.com%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of iService? **["Both our costumers and customer service employees love iService"](https://www.g2.com/survey_responses/iservice-review-6778093)** **Rating:** 4.5/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/iservice-review-6778093) #### What Are G2 Users Discussing About iService? - [What is iService used for?](https://www.g2.com/discussions/iservice-what-is-iservice-used-for) - [What is iService used for?](https://www.g2.com/discussions/what-is-iservice-used-for) ### [Khoros Service](https://www.g2.com/products/khoros-service/reviews) Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate Khoros Service? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Khoros Service? - **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) - **HQ Location:** Austin, TX - **Twitter:** @ignitetech 494 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eecef5847b3343cd5b4f97baf19c284f73312f381d0f89adc377a47055b54db3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21226%2F&secure%5Burl_type%5D=linkedin_company_website) 395 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Telecommunications - **Company Size:** 40% Small, 35% Large #### What Do G2 Reviewers Say About Khoros Service? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Khoros Service for its **exceptional automation** , enhancing efficiency and streamlining customer service tasks. - Users appreciate the **automation features** of Khoros Service, enhancing efficiency and improving customer satisfaction significantly. - Users value the **AI-driven routing and flexible features** of Khoros Service, enhancing efficiency and collaboration in customer support. - Users praise Khoros Service for its **AI technology** , enhancing task routing and providing efficient support for reps. - Users appreciate the **ease of use** of Khoros Service, benefiting from its user-friendly operations and tailored features. ##### Cons - Users face issues with **insufficient training** , making it challenging for new personnel to effectively utilize Khoros Service. - Users feel that the **poor interface design** hinders usability and makes customer support less effective. - Users find the **high prices** of Khoros Service a significant drawback, impacting overall affordability and accessibility. - Users find Khoros Service **difficult to learn** , requiring extensive training for new team members to navigate effectively. - Users find the **difficult learning process** of Khoros Service requires extensive training for new individuals. #### What Are Recent G2 Reviews of Khoros Service? **["Training the module as a benefit and asset"](https://www.g2.com/survey_responses/khoros-service-review-10006590)** **Rating:** 4.5/5.0 stars _— Alaa F._ [Read full review](https://www.g2.com/survey_responses/khoros-service-review-10006590) **["A tool for efficient Customer Support"](https://www.g2.com/survey_responses/khoros-service-review-10015005)** **Rating:** 5.0/5.0 stars _— Vishal P._ [Read full review](https://www.g2.com/survey_responses/khoros-service-review-10015005) #### What Are G2 Users Discussing About Khoros Service? - [What is Khoros Care used for?](https://www.g2.com/discussions/what-is-khoros-care-used-for) - [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) - 1 comment - [What are the characteristics of online communities?](https://www.g2.com/discussions/what-are-the-characteristics-of-online-communities) - [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) - 1 comment - [What are the features of a good virtual community?](https://www.g2.com/discussions/what-are-the-features-of-a-good-virtual-community) ### [Live Chat Monitoring](https://www.g2.com/products/live-chat-monitoring/reviews) Live Chat Monitoring offers managed live chat support outsourcing services. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Live Chat Monitoring? - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Live Chat Monitoring? - **Seller:** [Live Chat Monitoring](https://www.g2.com/sellers/live-chat-monitoring) - **HQ Location:** South Melbourne, AU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e13e14e74f9dcfe23cbb5d886fa6f7fbc0a00b70590732d344ab21c451f436a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flivechatmonitoring-com&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Live Chat Monitoring? **["Efficient"](https://www.g2.com/survey_responses/live-chat-monitoring-review-9308121)** **Rating:** 4.0/5.0 stars _— Micah J._ [Read full review](https://www.g2.com/survey_responses/live-chat-monitoring-review-9308121) ### [Nettyfish Solutions](https://www.g2.com/products/nettyfish-solutions/reviews) WACTO redefines WhatsApp business communications with AI-powered Conversational Marketing. Moreover, the platform integrates automation, customer engagement, and intelligent WhatsApp chat workflows – enabling businesses to connect with their audience instantly, personally, and at scale. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Nettyfish Solutions? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind Nettyfish Solutions? - **Seller:** [Nettyfish Solutions](https://www.g2.com/sellers/nettyfish-solutions) - **Year Founded:** 2016 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c031ceb4db5a978d4e84ce2efc99483ba155c01f5d130f93ee08c6bc14fbe298&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnettyfish-solutions-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 69 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About Nettyfish Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **real-time analytics** feature of Nettyfish Solutions, enhancing performance measurement and outreach optimization. - Users appreciate the **intuitive interface and robust campaign management features** that streamline their outreach efforts effectively. - Users praise the **responsive customer support** from Nettyfish Solutions, enhancing their overall experience and efficiency. - Users appreciate the **intuitive interface** of Nettyfish Solutions, making campaign setup and management simple and efficient. - Users appreciate the **easy implementation** of Nettyfish Solutions, noting its intuitive interface and straightforward campaign setup. ##### Cons - Users note the **customization difficulty** , especially regarding dashboard reports and the lengthy template approval process. - Users experience **dashboard issues** such as lag during peak times and inefficiencies in template approvals. - Users find the **limited customization** options in Nettyfish Solutions frustrating, particularly in dashboard reports and template processes. - Users experience **limited templates** , noting a need for better efficiency and customization in the approval process. - Users experience **linking issues** with the portal during peak times, leading to lag and unresponsiveness. #### What Are Recent G2 Reviews of Nettyfish Solutions? **["Reliable Platform for WhatsApp Bulk Messaging"](https://www.g2.com/survey_responses/nettyfish-solutions-review-11769423)** **Rating:** 4.0/5.0 stars _— Ramyavi ._ [Read full review](https://www.g2.com/survey_responses/nettyfish-solutions-review-11769423) ### [NovoChat](https://www.g2.com/products/novochat/reviews) NovoChat is an omni-channel chat platform that allows businesses to communicate with customers via WhatsApp, Telegram, Messenger and LINE. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate NovoChat? - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind NovoChat? - **Seller:** [Novocall](https://www.g2.com/sellers/novocall) - **Year Founded:** 2018 - **HQ Location:** Singapore, Singapore - **Twitter:** @NovocallHQ 299 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea720d60dd5024fa2a171b30a6c2cfcefa80efe6de575ba01cab5038ffc631a8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovocall&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of NovoChat? **["Improve Networking and customer communications"](https://www.g2.com/survey_responses/novochat-review-9522386)** **Rating:** 5.0/5.0 stars _— Samarth A._ [Read full review](https://www.g2.com/survey_responses/novochat-review-9522386) ### [Nvoip](https://www.g2.com/products/nvoip/reviews) Explore the transformative power of Nvoip's cutting-edge business communication platform. Our intuitive and all-encompassing solution facilitates seamless integration of calls, chats, and WhatsApp; providing businesses with the tools necessary to elevate customer service, enhance sales, and streamline operations. Thanks to Nvoip, you can revolutionize sales processes, monitor performance in real-time, and simplify communication with customers and teams. Take advantage of advanced analytics and reporting tools to gain valuable insights and optimize your operations for peak efficiency. Whether a small upstart or an established enterprise, Nvoip is the key to unlocking enhanced customer experiences and outstanding results. **Average Rating:** 4.0/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Nvoip? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind Nvoip? - **Seller:** [Nvoip](https://www.g2.com/sellers/nvoip) - **Year Founded:** 2018 - **HQ Location:** Juiz de Fora, BR - **Twitter:** @nvoip 140 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02678f0d467574dc65e2766b5a37eff34e1c95faf2d14ddc3db5077e9a83c5a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnvoip%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Small, 17% Medium #### What Do G2 Reviewers Say About Nvoip? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **affordability** of Nvoip, providing simple solutions ideal for businesses of all sizes. - Users value the **simple, cost-effective solutions** of Nvoip, catering effectively to businesses of all sizes. - Users value Nvoip for its **cost-effective solutions** , making it ideal for businesses of all sizes. - Users value the **cooperative customer support** from Nvoip, highlighting its accessibility and cost-effective solutions for all businesses. - Users value the **ease of use** of Nvoip, appreciating its straightforward and cost-effective solutions for businesses. ##### Cons - Users find the **UI complex** for new users, which complicates navigation and overall experience with Nvoip. - Users find the **complex UI** challenging, particularly for newcomers trying to navigate the system effectively. - Users find the **high cost** of Nvoip concerning due to fluctuating international call fees and hidden charges. - Users frequently face **integration issues** with Nvoip, affecting functionality and complicating user experience. - Users find the **lack of integrations** in Nvoip limits functionality and complicates their overall experience. #### What Are Recent G2 Reviews of Nvoip? **["Nvoip - Makes communication efficient for costumers"](https://www.g2.com/survey_responses/nvoip-review-10507762)** **Rating:** 4.5/5.0 stars _— Andleeb A._ [Read full review](https://www.g2.com/survey_responses/nvoip-review-10507762) **["Excellent company with great service!!!"](https://www.g2.com/survey_responses/nvoip-review-10856311)** **Rating:** 5.0/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/nvoip-review-10856311) ### [Odoo Live Chat](https://www.g2.com/products/odoo-live-chat/reviews) Answer customer questions in real-time.Engage with visitors, deliver real-time support to customers **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Odoo Live Chat? - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo 55,391 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a5c2909893f928df131888ff32e9c04d541ff4f4e70d91d927b1d18bacee41c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F633558%2F&secure%5Burl_type%5D=linkedin_company_website) 8,815 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Odoo Live Chat? **["You can build chatbot with Artificial Intilegence Integration"](https://www.g2.com/survey_responses/odoo-live-chat-review-6768547)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/odoo-live-chat-review-6768547) ### [Omnichannel Solution with AI Chatbot](https://www.g2.com/products/omnichannel-solution-with-ai-chatbot/reviews) Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with your customers into one unified system. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Omnichannel Solution with AI Chatbot? - **Seller:** [Cooperative.io](https://www.g2.com/sellers/cooperative-io) - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0c419210e667bca858a77b57e7dc6d64c49cc77470bf5b5d17cf7a6c79d15c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcooperative-platforms&secure%5Burl_type%5D=linkedin_company_website) 73 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Omnichannel Solution with AI Chatbot? **["Streamlines Customer Interactions with Centralized Efficiency"](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574)** **Rating:** 4.0/5.0 stars _— Swagata S._ [Read full review](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574) ### [OnlineChatCenters](https://www.g2.com/products/onlinechatcenters/reviews) OnlineChatCenters (OCC) live chat software by Motava - features updates, server status, promos & more. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind OnlineChatCenters? - **Seller:** [Motava](https://www.g2.com/sellers/motava) - **Year Founded:** 2009 - **HQ Location:** San Francisco, US - **Twitter:** @motava 99 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f619f2103ed14741975fd6beb5fbc726ab2bea0a96bc04a0b39f690f8bcdf0dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmotava&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of OnlineChatCenters? **["OCC"](https://www.g2.com/survey_responses/onlinechatcenters-review-718643)** **Rating:** 5.0/5.0 stars _— Verified User in Food & Beverages_ [Read full review](https://www.g2.com/survey_responses/onlinechatcenters-review-718643) #### What Are G2 Users Discussing About OnlineChatCenters? - [What is OnlineChatCenters used for?](https://www.g2.com/discussions/what-is-onlinechatcenters-used-for) ### [onsip](https://www.g2.com/products/onsip-onsip/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate onsip? - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 5.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind onsip? - **Seller:** [OnSIP](https://www.g2.com/sellers/onsip-0f63101b-8ce0-491a-916e-b57261a9bc8f) - **Year Founded:** 2004 - **HQ Location:** New York, NY - **Twitter:** @onsip 9,618 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=182b7b363166a3de83ae83497de35e6df266c64859c6f8bf55fc01c3001a04e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F117443%2F&secure%5Burl_type%5D=linkedin_company_website) 31 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of onsip? **["Efficient Feedback Collection Made Easy with Sayso"](https://www.g2.com/survey_responses/onsip-review-9884275)** **Rating:** 4.5/5.0 stars _— Shubhang M._ [Read full review](https://www.g2.com/survey_responses/onsip-review-9884275) ### [onWebChat](https://www.g2.com/products/onwebchat/reviews) onWebChat is a comprehensive live chat and AI chatbot platform designed to enhance customer engagement and support on websites. It enables businesses to interact with visitors in real-time, providing immediate assistance, answering queries, and guiding users through their online journey. The platform is tailored to improve customer satisfaction, increase conversion rates, and streamline communication processes. One of the standout features of onWebChat is its AI chatbot, which utilizes OpenAI's GPT-5 model to deliver natural, human-like conversations. This AI assistant can be trained using a company's website content, documents, and FAQs, ensuring that responses are accurate and aligned with the brand's voice. The chatbot operates 24/7, offering continuous support even when human agents are unavailable, thereby reducing wait times and capturing leads at any hour. The platform offers unlimited concurrent chats across all plans, allowing businesses to engage with multiple visitors simultaneously without restrictions. The Free plan includes a generous one-year chat history, while the Pro AI plan provides unlimited chat history, enabling teams to access and review past conversations for improved service and training purposes. Customization is a key aspect of onWebChat. Businesses can tailor the chat widget to match their brand identity by selecting colors, adding agent photos, and customizing language and text settings. This ensures a seamless integration with the website's design and enhances the user experience. Additional features include visitor monitoring, which provides real-time insights into visitor behavior, such as location, browser type, and navigation path. Typing insights allow agents to see what visitors are typing before they send a message, enabling quicker and more efficient responses. The platform also supports file sharing, departments, and triggers—automatic messages based on visitor behavior—to proactively engage users at critical moments. onWebChat is designed for ease of use, with a straightforward installation process that requires minimal technical knowledge. It offers native plugins for various web development platforms, including WordPress, Joomla, and OpenCart, facilitating quick and hassle-free integration. In summary, onWebChat provides a robust solution for businesses seeking to enhance their online customer support and engagement through live chat and AI-driven interactions. Its combination of real-time communication, AI capabilities, and customization options makes it a valuable tool for improving customer satisfaction and driving business growth. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate onWebChat? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 10.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind onWebChat? - **Seller:** [onWebChat](https://www.g2.com/sellers/onwebchat) - **HQ Location:** Greece - **Twitter:** @onWebChat 102 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d71da265b9bceaff468d4842bccaaa2d6cc105e448a24c6de47315edb158bbda&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonwebchat&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of onWebChat? **["The best real-time chat service."](https://www.g2.com/survey_responses/onwebchat-review-8689774)** **Rating:** 4.5/5.0 stars _— Arnold K._ [Read full review](https://www.g2.com/survey_responses/onwebchat-review-8689774) ### [Output Desk](https://www.g2.com/products/output-desk/reviews) Live Chat software for your Business websites. Turn your visitors in to customers with Output Desk. Output Desk Live Chat offers the following excellent features to answer your visitors/customers waiting for you on your website. 1. Simple and Fast 2. Chat Logs 3. Chats Queue 4. Transferable Chats 5. Versatile Operator Departments 6. Operator to Operator Chats 7. Multi-Operator Chats 8. Tags to respond quickly 9. Universal Canned Messages 10. Offline Messages Handling 11. Ratings to get Feedback from Customers 12. Customizable Chat Window 13. Location Map 14. Blocking Evil visitors 15. Sound Reports 16. Integration with your favorite apps Sign-up for free trail and Turn your idle website as Live. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Output Desk? - **Seller:** [Srimax Software Systems](https://www.g2.com/sellers/srimax-software-systems) - **Year Founded:** 2002 - **HQ Location:** Tamil Nadu, India - **Twitter:** @srimax 65 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a3a7a66a8ca91a03cd17bc156cbbbc564d0eab3ba2f3e96ff2111868f05a23e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsrimax-software-technology&secure%5Burl_type%5D=linkedin_company_website) 81 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Output Desk? **["User Friendly, well designed software that accomplishes its task."](https://www.g2.com/survey_responses/output-desk-review-167126)** **Rating:** 4.5/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/output-desk-review-167126) #### What Are G2 Users Discussing About Output Desk? - [What is Output Desk used for?](https://www.g2.com/discussions/what-is-output-desk-used-for) ### [pagealive](https://www.g2.com/products/pagealive/reviews) Pagealive is a live video chat widget, empowering businesses to offer personalized, real-time support and engagement to their customers. Our mission is to transform the customer experience by providing a user-friendly live video chat solution that fosters meaningful connections and boosts conversion rates. This marketing and sales plan outlines our strategies to create awareness, drive demand, and increase sales of pagealive. Our approach involves targeted marketing campaigns, strategic partnerships, and a dedicated sales team to maximize our reach and impact. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate pagealive? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 10.0/10 (Category avg: 8.1/10) #### Who Is the Company Behind pagealive? - **Seller:** [pagealive](https://www.g2.com/sellers/pagealive) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9462d6f043ac56e1dff30712233a3b1ef2012103bce4e5ec550f11203a5f9835&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpagealive%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of pagealive? **["One of the best customer service experiences."](https://www.g2.com/survey_responses/pagealive-review-8274286)** **Rating:** 5.0/5.0 stars _— Víctor S._ [Read full review](https://www.g2.com/survey_responses/pagealive-review-8274286) - 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[Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates. ### Core Capabilities of Live Chat Software To qualify for inclusion in the Live Chat category, a product must: - Provide instant messaging capabilities between customer service representatives and website visitors - Allow chat windows to either initiate conversation or live independently on a website for potential inquiries ### Common Use Cases for Live Chat Software Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include: - Providing immediate support for product questions, technical issues, and website navigation - Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood - Reducing response times compared to ticket-based support systems to improve first-contact resolution rates ### How Live Chat Software Differs from Other Tools Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation). ### Insights from G2 on Live Chat Software Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption. Show More