# Best Live Chat Software - Page 17

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-07T12%3A37%3A46Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C92a0bf46-9dcc-4a09-bc5d-f5cd4cb5dc88%26page%3D17&secure%5Btoken%5D=dde471604c95925bce77d77fa9aa2ba82137c9d44d43d53e3523e8c67b3c79c3&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Sarbacane](https://www.g2.com/products/sarbacane/reviews)

Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Sarbacane?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Sarbacane?

- **Seller:** [Sarbacane](https://www.g2.com/sellers/sarbacane)
- **Year Founded:** 2001
- **HQ Location:** Hem, FR
- **Twitter:** @Sarbacane  
109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ab25610431aaa3521e3f83e2fe935c5be40d5d22d5ddcf16364c1cbb11f2608b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarbacane-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Sarbacane?

**["Very good mailing tool"](https://www.g2.com/survey_responses/sarbacane-review-4838088)**

**Rating:** 4.0/5.0 stars

_— Verified User in Mechanical or Industrial Engineering_

[Read full review](https://www.g2.com/survey_responses/sarbacane-review-4838088)

**["Great tool for SMS Marketing"](https://www.g2.com/survey_responses/sarbacane-review-921565)**

**Rating:** 4.0/5.0 stars

_— Verified User in Chemicals_

[Read full review](https://www.g2.com/survey_responses/sarbacane-review-921565)

#### What Are G2 Users Discussing About Sarbacane?

- [What is Sarbacane used for?](https://www.g2.com/discussions/what-is-sarbacane-used-for)

### [ZyraTalk](https://www.g2.com/products/zyratalk/reviews)

ZyraTalk is an AI voice assistant and answering service platform built for service-based businesses that can't afford to miss a call. Designed to turn missed calls into revenue opportunities, ZyraTalk's AI customer service representative (CSR) works 24/7 to answer phone calls, book jobs, reschedule appointments, capture leads, and answer common customer questions—so businesses never miss a beat, even after hours or when phone lines are full. Most businesses miss anywhere from 15% to 35% of their phone calls, costing them thousands—sometimes millions—in lost opportunities. ZyraTalk closes that gap. Its AI handles calls just like a human team member would, understanding caller intent and responding naturally in real time. When a call requires a person, the AI routes it to the right team member, and for urgent situations like a 3AM plumbing emergency, it can call and text your on-call technician automatically. ZyraTalk goes beyond simply answering phones. The platform integrates with your CRM, booking calendar, and dispatch board to run advanced workflows that create jobs, customer records, and follow-up tasks. Every call comes with a detailed report including a transcript, recording, key data points, company notes, and a log of who was notified, giving you full visibility into customer interactions. Key offerings include Frontline AI with Human Backup, AI Webchat for customers who prefer to type rather than call, and Advanced Analytics that turn conversation data into actionable insights. ZyraTalk is fully customizable to your services, hours, service areas, pricing, and brand voice, so the AI sounds like a natural extension of your own team rather than a robotic script. Trusted by thousands of businesses, ZyraTalk primarily serves home service providers such as plumbers, HVAC technicians, electricians, and cleaning companies, as well as multi-location franchises, legal practices, healthcare providers, and other service businesses. Most customers are up and running within a few days to two weeks, supported by dedicated onboarding, live support, and ongoing optimization. ZyraTalk helps service businesses capture more leads, improve customer support, and scale with confidence.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ZyraTalk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ZyraTalk?

- **Seller:** [ZyraTalk](https://www.g2.com/sellers/zyratalk)
- **Year Founded:** 2018
- **HQ Location:** Phoenix, US
- **Twitter:** @ZyraTalk  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b864164227b222d1872875f619aa9dc27fea2eca616fb4c6b0dd4a056a49b93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzyratalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of ZyraTalk?

**["ZyraTalk puts their Customers First!"](https://www.g2.com/survey_responses/zyratalk-review-4612909)**

**Rating:** 5.0/5.0 stars

_— Joshua R._

[Read full review](https://www.g2.com/survey_responses/zyratalk-review-4612909)

**["ZyraTalk is a game changer for AI chat and AI calling for Trades Business's"](https://www.g2.com/survey_responses/zyratalk-review-10443897)**

**Rating:** 5.0/5.0 stars

_— Chase B._

[Read full review](https://www.g2.com/survey_responses/zyratalk-review-10443897)

#### What Are G2 Users Discussing About ZyraTalk?

- [What is ZyraTalk used for?](https://www.g2.com/discussions/what-is-zyratalk-used-for)

### [BetterChat](https://www.g2.com/products/betterchat/reviews)

Your #1 Solution for Seamless Interaction on the Leading Messaging Platform! empowering your business for sales, support, and marketing. Unlock features like Team Inbox, Broadcast Messaging, Contact Management, WhatsApp Chatbot, and API Support with BetterChat.

**Average Rating:** 3.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate BetterChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Lead Development:** 7.2/10 (Category avg: 8.5/10)
- **Customization :** 7.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind BetterChat?

- **Seller:** [Maxmite's Global](https://www.g2.com/sellers/maxmite-s-global)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

### [Chatango](https://www.g2.com/products/chatango/reviews)

Chatango offers live group chat for websites.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Chatango?

- **Lead Development:** 7.2/10 (Category avg: 8.5/10)
- **Customization :** 9.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Chatango?

- **Seller:** [Chatango](https://www.g2.com/sellers/chatango)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9d2620e72d04f45cafd81b0bcc45340673f61a79cad27a853964a9e4e27e2dd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatango%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Chatango?

**["Excellent aplication to interact with a group of person"](https://www.g2.com/survey_responses/chatango-review-1987564)**

**Rating:** 5.0/5.0 stars

_— Angel Jose B._

[Read full review](https://www.g2.com/survey_responses/chatango-review-1987564)

**["A good provision to connect to people from around the world"](https://www.g2.com/survey_responses/chatango-review-4848850)**

**Rating:** 4.0/5.0 stars

_— SYED SALIK A._

[Read full review](https://www.g2.com/survey_responses/chatango-review-4848850)

#### What Are G2 Users Discussing About Chatango?

- [What is Chatango used for?](https://www.g2.com/discussions/what-is-chatango-used-for)

### [ChatStack](https://www.g2.com/products/chatstack/reviews)

ChatStack is a self-hosted live chat software for websites.

**Average Rating:** 2.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ChatStack?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ChatStack?

- **Seller:** [Chatstack](https://www.g2.com/sellers/chatstack)
- **HQ Location:** Gold Coast, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c67701d74f34d51dad19c5c0961a8ce93365453ed6425570c3f4566c1779b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatstack%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of ChatStack?

**["Review for chatstack"](https://www.g2.com/survey_responses/chatstack-review-8488900)**

**Rating:** 4.5/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/chatstack-review-8488900)

#### What Are G2 Users Discussing About ChatStack?

- [What is ChatStack used for?](https://www.g2.com/discussions/what-is-chatstack-used-for)

### [ConnectiveOne (ex Kwizbot)](https://www.g2.com/products/connectiveone-ex-kwizbot/reviews)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

- **Seller:** [Evergreen](https://www.g2.com/sellers/evergreen-8389db90-e80b-4d2c-84da-f588e0a3f4dd)
- **Year Founded:** 2009
- **HQ Location:** Подольский район, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=123bd931e70e0a6f3fc9bd36fb7ab711f0484674d1a09ecfedc713eeb57541d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevergreen-it-development-support-%2526-service%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

**["ConnectiveOne helped OKWINE reduce hotline load and deliver faster, smarter customer service"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)**

**Rating:** 5.0/5.0 stars

_— Федір ._

[Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12541372)

**["A reliable omnichannel platform that genuinely reduces support workload"](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)**

**Rating:** 5.0/5.0 stars

_— Anastasiia C._

[Read full review](https://www.g2.com/survey_responses/connectiveone-ex-kwizbot-review-12537468)

### [Helpmonks](https://www.g2.com/products/helpmonks/reviews)

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

**Average Rating:** 4.3/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Helpmonks?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Helpmonks?

- **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks)
- **Year Founded:** 2013
- **HQ Location:** Syracuse, New York
- **Twitter:** @helpmonks  
2,086 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ff5ad7abe9ab1406be4f4ed6d31c269fdf12d024968b8ce5ba9b6da9b119406e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpmonks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 27% Medium

#### What Do G2 Reviewers Say About Helpmonks?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficient email organization and search functionality** provided by Helpmonks, enhancing their workflow.
- Users commend the **effective email organization and search functionality** in Helpmonks, enhancing their productivity significantly.
- Users appreciate the **email tracking** feature of Helpmonks, allowing for efficient searching and organization of emails.
- Users value the **effective organization and labeling** of emails, making past searches efficient and user-friendly.

##### Cons

- Users often experience **random shutdowns** with Helpmonks, feeling uninformed about issue resolutions and updates.
- Users are frustrated with **poor notifications** about issues, leaving them uninformed during random shutdowns.
- Users report frequent **random shutdowns** , with a lack of communication regarding fixes, impacting their experience negatively.
- Users are frustrated by the **slow loading** times, leading to delays and a negative impact on productivity.
- Users experience **random shutdowns** with Helpmonks, feeling uninformed about resolution timelines during crashes.

#### What Are Recent G2 Reviews of Helpmonks?

**["Fantastic Email Support Service for Any Business"](https://www.g2.com/survey_responses/helpmonks-review-4399981)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981)

**["Much needed tech solutions for better email management with best in class customer support!"](https://www.g2.com/survey_responses/helpmonks-review-4621549)**

**Rating:** 4.5/5.0 stars

_— Verified User in Real Estate_

[Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549)

#### What Are G2 Users Discussing About Helpmonks?

- [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for)

### [ICE Chat](https://www.g2.com/products/ice-chat/reviews)

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ICE Chat?

- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 5.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

#### Who Is the Company Behind ICE Chat?

- **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b)
- **Year Founded:** 2003
- **HQ Location:** Nacogdoches, Texas, United States
- **Twitter:** @EtechGS  
1,939 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2639d0c3dd22acf09f7a7ab2c4a403f7c1b09a5fad481bc67aa7c8d577739703&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetech-global-services&secure%5Burl_type%5D=linkedin_company_website)  
3,210 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 100% Small, 33% Medium

#### What Are Recent G2 Reviews of ICE Chat?

**["Seamless communication through Ice Chat!"](https://www.g2.com/survey_responses/ice-chat-review-8722445)**

**Rating:** 4.5/5.0 stars

_— Madhu B._

[Read full review](https://www.g2.com/survey_responses/ice-chat-review-8722445)

**["A precious asset, in addressing our customer communication challenges."](https://www.g2.com/survey_responses/ice-chat-review-8730020)**

**Rating:** 4.5/5.0 stars

_— Fernanda B._

[Read full review](https://www.g2.com/survey_responses/ice-chat-review-8730020)

### [Lime Talk](https://www.g2.com/products/lime-talk/reviews)

Easy to use live chat software for your website. Affordable prices, mobile support.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Lime Talk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Lime Talk?

- **Seller:** [Lime Inspirations, s.r.o.](https://www.g2.com/sellers/lime-inspirations-s-r-o)
- **HQ Location:** Prague, Czech Republic
- **Twitter:** @LimeTalk\_com  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82e4884ee0860fbdf110f4af076c6a65263952a0b30f02b45aeb10117e16f204&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flime-inspirations-s-r-o&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Lime Talk?

**["Software for entrepreneur who cares about his business to large companies."](https://www.g2.com/survey_responses/lime-talk-review-2982294)**

**Rating:** 5.0/5.0 stars

_— Rafael D._

[Read full review](https://www.g2.com/survey_responses/lime-talk-review-2982294)

**["Lime Talk live chat on your website."](https://www.g2.com/survey_responses/lime-talk-review-2932892)**

**Rating:** 5.0/5.0 stars

_— Joseph L._

[Read full review](https://www.g2.com/survey_responses/lime-talk-review-2932892)

#### What Are G2 Users Discussing About Lime Talk?

- [What is Lime Talk used for?](https://www.g2.com/discussions/what-is-lime-talk-used-for)

### [oct8ne](https://www.g2.com/products/oct8ne/reviews)

Oct8ne is the only visual chat (livechat, chatbot & Messaging) with integrated catalog to show and recommend products in real-time to your customers. Offer 24/7 personalized assistance through human agents or chatbot through your social channels as well as on your e-shop. Integration with chatGPT for a more humanized experienced with our chatbot.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate oct8ne?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

#### Who Is the Company Behind oct8ne?

- **Seller:** [Oct8ne](https://www.g2.com/sellers/oct8ne)
- **Year Founded:** 2016
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=44ed6cabad9a5b2b0a406adabdac9c69151d7e3d99769aa8fb78d2e34ff460fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foct8ne-es%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of oct8ne?

**["Essential for any ecommerce"](https://www.g2.com/survey_responses/oct8ne-review-10860374)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/oct8ne-review-10860374)

**["Outstanding customer service"](https://www.g2.com/survey_responses/oct8ne-review-11656324)**

**Rating:** 5.0/5.0 stars

_— Soraya P._

[Read full review](https://www.g2.com/survey_responses/oct8ne-review-11656324)

### [phpFreeChat](https://www.g2.com/products/phpfreechat/reviews)

phpFreeChat is an opensoruce live chat tool for websites.

**Average Rating:** 3.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate phpFreeChat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.8/10 (Category avg: 8.1/10)

#### Who Is the Company Behind phpFreeChat?

- **Seller:** [phpFreeChat](https://www.g2.com/sellers/phpfreechat)
- **HQ Location:** N/A
- **Twitter:** @phpfreechat  
441 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of phpFreeChat?

**["Easy to set-up chat"](https://www.g2.com/survey_responses/phpfreechat-review-1947769)**

**Rating:** 4.5/5.0 stars

_— Vincent Z._

[Read full review](https://www.g2.com/survey_responses/phpfreechat-review-1947769)

**["PHPFreeChat"](https://www.g2.com/survey_responses/phpfreechat-review-7842343)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/phpfreechat-review-7842343)

#### What Are G2 Users Discussing About phpFreeChat?

- [What is phpFreeChat used for?](https://www.g2.com/discussions/what-is-phpfreechat-used-for)

### [Sceyt](https://www.g2.com/products/sceyt/reviews)

Sceyt's APIs enable quick and seamless integration of in-app communication features into any web or mobile application. Our chat solutions support a wide range of functionalities beyond text messaging, including voice messages, file sharing, unlimited message storage, and more, catering to industries such as e-commerce, healthcare, e-learning, gaming, travel, and fintech. Sceyt's SDKs, APIs, and customizable UI Kits are designed for seamless integration and ease of use. Security is our priority. With encryption both in transit and at rest, along with SOC2 compliance, your data is fully protected. The solutions are built to scale with your business, accommodating growing user bases and evolving needs. With detailed, user-friendly documentation, setting up and integrating Sceyt’s communication tools is straightforward, allowing you to enhance your web and mobile application with a dynamic and versatile messaging experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Sceyt?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.2/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

#### Who Is the Company Behind Sceyt?

- **Seller:** [Sceyt](https://www.g2.com/sellers/sceyt)
- **Year Founded:** 2021
- **HQ Location:** Yerevan, AM
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d0b49630df0440f7a52cbe4094adeb6e5fff48c1c285dd4055f652f81a4e2b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsceyt%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About Sceyt?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Sceyt for its **excellent customer support** , providing quick solutions and dedicated assistance 24/7.
- Users value the **ease of use** of Sceyt, appreciating its seamless integration and user-friendly features for effective communication.
- Users find Sceyt's **implementation ease** exceptional, benefiting from seamless integration and outstanding customer support.
- Users value the **customizable chat functionality** of Sceyt for seamless integration and efficient customer support.
- Users find the **easy setup** with Sceyt highly beneficial for quick integration and seamless middleware creation.

##### Cons

- Users struggle with **poor documentation** that hinders understanding and customization of Sceyt features effectively.
- Users face **chat functionality issues** with Sceyt, requiring extra steps for permissions and middleware setups.
- Users find the **Developer Dependency** burdensome, needing API or middleware for certain permissions in the Mobile SDK.
- Users find the lack of **official documentation** makes deep customizations challenging and difficult to grasp.
- Users face a **steep learning curve** due to the lack of official documentation for in-depth customisation.

#### What Are Recent G2 Reviews of Sceyt?

**["Great experience all around"](https://www.g2.com/survey_responses/sceyt-review-12110800)**

**Rating:** 5.0/5.0 stars

_— Berj M._

[Read full review](https://www.g2.com/survey_responses/sceyt-review-12110800)

**["Plug and Play solution for your business with your need,"](https://www.g2.com/survey_responses/sceyt-review-10786206)**

**Rating:** 5.0/5.0 stars

_— Darshan V._

[Read full review](https://www.g2.com/survey_responses/sceyt-review-10786206)

### [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews)

SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate SparrowDesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SparrowDesk?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Large

#### What Do G2 Reviewers Say About SparrowDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI assistance** in SparrowDesk for its efficiency and seamless support experience.
- Users appreciate the **AI assistance** in SparrowDesk for enhancing efficiency and simplifying daily support management.
- Users appreciate the **ease of assignment management** with all tasks centralized, enhancing team productivity and support. 
- Users appreciate the **automated responses** feature, making support management and team onboarding efficient and consistent.
- Users value the **ease of use** of SparrowDesk, streamlining support management and onboarding with a clean UI.

##### Cons

- Users find that the **automation complexity** in SparrowDesk is challenging due to limited integrations and time-consuming settings.
- Users face **integration issues** with unavailable tools and complicated automation settings that require time to adjust.
- Users are disappointed by the **lack of integrations** with essential tools, leading to limited functionality.
- Users express frustration with **limited automation** options, as some integrations are still unavailable and require extensive adjustments.
- Users find the **limited integrations** with SparrowDesk frustrating, hindering their automation efficiency and overall productivity.

#### What Are Recent G2 Reviews of SparrowDesk?

**["User-Friendly with Stellar AI Assistance"](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)**

**Rating:** 4.5/5.0 stars

_— Robin J._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)

**["Clean support tool with a very low learning curve not overwhelming like other platforms"](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)**

**Rating:** 5.0/5.0 stars

_— Akhila K._

[Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)

### [Sugester CRM](https://www.g2.com/products/sugester-crm/reviews)

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Sugester CRM?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Sugester CRM?

- **Seller:** [Sugester](https://www.g2.com/sellers/sugester)
- **HQ Location:** N/A
- **Twitter:** @sugesterPL  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18774974d641be5e98b9b7570486da118746c7090360dad799795a031633ebad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsugester-pl%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Are Recent G2 Reviews of Sugester CRM?

**["Good CRM Organization and Tracker Tool"](https://www.g2.com/survey_responses/sugester-crm-review-146324)**

**Rating:** 4.0/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/sugester-crm-review-146324)

#### What Are G2 Users Discussing About Sugester CRM?

- [What is Sugester CRM used for?](https://www.g2.com/discussions/what-is-sugester-crm-used-for)

### [SupportGenie](https://www.g2.com/products/supportgenie/reviews)

SupportGenie, develops B2B hardware support solutions that make resolving hardware issues easier and faster. Troubleshooting the end user's problems in the field can be resolved quickly by amplifying answers with video assistance, augmented reality and AI. Leverage machine learning and computer vision to identify and pre-screen trouble areas, further reducing the time needed for customers to wait for support specialists. Our user-friendly tools eliminate the need for frustrating phone calls, delayed emails, and complicated technical jargon, making it quick, simple, and stress-free to resolve hardware issues remotely on a smartphone. Better hardware support tools make for better customer experiences!

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate SupportGenie?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 9.4/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

#### Who Is the Company Behind SupportGenie?

- **Seller:** [SupportGenie](https://www.g2.com/sellers/supportgenie)
- **Year Founded:** 2016
- **HQ Location:** San Jose, US
- **Twitter:** @supportgenie  
441 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=070e0c7f074e8ec3ebd33c1641f5dd2d129f6c8d17c294e1787ad4092ca1e8ad&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fsupportgenie&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SupportGenie?

**["Reviewing SupportGenie"](https://www.g2.com/survey_responses/supportgenie-review-8481748)**

**Rating:** 4.5/5.0 stars

_— sierra k._

[Read full review](https://www.g2.com/survey_responses/supportgenie-review-8481748)

**["A Real Genie to save your Clients. !!"](https://www.g2.com/survey_responses/supportgenie-review-8583944)**

**Rating:** 4.5/5.0 stars

_— Richa S._

[Read full review](https://www.g2.com/survey_responses/supportgenie-review-8583944)

- [‹ Prev‹ Prev](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=16#product-list)
- [1](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score#product-list)
- [2](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=2#product-list)
- …
- [13](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=13#product-list)
- [14](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=14#product-list)
- [15](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=15#product-list)
- [16](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=16#product-list)
- 17
- [18](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=18#product-list)
- [19](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=19#product-list)
- [20](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=20#product-list)
- [21](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=21#product-list)
- …
- [30](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=30#product-list)
- [31](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=31#product-list)
- [Next ›Next ›](/fr/categories/live-chat?hsCtaTracking=1fb92c45-aa6c-4de0-ba86-7d71eafa85b2%7C1077f78d-88d6-4fff-b8df-a7f0aa25ae1b&order=g2_score&page=18#product-list)

Spotlight Categories

[Webinar Platforms](https://www.g2.com/categories/webinar)

[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

[Core HR Software](https://www.g2.com/categories/core-hr)

[Customer Success Software](https://www.g2.com/categories/customer-success)

[ETL Tools](https://www.g2.com/categories/etl-tools)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

Show More