# Best Live Chat Software - Page 25

## How Many Live Chat Software Products Does G2 Track?

**Total Products under this Category:** 463

### Category Stats (Aug 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,600+ Authentic Reviews
- 463+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Live Chat Software
 ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=90225&focus%5B%5D=3270&focus%5B%5D=2743&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400)

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

**Sponsored**

### Social Intents

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from popular business collaboration tools such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex. By integrating live chat and AI chatbots into platforms that organizations already utilize, Social Intents eliminates the need for context switching, allowing for a more efficient and cohesive communication experience. Primarily targeted at customer service and sales teams, Social Intents is ideal for organizations looking to improve their online engagement without the complications of adopting additional messaging tools. The platform is particularly beneficial for businesses that handle a high volume of inquiries and require a seamless way to interact with customers across various channels. By providing a unified communication solution, Social Intents helps companies streamline their customer interactions and enhance overall service quality. Users can engage visitors through a web chat widget and popular messaging platforms like WhatsApp, Facebook Messenger, and SMS, ensuring that customers can reach out through their preferred method. This flexibility in communication channels caters to diverse customer preferences, making it easier for businesses to connect with their audience. The ability to meet customers where they are enhances engagement and fosters a more responsive customer service environment. One of the standout features of Social Intents is its capability to build AI chatbots powered by OpenAI's ChatGPT. Users can train these chatbots with their website content in just one click, allowing for quick deployment and immediate assistance for common inquiries. This feature not only enhances response times but also ensures that customers receive accurate information. When more complex issues arise, the platform allows for seamless escalation to human agents, ensuring that customers receive the support they need without delay. The integration of AI chatbots with live chat capabilities offers significant benefits to organizations. By automating responses to frequently asked questions, businesses can free up their human agents to focus on more intricate customer interactions. This dual approach not only improves operational efficiency but also enhances customer satisfaction by providing timely and relevant support. Social Intents distinguishes itself in its category by combining the power of AI with the personal touch of human interaction, creating a balanced and effective customer service solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-09T04%3A55%3A16Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=84670&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%3FhsCtaTracking%3Dfc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%257C696217ef-1789-46da-a63f-1db0ccb1214c%26page%3D25&secure%5Btoken%5D=f02f78007631c14c6df620922971cfbf7e8a714e15c5a64c6cc5cdf567aadb8d&secure%5Burl%5D=https%3A%2F%2Fsocialintents.com%3Futm_campaign%3Dg2%26utm_content%3Dfree-trial%26utm_medium%3Dg2%26utm_source%3Dmyg2&secure%5Burl_type%5D=custom_url)

### [Brexa](https://www.g2.com/products/brexa/reviews)

Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Brexa?

- **Seller:** [Brexa](https://www.g2.com/sellers/brexa)
- **Year Founded:** 2022
- **HQ Location:** Tampa, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0beb23aea84639bafdad1c0b2c88aae7a0ba5fe06331cee58ff203a4a0bf58d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrexa%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Brexa?

**["Efficient tool to manage your business"](https://www.g2.com/survey_responses/brexa-review-9821024)**

**Rating:** 4.5/5.0 stars

_— Julian D._

[Read full review](https://www.g2.com/survey_responses/brexa-review-9821024)

### [Brisk Live Chat](https://www.g2.com/products/brisk-live-chat/reviews)

Sign up in seconds and transform your customer communication with Brisk Chat. See how effortless real-time customer communication can be. Live Chat Features Engage website visitors in real time Speed up responses with smart, AI context aware reply suggestions AI learns from customer queries and agent replies to continuously improve results Provide round-the-clock support Easily add agents and manage your growing team Manage incoming chats efficiently with smart queuing Direct high-value chats to agents first Track visitor behavior and chat performance instantly Review past chats for quality control and training AI powered knowledge base that grows with every chat, no setup required Personalize your chat widget to match your brand View chat statistics - response time, duration, etc.

#### Who Is the Company Behind Brisk Live Chat?

- **Seller:** [Brisk Cloudware](https://www.g2.com/sellers/brisk-cloudware-b9aa4502-9ce9-4c6e-87e7-9fe4e8a345be)
- **HQ Location:** Centennial, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=192a7be04eee4a1d2d1a734f7194f4c970034d9f466449a00298baf620269e47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrisk-cloudware%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [chatalog](https://www.g2.com/products/chatalog/reviews)

chatalog is the No.1 omni-channel messaging platform for teams to Support, Sell & Promote via messaging across B2B/B2C brands, Retail stores, Non-profits, Service companies around the globe with the help of customized Chatbot and advanced AI solution such as ChatGPT. Connect ChatGPT to your WhatsApp, Facebook, WeChat, etc., automate customer enquiries, answer global customers 24/7 and drive more sales. Founded in 2015, chatalog has supported over 1 billion conversations each year and is trusted by over 500 companies and SMEs. Automate engaging conversations with customers on multiple social media platforms including WhatsApp, Facebook, Instagram, WeChat and more. You will be able to view all customer engagement conversations in the same channel using chatalog. Utilizing the latest ChatGPT functionalities, customize and create your own personalized multilingual AI customer service and salesperson. The entire set-up is code-free and can be implemented with ease. It will help with customer enquiries and provide accurate information to customers based on documents you’ve provided. Whether you are looking for leads generation, automated marketing campaigns, or advanced customer relationship management systems, chatalog has all the tools to meet your business needs. Sign-up for 7-day free trial: https://app.chatalog.ai Contact our expert: https://wa.me/85254854684 OR info@chatalog.ai

#### Who Is the Company Behind chatalog?

- **Seller:** [chatalog](https://www.g2.com/sellers/chatalog)
- **HQ Location:** Hong Kong, HK
- **LinkedIn® Page:** [hk.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d097fa93638b32d443618c797effdb0dc4f00dc2db05097a8ae68ed3947577b2&secure%5Burl%5D=https%3A%2F%2Fhk.linkedin.com%2Fcompany%2Fchatalog-ai&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Chat Board](https://www.g2.com/products/chat-board/reviews)

Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes.

#### Who Is the Company Behind Chat Board?

- **Seller:** [Eduhub Solutions](https://www.g2.com/sellers/eduhub-solutions)
- **Year Founded:** 2020
- **HQ Location:** İstanbul, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cd7cf77e81f2648ea521c3a5879c5922cc89191ae6289823444a0eac7144540&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feduhubsolutions&secure%5Burl_type%5D=linkedin_company_website)  
75 employees on LinkedIn®

### [Chatim](https://www.g2.com/products/chatim/reviews)

Welcome to Chatim, the all-in-one conversational platform designed to bridge the gap between businesses and their customers. In today’s fast-paced digital landscape, responding to a lead in seconds rather than hours can be the difference between a sale and a lost opportunity. At Chatim, we provide the tools you need to engage, support, and convert your website visitors in real-time. Our Mission Our mission is to simplify customer communication for businesses of all sizes. We believe that professional-grade automation and live chat should be accessible, high-performing, and easy to use. By combining human-centric live chat with intelligent AI-powered automation, we help you provide exceptional 24/7 service without the need for a massive support team. What We Offer Intelligent Live Chat: Connect directly with your visitors the moment they have a question. Our mobile-optimized widget ensures you never miss a conversation, whether you’re at your desk or on the go. Smart Chatbot Automation: Leverage our intuitive drag-and-drop builder to create sophisticated chatbots—no coding required. From simple FAQs to advanced lead qualification, our bots work tirelessly while you sleep. Lightning-Fast Performance: We know SEO and site speed matter. Our widget is engineered to be lightweight, ensuring it loads instantly without impacting your Core Web Vitals or search rankings. Integrated CRM & Analytics: Gain deep insights into customer behavior. Track every interaction and manage leads effectively within our built-in CRM to ensure your marketing and sales strategies are data-driven. Why Choose Chatim? Chatim isn't just a chat bubble; it’s a growth engine. We focus on customization, allowing you to style your widget to match your brand perfectly. With a suite of free business tools—from ROI calculators to image resizers—we are committed to supporting your entire digital ecosystem. Join thousands of businesses who trust Chatim to elevate their customer experience and drive more sales. Start your journey today—no credit card required—and see why Chatim is the preferred choice for modern customer engagement.

#### Who Is the Company Behind Chatim?

- **Seller:** [Chatim](https://www.g2.com/sellers/chatim)
- **Year Founded:** 2018
- **HQ Location:** Sacramento, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=774fb0da2ee3b497f73d249b6eea4c66e665dfb8272353a2b7c9e9ab3886e9f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchatim%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [ChatPlus](https://www.g2.com/products/chatplus/reviews)

We are a Japanese software company providing AI chatbot tool in Japan and abroad. With our team composed of highly skilled engineers, sales managers and marketers, we are supporting more than 19,000 clients which make us now the No.1 AI chatbot provider in Japan since our launch in 2016. WHAT WE OFFER: AI chatbot tool with a huge number of customized functions that will definitively make you satisfied. ・6 plans available from $11.5 only One of the cheapest chatbot services on the market without a lack of quality. ・+ 5000 functions Knowledge base, report and analysis, ticket, lead, categories and tags settings, +30 integrations (ChatGPT, Salesforce, Teams, etc) and much more! OUR VALUE: With ChatPlus, you can expect: ・Save costs and increase sales: 30 to 200％ sales increasing expected during and even outside business hours. ・Boost lead generation: raise up to 70% of leads via automated chatbot ・Build up ~90% customer satisfaction ・Help your engage with customer: flexible analysis tool and customer information collection ・24/7 available service: respond to inquiries at any time even out of business hours. ・Hybrid customer experience: strong chatbot and high functional live chat assistance ・Reduce repetitive tasks: 70% of FAQs handle task ・Identify customer behavior: classify each customer by using categories and tags ・Multiple language: +13 languages available Moreover, our support team will help you building the most suitable chatbot for your needs from the first step to the installation and beyond without any charges! Recognized as the No.1 share in Japan chatbot industry, our successful business is growing rapidly and we expect now to bring the know-how of our experts combined with the finesses of Japanese services to international companies. Are you looking for a tool that can help you to improve your business more effectively without spending high costs? Do you need a smoother domestic and foreign customer support service? We are here for you. By 1 click, ask for the most suitable chatbot and meeting tool that will make you feel free from any pressured business interactions.

#### Who Is the Company Behind ChatPlus?

- **Seller:** [ChatPlus Co.,Ltd](https://www.g2.com/sellers/chatplus-co-ltd)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Chattitude](https://www.g2.com/products/chattitude/reviews)

Chattitude is an AI-powered conversational sales and support agent built for small and mid-sized businesses. With a 20-minute, no-code setup, Chatty instantly engages website visitors and customers—qualifying leads, booking demos, and resolving routine questions 24/7. By deflecting up to 70% of repetitive tickets, it frees human teams to focus on higher-value work while protecting revenue from lost prospects. Chattitude integrates seamlessly with CRMs, help desks, and productivity tools, passing full context and transcripts into your existing workflows. Its multilingual coverage, real-time lead scoring, and built-in scheduling ensure faster response times, higher conversion rates, and better customer satisfaction. Whether you’re looking to boost sales efficiency or reduce support costs, Chatty delivers measurable results from day one.

#### Who Is the Company Behind Chattitude?

- **Seller:** [Chattitude](https://www.g2.com/sellers/chattitude)
- **Year Founded:** 2024
- **HQ Location:** Clarksburg, Maryland USA
- **Twitter:** @chattitudeai  
2 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1db484cf22a513a4f24fbd30da7603b24e92bdb171379bd4afecfa336d681baf&secure%5Burl%5D=http%3A%2F%2Flinkedin.com%2Fcompany%2Fchattitude%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** Gold Lasso, Inc.

### [ChayAll](https://www.g2.com/products/chayall/reviews)

Communicate with your customers on WhatsApp Business, Messenger, Apple Business Chat, Google's Business Messages, Live Chat and Instagram thanks to a single platform.

#### Who Is the Company Behind ChayAll?

- **Seller:** [Greenbureau](https://www.g2.com/sellers/greenbureau)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=750c6e66cc5362c71824e2ebc0de4ff340d573d4c4cc6104b567bc7629b79bfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchayall%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Click4Assistance](https://www.g2.com/products/click4assistance/reviews)

Click4Assistance is a UK based Live Chat Software provider.

#### Who Is the Company Behind Click4Assistance?

- **Seller:** [Click4Assistance](https://www.g2.com/sellers/click4assistance-3859c56e-20f8-4d8e-9980-e6d2cdb02c65)
- **Year Founded:** 2004
- **HQ Location:** Basildon, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2466b2828633d39885d1945b3ecfb68e2f28cc8af25c2b28e6d4500d34e2c55f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclick4assistance&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

### [Click Media Lab](https://www.g2.com/products/chirpbyte-click-media-lab/reviews)

Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions.

#### Who Is the Company Behind Click Media Lab?

- **Seller:** [Chirpbyte](https://www.g2.com/sellers/chirpbyte)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f268efe26523606fd625579650c9e9bbe5b105d859e3f1f73631f27a6e4e2c60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchirpbyte&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Client Chat Live](https://www.g2.com/products/client-chat-live/reviews)

Client Chat Live™ turns website visitors into clients with Live Chat. Client Chat Live™ provides professional operators ready to live chat with your website visitors 24/7/365.

#### Who Is the Company Behind Client Chat Live?

- **Seller:** [Client Chat Live](https://www.g2.com/sellers/client-chat-live)
- **Year Founded:** 2008
- **HQ Location:** Austin, US
- **Twitter:** @Client\_Chat  
161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=723135e074890841e704d531f14044bdc90ef94c09bed832d161c9fbb13d03d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclient-chat-live%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [CloudNet360](https://www.g2.com/products/cloudnet360/reviews)

CloudNet360 offers sales automation and small business CRM solutions.

**Average Rating:** 4.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate CloudNet360?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind CloudNet360?

- **Seller:** [Cloudnet360](https://www.g2.com/sellers/cloudnet360)
- **Year Founded:** 2006
- **HQ Location:** Mundelein, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a2379a75be34ad8bb6468363ff8b3c5fa16a308fb8a65b1dc347a992957ead6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcloudnet360&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Do G2 Reviewers Say About CloudNet360?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **complete property management solution** of CloudNet360, enhancing sales and streamlining customer relationships effectively.
- Users praise the **automation capabilities** of CloudNet360, enhancing sales and streamlining customer relationships effortlessly.
- Users appreciate the **automation features** of CloudNet360, enhancing sales and simplifying customer relationship management.
- Users value the **complete property management solution** offered by CloudNet360 for efficient operations and guest handling.
- Users praise the **responsive customer support** of CloudNet360, ensuring quick resolutions and a seamless experience.

##### Cons

- Users find the **limited customization** options of CloudNet360 restrictive, impacting their overall experience and adaptability.
- Users are frustrated by the **slow loading** times and limited support, impacting their overall experience with CloudNet360.
- Users report **limited language support** , making it challenging for non-English speakers to effectively utilize CloudNet360.
- Users report **slow performance** with CloudNet360, leading to frustrations and hindering productivity.

#### What Are Recent G2 Reviews of CloudNet360?

**["It provides a user-friendly and secure solution"](https://www.g2.com/survey_responses/cloudnet360-review-10768431)**

**Rating:** 4.0/5.0 stars

_— Riteesha S._

[Read full review](https://www.g2.com/survey_responses/cloudnet360-review-10768431)

**["review for cloudnet360"](https://www.g2.com/survey_responses/cloudnet360-review-10734504)**

**Rating:** 5.0/5.0 stars

_— Parul B._

[Read full review](https://www.g2.com/survey_responses/cloudnet360-review-10734504)

#### What Are G2 Users Discussing About CloudNet360?

- [What is CloudNet360 used for?](https://www.g2.com/discussions/what-is-cloudnet360-used-for)

### [ConnectyCube Chat Widget](https://www.g2.com/products/connectycube-chat-widget/reviews)

ConnectyCube Chat Widget is a fully-featured, embeddable live chat solution designed to enhance real-time communication on your website. In just 2 minutes, you can integrate private and group chat, audio/video calls, media sharing, and presence indicators - all designed to match your brand's style. Ideal for SaaS platforms, e-commerce stores, marketplaces, and internal tools, the widget supports great customer engagement and stronger user interaction. The widget is especially optimized for online stores built on Medusa and Vendure. With step-by-step integration guides, merchants can quickly add real-time chat functionality to their storefronts and buyer dashboards - improving customer support, increasing conversions, and building buyer trust.

#### Who Is the Company Behind ConnectyCube Chat Widget?

- **Seller:** [ConnectyCube](https://www.g2.com/sellers/connectycube)
- **Year Founded:** 2018
- **HQ Location:** Berlin, DE
- **Twitter:** @ConnectyCube  
199 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29ef929051dd4640da97084b3264823721527b57417df351c044c78482aaba9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconnectycube&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [customer service software](https://www.g2.com/products/customer-service-software/reviews)

Kpro customer service software is developed with its unique features by considering a reality check of the requirement of automation to provide better experiences to the potential end customers of your business.

#### Who Is the Company Behind customer service software?

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ  
52 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ed03bb3c430c01305a20b6fa5e78c1176ba1080b1384b64448e37a9277d99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdesku-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Cute Live Support](https://www.g2.com/products/cute-live-support/reviews)

Cute Live Support is a live chat software for ASP.NET sites.

#### Who Is the Company Behind Cute Live Support?

- **Seller:** [Cutesoft](https://www.g2.com/sellers/cutesoft)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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- [1](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score#product-list)
- [2](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=2#product-list)
- …
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- 25
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- [27](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=27#product-list)
- [28](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=28#product-list)
- [29](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=29#product-list)
- [30](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=30#product-list)
- [31](/categories/live-chat?hsCtaTracking=fc5a0cf6-e01f-4b2c-9a65-2132da8beeb6%7C696217ef-1789-46da-a63f-1db0ccb1214c&order=g2_score&page=31#product-list)
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Spotlight Categories

[Retail POS Systems](https://www.g2.com/categories/retail-pos)

[Job Search Sites](https://www.g2.com/categories/job-search-sites)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

[SAP Store Software](https://www.g2.com/categories/sap-store)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Live Chat Themes](/categories/live-chat/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.

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