# Best Live Chat Software - Page 18

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-07T10%3A07%3A56Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88%26page%3D18&secure%5Btoken%5D=ac55158fff8baf68c8a34faa6a90d33cdefac4ff7f29c3d79c62abe81b2ed328&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url)

### [Supsis AI](https://www.g2.com/products/supsis-ai/reviews)

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Supsis AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Supsis AI?

- **Seller:** [Softcand](https://www.g2.com/sellers/softcand)
- **Year Founded:** 2020
- **HQ Location:** Istanbul, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c7fdfdcd525c0cfd0ef4d88d48cfb1ce5b576a061e32ba8986d13863566bf54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupsis-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small

#### What Do G2 Reviewers Say About Supsis AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **affordable pricing** of Supsis, enabling streamlined customer management without high costs.
- Users love the **ease of use** of Supsis, successfully managing all tasks on a single platform seamlessly.

#### What Are Recent G2 Reviews of Supsis AI?

**["Finally, I found what I’ve been looking for!!!"](https://www.g2.com/survey_responses/supsis-ai-review-9698129)**

**Rating:** 5.0/5.0 stars

_— oğuzhan g._

[Read full review](https://www.g2.com/survey_responses/supsis-ai-review-9698129)

**["Outstanding Customer Support and User-Friendly Interface!"](https://www.g2.com/survey_responses/supsis-ai-review-8889830)**

**Rating:** 5.0/5.0 stars

_— Furkan A._

[Read full review](https://www.g2.com/survey_responses/supsis-ai-review-8889830)

#### What Are G2 Users Discussing About Supsis AI?

- [What is Supsis used for?](https://www.g2.com/discussions/what-is-supsis-used-for)

### [Telagus](https://www.g2.com/products/telagus/reviews)

Telagus is a leading CRM and team management solution designed to focus your attention on the essential growth-drivers that power your business. We have created an intuitive and easy to use platform that drives productivity, marketing and sales. Telagus is priced, so it’s affordable whether you’re a start-up, SME or Enterprise business. The dashboard can be easily customised to suit your specific requirements, and the marketplace add-ons are designed to use as many or as few as you need without tying you into long-term contracts. It’s both Plug n’ Play and Pay-As-You-Go. We can build a completely customised solution Telagus has been built with the future in mind. If you need a bespoke solution, our team of engineers are ready to build and add to the core that Telagus provides. Please call, email, or click on the support button within Telagus to discuss your requirements.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Telagus?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Telagus?

- **Seller:** [Telsa Uk Ltd](https://www.g2.com/sellers/telsa-uk-ltd)
- **Year Founded:** 2015
- **HQ Location:** wallington, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4943cfb0dc7a7d7685826db242edd0f271f5b37e8236e51d0063debce2fd231&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelsa-media&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 10% Large

#### What Do G2 Reviewers Say About Telagus?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation** of workflows in Telagus, enhancing efficiency and streamlining business processes significantly.
- Users value the **automation features** of Telagus for streamlining workflows and enhancing cross-functional collaboration.
- Users value the **seamless CRM integration** of Telagus, enhancing efficiency and eliminating administrative bottlenecks across teams.
- Users find Telagus highly appreciated for its **ease of use** , streamlining workflows and enhancing team collaboration effortlessly.
- Users find that Telagus offers **easy implementation** , making it accessible for teams without dedicated IT support.

##### Cons

- Users note **export limitations** in Telagus, hindering customization and advanced reporting for clients and stakeholders.
- Users find the **filtering issues** in Telagus limiting, hindering their ability to create customized reports and analytics.
- Users find the **report builder lacking** , missing advanced filters and export options for tailored analytics.
- Users find the **report builder lacking** , missing advanced options and export capabilities for detailed stakeholder analytics.

#### What Are Recent G2 Reviews of Telagus?

**["Effortless Team Collaboration and Communication"](https://www.g2.com/survey_responses/telagus-review-13042270)**

**Rating:** 4.5/5.0 stars

_— Ogah O._

[Read full review](https://www.g2.com/survey_responses/telagus-review-13042270)

**["Efficient GDPR-Compliant E-Commerce Marketing"](https://www.g2.com/survey_responses/telagus-review-13062267)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/telagus-review-13062267)

#### What Are G2 Users Discussing About Telagus?

- [What is Telagus used for?](https://www.g2.com/discussions/what-is-telagus-used-for)

### [ThinkOwl](https://www.g2.com/products/thinkowl/reviews)

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ThinkOwl?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ThinkOwl?

- **Seller:** [ThinkOwl](https://www.g2.com/sellers/thinkowl)
- **Year Founded:** 2017
- **HQ Location:** Orlando, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8aed99498095db501bc0103e6b7b1c1c25ef1cfdc9f2cc2254e35c6d9ac9fa8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17887378&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About ThinkOwl?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **user-friendly interface** of ThinkOwl, facilitating seamless integration and enhancing organizational efficiency.
- Users appreciate the **excellent customer support** provided by ThinkOwl, enhancing their overall experience with the software.
- Users value the **easy integrations** of ThinkOwl, simplifying organization and enhancing customer interaction efficiency.
- Users appreciate the **seamless integration** of ThinkOwl, enhancing organization and improving response efficiency for customer inquiries.
- Users love the **user-friendly interface** of ThinkOwl, making work schedule management simple and efficient.

##### Cons

- The **learning curve is steep** for new users of ThinkOwl, requiring improved onboarding and streamlined setup processes.
- Users find the **automation complexity** of ThinkOwl overwhelming, particularly during initial configuration and setup.
- Users report encountering **multiple bugs** , although many were resolved in later updates.
- Users report occasional **call issues** with ThinkOwl, including hangs and high premium costs affecting satisfaction.
- Users find ThinkOwl's **premium costs quite expensive** and occasionally encounter hanging issues during use.

#### What Are Recent G2 Reviews of ThinkOwl?

**["Game-Changer for Customer Support"](https://www.g2.com/survey_responses/thinkowl-review-10610873)**

**Rating:** 4.0/5.0 stars

_— Archer S._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10610873)

**["It's very useful tool for business like customer support."](https://www.g2.com/survey_responses/thinkowl-review-10954420)**

**Rating:** 5.0/5.0 stars

_— Rakhi P._

[Read full review](https://www.g2.com/survey_responses/thinkowl-review-10954420)

#### What Are G2 Users Discussing About ThinkOwl?

- [What is ThinkOwl used for?](https://www.g2.com/discussions/what-is-thinkowl-used-for)

### [UserEcho](https://www.g2.com/products/userecho/reviews)

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UserEcho?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 1.7/10 (Category avg: 8.5/10)
- **Customization :** 7.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 0.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind UserEcho?

- **Seller:** [UserEcho](https://www.g2.com/sellers/userecho)
- **Year Founded:** 2012
- **HQ Location:** Arlington Heights, IL
- **Twitter:** @userecho  
399 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883f9538c4381865461601b5928aee98a201ae7b68f459518673dc66fa44dd4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserecho%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Small, 36% Medium

#### What Do G2 Reviewers Say About UserEcho?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses.
- Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements.
- Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements.
- Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs.
- Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs.

#### What Are Recent G2 Reviews of UserEcho?

**["setting up SSO using OIDC"](https://www.g2.com/survey_responses/userecho-review-4443062)**

**Rating:** 5.0/5.0 stars

_— Priya J._

[Read full review](https://www.g2.com/survey_responses/userecho-review-4443062)

**["Have used it for many years - excellent customer service!"](https://www.g2.com/survey_responses/userecho-review-9478319)**

**Rating:** 5.0/5.0 stars

_— Shaun K._

[Read full review](https://www.g2.com/survey_responses/userecho-review-9478319)

#### What Are G2 Users Discussing About UserEcho?

- [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for)

### [ASAPP](https://www.g2.com/products/asapp/reviews)

ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### Who Is the Company Behind ASAPP?

- **Seller:** [ASAPP](https://www.g2.com/sellers/asapp)
- **Company Website:** www.asapp.com
- **Year Founded:** 2014
- **HQ Location:** New York, New York, United States
- **Twitter:** @asapp  
2,678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87870046ec887a6de9deab23a2d8228c7bbfe6cfef8948bf49afd3b6a0bb2287&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasappco&secure%5Burl_type%5D=linkedin_company_website)  
395 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About ASAPP?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ASAPP's **user-friendly access** essential for addressing customer needs efficiently and effectively in real-time.
- Users appreciate ASAPP's **high accuracy** , which significantly saves time and boosts efficiency in customer account management.
- Users appreciate ASAPP's **user-friendly customer support** that effectively addresses concerns and provides real-time assistance.
- Users find ASAPP's **ease of use** exceptional, enabling efficient and user-friendly responses to customer inquiries.
- Users value ASAPP's **high accuracy** , significantly boosting their efficiency and saving precious time in customer interactions.

##### Cons

- Users report the need for **updates concerning bugs** , especially with tagger and login time mapping functionality.
- Users face **complex configuration** issues during initial setup, requiring extensive time for integration with project and development teams.
- Users find the **difficult setup** of ASAPP time-consuming, often taking months for full integration and functionality.
- Users face **editing difficulties** due to grammar, punctuation, and spelling errors that require extensive manual corrections.
- Users often face **formatting issues** with grammar and spelling, resulting in additional manual correction efforts during transcription.

#### What Are Recent G2 Reviews of ASAPP?

**["Great alternative than the BOT responses!!"](https://www.g2.com/survey_responses/asapp-review-9547225)**

**Rating:** 5.0/5.0 stars

_— Taruna K._

[Read full review](https://www.g2.com/survey_responses/asapp-review-9547225)

**["ASAPP Works well for Chat support to customers"](https://www.g2.com/survey_responses/asapp-review-4412905)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/asapp-review-4412905)

#### What Are G2 Users Discussing About ASAPP?

- [What is ASAPP used for?](https://www.g2.com/discussions/asapp-what-is-asapp-used-for) - 1 comment
- [What is ASAPP used for?](https://www.g2.com/discussions/what-is-asapp-used-for)

### [Askly](https://www.g2.com/products/askly/reviews)

Askly is the perfect blend of human and AI for customer communication. Reply 24/7. Speak 30+ languages. Turns 3× more visitors into loyal customers. Built for modern teams and multilingual websites. Only 2-minute setup.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Askly?

- **Seller:** [Askly](https://www.g2.com/sellers/askly)
- **Year Founded:** 2021
- **HQ Location:** City Centre, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61c03a3c1083274ec176b445657028241fe70cb31256794cae928f1c27121c5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasklychat%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Askly?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Askly to be **easy to start and use** , appreciating its automatic translation feature.
- Users love the **translation efficiency** of Askly, appreciating its automatic and user-friendly features.

#### What Are Recent G2 Reviews of Askly?

**["Easy to use"](https://www.g2.com/survey_responses/askly-review-11249298)**

**Rating:** 5.0/5.0 stars

_— Rode L._

[Read full review](https://www.g2.com/survey_responses/askly-review-11249298)

**["Askly Nails Smart AI Triage for Simple vs. Complex Questions"](https://www.g2.com/survey_responses/askly-review-12804045)**

**Rating:** 5.0/5.0 stars

_— Hendrik R._

[Read full review](https://www.g2.com/survey_responses/askly-review-12804045)

### [BambooCricket Live Chat](https://www.g2.com/products/bamboocricket-live-chat/reviews)

BambooCricket Live Chat helps to connect staff directly with users and ask crucial questions to help them make the right purchase decision.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate BambooCricket Live Chat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 5.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind BambooCricket Live Chat?

- **Seller:** [Bamboo Cricket](https://www.g2.com/sellers/bamboo-cricket)
- **Year Founded:** 2006
- **HQ Location:** West Palm Beach, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4a57995b1dc51c59aef8ad6a89759cd5e812075562eb74443ebe65bcf7efa2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbamboo-cricket%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of BambooCricket Live Chat?

**["Most complete solution to be connected to your costumers"](https://www.g2.com/survey_responses/bamboocricket-live-chat-review-6932645)**

**Rating:** 4.5/5.0 stars

_— Peter ._

[Read full review](https://www.g2.com/survey_responses/bamboocricket-live-chat-review-6932645)

**["BambooCricket Live Chat Review"](https://www.g2.com/survey_responses/bamboocricket-live-chat-review-6933729)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/bamboocricket-live-chat-review-6933729)

### [BigRadar](https://www.g2.com/products/bigradar/reviews)

BigRadar helps in increasing visitor conversation rates on your website drastically. It just not a live chat software but it also help business to reach out customers through multi-channel campaigns which helps in converting visitors to customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate BigRadar?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind BigRadar?

- **Seller:** [BigRadar](https://www.g2.com/sellers/bigradar)
- **Year Founded:** 2010
- **HQ Location:** London, GB
- **Twitter:** @big\_radar  
17 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e06e1c313ee67c227b90646fc7ace3459938d8434cb6f6ddce8b91c2b8af07e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbigradar&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of BigRadar?

**["Very Useful Product"](https://www.g2.com/survey_responses/bigradar-review-4128338)**

**Rating:** 5.0/5.0 stars

_— Aman J._

[Read full review](https://www.g2.com/survey_responses/bigradar-review-4128338)

**["Instant notifications on mobile app"](https://www.g2.com/survey_responses/bigradar-review-4317592)**

**Rating:** 4.0/5.0 stars

_— Shubham P._

[Read full review](https://www.g2.com/survey_responses/bigradar-review-4317592)

#### What Are G2 Users Discussing About BigRadar?

- [What is BigRadar used for?](https://www.g2.com/discussions/what-is-bigradar-used-for)

### [Blip](https://www.g2.com/products/blip/reviews)

Global visionary leaders trust our AI Conversational platform to take their brands, customer relationships and diverse communication strategies to the next level. We have unlocked value through the creation of over 125,000 virtual assistants and have exchanged over 20 billion messages to date across the globe across +2000 customers. Our intuitive and easy-to-use cloud platform and professional services are tailored to your company and challenges. We enable brands to reach and engage customers when and where they want. We are preferred partners of the leading multichannel communications platforms - fully integrated, secure, and compliant. Count on us to support your growth through the creation of potentially infinite and relevant relationships and conversations.

**Average Rating:** 3.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Blip?

- **Lead Development:** 4.2/10 (Category avg: 8.5/10)
- **Customization :** 5.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 0.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Blip?

- **Seller:** [Blip](https://www.g2.com/sellers/blip-e66cd711-19c5-436e-840c-e694431da8ee)
- **Year Founded:** 1999
- **HQ Location:** Belo Horizonte, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c3d05ba424570299ba89566c8597754de18eeb62b9026d64e6737607031817d3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblipbr%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,454 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Large

#### What Are Recent G2 Reviews of Blip?

**["Stilingue is a unique tool for crisis moments in social listening"](https://www.g2.com/survey_responses/blip-review-12083228)**

**Rating:** 5.0/5.0 stars

_— MARCOS J._

[Read full review](https://www.g2.com/survey_responses/blip-review-12083228)

**["Streamlines Customer Conversations Efficiently"](https://www.g2.com/survey_responses/blip-review-12380237)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/blip-review-12380237)

### [Carecoll](https://www.g2.com/products/carecoll/reviews)

Engage your customers in real time. Delight your website visitors and help your customers instantly.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Carecoll?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Carecoll?

- **Seller:** [Intellial Solutions Pvt](https://www.g2.com/sellers/intellial-solutions-pvt)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Carecoll?

**["It really helped to organize the feedback requests"](https://www.g2.com/survey_responses/carecoll-review-9498895)**

**Rating:** 5.0/5.0 stars

_— Anil S._

[Read full review](https://www.g2.com/survey_responses/carecoll-review-9498895)

**["Better management with Carecoll"](https://www.g2.com/survey_responses/carecoll-review-9499390)**

**Rating:** 4.0/5.0 stars

_— Marycel G._

[Read full review](https://www.g2.com/survey_responses/carecoll-review-9499390)

### [Chaskiq](https://www.g2.com/products/chaskiq/reviews)

Chaskiq is an open-source messaging platform designed to enhance customer engagement across marketing, support, and sales channels. It offers a comprehensive suite of tools, including live chat, automated bots, email campaigns, and a knowledge base, all within a single, customizable interface. By integrating with various third-party applications, Chaskiq enables businesses to streamline communication, automate workflows, and provide personalized experiences to their customers. Its open-source nature ensures flexibility, allowing organizations to tailor the platform to their specific needs while maintaining full control over their data. Key Features and Functionality: - Live Chat and Web Messenger: Engage with customers in real-time through a powerful webchat that supports multimedia content, quick replies, and rich text formatting. - Automated Bots and Routing: Implement conversational bots to automate interactions and route conversations to the appropriate agents based on predefined rules. - Email Campaigns and Newsletters: Launch targeted email campaigns, newsletters, and in-app messages to effectively communicate with specific customer segments. - Help Center and Knowledge Base: Provide self-service support through a multilingual help center, allowing customers to access organized articles and resources. - Integration Ecosystem: Connect with various third-party applications such as WhatsApp, Twitter, Slack, Zoom, Calendly, and Pipedrive to enhance functionality and streamline workflows. - Reporting and Analytics: Generate detailed reports with visual analytics to monitor performance metrics and gain insights into customer interactions. - API and Webhooks: Utilize GraphQL API and webhooks for seamless integration with existing systems and to build custom applications on top of the platform. Primary Value and Solutions Provided: Chaskiq addresses the need for a unified customer communication platform by combining live chat, automation, and campaign management into a single solution. It empowers businesses to deliver personalized and efficient customer experiences, automate routine tasks, and maintain control over their data through its open-source framework. By integrating with a wide range of third-party applications, Chaskiq enhances operational efficiency and ensures that customer interactions are seamless and effective.

**Average Rating:** 3.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Chaskiq?

- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 6.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chaskiq?

- **Seller:** [Chaskiq](https://www.g2.com/sellers/chaskiq)
- **HQ Location:** Santiago, CL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e502b0227a83896456df5c0f1cceab2cdd7e51e010cc5336d7bfe93ce716c07&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchaskiq&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Chaskiq?

**["Easy to USE"](https://www.g2.com/survey_responses/chaskiq-review-8832903)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/chaskiq-review-8832903)

### [Chataroo](https://www.g2.com/products/chataroo/reviews)

Chataroo is a live chat software that helps users talk to website visitors and convert them into customers. It is fully customizable and provides real time web analytics.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Chataroo?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Chataroo?

- **Seller:** [Chataroo](https://www.g2.com/sellers/chataroo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Chataroo?

**["Disconnected Chats Disrupt Workflow"](https://www.g2.com/survey_responses/chataroo-review-9680393)**

**Rating:** 4.0/5.0 stars

_— Saura T._

[Read full review](https://www.g2.com/survey_responses/chataroo-review-9680393)

**["Say "Ola" to Automated Chat Solutions"](https://www.g2.com/survey_responses/chataroo-review-9615818)**

**Rating:** 5.0/5.0 stars

_— Naman S._

[Read full review](https://www.g2.com/survey_responses/chataroo-review-9615818)

### [Click2Magic](https://www.g2.com/products/click2magic/reviews)

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Click2Magic?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Click2Magic?

- **Seller:** [Tvisha Systems pvt ltd](https://www.g2.com/sellers/tvisha-systems-pvt-ltd)
- **Year Founded:** 2018
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02bed10c21ad50cf7ad62b77dfc45800ca7bb686b881482cd33479724aa38173&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclick2magic%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Click2Magic?

**["The best solution to integrate live support or I could say chat support for small or big businesses"](https://www.g2.com/survey_responses/click2magic-review-9882874)**

**Rating:** 4.5/5.0 stars

_— Akshay Y._

[Read full review](https://www.g2.com/survey_responses/click2magic-review-9882874)

**["Best Live Chat and Viable tool"](https://www.g2.com/survey_responses/click2magic-review-4728542)**

**Rating:** 5.0/5.0 stars

_— Ramya J._

[Read full review](https://www.g2.com/survey_responses/click2magic-review-4728542)

#### What Are G2 Users Discussing About Click2Magic?

- [What is Click2Magic used for?](https://www.g2.com/discussions/what-is-click2magic-used-for)

### [Clickatell Chat Commerce Platform](https://www.g2.com/products/clickatell-chat-commerce-platform/reviews)

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Clickatell Chat Commerce Platform?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Clickatell Chat Commerce Platform?

- **Seller:** [Clickatell](https://www.g2.com/sellers/clickatell)
- **Year Founded:** 2000
- **HQ Location:** Downtown Redwood City, US
- **Twitter:** @Clickatell  
8,406 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72f3ce841a3140cfe4848db6db41e36fc610c1344035f39f0ee2979d0ffa5aea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclickatell%2F&secure%5Burl_type%5D=linkedin_company_website)  
261 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Clickatell Chat Commerce Platform?

**["Clickatell Touch Honest Review"](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376)**

**Rating:** 4.0/5.0 stars

_— Ram K._

[Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-5353376)

**["Best platform with diversifications for customer contact"](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210)**

**Rating:** 4.5/5.0 stars

_— Rony C._

[Read full review](https://www.g2.com/survey_responses/clickatell-chat-commerce-platform-review-8575210)

#### What Are G2 Users Discussing About Clickatell Chat Commerce Platform?

- [What is Clickatell Touch used for?](https://www.g2.com/discussions/what-is-clickatell-touch-used-for)

### [ConvertFox](https://www.g2.com/products/convertfox/reviews)

ConvertFox offers a suite of products for marketing, sales, and customer success teams to build better relationships and close more deals.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ConvertFox?

- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ConvertFox?

- **Seller:** [ConvertFox](https://www.g2.com/sellers/convertfox-20cf70c9-b22e-459e-8e70-af7d83f13f62)
- **Year Founded:** 2017
- **HQ Location:** Newark, us
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=100de7b7c3434e9d8c584d6e4f0edc44bec26cc850f290fef1cf56126566679f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F59097798&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of ConvertFox?

**["Developing people group around my photography image"](https://www.g2.com/survey_responses/convertfox-review-9772442)**

**Rating:** 4.0/5.0 stars

_— Arnaud B._

[Read full review](https://www.g2.com/survey_responses/convertfox-review-9772442)

**["ConvertFox ConvertFox is Now Gist - Best Marketing Automation Tool"](https://www.g2.com/survey_responses/convertfox-review-7429072)**

**Rating:** 5.0/5.0 stars

_— Adel G._

[Read full review](https://www.g2.com/survey_responses/convertfox-review-7429072)

- [‹ Prev‹ Prev](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=17#product-list)
- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=2#product-list)
- …
- [14](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=14#product-list)
- [15](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=15#product-list)
- [16](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=16#product-list)
- [17](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=17#product-list)
- 18
- [19](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=19#product-list)
- [20](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=20#product-list)
- [21](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=21#product-list)
- [22](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=22#product-list)
- …
- [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=31#product-list)
- [Next ›Next ›](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88&order=g2_score&page=19#product-list)

Spotlight Categories

[Webinar Platforms](https://www.g2.com/categories/webinar)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Core HR Software](https://www.g2.com/categories/core-hr)

[Customer Success Software](https://www.g2.com/categories/customer-success)

[ETL Tools](https://www.g2.com/categories/etl-tools)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More