# Best Live Chat Software - Page 26

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-10T03%3A52%3A20Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C696217ef-1789-46da-a63f-1db0ccb1214c%26page%3D26&secure%5Btoken%5D=696435046c40f66155293fed520b0f7f20931c8346716a5d46cb453d29e5cf49&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Dante AI](https://www.g2.com/products/dante-ai/reviews)

Dante AI is AI customer service that runs itself. Train an AI agent on your website, documents, or knowledge base - it goes live in 60 seconds and answers customer questions accurately in over 100 languages, via chat or voice. Human handoff is built in. When your AI agent reaches its limits, it transitions the conversation to your team in one message. Every conversation is tracked with resolution rates and satisfaction scores. Deploy as a website widget, standalone page, custom domain, or through the API. Capture leads mid-conversation. Export chat records for compliance. Connect to your existing tools through Zapier and native integrations. No code required. Free to start. Paid plans from $29/month.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Dante AI?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Dante AI?

- **Seller:** [Dante AI](https://www.g2.com/sellers/dante-ai)
- **Year Founded:** 2023
- **HQ Location:** Middletown, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45e01e82089c9a38f019e78a4bf3091956be241a6d08b8708eb4980bb0815ebc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdante-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 167% Large, 67% Small

#### What Do G2 Reviewers Say About Dante AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Dante AI, appreciating its intuitive design and seamless workflow integration.
- Users appreciate the **real-time, accurate responses** from Dante AI, enhancing their travel experience significantly.
- Users appreciate the **effective communication** of Dante AI, receiving real-time answers and support in multiple languages.
- Users find Dante AI **very helpful** for appointment bookings, guidance, and providing quick responses to customer inquiries.
- Users praise the **easy setup** of Dante AI, appreciating its no-code approach for seamless management.

##### Cons

- Users highlight the need for **better PHI governance** in Dante AI's initial setup to enhance security.
- Users find that **manual preprocessing** is necessary for importing large SKU catalogs, impacting ease of use.

#### What Are Recent G2 Reviews of Dante AI?

**["Easy to Use, Intuitive, and Packed with Helpful Analytics"](https://www.g2.com/survey_responses/dante-ai-review-13221032)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/dante-ai-review-13221032)

**["A genuinely impressive platform. It meets my expectations and more"](https://www.g2.com/survey_responses/dante-ai-review-11845828)**

**Rating:** 5.0/5.0 stars

_— Victor A._

[Read full review](https://www.g2.com/survey_responses/dante-ai-review-11845828)

### [DashCX](https://www.g2.com/products/dashcx/reviews)

DashCX is an advanced collection of free business messaging tools built to help businesses leverage the power of the WhatsApp Cloud API. This is a new communication system for WhatsApp. Businesses can now connect with 1000s of active leads at once, empower their team to collaborate on chat and achieve more, manage chats with your team, setup delightful chat journies, embed onto webpages and so much more. DashCX's free set of tools is purpose built to harness the power of business messaging on whatsapp for businesses. Imagine if every member in your team had the power to talk to 1000s of customers on whatsapp at once. That is DashCX, whatsapp on steroids for high-growth teams. The free software supports the following functionalities: 1. One-click onboarding to WhatsApp Cloud API 2. Unlimited Contact Management 3. Unlimited Broadcast Messaging & Scheduler 4. WhatsApp Bot Builder 5. 10 Agents Live Chat - Web, iOS & Android 6. Website Widget Generator 7. WhatsApp QR Code Generator 8. WhatsApp Template Manager 9. Agent Performance Matrix 10. Admin Dashboard & Reporting To start using DashCX, you will need to have: 1. A mobile number that can receive OTP and must not have WhatsApp setup 2. A Facebook account 3. Valid Business Verification documents Use these tools for any business messaging purpose, not just Marketing. Here are a few use cases DashCX can be used for: Small - Mid Sized Online Businesses --------------------------------- Sales & Marketing 1. Handle all live chats on a single number with upto 10 sales agents 2. Schedule broadcast messages to active leads for nurturing 3. Schedule webinar reminders to improve attendance 4. Integrate within your website/lead forms for instant messaging delight 5. Monitor agent performance on chat and drive revenue HR 1. Send one-to-one business messages to all employees at once 2. Setup a self-serve bot on WhatsApp easily for your team 3. Manage live employee queries on chat with your HR team 4. Maintain employee database in contacts Operations 1. Send payment reminders on whatsapp in bulk 2. Schedule renewal reminders in bulk 3. Build a customer support self-serve bot easily 4. Maintain customer lists and send timely notifications 5. Handle customer queries on whatsapp with you team Education Institutes ------------------ 1. Setup 10 admission counsellors on one number, monitor performance 2. Send an instant notification to new leads through integration 3. Schedule event updates, timelines, notification broadcast messages 4. Bring New Leads, Current Students, Alumni, Faculty, Parents all under 1 platform for easy chat management NGOs ----- 1. Schedule and send broadcast messages to all donors / beneficiaries 2. Use Quick Replies and Bots to capture information from 1000s easily 3. Receive donations through whatsapp 4. Setup a dedicated helpline chat support for projects 5. Setup self-paced learning chat bots for specific projects Retail Showroom Businesses -------------------------- 1. Setup in-store QR code for offline to online lead conversion 2. Take immediate feedback on services through whatsapp 3. Send invoices/payment receipts professionally on whatsapp 4. Setup a reliable support channel for your business 5. Monitor all whatsapp chats one a single number with upto 10 agents The possible use cases are endless. DashCX is a chat system, just like whatsapp but on steroids and powered by the Cloud API. Start today to experience the power and future of business messaging.

#### Who Is the Company Behind DashCX?

- **Seller:** [EdgeCX Pvt Ltd.](https://www.g2.com/sellers/edgecx-pvt-ltd)
- **Year Founded:** 2022
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=005e78cfd29c9d3cf1b1133b5701f06521f739b9918ebd58202a248ee326f342&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdashcx%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [DeskDingo](https://www.g2.com/products/deskdingo/reviews)

Boost sales and enhance your customer experience with DeskDingo's free live chat software.

#### Who Is the Company Behind DeskDingo?

- **Seller:** [DeskDingo](https://www.g2.com/sellers/deskdingo)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Deskline](https://www.g2.com/products/deskline/reviews)

Deskline is an AI-powered multi-channel customer service platform built specifically for hotels, property managers, tourism businesses, and service companies across Southeast Asia and beyond. It unifies every customer conversation — from Facebook Messenger, WhatsApp, Instagram, Telegram, SMS, Email, and a LiveChat widget — into one clean inbox, with an AI that responds within seconds, 24 hours a day, 7 days a week. The platform is built on the principle that hospitality businesses should never miss a guest message. Whether a potential guest is asking about room rates at midnight or a returning customer needs help at 6am, Deskline ensures they receive an immediate, accurate, and helpful response — drawn from your own property knowledge base — without requiring a staff member to be available.

#### Who Is the Company Behind Deskline?

- **Seller:** [Deskline](https://www.g2.com/sellers/deskline)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa7bd08a7646893d5a4623f2fadbe251e97aff8d901d1e85c5d0f51a9474b116&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskline&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Desky](https://www.g2.com/products/desky/reviews)

Desky is a cloud-based software which lets you assign, track, prioritize, and manage your customer support easily. It comes with Free Live Chat and mobile apps to manage support tickets from your smartphones on-the-go.

#### Who Is the Company Behind Desky?

- **Seller:** [INNOQUAD TECHNOLOGIES](https://www.g2.com/sellers/innoquad-technologies)
- **Year Founded:** 2020
- **HQ Location:** Mumbai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd44cddc1b8ff00c45ade6cc995d2acee682aeca01c7051886430f7abda4bd71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F31259296&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews)

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

**Average Rating:** 4.6/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DialShree Predictive Dialer?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind DialShree Predictive Dialer?

- **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab)
- **Year Founded:** 2007
- **HQ Location:** Gujarat, India
- **Twitter:** @elisiontec  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Education Management
- **Company Size:** 79% Medium, 14% Small

#### What Do G2 Reviewers Say About DialShree Predictive Dialer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls.
- Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly.
- Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance.
- Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support.
- Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations.

##### Cons

- Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency.
- Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow.
- Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer.

#### What Are Recent G2 Reviews of DialShree Predictive Dialer?

**["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)**

**Rating:** 5.0/5.0 stars

_— Sanket S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)

**["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)**

**Rating:** 4.5/5.0 stars

_— Mifta S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)

#### What Are G2 Users Discussing About DialShree Predictive Dialer?

- [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for)

### [Dstny Omnichannel](https://www.g2.com/products/dstny-omnichannel/reviews)

Faqbot builds a FAQ database based on your existing FAQs content and response to same questions that are formulated differently. It learns from each conversation to improve its responses.

#### Who Is the Company Behind Dstny Omnichannel?

- **Seller:** [Dstny](https://www.g2.com/sellers/dstny)
- **HQ Location:** Zaventem, Brussels, BE
- **Twitter:** @Dstny\_Group  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=74130050646a62d4870f7eb8a838a518ec16cd29b2541b4a144681d8544657d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdstnygroup%2F&secure%5Burl_type%5D=linkedin_company_website)  
663 employees on LinkedIn®

### [EasyChatWidget](https://www.g2.com/products/easychatwidget/reviews)

EasyChatWidget is an AI-powered website chat widget that automatically trains itself by scanning your website. Simply enter your website URL, and the platform crawls your pages, documentation, FAQs, pricing, blogs, and help center to build a custom AI knowledge base in minutes—no manual training required. The AI assistant provides instant, multilingual answers to website visitors 24/7, captures leads, routes complex conversations to human agents, and helps businesses increase conversions while reducing support workload. Users can also upload PDFs, Word documents, and text files to expand the AI's knowledge beyond their website. EasyChatWidget installs with a single JavaScript snippet and works with WordPress, Shopify, Webflow, Wix, Squarespace, React, Next.js, Magento, BigCommerce, and custom websites. The platform includes conversation analytics, email and WhatsApp notifications, human handoff, and customizable branding. Ideal for SaaS companies, e-commerce stores, agencies, and businesses of all sizes looking to automate customer support, improve visitor engagement, and convert more website traffic into customers.

#### Who Is the Company Behind EasyChatWidget?

- **Seller:** [EasyChatWidget](https://www.g2.com/sellers/easychatwidget)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Engage Beast AI](https://www.g2.com/products/engage-beast-ai/reviews)

Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Engage Beast AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Engage Beast AI?

- **Seller:** [Engage Beast AI](https://www.g2.com/sellers/engage-beast-ai)
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01c41f9479f76004864f9528ddc9d24508b24f9d547910a1f29850ff377d1632&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengagebeast%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Engage Beast AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of Engage Beast AI, streamlining communication and boosting response efficiency effortlessly.
- Users praise the **fast and responsive customer service** of Engage Beast AI, enhancing overall satisfaction and support.
- Users value the **ease of use** of Engage Beast, appreciating its simple setup and intuitive interface.
- Users commend the **easy setup** of Engage Beast AI, allowing swift integration and efficient management of communications.
- Users love the **intuitive experience** of Engage Beast AI, making communication management effortless and efficient.

#### What Are Recent G2 Reviews of Engage Beast AI?

**["Solved a real problem for our clients. The Ai Tool we really needed."](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998)**

**Rating:** 5.0/5.0 stars

_— Ali P._

[Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998)

**["All Channels in One Place—Absolutely Love It!"](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938)**

**Rating:** 5.0/5.0 stars

_— Chris D._

[Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938)

### [Enterprise Bot Live Chat](https://www.g2.com/products/enterprise-bot-enterprise-bot-live-chat/reviews)

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

#### Who Is the Company Behind Enterprise Bot Live Chat?

- **Seller:** [Enterprise Bot](https://www.g2.com/sellers/enterprise-bot)
- **Year Founded:** 2016
- **HQ Location:** Zug, CH
- **Twitter:** @enterprisebot  
322 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b2d11fa9c659b771599404d14a042cc8d2b3b41d1c51db92139311d89132e98&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13210979&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

### [Euro Support](https://www.g2.com/products/euro-support/reviews)

An innovative platform offering global online support powered by AI translation. With seamless live chat and an intuitive ticketing system, communication knows no boundaries.

#### Who Is the Company Behind Euro Support?

- **Seller:** [European Business Solutions](https://www.g2.com/sellers/european-business-solutions)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1211bb894a338d8b72750330dc7faae3702411174e65dfaad45b89b5fa5e2531&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feurosupport&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [EvoAI](https://www.g2.com/products/evoai/reviews)

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

#### Who Is the Company Behind EvoAI?

- **Seller:** [Blotout](https://www.g2.com/sellers/blotout)
- **Year Founded:** 2019
- **HQ Location:** Fremont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [Falkon Chat](https://www.g2.com/products/falkon-chat/reviews)

Falkon Chat is a secure, AI-enhanced live chat platform that empowers businesses to engage customers in real time, streamline support operations, and drive conversions from a single, unified dashboard. Designed for support, sales, and growth teams, Falkon Chat combines real-time messaging with automation, customization, and actionable insights, helping companies deliver fast, personalized interactions that boost satisfaction and loyalty. With Falkon Chat, websites transform into active engagement hubs. Teams can proactively initiate conversations, respond instantly to visitor questions, and guide prospects through the buying journey. Customizable chat widgets allow the interface to reflect your brand’s identity, while automation rules reduce repetitive manual tasks like greetings, routing, and inquiry categorization. Falkon Chat supports advanced team workflows through features like intelligent agent assignment. Chat transcripts and scheduled reports keep stakeholders informed on key performance metrics like response times, chat volume, and customer satisfaction trends. The platform’s omnichannel capabilities let teams manage conversations from multiple channels in one place, eliminating the need to switch between tools. Unlimited conversation history and visitor activity tracking ensure agents have full context to provide informed support, increasing both efficiency and conversion potential. Whether you’re a small business aiming to improve customer responsiveness or an enterprise seeking a scalable, secure chat solution, Falkon Chat delivers powerful functionality in a user-friendly package, with a streamlined setup and flexible pricing that grows with your business.

#### Who Is the Company Behind Falkon Chat?

- **Seller:** [Falkon Systems](https://www.g2.com/sellers/falkon-systems)
- **Year Founded:** 2021
- **HQ Location:** Katy, US
- **Twitter:** @FalkonSystems  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc51e5fdb9ed67b845457c21e1ab1e04079fe74036b2d467cdace62a20270dae&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffalkon-systems&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

### [FoxChat](https://www.g2.com/products/foxchat/reviews)

Install in 3 minutes. Learns from your help pages. Remembers every visitor. Blocks 99% of spam. Shows users where to click.. User remembrance Returning visitors get a personalized greeting. "Hey! Last time we talked about setting up your first scan. Did that work out?" DOM-aware guidance Instead of saying "Click Settings," the widget highlights the actual Settings button on their screen and scrolls to it. Frustration detection Detects when users are frustrated — repeated questions, rapid messages, negative tone — and adapts automatically.

#### Who Is the Company Behind FoxChat?

- **Seller:** [FoxChat](https://www.g2.com/sellers/foxchat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Grux](https://www.g2.com/products/grux/reviews)

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

#### Who Is the Company Behind Grux?

- **Seller:** [Grux](https://www.g2.com/sellers/grux)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7cd09cc295afd9a251231c6bdf7fccd1f191a72f8740c6df3a99850da2a3f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felate%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

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Spotlight Categories

[Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

[Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim)

[Email Marketing Software](https://www.g2.com/categories/email-marketing)

[Network Monitoring Software](https://www.g2.com/categories/network-monitoring)

[Performance Management Software](https://www.g2.com/categories/performance-management)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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